Q: How to order GoBluebird

<p>Below are the steps of using GoBluebird: </p> <ul><li>Choose <strong>GoBluebird</strong> in the Gojek app homepage. Or, <strong>swipe up the services menu</strong> to find GoBluebird </li></ul> <div class="text-center"></div><figure class="text-center"><img src="https://lelogama.go-jek.com/cms_editor/2020/07/24/image_5.png" data-image="7239"></figure><div class="text-center"><br></div> <p> </p> <ul><li>Choose your destination and pickup location. If there’s any, choose one of the available pick up point and ... Read more

Q: I forgot to pay my order to the driver

<p><span style="font-size: 14px;">Always <strong>check your payment method</strong> after making an order. If you forgot to pay your order to the driver because you use cash/combination payment, you can report it to us via the <strong>Help </strong>page (on <strong>My Profile</strong> menu) in Gojek app by clicking the <strong>Contact Us*</strong> button below this article and we will ... Read more

Question 1

How to order GoBluebird

Accepted Answer

Below are the steps of using GoBluebird:

Choose GoBluebird in the Gojek app homepage. Or, swipe up the services menu to find GoBluebird

Choose your destination and pickup location. If there’s any, choose one of the available pick up point and ... Read more

Question 2

How to give rating and tip to driver

Accepted Answer

You can show your appreciation by giving a rating and tip to our driver right after they completed the order.

Moreover, you can also give the rating and tip through the 'History' page by following these steps:

Open ‘My Profile’ page from the Gojek home menu then click ‘My Orders’
Click ... Read more

Question 3

I forgot to pay my order to the driver

Accepted Answer

Always check your payment method after making an order. If you forgot to pay your order to the driver because you use cash/combination payment, you can report it to us via the Help page (on My Profile menu) in Gojek app by clicking the Contact Us* button below this article and we will ... Read more

Question 4

How to pay order with credit/debit card

Accepted Answer

To pay an order (GoRide, GoCar, GoBluebird) with a credit/debit card, you have to register it first. Here’s how:

Click [⋮] on payment method bar

2. Select ‘Add’ on Credit or debit card menu

3. Input Card Number, Expiry ... Read more

Question 5

Safe Trip Kit feature

Accepted Answer

Your safety and convenience are our priorities. Therefore, Gojek presents the Safe Trip Kit feature.

You can find this feature when you are on a trip with GoRide, GoCar, and GoBluebird service by clicking the shield icon on the detail order page:

This Safe Trip Kit ... Read more

Question 6

GoBluebird minimum fare and platform fee

Accepted Answer

GoBluebird has a minimum fare that applies depending on the city you are located in. It is charged if your order is below the minimum fare with details below:

In addition, you will also be charged for a Platform fee of Rp2.000 which will ... Read more

Question 7

I left my item

Accepted Answer

If you think you left your item behind after using Gojek services, you can try checking your chat history with the driver. You just need to go to the Order History page, then click the chat icon on the related order. Perhaps the driver has notified you before ... Read more

Question 8

Driver was Impolite

Accepted Answer

In order to provide the best service to our customers, we have educated our drivers about the policies and procedures that are applied in Gojek Indonesia including how to properly interact with customers.

You can give the driver rating after your trip. If you forgot to ... Read more

Question 9

Driver didn't pick up but has completed my order

Accepted Answer

We are really sorry to hear what happened.

Before reporting this incident, if you order GoCar or GoBluebird services, you can try contacting the driver first by sending a chat to the driver up to 2 hours after the order is completed from the Order History page. It's possible that he/she is already on ... Read more

Question 10

I was harassed by the driver

Accepted Answer

We always strive to give the best service to our customers since you and our driver safety is our first concern.

We are deeply sorry that you had to experience unpleasant behavior from our driver. Therefore, you can tell us more about your experience via Help page ... Read more

Question 11

Driver's vehicle is uncomfortable

Accepted Answer

We always strive to give the best service to our customers since your comfort while using Gojek is an important factor that is always our priority.

To improve our trip safety and quality you can give a rating for your driver after your trip completed. If ... Read more

Question 12

Driver drove unsafely

Accepted Answer

We always strive to give the best service to our customers and drivers as their safety is our first priority.

We aspire to improve our services by educating drivers regularly to always obeys the traffic rules, drive safely, and not using their phone while driving.

Question 13

On-Trip Report Feature

Accepted Answer

If previously you had to complete your trip first to be able to give feedback about the driver’s service, now you can give feedback shortly after your booking is confirmed and during your trip with the ‘On-Trip Report’ feature. Here’s how:

1. Go to your ongoing trip page

2. Click the ... Read more

Question 14

Driver is different from the app

Accepted Answer

We always strive to give the best service to our customers since you and our driver safety is our first concern, including using the profile matched with the reality when executing orders.

To improve our trip safety and quality you can give a rating for your ... Read more

Question 15

Order for someone in a different location

Accepted Answer

Here is how to order Gojek services for your friend at a different location:

Enter your friend's pickup location and destination, your friend’s address to pick up and deliver the package, or your friend’s address to deliver the groceries/food (for GoFood service, you need to change the ‘Your Location’ into ... Read more

Question 16

How to use LinkAja to pay my order

Accepted Answer

Now you can use LinkAja as a payment method for GoTix, GoRide, GoCar, and GoBlueBird services.

Before you pay with LinkAja, you have to register your LinkAja account first in Gojek app as below:

Click [⋮] on payment menu while you are ordering on Gojek app

Select Link LinkAja

Question 17

I can't use LinkAja to pay order

Accepted Answer

Please make sure these things below if you can’t use LinkAja to pay your order:

*Currently you can only use LinkAja only for GoTix, GoRide, GoCar, and GoBluebird services

You have registered your LinkAja
When registering LinkAja, you have entered the ... Read more

Question 18

Differences between GoBluebird and GoCar

Accepted Answer

Have you ever been confused when you order a GoCar, but what you get is a Blue Bird taxi? What are the differences between these two services?

Let's see the table to learn more about it!

GOJEK App

GoBluebird

Hailing Blue Bird taxis has never been this convenient

FAQ

Browse Category

Service

Others

Partner

Account