Keeping personal belongings while using Gojek services is a must in order to avoid them being left behind or lost. Therefore, always check your belongings when your trip is complete. If you left your item(s) after using Gojek services, please contact us via Help page (under My Account menu) by ... Read more

In order to provide the best service to our customers, we have educated our drivers about the policies and procedures that are applied in Gojek Indonesia including how to properly interact with customers. You can give the driver rating after your trip. If you forgot to ... Read more

GoBluebird

Q: Order for someone in a different location

When your friends ask for help to order a transportation from Gojek, you can help them order Gojek transportation services using your account. Please follow the steps below: Let’s say you want to order GoRide for your friend <ol start="1"> <li>Search the destination location in the search bar ... Read more

Q: Differences between GoBluebird and GoCar

Have you ever been confused when you order a GoCar, but what you get is a Blue Bird taxi? What are the differences between these two services? Let's see the table to learn more about it! <figure><img src="https://lelogama.go-jek.com/cms_editor/2019/12/12/PercantikTabel1.png" data-image="5547"></figure> Read more

Q: GoBluebird Service Area

You can order a Blue Bird taxi using Gobluebird in these cities: <ol> <li>Jabodetabek</li> <li>Bandung</li> <li>Surabaya</li> <li>Semarang</li> <li>Medan</li> <li>Manado</li> <li>Palembang</li> <li>Makassar</li> <li>Padang</li> <li>Pekanbaru</li><li>Batam</li><li>Serang</li><li>Yogyakarta</li> </ol> Read more

Q: I want to order a Blue Bird taxi

Choose GoBluebird and order your taxi with a maximum distance of 100 km. In GoBluebird, you can also make multiple orders. Before making an order, make sure you all set and ready at the pickup location as the driver will immediately come to the pickup location after receiving ... Read more

Q: I can't use LinkAja to pay order

Please make sure these things below if you can’t use LinkAja to pay your order: *Currently you can only use LinkAja only for GoTix, GoRide, GoCar, and GoBluebird services <ul> <li>You have registered your LinkAja</li> <li>When registering LinkAja, you have entered the ... Read more

Q: How to use LinkAja to pay my order

Now you can use LinkAja as a payment method for GoTix, GoRide, GoCar, and GoBlueBird services. Before you pay with LinkAja, you have to register your LinkAja account first in Gojek app as below: <span style="color: rgb(60, ... Read more

Q: I paid twice for the same order

If you’ve already paid twice for the same order, please report it to us via Gojek Help page (on My Account menu) by clicking Contact Us* below the article and we’ll be glad to help you. *Contact Us button only accessible when you open this page on your phone/tablet ... Read more

Q: I forgot to pay my order to the driver

If you forgot to pay the driver for your order, no need to worry! You can report it to us via Help* page (on My Account menu) in Gojek app by clicking Contact Us below this article and we will help you to pay the driver. It is ... Read more

Q: Driver is different from the app

We always strive to give the best service to our customers since you and our driver safety is our first concern, including using the profile matched with the reality when executing orders. To improve our trip safety and quality you can give a rating for your ... Read more

Q: Driver's vehicle is uncomfortable

We always strive to give the best service to our customers since your comfort while using Gojek is an important factor that is always our priority. To improve our trip safety and quality you can give a rating for your driver after your trip completed. If ... Read more