If the driver has difficulty finding the pick-up location when you book the Gojek transportation service, you can contact the driver via phone or chat feature to provide road directions to the driver. The feature can be seen on the ongoing transaction on the ‘Activity’ page or ‘Track your transaction’ menu on the Gojek homepage.

Please also always make sure of the following things when booking Gojek services:

• Your internet connection is good and stable
• Enter the precise pickup point and write additional details of the location in the note bar so the driver can find you easily. 
  Example: Jalan Pasar Tanah Abang No. 1, next to Kios Jaya, in front of Supermarket.

Important!

If you experience problems related to GoFood services such as the driver does not find the location of the restaurant or the restaurant is closed, please inform us through this article: Driver said the restaurant was closed / not found*.

*)Link is only accessible when you open this page on your phone/tablet.