Keeping personal belongings while using Gojek services is a must in order to avoid them being left behind or lost. Therefore, always check your belongings when your trip is complete. If you left your item(s) after using Gojek services, please contact us via Help page (under My Account menu) by ... Read more

In order to provide the best service to our customers, we have educated our drivers about the policies and procedures that are applied in Gojek Indonesia including how to properly interact with customers. You can give the driver rating after your trip. If you forgot to ... Read more

GoBluebird

Q: I want to order a Blue Bird taxi

Choose GoBluebird and order your taxi with a maximum distance of 100 km. In GoBluebird, you can also make multiple orders. Before making an order, make sure you all set and ready at the pickup location as the driver will immediately come to the pickup location after receiving ... Read more

Q: Safety & Emergency Guidance for GoBluebird

We really understand that your safety and comfort are our priorities. Therefore, if you’re in an emergency situation, there are some important numbers you may need to contact so you are always safe and comfortable using services in the Gojek application. Here’re the important numbers: <ul><li>110 to contact the Police</li><li>118 ... Read more

Q: I forgot to pay my order to the driver

If you forgot to pay the driver for your order, no need to worry! You can report it to us via Help* page (on My Account menu) in Gojek app by clicking Contact Us below this article and we will help you to pay the driver. It is ... Read more

Q: I want to give rating and tip to driver

Had a pleasant trip with our driver? Or, did our driver still deliver your food even though it was raining? Aside from saying thanks, you can show your appreciation by giving rating and tip to our driver after they completed the order. “OMG I forgot to give rating ... Read more

Q: Driver didn't pick up but has completed my order

We always strive to give the best service to our customers. Therefore, we aspire to improve our services by educating our drivers regularly to obey the service policies and procedures. To improve our trip safety and quality you can give a rating for your driver after ... Read more

Q: I was harassed by the driver

We always strive to give the best service to our customers since you and our driver safety is our first concern. We are deeply sorry that you had to experience unpleasant behavior from our driver. Therefore, you can tell us more about your experience via Help page ... Read more

Q: Driver's vehicle is uncomfortable

We always strive to give the best service to our customers since your comfort while using Gojek is an important factor that is always our priority. To improve our trip safety and quality you can give a rating for your driver after your trip completed. If ... Read more

Q: Driver drove unsafely

We always strive to give the best service to our customers and drivers as their safety is our first priority. We aspire to improve our services by educating drivers regularly to always obeys the traffic rules, drive safely, and not using their phone while driving. <span ... Read more