Terms and conditions

Terms and Condition /

Gojek PLUS

Gojek PLUS


as of 6 May 2024

Gojek PLUS is a package that entitles you to a vouchers, discounts and/or other benefits provided by Us, the Delivery Service Providers and/or the Offer Providers in Indonesia (“Gojek PLUS”). These Gojek PLUS Terms and Conditions govern your purchase and use of Your Gojek PLUS package (“Gojek PLUS Terms”) and are an integral part of the Gojek Terms of Use.

By purchasing a Gojek PLUS package, you agree to these Gojek PLUS Terms, as well as any additional terms specified in the offer You receive through the Gojek Application (“Offer”). Your Offer includes important details and restrictions, therefore, please read the details of Your Offer carefully before purchasing a Gojek PLUS package. Your usage and purchase of the Gojek PLUS package represents your acceptance of the Gojek PLUS Terms of Use.

There may be more than one Gojek PLUS package offered by Gojek which Gojek PLUS Benefits may vary. Details of each package will be provided under Your Promo Page > Subscriptions.

  • Gojek PLUS Benefits:

    • You will be entitled to various offers for selected Services within the Application as determined by Us for the duration of your Gojek PLUS package (“Gojek PLUS Benefits”).
    • The Gojek PLUS Benefits can be in the form of, but not limited to, either:
      1. discounts on handling and delivery fee and/or any other fees charged by the Delivery Service Provider(s);
      2. Vouchers to reduce trip fare, cart/product price, platform fee and/or any other fees charged by the Service Provider(s) and/or Us; and/or
      3. other benefits and offers as may be communicated by Us on the Application and/or other official communication channels.
  • Cancellation and Refund:

    1. Gojek PLUS packages that have been purchased are non-transferable, non-exchangeable and non-refundable, unless otherwise determined by Gojek.
    2. You are able to cancel the auto-renewal feature by following the instructions here. Once You cancel, your Gojek PLUS package will not be renewed but You will still have access to Gojek PLUS Benefits until the end of package validity period.
    3. In the event of cancellation by You, there shall be no refund on the Gojek PLUS Fee You paid and/or unused Gojek PLUS Benefits.


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