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I haven't received OTP code
I haven't received OTP code

If you haven’t received your OTP (One-Time Password) code via SMS, try doing the following:

  • Make sure you have entered the right phone number that is registered in your Gojek app*Please note that your OTP will be sent to that number
  • Ensure that you have a good signal to receive an SMS (depends on the policies of each provider)
  • Ensure you have sufficient phone credit/pulsa to receive SMS
  • Wait for at least 30 seconds for the OTP to be sent. After that, you can request a new OTP by clicking the ‘Resend OTP code’ button.

If it still doesn’t work:

  • Try updating the Gojek app to the latest version
  • Try again in a few moments later, there might be an error occurred with your provider
  • Verify that you didn’t previously ask your service provider to block any incoming SMS. If you’re not sure, please contact your service provider to check
  • Clear your cache by using the following steps:

Hope this helps!

Remember, Gojek will never ask for your OTP under any circumstances. Please do not share your OTP to any party who admits being a part of Gojek or its affiliations.