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My phone number is lost/inactive
My phone number is lost/inactive

If you have problems with your phone number when logging into your Gojek account, such as lost or inactive, you can follow the steps in this article to recover your account. Please make sure you’re using the latest version of Gojek app.


  • If your new number has been registered to another account and has a GoPay balance, please make sure that you’ve spent the remaining GoPay balance first before changing your data because we can’t transfer your GoPay balance.
  • If you forget your registered number on your Gojek account, please see ‘I forgot my phone number article’ for more information by following these steps: Open Gojek app > Login > click icon (?) to direct to Help page > select “I can’t login” category > select “My phone number is lost /inactive” article