Question 1

Transfer and request GoPay via chat feature

Accepted Answer

On Chat feature, you can easily transfer or request GoPay balance to other Gojek users. Here’s how to transfer or request GoPay balance via GoChat:

On Gojek app, choose Chat
Choose your friend’s contact or group
Click (+) on the bottom ... Read more

Question 2

I lost my phone number

Accepted Answer

If you’re in one of these situations:

Phone is lost
Phone number (that’s registered in Gojek account) is lost
Phone number (that’s registered in Gojek account) is inactive

What you need to do is contact your service provider to get your number ... Read more

Question 3

I experienced a scam

Accepted Answer

Gojek Indonesia will always keep you updated with every Gojek promotion or contest through Gojek app, official Gojek website www.gojek.com, and official Gojek social media "Gojek Indonesia". So, please always make sure the information that you have is from our reliable source.

If you experienced ... Read more

Question 4

Phone Number Masking feature

Accepted Answer

To secure your personal data, Gojek introduces Phone Number Masking feature that will gradually be available for all customers on GoRide, GoCar, GoCar L, and GoFood services.

With this feature, when you communicate with the driver during your order via phone call, both your number and ... Read more

Question 5

How to log in to Gojek account

Accepted Answer

Do you have a Gojek account and want to enjoy all the services? Let’s login first!

Open Gojek app
Enter your registered phone number*, then select 'Login'
Make sure the country dial code is correct, for example: (+62) for Indonesia or (+65) for Singapore

Question 6

I haven't received OTP code

Accepted Answer

If you did not get an OTP code sent via SMS when trying to log in to your Gojek account, set a GoPay PIN, or change your GoPay PIN, follow these steps to get it:

Enter the phone number registered in your Gojek account
Make sure your phone ... Read more

Question 7

I keep getting logged out of my Gojek account

Accepted Answer

Did you get a notification like this? If so, it means your current session has been temporarily timed out from our services. This could happen because we do not allow multiple users to share their account at a time. Don’t worry, you may ... Read more

Question 8

Can I share my Gojek account?

Accepted Answer

For a safety reason, we do not allow sharing of accounts between users.

Multiple distinct user patterns within an account can be indicative of fraud, including situations like account hijacking and wallet theft. We have zero tolerance for fraud and activities of this nature.

Question 9

How to change app language

Accepted Answer

You can change the language in your Gojek app with these easy steps:

Go to 'My Account' on your Gojek app
Choose 'Change Language'

Choose one of the available languages

Question 10

Problem with GPS

Accepted Answer

We do understand how annoying it is when you try making an order but a trouble comes, especially GPS thingy such as:

GPS location is not accurate
GPS location is not detectable

Chill, this may happen due to interference with device connectivity. Just follow these easy steps to solve it:

Turn ... Read more

Question 11

Interface and notification problem

Accepted Answer

If you experienced some problems while accessing Gojek app, and found these notifications:

Something went wrong notification

No GPS notifications

Question 12

I can't log in to Gojek app

Accepted Answer

Are you having trouble while logging in to your Gojek account? Did these notifications appear?

“Oops something went wrong”

“Internal server error”

“No internet connection”

If you experienced these kind of things, then it’s probably caused by ... Read more

Question 13

How to create Gojek account

Accepted Answer

Hi, welcome to Gojek!

Gojek fulfills your daily needs start from going anywhere with motorbike or car*, ordering your favorite food, buying movie or event tickets without queuing, purchasing mobile data packages for your phone, and many more because #ThereIsAlwaysAWay to make everything easier!

GOJEK App

Account FAQs

Browse Category

Service

Others

Partner

Account