Log in with face ID/fingerprint

On Gojek version 4.3 or above, logging in to Gojek account is easier and more secure using Face ID/Fingerprint feature*. *This feature is only available if your device supports Face ID/Fingerprint authentication. Please make sure that Face ID/Fingerprint authentication is activated on your device before using this feature to log ... Read more

If you experienced a scam for cases like: <ul><li>Someone’s telling you that you won a contest and got a voucher, cashback, special promo, or cash as the prizes</li><li>Someone’s asking you to transfer certain amount of money or GoPay balance</li><li>Purchase of goods, services, or top up to someone's bank/account</li><li>Or ... Read more

Login link did not work

Failed to log in after clicking the login link? These might be the possible causes: <ul><li>The login link is no longer valid because it exceeded the validity period of 5 minutes. Click the 'Request new link' button so we can send you a new login link.</li></ul> <ul><li>Wrong login link, most probably ... Read more

You can change the language in your Gojek app with these easy steps: <ul> <li dir="auto">Go to 'My Profile' in the homepage</li> <li dir="auto">Choose 'Change Language' </li> </ul> <div style="text-align:center;"><img src="https://go-f-one-id-production.s3.ap-southeast-1.amazonaws.com/public/ac295b97-9328-4007-aebc-b1c7ae113e5bchange%20language%20simple.jpg" alt="choose language" style="height: auto;width: 200px"></div> <ul> <li dir="auto">Choose one ... Read more

We do understand how annoying it is when you try making an order but a trouble comes, especially GPS thingy such as: <ol><li>GPS location is not accurate</li><li>GPS location is not detectable</li></ol> Chill, this may happen due to interference with device connectivity. Just follow these easy steps to solve it: <ol><li>Turn ... Read more

You can communicate or make a personal transaction through Chat feature by following these steps: <ul> <li dir="auto">Select Chat on your Gojek app homepage</li> </ul> <div style="text-align:center;"><img src="https://go-f-one-id-production.s3.ap-southeast-1.amazonaws.com/public/017d27ca-cacd-4ebd-9037-100d9b512efaEng%201.png" alt="GoChat eng" style="height: auto;width: 50%"></div> <ul> <li dir="auto">Click (+) on the bottom right corner of the ... Read more

Account FAQs

Q: My account was hijacked by someone else

If you feel someone is using your Gojek account without your knowledge, such as: <ul><li>You received a notification saying that someone has changed your profile such as your name, phone number, or email address in the Gojek app. You can check the 'My Profile' page to see if the changes ... Read more

Q: My report status in My Tickets menu

If you just reported your problem through the Help page, email, or call, you can see the status and agent’s reply in the My Tickets* menu. When our Customer Service agent has replied your report, you can see the notifications here: <h3 class="text-center">Gojek app homepage</h3> <figure class="text-center"><img src="https://lh6.googleusercontent.com/2I6ww7Br1SeqnfswKcu5olwp4mMgNcShccKNrCUxxXmpu093aZJkpn76VFwNBBmVpBRE1o3159mQPRJu-LZwkbO3hxL_OZhm5yO7ggehA7rqvz5p2gqQhdOdPFYk07pZWApr2wE4" ... Read more

Q: How to add/change/delete my profile photo

Now you can add, change, or delete your profile photo in your Gojek account. Just tap on the ‘My Profile’ icon, and tap again on the pencil icon. <figure class="text-center"><img src="https://go-f-one-id-production.s3.ap-southeast-1.amazonaws.com/public/7b8eee25-4d62-4afc-8dd2-20611a745257Profile1.png" style="height: auto;width: 250px"></figure> <figure class="text-center"><img src="https://go-f-one-id-production.s3.ap-southeast-1.amazonaws.com/public/fdad97a3-260d-45d2-88dd-e8146b18b567eng%20-%20akun.png" style="height: auto;width: 250px"></figure> <ul><li>To add or change your profile picture, tap ... Read more

Q: How to redeem promo code

If you have a voucher code to redeem, you can exchange it by following these steps: <ul><li>Click ‘Got a promo code? Enter here’ menu in ‘Promo’ page or</li></ul> <img src="https://go-f-one-id-production.s3.ap-southeast-1.amazonaws.com/public/72af8ea0-f922-4cd3-8451-f728cf3bf949promo%20page%20menu.jpg" style="height: auto;width: 350px"> <ul><li>Go to 'My profile’ page then click ‘Enter promo code’</li></ul> <img src="https://go-f-one-id-production.s3.ap-southeast-1.amazonaws.com/public/efd6f179-4abe-4e27-ac95-bca5c324b35dkode%20eng.png" style="height: auto;width: ... Read more

Q: Invite Friends Feature

Want to share your best experiences of using Gojek to your friends who have never used Gojek? Easy, follow these steps below: <ul> <li dir="auto">Choose "Invite Friends" in Account menu on your Gojek app.</li> </ul> <div style="text-align:center;"><img src="https://go-f-one-id-integration.s3.ap-southeast-1.amazonaws.com/public/bb64afbb-a6bc-4218-a1d5-fa8232d6706fgambar%201%20-%20english%20done.png" alt="invite friends" style="height: auto;width: 150px"></div> ... Read more

Q: I lost my phone number

If you’re in one of these situations: <ul><li>Phone is lost</li><li>Phone number (that’s registered in Gojek account) is lost</li><li>Phone number (that’s registered in Gojek account) is inactive</li></ul> What you need to do is contact your service provider to get your number ... Read more

Q: Phone Number Masking feature

To secure your personal data, Gojek introduces Phone Number Masking feature that will gradually be available for all customers on GoRide, GoCar, GoCar L, and GoFood services. With this feature, when you communicate with the driver during your order via phone call, both your number and ... Read more

Q: How to log in to Gojek account

Login to your Gojek account by following these easy steps: 1. Open Gojek app and click ‘Log in’* 2. Enter your registered phone number (make sure the country code is correct) 3. A verification code (OTP) or login link will be sent via SMS to your phone number**. Make sure you ... Read more