Q: How to order GoBluebird

Below are the steps of using GoBluebird: <ul><li>Choose GoBluebird in the Gojek app homepage. Or, swipe up the services menu to find GoBluebird </li></ul> <div class="text-center"></div><figure class="text-center"><img src="https://lelogama.go-jek.com/cms_editor/2020/07/24/image_5.png" data-image="7239"></figure><div class="text-center"> </div> <ul><li>Choose your destination and pickup location. If there’s any, choose one of the available pick up point and ... Read more

Q: I can't find a driver

Difficulties in finding a driver could be caused by the high demand for Gojek services at the time, for example during rush hour, or due to weather conditions. Please try to book again in a few minutes and we will do our best to find you a driver. If you order ... Read more

Q: Driver can’t locate my pick up point

If your driver can’t locate your pick up point, you can contact the driver by phone or chat to give directions to the driver by clicking the phone or chat button that you can find on: <ul><li>The ongoing order page</li><li>The 'Track your order' feature on Gojek app homepage</li><li>The ‘Orders’ page in ‘My Profile’ menu</li></ul> ... Read more

Q: I forgot to pay my order to the driver

Always check your payment method after making an order. If you forgot to pay your order to the driver because you use cash/combination payment, you can report it to us via the Help page (on My Profile menu) in Gojek app by clicking the Contact Us* button below this article and we will ... Read more

Question 1

How to order GoBluebird

Accepted Answer

Below are the steps of using GoBluebird:

Choose GoBluebird in the Gojek app homepage. Or, swipe up the services menu to find GoBluebird

Choose your destination and pickup location. If there’s any, choose one of the available pick up point and ... Read more

Question 2

How to redeem promo code

Accepted Answer

If you have a voucher code to redeem, you can exchange it by following these steps:

Click ‘Got a promo code? Enter here’ menu in ‘Promo’ page or

Go to 'My profile’ page then click ‘Enter promo code’

Question 3

I can't find a driver

Accepted Answer

Difficulties in finding a driver could be caused by the high demand for Gojek services at the time, for example during rush hour, or due to weather conditions.

Please try to book again in a few minutes and we will do our best to find you a driver.

If you order ... Read more

Question 4

Driver can’t locate my pick up point

Accepted Answer

If your driver can’t locate your pick up point, you can contact the driver by phone or chat to give directions to the driver by clicking the phone or chat button that you can find on:

The ongoing order page
The 'Track your order' feature on Gojek app homepage
The ‘Orders’ page in ‘My Profile’ menu

Question 5

How to give rating and tip to driver

Accepted Answer

You can show your appreciation by giving a rating and tip to our driver right after they completed the order.

Moreover, you can also give the rating and tip through the 'History' page by following these steps:

Open ‘My Profile’ page from the Gojek home menu then click ‘My Orders’
Click ... Read more

Question 6

I forgot to pay my order to the driver

Accepted Answer

Always check your payment method after making an order. If you forgot to pay your order to the driver because you use cash/combination payment, you can report it to us via the Help page (on My Profile menu) in Gojek app by clicking the Contact Us* button below this article and we will ... Read more

Question 7

How to pay order with credit/debit card

Accepted Answer

To pay an order (GoRide, GoCar, GoBluebird) with a credit/debit card, you have to register it first. Here’s how:

Click [⋮] on payment method bar

2. Select ‘Add’ on Credit or debit card menu

3. Input Card Number, Expiry ... Read more

Question 8

Safe Trip Kit feature

Accepted Answer

Your safety and convenience are our priorities. Therefore, Gojek presents the Safe Trip Kit feature.

You can find this feature when you are on a trip with GoRide, GoCar, and GoBluebird service by clicking the shield icon on the detail order page:

This Safe Trip Kit ... Read more

Question 9

GoBluebird minimum fare and platform fee

Accepted Answer

GoBluebird has a minimum fare that applies depending on the city you are located in. It is charged if your order is below the minimum fare with details below:

In addition, you will also be charged for a Platform fee of Rp2.000 which will ... Read more

Question 10

Chat to driver after the order completed

Accepted Answer

Now you can chat with your driver after the order is completed*. So, if there’s something wrong with your order such as the items you received is not complete or if the driver has completed the order but your item isn’t delivered yet, or even if you left your belongings ... Read more

Question 11

I left my item

Accepted Answer

If you think you left your item behind after using Gojek services, you can try checking your chat history with the driver. You just need to go to the Order History page, then click the chat icon on the related order. Perhaps the driver has notified you ... Read more

Question 12

Driver was Impolite

Accepted Answer

In order to provide the best service to our customers, we have educated our drivers about the policies and procedures that are applied in Gojek Indonesia including how to properly interact with customers.

We are really sorry you have to experience unpleasant journey with our driver ... Read more

Question 13

Driver didn't pick up but has completed my order

Accepted Answer

We are really sorry to hear what happened.

Before reporting this incident, if you order GoCar or GoBluebird services, you can try contacting the driver first by sending a chat to the driver up to 2 hours after the order is completed from the Order History page. It's possible that he/she is already on ... Read more

Question 14

How to cancel my order

Accepted Answer

Have you ever been in a position when you have made an order and already got a driver but suddenly you have an urgent need that forced you to cancel your order? It’s okay! you can cancel the order and reorder again when you're ready.

In the order page, drag ... Read more

Question 15

I was harassed by the driver

Accepted Answer

We always strive to give the best service to our customers since you and our driver safety is our first concern.

We are deeply sorry that you had to experience unpleasant behavior from our driver. Therefore, you can tell us more about your experience via Help page ... Read more

Question 16

Driver's vehicle is uncomfortable

Accepted Answer

We always strive to give the best service to our customers since your comfort while using Gojek is an important factor that is always our priority.

But we do apologize for the inconvenience if you had an unpleasant experience with our driver such as vehicle or helmet that ... Read more

Question 17

Driver drove unsafely

Accepted Answer

We always strive to give the best service to our customers and drivers as their safety is our first priority. We aspire to improve our services by educating drivers regularly to always obeys the traffic rules, drive safely, and not using their phone while driving.

We are ... Read more

Question 18

Driver is different from the app

Accepted Answer

We always strive to give the best service to our customers since you and our driver safety is our first concern, including using the profile matched with the reality when executing orders.

But we do apologize for the inconvenience if you had an unpleasant experience with ... Read more

Question 19

On-Trip Report Feature

Accepted Answer

If previously you had to complete your trip first to be able to give feedback about the driver’s service, now you can give feedback shortly after your booking is confirmed and during your trip with the ‘On-Trip Report’ feature. Here’s how:

1. Go to your ongoing trip page

2. Click the ... Read more

Question 20

Order for someone in a different location

Accepted Answer

Here is how to order Gojek services for your friend at a different location:

Enter your friend's pickup location and destination or your friend’s address to pick up and deliver the package/deliver the order (for GoFood service, you need to change the ‘Your Location’ into your friend’s area as well)

Add location ... Read more

Question 21

How to use LinkAja to pay my order

Accepted Answer

Now you can use LinkAja as a payment method for GoTix, GoRide, GoCar, and GoBlueBird services.

Before you pay with LinkAja, you have to register your LinkAja account first in Gojek app as below:

Click [⋮] on payment menu while you are ordering on Gojek app

Select Link LinkAja

Question 22

I can't use LinkAja to pay order

Accepted Answer

Please make sure these things below if you can’t use LinkAja to pay your order:

Question 23

Differences between GoBluebird and GoCar

Accepted Answer

Have you ever been confused when you order a GoCar, but what you get is a Blue Bird taxi? What are the differences between these two services?

Let's see the table to learn more about it!

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GoBluebird

Hailing Blue Bird taxis has never been this convenient

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