Question 1

How to order GoBluebird

Accepted Answer

Choose GoBluebird and order your taxi with a maximum distance of 100 km. In GoBluebird, you can also make multiple orders. Before making an order, make sure you all set and ready at the pickup location as the driver will immediately come to the pickup location after receiving ... Read more

Question 2

Safety & Emergency Guidance for GoBluebird

Accepted Answer

We really understand that your safety and comfort are our priorities. Therefore, if you’re in an emergency situation, there are some important numbers you may need to contact so you are always safe and comfortable using services in the Gojek application.

Here’re the important numbers:

110 to contact the Police
118 ... Read more

Question 3

I forgot to pay my order to the driver

Accepted Answer

If you forgot to pay the driver for your order, no need to worry! You can report it to us via Help* page (on My Account menu) in Gojek app by clicking Contact Us below this article and we will help you to pay the driver.

It is ... Read more

Question 4

I want to give rating and tip to driver

Accepted Answer

Had a pleasant trip with our driver? Or, did our driver still deliver your food even though it was raining?
Aside from saying thanks, you can show your appreciation by giving rating and tip to our driver after they completed the order.

“OMG I forgot to give rating ... Read more

Question 5

I left my item

Accepted Answer

Keeping personal belongings while using Gojek services is a must in order to avoid them being left behind or lost. Therefore, always check your belongings when your trip is complete.

If you left your item(s) after using Gojek services, please contact us via Help page (under My Account menu) by ... Read more

Question 6

Driver was Impolite

Accepted Answer

In order to provide the best service to our customers, we have educated our drivers about the policies and procedures that are applied in Gojek Indonesia including how to properly interact with customers.

You can give the driver rating after your trip. If you forgot to ... Read more

Question 7

Driver didn't pick up but has completed my order

Accepted Answer

We always strive to give the best service to our customers. Therefore, we aspire to improve our services by educating our drivers regularly to obey the service policies and procedures.

To improve our trip safety and quality you can give a rating for your driver after ... Read more

Question 8

I was harassed by the driver

Accepted Answer

We always strive to give the best service to our customers since you and our driver safety is our first concern.

We are deeply sorry that you had to experience unpleasant behavior from our driver. Therefore, you can tell us more about your experience via Help page ... Read more

Question 9

Driver's vehicle is uncomfortable

Accepted Answer

We always strive to give the best service to our customers since your comfort while using Gojek is an important factor that is always our priority.

To improve our trip safety and quality you can give a rating for your driver after your trip completed. If ... Read more

Question 10

Driver drove unsafely

Accepted Answer

We always strive to give the best service to our customers and drivers as their safety is our first priority.

We aspire to improve our services by educating drivers regularly to always obeys the traffic rules, drive safely, and not using their phone while driving.

Question 11

Driver is different from the app

Accepted Answer

We always strive to give the best service to our customers since you and our driver safety is our first concern, including using the profile matched with the reality when executing orders.

To improve our trip safety and quality you can give a rating for your ... Read more

Question 12

Order for someone in a different location

Accepted Answer

When your friends ask for help to order a transportation from Gojek, you can help them order Gojek transportation services using your account. Please follow the steps below:

Let’s say you want to order GoRide for your friend

Search the destination location in the search bar ... Read more

Question 13

How to use LinkAja to pay my order

Accepted Answer

Now you can use LinkAja as a payment method for GoTix, GoRide, GoCar, and GoBlueBird services.

Before you pay with LinkAja, you have to register your LinkAja account first in Gojek app as below:

Question 14

I can't use LinkAja to pay order

Accepted Answer

Please make sure these things below if you can’t use LinkAja to pay your order:

*Currently you can only use LinkAja only for GoTix, GoRide, GoCar, and GoBluebird services

You have registered your LinkAja
When registering LinkAja, you have entered the ... Read more

Question 15

Differences between GoBluebird and GoCar

Accepted Answer

Have you ever been confused when you order a GoCar, but what you get is a Blue Bird taxi? What are the differences between these two services?

Let's see the table to learn more about it!

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