If you think you left your item behind after using Gojek services, you can try checking your chat history with the driver. You just need to go to the Order History page, then click the chat icon on the related order. Perhaps the driver has notified you ... Read more

In order to provide the best service to our customers, we have educated our drivers about the policies and procedures that are applied in Gojek Indonesia including how to properly interact with customers. We are really sorry you have to experience unpleasant journey with our driver ... Read more

GoBluebird

Q: How to order GoBluebird

Below are the steps of using GoBluebird: <ul><li>Choose GoBluebird in the Gojek app homepage. Or, swipe up the services menu to find GoBluebird </li></ul> <div class="text-center"></div> <figure class="text-center"><img src="https://lelogama.go-jek.com/cms_editor/2020/07/24/image_5.png" data-image="7239"></figure> <div class="text-center"> </div> <ul><li>Choose your destination and pickup location. If there’s any, choose one of the available pick up ... Read more

Q: Saved Addresses Feature in transport services

In Gojek app latest version on GoRide, GoCar, and GoBluebird, you can save your frequently visited destination such as your home, office, or other place by using the Saved Addresses feature. You can save time because you don’t have to type those addresses anymore! There are 2 (two) different ways you can ... Read more

Q: How to give rating and tip to driver

You can show your appreciation by giving a rating and tip to our driver right after they completed the order. Moreover, you can also give the rating and tip through the 'History' page by following these steps: <ul><li>Open ‘My Profile’ page from the Gojek home menu then click ‘My Orders’</li><li>On ... Read more

Q: How to redeem promo code

If you have a voucher code to redeem, you can exchange it by following these steps: <ul><li>Click ‘Got a promo code? Enter here’ menu in ‘Promo’ page or</li></ul> <img src="https://go-f-one-id-production.s3.ap-southeast-1.amazonaws.com/public/72af8ea0-f922-4cd3-8451-f728cf3bf949promo%20page%20menu.jpg" style="height: auto;width: 350px"> <ul><li>Go to 'My profile’ page then click ‘Enter promo code’</li></ul> <img src="https://go-f-one-id-production.s3.ap-southeast-1.amazonaws.com/public/efd6f179-4abe-4e27-ac95-bca5c324b35dkode%20eng.png" style="height: auto;width: ... Read more

Q: I can't find a driver

Difficulties in finding a driver could be caused by the high demand for Gojek services at the time, for example during rush hour, or due to weather conditions. Please try to book again in a few minutes and we will do our best to find you a driver. If you order ... Read more

Q: Driver can’t locate my pick up point

If your driver can’t locate your pick up point, you can contact the driver by phone or chat to give directions to the driver by clicking the phone or chat button that you can find on: <ul><li>The ongoing order page</li><li>The 'Track your order' feature on Gojek app homepage</li><li>The ‘Orders’ page in ‘My Profile’ menu</li></ul> ... Read more

Q: I forgot to pay my order to the driver

Always check your payment method after making an order. If you forgot to pay your order to the driver because you use cash/combination payment, you can report it to us via the Help page (on My Profile menu) in Gojek app by clicking the Contact Us* button below this article and we will ... Read more

Q: How to pay order with credit/debit card

To pay an order (GoRide, GoCar, GoBluebird) with a credit/debit card, you have to register it first. Here’s how: <ol><li>Click [⋮] on payment method bar</li></ol> <figure class="text-center"><img src="https://lh3.googleusercontent.com/FTwL56bzip_A1YPrnHYwk5BYMoZnJF6QyABOx76G_16Ff5dzIW2z-N1yHTvnQnxi1nbarcwAwUAGa-gMf6ZvKSzZv4WiOUgA2rBx1uk8_PVQQCQ6lOWP87olC7fJvHOJ5nRMjsYV" style="height: auto;width: 400px"></figure> 2. Select ‘Add’ on Credit or debit card menu <figure class="text-center"><img src="https://lh3.googleusercontent.com/Rmpudr1xMXMynVP9Uz8eHKRNNbc8wbVyJdcZ6Utx3HUEVA56d2dGUwSIxGB-J-JZDJlzIWEd5cLzP7w9AJh52pXCip8sJBHPz7LeoIlX0OAFJpLJDrSBdiI-mqt10wZ-dkfTgpHd" style="height: auto;width: 400px"></figure> 3. Input Card Number, Expiry ... Read more

Q: Safe Trip Kit feature

Your safety and convenience are our priorities. Therefore, Gojek presents the Safe Trip Kit feature. You can find this feature when you are on a trip with GoRide, GoCar, and GoBluebird service by clicking the shield icon on the detail order page: <figure class="text-center"><img src="https://lh6.googleusercontent.com/srTse3axVvKuK7y3HU_amIFdwVwAcv3RYfX15xFITpqGrmi5Zeqa0icn51Ync_DP54LZfMY_94zSMh1oBpGVaT1OAIPhjsmMdqmw8jdbNmE5b-Nr75V7qfm1_OiSDohtScXuvDar" style="height: auto;width: 300px"></figure> This Safe Trip Kit ... Read more

Q: GoBluebird minimum fare and platform fee

GoBluebird has a minimum fare that applies depending on the city you are located in. It is charged if your order is below the minimum fare with details below: <img src="https://lh6.googleusercontent.com/4atpX5qc7U6_EkR2HofKcqQUfXNlyIH0vW-k0rHemja_9pqU3NqDS9_nWWpAwKLnbHid2HVfGN2KOfcSUBgb-Mdhe5Ku0wiaCk2of4XHzKaCkdvVPTq7RF1EFaRpIkYY3Tgj-N4u" style="height: auto;width: 200px"> In addition, you will also be charged for a Platform fee of Rp2.000 which will ... Read more