Q: I experienced a scam

Please report your problem to us by clicking the email button below if you experienced a scam for cases like: <ul><li>Telling that you won a contest and got a voucher, cashback, special promo, or cash as the prizes</li><li>Asking you to transfer certain amount of money or GoPay balance</li><li>Asking ... Read more

Question 1

My report status in My Tickets menu

Accepted Answer

If you just reported your problem through the Help page, email, or call, you can see the status and agent’s reply in the My Tickets* menu.

When our Customer Service agent has replied your report, you can see the notifications here:

Gojek app homepage

Question 2

How to add/change/delete my profile photo

Accepted Answer

Now you can add, change, or delete your profile photo in your Gojek account. Just tap on the ‘My Profile’ icon, and tap again on the pencil icon.

To add or change your profile picture, tap ... Read more

Question 3

How to redeem promo code

Accepted Answer

If you have a voucher code to redeem, you can exchange it by following these steps:

Click ‘Got a promo code? Enter here’ menu in ‘Promo’ page or

Go to 'My profile’ page then click ‘Enter promo code’

Question 4

Log in with face ID/fingerprint

Accepted Answer

On Gojek version 4.3 or above, logging in to Gojek account is easier and more secure using Face ID/Fingerprint feature*. *This feature is only available if your device supports Face ID/Fingerprint authentication.

Please make sure that Face ID/Fingerprint authentication is activated on your device before using this feature to log ... Read more

Question 5

Invite Friends Feature

Accepted Answer

Want to share your best experiences of using Gojek to your friends who have never used Gojek?

Easy, follow these steps below:

Choose "Invite Friends" in Account menu on your Gojek app.

Question 6

I lost my phone number

Accepted Answer

If you’re in one of these situations:

Phone is lost
Phone number (that’s registered in Gojek account) is lost
Phone number (that’s registered in Gojek account) is inactive

What you need to do is contact your service provider to get your number ... Read more

Question 7

I experienced a scam

Accepted Answer

Please report your problem to us by clicking the email button below if you experienced a scam for cases like:

Telling that you won a contest and got a voucher, cashback, special promo, or cash as the prizes
Asking you to transfer certain amount of money or GoPay balance
Asking ... Read more

Question 8

Phone Number Masking feature

Accepted Answer

To secure your personal data, Gojek introduces Phone Number Masking feature that will gradually be available for all customers on GoRide, GoCar, GoCar L, and GoFood services.

With this feature, when you communicate with the driver during your order via phone call, both your number and ... Read more

Question 9

How to log in to Gojek account

Accepted Answer

Login to your Gojek account by following these easy steps:

1. Open Gojek app and click ‘Log in’*

2. Enter your registered phone number (make sure the country code is correct)

3. A verification code (OTP) or login link will be sent via SMS to your phone number**. Make sure you ... Read more

Question 10

I haven't received OTP code

Accepted Answer

If you haven’t received your OTP (One-Time Password) code via SMS, try doing the following:

Make sure you have entered the right phone number that is registered in your Gojek app *Please note that your OTP will be sent to that number

Ensure that you have a good signal to ... Read more

Question 11

Login link did not work

Accepted Answer

Failed to log in after clicking the login link? These might be the possible causes:

The login link is no longer valid because it exceeded the validity period of 5 minutes. Click the 'Request new link' button so we can send you a new login link.

Wrong login link, most probably ... Read more

Question 12

How to use login link

Accepted Answer

After entering your phone number to log in to your Gojek account, instead of one-time password (OTP), a login link will be sent through SMS to the number you have entered. This is how it looks:

Click on the link to continue your login ... Read more

Question 13

I haven’t received login link

Accepted Answer

If you did not receive the login link after requesting for it, try the following:

Make sure you have entered the correct phone number registered with Gojek

*Please note that your login link will be sent to that number

Ensure that your phone reception is good so you can receive ... Read more

Question 14

I keep getting logged out of my Gojek account

Accepted Answer

Did you get a notification like this? If so, it means your current session has been temporarily timed out from our services. This could happen because we do not allow multiple users to share their account at a time. Don’t worry, you may ... Read more

Question 15

Can I share my Gojek account?

Accepted Answer

For a safety reason, we do not allow sharing of accounts between users.

Multiple distinct user patterns within an account can be indicative of fraud, including situations like account hijacking and wallet theft. We have zero tolerance for fraud and activities of this nature.

Question 16

Change app language

Accepted Answer

You can change the language in your Gojek app with these easy steps:

Go to 'My Profile' in the homepage
Choose 'Change Language'

Choose one ... Read more

Question 17

Problem with GPS

Accepted Answer

We do understand how annoying it is when you try making an order but a trouble comes, especially GPS thingy such as:

GPS location is not accurate
GPS location is not detectable

Chill, this may happen due to interference with device connectivity. Just follow these easy steps to solve it:

Turn ... Read more

Question 18

Interface and notification problem

Accepted Answer

If you have problems with the Gojek app such as server error, GPS or network problems and other problems such as:

Interface in the app remains the same after updating
Order is completed but still showing
Order progress is not displayed
Driver Profile doesn’t appear
Rating menu doesn’t appear

Please kindly follow these ... Read more

Question 19

I got error notification while log in to Gojek app

Accepted Answer

If you’re having trouble logging into your Gojek account, please follow the tips below:

If you get these notifications:
“Oops something went wrong”
“OMG… server busy”
“You seem to be offline”

Check your internet connection and try waiting a few moments, also make sure you have updated your ... Read more

Question 20

How to create Gojek account

Accepted Answer

Hi, welcome to Gojek!

Gojek fulfills your daily needs start from going anywhere with motorbike or car*, ordering your favorite food, buying movie or event tickets without queuing, purchasing mobile data packages for your phone, and many more because #ThereIsAlwaysAWay to make everything easier!

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