Q: How to use my voucher

Before using your voucher, kindly read the terms and conditions, also the expiry date of your voucher. After that, you can follow these steps: <ol><li>Go to ‘My Profile’ menu on Gojek app homepage, then choose ‘My Vouchers’. Or go to 'Promos' menu on Gojek app homepage, then choose 'Vouchers'.</li><li>Choose ‘Use’ ... Read more

Q: How to edit my profile

Change your account name, email, profile picture*, and phone number in your Gojek app by choosing 'My Profile' page, then clicking the pencil icon. <figure class="text-center"><img src="https://lelogama.go-jek.com/cms_editor/2022/03/24/EN_profile_menu.jpg" style="height: auto;width: 250px"></figure> <figure class="text-center"><img src="https://go-f-one-id-production.s3.ap-southeast-1.amazonaws.com/public/fdad97a3-260d-45d2-88dd-e8146b18b567eng%20-%20akun.png" style="height: auto;width: 250px"></figure> If you failed to edit your account details, ... Read more

Question 1

I can’t register

Accepted Answer

If you can't register to the Gojek app, it might be because of these things:

Gojek is currently not available in your home country. We recommend you to register within the Gojek operating countries.
You might be using a VPN service. Please ensure that you have disconnected from your VPN service.
Your ... Read more

Question 2

How to buy a Subscription packages

Accepted Answer

Gojek provides subscription packages that you can buy such as discount or cashback vouchers for Gojek services in a certain time range.

Follow the steps below to buy Subscription packages:

Click “Promos” at the bottom of Gojek app homepage then click “Subscriptions”
Select the package that you want to buy

Question 3

How to recover Gojek account

Accepted Answer

If you want to log in to your Gojek account but your registered phone number is lost or inactive, you can follow the steps below to recover your account.

Also, please fill in a new phone number, because to recover your account, we will ask you to enter a new ... Read more

Question 4

I can't use voucher

Accepted Answer

To be able to use the voucher, please make sure that:

You have read the applicable voucher Terms and Conditions, such as minimum purchase, maximum discount, payment method, and so on
You have followed the steps in this article
You use the correct voucher before making an order ... Read more

Question 5

How to use my voucher

Accepted Answer

Before using your voucher, kindly read the terms and conditions, also the expiry date of your voucher. After that, you can follow these steps:

Go to ‘My Profile’ menu on Gojek app homepage, then choose ‘My Vouchers’. Or go to 'Promos' menu on Gojek app homepage, then choose 'Vouchers'.
Choose ‘Use’ ... Read more

Question 6

Can't redeem promo code

Accepted Answer

If you're sure your promo code is valid based on its Terms & Conditions but it’s still cannot be redeemed, you can report this incident to us via Gojek Help page (under My Profile menu) by clicking the Contact Us* button below.

*Contact Us button only accessible when you open this page on your phone/tablet.

Question 7

Invite Friends Feature

Accepted Answer

Want to share your best experiences of using Gojek to your friends who have never used Gojek?

Follow these steps below:

Go to the My Profile menu on your Gojek app homepage

EN menu profilku

Choose ‘Invite friends’

Question 8

How to redeem promo code

Accepted Answer

If you have a voucher code to redeem, you can exchange it by following these steps:

On the ‘Promos’ page, click ‘Got a promo code? Enter here’ menu; or

Go to 'My profile’ page then click ‘Enter promo code’

Question 9

How to add/change/delete my profile photo

Accepted Answer

Now you can add, change, or delete your profile photo in your Gojek account. Just tap on the ‘My Profile’ icon, and tap again on the pencil icon.

To add or change your profile picture, tap ... Read more

Question 10

How to edit my profile

Accepted Answer

Change your account name, email, profile picture*, and phone number in your Gojek app by choosing 'My Profile' page, then clicking the pencil icon.

If you failed to edit your account details, ... Read more

Question 11

I forgot my phone number

Accepted Answer

Logging into a Gojek account will require you to have an active phone number so you can receive an OTP or a login link* via SMS. This makes it easier for you to log in to your Gojek account.

*Never share the OTP code or login link with ... Read more

Question 12

Log in with face ID/fingerprint

Accepted Answer

On Gojek version 4.3 or above, logging in to your Gojek account is easier and more secure using Face ID/Fingerprint feature/PIN. Face ID/Fingerprint feature is only available if your device supports Face ID/Fingerprint authentication. Please make sure the PIN setup and the Face ID/Fingerprint authentication is activated on your device ... Read more

Question 13

My account was hijacked by someone else

Accepted Answer

If you feel someone is using your Gojek account without your knowledge, such as:

You received a notification saying that someone has changed your profile such as your name, phone number, or email address in the Gojek app. You can check the 'My Profile' page to see if the changes ... Read more

Question 14

My report status in My Tickets menu

Accepted Answer

If you just reported your problem through the Help page, email, or call, you can see the status and agent’s reply in the My Tickets* menu.

When our Customer Service agent has replied your report, you can see the notifications here:

Gojek app homepage

Question 15

My phone number is lost/inactive

Accepted Answer

If you have problems with your phone number when logging into your Gojek account, such as lost or inactive, you can follow the steps in this article to recover your account. Please make sure you’re using the latest version of Gojek app.

Important!

If your ... Read more

Question 16

I experienced a scam

Accepted Answer

If you experienced a scam for cases like:

Someone’s telling you that you won a contest and got a voucher, cashback, special promo, or cash as the prizes
Someone’s asking you to transfer certain amount of money or GoPay balance
Purchase of goods, services, or top up to someone's bank/account
Or ... Read more

Question 17

Phone Number Masking feature

Accepted Answer

To secure your personal data, Gojek introduces Phone Number Masking feature that will gradually be available for all customers on GoRide, GoCar, GoCar L, and GoFood services.

With this feature, when you communicate with the driver during your order via phone call, both your number and ... Read more

Question 18

How to log in to Gojek account

Accepted Answer

Login to your Gojek account by following these easy steps:

Login with OTP code/Login link:

Click "Log in" on the Gojek app and enter your registered phone number (ensure the country code is correct).
You will be direct to OTP sent page. Select via SMS or WhatsApp* to send the OTP ... Read more

Question 19

I haven't received OTP code

Accepted Answer

If you haven’t received your OTP (One-Time Password) code via SMS or WhatsApp, try doing the following:

Make sure you have entered the right phone number that is registered in your Gojek app because the OTP will be sent to that number.
Ensure that you have a good signal to receive ... Read more

Question 20

How to use login link

Accepted Answer

After entering your phone number to log in to your Gojek account, instead of one-time password (OTP), a login link will be sent through SMS to the number you have entered. This is how it looks:

Click on the link to continue your login ... Read more

Question 21

Login link did not work

Accepted Answer

Failed to log in after clicking the login link? These might be the possible causes:

The login link is no longer valid because it exceeded the validity period of 5 minutes. Click the 'Request new link' button so we can send you a new login link.

Wrong login link, most probably ... Read more

Question 22

I haven’t received login link

Accepted Answer

If you did not receive the login link after requesting for it, try the following:

Make sure you have entered the correct phone number registered with Gojek

*Please note that your login link will be sent to that number

Ensure that your phone reception is good so you can receive ... Read more

Question 23

I keep getting logged out of my Gojek account

Accepted Answer

Did you get a notification like this? If so, it means your current session has been temporarily timed out from our services. This could happen because we do not allow multiple users to share their account at a time. Don’t worry, you may ... Read more

Question 24

Can I share my Gojek account?

Accepted Answer

For a safety reason, we do not allow sharing of accounts between users.

Multiple distinct user patterns within an account can be indicative of fraud, including situations like account hijacking and wallet theft. We have zero tolerance for fraud and activities of this nature.

Question 25

Change app language

Accepted Answer

You can change the language in your Gojek app with these easy steps:

Go to 'My Profile' in the homepage
Choose 'Change Language'

Choose one ... Read more

Question 26

Problem with GPS

Accepted Answer

We do understand how annoying it is when you try making an order but a trouble comes, especially GPS thingy such as:

GPS location is not accurate
GPS location is not detectable

Chill, this may happen due to interference with device connectivity. Just follow these easy steps to solve it:

Turn ... Read more

Question 27

Interface and notification problem

Accepted Answer

If you have problems with the Gojek app such as server error, GPS or network problems and other problems such as:

Interface in the app remains the same after updating
Order is completed but still showing
Order progress is not displayed
Driver Profile doesn’t appear
Rating menu doesn’t appear

Please kindly follow these ... Read more

Question 28

I got error notification while log in to Gojek app

Accepted Answer

If you’re having trouble logging into your Gojek account, please follow the tips below:

If you get these notifications:
“Oops something went wrong”
“OMG… server busy”
“You seem to be offline”

Check your internet connection and try waiting a few moments. Also make sure you have updated ... Read more

Question 29

How to create Gojek account

Accepted Answer

Hi, welcome to Gojek!

To create a Gojek account, you need to fill in your email and phone number. If your phone number is not accepted, please try using a local phone number - Indonesia / Singapore / Vietnam phone number is recommended.

Here’s how to create a Gojek account:

Question 30

What is Chat feature on Gojek app?

Accepted Answer

Yay new feature is coming! Now you can use Chat feature that available on the newest version of Gojek app. You can easily communicate with other Gojek users either to personal or group chat! In this feature you can create a group chat by inviting your friends. Not only for ... Read more

Question 31

Gojek Community Guidelines

Accepted Answer

Gojek Community Guidelines

This guideline is an inseparable part of Terms of Use for Users and Terms of Use for Partners. At Gojek, we’re dedicated to creating an enjoyable and safe environment for everyone on our platform, including our Users and Partners – and we can’t do ... Read more

Question 32

How to block user in Chat

Accepted Answer

To block a user in chat feature on Gojek app, simply follow the steps below:

Click their profile on the chat
Then tab ‘Block

Question 33

How do I create a group chat?

Accepted Answer

To facilitate you to communicate and make a transaction within a group, in chat feature you are able to create a group chat by following these steps: