GOJEK App

One app for every need

GoPay

Gojek

Split bill made easy for their anniversary

Easy transaction across GOJEK services and merchants.

FAQ

Transaction at offline stores was failed but GoPay balance was deducted
Transaction at online stores or other applications was failed but GoPay balance was deducted
Top up GoPay using Jago Pockets
Unable to Cash out GoPay balance
About Cash Out Feature
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Report an unknown Apple Store transaction
Report an unknown Google Play transaction
Money Back Guarantee claim
I experienced a scam
How to redeem promo code
GoPay Plus upgrade is rejected because eKTP is not registered or matched with Dukcapil data
How to see GoPay Promo info
GoPay plus status is downgraded to regular
GoPay Plus upgrade was rejected due to ID has been registered
How to cash out GoPay balance
Refund for payment with credit/debit card
My friend has not received the GoPay transfer I sent
Never upgraded GoPay, but the status is ‘Approved’
What is GoPay PIN?
Can't redeem promo code
What are Vouchers, Subscription, and Mission?
Pre-employment card incentive payment
How to share cash-out transaction code
How to get GoPay cashback
My account was hijacked by someone else
Payment with GoPay code failed
Can’t pay after reset PIN
Upgrade to GoPay Plus is not processed
Unable to transfer balance to the bank
How to manage BCA OneKlik
I can't register for BCA OneKlik
GoPay linking to Tokopedia is failed
How to link GoPay on Tokopedia app
Unable to top up GoPay
I haven’t received my GoPay top up
How to remove GoPay as a payment method in Apple services
Pay with GoPay at Apple Services
Payment on Bluebird Taxi
My GoPay balance was lost after cancelling order
Report unknown transaction
Merchant hasn't received my payment
GoPay balance limit
How to manage your payment method
Transfer and request GoPay via chat feature
How to register BCA OneKlik
Can't make transactions at merchant
I transferred GoPay to the wrong account
Account name is not matched when topping up GoPay
Fingerprint/Face ID feature for transaction
Pay with GoPay on Spotify
Payment on YouTube Premium/Music
Pay with GoPay on JD.ID app
Reactivate GoPay account
Upgrade to GoPay Plus
What is GoPay Feed?
I haven't received my GoPay cashback
I can't use GoPay
How to use GoPay Feed
What is Money Back Guarantee
I haven’t received my transfer to bank
How to set GoPay PIN
How to transfer to bank
GoPay transfer to Virtual Account (VA)
Upgrade to GoPay plus is rejected
Insufficient balance to pay YouTube Premium/Music
How to see my GoPay transaction history
How to use GoPay for Gojek services
What is GoPay?
Information about non-active account
Payment with combination method
Pay with GoPay on Disney+ Hotstar
Pay with GoPay on Netflix
Pay your parking fee with GoPay
Payment with GoPay Code at Alfa Group and Indomaret
Pay with GoPay at GoPay Merchant
Pay with GoPay at online store
How to manage your BCA Debit Card for Instant Top Up
What is Mission on Gojek app?
Pay with GoPay at Google Play Store
How to use GoNearby
I haven't received OTP code
How to complete Group Mission
How to unlink apps that linked to GoPay / GoPayLater
Top up GoPay using BCA OneKlik
GoPay Promo
How to top up GoPay
How to transfer to Gojek user
How to request GoPay balance
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