Help /gopay /
Can't make transactions at merchant
Can't make transactions at merchant

We apologize for the inconvenience. If you can't make transactions at merchant using GoPay, please ensure the following:

  • Your GoPay balance is sufficient
  • You have a stable internet connection
  • You are using the latest version Gojek app
  • Make sure you have input the GoPay PIN correctly
  • Scanning the QR code in appropriate position
  • The maximum amount for payment using QR code scan is Rp10.000.000 while using a Barcode is Rp500.000

If you have confirmed the things above but you still cannot make a payment, please report it to us via Gojek Help page (under My Profile menu) by clicking the Contact Us* button below. We will gladly help you.

*) Contact Us button is only accessible when you open this page on your phone/tablet.