If you can't register to the Gojek app, it might be because of these things: <ul><li>The phone number you used is from a country code that is temporarily not supported. Please try again with a local phone number - Indonesia / Singapore / Vietnam phone number is recommended.</li><li>The email and ... Read more

Log in with face ID/fingerprint

On Gojek version 4.3 or above, logging in to your Gojek account is easier and more secure using Face ID/Fingerprint feature/PIN. Face ID/Fingerprint feature is only available if your device supports Face ID/Fingerprint authentication. Please make sure the PIN setup and the Face ID/Fingerprint authentication is activated on your device ... Read more

If you experienced a scam for cases like: <ul><li>Someone’s telling you that you won a contest and got a voucher, cashback, special promo, or cash as the prizes</li><li>Someone’s asking you to transfer certain amount of money or GoPay balance</li><li>Purchase of goods, services, or top up to someone's bank/account</li><li>Or ... Read more

Login link did not work

Failed to log in after clicking the login link? These might be the possible causes: <ul><li>The login link is no longer valid because it exceeded the validity period of 5 minutes. Click the 'Request new link' button so we can send you a new login link.</li></ul> <ul><li>Wrong login link, most probably ... Read more

You can change the language in your Gojek app with these easy steps: <ul> <li dir="auto">Go to 'My Profile' in the homepage</li> <li dir="auto">Choose 'Change Language' </li> </ul> <div style="text-align:center;"><img src="https://go-f-one-id-production.s3.ap-southeast-1.amazonaws.com/public/ac295b97-9328-4007-aebc-b1c7ae113e5bchange%20language%20simple.jpg" alt="choose language" style="height: auto;width: 200px"></div> <ul> <li dir="auto">Choose one ... Read more

We do understand how annoying it is when you try making an order but a trouble comes, especially GPS thingy such as: <ol><li>GPS location is not accurate</li><li>GPS location is not detectable</li></ol> Chill, this may happen due to interference with device connectivity. Just follow these easy steps to solve it: <ol><li>Turn ... Read more

You can communicate or make a personal transaction through Chat feature by following these steps: <ul> <li dir="auto">Select Chat on your Gojek app homepage</li> </ul> <div style="text-align:center;"><img src="https://go-f-one-id-production.s3.ap-southeast-1.amazonaws.com/public/017d27ca-cacd-4ebd-9037-100d9b512efaEng%201.png" alt="GoChat eng" style="height: auto;width: 50%"></div> <ul> <li dir="auto">Click (+) on the bottom right corner of the ... Read more

Account FAQs

Q: I forgot my phone number

Logging into a Gojek account will require you to have an active phone number so you can receive an OTP or a login link* via SMS. This makes it easier for you to log in to your Gojek account. <h14>*Never share the OTP code or login link with ... Read more

Q: How to recover Gojek account

If you want to log in to your Gojek account but your registered phone number is lost or inactive, you can follow the steps below to recover your account. Also, please fill in a new phone number, because to recover your account, we will ask you to enter a new ... Read more

Q: How to edit my profile

Change your account name, email, profile picture*, and phone number in your Gojek app by choosing 'My Profile' page, then clicking the pencil icon. <figure class="text-center"><img src="https://go-f-one-id-production.s3.ap-southeast-1.amazonaws.com/public/7b8eee25-4d62-4afc-8dd2-20611a745257Profile1.png" style="height: auto;width: 250px"></figure> <figure class="text-center"><img src="https://go-f-one-id-production.s3.ap-southeast-1.amazonaws.com/public/fdad97a3-260d-45d2-88dd-e8146b18b567eng%20-%20akun.png" style="height: auto;width: 250px"></figure> If you failed to edit your account details, please make ... Read more

Q: My account was hijacked by someone else

If you feel someone is using your Gojek account without your knowledge, such as: <ul><li>You received a notification saying that someone has changed your profile such as your name, phone number, or email address in the Gojek app. You can check the 'My Profile' page to see if the changes ... Read more

Q: How to buy a Subscription packages

Gojek provides subscription packages that you can buy such as discount or cashback vouchers for Gojek services in a certain time range. Follow the steps below to buy Subscription packages: <ol><li>On the Gojek app homepage, click 'Promo' at the top left of the page, then click Subscription<figure class="text-center"><img src="https://go-f-one-id-production.s3.ap-southeast-1.amazonaws.com/public/a04e9fe9-7605-4422-80fb-8d72186a6bf8paket%20langganan%20inggris.png" style="height: ... Read more

Q: My report status in My Tickets menu

If you just reported your problem through the Help page, email, or call, you can see the status and agent’s reply in the My Tickets* menu. When our Customer Service agent has replied your report, you can see the notifications here: <h3 class="text-center">Gojek app homepage</h3> <figure class="text-center"><img src="https://lh6.googleusercontent.com/2I6ww7Br1SeqnfswKcu5olwp4mMgNcShccKNrCUxxXmpu093aZJkpn76VFwNBBmVpBRE1o3159mQPRJu-LZwkbO3hxL_OZhm5yO7ggehA7rqvz5p2gqQhdOdPFYk07pZWApr2wE4" ... Read more

Q: How to add/change/delete my profile photo

Now you can add, change, or delete your profile photo in your Gojek account. Just tap on the ‘My Profile’ icon, and tap again on the pencil icon. <figure class="text-center"><img src="https://go-f-one-id-production.s3.ap-southeast-1.amazonaws.com/public/7b8eee25-4d62-4afc-8dd2-20611a745257Profile1.png" style="height: auto;width: 250px"></figure> <figure class="text-center"><img src="https://go-f-one-id-production.s3.ap-southeast-1.amazonaws.com/public/fdad97a3-260d-45d2-88dd-e8146b18b567eng%20-%20akun.png" style="height: auto;width: 250px"></figure> <ul><li>To add or change your profile picture, tap ... Read more

Q: How to redeem promo code

If you have a voucher code to redeem, you can exchange it by following these steps: <ul><li>Click ‘Got a promo code? Enter here’ menu in ‘Promo’ page or</li></ul> <img src="https://go-f-one-id-production.s3.ap-southeast-1.amazonaws.com/public/72af8ea0-f922-4cd3-8451-f728cf3bf949promo%20page%20menu.jpg" style="height: auto;width: 350px"> <ul><li>Go to 'My profile’ page then click ‘Enter promo code’</li></ul> <img src="https://go-f-one-id-production.s3.ap-southeast-1.amazonaws.com/public/efd6f179-4abe-4e27-ac95-bca5c324b35dkode%20eng.png" style="height: auto;width: ... Read more