Question 1

How to change app language

Accepted Answer

You can change the language in your Gojek app with these easy steps:

Go to 'My Account' on your Gojek app
Choose 'Change Language'

Choose one of the available languages

Question 2

Interface and notification problem

Accepted Answer

If you experienced some problems while accessing Gojek app, and found these notifications:

Something went wrong notification

No GPS notifications

Question 3

Can I share my Gojek account?

Accepted Answer

For a safety reason, we do not allow sharing of accounts between users.

Multiple distinct user patterns within an account can be indicative of fraud, including situations like account hijacking and wallet theft. We have zero tolerance for fraud and activities of this nature.

Question 4

How to create Gojek account

Accepted Answer

Hi, welcome to Gojek!

Gojek fulfills your daily needs start from going anywhere with motorbike or car*, ordering your favorite food, buying movie or event tickets without queuing, purchasing mobile data packages for your phone, and many more because #ThereIsAlwaysAWay to make everything easier!

Question 5

I keep getting logged out of my Gojek account

Accepted Answer

Did you get a notification like this? If so, it means your current session has been temporarily timed out from our services. This could happen because we do not allow multiple users to share their account at a time. Don’t worry, you may ... Read more

Question 6

Somebody used my account

Accepted Answer

The activity of keeping your account safe such as not sharing it with other people is an important thing to do in order to avoid scammers, especially the ones who says on behalf of Gojek, PT Dompet Anak Bangsa (GoPay), and/or its affiliations.

These are some ... Read more

Question 7

I can't login to Gojek using my device

Accepted Answer

Did you receive a notification like this? If so, it means your phone may have been frozen from our services.

How to check if my phone is frozen?

Simple! all you need is just try ... Read more

Question 8

How to log in to Gojek account

Accepted Answer

Do you have a Gojek account and want to enjoy all the services? Let’s login first!

Open Gojek app
Enter your registered phone number*, then select 'Login'
Make sure the country dial code is correct, for example: (+62) for Indonesia or (+65) for Singapore

Question 9

How to chat with my driver

Accepted Answer

Now you can enjoy an instant messaging or a chat feature that allows you to communicate with your driver and no longer worry about spending your credits to send SMS.

This feature is available only when you order GoRide, GoCar, GoBluebird, GoMart, GoSend, GoFood, and GoShop and your ... Read more

Question 10

Problem with GPS

Accepted Answer

We do understand how annoying it is when you try making an order but a trouble comes, especially GPS thingy such as:

GPS location is not accurate
GPS location is not detectable

Chill, this may happen due to interference with device connectivity. Just follow these easy steps to solve it:

Turn ... Read more

Question 11

How to see who else login to my Gojek account

Accepted Answer

To protect your account privacy, Gojek has a new feature: Logged In Devices. In this feature, you can see all of devices that are connected to your Gojek account that are actively used. This feature is available in Gojek version 3.27 and above.

Question 12

I can't log in to Gojek app

Accepted Answer

Are you having trouble while logging in to your Gojek account? Did these notifications appear?

“Oops something went wrong”

“Internal server error”

“No internet connection”

If you experienced these kind of things, then it’s probably caused by ... Read more

Question 13

I haven't received OTP code

Accepted Answer

If you did not get an OTP code sent via SMS when trying to log in to your Gojek account, set a GoPay PIN, or change your GoPay PIN, follow these steps to get it:

Enter the phone number registered in your Gojek account

Question 14

I lost my phone number

Accepted Answer

If you’re in one of these situations:

Phone is lost
Phone number (that’s registered in Gojek account) is lost
Phone number (that’s registered in Gojek account) is inactive

What you need to do is contact your service provider to get your number ... Read more

Question 15

I experienced a scam

Accepted Answer

Gojek Indonesia will always keep you updated with every Gojek promotion or contest through Gojek app, official Gojek website www.gojek.com, and official Gojek social media "Gojek Indonesia". So, please always make sure the information that you have is from our reliable source.

If you experienced ... Read more

Question 16

How to block user in GoChat

Accepted Answer

One of the several features that is available in GoChat is the block feature which function is to block chat from a contact/user that you don't want to chat with. You just have to click their profile on the chat, and press Block.

Question 17

Gojek Community Guidelines

Accepted Answer

Gojek Community Guidelines

This guideline is an inseparable part of Terms of Use for Users and Terms of Use for Partners. At Gojek, we’re dedicated to creating an enjoyable and safe environment for everyone on our platform, including our Users and Partners – and we can’t do ... Read more

Question 18

Transfer GoPay through GoChat feature

Accepted Answer

Now you can easily transfer GoPay balance through GoChat feature! No time to be wasted to enter phone numbers manually or to do QR scan anymore, yay!

Easy peasy!

Follow these steps to transfer GoPay balance through GoPay feature:

Open GoJek app and ... Read more

Question 19

How to use personal chat feature

Accepted Answer

You can communicate or make a personal transaction through GoChat feature by following these steps:

Open Gojek app and click Chat in GoChat feature, Click (+) on the right corner

Question 20

Send a transfer request to group chat

Accepted Answer

In GoChat feature, you can ask your friends in a group chat for GoPay transfer. Just in case they have a debt with you after having dinner in a restaurant, or you want to split joint money to them..

Here’s how:

Open Gojek app ... Read more

Question 21

What is GoChat feature on Gojek app?

Accepted Answer

Yay new feature is coming! Now you can use GoChat feature that available on the newest version of Gojek app. You can easily communicate with other Gojek users either to personal or group chat! In this feature you can create a group chat by inviting your friends. Not only ... Read more

Question 22

Request GoPay balance through GoChat feature

Accepted Answer

Tired of asking debts to friends who haven't paid the bills yet? Do not give up! Now you can use the chat feature to request GoPay balance to other Gojek users, both in person or group.

Here’s how to request GoPay balance through chat feature:

Read more

Question 23

How do I create a group chat?

Accepted Answer

To facilitate you communicating and making a transaction within a group, in GoChat feature you are able to create a group chat by following these steps:

Open Gojek app and click Chat in GoChat feature. Click (+) on the right corner

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