Q: How to order GoBluebird

Below are the steps of using GoBluebird: <ul><li>Choose GoBluebird in the Gojek app homepage. Or, swipe up the services menu to find GoBluebird </li></ul> <div class="text-center"></div> <figure class="text-center"><img src="https://lelogama.go-jek.com/cms_editor/2020/07/24/image_5.png" data-image="7239"></figure> <div class="text-center"> </div> <ul><li>Choose your destination and pickup location. If there’s any, choose one of the available pick up ... Read more

Q: I can't find my current order

If you can't see your ongoing order, first, you need to make sure that you’ve seen your Gojek app home page to see your order through 'Track your order. <figure class="text-center"><img src="https://lelogama.go-jek.com/cms_editor/2021/11/26/I_cant_find_my_current_order_1.png" data-image="11794" style="height: auto;width: 200px"></figure> Or, you also can follow the steps below to find your ... Read more

Q: Payment on Bluebird Taxi

Here’s how to pay with GoPay on Bluebird taxi: 1. Click ‘Pay’ on GoPay menu and scan the QR code <img src="https://go-f-one-id-production.s3.ap-southeast-1.amazonaws.com/public/5aa7913d-f47b-4e1e-839f-fa2c32bdd7faQR%20Code%20Bluebird.png" style="height: auto;width: 200px"> 2. Enter the amount to be paid 3. Click ‘Pay Now’ 4. Scan fingerprint/face or enter your GoPay PIN to finish ... Read more

Question 1

How to order GoBluebird

Accepted Answer

Below are the steps of using GoBluebird:

Choose GoBluebird in the Gojek app homepage. Or, swipe up the services menu to find GoBluebird

Choose your destination and pickup location. If there’s any, choose one of the available pick up ... Read more

Question 2

How to get order history

Accepted Answer

Find your last 15 orders within the last 60 days on the 'Order History'* page by clicking the Orders tab at the bottom screen of the Gojek app homepage, then choosing the History tab. You can also download the receipt directly on the order page.

If you don't find the order history you want, you can ... Read more

Question 3

How to redeem promo code

Accepted Answer

If you have a voucher code to redeem, you can exchange it by following these steps:

On the ‘Promos’ page, click ‘Got a promo code? Enter here’ menu; or

Go to 'My profile’ page then click ‘Enter promo ... Read more

Question 4

I can't find my current order

Accepted Answer

If you can't see your ongoing order, first, you need to make sure that you’ve seen your Gojek app home page to see your order through 'Track your order.

Or, you also can follow the steps below to find your ... Read more

Question 5

How to chat with my driver

Accepted Answer

After you’ve found the driver, there are 4 ways to chat them:

1. On the Order tracking screen, tap on the message icon.

2. On the Gojek homepage, tap on the ‘Chat’ button under ‘Track your order’.

3. On the Gojek homepage, swipe ... Read more

Question 6

Can't redeem promo code

Accepted Answer

If you're sure your promo code is valid based on its Terms & Conditions but it’s still cannot be redeemed, you can report this incident to us via Gojek Help page (under My Profile menu) by clicking the Contact Us* button below.

*Contact Us button only accessible when you open this page on your phone/tablet.

Question 7

How to pay order with credit/debit card

Accepted Answer

To pay an order (GoRide, GoCar, GoBluebird, GoFood*) with a credit/debit card, you have to register it first. Here’s how:

Click [⋮] on payment method bar

2. Select ‘Add’ on Credit or debit card menu

3. Input Card Number, ... Read more

Question 8

Create multiple orders at the same time

Accepted Answer

Use Gojek services to make your activities easier. You can also make multiple orders for GoRide, GoFood*, GoShop, GoMart, GoSend, GoCar, GoBluebird, or GoBox at a time.

For example:

You are on your way home using GoRide, and you want to order food using GoFood at the same time.

or

Question 9

Payment on Bluebird Taxi

Accepted Answer

Here’s how to pay with GoPay on Bluebird taxi:

1. Click ‘Pay’ on GoPay menu and scan the QR code

2. Enter the amount to be paid

3. Click ‘Pay Now’

4. Scan fingerprint/face or enter your GoPay PIN to finish ... Read more

Question 10

I can’t add my credit/debit card

Accepted Answer

If you can’t add your debit/credit card in Gojek app, please make sure the things below:

Your card is activated by the bank issuer for online transactions
Your card isn’t blocked by your bank
You have a stable internet connection
Your card hasn’t expired yet
You have input the correct card number or CVV
Your ... Read more

Question 11

Can’t pay with credit/debit card

Accepted Answer

If you can’t pay using your debit/credit card in Gojek app, please make sure the things below:

Payment with credit/debit card only available for GoRide, GoCar, GoBluebird, and GoFood services
You have a stable internet connection
Your debit/credit card has sufficient balance
Your debit/credit card hasn’t expired ... Read more

Question 12

I can't find a driver

Accepted Answer

Difficulties in finding a driver could be caused by:

High demand for Gojek services at the time, for example during rush hour, or
Weather conditions.
Sometimes, it can also be because there are no drivers near the pickup point you want at the moment.

Please try to book again in a ... Read more

Question 13

Can't make an order

Accepted Answer

We apologize for the inconvenience. If you can't make an order and get a notification such as:

GoPay is not available
We found something not right with your account
Our system detected suspicious activities on your account
Wallet locked
Sorry, you can't make any orders. Please contact ... Read more

Question 14

How to give rating and tip to driver

Accepted Answer

Giving star(s) to the driver to rate their service can be done after the order is completed. But, giving a tip to the driver can be done while the order is still ongoing or completed.

Giving tips on ongoing order
On the ongoing order page you can directly tip ... Read more

Question 15

How to use Jago Pocket to pay my order

Accepted Answer

Now you can use your Jago Pocket to pay for GoRide, GoFood, GoCar, GoBluebird, and GoTagihan. You just need to link your Jago Pocket to your Gojek account.

Before linking it, make sure you already have a Jago account. Then, you can follow these steps:

Select ‘Explore’ on the ... Read more

Question 16

I can’t use Jago to pay my order

Accepted Answer

If you can’t pay with your Jago balance, please make sure things below:

You have a stable internet connection
You have linked your main Jago account
Your Jago balance is sufficient
Your GoPay account is active and not blocked
Your Jago balance can only be used as the payment method for GoRide, GoFood, GoCar, GoBluebird, and GoTagihan service

Question 17

Saved Addresses Feature in transport services

Accepted Answer

In Gojek app latest version on GoRide, GoCar, and GoBluebird, you can save your frequently visited destination such as your home, office, or other place by using the Saved Addresses feature. You can save time because you don’t have to type those addresses anymore!

There are 2 (two) different ways you can ... Read more

Question 18

Driver can’t locate my pick up point

Accepted Answer

If your driver can’t locate your pick up point, you can contact the driver by phone or chat to give directions to the driver by clicking the phone or chat button that you can find on:

The ongoing order page
The 'Track your order' feature on Gojek app homepage
The ‘Orders’ page in ‘My Profile’ menu

Question 19

I forgot to pay my order to the driver

Accepted Answer

Always check your payment method after making an order. If you forgot to pay your order to the driver because you use cash/combination payment, you can report it to us via the Help page (on My Profile menu) in Gojek app by clicking the Contact Us* button below this article and we will ... Read more

Question 20

Safe Trip Kit feature

Accepted Answer

Your safety and convenience are our priorities. Therefore, Gojek presents the Safe Trip Kit feature.

You can find this feature when you are on a trip with GoRide, GoCar, and GoBluebird service by clicking the shield icon on the detail order page:

This Safe Trip Kit ... Read more

Question 21

GoBluebird minimum fare and platform fee

Accepted Answer

GoBluebird has a minimum fare that applies depending on the city you are located in. It is charged if your order is below the minimum fare with details below:

In addition, you will also be charged for a Platform fee of Rp2.000 which will ... Read more

Question 22

Chat to driver after the order completed

Accepted Answer

Now you can chat with your driver after the order is completed*. So, if there’s something wrong with your order such as the items you received is not complete or if the driver has completed the order but your item isn’t delivered yet, or even if you left your belongings ... Read more

Question 23

I left my item

Accepted Answer

If you think you left your item behind after using Gojek services, you can try checking your chat history with the driver. You just need to go to the Order History page, then click the chat icon on the related order. Perhaps the driver has notified you ... Read more

Question 24

Driver was Impolite

Accepted Answer

In order to provide the best service to our customers, we have educated our drivers about the policies and procedures that are applied in Gojek Indonesia including how to properly interact with customers.

We are really sorry you have to experience unpleasant journey with our driver ... Read more

Question 25

Driver didn't pick up but has completed my order

Accepted Answer

We are really sorry to hear what happened.

Before reporting this incident, if you order GoCar or GoBluebird services, you can try contacting the driver first by sending a chat to the driver up to 2 hours after the order is completed from the Order History page. It's possible that he/she is already on ... Read more

Question 26

How to cancel my order

Accepted Answer

Have you ever been in a position when you have made an order and already got a driver but suddenly you have an urgent need that forced you to cancel your order? It’s okay! you can cancel the order and reorder again when you're ready.

In the order page, drag ... Read more

Question 27

I was harassed by the driver

Accepted Answer

We always strive to give the best service to our customers since you and our driver safety is our first concern.

We are deeply sorry that you had to experience unpleasant behavior from our driver. Therefore, you can tell us more about your experience via Help page ... Read more

Question 28

Driver's vehicle is uncomfortable

Accepted Answer

We always strive to give the best service to our customers since your comfort while using Gojek is an important factor that is always our priority.

But we do apologize for the inconvenience if you had an unpleasant experience with our driver such as vehicle or helmet that ... Read more

Question 29

Driver drove unsafely

Accepted Answer

We always strive to give the best service to our customers and drivers as their safety is our first priority. We aspire to improve our services by educating drivers regularly to always obeys the traffic rules, drive safely, and not using their phone while driving.

We are ... Read more

Question 30

Driver is different from the app

Accepted Answer

We always strive to give the best service to our customers since you and our driver safety is our first concern, including using the profile matched with the reality when executing orders.

But we do apologize for the inconvenience if you had an unpleasant experience with ... Read more

Question 31

On-Trip Report Feature

Accepted Answer

If previously you had to complete your trip first to be able to give feedback about the driver’s service, now you can give feedback shortly after your booking is confirmed and during your trip with the ‘On-Trip Report’ feature. Here’s how:

1. Go to your ongoing trip page

2. Click the ... Read more

Question 32

Order for someone in a different location

Accepted Answer

Here is how to order Gojek services for your friend at a different location:

Enter your friend's pickup location and destination or your friend’s address to pick up and deliver the package/deliver the order (for GoFood service, you need to change the ‘Your Location’ into your friend’s area as well)

Add location ... Read more

Question 33

How to use LinkAja to pay my order

Accepted Answer

Now you can use LinkAja as a payment method for GoTix, GoRide, GoCar, and GoBlueBird services.

Before you pay with LinkAja, you have to register your LinkAja account first in Gojek app as below:

Click [⋮] on payment menu while you are ordering on Gojek app

Select Link LinkAja

Question 34

I can't use LinkAja to pay order

Accepted Answer

Please make sure these things below if you can’t use LinkAja to pay your order:

You have registered your LinkAja
When registering LinkAja, you have entered the same number that registered on Gojek app
LinkAja is only available for transactions at GoTix, GoRide, GoCar, and GoBlueBird services
Your LinkAja balance is sufficient
Your LinkAja ... Read more

Question 35

GoBluebird and GoCar differences

Accepted Answer

Have you ever been confused when you order a GoCar, but what you get is a Blue Bird taxi? What are the differences between these two services?

Let's see the table to learn more about it!

Question 36

Driver asked for more payment

Accepted Answer

We are deeply sorry for the driver who insisted and asked for more payment from the total price stated on the app.

Please keep in mind that the payment you should pay to the driver is the total price stated on your app with the payment method that you choose. However, ... Read more

Question 37

I paid twice for the same order

Accepted Answer

If you’ve already paid twice for the same order in the Gojek app, report

this to us via Gojek Help page (under My Profile menu) by clicking the Contact Us* button below and we'll be glad to help you.

*Contact Us button only accessible when you open this page on your phone/tablet.

To prevent this from ... Read more

Question 38

GoBluebird Service Area

Accepted Answer

You can order a Blue Bird taxi using GoBluebird in these cities:

Bandung
Batam
Jabodetabek
Makassar
Manado
Medan
Padang
Palembang
Pekanbaru
Semarang (including Salatiga and Ungaran)
Serang
Surabaya (including Gresik and Sidoarjo)
Yogyakarta
... Read more

Question 39

I was charged for a Platform fee

Accepted Answer

What is the Platform Fee and why am I being charged with it?

The Platform fee is an application service fee to improve services to customers.This includes development through innovation and technology.

(example of platform fee)

This fee will only be charged to your ... Read more

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