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GOJEK APP TERMS OF USE

as of 01 September 2019

Welcome to Gojek App!

  1. General Terms

    PLEASE READ THE ENTIRE TERMS OF USE BEFORE ACCESSING OR USING THE GOJEK APP.

    This Terms of Use is an agreement between Users (“You, Youror Yourself”) and PT Aplikasi Karya Anak Bangsa (“We, Us,orOur”), a limited liability company duly established and legally operating under the laws of the Republic of Indonesia and domiciled in DKI Jakarta, Indonesia. This Terms of Use governs Your access and use of the app, website (www.gojek.com, www.go-life.co.id, www.driver.go-jek.com, and other websites We manage), content and products provided by Us (hereinafter, collectively referred to as “Gojek App”), as well as order, payment or use of the service available on Gojek App (“Serviceor Services”).

    By agreeing to this Terms of Use, You also agree to additional Terms of Use, including the Terms of Use of each Service, and changes that are an integral part of this Terms of Use (hereinafter, the Terms of Use, additional terms of Use and its changes are collectively referred to as “Terms of Use”). Notwithstanding the inseparability, the additional Terms of Use supersedes the Terms of Use in case of any discrepancies among them.

  2. Use of Gojek App and Services

    The access and use of Gojek App are subject to this Terms of Use.

    You have a full discretion either to use the Gojek App or other apps, whether to use Services available on Gojek App, or to stop using the Gojek App.

    We only facilitate You finding various Services You need by providing Gojek App. All Services are provided directly by independent third parties who agreed to become Our partners (“Service Provider”).

    When ordering a Service, the Gojek App will connect You with the available Service Provider around Your location. Thus, some Services cannot be used if You do not activate the location feature.

    Furthermore, if the Service Provider accepts Your order, We will inform Your order status through Gojek App.

  3. Signing-up and Signing-in Gojek Account>

    Before using Gojek App, You must agree to this Terms of Use and Privacy Policy, and register Yourself by providing information We need. When registering, We will ask You to provide Your full name, electronic mail address and mobile number. You may change Your profile information on the settings feature in Gojek App.

    After registering, Our system will automatically generate a verification code and send the verification code via a text message to the mobile phone number You provided. You have to verify by entering the verification code on the registration page in the Gojek App.

    After verifying, Our system will create personal Gojek account (“Account”) for You to use the Gojek App and order Services through Gojek App. Your mobile number is ascribed to Your account that You cannot create a new account with a registered mobile number. The same is true if You later change Your mobile number in the settings feature in the Gojek App.

    In the event that you have been logged-out from Your Account, then You need to enter your electronic mail address or mobile phone number you provided when registering Yourself and enter the verification code, which then automatically sent by Our system to Your registered mobile phone number, on the log-in page.

    THE VERIFICATION CODE (ONE TIME PASSWORD/OTP) IS PRODUCED AUTOMATICALLY BY OUR SYSTEM. WE DO NOT KNOW AND NEVER ASK FOR YOUR VERIFICATION CODE. NEVER PROVIDE THE VERIFICATION CODE TO ANYONE EVEN TO US OR OTHER PARTIES WHO ACKNOWLEDGE THEMSELVES AS OUR REPRESENTATIVES.

  4. Your Account

    Your Account can only be used by You and cannot be transferred to other people for any reason. We reserve the right to refuse to facilitate orders if We know or have sufficient reasons to suspect that You have transferred or allowed Your Account to be used by someone else.

    The security and confidentiality of Your Account, including registered name, electronic mail address, registered mobile number, payment details and Payment Method you choose, as well as verification code generated and sent by Our or Payment Method Provider’s system are fully Your personal responsibility. All losses and risks arising from Your negligence in maintaining such security and confidentiality are borne by You. In such cases, We assume any use or order made through Your Account as Your legitimate request.

    Immediately notify Us upon knowing or suspecting that Your Account has been used without Your knowledge and consent. We will take actions We consider necessary and We may do toward that unconsented use.

    If You are a Service Provider, You shall not use Your personal Account or someone else’s account to order a service that You will receive Yourself as a Service Provider.

  5. Personal Information

    Collection, storing, processing, use and sharing of Your personal information, such as Your name, electronic mail address, and mobile phone number You provided when opening an Account are subject to the Privacy Policy, which is an integral part of this Terms of Use.

  6. Content, Information and Promotion

    We or other parties cooperate with Us may provide Third-Party Content which You may find on the Gojek App. In any event where the Third-Party Content is provided by other parties cooperate with Us (“Third-Party Content Provider”), We are not liable to any part of the Third-Party Content. Your access to or use of the Third-Party Content is Your conformity to the terms and conditions set forth by Us or the Third-Party Content Provider, including Our or Third-Party Content Provider’s Privacy Policy.

    Third-Party Contentmeans any information, data, or actual news, made, edited, developed, and/or maintained by the Third-Party Content Provider itself or obtained by the Third-Party Content Provider from other third parties, where the Third-Party Content Provider is responsible to procure any permission necessary to display such Content, including but not limited to texts or writings, images, quotes, photographs, illustrations, animations, videos, voice recordings or music, title, and/or descriptions to be exhibited on the Gojek App, including any link to the such.

    We or other parties cooperate with Us may provide offers or promotions (“Offers”) that are exchangeable for goods, Services or other benefits related to the use of Gojek App. In any event where Offers are provided by other parties cooperate with Us (“Offers Providers”), We are not liable to any part of the Offers. Your access to or use of the Offers  is Your conformity to the terms and conditions set forth by Us or the Offers Providers, including Our or Offers Provider’s Privacy Policy.

    All information, Offers contained in Gojek App are intended solely to provide You the best experience when using Gojek App or Services. You shall not abuse Offers received during the use of Gojek App or Services.

    You agree to utilize the Offers in accordance with the terms, conditions, and purpose of the Offers and will not abuse, duplicate, monetize, transfer, use for commercial purposes or take unfair advantage of the Offers in any form of manner whatsoever.

    You understand that Offers are not exchangeable for cash, have a limited validity period and are subject to the conditions that apply to each of the Offers.

  7. Rates and Fees

    Gojek App is free to download. However, We may charge price and/or fees for using certain features on Gojek App in the future.

    Services available on the Gojek App are subject to rates that You can find on Gojek App before You order the Service. We may adjust or renew rates from time to time based on certain factors, among other location, time, type of Services and applicable laws. We may also charge price and/or fees of a certain amount as a payment to use Gojek App which may be collected by Us, our affiliates, or Service Provider.

    You may pay the Services, Third-Party Content or Offers You ordered by cash or electronic payment methods, provided by independent third parties (“Payment Method Provider”), on Gojek App, including electronic money, loan facility, debit or credit card or other payment methods (“Payment Method”) which may vary from time to time based on our sole discretion.

    To enable payment by Payment Method, You have to register officially on the Payment Method Provider you choose and use Your personal payment credentials. If You use other party’s registered credentials, You are fully responsible for all licenses required dan all losses or disputes arise between You and that other party, either caused by Your, Our, Service Provider, Third-Party Content Provider, Offers Provider or Payment Method Provider’s negligence or omission.

    We reserve the right to refuse or postpone Your payment request using the Payment Method for certain reasons, including but not limited to any indication or We have sufficient reasons to suspect any fraud, deceit, violation against Terms of Use, violation against applicable laws including related to payment using cards, electronic money, payment transaction processes, anti-money laundering, corruption and terrorism financing, or any unusual or suspicious behaviour, including any obligation You have yet to fulfill to Us.

    Further provisions regarding the applicable rates for certain Services, Third-Party Content, Offers and/or Payment Method can be found on the additional Terms of Use of each Service You order and terms and conditions of the Service Provider, Third-Party Content Provider, Offers Provider and/or Payment Method Provider.

  8. Gojek App Software

    We only provide official Gojek App software on official digital markets, such as Google Play Store or Apple App Store, and for use on mobile phones or tablet devices only. Downloading the Gojek App from platforms other than official digital markets and/or to devices other than mobile phones or tablets is a violation of these Terms of Use and of Our intellectual property rights.

  9. Intellectual Property

    Gojek App and Services, including but not limited to names, logos, program codes, designs, trademarks, technologies, database, business processes and models, are protected by copyright, trademark, patent and other intellectual property rights available under the laws of the Republic of Indonesia which registered either on behalf of Us or Our affiliates. We (and our licensors) have all the rights and interests of the Gojek App and Services, including all intellectual property rights related to all features contained therein and related intellectual property rights.

    Subject to this Terms of Use, We grant You a limited, non-exclusive, irrevocable, non-transferable (without the right to sublicense) license to (i) download, access and use the Gojek App, as is, only on the devices in the form of Your personal mobile phone and/or tablet and solely for the purposes of using the Service, and (ii) access or use content, information and related materials available on the Gojek App solely for personal and not for commercial purposes. All rights and privileges that are not expressly granted herein are reserved by Us or Our licensors.

    Any duplication, distribution, creation of derivative works, sale or offer to sell, display either in part or in full, and use of the Gojek App and/or Services, either digitally or otherwise or on devices other than mobile phones or tablets, including but not limited to the use of additional applications such as modifiers, emulators, etc., which diverge from this Terms of Use, as well as the intended purposes determined by Us, is a violation of Our intellectual property rights.

    You shall not:

    1. delete any copyright, trademark or other ownership notices contained in the Gojek App or Services;
    2. copy, modify, adapt, translate, create derivative works from, distribute, license, sell, transfer, display in public either in part or in full, reverse engineer, transmit, move, broadcast, decompile, or disassemble any part of or in other ways to exploit the Gojek App (including software, features and Services therein);
    3. license, sublicense, sell, resell, remove, transfer, distribute or commercially exploit or make available to other parties the Gojek App and/or software by means of creating internet “link” to the Gojek App or “frame” or “mirror” any software on other servers or wireless or internet-based devices;
    4. launch automated programs or scripts, including, but not limited to, web spiders, web crawlers, web robots, web ants, web, indexers, bots, viruses or worms, or any program that might create multiple server requests per second, create heavy burdens or impede the operation and/or performance of the Gojek App;
    5. use site searching or retrieval applications,  other manual or automatic devices for scraping, indexing, surveying, data mining, or in any way multiplying or avoiding the navigation structure or presentation of the Gojek app or its contents;
    6. publish, distribute or reproduce in any way materials that are copyrighted, trademarked or other information We own without prior written consent from Us or the rights owners who license Us the rights; and
    7. use or unofficially access the Gojek App to (a) damage, weaken or jeopardize any aspect of the Gojek App, Services or related systems and networks, and/or (b) create look-alike competing products or services using ideas, features, functions or graphic similar to Gojek App.
  10. Your Responsibility

    You are fully responsible for the decisions that You made to use Gojek App, Services, Third-Party Content, Offers or Payment Method. You shall treat the Service Provider, Third-Party Content Provider, Offers Provider, and Payment Method Provider respectfully and shall not engage in unauthorized, threatening or harassing behaviors when using Services, Third-Party Content, Offers or Payment Method.

    You are fully responsible for any loss and/or claim arising from the use of the Gojek App, Services, Third-Party Content, Offers or Payment Method using Your Account, either by You or other parties who use Your account, in a manner that is contrary to this Terms and Use, Privacy Policy, including the terms and conditions and privacy policy set forth by the Service Provider, Third-Party Content Provider, Offers Provider and Payment Method Provider, or applicable laws and regulations, including but not limited to the purposes of anti-money laundering, anti-terrorism financing, criminal activities, fraud in any form (including but not limited to phishing and/or social engineering activities), violations of intellectual property rights, and/or other activities that are harmful to the public and/or any other parties or are considered damaging to Our reputation.

  11. Limitation of Our Responsibility

    We provide Gojek App as is and We do not represent or warrant that the reliability, timeliness, quality, suitability, availability, accuracy, completeness or security of the Gojek App will fulfil Your needs and suffice Your expectations, including but not limited to Services, Third-Party Content, Offers and Payment Method which are fully under the Service Provider, Third-Party Content Provider, Offers Provider and Payment Method Provider’s responsibilities. We shall not responsible for any loss or damage caused by any failure or mistake of the Service Provider, Third-Party Content Provider, Offers Provider or Payment Method Provider or Your failure or mistake in complying to Our, Service Provider, Third-Party Content Provider, Offers Provider or Payment Method Provider’s Terms of Use.

    Gojek App may experience limitations, delays, and other issues contained in the use of internet and electronic communications, including Your, Service Provider, Third-Party Content Provider, Offers Provider or Payment Service Provider’s device is broken, not connected to the internet, out of range, turned off or not functioning. We are not responsible for any delay, failure of delivery, damage or loss arises from such problems.

    We do not have any responsibility to oversee Your access or use of the Gojek App. However, We still supervise to ensure smooth uses of the Gojek App and to ascertain compliances with this Terms of Use, applicable laws and regulations, court orders, and/or administrative institutions or other government bodies requirements.

    We do not have any responsibility, including to take further actions or legal actions deemed necessary by You, Service Provider, Third-Party Content Provider, Offers Provider or Payment Method Provider, for any problem or dispute arises between You and the Service Provider, Third-Party Content Provider, Offers Provider or Payment Method Provider. We will, however, facilitate any problems or disputes arise between You and the Service Provider, Third-Party Content Provider, Offers Provider or Payment Method Provider with reasonably necessary actions. When We facilitate a resolution of problems or disputes between You and the Service Provider, Third-Party Content Provider, Offers Provider or Payment Method Provider, We do not act as a mediator and such an action does not cause any further responsibility to Us.

  12. Troubleshooting

    If You experience a system failure, know or suspect that Your account has been hacked, used or misused by other parties, or if Your personal mobile phone or tablet is lost, stolen, hacked or exposed to a virus, immediately report to Us so We may conduct necessary actions promptly to avoid use, misuse, or loss arises or may arise further.

    If You experience troubles or problems related to Services, Third-Party Content, Offers or payment by Payment Method, or Service Provider, Third-Party Content Provider, Offers Provider or Payment Method Provider’s behaviours, You may submit Your complaint through the feature that We provide, including rating and comment, or by contacting Us.

    To submit complaints, questions, objections, etc. (“Report”), You need to provide sufficient information, including but not limited to, facts summary, evidence You may have, order number and personal information, such as electronic mail address and registered mobile number.

    In response to the report You submit, We will first verify the information You provide and Your personal information stored in Our system. If necessary, We may ask You directly to provide information needed for verification purposes.

    We may refuse to respond to Your Report if the information You provided does not match the personal information stored in Our system or if the Report submitted in relation to, toward, on behalf of or by other party that is different than the Account holder officially registered on our system. We may also stop acting upon Your Report if We, at Our sole discretion, consider that Your Report is not supported by sufficient and clear facts or has been resolved. We may also forward Your Report to the Service Provider, Third-Party Content Provider, Offers Provider or Payment Method Provider to be resolved directly by You and the Service Provider, Third-Party Content Provider, Offers Provider or Payment Method Provider.

    For a particular Report related to the Service, We may, at Our sole discretion, facilitate a forum between You and the Service Provider for the purpose of reaching an amicable settlement. In this case, if You still deem necessary to take further actions, including any legal action, You may do so on Your sole responsibility.

    For a particular Report related to the Payment Method, We may refund You by mechanisms determined by Us or together with the Payment Method Provider, at our sole discretion. We will not refund another party that differs with the registered credentials on Gojek Account or Payment Method Provider, including if You use other party’s credentials to pay using the Payment Method.

  13. Temporary Suspension and Permanent Suspension of Gojek Account

    You may delete the Gojek App from Your mobile phone and/or tablet at any time. We do not have any obligation to you for any matter arises from the time of removal of the Gojek App, temporary suspension and permanent suspension of Your Account. However, You are still responsible for fulfilling Your obligations that have arisen, including but not limited to, any obligations that may arise as a result of disputes, claims, or other existing legal actions, before the date of the removal of the Gojek App, temporary suspension or permanent suspension of Your Account.

    Your account may be temporarily suspended or permanently suspended because of, including but not limited to, the following:

    1. Your Report that Your Account is used or allegedly used or misused by someone else;
    2. Your Report that Your personal cell phone or tablet is lost, stolen or hacked;
    3. We know or have sufficient reasons to suspect that Your Account has been transferred or used by someone else;
    4. We know or with sufficient reasons suspect that things have happened that in Our view have or may harm Us, You, the Service Provider or other parties;
    5. Our system detects unusual actions from Your Account or obligations under this Terms of Use and/or Privacy Policy that are not fulfilled by You;
    6. You have passed away, been placed under guardianship or custody or experienced other incapacity that caused You to become legally incapable based on applicable laws and regulations;
    7. Use of Gojek App or Service by You or another party (who uses Your account) in a manner that is in contrary to this Terms of Use, Privacy Policy or applicable laws and regulations; and/or
    8. Account suspension orders, whether temporary or permanent, issued by government or monetary institutions are related or based on court orders issued in accordance with applicable laws and regulations.

    If Your account is suspended and You have a clear evidence that Your account should not be suspended, You may Report the evidence to Us. After further examining Your Report, We will, at Our sole discretion, determine to end or continue suspending Your account. Suspension will not be continued unreasonably if We decided matters that caused the suspension have been resolved.

  14. Actions We Consider Necessary

    If We know or have sufficient reasons to suspect that You have committed immoral acts, violations, crimes or other actions that is in contrary with this Terms of Use and/or applicable law, whether or not referred to in this Terms of Use, then We have the right to and may suspend Your Account, either temporarily or permanently, or stop Your access to Gojek App, including Services, Third-Party Content, Offers and/or Payment Method contained therein, investigate, claim compensation, report to authorized parties and/or conduct other actions that We consider necessary, including criminal and civil law proceedings.

    We will conduct investigations and/or facilitate the concerned Service Provider in reporting to the authorized party if We receive Reports of any violations You committed against this Terms of Use or violations to the applicable laws and regulations, with respect to:

    1. Verbal harassment or violence, including but not limited to, physical, gender, ethnicity, religion and race You conducted toward the Service Provider;
    2. Physical harassment or violence you conducted toward the Service Provider; and/or
    3. Sexual harassment or violence, either verbally or physically, you conducted toward the Service Provider.

    This provision applies vice-versa when You experience the same violences mentioned above by the Service Provider.

  15. Your statement

    You represent and warrant that You are at least 18 (eighteen) years old or are married and are not under guardianship or custody and that You are legally capable and have the right to bind Yourself to this Terms of Use. If You do not meet those conditions but still access or use the Gojek App, Services, Third-Party Content, Offers or Payment Method, You represent and warrant that Your act of signing up, accessing or conducting other activities within the Gojek App have been approved by Your parents, guardians or custodian. You expressly waive any rights under the applicable laws to cancel or revoke any and all consents You provided according to this Terms of Use when You are deemed legally mature.

    You agree to access or use the Gojek App, Services, Third-Party Content, Offers and Payment Method solely for the purpose as specified in this Terms of Use and not to abuse or use the Gojek App, Services, Third-Party Content, Offers or Payment Method for fraudulent purposes, causing inconvenience to others, requesting fake orders or other actions that may or may be deemed to cause losses in any form toward other people.

    You understand and agree that all risks arising from the use of the Gojek App, Services, Third-Party Content, Offers and Payment Method are entirely Your responsibility and You hereby agree to release Us from any claims regarding damages, interferences or other forms of system disruptions caused by unauthorized access by other parties.

    You expressly release Us, including but not limited to Our officials, directors, commissioners, employees, and agents, from any and all obligations, consequences, material or immaterial losses, claims, fees (including advocate fees) or legal responsibilities that arise or may arise due to Your violation of this Terms of Use, or in connection with the Service Provider, Third-Party Content Provider, Offers Provider or Payment Method Provider’s behaviours.

    Excluded from the foregoing, if there is a direct loss due to Our violation of thIs Terms of Use, then You agree and expressly limit the amount of Your claim as to the total amount actually incurred or paid in connection to the event.

    YOU ACKNOWLEDGE THAT WE ARE A TECHNOLOGY COMPANY, NOT A TRANSPORTATION, LOGISTIC, FINANCIAL AND OTHER COMPANY AND WE DO NOT PROVIDE TRANSPORTATION, LOGISTIC, FINANCIAL AND OTHER SERVICES. ALL TRANSPORTATION, LOGISTIC, FINANCIAL AND OTHER SERVICES ARE PROVIDED BY INDEPENDENT THIRD-PARTIES THAT ARE NOT EMPLOYED BY US.

    BY CONTINUING ACCESS OR USE TO THE GOJEK APP AND/OR SERVICES, YOU HEREBY AGREE TO SUBJECT TO AND COMPLY WITH ALL OF THIS TERMS OF USE, INCLUDING ALL OF ITS AMENDMENTS AND TERMS OF USE OF EACH SERVICE PROVIDER, THIRD-PARTY CONTENT PROVIDER, OFFERS PROVIDER OR PAYMENT METHOD PROVIDER. IMMEDIATELY STOP TO ACCESS OR USE THE GOJEK APP AND/OR SERVICES IF YOU DO NOT AGREE TO ANY PART OF THIS TERMS OF USE.

  16. Force Majeure

    Gojek App may be interrupted by events outside of Our authority or control (“Force Majeure”), including but not limited to natural disasters, electricity disruptions, telecommunications failures, government policies, and other events. You hereby agree to release Us from any demands and responsibilities, if We are not able to facilitate Service, including to fulfill instructions You requested through the Gojek App, either in part or in whole, due to a Force Majeure.

  17. Miscellaneous

    You fully understand and agree that this Terms of Use constitutes an electronic agreement and Your action of pressing the ‘register’ button when signing-up an Account or the ‘log in’ button when logging-in to Your Account is Your active consent to enter into an agreement with Us that this Terms of Use and Privacy Policy are legally valid and binding and shall continue so long as You use the Gojek App or Services.

    You shall not sue nor object the validity of this Terms of Use or the Privacy Policy which are made in the electronic form.

    You shall not transfer Your rights based on this Terms of Use without Our prior written consent. However, We may transfer Our rights based on this Terms of Use to any party at any time without prior approval from or advance notice to You.

    If you do not comply with or violate the provisions of this Terms of Use, and We do not take direct action, it does not mean that We waive Our rights to take necessary actions in the future.

    This Terms of Use survives upon the temporary suspension, permanent suspension, deletion of Gojek App or expiration of this agreement between You and Us.

    Unenforceability of any of the conditions herein will not affect the enforceability of other provisions.

    We create this Terms of Use in Bahasa and English. Any discrepancies will be interpreted according to Bahasa.

    This Terms of Use is governed by the laws of the Republic of Indonesia. Any and all disputes arising from the use of the Gojek App or Services are subject to the exclusive jurisdiction of the South Jakarta District Court.

  18. Contact Us

    You may contact Us by electronic mail to customerservice@go-jek.com or by phone at +6221 5025 - 1110. All your correspondences will be noted, recorded and stored for Our records.

    I have read and understood all of this Terms of Use and its consequences and hereby accept any rights, obligations, and conditions stipulated therein.

GOLIFE APP TERMS OF USE

as of 01 September 2019

Welcome to GoLife App!

  1. General Terms

    PLEASE READ THE ENTIRE TERMS OF USE BEFORE ACCESSING OR USING THE GoLife APP

    This Terms of Use is an agreement between Users (“You, Youror Yourself”) and PT Aplikasi Karya Anak Bangsa (“We, Us,orOur”), a limited liability company duly established and legally operating under the laws of the Republic of Indonesia and domiciled in DKI Jakarta, Indonesia. This Terms of Use governs Your access and use of the app, website (www.gojek.com, www.go-life.co.id and other websites We manage), content and products provided by Us (hereinafter, collectively referred to as “GoLife App”), as well as order, payment, or use of the service available on GoLife App (“Serviceor Services”).

    By agreeing to this Terms of Use, You also agree to additional Terms of Use, including Gojek Terms of Use and Terms of Use of each Service, and changes that are an integral part of this Terms of Use (hereinafter, the Terms of Use, additional terms of Use and its changes are collectively referred to as “Terms of Use”). Notwithstanding the inseparability, the additional Terms of Use supersedes the Terms of Use in case of any discrepancies among them.

  2. Use of GOLIFE App and Services

    The access and use of GoLife App are subject to this Terms of Use.

    You have a full discretion either to use the GoLife App or other apps, whether to use Services available on GoLife App, or to stop using the GoLife App.

    We only facilitate You finding various Services You need by providing GoLife App. All Services are provided directly by independent third parties who agreed to become Our partners (“Service Provider”).

    When ordering a Service, the GoLife App will connect You with the available Service Provider around Your location. Thus, some Services cannot be used if You do not activate the location feature.

    Furthermore, if the Service Provider accepts Your order, We will inform Your order status through GoLife App.

  3. Signing-up and Signing-in Account

    You can access and use the GoLife App and the Services if You already have Gojek account (“Account”). As for the terms for signing-up and signing-in the Account shall refer to the terms that are stipulated under Gojek App Terms of Use

  4. Personal Information

    Collection, storing, processing, use and sharing of Your personal information, such as Your name, electronic mail address, and mobile phone number You provided when opening an Account are subject to the Privacy Policy, which is an integral part of this Terms of Use.

  5. Content, Information and Promotion

    We or other parties cooperate with Us may provide Third-Party Content which You may find on the GoLife App. In any event where the Third-Party Content is provided by other parties cooperate with Us (“Third-Party Content Provider”), We are not liable to any part of the Third-Party Content. Your access to or use of the Third-Party Content is Your conformity to the terms and conditions set forth by Us or the Third-Party Content Provider, including Our or Third-Party Content Provider’s Privacy Policy.

    Third-Party Contentmeans any information, data, or actual news, made, edited, developed, and/or maintained by the Third-Party Content Provider itself or obtained by the Third-Party Content Provider from other third parties, where the Third-Party Content Provider is responsible to procure any permission necessary to display such Content, including but not limited to texts or writings, images, quotes, photographs, illustrations, animations, videos, voice recordings or music, title, and/or descriptions to be exhibited on the GoLife App, including any link to the such.

    We or other parties cooperate with Us may provide offers or promotions (“Offers”) that are exchangeable for goods, Services or other benefits related to the use of GoLife App. In any event where Offers are provided by other parties cooperate with Us (“Offers Providers”), We are not liable to any part of the Offers. Your access to or use of the Offers  is Your conformity to the terms and conditions set forth by Us or the Offers Providers, including Our or Offers Provider’s Privacy Policy.

    All information, Offers contained in GoLife App are intended solely to provide You the best experience when using GoLife App or Services. You shall not abuse Offers received during the use of GoLife App or Services.

    You agree to utilize the Offers in accordance with the terms, conditions, and purpose of the Offers and will not abuse, duplicate, monetize, transfer, use for commercial purposes or take unfair advantage of the Offers in any form of manner whatsoever.

    You understand that Offers are not exchangeable for cash, have a limited validity period and are subject to the conditions that apply to each of the Offers.

  6. Rates and Fees

    GoLife App is free to download. However, We may charge fees for using certain features and/or GO-LIFE App in the future.

    Services available on the GoLife App are subject to rates that You can find on GoLife App before You order the Service. We may adjust or renew rates from time to time based on certain factors, among other location, time, type of Services and applicable laws. We may also charge fees of a certain amount as a payment to use GoLife App.

    You may pay the Services, Third-Party Content or Offers You ordered by cash or electronic payment methods, provided by independent third parties (“Payment Method Provider”), on GoLife App, including electronic money, loan facility, debit or credit card or other payment methods (“Payment Method”) which may vary from time to time based on our sole discretion.

    To enable payment by Payment Method, You have to register officially on the Payment Method Provider You choose and use Your personal payment credentials. If You use other party’s registered credentials, You are fully responsible for all licenses required dan all losses or disputes arise between You and that other party, either caused by Your, Our, Service Provider, Third-Party Content Provider, Offers Provider, or Payment Method Provider’s negligence or omission.

    We reserve the right to refuse or postpone Your payment request using the Payment Method for certain reasons, including but not limited to any indication or We have sufficient reasons to suspect any fraud, deceit, violation against Terms of Use, violation against applicable laws including related to payment using cards, electronic money, payment transaction processes, anti-money laundering, corruption and terrorism financing, or any unusual or suspicious behaviour, including any obligation You have yet to fulfill to Us.

    Further provisions regarding the applicable rates for certain Services, Third-Party Content, Offers and/or Payment Method can be found on the additional Terms of Use of each Service You order and terms and conditions of the Service Provider, Third-Party Content Provider, Offers Provider and/or Payment Method Provider.

  7. GoLife App Software

    We only provide official GoLife App software on official digital markets, such as Google Play Store or Apple App Store, and for use on mobile phones or tablet devices only. Downloading the GoLife App from platforms other than official digital markets and/or to devices other than mobile phones or tablets is a violation of these Terms of Use and of Our intellectual property rights.

  8. Intellectual Property

    GoLife App and Services, including but not limited to names, logos, program codes, designs, trademarks, technologies, databases, business processes and models, are protected by copyright, trademark, patent and other intellectual property rights available under the laws of the Republic of Indonesia which registered either on behalf of Us or Our affiliates. We (and our licensors) have all the rights and interests of the GoLife App and Services, including all intellectual property rights related to all features contained therein and related intellectual property rights.

    Subject to this Terms of Use, We grant You a limited, non-exclusive, irrevocable, non-transferable (without the right to sublicense) license to (i) download, access and use the GoLife App, as is, only on the devices in the form of Your personal mobile phone and/or tablet and solely for the purposes of using the Service, and (ii) access or use content, information and related materials available on the GoLife App solely for personal and not for commercial purposes. All rights and privileges that are not expressly granted herein are reserved by Us or Our licensors.

    Any duplication, distribution, creation of derivative works, sale or offer to sell, display either in part or in full, and use of the GoLife App and/or Services, either digitally or otherwise or on devices other than mobile phones or tablets, including but not limited to the use of additional applications such as modifiers, emulators, etc., which diverge from this Terms of Use, as well as the intended purposes determined by Us, is a violation of Our intellectual property rights.

    You shall not:

    1. delete any copyright, trademark or other ownership notices contained in the GoLife App or Services;
    2. copy, modify, adapt, translate, create derivative works from, distribute, license, sell, transfer, display in public either in part or in full, reverse engineer, transmit, move, broadcast, decompile, or disassemble any part of or in other ways to exploit the GoLife App (including software, features and Services therein);
    3. license, sublicense, sell, resell, remove, transfer, distribute or commercially exploit or make available to other parties the GoLife App and/or software by means of creating internet “link” to the GoLife App or “frame” or “mirror” any software on other servers or wireless or internet-based devices;
    4. launch automated programs or scripts, including, but not limited to, web spiders, web crawlers, web robots, web ants, web, indexers, bots, viruses or worms, or any program that might create multiple server requests per second, create heavy burdens or impede the operation and/or performance of the GoLife App;
    5. use site searching or retrieval applications, other manual or automatic devices for scraping, indexing, surveying, data mining, or in any way multiplying or avoiding the navigation structure or presentation of the GoLife App or its contents;
    6. publish, distribute or reproduce in any way materials that are copyrighted, trademarked or other information We own without prior written consent from Us or the rights owners who license Us the rights; and
    7. use or unofficially access the GoLife App to (a) damage, weaken or jeopardize any aspect of the GoLife App, Services or related systems and networks, and/or (b) create look-alike competing products or services using ideas, features, functions or graphic similar to GoLife App.
  9. Your Responsibility

    You are fully responsible for the decisions that You made to use GoLife App, Services, Third-Party Content, Offers, or Payment Method. You shall treat the Service Provider, Third-Party Content Provider, Offers Provider, and Payment Method Provider respectfully and shall not engage in unauthorized, threatening or harassing behaviors when using Services, Third-Party Content, Offers, or Payment Method.

    You are fully responsible for any loss and/or claim arising from the use of the GoLife App, Services, Third-Party Content, Offers, or Payment Method using Your Account, either by You or other parties who use Your account, in a manner that is contrary to this Terms and Use, Privacy Policy, including the terms and conditions and privacy policy set forth by the Service Provider, Third-Party Content Provider, Offers Provider and Payment Method Provider, or applicable laws and regulations, including but not limited to the purposes of anti-money laundering, anti-terrorism financing, criminal activities, fraud in any form (including but not limited to phishing and/or social engineering activities), violations of intellectual property rights, and/or other activities that are harmful to the public and/or any other parties or are considered damaging to Our reputation.

  10. Limitation of Our Responsibility

    We provide GO-LIFE App as is and We do not represent or warrant that the reliability, timeliness, quality, suitability, availability, accuracy, completeness, or security of the GoLife App will fulfil Your needs and suffice Your expectations, including but not limited to Services, Third-Party Content, Offers and Payment Method which are fully under the Service Provider, Third-Party Content Provider, Offers Provider and Payment Method Provider’s responsibilities. We shall not responsible for any loss or damage caused by any failure or mistake of the Service Provider, Third-Party Content Provider, Offers Provider, or Payment Method Provider, or Your failure or mistake in complying to Our, Service Provider, Third-Party Content Provider, Offers Provider, or Payment Method Provider’s Terms of Use

    GoLife App may experience limitations, delays, and other issues contained in the use of internet and electronic communications, including Your, Service Provider, Third-Party Content Provider, Offers Provider or Payment Service Provider’s device is broken, not connected to the internet, out of range, turned off or not functioning. We are not responsible for any delay, failure of delivery, damage, or loss arises from such problems.

    We do not have any responsibility to oversee Your access or use of the GoLife App. However, We still supervise to ensure smooth uses of the GoLife App and to ascertain compliances with this Terms of Use, applicable laws and regulations, court orders, and/or administrative institutions or other government bodies requirements.

    We do not have any responsibility, including to take further actions or legal actions deemed necessary by You, Service Provider, Third-Party Content Provider, Offers Provider, or Payment Method Provider, for any problem or dispute arises between You and the Service Provider, Third-Party Content Provider, Offers Provider, or Payment Method Provider. We will, however, facilitate any problems or disputes arise between You and the Service Provider, Third-Party Content Provider, Offers Provider, or Payment Method Provider with reasonably necessary actions. When We facilitate a resolution of problems or disputes between You and the Service Provider, Third-Party Content Provider, Offers Provider or Payment Method Provider, We do not act as a mediator and such an action does not cause any further responsibility to Us.

  11. Troubleshooting

    If You experience a system failure, know, or suspect that Your account has been hacked, used, or misused by other parties, or if Your personal mobile phone or tablet is lost, stolen, hacked, or exposed to a virus, immediately report to Us so We may conduct necessary actions promptly to avoid use, misuse, or loss arises or may arise further.

    If You experience troubles or problems related to Services, Third-Party Content, Offers, or payment by Payment Method, or Service Provider, Third-Party Content Provider, Offers Provider, or Payment Method Provider’s behaviours, You may submit Your complaint through the feature that We provide, including rating and comment, or by contacting Us.

    To submit complaints, questions, objections, etc. (“Report”), You need to provide sufficient information, including but not limited to, facts summary, evidence You may have, order number and personal information, such as electronic mail address and registered mobile number.

    In response to the report You submit, We will first verify the information You provide and Your personal information stored in Our system. If necessary, We may ask You directly to provide information needed for verification purposes.

    We may refuse to respond to Your Report if the information You provided does not match the personal information stored in Our system or if the Report submitted in relation to, toward, on behalf of or by other party that is different than the Account holder officially registered on our system. We may also stop acting upon Your Report if We, at Our sole discretion, consider that Your Report is not supported by sufficient and clear facts or has been resolved. We may also forward Your Report to the Service Provider, Third-Party Content Provider, Offers Provider, or Payment Method Provider to be resolved directly by You and the Service Provider, Third-Party Content Provider, Offers Provider, or Payment Method Provider.

    For a particular Report related to the Service, We may, at Our sole discretion, facilitate a forum between You and the Service Provider for the purpose of reaching an amicable settlement. In this case, if You still deem necessary to take further actions, including any legal action, You may do so on Your sole responsibility.

    For a particular Report related to the Payment Method, We may refund You by mechanisms determined by Us or together with the Payment Method Provider, at our sole discretion. We will not refund another party that differs with the registered credentials on Account or Payment Method Provider, including if You use other party’s credentials to pay using the Payment Method.

  12. Temporary Suspension and Permanent Suspension of Account

    You may delete the GoLife App from Your mobile phone and/or tablet at any time. We do not have any obligation to You for any matter arises from the time of removal of the GoLife App, temporary suspension and permanent suspension of Your Account. However, You are still responsible for fulfilling Your obligations that have arisen, including but not limited to, any obligations that may arise as a result of disputes, claims, or other existing legal actions, before the date of the removal of the GoLife App, temporary suspension or permanent suspension of Your Account.

    Your account may be temporarily suspended or permanently suspended because of, including but not limited to, the following:

    1. Your Report that Your Account is used or allegedly used or misused by someone else;
    2. Your Report that Your personal cell phone or tablet is lost, stolen, or hacked;

    3. We know or have sufficient reasons to suspect that Your Account has been transferred or used by someone else;
    4. We know or with sufficient reasons suspect that things have happened that in Our view have or may harm Us, You, the Service Provider or other parties;
    5. Our system detects unusual actions from Your Account or obligations under this Terms of Use and/or Privacy Policy that are not fulfilled by You;
    6. You have passed away, been placed under guardianship or custody or experienced other incapacity that caused You to become legally incapable based on applicable laws and regulations;
    7. Use of GoLife App or Service by You or another party (who uses Your account) in a manner that is in contrary to this Terms of Use, Privacy Policy, or applicable laws and regulations; and/or
    8. Account suspension orders, whether temporary or permanent, issued by government or monetary institutions are related or based on court orders issued in accordance with applicable laws and regulations.

    If Your Account is suspended and You have a clear evidence that Your account should not be suspended, You may Report the evidence to Us. After further examining Your Report, We will, at Our sole discretion, determine to end or continue suspending Your Account. Suspension will not be continued unreasonably if We decide that any matters that caused the suspension have been resolved.

  13. Actions We Consider Necessary

    If We know or have sufficient reasons to suspect that You have committed immoral acts, violations, crimes, or other actions that is in contrary with this Terms of Use and/or applicable law, whether or not referred to in this Terms of Use, then We have the right to and may suspend Your Account, either temporarily or permanently, or stop Your access to GoLife App, including Services, Third-Party Content, Offers, and/or Payment Method contained therein, investigate, claim compensation, report to authorized parties, and/or conduct other actions that We consider necessary, including criminal and civil law proceedings.

    We will conduct investigations and/or facilitate the concerned Service Provider in reporting to the authorized party if We receive Reports of any violations You committed against this Terms of Use or violations to the applicable laws and regulations, with respect to:

    1. Verbal harassment or violence, including but not limited to, physical, gender, ethnicity, religion and race You conducted toward the Service Provider;
    2. Physical harassment or violence You conduct toward the Service Provider; and/or
    3. Sexual harassment or violence, either verbally or physically, You conduct toward the Service Provider.

    This provision applies vice-versa when You experience the same violences mentioned above by the Service Provider.

  14. Your Statements

    You represent and warrant that You are at least 18 (eighteen) years old or are married and are not under guardianship or custody and that You are legally capable and have the right to bind Yourself to this Terms of Use. If You do not meet those conditions but still access or use the GoLife App, Services, Third-Party Content, Offers, or Payment Method, You represent and warrant that Your act of signing up, accessing, or conducting other activities within the GoLife App have been approved by Your parents, guardians, or custodian. You expressly waive any rights under the applicable laws to cancel or revoke any and all consents You provided according to this Terms of Use when You are deemed legally mature.

    You agree to access or use the GoLife App, Services, Third-Party Contents, Offers and Payment Methods solely for the purpose as specified in this Terms of Use and not to abuse or use the GoLife App, Services, Third-Party Contents, Offers, or Payment Methods for fraudulent purposes, causing inconvenience to others, requesting fake orders, or other actions that may or may be deemed to cause losses in any form toward other people.

    You understand and agree that all risks arising from the use of the GoLife App, Services, Third-Party Contents, Offers and Payment Methods are entirely Your responsibility and You hereby agree to release Us from any claims regarding damages, interferences, or other forms of system disruptions caused by unauthorized access by other parties.

    You expressly release Us, including but not limited to Our officials, directors, commissioners, employees, and agents, from any and all obligations, consequences, material or immaterial losses, claims, fees (including advocate fees), or legal responsibilities that arise or may arise due to Your violation of this Terms of Use or in connection with the Service Provider’s, Third-Party Content Provider’s, Offers Provider’s or Payment Method Provider’s behaviors.

    Excluded from the foregoing, if there is a direct loss due to Our violation of this Terms of Use, then You agree and expressly limit the amount of Your claim as to the total amount actually incurred or paid in connection to the event.

    YOU ACKNOWLEDGE THAT WE ARE A TECHNOLOGY COMPANY, NOT A COMPANY ENGAGE IN HEALTH, CLEANING, BEAUTY, MAINTENANCE AND/OR OTHER DAILY NEEDS SERVICES AND WE HEREBY REPRESENT THAT WE DO NOT PROVIDE SUCH SERVICES. ALL SERVICES IN HEALTH, CLEANING, BEAUTY, MAINTENANCE, AND/OR OTHER DAILY NEEDS ARE PROVIDED BY INDEPENDENT THIRD PARTIES THAT ARE NOT EMPLOYED BY US.

    BY CONTINUING ACCESS OR USE TO THE GOLIFE APP AND/OR SERVICES, YOU HEREBY AGREE TO SUBJECT TO AND COMPLY WITH ALL OF THIS TERMS OF USE, INCLUDING ALL OF ITS AMENDEMENTS AND TERMS OF USE OF EACH SERVICE PROVIDERS OR PAYMENT METHOD PROVIDER. IMMEDIATELY STOP TO ACCESS OR USE THE GOLIFE APP AND/OR SERVICES IF YOU DO NOT AGREE TO ANY PART OF THIS TERMS OF USE.

  15. Force Majeure

    GoLife App may be interrupted by events outside of Our authority or control (“Force Majeure”), including but not limited to natural disasters, electricity disruptions, telecommunications failures, government policies, and other events. You hereby agree to release Us from any demands and responsibilities, if We are not able to facilitate Service, including to fulfill instructions You requested through the GoLife App, either in part or in whole, due to a Force Majeure.

  16. Miscellaneous

    You fully understand and agree that this Terms of Use constitutes an electronic agreement and Your action of pressing the ‘register’ button when signing-up an Account or the ‘log in’ button when logging-in to Your Account is Your active consent to enter into an agreement with Us that this Terms of Use and Privacy Policy are legally valid and binding and shall continue so long as You use the GoLife App or Services.

    You shall not sue nor object the validity of this Terms of Use or the Privacy Policy which are made in the electronic form.

    You shall not transfer Your rights based on this Terms of Use without Our prior written consent. However, We may transfer Our rights based on this Terms of Use to any party at any time without prior approval from or advance notice to You.

    If you do not comply with or violate the provisions of this Terms of Use, and We do not take direct action, it does not mean that We waive Our rights to take necessary actions in the future.

    This Terms of Use survives upon the temporary suspension, permanent suspension, deletion of GoLife App or expiration of this agreement between You and Us.

    Unenforceability of any of the conditions herein will not affect the enforceability of other provisions.

    We create this Terms of Use in Bahasa and English. Any discrepancies will be interpreted according to Bahasa.

    This Terms of Use is governed by the laws of the Republic of Indonesia. Any and all disputes arising from the use of the GoLife App or Services are subject to the exclusive jurisdiction of the South Jakarta District Court.

Contact Us

You may contact Us by electronic mail to csgo-life@go-jek.com or by phone at +6221 5025 - 2220. All correspondence will be noted, recorded and stored for Our records.

GONEWS TERMS OF USE

as of 01 September 2019

We thank you for Your trust in GoNews Services in the Gojek App. Please take Your time to read the whole Terms of Use of GoNews ("GoNews Terms of Use").

This GoNews Terms of Use are an integral part of Gojek Terms of Use. If you use GoNews Service on the Gojek App, You will be deemed to have read and agreed to the GoNews Terms of Use. Therefore, if you do not approve any part of the GoNews Terms of Use, please discontinue the use of GoNews Service.

  1. GENERAL TERMS

    Unless specifically defined below and in other parts of this GoNews Terms of Use, capital letters used in this GoNews Terms of Use must be interpreted in accordance with the terms in the Gojek Terms of Use.

    GoNews is a is a Content providing service by Content Provider to be displayed in the Gojek Application.

  2. TERMS OFSERVICE
    1. We only facilitate the provision of Content provided by the Content Provider; therefore we cannot guarantee the Content contains true, accurate, balanced and reliable data and/or information.
    2. Content Providers are third parties who are approved to be Our Content Provider with partnership or other scheme.
    3. Content provided by the Service Provider does not represent our opinions and/or partiality towards the Content.

  3. USER’S REPRESENTATIONS AND WARRANTIES
    1. The User’s representations and warranties provided in this Article are additional to the representations and warranties provided by the User as set out in the Gojek Terms of Use. Nothing in this Article shall reduce or limit the applicability of the representations and warranties provided by the User in the Gojek Terms of Use.
    2. You agree to hold harmless and indemnify us for any claims filed and losses that is incurred by Us in any form, whether directly or indirectly, related or in connection with violations of representations, warranties or provisions in this GoNews Terms of Use or non-exercise of any obligation in this GoNews Terms of Use by You.
    3. We and/or the related Content Provider have the right to reject your GoNews Service request if we have reasonable reasons to suspect that you have, or by accepting Your request, You will violate the GoNews Terms of Use, Gojek Terms of Use and/or applicable laws and regulations.

GOGAMES TERMS OF USE

We thank you for your trust in GoGames Services. Please take Your time to read the whole Terms of Use of GoGames ("GoGames Terms of Use").

This GoGames Terms of Use is an integral part of the Gojek Terms of Use. If you use GoGames Service on the Gojek App, You will be deemed to have read and agreed to the GoGames Terms of Use. Therefore, if you do not approve any part of the GoGames Terms of Use, please do not continue using GoGames Service.

 

  1. GENERAL TERMS

    Unless specifically defined below and in other parts of this GoGames Terms of Use, the capital letters used in this GoGames Terms of Use must be interpreted in accordance with the terms in the Gojek Terms of Use.

    GoGamesmeans Digital Content payment channel feature and Digital Content placement channel by Digital Content Providers in the Gojek App.

    Digital Content means any digital content which may be in the form of online games, features in online games, articles and/or videos related to online games.

    Digital Content Provider means any third party who publishes and/or provides Digital Content who engages directly or through aggregators or integrators with Us with regards to Digital Content payment acceptance and/or Digital Content placement through the GoGames feature.

  2.  

  3. TERMS OF SERVICE

    1. User may use GoGames Service to pay for Digital Content and/or access Digital Content published and/or provided by Digital Content Provider. Payment service for Digital Content is available if the User has sufficient balance in his/her GoPay account or other source of fund, including but not limited to credit card, debit card and/or other electronic money, as determined by Us from time to time.
    2. The use of GoGames for the payment of Digital Content may be subject to the specific terms and conditions that apply to each payment of such Digital Content as determined from time to time by Us and/or Digital Content Provider.
    3. The use of GoPay as a payment method in the GoGames feature is subject to the GoPay Terms of Use.
    4. The use of other source of fund, including but not limited to credit card, debit card and/or other electronic money, as payment method in the GoGames feature is subject to the terms and conditions of such relevant source of fund, any fault and/or loss arising out of the use of other source of fund as payment method in the GoGames feature shall not be Our liability.
    5. All forms of failure for payment through the GoGames features which arise out of any fault from any third party, including but not limited to Digital Content Provider, payment methods provider and/or integrator system, shall not be Our fault.
    6. The successful transaction history of GoGames will be displayed in the application maximum for a period of 1 (one) year months after the transaction or other period of time that We specify.
    7. You understand that We only facilitate the provision of Digital Content, no guarantee is made from Us relating to the quality and/or material of Digital Content, including the suitability, validity and accuracy of Digital Content provided by Digital Content Provider.
    8. Your access or use of the Digital Content is a form of your consent to comply with the terms and conditions set by Us or Digital Content Provider.
    9. User complaints regarding GoGames Service can be submitted via Gojek Call Center at 021-50849000 or by sending an email to customerservice@gojek.com within a period of no later than 1 (one) year after the transaction.
  4.  

  5. USER’S REPRESENTATIONS AND WARRANTIES

    1. The User’s representations and warranties provided in this Article are additional to the representations and warranties provided by the User as set out in the Gojek Terms of Use. Nothing in this Article shall reduce or limit the applicability of the representations and warranties provided by the User in the Gojek Terms of Use.
    2. You agree to hold harmless and indemnify us for any claims filed and losses that is incurred by Us, Digital Content Provider or any other third party in any form, whether directly or indirectly, related or in connection with violations of representations, warranties or provisions in this GoGames Terms of Use or non-exercise of any obligation in this GoGames Terms of Use by You.

GORIDE TERMS OF USE

as of 01 September 2019

We thank you for Your trust in GoRide Service in the Gojek App. Please take Your time to read the whole Terms of Use of GoRide ("GoRide Terms of Use").

This GoRide Terms of Use is an integral part of Gojek Terms of Use. If You use the GoRide Service on the Gojek App, You will be deemed to have read and agreed to the GoRide Terms of Use. Therefore, if You do not agree to part or all of the conditions of the GoRide Terms of Use, please discontinue the use of GoRide Service.

  1. GENERAL TERMS

    Unless specifically defined below and in other parts of the GoRide Terms of Use, capital letters used in the GoRide Terms of Use must be interpreted in accordance with the terms in the Gojek Terms of Use.

    GORIDE is a transportation service provided by a Driver Partner by using a motorized two-wheeled vehicle (motorbike) to take passengers from the pickup location to the User-specified destination.

    Driver Partner is a third party-independent Service Provider that agrees to become Our partner, cooperate with Us with a partnership scheme, and is not Our employees, agents or representatives.

  2.  

  3. TERMS OF SERVICE
    1. You must provide complete and accurate information regarding the complete pick-up address and destination specified by the User who will use GoRide Service.
    2. Passengers are prohibited from carrying items that are prohibited or that are not in accordance with the applicable laws and regulations, including but not limited to illegal or dangerous items such as narcotics, illegal drugs or hazardous materials and items that weigh more than the dimensions or capacity two-wheeled vehicles driven by Driver Partner.
    3. GoRide service is not a service for sending goods or instant couriers. If You intend to use the service for the purpose of sending goods or instant courier, You can use GoSend or GoBox Service.
    4. If the Driver Partner drives the vehicle in a way that endangers others, You can notify Us through the channel as stipulated in the Gojek Terms of Use.
    5. Passengers are responsible for their own safety. Therefore, passengers must wear helmets while traveling using GoRide Service. You understand that You are required to maintain the number of passengers in accordance with the carrying capacity of two-wheeled vehicles driven by Driver Partner. The Driver Partner has the right to reject or cancel Your GoRide Service order if the Driver Partner knows that the number of passengers will exceed the carrying capacity of two-wheeled vehicles.
    6. Fees of the GoRide Service’s performance (“User Fee”) will be offered and displayed on the Gojek App before You use GoRide Service. You understand and acknowledge that We can change the offer and/or updates the User Fee offered to You from time to time based on factors, including location, time, applicable laws and regulations. If there are other costs incurred during the provision of GoRide Service for You, including but not limited to toll fees and parking fees, then You are fully responsible for these costs and the Driver Partner has the right to request reimbursement of these other costs of Yours.
    7. Payment of other fees as referred to in number 2(g) can be made in cash or paid through other payment features available in the Gojek App.
  4.  

  5. LEFT GOODS
    1. Goods left behind on the Driver Partner's vehicle are not Our responsibility. We do not provide safekeeping services in any form from passengers.
    2. If the Driver Partner hands over the goods left behind to Us, the User can retrieve items that are left behind within 30 (thirty) business days from the date of the transaction between the User and the Driver Partner in Our nearest office ("Period of Goods Retrieval"). If the item left behind is not retrieved during the Period of Goods Retrieval, then the passing of the Period of Goods Retrieval is Your express statement that the goods has been transferred and handed over to Us and therefore We have the right to, without Your prior consent, take actions that We deem appropriate for the goods (including but not limited to donating, selling, destroying or disposing of the goods).
    3. In the event that the goods left behind is not Your property, if after the expiration of the Period of Goods Retrieval we understand that the item goods behind will not be taken, You are deemed to have wanted the ownership of the goods left behind to Us as provided for in this Article. The transfer of goods is Your responsibility and the relationship between You and the owner of the goods left behind.
  6.  

  7. USER’S REPRESENTATION AND WARRANTY
    1. The representations and warranties of the User as stipulated in this Article 4 are in addition to the representations and warranties provided for the User as contained in the Gojek Terms of Use. There are no provisions in this Article 4 that reduce or limit the applicability of the representations and warranties provided by the User in the Gojek Terms of Use.
    2. You represent and warrant that You know and understand the risk of driving when providing GoRide Services, including but not limited to the possibility of an accident involving passengers and/or Driver Partner.
    3. In the event that loss or problems occurred when You experience during the provision of GoRide Service, including due to an accident caused by the Driver Partner's negligence or traffic violation, We may, with Our best efforts, help bring You together with the relevant Service Provider in seeking solutions for the problem. We do not have any liability for any problems or disputes that arise between You and the Driver Partner, including taking legal action deemed necessary by You or the Driver Partner.
    4. Without prejudice to the provisions of Article 4(d) above, We care about passenger safety and, at Our sole discretion, We are cooperating with the third party insurance provider to provide insurance coverage to all passengers using GoRide Service. For more information on the insurance provided by the third party insurance provider, You can access it through https://www.gojek.com/blog/asuransi/.

      For the avoidance of doubt, We don’t act as an agent or representative of a third-party insurance service provider and not a party to the insurance agreement between You and the third party insurance provider.

    5. The Driver Partner has the right to refuse Your GoRide Service request if the Driver Partner has reasonable reasons to suspect that You have, or by accepting Your request, you will violate the GoRide Terms of Use, the Gojek Terms of Use or applicable laws and regulations.

How to Contact Us
You can contact us by e-mail to the following address: customerservice@gojek.com or by telephone to number (021) 5025-1110. All Your correspondence will be recorded and stored for Our records.

GOCAR TERMS OF USE

as of 01 September 2019

We thank you for Your trust in GoCar Service in the Gojek App. Please take Your time to read the whole Terms of Use of GoCar ("GoCar Terms of Use").

This GoCar Terms of Use is an integral part of Gojek Terms of Use. If You use the GoCar Service on the Gojek App, You will be deemed to have read and agreed to the GoCar Terms of Use. Therefore, if You do not agree to part or all of the conditions of the GoCar Terms of Use, please discontinue the use of GoCar Service.

  1. GENERAL TERMS

    Unless specifically defined below and in other parts of the GoCar Terms of Use, capital letters used in the GoCar Terms of Use must be interpreted in accordance with the terms in the Gojek Terms of Use.

    GoCar is a transportation service provided by a Service Provider by using a motorized four-wheeled vehicle (motorbike) to take passengers from the pickup location to the User-specified destination.

    Driver Partner is a third party-independent Service Provider that agrees to become Our partner, cooperate with Us with a partnership scheme, and is not Our employees, agents or representatives.

  2. TERMS OF SERVICE
    1. You must provide complete and accurate information regarding the complete pick-up address and destination specified by the User who will use GoCar Services.
    2. Passengers are prohibited from carrying items that are prohibited or that are not in accordance with the applicable laws and regulations, including but not limited to illegal or dangerous items such as narcotics, illegal drugs or hazardous materials and items that weigh more than the dimensions or capacity four-wheeled vehicles driven by Driver Partner.
    3. GoCar service is not a service for sending goods or instant couriers. If You intend to use the service for the purpose of sending goods or instant courier, You can use GoSend or GoBox Service.
    4. If the Driver Partner drives the vehicle in a way that endangers others, You can notify Us through the channel as stipulated in the Gojek Terms of Use.
    5. Passengers are responsible for their own safety. Therefore, passengers must wear a seatbelt while traveling using GoCar Services. You understand that You are required to maintain the number of passengers in accordance with the carrying capacity of four-wheeled vehicles driven by Driver Partner. The Driver Partner has the right to reject or cancel Your GoCar Service order if the Driver Partner knows that the number of passengers will exceed the carrying capacity of four-wheeled vehicles.
    6. Fees of the GoCar Service’s performance (“User Fee”) will be offered and displayed on the Gojek App before You use GoCar Services. You understand and acknowledge that We can change the offer and/or updates the User Fee offered to You from time to time based on factors, including location, time, applicable laws and regulations. If there are other costs incurred during the provision of GoCar Services for You, including but not limited to toll fees and parking fees, then You are fully responsible for these costs and the Driver Partner has the right to request reimbursement of these other costs of Yours.
    7. Payment of other fees as referred to in number 2(f) can be made in cash or paid through other payment features available in the Gojek App.
  3. LEFT GOODS
    1. Goods left behind on the Driver Partner's vehicle are not our responsibility. We do not provide safekeeping services in any form from passengers.
    2. If the Driver Partner hands over the goods left behind to Us, the User can retrieve goods that are left behind within 30 (thirty) working days from the date of the transaction between the User and the Driver Partner in our nearest office ("Period of Goods Retrieval"). If the goods left behind is not retrieved during the Period of Goods Retrieval, then the passing of the Period of Goods Retrieval is Your express statement that the item has been transferred and handed over to Us and therefore We have the right to, without Your prior consent, take actions that we deem appropriate for the goods (including but not limited to donating, selling, destroying or disposing of the Goods).
    3. In the event that the item left behind is not Your property, if after the expiration of the Period of Goods Retrieval We understand that the item left behind will not be taken, You are deemed to have wanted the ownership of the goods left behind to us as provided for in this Article. The occurrence of the transfer of goods is Your responsibility and the relationship between You and the owner of the goods left behind.
  4. USER’S REPRESENTATION AND WARRANTY
    1. The statements and guarantees of the User stipulated in Article 4 are in addition to the statements and guarantees provided by the User as contained in the Terms of Use. There are no provisions in Article 4 that reduce or limit the applicability of the statements and guarantees provided by the User in the Gojek Terms of Use.
    2. You represent and warrant that You know and understand the risk of driving when providing GoCar Services, including but not limited to the possibility of an accident involving passengers and/or Driver Partner.
    3. In the event of any loss or problems that You experience during the provision of GoCar Service, including due to an accident caused by the Driver Partner's negligence or traffic violation, We may, with Our best efforts, help bring You together with the relevant Driver Partner in seeking solutions for the problem. We do not have any liability for any problems or disputes that arise between You and the Driver Partner, including taking legal action deemed necessary by You or the Service Provider.
    4. Without prejudice to the provisions of Article 4(c) above, We care about passenger safety and, at Our sole discretion, We may provide accident compensation to all passengers using GoCar Services. Passengers will receive a replacement with the following details:
      1. If the passenger suffers from an accident that does not cause permanent disability or death, We will provide compensation for medical expenses and/or hospitalization costs in hospitals with a value of up to IDR 5,000,000 (five million Rupiah); or
      2. If the passenger suffers from an accident that causes permanent disability or death, We will provide compensation for medical expenses and/or hospitalization costs in hospitals with a value of up to IDR 10,000,000 (ten million Rupiah).

        We may cooperate with the third party insurance provider to provide insurance coverage to all passengers using GoCar Service in accordance with the prevailing laws and regulations.

    5. The Driver Partner has the right to refuse Your GoCar Service request if the Driver Partner has reasonable reasons to suspect that You have, or by accepting Your request, You will violate the Terms of Use of this GoCar, the Gojek Terms of Use or applicable laws and regulations.


How to Contact Us

You can contact us by e-mail to the following address:customerservice@gojek.com or by telephone to number (021) 5025-1110. All Your correspondence will be recorded and stored for Our records.

GOSEND TERMS OF USE

as of 01 September 2019

We thank you for Your trust in GoSend Service in the Gojek App. Please take Your time to read the whole Terms of Use of GoSend ("GoSend Terms of Use").

This GoSend Terms of Use is an integral part of Gojek Terms of Use. If You use the GoSend Service on the Gojek App, You will be deemed to have read and agreed to the GoSend Terms of Use. Therefore, if You do not agree to part or all of the conditions of the GoSend Terms of Use, please discontinue the use of GoSend Service.

  1. GENERAL TERMS

    Unless specifically defined below and in other parts of the GoSend Terms of Use, capital letters used in the GoSend Terms of Use must be interpreted in accordance with the terms in the Gojek Terms of Use.

    Goods are goods that will be sent by the sender to the recipient using the services of a Driver Partner through GoSend.

    GOSEND is a Goods delivery service organized by PT Paket Anak Bangsa as one of Our affiliates, provided by Driver Partner by using two-wheeled motorized vehicles to deliver Goods from the pickup location of the sender of Goods to the recipient's User-specified destination location.

    Driver Partner is a third party-independent Service Provider that agrees to become Our partner and Our affiliates, namely PT Paket Anak Bangsa, that cooperate with Us with a partnership scheme, and is not Our employees, agents or representatives.

  2.  

  3. TERMS OF SERVICE
    1. You are required to provide complete and accurate information regarding the complete address of the pickup of the Goods, the destination of the recipient of the Goods and the type of Goods to be delivered by writing the details of the item (e.g., item name, item weight and type of goods) in the Goods description field provided. You can choose to fill in additional information regarding the sender's telephone number, the recipient's telephone number and/or special instructions on the delivery of Goods.
    2. Should you deem necessary, subject to your own assessment in accordance with the details of the Goods, you can do packaging on the Goods so that the Goods sent by the Driver Partner are not damaged during the trip.
    3. If the Goods to be delivered have been packed, the Driver Partner can be permitted by You witnessed by You to open and show the inside of the packaging to ensure that the contents are in accordance with the description of the Goods and do not violate the GoSend Terms of Use.
    4. Fees of the GoSend Service’s performance (“User Fee”) will be displayed on the Gojek App before you use GoSend Services. You understand and acknowledge that We can change the offer and/or updates the User Fee offered from time to time based on certain factors, including location, time, applicable laws and regulations. If there are other costs incurred during the provision of GoSend for You, including but not limited to toll fees and parking fees, then You are fully responsible for these costs and the Driver Partner has the right to request reimbursement of these other costs of Yours.
    5. Payment of other fees as referred to in number 2(d) can be made in cash or paid through other payment features available in the Gojek App.
  4.  

  5. DAMAGED, DEFECTIVE, LOST GOODS AND PROVISIONS ABOUT INDEMNITY FOR GOSEND SERVICES
    1. If the sender's property is damaged, defective or lost during the implementation of GoSend Services, You can file a complaint to the Gojek Call Center or send an email as explained in the Gojek App Terms of Use in “How to Contact Us” section.
    2. For the purpose of filing a complaint, with regard to the damaged or defective Goods, the recipient is obliged to store and/or send color photos that can show the damaged or defective Goods.
    3. We may provide a compensation to You an amount equivalent to the fair market price of the Goods up to a maximum of IDR 10,000,000 (ten million rupiah) for every 1 (one) time using GoSend Services if the Goods is damaged, defective and/or lost, as long as you write down the information Goods details as described in Article 2(a) above and subject to the provisions in Article 4 below. The compensation amount will be based on the receipt of the purchase of Goods and/or will refer to the fair price of the damaged, defective and/or lost Goods.
    4. In the event that the User does not write down the details of the Goods as stipulated in Article 2(a) above and the Goods are subsequently damaged, lost and/or there is a defect in the Goods in the implementation of GoSend Services, then You can only claim for a compensation for an amount equivalent to the fair market price of the Goods to Us with the maximum amount as follows:

      Jenis Barang

      Nominal Pergantian

      Gadget

      Rp 5.000.000,-

      Pakaian

      Rp 300.000,-

      Elektronik

      Rp 2.000.000,-

      Makanan & Minuman

      Rp 300.000,-

      Aksesoris

      Rp 1.000.000,-

      Lainnya

      Rp 200.000,-

    5. You cannot claim for a compensation to Us if You submit the claim more than 3 (three) calendar days after the date the GoSend Service is performed. You also cannot make a claim to us if the Goods You send through GoSend Services are Goods categorized as the type of Goods as stipulated in Article 4 of this GoSend Terms of Use.
    6. We do not provide insurance for Goods that You ship using GoSend Services and We do not cooperate with third-party insurance providers to provide insurance for Your goods that are damaged, defective or lost within the course of your use of the GoSend Services. If You want to insure Your Goods, please contact a third-party insurance service provider according to Your needs.
  6.  

  7. TYPES OF GOODS THAT CANNOT BE SENT USING GOSEND SERVICES

    When a User uses GoSend Services, the User is obliged to ensure that the Goods delivered are Goods that are not categorized as the Goods that cannot be delivered using GoSend Services, including:

    1. Restricted Goods, including but not limited to:
      • Money (cash, coins, foreign currency);
      • Narcotics, marijuana, morphine, and other products that cause addiction;
      • Pornography in any form;
      • Delivery that requires a longer duration than the required transit time;
      • Living animals and plants;
      • Easily damaged groceries and beverages that require refrigeration or a controlled environment;
      • Explosives, firearms, weapons, and parts thereof;
      • Gambling device and lottery ticket;
      • Government-controlled goods;
      • Goods resulting from crime, for example stolen goods and so on; and/or
      • Other goods which are prohibited by applicable laws and regulations;
    2. Extraordinary Goods, including but not limited to:
      • Artworks, including works made or done using creative skills, sense or talents for sale, exhibited or collected, including, but not limited to items (and parts thereof) such as paintings, drawings, vases, rugs;
      • Films, photographic images, including negative photography, chromes photography, photography slides;
      • Commodities that are naturally very vulnerable to damage, or highly variable market values, or difficult to ascertain;
      • Antiques, commodities that show the style or fashion of a past era whose history, age or scarcity contributes to its value. These items include but are not limited to, furniture, tableware, glasses, and collectibles such as coins, stamps;
      • Glassware in the form of jewelry, including costume jewelry, watches and parts thereof, gemstones or stones (noble or semiprecious) industrial diamonds and jewelry made of precious metal;
      • Animal hair, including but not limited to fur clothing, clothing with trimming and furry skin;
      • Precious Metals, including but not limited to gold and silver bars or powder, deposits or platinum (except as an integral part of electronic machinery);
      • Stamps, excise on liquor, stamp duty; and/or
      • Gold Coins (must be packaged with coin headers or Safe-T Mailers and must be kept from touching one another or wrapped in layered material).
    3. Valuable Documents, including but not limited to:
      • Land Ownership Certificate and/or Right of Land Ownership Certificate (SHM) and Building Exploitation Permit (HGB);
      • Proof of Motor Vehicle Ownership (BPKB) Graduation Certificate, Passport; and/or
      • Other Bank Deposit Bond Certificates defined by us as Valuable Documents.
    4. Goods that exceed the vehicle's carrying capacity.
    5. Goods that have a value more than of IDR10,000,000 (ten million Rupiah)
  8.  

  9. UNDELIVERED GOODS
    1. Goods that cannot be delivered because the recipient of the Goods cannot be found at the recipient’s address is not Our responsibility. We do not provide safekeeping services in any form from You or the sender of the Goods.
    2. If the Driver Partner hands over the undelivered Goods as stipulated in Article 5(a) to Us, the User can retrieve the undelivered Goods within 30 (thirty) calendar days from the date of the transaction between the User and the Driver Partner in our nearest office ("Period of Goods Retrieval"). If the undelivered Goods is not retrieved during the Period of Goods Retrieval, then the expiration of the Period of Goods Retrieval is your express statement that the Goods has been transferred and handed over to Us and therefore We have the right to, without Your prior consent, take actions that we deem appropriate for the Goods (including but not limited to donating, selling, destroying or disposing of the Goods).
    3. In the event that the undelivered Goods as provided in Article 5(a) are not Your property and We understand that the undelivered Goods have not been taken by You or your representative after the Period of Goods Retrieval has expired, You are deemed intentionally grant Your consent to transfer the ownership of the Goods to Us as set forth in this Article. The event of the transfer of Goods is Your responsibility. You acknowledge that You will hold Us harmless from any issue occured between You and the owner of the undelivered Goods.
  10.  

  11. USER’S REPRESENTATION AND WARRANTY
    1. The representations and warranties of the User as stipulated in Article 6 are in addition to the representations and warranties provided for the User as contained in the Gojek Terms of Use. There are no provisions in this Article 6 that reduce or limit the applicability of the representations and warranties provided for the User in the Gojek Terms of Use.
    2. You represent and warrant that You know and understand the risks of sending Goods using GoSend Services and: a. if You are the sender of Goods, You are the person authorized to deliver Goods and b. if You are the recipient of the Goods, you are the person authorized to receive the Goods.
    3. In the event that loss or problems occurred when You experience during the provision of GoSend Service, including due to an accident caused by the Driver Partner's negligence or traffic violation, We will, with Our best efforts, help bring You together with the relevant Driver Partner in seeking solutions for the problem. We do not have any liability for any problems or disputes that arise between You and the Driver Partner, including taking legal action deemed necessary by You or the Driver Partner.
    4. The Driver Partner has the right to refuse Your GoSend Service request if the Driver Partner has reasonable reasons to suspect that You have, or by accepting an order from You, You will violate the GoSend Terms of Use, the Gojek Terms of Use or applicable laws and regulations.

GOBOX TERMS OF USE

as of 01 September 2019

We thank you for Your trust in GoBox Service in the GOJEK App. Please take Your time to read the whole Terms of Use of GoBox ("GoBox Terms of Use").

This GoBox Terms of Use is an integral part of Gojek Terms of Use. If You use the GoBox Service on the GOJEK App, You will be deemed to have read and agreed to the GoBox Terms of Use. Therefore, if You do not agree to part or all of the conditions of the GoBox Terms of Use, please discontinue the use of GoBox Service.

  1. GENERAL TERMS

    Unless specifically defined below and in other parts of the GoBox Terms of Use, capital letters used in the GoBox Terms of Use must be interpreted in accordance with the terms in the GOJEK Terms of Use. 

    Goods are goods that will be sent by the sender to the recipient using the services of a Driver Partner through GoBox.

    GoBox is a Goods delivery service organized by PT Paket Anak Bangsa as one of Our affiliates, provided by Driver Partner by using four-wheeled motorized vehicles to deliver Goods from the pickup location of the sender of Goods to the recipient's User-specified destination location.

    Driver Partner is a third party-independent Service Provider that agrees to become Our partner and Our affiliates, namely PT Paket Anak Bangsa,  that, cooperate with Us with a partnership scheme, and is not Our employees, agents or representatives.

  2. TERMS OF SERVICE
    1. You are required to provide complete and accurate information regarding the type of vehicle of the Driver Partner to transport the Goods, the complete address of the pickup of the Goods, the destination of the recipient of the Goods and the type of Goods to be delivered by writing the details of the item (e.g., item name, item weight, and type of goods) in the Goods description field provided. You can choose to fill in additional information regarding the sender's telephone number, the recipient's telephone number and/or special instructions on the delivery of Goods.
    2. Should you deem necessary, subject to your own assessment in accordance with the details of the Goods, you can do packaging on the Goods so that the Goods sent by the Driver Partner are not damaged during the trip.
    3. If the Goods to be shipped have been packed, the Driver Partner can be permitted by You witnessed by You to open and show the inside of the packaging to ensure that the contents are in accordance with the description of the Goods and do not violate the GoBox Terms of Use.
    4. We do not provide loading and transport assistive equipment such as dollies, pallets, vertical transfer equipment, and other similar equipment. The User or the sender is responsible for providing such equipment if needed.
    5. If deemed necessary, User can request additional personnel to assist with loading and transport at additional costs that will be calculated into User Fee.
    6. Fees of the GoBox Service’s performance (“User Fee”) will be displayed on the GOJEK App before you use GoBox Services. You understand and acknowledge that We can change the offer and/or updates the User Fee offered from time to time based on certain factors, including location, time, applicable laws and regulations. If there are other costs incurred during the provision of GoBox for You, including but not limited to toll fees and parking fees, then You are fully responsible for these costs and the Driver Partner has the right to request reimbursement of these other costs of Yours.
    7. Payment of other fees as referred to in number 2(e) and 2(f) can be made in cash or paid through other payment features available in the GOJEK App.
  3. DAMAGED, DEFECTIVE, LOST GOODS AND PROVISIONS ABOUT INDEMNITY FOR GOBOX SERVICES
    1. If the sender's property is damaged, defective or lost during the implementation of GoBox Services, You can file a complaint to the GOJEK Call Center or send an email as explained in the GOJEK App Terms of Use in “How to Contact Us” section.
    2. For the purpose of filing a complaint, with regard to the damaged or defective Goods, the recipient is obliged to store and/or send color photos that can show the damaged or defective Goods.
    3. We cooperate with the third-party insurance providers to provide insurance for Your Goods that are damaged, defective within the course of Your use of GoBox Services. If You want to insure Your Goods, please choose the value of insurance coverage with the insurance premium price according to Your needs under the 'Insurance' menu on the GoBox Service booking page.

      For the avoidance of doubt, We don’t act as an agent or representative of a third-party insurance service provider and not a party to the insurance agreement for the Goods transported between You and the third party insurance provider.

    4. You cannot claim for a compensation to Us if You submit the claim more than 3 (three) calendar days after the date the GoBox Service is performed. You also cannot make a claim to us if the Goods You send through GoBox Services are Goods categorized as the type of Goods as stipulated in Article 4 herein.
  4. TYPES OF GOODS THAT CANNOT BE SENT USING GOBOX SERVICES

    When a User uses GoBox Services, the User is obliged to ensure that the Goods delivered are Goods that are not categorized as the Goods that cannot be delivered using GoBox Services, including:

    1. Restricted Goods, including but not limited to:
      • Money (cash, coins, foreign currency);
      • Narcotics, marijuana, morphine, and other products that cause addiction;
      • Pornography in any form;
      • Delivery that requires a longer duration than the required transit time;
      • Living animals and plants;
      • Easily damaged groceries and beverages that require refrigeration or a controlled environment;
      • Explosives, firearms, weapons, and parts thereof;
      • Gambling device and lottery ticket;
      • Government-controlled goods;
      • Goods resulting from crime, for example stolen goods and so on; and/or
      • Other goods which are prohibited by applicable laws and regulations;
    2. Extraordinary Goods, including but not limited to:
      • Artworks, including works made or done using creative skills, sense or talents for sale, exhibited or collected, including, but not limited to items (and parts thereof) such as paintings, drawings, vases, rugs;
      • Films, photographic images, including negative photography, chromes photography, photography slides;
      • Commodities that are naturally very vulnerable to damage, or highly variable market values, or difficult to ascertain;
      • Antiques, commodities that show the style or fashion of a past era whose history, age or scarcity contributes to its value. These items include but are not limited to, furniture, tableware, glasses, and collectibles such as coins, stamps;
      • Glassware in the form of jewelry, including costume jewelry, watches and parts thereof, gemstones or stones (noble or semiprecious) industrial diamonds and jewelry made of precious metal;
      • Animal hair, including but not limited to fur clothing, clothing with trimming and furry skin;
      • Precious Metals, including but not limited to gold and silver bars or powder, deposits or platinum (except as an integral part of electronic machinery);
      • Stamps, excise on liquor, stamp duty; and/or
      • Gold Coins (must be packaged with coin headers or Safe-T Mailers and must be kept from touching one another or wrapped in layered material).
    3. Valuable Documents, including but not limited to:
      • Land Ownership Certificate and/or Right of Land Ownership Certificate (SHM) and Building Exploitation Permit (HGB);
      • Proof of Motor Vehicle Ownership (BPKB) Graduation Certificate, Passport; and/or
      • Other Bank Deposit Bond Certificates defined by us as Valuable Documents.
    4. Goods that exceed the vehicle's carrying capacity.
  5. UNDELIVERED GOODS
    1. Goods that cannot be delivered because the recipient of the Goods cannot be found at the recipient’s address is not Our responsibility. We do not provide safekeeping services in any form from You or the sender of the Goods.
    2. If the Driver Partner hands over the undelivered Goods as stipulated in Article 5(a) to Us, the User can retrieve the undelivered Goods within 30 (thirty) calendar days from the date of the transaction between the User and the Driver Partner in our nearest office ("Period of Goods Retrieval"). If the undelivered Goods is not retrieved during the Period of Goods Retrieval, then the expiration of the Period of Goods Retrieval is your express statement that the Goods has been transferred and handed over to Us and therefore We have the right to, without Your prior consent, take actions that we deem appropriate for the Goods (including but not limited to donating, selling, destroying or disposing of the Goods).
    3. In the event that the undelivered Goods as provided in Article 5(a) are not Your property and We understand that the undelivered Goods have not been taken by You or your representative after the Period of Goods Retrieval has expired, You are deemed intentionally grant Your consent to transfer the ownership of the Goods to Us as set forth in this Article. The event of the transfer of Goods is Your responsibility. You acknowledge that You will hold Us harmless from any issue occured between You and the owner of the undelivered Goods.
  6. USER’S REPRESENTATION AND WARRANTY
    1. The representations and warranties of the User as stipulated in Article 6 are in addition to the representations and warranties provided for the User as contained in the GOJEK Terms of Use. There are no provisions in this Article 6 that reduce or limit the applicability of the representations and warranties provided for the User in the GOJEK Terms of Use.
    2. You represent and warrant that You know and understand the risks of sending Goods using GoBox Services and: a. if You are the sender of Goods, You are the person authorized to deliver Goods and b. if You are the recipient of the Goods, you are the person authorized to receive the Goods.
    3. In the event that loss or problems occurred when You experience during the provision of GoBox Service, including due to an accident caused by the Driver Partner's negligence or traffic violation, We will, with Our best efforts, help bring You together with the relevant Driver Partner in seeking solutions for the problem. We do not have any liability for any problems or disputes that arise between You and the Driver Partner, including taking legal action deemed necessary by You or the Driver Partner.
    4. The Driver Partner has the right to refuse Your GoBox Service request if the Driver Partner has reasonable reasons to suspect that You have, or by accepting an order from You, You will violate the GoBox Terms of Use, the GOJEK Terms of Use or applicable laws and regulations.

GOBLUEBIRD TERMS OF USE

as of 01 September 2019

Kami berterima kasih atas kepercayaan Anda terhadap Layanan GoBlueBird dalam Aplikasi Gojek. Mohon luangkan waktu Anda untuk membaca keseluruhan Ketentuan Penggunaan GoBlueBird (“Ketentuan Penggunaan GoBlueBird”) ini. Ketentuan Penggunaan GoBlueBird ini merupakan bagian yang tidak terpisahkan dari Ketentuan Penggunaan. Jika Anda menggunakan Layanan GoBlueBird pada Aplikasi Gojek, maka Anda akan dianggap telah membaca dan menyetujui Ketentuan Penggunaan GoBlueBird ini. Oleh karenanya, jika Anda tidak menyetujui bagian apapun dari Ketentuan Penggunaan GoBlueBird ini, mohon agar Anda tidak melanjutkan penggunaan Layanan GoBlueBird.

  1. ISTILAH UMUM

    Kecuali didefinisikan secara khusus di bawah ini dan pada bagian lain dari Ketentuan Penggunaan GoBlueBird ini, istilah-istilah dalam huruf besar yang digunakan dalam Ketentuan Penggunaan GoBlueBird ini harus ditafsirkan sesuai dengan istilah yang ada di dalam Ketentuan Penggunaan. 

    Blue Bird adalah PT Blue Bird Tbk., Affiliasinya, atau perusahaan lain yang berwenang atas pengoperasian taksi dengan merek Bluebird atau Silverbird;

    GoBlueBirdadalah layanan yang tersedia didalam Aplikasi Gojek, yaitu layanan transportasi taksi Blue Bird yang dapat dipesan melalui Aplikasi Gojek untuk kemudian digunakan oleh Pengguna sebagai sarana transportasi dari lokasi penjemputan ke lokasi tujuan yang ditentukan oleh Pengguna.

    Pengemudi adalah pengemudi taksi Blue Bird yang memiliki hubungan hukum dengan Blue Bird sebagai penyedia layanan transportasi serta bukan karyawan, agen atau perwakilan Kami.

  2. KETENTUAN LAYANAN
    1. Pengguna dapat menggunakan layanan GoBlueBird untuk mencari taksi Blue Bird yang dapat digunakan oleh Pengguna sebagai sarana transportasi dari lokasi penjemputan ke lokasi tujuan yang ditentukan melalui Aplikasi Gojek. Untuk menghindari keraguan, kami hanya memfasilitasi pencarian taksi Blue Bird di sekitar lokasi Pengguna.
    2. Anda wajib memberikan informasi yang lengkap dan akurat mengenai alamat lengkap penjemputan dan tujuan yang ditentukan oleh Pengguna yang akan menggunakan Layanan GoBlueBird.
    3. Kami tidak menjamin ketersediaan taksi Blue Bird disekitar lokasi penjemputan yang ditentukan oleh Anda. Ketersediaan taksi Blue Bird sepenuhnya berada dalam kendali Pengemudi yang bekerja sama dengan Kami.
    4. Penumpang dilarang untuk membawa barang-barang yang dilarang atau yang tidak sesuai dengan peraturan perundang-undangan yang berlaku, termasuk namun tidak terbatas pada barang-barang ilegal atau berbahaya seperti narkotika, obat-obatan terlarang atau bahan berbahaya serta barang yang beratnya melebihi dimensi atau kapasitas kendaraan roda empat yang dikemudikan oleh Pengemudi.
    5. Apabila Pengemudi mengemudikan kendaraannya dengan cara yang membahayakan orang lain, Anda dapat memberitahukan Kami melalui saluran sebagaimana diatur dalam Ketentuan Penggunaan.
    6. Penumpang bertanggung jawab untuk keselamatannya sendiri. Oleh karena itu, Pengguna wajib mengenakan sabuk pengaman selama perjalanan menggunakan Layanan GoBlueBird. Anda memahami bahwa Anda wajib untuk menjaga jumlah penumpang sesuai dengan kapasitas angkut kendaraan roda empat yang dikemudikan oleh Pengemudi. Pengemudi berhak untuk menolak atau membatalkan pesanan Layanan GoBlueBird Anda apabila Pengemudi mengetahui bahwa jumlah penumpangnya akan melebihi dari kapasitas angkut kendaraan roda empat.
    7. Kami tidak bertanggung-jawab atas setiap kecelakaan yang terjadi pada saat penyediaan layanan transportasi oleh pengemudi, termasuk kecelakaan yang disebabkan oleh kelalaian ataupun pelanggaran lalu lintas yang dilakukan oleh Pengemudi. Kecelakaan tersebut sepenuhnya merupakan tanggung-jawab Pengemudi dan Blue Bird yang bekerja sama dengan Kami.
    8. Perkiraan Tarif Layanan GoBlueBird akan ditampilkan pada Aplikasi Gojek sebelum Anda menggunakan Layanan GoBlueBird. Anda memahami bahwa Kami dapat mengubah dan/atau memperbaharui perkiraan tarif Layanan GoBlueBird dari waktu ke waktu berdasarkan faktor tertentu, antara lain penetapan tarif yang dilakukan oleh Blue Bird, lokasi, waktu, hukum dan peraturan perundang-undangan yang berlaku. Apabila terdapat biaya-biaya lain yang timbul selama penyediaan Layanan GoBlueBird untuk Anda, termasuk namun tidak terbatas pada biaya tol dan biaya parkir, maka Anda sepenuhnya bertanggung jawab atas biaya-biaya tersebut dan Penyedia Layanan berhak untuk meminta penggantian biaya-biaya lain tersebut dari Anda.
    9. Kami memfasilitasi perhitungan pembebanan Tarif Layanan GoBlueBird dari Pengguna kepada Pengemudi dengan cara menampilkan harga perkiraan Tarif Layanan GoBlueBird,kecuali biaya-biaya lain sebagaimana dijelaskan dalam angka 2.8. Namun, Pengguna atau penumpang akan dibebankan dengan Tarif Layanan GoBlueBird yang aktual dimana Tarif Layanan GoBlueBird tersebut dihitung melalui argo atau ‘taximeter’ yang terpasang pada kendaraan Pengemudi.
    10. Pembayaran biaya-biaya lain sebagaimana dimaksud dalam angka 2.8 dapat dilakukan secara tunai atau dibayarkan melalui fitur pembayaran lain yang tersedia pada Aplikasi Gojek.
  3. BARANG YANG TERTINGGAL
    1. Barang yang tertinggal pada kendaraan Pengemudi, bukan merupakan tanggung jawab Kami. Kami tidak menyediakan layanan penitipan dalam bentuk apapun dari penumpang.
    2. Apabila Pengemudi menyerahkan barang yang tertinggal pada kepada Kami, Pengguna dapat mengambil barang yang tertinggal dalam waktu 30 (tiga puluh) hari kerja sejak tanggal transaksi antara Pengguna dan Pengemudi di kantor Kami yang terdekat (“Jangka Waktu Pengambilan Barang”). Apabila barang yang tertinggal tersebut tidak diambil dalam Jangka Waktu Pengambilan Barang, maka lewatnya Jangka Waktu Pengambilan Barang merupakan pernyataan tegas dari Anda bahwa barang tersebut telah dialihkan dan diserahkan kepemilikannya kepada Kami dan oleh karenanya Kami berhak untuk, tanpa perlu mendapatkan persetujuan terlebih dahulu dari Anda, mengambil tindakan yang Kami anggap sesuai atas barang tersebut (termasuk namun tidak terbatas pada mendonasikan, menjual, menghancurkan atau membuang Barang).
    3. Dalam hal barang yang tertinggal bukan barang milik Anda, jika setelah lewatnya Jangka Waktu Pengambilan Barang Kami memahami bahwa barang yang tertinggal tersebut tidak kunjung diambil, Anda dianggap telah menghendaki beralihnya kepemilikan barang yang tertinggal tersebut kepada Kami sebagaimana diatur dalam Pasal ini. Terjadinya peralihan atas barang tersebut menjadi tanggung jawab Anda dan hubungan antara Anda dengan pemilik barang yang tertinggal.
  4. PERNYATAAN DAN JAMINAN PENGGUNA
    1. Pernyataan dan jaminan Pengguna yang diatur dalam Pasal 4 ini adalah sebagai tambahan atas pernyataan dan jaminan yang diberikan Pengguna sebagaimana termuat dalam Ketentuan Penggunaan. Tidak ada ketentuan dalam Pasal 4 ini yang mengurangi atau membatasi keberlakuan dari pernyataan dan jaminan yang diberikan Pengguna di dalam Ketentuan Penggunaan.
    2. Anda menyatakan dan menjamin bahwa Anda telah mengetahui dan memahami resiko berkendara pada saat penyediaan Layanan GoBlueBird, termasuk namun tidak terbatas pada kemungkinan terjadinya kecelakaan yang melibatkan penumpang dan/atau Pengemudi.
    3. Apabila terjadi kerugian atau permasalahan yang Anda alami pada saat penyediaan Layanan GoBlueBird, termasuk akibat kecelakaan yang disebabkan oleh kelalaian ataupun pelanggaran lalu lintas yang dilakukan oleh Pengemudi, Kami hanya akan, dengan upaya terbaik Kami, membantu mempertemukan Anda dengan Pengemudi yang terkait dalam mencari penyelesaian atas masalah tersebut. Kami tidak mempunyai kewajiban apapun terhadap setiap permasalahan atau perselisihan yang timbul antara Anda dan Pengemudi, termasuk pada mengambil tindakan tindakan hukum yang dianggap perlu oleh Anda atau Pengemudi.
    4. Pengemudi berhak untuk menolak permintaan Layanan GoBlueBird Anda jika Pengemudi memiliki alasan yang wajar untuk mencurigai bahwa Anda telah, atau dengan menerima permintaan Anda, Anda akan melanggar Ketentuan Penggunaan GoBlueBird ini, Ketentuan Penggunaan atau hukum dan peraturan perundang-undangan yang berlaku.
  5. CARA MENGHUBUNGI KAMI

    Anda dapat menghubungi Kami melalui surat elektronik ke alamat customerservice@go-jek.com atau melalui telepon ke nomor (021) 5025-1110. Semua korespondensi Anda akan dicatat, direkam dan disimpan untuk arsip Kami.

GOFOOD TERMS OF USE

as of 01 September 2019

We thank you for Your trust in GoFood Service in the Gojek App. Please take Your time to read the whole Terms of Use of GoFood ("GoFood Terms of Use").

This GoFood Terms of Use is an integral part of the Gojek Terms of Use. If You use the GoFood Service on the Gojek App, You will be deemed to have read and agreed to the GoFood Terms of Use. Therefore, if You do not agree to part or all of the conditions of the GoFood Terms of Use, please discontinue the use of GoFood Service.

  1. GENERAL TERMS

    Unless specifically defined below and in other parts of GoFood Terms of Use, capital letters used in the GoFood Terms of Use must be interpreted in accordance with the terms in the Gojek Terms of Use.

    Outlet is restaurants, bistros, shop stalls, carts and/or other physical forms as registered in the Gojek App that are owned and managed by Merchants.

    GoFood is one of the services available in the Gojek App, where You can make Transactions in the Outlet.

    Merchant is the party that owns and manages Outlets which act as providers of Products.

    Driver Partner is a third party-independent Service Provider that agrees to become Our partner, cooperate with Us with a partnership scheme, and is not Our employees, agents or representatives.

    Product is food and/or drinks that You order through GoFood Service at the Outlets You choose.

    Transaction is ordering, purchasing and delivering Products through GoFood Service.

  2.  

  3. ORDERING
    1. By using GoFood Service, You agree and authorize the Driver Partner to make a Transaction.
    2. You can place an order for the Product on the Merchant page. The Driver Partner will follow up on Your order, including but not limited to, locating the Outlet, ordering directly at the Outlet, paying for and delivering Product.
    3. To minimize inaccuracy during the execution of Transaction by the Driver Partner, You are expected to provide full and complete details on the Product ordered and delivery information.
    4. We and/or the Driver Partner do not guarantee the availability of Product in the Outlet.
    5. You can contact and/or be contacted by the Driver Partner to obtain confirmation or clarification regarding Transaction, including but not limited to the availability and/or change of Product, Outlet location, change in Product price, delivery address, recipient of the Product, or other information, through the communication features in the Gojek App and/or other communication lines before or during ordering, purchasing and/or delivering the Product.
    6. You can only cancel the Transaction before the Driver Partner purchases the Product.
    7. In the event that You place an order for alcoholic beverages, You guarantee that You are 21 years old and are willing to show Your identity card (ID) to the Driver Partner at the time of delivery of the order at the delivery destination You designated.
  4.  

  5. PAYMENT
    1. You can choose the payment method that will be used when making the Transaction. Payment methods that can be used are cash, GoPay and other methods available in the Gojek App. Payments using GoPay will be processed according to the terms and conditions that apply to GoPay service.
    2. You understand that the Transaction fees that You are required to pay includes, but not limited to, the Product prices and Product delivery fees and/or any other fees as informed by Us from time to time.
    3. You understand that the price of the Product displayed on GoFood Services is an estimated price. Merchant has the full authority to determine and make changes to the Product prices. Therefore, We are not responsible if there is a difference between the prices listed in GoFood's Service and the prices applied by the Merchant.
    4. Referring to the above conditions, You agree to pay the Product price in the amount stated in the receipt or purchase receipt issued by the Merchant as submitted by the Driver Partner to You after the Transaction is conducted.
    5. You can use Your GoFood voucher as available in GoFood Service as a deduction on the Product or delivery fee.
    6. If there are other costs incurred in connection with the Transaction, including but not limited to parking fees and building entrance fees, You shall be fully responsible for these costs and the Driver Partner has the right to request reimbursement of these other costs from You by providing supporting evidence (e.g. parking receipt).
  6.  

  7. DELIVERY
    1. You or other parties that You appoint to receive the Product understand to make themselves available, contactable and can receive when the Product is delivered by the Driver Partner.
    2. You can provide review of the Product as available in GoFood Service after Your Transaction is complete.
    3. We are not responsible for Product, including but not limited to the following:
      • the price differences listed on GoFood Service and Outlets;
      • condition and quality;
      • duration of delivery by the Driver Partner;
      • failure to complete orders and/or deliveries by the Driver Partner; and
      • incompatibility of Products ordered with Products delivered.
  8.  

  9. USER’S REPRESENTATION AND WARRANTY
    1. The representations and warranties of the User as stipulated in this Article 5 are in addition to the representations and warranties provided by the User as contained in the Gojek Terms of Use. There are no provisions under this Article 5 that reduce or limit the applicability of the representations and warranties provided by the User in the Gojek Terms of Use.
    2. You represent and warrant that: (i) The Product You ordered is true at Your will and needs and/or at the request of the other party You have appointed and has been informed to agree to accept the Product; (ii) The Product is not ordered to cause harm or inconvenience to another person or to the recipient of the Product; and (iii) You will pay in full for the Product You ordered in accordance with the Transaction.
    3. In the event there is loss or problem You experience at the delivery of GoFood Service, We will, with Our best efforts, help to mediate You with the related Driver Partner and/or Merchant in seeking solutions for the problem. We do not have any liability for any problems or disputes that arise between You, the Driver Partner and/or the Merchant, including taking legal action deemed necessary by You, the Driver Partner or the Merchant.
    4. We or the Driver has the right to refuse Your GoFood Service request, including ordering, if We or the Driver Partner has reasonable reasons to suspect that You have, or by accepting Your request, you will violate the GoFood Terms of Use, the Gojek Terms of Use or applicable laws and regulations.

 

How to Contact Us

You can contact us by e-mail to the following address: customerservice@gojek.com or by telephone to number (021) 5025-1110. All Your correspondence will be recorded and stored for Our records.

GOSHOP TERMS OF USE

as of 01 September 2019

We thank you for Your trust in GoShop services in the Gojek App. Please take Your time to read the whole Terms and Use of GoShop ("GoShop Terms of Use").

This GoShop Terms of Use is an integral part of Gojek Terms of Use. If You use the GoShop Service in the Gojek App, You will be deemed to have read and agreed to the Terms of Use of Gojek. Therefore, if You do not agree to part or all of the conditions of the GoShop Terms of Use, please discontinue the use of GoShop Service.

  1. GENERAL TERMS

    Unless specifically defined below and in other parts of the GoShop User Terms, capital letters used in the GoShop Terms of Use must be interpreted in accordance with the Article 1 of the Gojek App Terms and Use.

    GoShop Outlet is the party that provide sales services for goods, food and/or beverages in the form of minimarts, supermarkets, hypermarkets, restaurants, diners, stalls, shops, carts and/or other places where You choose Yourself in the Gojek App.

    GOSHOP is one of the services available in the Gojek App, where You can make Transactions in the GoShop Outlet.

    Merchant is the party that owns and manages Outlet which act as providers of Product.

    Product are goods, foods and/or drinks that You order through GoShop Service at the GoShop Outlet You choose.

    Transaction is ordering, purchasing and delivering Product from GoShop Service.

  2.  

  3. ORDERING
    1. By using GoShop Service, You agree and authorize the Service Provider to make a Transaction.
    2. You can place an order for the Product on the GoShop page. You are required to provide complete and accurate information regarding the full address of the GoShop Outlet, the destination of Product delivery, the number of Product to be purchased, the estimated price of the Product You know in the information column provided on the GoShop page. To make it easier for Service Provider to carry out Transaction, You can choose to fill in additional information such as special instructions on Transaction or benchmark Product delivery address.
    3. The Service Provider will follow up on Your order, including but not limited to, locating the GoShop Outlet, ordering directly at the GoShop Outlet, paying for and delivering Product.
    4. We and/or the Service Provider do not guarantee the availability of Product in the GoShop Outlet.
    5. You can contact and/or be contacted by the Service Provider to obtain confirmation or clarification regarding Transaction, including but not limited to the availability and/or change of Product, GoShop Outlet location, change in Product price, delivery address, recipient of the Product, or other information, through the communication features in the Gojek App and/or other communication lines before or when ordering, purchasing and/or delivering the Product.
    6. You can only cancel the Transaction before the Service Provider purchases the Product.
    7. In the event that You place an order for alcoholic beverages, You guarantee that You are 21 years old and are willing to show Your Service Provider Your identity card (ID) at the time of delivery of the order at the delivery destination You designated.
    8. We and/or the Service Provider has the right to refuse Your order if We have a reasonable reasons that by accepting Your order, You will violate the GoShop Terms of Use, Gojek Terms and Use and/or applicable laws and regulations.
  4.  

  5. PAYMENT
    1. You can choose the payment method that will be used when making the Transaction. Payment methods that can be used are cash, GoPay and other methods available in the Gojek App. Payments using GoPay will be processed according to the terms and conditions that apply to GoPay services.
    2. You understand that the Transaction fees that You are required to pay include the Product prices and Product delivery fees. Product delivery fees will be displayed on the Gojek App before You use the GoShop Service. You understand that We can change and/or renew the GoShop Service rates from time to time based on certain factors, including location, time, applicable laws and regulations. If there are other costs incurred during the provision of GoShop Service to You, including but not limited to toll fees and parking fees, then You are fully responsible for these costs and the Service Provider has the right to request reimbursement of these other costs from You. Payment of other costs can be made in cash or paid through other payment features available in the Gojek Apps.
    3. You understand that the Merchant has full authority to determine and make changes to the Product prices. Therefore, We are not responsible if there is a difference between the estimated prices You input in GoShop Service and the prices applied by the Merchant.
    4. In connection with the above conditions, You agree to pay the Product price in the amount stated in the receipt or purchase receipt issued by the Merchant as submitted by the Service Provider to You after the Transaction is conducted.
    5. By using the GoShop Service, You understand and agree that You cannot purchase Product in physical form, such as credit voucher codes or bill payment services.
  6.  

  7. DELIVERY
    1. You or other parties that You appoint to receive the Product understand to make themselves available, can be contacted, and can receive when the Product is delivered by the Service Provider.
    2. You can provide a review as contained in GoShop Service after Your Transaction is complete.
    3. We are not responsible for Product, including but not limited to the following:
      1. the price difference between the estimated price that You specified in the GoShop Service and the one applied by the Merchant where You spend.
      2. condition and quality;
      3. duration of delivery by the Service Provider;
      4. failure to complete orders and/or deliveries by Service Providers; and
      5. Incompatibility of Product ordered with Product delivered.
  8.  

  9. PRODUCT THAT CANNOT BE DELIVERED TO RECIPIENT
    1. Product that cannot be delivered because the recipient of the Product cannot be found at the delivery address of the Product is not Our responsibility. We do not provide safekeeping services in any form from You.
    2. If the Service Provider hands over Products that cannot be delivered as stipulated in this Article to Us, You can take the Product left behind within 30 (thirty) working days from the date of the Transaction in Our nearest office ("Product Pickup Period"). If the Product left behind is not retrieved during the Product Pickup Period, then the passing of the Product Pickup Period serves as Your express statement that the Product has been transferred and handed over to Us and therefore We have the right to, without Your prior consent, take actions that we deem appropriate for the item (including but not limited to donating, selling, destroying or disposing of the Product).
  10.  

  11. USER’S REPRESENTATION AND WARRANTY
    1. The User representation and warranties provided in this Article are in addition to the representation and warranties provided by the User as contained in the Terms of Use. There are no provisions in this Article that reduce or limit the applicability of the representation and warranties provided by the User in the Gojek Terms of Use.
    2. You represent and warrant that: (i) the Product You ordered is true at will and for Your needs and/or at the request of the other party You have appointed and has been informed to agree to accept the Product; (ii) the Product is not ordered to cause harm or inconvenience to another person or to the recipient of the Product; and (iii) You will pay in full for the Product You ordered in accordance with the Transaction.
    3. In the event of loss or problems that you experience during the provision of GO-SHOP Services, including due to damage or loss of Product caused by the Service Provider's negligence, We will, with Our best efforts, help bring You together with the relevant Service Provider in seeking solutions for the problem. We do not have any liability for any problems or disputes that arises between You and the Service Provider, including taking legal action deemed necessary by You or the Service Provider.
    4. The Service Provider has the right to refuse Your GoShop Service request if the Service Provider has reasonable reason to suspect that You have, or by accepting an order from You, You will violate the GoShop Terms of Use, Gojek Terms of Use or applicable laws and regulations.

TERMS AND CONDITIONS OF DIGITAL GOLD SERVICEL

IN THE GOJEK APP

  1. General Terms

    PLEASE READ THESE TERMS OF SERVICE BEFORE MAKING TRANSACTION OF GOSAVE GOLD PRODUCTS IN THE GOJEK APP.

    This Terms of Service is an agreement between Users (“You, Your or Yourself”) and:

    1. PT Aplikasi Karya Anak Bangsaand/or our Affiliates involve in this Terms of Use (“We, Us,or Our”), a limited liability company duly established and legally operating under the laws of the Republic of Indonesia and domiciled in DKI Jakarta, Indonesia; and
    2. PT PG Berjangkaa limited liability company duly established and legally operating under the laws of the Republic of Indonesia acts as an intermediary for Digital Gold with a license from the Commodity Futures Trading Regulatory Agency (“Pluang”).

    This Terms of Service governs Your access and use of the Application for Digital Gold Transactions.

 

  1. Agreement to Terms of Service

    1. By agreeing to this Terms of Service, You also agree to the:
      1. Mandate Agreement (Perjanjian Wali Amanat) by electronics (on-line) for futures contract transactions between You and Pluang (the “Mandate Agreement”);
      2. Terms of Use of the App;
      3. Privacy Policy of the App; dan
      4. Terms of Use of GoPay

      and their changes and additions from time to time are collectively referred to as ("Terms of Digital Gold").

      Notwithstanding the inseparability, this Terms of Service shall prevail in case of any discrepancies with the Mandate Agreement.

    2. You agree that the Terms of Digital Gold are agreed upon using electronic agreements in accordance with the Law of the Republic of Indonesia No. 11 of 2008 concerning Information and Electronic Transactions. Therefore, this Terms of Digital Gold will be binding and legally binding without a physical copy of these Terms of Digital Gold. If it is further required by law or policy of the relevant authority, the Parties agree to use the required electronic signature method and all costs arising therefrom will be borne by You unless otherwise determined by Us.
    3. We reserve the right, at our discretion, to change, add, or revoke any parts of these Terms of Digital Gold at any time by giving notifications to the Application or in other ways that we specify. You are obliged to review and read all of the changes in accordance with the notification that we provide and by making a Transaction or continue to use the Digital Gold Service after the change You are considered as your consent to the change in the Terms of Digital Gold.
  2.  

  3. Your Account and Use of the Application

    1. To use the Digital Gold Service, You are required to be a user in the Application and shall be registered as a customer in Pluang. For your registration as a customer in Pluang, you hereby give consent and authorization to Us to share Your Personal Data to Pluang.
    2. We and/or Pluang have the right from time to time to ask you to provide additional information and data that you must submit to Us in order to maintain the accuracy of Personal Data and comply with provisions relating to anti-money laundering and terrorism financing imposed by relevant government authorities, including but not limited to, requesting you to perform know your customer principle as GO-PAY user ("User Verification").
    3. You hereby guarantee and declare to Us and Pluang that:
      • You only own, control, and/or operate 1 (one) Account in the Application for the use of Digital Gold Service;
      • The Personal Data that You provide to Us is true and accurate and all e-mail addresses and telephone numbers that you provide are registered and controlled by You; and
      • You only use Digital Gold Service for yourself and do not act as a mandate holder or authorization from anyone.
    4. If We and/or Pluang find or know indications that You are violating the representations and warranties mentioned in Article 5, then We and/or Pluang at out discretion have the right to block or close Your Account and take other necessary actions to ensure You only use 1 (one) Account for the Digital Gold Service.
    5. Your account, including your Gojek, GoPay and Digital Gold accounts (“Account”) are within Your responsibility. You undertake not to authorize others to use your identity or Account. You shall not assign or otherwise transfer your Account to any other parties. You must protect the secureness and confidentiality of your Account password and any identification that we provide to You including in the form of one-time password (OTP).
    6. If there is any illegal and/or unauthorized use of your Account or identity by any third party, in any case, orders generated from such use by third party including any Transaction of Digital Gold, will still be deemed as valid orders, unless You have notified us to block the Digital Gold Services for your Account before such instruction is made.
    7. Your use of the Digital Gold Account and Use of the Application must be carried out in accordance with and will be subject to the Terms of Use of the Application including but not limited to Your usage data for the Digital Gold Service which will be subject to the Privacy Policy of the Application.
  4.  

  5. Terms of Digital Gold Service

    1. General Terms

      1. You hereby acknowledge and agree that We only act as Application provider to connect You to Pluang as a Digital Gold futures broker. Therefore, all legal relations for each Transaction occur between You and Pluang along with all other parties related to the Transactions on the futures exchange.
      2. You hereby acknowledge and agree that:
        • Payment of the Amount of Payment Obligation to Pluang; and
        • Disbursement of the Amount of Sales Right to You from Pluang.
        Can only be done through GoPay (with subject to GoPay terms and conditions), unless we provide other payment methods at a later date.
      3. We and Pluang do not provide any guarantee for profits (either directly or indirectly) on each Transaction. You are responsible and have full authority over every decision to make a Transaction and by making a Transaction you state that:
        • You have conducted all reviews and analyzes of each risk that may arise from each Transaction;
        • You are aware of and can accept all risks that may arise from the Transaction; and
        • The results of research, statement, and any information that We or Pluang provide are only general information and not a recommendation to make a Transaction (“Insight Information”) and therefore Insight Information is not your consideration for conducting Transaction.
      4. You give consent, authorization, and mandate to Us and Pluang to take every action necessary to process your Transaction including but not limited to appointing or authorizing other Parties that We and Pluang designate to complete your Transaction.
      5. You agree that if based on our system, i) Your Transaction is considered suspicious or there occur events that are and/or might cause losses to Us or our Affiliates and/or ii) exceeds a certain value as determined from time to time by Us and Pluang (as relevant), We and Pluang reserve the right at our discretion from the time requesting You to fulfill the User Verification requirements before we can process your Transaction.
    2. Prices and Fees of Digital Gold Transaction

      1. Digital Gold Price is one of the components that determines the Amount of Purchase and Amount of Sales.
      2. Digital Gold Price is determined by Pluang from time to time based on the mechanism on the futures exchange and also the Prevailing Law.
      3. You understand and agree that Digital Gold Price may change from time to time depending on price conditions on the futures exchange and therefore there is a risk of price changes that cause commercial risk including but not limited to: i) Amount of Sales or Amount of Purchase which you see before the Transaction successful differs from the amount confirmed at the time your Transaction was declared successful and ii) Your Amount of Sales is smaller than the Amount of Purchase that you have paid.
      4. In the event that we Digital Gold Balance stated in the Application is in the Rupiah unit, that value is only an estimated value based on the Digital Gold Price at that time and you acknowledge that such Digital Gold Balance may change before you complete your Transaction or when you make a Sell Transaction on the Digital Gold Balance.
      5. Digital Gold Prices are included with Transaction Fees that Pluang entitled to receive and other related fees to complete your Transaction.
      6. We do not charge fees for each Transaction; however, you acknowledge and agree that We may receive service fees from Pluang for each Transaction you make.
      7. The minimum number of Transactions (both Buy and Sell Transactions) is in accordance with the Amounts stated in the Application as from time to time determined by Us and the Pluang by taking into consideration the Prevailing Legal Provisions (“Minimum Transaction Unit”). You agree that that the Minimum Transaction Unit for Buy Transaction and Sell Transaction would be different as determined by Us and Pluang.
      8. In the event that the minimum number of Transactions required by the futures clearing company is higher than the Minimum Transaction Unit in the Application, you agree and acknowledge that Pluang can add temporary margin for and on your behalf so that your Transactions can be executed on the Futures Exchange which will be immediately deducted from the Amount of Sales that Pluang will pay to you.
      9. You agree that all Payment Obligations to the state including taxes are fully borne by You unless otherwise determined by Us and Pluang.
    3. Terms of Buying Digital Gold

      1. To make a Buy Transaction, You shall enter the Amount of Purchase that You agreed to make. You must pay attention to the applicable Transaction Unit when making a Buy Transaction so that the Amount of Purchase that You enter matches with the applicable Transaction Unit.
      2. In the event that the Amount of Purchase that you enter (after divided by the applicable Digital Gold Price) does not produce a rounded and exact Digital Gold amount in accordance with the applicable Transaction Unit, you hereby agree and acknowledge that:
        • The amount of Digital Gold that you will get will be rounded down to the nearest Transaction Unit (“Rounding Down”); and
        • The differences between Amount of Purchase that you paid with the Rounding Down Amount of Purchase will still be passed on by us to Pluang and will apply as the commission received by Pluang for that Transaction.
      3. Your Buy Transaction will only be processed and forwarded if the Amount of Purchase has been successfully processed.
      4. Amount of Purchase is calculated based on the amount of Digital Gold and Purchase Price at the time you make Transaction.
      5. In the event, that when we complete Your Buy Transaction there is a change in the Digital Gold Price, then We and Pluang have the right to adjust the amount of Digital Gold that you can get to adjust to the changes in the Digital Gold Price that occur.
    4. Terms of Selling Digital Gold

      1. You can make a Sell Transaction on Digital Gold that you get from the Buy Transaction.
      2. For a Sell Transaction, You are entitled to get the Amount of Sales calculated based on the amount of Digital Gold that you sell and the Selling Price at the time your Transaction is confirmed to be successful.
      3. By making a Sell Transaction, You authorize Pluang to receive the proceeds from the sale in the Pluang bank account to then forward the Amount of Sales to Your GoPay account.
      4. The Amount of Sales will be added to your GoPay account no later than 1x24 Hours after Your Sell Transaction has been confirmed successfully through the Application.
      5. In the event, that when we complete Your Sell Transaction there is a change in the Digital Gold Price, then We and Pluang have the right to adjust the Amount of Sales to match the changes in the Digital Gold Price that occur.
      6. The usage of funds in your GoPay account will be subject to the terms and conditions of use of GoPay on the Application.
    5. Withdrawal of Digital Gold

      You acknowledge and agree that Digital Gold that you have purchased cannot be withdrawn in the form of physical gold, except that at later date We and Pluang provide these features in accordance with the provisions that We and Pluang specify.

  6.  

  7. Representation and Warranties

    You, as long as You use the Digital Gold Service represent and warrant that:

    • You are a capable individual according to law, i.e. you are at least 21 years old or married and not under guardianship.
    • All facts, data, information, documents and information that you provide to obtain Digital Gold Services are true, accurate and complete; and
    • You have read and understood the Terms of Digital Gold and these Terms of Digital Gold Provisions are a legal and binding obligation of you.

  8.  

  9. Limitation of Our Responsibility

    We provide Application as is and We do not represent or warrant that the reliability, timeliness, quality, suitability, availability, accuracy, completeness or security of the Application will fulfill Your needs and suffice Your expectations. We shall not responsible for any loss or damage caused by any failure or mistake made by Pluang, You, or other designated parties or Your failure or mistake in complying with our Terms of Use including but not limited to fraud or unauthorized access to Your Account.

    Application may experience limitations, delay, and other issues contained in the use of internet and electronic communications, including Your device is broken, not connected to the internet, out of range, turned off or not functioning. We are not responsible for any delay, failure of delivery, damage or loss arises from such problems.

    We do not have any responsibility to oversee Your access or use of the Gojek App or Service. However, We still supervise to ensure smooth uses of the Application or Service and to ascertain compliances with this Terms of Use, applicable laws and regulations, court orders, and/or administrative institutions or other government bodies requirements.

  10.  

  11. Termination of Digital Gold Services

    We at discretion We are fully entitled to take actions that are reasonably necessary to protect our interests including but not limited to postponing or canceling each Transaction, withholding funds and/or blocking the Account if:

    • We find indications that Your use of the Application or Digital Gold Service violates the Terms of Digital Gold Service or the Terms of Use of the Application;
    • According to our discretion, things that occur are detrimental to and/or may harm us and/or GO-JEK Parties, including acts and patterns of abuse (abusive) and/or fraudulent or when our system indicates a pattern of suspicious financial transactions;
    • Use of Your Account and/or Your Digital Gold Service in a way that is contrary to the Terms of Use of the Application, other terms and conditions that apply to other features or services available in the Application, privacy policy of GO-JEK Parties and/or any Applicable Law;
    • Your representations and/or warranties in these Terms of Use are false or incorrect.

  12.  

  13. Definitions

    Unless expressly stated otherwise, all terms defined in these Terms of Digital Gold have the following definitions:

    • Digital Gold means a futures contract for Gold traded on a futures exchange where Pluang is listed as a futures broker on the exchange
    • Digital Gold Service is a service in the Application that allow You to make Transactions on Digital Gold through Pluang;
    • Buy Transactionmeans giving a mandate to open a Digital Gold buying position from You to Pluang in accordance with the number of Transaction Unit and applicable Purchase Price after You submit the Amount of Purchase Obligation to Pluang;
    • Transaction Unitis the rupiah value equivalent to the Digital Gold Price of 0.001-gram which is a multiplier unit of the amount of Digital Gold in each Transaction as changed from time to time by Us and Pluang;
    • Sell Transactionmeans the liquidation of Digital Gold positions that have been carried out by You at the time of the Buy Transaction in accordance with the number of the Transaction Unit and applicable Selling Price;
    • Transactionmeans a Buy and/or Sell Transaction;
    • Purchase Pricemeans the margin of the Buy Transaction position as determined based on data from Pluang including the Pluang Transaction Fee in Rupiah per gram;
    • Selling Pricemeans the value of fund disbursement for the Sell Transaction as determined based on data from Pluang after deducting the Pluang Transaction Fee in Rupiah per gram;
    • Digital Gold PriceMeans Purchase Price and/or Selling Price;
    • Amount of Purchase Obligationmeans the total amount of margin that must be placed by You to Pluang of the Buy Transaction calculated based on the formula: The amount of Digital Gold X Purchase Price at the time of the Buy Transaction;
    • Amount of Sales Right means the total amount of funds disbursed that You are entitled to for the Sell Transaction calculated based on the formula: The amount of Digital Gold X Selling Price;
    • Personal Datameans all information, statement and data, both current and future including all changes and/or updates, about Yourself that You provide to Gojek Parties and information that can be identified and collected through Application, and/or use of Digital Gold Services, and use of any services provided or facilitated by Gojek Parties;
    • Applicationmeans an application on a mobile device that is provided and/or operated by PT Aplikasi Karya Anak Bangsa and/or its affiliates;
    • Digital Gold Balance means the amount of Digital Gold that you have obtained through a Buy Transaction in grams or in units of Rupiah which is the result of the grammage amount of your Digital Gold Balance multiplied by the applicable Gold Selling Price;
    • GoPay means electronic money services issued and operated by PT Dompet Anak Bangsa;
    • Gojek Partiesmeans Us and/or our affiliates;
    • Affiliatemeans every entity both in Indonesia and outside Indonesia that controls, is controlled by or is under the same control as each of Us.

GOPAY TERMS OF USE

effective as of 01 September 2019

When You use GoPay, You are trusting us, PT Dompet Anak Bangsa (“GoPay” or “We” or “Us”), with Your money and information. It is important for Us to maintain Your trust. Therefore, We need You to read and agree to the measures that We are applying to maintain Your trust, which We set out in these terms and conditions.

  1. Scope

    These terms and conditions apply to all users who access and/or use a part or all of the services available in GoPay, an electronic money issued by Us together with its related services, which is provided through Gojek application or any other authorized platform partners through which a part or all of GoPay features can be accessed (“Authorized Platform Partner”), and to each person who files a request or who provide information to Us or to Authorized Platform Partner in relation to any or all GoPay services.

  2. Account Registration
    1. You may set up a GoPay account: i) automatically, by signing up for a Gojek account; and/or ii) by submitting a registration request to Us via any Authorized Platform Partner. You need to provide valid, accurate and up-to-date information about Yourself upon setting up a GoPay
    2. You need to understand that Your log-in information details, including log-in details to Your Gojek application and/or any Authorized Platform Partner, are confidential and therefore You will not disclose Your log-in information details to any third party, including any secret password and/or verification code in the form of a One Time Password (OTP) that can be sent via Short Messaging Services (SMS) to Your registered telephone number every time there is a log-in attempt to Your account. The secret password and/or verification code (including OTP) will only officially be requested via and shall only be submitted by You to Your Gojek application or any Authorized Platform Partner’s application. We or Our staff will never ask for Your secret password and/or verification code (including OTP) via any manner. You agree to assume all risks relating to the disclosure of your log-in information to any third party and to be fully responsible for every consequence related thereto. Any verified OTP submission from Your account upon log in through Gojek application or any Authorized Platform Partner shall be deemed as authorized log in.
    3. You may be requested to submit additional document or information, electronically or directly to Our office, or to meet with Our agent, as instructed by Us, if You wish to use certain services made available to verified GoPay users or as necessary.
    4. We will verify the information and documents You submitted through Gojek application or any Authorized Platform Partner and determine whether You have satisfied all of the requirements for a verified GoPay user.
    5. Approval and/or rejection of Your verification request shall be Our sole discretion subject to the prevailing laws and regulations. We may, from time to time, revoke the approval of Your verification request and roll back your account status to be unverified, including in the event of doubt of the accuracy and/or validity as well as completeness of documents and/or information You submitted.
    6. To avoid any misuse of Your GoPay account, We may stop any of the GoPay services if the documents or information that We ask from You are not accurate, valid and/or complete.
    7. Registration of GoPay account can only be conducted by You as a legal person. You represent and warrant that the registration of Your GoPay account is intended by You for Your own interest, and not for the interest of any other party, including any legal entity and/or business entity. We are entitled to reject Your registration of GoPay account for the interest of any party other than Yourself, including any legal entity and/or business entity.
    8. Any data submitted by You to Us for account registration shall be Your own data. Any submission from the respective account will be acknowledged as authorized submission.
  3. Personal Information
    1. You agree that the collection, utilization, and submission of data that You submitted to Us, including via Gojek application and/or Authorized Platform Partner, and the data that We collect in relation to the provision of Our services to You, including but not limited to Your personal information, shall be subject to the applicable privacy policy in Gojek application (https://www.gojek.com/privacy-policy/) (“Our Privacy Policy”).
    2. You understand that when You conduct Your GoPay account registration, access and/or use any of GoPay features, through Gojek application and/or any Authorized Platform Partner, You disclose Your data and personal information to Us, Our affiliate, Gojek and/or such Authorized Platform Partner, as relevant. You also agree that there will be sharing of Your data or personal information between GoPay and such parties to support Our services to You. You understand that this data sharing is necessary to support and improve Your experience in using GoPay features and hereby consent to such data sharing. You also understand that the privacy policy of such Authorized Platform Partner can be applicable in relation to the collection, utilization and submission of Your data via such Authorized Platform Partner. We encourage You to read and review the relevant privacy policy thoroughly.
    3. Without prejudice to the terms in the applicable privacy policy, as a part of the efforts to keep the information in Your GoPay account actual, You need to immediately submit to Us any changes to the personal information You have previously submitted together with its supporting evidences, including but not limited to electronic mail address, phone number that You register upon Gojek and/or GoPay account opening and/or other documents You submit in the process of application as verified GoPay users.
    4. The submission of documents or information to Us, including without limitation to documents or information during registration or when providing comments to Our services in the review page, constitutes Your agreement on the collection, use and/or disclosure by Us of the personal information You have submitted, in accordance with the prevailing laws and regulations.
    5. GoPay reserves the right to request additional information from You, other than what is referred to in this Terms and Conditions, to allow Us to comply with Our anti-money laundering obligations. You agree to comply with Our request, in any form at Our own discretion, at Your own expense, for further information as We reasonably require to enable Us to comply with Our anti-money laundering obligations. Notwithstanding Article 13 of these Terms and Conditions, any additional information provided by You at our request shall be deemed as an information fully provided by You and We are not responsible
    6. We will not disclose Your personal information to any party except as permitted under this Terms and Conditions and/or Our Privacy Policy.
  4. Consent
    1. You represent and warrant that You are an individual who is legally authorized to be bound by an agreement based on the laws of the Republic of Indonesia, specifically to be bound by these Terms and Conditions, to use GoPay and that You are at least 21 years of age or has married and are not under a guardianship.
    2. If You do not meet those requirements, You represent and warrant that the opening of Your account and other activities that You performed using GoPay have been approved by Your parents or guardians.
    3. You waive every right under the law to cancel or revoke any and all consents that You have given based on these Terms and Conditions when You are considered as an adult under the law.
  5. Top-up, Withdrawal and Transfer
    1. The top-up and withdrawal of Your GoPay account balance can be conducted through channels that We and/or our partners have provided, including certain banks’ channels or other third parties’ channels as informed by Us. This service may be subject to a certain fee which may vary depending on the channels.
    2. You understand that top-ups conducted through Authorized Platform Partner or other third-party channels may experience system and/or network disruption from time to time from the Authorized Platform Partner’s and/or other third parties’ end. We assume no liability of such disruption.
    3. If a third party allows a direct debit and/or auto top-up feature from Your source of fund with that third party, You understand that the registration for such feature will have to be conducted directly by You with the relevant third party. Our responsibility will be limited to forwarding the instructions that You have given Us in relation to such direct debit and/or auto top-up activities to the relevant third party. Complaints arising in relation to the registration for direct debit and/or auto top-up features, authentication of instruction and/or the system of the third party are not our responsibilities.
    4. You understand that in the event direct debit and/or auto top-up feature is enabled by a third party in GoPay, the direct debit and/or auto top-up feature information may be attached with Your GoPay account. In such event, the risk that may arise against Your GoPay account may impact Your direct debit and/or auto top-up feature. For avoidance of doubt, any risk which arises out of Your fault, Your negligence and/or any other factors not incurred by Our fault, shall not be Our responsibility.
    5. Withdrawals and transfers of GoPay account balance can only be conducted by You as a verified user for the maximum amount of Your GoPay account balance at the time You conduct the withdrawal and transfer, less applicable fees. We will inform of the applicable fees from time to time.
    6. We may determine minimum amount of withdrawal of which You may authorize for each withdrawal. We will inform from time to time of such applicable minimum withdrawal amount.
    7. Withdrawals and transfers of GoPay account balance can be conducted only if your GoPay account has been verified and withdrawals can only be made for cash withdrawals to a saving account at a bank, under Your name. Withdrawals are not addressed for withdrawal to virtual account and/or account other than bank account under Your name as beneficiary. Withdrawals that You conduct to accounts other than bank account under Your name as beneficiary shall be Your full responsibility.
    8. Any hindrance and/or loss incurs related to top up and/or withdrawal due to the failure of any Authorized Platform Partner or other third parties’ system shall not be Our responsibility. However, if we receive complaints from You regarding such issues, we may, based on our discretion, forward your complaints to such Authorized Platform Partner or the relevant third party for their follow up.
    9. Your GoPay balance will only be used for fulfilling obligations towards You and merchant. Your GoPay balance will not be used to fund any activities outside Our obligations towards You and merchant.
  6. Balance and Transaction Limits
    1. The amount of Your GoPay account balance is limited to: (a) IDR2,000,000.- (two million Rupiah) if Your account is not verified; or (b) IDR10,000,000.- (ten million Rupiah) if Your account is verified; or (c) a lesser amount as determined by Us.
    2. Your monthly GoPay account transactions that are incoming in nature may not exceed IDR20,000,000 (twenty million Rupiah) per calendar month.
    3. If the balance or monthly transaction of Your GoPay account exceeds such limits, We are entitled to conduct a verification before taking any further action, including without limitation to not processing the transaction order that You submitted.
    4. We need You to fully understand that We are not a bank. Your GoPay account balance is not a saving within the definition of the laws that are related to banking, is not subject to the protection program by Lembaga Penjamin Simpananand is not entitled to any feature that is commonly attached to a bank account (such as interest, etc).
  7. Usage
    1. You may access your GoPay account via Gojek application and/or via Authorized Platform Partner. In the event you access your GoPay account via Authorized Platform Partner, You need to read its relevant terms and conditions and ensure the security and reliability of such Authorized Platform Partner’s system. You acknowledge and agree that We assume no responsibility regarding the security and reliability of Authorized Platform Partner’s system.
    2. GoPay may be used as a payment method for goods and/or services available in the Gojek application as well as goods and/or services outside the Gojek application, as informed by Us.
    3. Payment using GoPay can be conducted with merchants that are third parties who have entered into cooperation agreements with Us and/or Our aggregators.
    4. Your GoPay balance can be used wholly, until it becomes zero, subject to these Terms and Conditions.
    5. The merchants who enter into cooperation agreement as the third party to Us, who accept GoPay, shall not impose surcharge to You for Your transaction using GoPay. If You find any merchant who imposes surcharge to You for Your transaction using GoPay, please contact us at cs@go-pay.co.id.
    6. The method of use and/or payment may be changed and/or added from time to time, as informed by Us. The changes and/or additions may result in a requirement to update Your Gojek application and/or any Authorized Platform Partner’s application.
    7. Your GoPay account balance will be reduced automatically with the amount entered or confirmed by You for the relevant payment, as long as You have sufficient balance. If Your GoPay account balance is not sufficient for the relevant payment, We may reject processing Your payment or if Our service allows partial payments, We will require You to pay the differences using cash or other method as determined by Us.
    8. Transactions which have been confirmed by You and processed by Us, cannot be cancelled. We have full rights to test and to decide on requests for cancellation on a case by case basis.
    9. If you demand any refund, such refund claim may be submitted directly to the relevant merchants or Authorized Platform Partner. We will process refund based on request from the merchants or Authorized Platform Partner. Aside from the foregoing, You may submit a refund claim to Us at the latest 7 (seven) calendar days after transaction date by submitting sufficient supporting evidence. In such case, We will process Your refund based on our review of such claim.
    10. You acknowledge that We are an operator of payment system services. GoPay does not have control nor assume the liability or the legality for the goods or services that are paid with our services. Every complaint and/or claim in relation to goods and/or services provided by the Authorized Platform Partner or any other third parties must be filed directly to the relevant third parties or Authorized Platform Partner.
    11. We need You to understand that the use of Your GoPay account and/or GoPay services are your personal responsibilities. DO NOT GIVE ACCESS OR ALLOW ANOTHER PERSON TO ACCESS YOUR GO-PAY ACCOUNT. You agree that every transaction order placed through Your GoPay account from Gojek Application or any Authorized Platform Partner will be deemed as having been authorized by You and therefore is a transaction order from You. We cannot and cannot be asked to be responsible for any losses or claims arising out of Your use of GoPay account and/or GoPay services that contravene these Terms and Conditions.
  8. Authentication
    1. As part of Our efforts to maintain the security of Your GoPay account, You need to register 6 digits of numbers as a PIN code for authentication of Your GoPay
    2. Your PIN code will be required for payment and/or utilization of certain services as determined by Us.
    3. You must maintain the confidentiality of Your PIN code. Losses arising out of Your failure to maintain the confidentiality of Your PIN code are Your full responsibility. Any verified PIN submission from Your account shall be deemed as authorized transactions and/or activities.
    4. To reset the PIN or other applicable authentication method, You need to verify by entering the OTP (One Time Password), which is sent via SMS to Your registered telephone number, in the Gojek application or the relevant Authorized Platform Partners. We and Our Staff will never ask for these OTP. You agree to assume all risks relating to the disclosure of these OTP to any third party and to be fully responsible for every consequence related thereto.
    5. We may enable other authentication method, including but not limited to fingerprint authentication and/or facial recognition as your device may enable. You need to follow the registration flow of the relevant recognizable factor (such as fingerprint for fingerprint authentication and/or real-time facial image for facial recognition) as determined by Us, if You wish to activate the authentication method. This authentication method may require PIN prior activation.
    6. Authentication recognizable factor may be stored and verified by Us or by other third party (such us Your device, as per your permission). Any claims related to storing and/or verification of recognizable factor by any third party (such as Your Device) shall not be our responsibility. However, We will conduct any reasonable action to minimize the risk that we can identify, which may incur due to the activation and/or use of authentication factor.
    7. In the event You access Your GoPay account via the Authorized Platform Partner, such Authorized Platform Partner may establish its own authentication method. We assume no responsibility related to the Authorized Platform Partner’s authentication method.
  9. Account Blocking and Access Disablement
    1. Upon your request, We will block Your GoPay account and the use of GoPay services by Your GoPay Additionally, if in Our view, there are events that are causing losses and/or that may cause losses to Us or to You or other third party, We will also conduct such blocking. However, We provide a channel for You to file a complaint in accordance with item 9(c) below.
    2. Account blocking may happen including, without limitation, due to the following events:
      1. Your report that Your cellular phone is missing or has been stolen or hacked;
      2. Blocking order issued by a government or monetary institution or based on a court order;
      3. Your GoPay account is not used for a minimum period of 6 consecutive months;
      4. The use of Your GoPay account and/or GoPay services contravene these Terms and Conditions, the terms of use of the Gojek application, other terms and conditions applicable for other feature or service in the Gojek application, Our Privacy Policy and the prevailing laws and regulations, including but not limited to use of counterfeited documents;
      5. Other reasons that are causing losses to You or to Us, including abusive and fraudulent actions; Or
      6. When our system catches a suspicious pattern of financial transactions.
    3. If Your GoPay account is blocked and You have strong evidence that there are no suspicious activities occurring, You may file Your complaint in accordance with that stated in these Terms and Conditions. After verifying Your complaints, We will determine whether to end or to continue the blocking of Your GoPay Blocking will not be continued unreasonably if We decide that the matters that are causing the blocking have ended.
    4. We at all times have the full discretion to temporarily or permanently disable Your access to Your GoPay account in any Authorized Platform Partner and/or a part or all of GoPay features and services in any Authorized Platform Partner.
  10. Account Closing
    1. Your GoPay account can be closed for the following reasons:
      1. Your request;
      2. Our policy based on the prevailing laws and regulations;
      3. A force majeure occurring for 3 (three) consecutive months or more; and/or
      4. Other reasons in connection with account blocking.
    2. We will return Your GoPay account balance through the method determined by Us, after being deducted with outstanding fees (if any), except if in our view We need to retain a certain portion of Your GoPay balance, for example, if there is a reasonable belief that that portion is related to or is a result of a fraud, abusive actions and/or other violation of the law.
    3. b. Your GoPay account will be terminated automatically or closed if You close your Gojek account.
  11. Rejection of Transaction

    We may reject a transaction performed by You if You violate a part or all of these Terms and Conditions and/or violate the prevailing laws and regulations.

  12. Fees

    In using GoPay account and/or GoPay services in Gojek application or any Authorized Platform Partner, You will be subject to fees, including without limitation to top-up fees, withdrawal fees, transfer fees and/or transaction fees performed through the Authorized Platform Partner, third party’s channel, as stipulated by Us, the Authorized Platform Partner and/or other relevant third party, or fee for re-activation of GoPay account which was deactivated. The amount of fees charges by GoPay may be different and will be informed to You from time to time.

  13. Your Rights and Obligations

    In addition to the Your responsibilities as set out in other parts of these Terms and Conditions, You are responsible for:

    1. The safety and possession of Your cellular phone or other device which is being used to access Your GoPay account including reasonably maintaining and providing sufficient resources to avoid failure or disruption in every GoPay services process caused by malfunction of Your cellular phone or other device;
    2. The safety and validity of Your cellphone number which you registered to access GoPay account, therefore We shall not be responsible for any claim arises if Your registered cellphone number is possessed by any other party, becomes inactive based on telecommunication provider’s policy and/or becomes dormant;
    3. The confidentiality of the OTP sent to You and/or PIN set by You;
    4. Every transaction that You performed. You must be careful when using Your GoPay account and/or GoPay services, including without limitation when selecting transaction menu, payment destination, inserting the value of the payment etc. You must ensure that You will only follow the transaction instruction as published by GoPay in accordance with the transaction that you approve; and
    5. Any loss, claim, lawsuit and/or cost incurred, including from other party to Us, which arise from Your breach of these Terms and Conditions, Your negligence in using GoPay account, GoPay service, GoPay feature in Gojek application and/or any Authorized Platform Partner, including without limitation to those caused by recklessness, carelessness or misuse of GoPay account and/or GoPay services by You or another party using Your GoPay
  14. Our Liabilities
    1. We are not liable for indirect and immaterial losses, including fees, interests, damages or losses in whatever form or type (including personal injury, emotional distress and loss of data, goods, income, profit, usage or other economic benefit) incurred by You or any other third party.
    2. We are not liable for any losses, including fees, interests, damages or losses in whatever form or type (including personal injury, emotional distress and loss of data, goods, income, profit, usage or other economic benefit) incurred by You or a third party due to the fault of You or any third party other than Us, including the merchants and the partners that provide top up and withdrawal channels.
    3. We are not liable for any losses, including fees, interests, damages or losses in whatever form or type (including personal injury, emotional distress and loss of data, goods, income, profit, usage or other economic benefit) which occurred due to the system failure of the Authorized Platform Partner, the legality of the goods and/or services provided in the Authorized Platform Partner, also the safety and security of Your transaction which occurred in the Authorized Platform Partner.
    4. We are responsible only for direct losses, which is the amount actually paid, arising out of or in connection with the use of Your GoPay account, which can be proven to have been caused by Our gross negligence or violation of these Terms and Conditions. In any event, Our maximum liability is limited to the latest balance of Your GoPay as recorded in Our system or Rp10,000,000 (ten million Rupiah), whichever is lower.
  15. Indemnity

    By registering and using GoPay account and GoPay services, You agree to hold harmless Us, Our licensors, Our affiliates and each of our staff, director, commissioner, employee, representative and agent, from and against any and all claims, costs, damages, losses, liabilities and expenses (including advocate’s fees) arising out of or in connection with:

    1. Your violation of these Terms and Conditions or the prevailing laws and regulations, whether referred to in these Terms and Conditions or not;
    2. Your violation of third parties’ rights in connection with GoPay and/or GoPay services;
    3. Any use or misuse of GoPay and/or GoPay services by You or another party using Your account;
    4. Any misconduct by a party other than Us, whether intentional or in the form of negligence; or
    5. The blocking of Your GoPay account based on the matters set out in these Terms and Conditions.

    This indemnity provision shall survive the closing of Your GoPay account.

  16. Problems and Complaints
    1. We use our best efforts in keeping the security of our system, including the system recording Your transactions electronically in Our server. Data and balance and/or transaction history recorded in Our system constitutes data and balance and/or transaction history that are final and binding on You.
    2. We apply reasonable security standards to protect Your data during transmission, when stored, and Your use of GoPay account and/or GoPay services. Nonetheless, We reiterate to You that there is no system that cannot be hacked and this may result in an increased risk to Your information and the use of GoPay account and/or GoPay services. Therefore, to the extent permitted by the prevailing laws and regulations, You agree to hold Us harmless from any claims arising in connection with viruses, damages, disruptions, other forms of system disruptions caused by parties other than Us or unauthorized access by third parties in bad faith. We recommend You to immediately inform Us if You experience any system disruption as mentioned above so that We are able to try to fix the disruptions.
    3. You agree not to corrupt, change or modify Your GoPay account or attempt to corrupt, change or modify it in any manner whatsoever.
    4. We are entitled to prohibit You from using GoPay services in Gojek application or any Authorized Platform Partner if You use inadequate device or unauthorized device or for purposes other than purposes that GoPay services are intended for.
    5. We need You to understand that in the event a top-up, a withdrawal and/or transfer is through a third party, including without limitation to Authorized Platform Partner, certain banks and/or any other channels, there is a possibility of system failure from that third party. We are not responsible for this problem.
    6. If Your cellular phone and/or other device is missing, stolen and/or hacked, please inform Us immediately via the electronic mail account registered in Your GoPay account or via telephone to GoPay Customer Service. If there is a transaction after your cellular phone and/or other device is missing, stolen and/or hacked, but You have not notified the same to Us in such manner, then the payment will be deemed as valid.
    7. If You have any question, request, complaint or need to provide any information in relation to GoPay feature, You may send it via an electronic mail to the address cs@go-pay.co.id or a telephone call to 1500304.

      To respond to Your questions and complaints, We will first conduct a verification on Your data. We are entitled to refuse processing your question or complaint, if Your data does not match the data recorded in Our system.

      We will check or conduct a verification on Your complaint and provide Our response in accordance with the policy and procedure applicable in Our company after receiving the complete complaint submission from You.

  17. Correction
    1. If according to Our records, there is a mistake in the transaction, We may conduct a correction on Your GoPay We will not correct Your GoPay balance without strong evidence or basis that there is a mistake in the transaction. You may submit a correction request to Us through the channel that We provide. We will verify and decide on a case by case basis.
    2. In connection with the correction purpose as set out above, You hereby grant Us an irrevocable power to debit and/or credit Your GoPay The said power will remain valid and will not terminate for any reasons whatsoever including the reasons set out in Article 1813, 1814 and 1816 of the Indonesian Civil Code, unless if You close Your account.
  18. Force Majeure

    Our services may be interrupted by events or matters beyond Our authority and control (Force Majeure), including without limitation to natural disasters, electricity disruption, telecommunication disruption, government policy and other matters beyond Our authority and control. Therefore, you agree to hold Us harmless from any claim, if We are not able to fulfill Your instruction through GoPay account, whether partially or entirely, due to a Force Majeure.

  19. Intellectual Property Rights

    GoPay, including its name and logo, code, design, technology, business model, is protected by copyright, trademark and other intellectual property rights available under the laws of the Republic of Indonesia. We (and parties receiving licenses from Us, if applicable) own all rights and interests on GoPay, including all intellectual property rights related thereto. These Terms and Conditions do not and in any manner whatsoever shall not be deemed as a grant of any license to You to use Our intellectual property rights as set out above. You shall not (i) copy, modify, adapt, translate, make derivative works from, distribute, give a license, sell, transfer, publicly display, reproduce, transmit, move, broadcast, decompile or disassemble any part of or by other means of exploiting the GoPay system (including the service features therein) licensed to you, except as permitted in these Terms and Conditions, (ii) give a license, sublicense, sell, resell, move, transfer, distribute or commercially exploit or make available to any third party and / or software by means of; (iii) create internet "link" or "frame" or "mirror" any software on other servers or wireless devices or internet-based ones; (iv) reengineering or accessing our software to (a) build competing products or services, (b) build products using ideas, features, functions or similar graphics, or (c) copy ideas, features, functions or graphics, (v) launch automated programs or script, including, but not limited to, web spiders, web crawlers, web robots, web ants, web indexers, bots, viruses or worm, or any program that might make multiple server requests per second, or create heavy loads or hinder the operation and / or performance of the application, (vi) using robot, spider, site search/retrieval application or other manual or automatic device or process to retrieve, index, “data mine”, or in any way reproduce or avoid the navigation structure or presentation of the application or its content; (vii) publish, distribute or reproduce in any way material that is protected by copyright, trademark or other information that We hold without obtaining prior approval from us or the rights owner who licenses his/her rights to Us, (viii) removing any copyright, trademark or other proprietary rights contained in the GoPay system.

  20. No Waiver

    Our waiver of or Our delay or failure in filing a claim against any breach of any provision in these Terms and Conditions or in exercising any rights provided under these Terms and Conditions shall not be deemed as a waiver in connection with a substantial breach of any provision of these Terms and Conditions.

  21. Language

    These Terms and Conditions are made in English and Indonesian language. In the event of inconsistency between the English language version and the Indonesian language version, the Indonesian language version shall prevail.

  22. Assignment

    You warrant that the use of GoPay account will be used only by You and for Your own interests as the owner of the account in accordance with these Terms and Conditions. You may not assign Your right under these Terms and Conditions without Our prior written consent. If there is any party using Your account and/or if there is any party acting as the beneficial owner of Your account other than Yourself, You are obliged to report it to Us via cs@go-pay.co.id. If there is no report from You regarding another party acting as beneficial owner, you warrant that You are the sole beneficial owner of Your account.

    Although Your GoPay balance may be transferred to another party, Your GoPay account cannot be transferred to another party. We may assign Our rights based on these Terms and Conditions to other third parties based on Our full discretion.

  23. Severability

    If any provision in these Terms and Conditions is declared as illegal, invalid or unenforceable, in part or in its entirety, based on any regulation or legal principle, that provision or a part thereof, to the extent it is illegal, invalid and unenforceable, shall be deemed excluded from these Terms and Conditions but the legality, validity or enforceability of the remaining provisions of these Terms and Conditions shall not be affected.

  24. Governing Law

    These Terms and Conditions shall be governed by the laws of the Republic of Indonesia. Any and all disputes arising out of the use of Our services will be subject to the exclusive jurisdiction of the District Court of South Jakarta.

  25. Amendments

    These Terms and Conditions, in partially or in its entirety, including any features or services that are offered in the GoPay account, may be modified, added, or amended from time to time based on Our discretion with or without notice to You. Your continued use of GoPay after the modifications, variations and/or amendments of the Terms and Conditions shall constitute Your agreement and acceptance of the modifications, variations and/or amendments. If You wish to reject the modifications, variations and/or amendments, You need to stop accessing or using GoPay and/or Our services.

Your use of GoPay account and/or GoPay services constitute Your approval to be subjected to (i) these Terms and Conditions; (ii) the general terms and conditions for the use of Gojek application; (iii) the specific terms and conditions that apply for each service feature available in Gojek application; (iv) the privacy policy; and (v) any prevailing laws and regulations.

 

GOBILLS TERMS OF USE

We thank you for your trust in GoBills Services. Please take Your time to read the whole Terms of Use of GoBills ("GoBills Terms of Use").

This GoBills Terms of Use are an integral part of Gojek Terms of Use If you use GoBills Service on the Gojek App, You will be deemed to have read and agreed to the GoBills Terms of Use. Therefore, if you do not approve any part of the the GoBills Terms of Use, please do not continue using GoBills Service.

  1. GENERAL TERMS

    Unless specifically defined below and in other parts of this GoBills Terms of Use, the capital letters used in this GoBills Terms of Use must be interpreted in accordance with the terms in the Gojek Terms of Use.

    GoBills is a payment channel feature for routine bill, utility fees and/or other specific bills.

    BILLERis a third party issuer of invoice against provision of goods and/or services, who cooperate with us either directly or through aggregator or integrator, with regards to invoice payment acceptance through GoBills.

  2. TERMS OFSERVICE
    1. Users can use GoBills Service to pay the routine bills, utility fees and/or other specific bills issued by Biller if the User has sufficient balance in his/her GoPay account or other source of fund, including but not limited to credit card, debit card and/or other electronic money, as determined by Us from time to time.
    2. We only facilitate routine bill payments, utility fees and/or other specific bills to the Biller. We are not responsible for the quality of goods and/or services or other matters related to goods and/or services that are the responsibility of the relevant Biller.
    3. The use of GoBills for the payment of each routine bill, utility fees and/or other bills can be subjected to the specific terms and conditions that apply to each payment of such routine bill, utility fees and/or other bills as determined from time to time by Us.
    4. In the event You choose to activate the automatic bill payment feature in GoBills service, You are deemed to have granted us the power of attorney to deduct the GoPay balance in your GoPay account or debit Your other sources of fund, such as but not limited to credit cards, debit cards and/or other electronic money, as We specify from time to time, on the date You specified, the amount charged by the Biller and other costs (if any). For the avoidance of doubt, the power of attorney granted will remain valid to the extent You choose to activate the automatic bill payment feature in GoBills service.
    5. In utilizing the automatic bill payment feature in GoBills service, We may ask You to input PIN, verification code and/or other security methods as We inform You from time to time, where the confidentiality of the security methods mentioned shall be Your full responsibility.
    6. You shall release Us from all responsibilities, either directly or indirectly, in case of any failure of bills payment through the automatic bill payment feature in the GoBills service caused by an error in the information you provided and/or there is not enough GoPay balance in your GoPay account, or Your other sources of fund, such as but not limited to credit cards, debit cards and/or other electronic money, as We specify from time to time.
    7. User complaints regarding GoBills Service can be submitted via GoBills Call Center at 1500-304 or by sending an email to cs@go-pay.co.id within a period of no later than 1 (one) year after the transaction.
    8. The successful transaction history of GoBills will be displayed in the application maximum for a period of 1 (one) year months after the transaction or other period of time that We specify.
    9. The use of GoPay as a payment method in the GoBills feature is subject to the GoPay Terms of Use.
    10. The use of other source of fund, including but not limited to credit card, debit card and/or other electronic money, as payment method in the GoBills feature is subject to the terms and conditions of such relevant source of fund, any fault and/or loss arising out of the use of other source of fund as payment method in the GoBills feature shall not be Our liability.
    11. All forms of failure for bills payment through the GoBills features which arise out ofany fault from any third party, including but not limited to Biller, payment methods provider and/or integrator system, shall not be Our fault.
  3. USER’S REPRESENTATIONS AND WARRANTIES
    1. The User’s representations and warranties provided in this Article are additional to the representations and warranties provided by the User as set out in the Gojek Terms of Use. Nothing in this Article shall reduce or limit the applicability of the representations and warranties provided by the User in the Gojek Terms of Use.
    2. You agree to hold harmless and indemnify us for any claims filed and losses that is incurred by Us, Biller or any other third party in any form, whether directly or indirectly, related or in connection with violations of representations, warranties or provisions in this GoBills Terms of Use or non-exercise of any obligation in this GoBills Terms of Use by You.

GOPOINTS TERMS OF USE

as of 01 September 2019

We thank you for Your trust in GoPoints Service in the Gojek App. Please take Your time to read the whole Terms of Use of GoPoints ("GoPoints Terms of Use").

This GoPoints Terms of Use is an integral part of the Gojek Terms of Use. If You use the GoPoints Service on the Gojek App, You will be deemed to have read and agreed to the GoPoints Terms of Use. Therefore, if You do not agree to part or all of the conditions of the GoPoints Terms of Use, please discontinue the use of GoPoints Service.

  1. GENERAL TERMS

    Unless specifically defined below and in other parts of GoPoints Terms of Use, capital letters used in the GoPoints Terms of Use must be interpreted in accordance with the terms in the Gojek Terms of Use.

    GoPoints is one of the services in the Gojek App, which is a form of appreciation given by Us to You for the use of the Gojek App.

    Voucher Code is a series of digits of code You receive to redeem Voucher with the Product.

    Merchant is the parties that provide Product as registered in the GoPoints Service in the Gojek App.

    Point is a form of appreciation that You get through the GoPoints Service.

    Product is goods and/or services that will be provided and/or rendered by the Merchant.

    Transaction is the activity of purchasing and paying Vouchers for Product conducted by You through the GoPoints Service.

    Token is the value You get for every transaction of services in the Gojek App that You make.

    Voucher is vouchers available on the GoPoints page that can be redeemed for Product.

  2. POINT ACQUISITION
    1. Subject to the frameworks specified in the GoPoints Terms of Use, for each transaction in the Gojek App, You are entitled to one or more Token that will be determined by Our own policy.
    2. Issuance of Token is subject to the following conditions:

      You have the right to:

      • maximum of 1 (one) Token per day for GoPulsa Service transactions;
      • maximum of 5 (five) Tokens per day for GoPay Service transactions;
      • maximum of 1 (one) Token per day for GoBills Service transactions;
      • maximum of 5 (five) Tokens per day for GoDeals Service transactions;
      • maximum of 1 (one) Token per day for GoPulsa Service transactions; and
      • a maximum of 10 (ten) Tokens per day for GoRide, GoFood, GoCar, GoSend, GoShop, GoTix Service.

      For the purposes of this Article 2 (B), one day is calculated from 00:01 until 24:00 on the same day.

    3. You can exchange the Token that you have with Points through the features in GoPoints Service.
    4. You can use Point to redeem Voucher displayed in the GoPoints Service catalogue that can be accessed through the Gojek App.
    5. Points are not transferable, assignable and tradeable and only applicable to be used by You or to whom the Points are issued.
    6. The validity period of Your Points are as follows:
      1. The Point You acquired in the month of January until June will be expired on 31 December; and
      2. The Point You acquired in the month of July until December will be expired on 30 June.
  3. REDEMPTION OF POINTS WITH PRODUCTS
    1. You can exchange the Point that You have with Vouchers which are available on catalogue page in GoPoints Service.
    2. By redeeming the Point to Voucher, You are deemed to understand that every redemption of the Voucher will be subject to the terms and conditions set by the Merchant as displayed on the page of each Vouchers.
    3. Voucher that You owned will be stored on the "My Voucher" page in the Gojek Application for the period specified by the Merchant on each Merchant pages.
    4. To use the Voucher that you have redeemed, You can move the "Slide to Use" button and click the "Get Voucher Code" button and You will receive a Voucher Code, where the Voucher Code will be valid for a period of 24 (twenty four) hours after the Voucher Code is issued.
    5. Voucher Code that is not used within 24 (twenty four) hours will automatically expire and can no longer be used or returned.
  4. REDEMPTION OF VOUCHERS WITH PRODUCTS
    1. You can redeem the Voucher Code that You have obtained with the Product provided by the Merchant in accordance with the terms and conditions set forth in each Vouchers.
    2. For the use of the Voucher Code, We are not responsible for the unavailability and inconsistency of Product provided by Merchant and the invalid Voucher Code to be redeemed for Products.
    3. You are prohibited from reproduce, resell or trade the Voucher. Any attempt to do this will potentially result in cancellation of the validity of the Voucher at the discretion of Us and/or the Merchant.
    4. Voucher can only be exchanged in whole and cannot be exchanged in part or in stages. If the redeemed Voucher is less than the nominal value stated on the Voucher, then the Voucher will be deemed to be fully redeemed and there will be no right to refund, cash or new Voucher which has the same value as the margin between the nominal value and the redemption value.
  5. MISCELLANEOUS
    1. You agree that We may cancel your Token, Point, Voucher Code or Voucher, based on assessment or suspicion with reasonable reasons, which are obtained by violating the provisions set out in the GoPoints Terms of Use.
    2. For matters not specifically regulated in the GoPoints Terms of Use, You hereby declare to be subject to any operational provisions or procedures imposed by Us, either at this time or as amended from time to time.
  6. USER’S REPRESENTATION AND WARRANTY
    1. The representations and warranties of the User as stipulated in this Article 6 are additional to the representations and warranties provided by the User as contained in Gojek Terms of Use. There are no provisions under this Article 6 that shall reduce or limit the applicability of the representations and warranties provided by the User in the Gojek Terms of Use.
    2. In the event there is loss or problems You experience at the delivery of GoPoints Service, We will, with Our best efforts, help to mediate You with the related Merchant in seeking solutions for the problem. We do not have any liability for any problems or disputes that arise between You and the Merchant, including taking legal action deemed necessary by You or the Merchant.

How to Contact Us

You can contact us by e-mail to the following address: customerservice@go-jek.com or by telephone to number (021) 5025-1110. All Your correspondence will be recorded and stored for Our records.

TERMS FOR PROVISION OF LOAN FACILITY

as of 01 September 2019

Please review this Terms for Provision of Loan Facility and Privacy Policy of Findaya (“Terms of Use”) carefully before using the PayLater services by submitting your first Transactions.

 

1. GENERAL OVERVIEW

1.1. “PayLater” “PayLater” is a feature in the Application which is the provision of information technology-based loan facilities provided by the Lender(s), to You (“Loan Facility”), through Findaya as the P2P Lending Operator.

1.2. The loan funds channeled to You are entirely derived from and owned by the Lender(s) registered in Findaya. Findaya only passes on the loan funds to You. Therefore, the legal relationship arising with regards to the Loan Facility is between You and the Lender(s), and  thus all risk associated with the Loan Facility shall be borne by You and the Lender(s).

1.3. The first Transaction that you make using PayLater will be deemed as Your application to obtain the Loan Facility and any Transaction you make using the PayLater (including the first Transaction) will be deemed as a request to disburse the Loan Facility, and if the request is approved based on Findaya’s evaluation, the Transaction Value of such Transaction will be deemed as your loan amount from the Lender(s) (“Loan”)..

1.4. You acknowledge that Findaya (for and on behalf of the Lender(s)) reserves the right to evaluate and determine (approve or reject) the granting of Loan Facility and Loan disbursement for each Transaction conducted by You.

1.5. This Terms of Use will also apply as the loan agreement between You and the Lender(s).

 

2. PROVISION RELATED TO THE LOAN AGREEMENT

The Provisions stipulated in this Section two (2) shall apply to the Loan Facility, in which Findaya acts for and on behalf of the Lender(s), and You act as the borrower.

2.1. The Main Provision of the Loan

2.1.1. The details of the Loan Facility are as follows (“Loan Details”):

Credit Limit for each Facility Availability Period: in accordance with the Credit Limit given to You as mentioned in the Application
Service Fee for one (1) Facility Availability Period: in accordance with the Service Fee mentioned in the Application
Interest Rate: 0%
Installment Value: Bullet payment; No installment is applicable
Facility Availability Period: One (1) calendar month
Billing Due Date: Last day of each calendar month
Late Payment Penalty: in accordance with the Late Payment Penalty given to You on each Facility Availability Period as informed to You.
Grace Period: based on Findaya’s sole discretion (on behalf of the Lender) as stated in the Application

2.1.2. The Loan Details, as mentioned above, and this Terms of Use, from time to time can be amended by providing prior notification to You by a notification through  the Application,  Your electronic mail and/or phone number registered in the Application. You are deemed to have agreed to the changes made when You submit Your First Transaction in the relevant Facility Availability Period in which such changes start to be applicable. 

2.1.3. The Loan Facility will automatically be renewed for the next one (1) Facility Availability Period and so on unless otherwise terminated by Findaya.

 

2.2. Fee and Repayment

2.2.1. You will be charged with Service Fee for the Loans received by You in every Facility Availability Period.

2.2.2. The Service Fee imposed in each Facility Availability Period is fixed and is not affected by the Loan amount received by You with subject to Clause 2.2.3 and Clause 2.1.2.

2.2.3. Findaya, in accordance with its own policy, may provide You with more than one Credit Limit option with different Service Fee for each Credit Limit option as mentioned in the Application. If You change Your Credit Limit based on the Credit Limit option that available is in the Application, in accordance with the applicable requirement, You agree to change your Service Fee in accordance with the Service Fee applied to the Credit Limit you choose.

2.2.4. All Loans received by You during a Facility Availability Period and the Service Fee will be billed to You (“Bill”) and shall be paid on the Billing Due Date, irrespective of the date of the Transaction.

2.2.5. You may be may have imposed a Late Payment Penalty if You fail to pay the amount of the Bill that is due. Such Late Payment Penalty will start to be incurred at the end of the Grace Period and will accumulate until the day You pay the full outstanding amount of Your Bill

2.2.6. The Loan Facility disbursement request is an approval from You to repay the Loan only through GoPay unless Findaya provides another repayment method. By giving the Confirmation on the First Transaction, You grant the unconditional and irrevocable standing instruction and power of attorney to Findaya, with the power of substitution for Findaya, to grant the standing instruction and power of attorney to PT Dompet Anak Bangsa (“DAB”), to automatically deduct your GoPay balance as the repayment of your Bill (“GoPay Deduction”) provided that:

a) DAB can start the GoPay Deduction on the Billing Due Date for the maximum amount of Your Bill; and
(b) If on the Billing Due Date, your GoPay balance is insufficient to pay all outstanding amount of Your Bill, the GoPay Deduction can be conducted in the amount of your GoPayBalance and will continue on the next days until all outstanding amounts of Your Bill and the Late Payment Penalty are paid in full.

2.2.7. You may conduct an early repayment prior to the Billing Due Date in accordance with the amount of all Loan that You received and Service Fee incurred in the Facility Availability Period without any additional fee (unless otherwise stipulated by Findaya in the future by providing notification to you).

 

2.3. Authority

2.3.1. You understand and agree that the Lender(s) has granted the instruction and power of attorney to Findaya to conduct all matters related to the Loan Facility as follows::

(a) Determine and/or perform the Terms of Use and each of its amendment from time to time for and on behalf of the Lender(s) as the loan agreement between the Lender(s) and You;
(b) Evaluates and determine (approve or reject) Your Loan Facility application and Your Loan disbursement request;
(c) Distribute the Loan disbursement to You based on the result of Findaya’s evaluation;
(d) Conduct debt collection over Your Loan repayment obligation including the Loan, Service Fee, and Late Payment Penalty (if any), to appoint and transfer the authority to a third party appointed by Findaya to undertake such collection and perform every right of the Lender(s) based on this Terms of Use; and
(e) Represent and act for and on behalf of the Lender(s) in seeking settlement in the event of dispute over the fulfillment of rights and obligations of the parties, including filing a lawsuit against You as the borrower with regards to the performance of rights or fulfillment of rights and protection of the Lender(s)’s interest.

 

2.4. Rights and Obligations of The Parties in the Loan Agreement

2.4.1. Rights and Obligations of Lender(s)
Notwithstanding any other rights and obligations stipulated herein, the rights and obligations of Lender(s), which in this case will be performed by Findaya for and on behalf of the Lender, are as follows:


(a) Shall be entitled to receive a full repayment of all Your payment obligations as the borrower that arise from the usage of PayLater services, including but not limited to the repayment of Loan, Service Fee, Late Payment Penalty, and any other fees according to this Terms of Use;
(b) Shall be entitled to conduct the collection of your repayment obligation including to appoint any other third party to do such collection;
(c) Shall be obligated to provide the Loan Facility and disburse the Loan to You in accordance with this Terms of Use; and
(d) Shall be obligated to perform the terms stipulated in this Terms of Use in connection with the Loan Facility.

2.4.2. Your Rights and Obligations
Notwithstanding any other rights and obligations stipulated herein, Your rights and obligations as the borrower are as follows:


(a) Shall be entitled to receive the Loan Facility and Loan disbursement in accordance with the terms herein;
(b) Shall be entitled to conduct early repayment in accordance with the terms herein;
(c) Shall be obligated to repay all of Your payment obligations as the borrower that arise from the usage of PayLater services in full, including but not limited to the Loan amount, Service Fee, Late Payment Penalty (if any) and other fees based on this Terms of Use.

3. PROVISION REGARDING THE USAGE OF PAYLATER SERVICE

3.1 Service Activation

3.1.1. To activate the PayLater service, You have to choose PayLater as the payment method on your Transaction confirmation page in Application and/or activate the PayLater feature on PayLater  page in Application. You shall read and agree to the terms and condition of the service (“Confirmation on the First Transaction”).

3.1.2. The Confirmation on First Transaction will be deemed as your application to obtain the Loan Facility in the amount of the determined Credit Limit and also as your request for Loan disbursement in the amount of Transaction Value.

3.1.3. By giving the Confirmation on the First Transaction, you have given your consent to Findaya to obtain and use Your Information in accordance with the Privacy Policy of Findaya.

3.1.4. If necessary, Findaya, from time to time, may ask You to provide or upload additional documents or information including in electronic form, to Findaya.

3.1.5. The approval of Your Loan Facility application and Loan disbursement request will be marked by the first successfully completed payment process of your Transaction.

 

3.2 Use of Service

3.2.1. The Loan Facility that you obtained can only be disbursed as a Loan by doing a Transaction through the Application.

3.2.2. The confirmation of Transaction order in the Transaction confirmation page by You shall also apply as Loan disbursement request and instruction for Findaya to disburse your Loan in the amount of the Transaction Value to Gojek Party and/or the Product Provider (as relevant) as the payment of the Transaction (if Your disbursement request is approved by Findaya).

3.3 Transaction through the Application

3.3.1. Subject to Clause 1.4 of this Terms of Use, You may conduct a Transaction using PayLater provided that:


(a) You have an active and verified Gojek and GoPay account;
(b) You still have remaining Credit Limit with minimum amount of the Transaction Value;
(c) There is no outstanding amount from the previous Facility Availability Period; and
(d) No occurrence of Event of Default.

3.3.2. You hereby acknowledge and agree that the processing and settlement of your Transaction are also subject to the terms and conditions of the Application and relevant product.

3.3.3. The Loan amount that arises from a Transaction will be the same as the Transaction Value. 

3.3.4. You hereby acknowledge and agree that all legal relationship arises with regard to the product from your Transaction is between You and the relevant Product Provider. Therefore, the responsibility over the quality of the product should rest with the relevant Product Provider.

3.3.5. Your successful Transaction, done using PayLater, will deduct your remaining Credit Limit and constitutes a Loan. Any complaint or issue regarding goods and/or services, including any product, that You receive will not cancel the Loan. You may submit your complaint over goods and/or services that You receive to the relevant party.

3.3.6 If, based on the confirmation from Product Provider and Application, we are informed that a Loan exists without successful transaction (“Invalid Loan”) then the following conditions will apply to the Invalid Loan:

a) For the unpaid Invalid Loan, Findaya can reduce Your Bill and refund Your Credit Limit after Findaya receives the refund of disbursed loan from the Product Provider in the maximum amount of Invalid Loan
b) For the paid Invalid Loan, then the Product Provider will refund the Invalid Loan amount to You through Findaya or Application with the method determined by Findaya or together with the Product Provider and Application in accordance with the policy of Findaya and Application.
c) The existence of Invalid Loan will not reduce or cancel other Loan, Service Fee, and Late Fee in a Facility Availability Period unless otherwise decided by Findaya or together with the Lender(s) by providing information to You in accordance with the policy of Findaya and Lender(s)

 

3.4. Privacy Policy

By agreeing to this Terms of Use, You represent that You have read and agreed to Findaya’s Privacy Policy. Therefore, You shall read the Privacy Policy of Findaya carefully. 

3.5. Rights and Obligations of the Parties in the Terms of Use of PayLater Service

3.5.2. Rights and Obligations of Findaya
Notwithstanding any other rights and obligations stipulated herein, the rights and obligations of Findaya as the P2P Lending Operator are as follows:


(a) Shall be entitled to receive and use Your Information that has been submitted to or shared with Findaya; and
(b) Shall be obligated to perform the terms stipulated in this Terms of Use in connection with the provision of Loan Facility.

3.5.3. Your Rights and Obligations
Notwithstanding any other rights and obligations stipulated herein, Your rights and obligations are as follows:


(a) Shall be entitled to receive the Loan Facility and Loan disbursement in accordance with the terms herein; 
(b) Shall inform Findaya of any change of Your Information;
(c) Shall not conduct any action that is and/or might cause losses to Findaya and/or Lender(s), including abusive and/or fraudulent behavior or behavior identified by Findaya’s system as a suspicious pattern of financial transactions
(d) Shall comply with all applicable policy of usage and privacy policy of the product and/or services in the Application. 

 

4. OTHER PROVISIONS

4.1. Your Representations and Warranties 

You, as long as You use the PayLater services, represent and warrant that:

a. You are an Indonesian citizen and legally subject to the laws of the Republic of Indonesia, an individual legally entitled to enter into a binding agreement under the laws of the Republic of Indonesia, which means that You are at least 21 years old or have been married and not under any guardianship. Otherwise, Findaya, will be entitled by law to cancel Your Loan Facility and conduct any action as stipulated in Clause 4.4.2;

b. All facts, data, information, documents and explanation provided by you to obtain the Loan Facility are true, accurate and complete; and 

c. You have read and understand this Terms of Use and this Terms of Use is a legally binding and enforceable obligation to You.


4.2. Your Account Information

4.2.1. Your account, including your Gojek, GoPay and Findaya accounts (“Account”) are within Your responsibility. You undertake not to authorize others to use your identity or Account. You shall not assign or otherwise transfer your Account to any other parties. You must protect the secureness and confidentiality of your Account password and any identification that Findaya and/or Gojek Party provides to You. If there is any illegal and/or unauthorized use of your Account or identity by any third party, in any case, orders generated from such use by third party including any Loan Facility application and Loan disbursement request, will still be deemed as valid orders, unless You have notified us to block the PayLater services for your Account before such instruction is made.

4.2.2. If Your Account or mobile phone is missing, stolen, or hacked, You undertake to immediately inform Findaya in accordance with this Terms of Use.

4.2.3. If You have any question, request, complaint or need to provide any information in relation to PayLater service, You shall send it via an electronic mail to the address stated in the Application.

4.2.4. To respond to Your questions and complaints, Findaya will first verify Your Information. Findaya shall be entitled to refuse to further process your question or complaint if Your information does not match the Information recorded in Findaya’s system.

4.2.5. Findaya will review and verify Your complaint and provide a response in accordance with Findaya’s applicable policy and procedure upon receiving the complete complaint submission from You.

 

4.3. Taxes and Fees

The Parties agree that any obligation with regard to taxes and/or other levies incurred based on this Terms of Use will be borne by each Party in accordance with the prevailing tax regulation in Indonesia unless otherwise expressly stipulated herein.

 

4.4. Event of Default

4.4.1. An event of default arises when one or more of the following events occur:

a. You, for whatever reason, fail to perform your repayment obligation and/or breach any other provisions of this Terms of Use; 

b. in Findaya’s discretion, there occur events that are and/or might cause losses to Findaya and/or Lender (s), including abusive and/or fraudulent behavior and/or pattern or behavior identified by Findaya’s system as a suspicious pattern of financial transactions;

c. The use of Your Account and/or PayLater service in a way contravening with the terms of use of the Application, other terms and conditions applicable for other features or services provided in the Application, Gojek Party’s privacy policy and/or any prevailing laws and regulation; 

d. The representations and/or warranties given by You are untrue or become untrue; and/or

e. You, for whatever reason, fail to perform your repayment obligation and/or breach any terms of use or agreement of other loan provided to You.

(either one or more, “Event of Default”)

 

4.4.2. For any Event of Default specified above, Findaya shall be entitled to:
(a) stop providing PayLater service and unilaterally terminate this Terms of Use;

(b) declare that a part or all of your outstanding amount is due and shall be payable by You immediately; and/or

(c) conduct any other action in order to obtain the repayment of all Your outstanding payment obligation and defend and enforce Findaya’s and Lender(s)’s rights under this Terms of Use.

 

4.4.3. If Your PayLater service is terminated and You have strong evidence that there is no occurrence of Event of Default, You may file Your complaint in accordance with this Terms of Use. After verifying Your complaint, Findaya will determine whether to terminate or to continue the service termination.

4.4.4. The Parties hereby agree to waive the applicability of Articles 1266 and 1267 of the Indonesian Civil Code to the extent that such provisions require an Indonesian court’s approval or decision to terminate this Agreement.

 

4.5. Governing Law and Dispute Settlement

This Terms of Use and its performance are governed and interpreted by the law of the Republic of Indonesia. All disputes arising from the usage of PayLater feature and this Terms of Use subject to the exclusive jurisdiction of South Jakarta District Court.

 

4.6. Definitions

In this Terms of Use, unless the context otherwise required, these following terms will have the following meaning:

Application” means the mobile phone application that is provided and/or operated by PT Aplikasi Karya Anak Bangsa and/or its affiliates.
You” means the user of the Application who uses the PayLater service in accordance with Your Information. 
Findaya” means PT Mapan Global Reksa which, in this Terms of Use, acts in its capacity as i) the P2P Lending Operator ii) or the authorized attorney of the Lender(s) (as relevant).
Transaction” means each transaction in any form done though the Application which is paid (either in full or partial) using PayLater.
Transaction Value” means the amount of a successful Transaction paid using  PayLater.
PayLater” has the meaning given to it in Clause 1.1.
Information” means both current and future data, information, and statement regarding Yourself (including any update and changes of it) which is given to Gojek Party and/or Findaya by You and any information that can be identified and collected through the Application,  the use of PayLater, and the use of any service or product provided or facilitated by any Gojek Party.
"Product Provider" means any party who provides goods and/or services which its payment can be processesed through the Application.
Gojek Party” means PT Aplikasi Karya Anak Bangsa and its affiliates.
GoPay” means the electronic money services issued and operated by PT Dompet Anak Bangsa.
The Parties” means the Lender(s)  (which in this case all of its rights and obligations are performed by Findaya for and on behalf of the Lender(s)), You, and Findaya in its capacity as the P2P Lending Operator.
"Lender" means party who provides the loan proceeds to You through Findaya as the P2P Lending Operator.
"P2P Lending Operator" means Findaya as the operator of information technology based lending which is registered under Indonesian Financial Services Authority (Otoritas Jasa Keuangan).
Calendar Day” means the Monday through Sunday, including national holidays and mass leaves.
"Business Day" means a day, other than Saturdays, Sundays and official national holidays, where banks are open to conduct business activities in accordance with the provisions of Bank Indonesia.

 

4.7. Miscellaneous 

4.7.1. Findaya shall be entitled to terminate the service any time if there is a Force Majeure event. Force Majeure shall include but not limited to natural disasters, fires, strikes, demonstration, and request from government authority to terminate the service as well as any other events that are beyond Findaya’s control. For the avoidance of doubt and to the extent it is permissible under the prevailing law, the Force Majeure event shall not waive Your payment obligation based on this Terms of Use.

4.7.2. You shall not transfer, all or part of Your rights and obligations that arises in relation to the Loan and PayLater services based on this Terms of Use to any other party.

4.7.3. Should one or more of the provisions in this Terms of Use become no longer applicable, invalid or unenforceable in any way according to prevailing laws, such event will not affect the validity, applicability and enforceability of other provisions in this Terms of Use.

4.7.4. The Parties hereby represent that no government institution of the Republic of Indonesia, including but not limited to OJK, is responsible for any credit risks and/or failure to pay and all losses in connection with the Loan Facility. 

4.7.5. All information stipulated in Findaya’s feature page in the Application, including but not limited to the information on Transaction history, the Loan amount, the Service Fee, Late Payment Penalty, Grace Period and Your profile as borrower or user, shall constitute an integral part to this Terms of Use.

4.7.6. This Terms of Use is prepared and agreed in Indonesian and English versions. In case of any inconsistency between the Indonesian and English version, the Indonesian version shall prevail, and the English version shall be deemed to be automatically amended to conform with and be consistent with the Indonesian version.

The Parties agree that this Terms of Use has been duly executed by way of electronic approval  in accordance with Law of the Republic of Indonesia No. 11 of 2008 concerning Electronic Information and Transactions, including its amendments from time to time. If it is further required by law or policy of the relevant authority, the Parties agree to use the required electronic signature method and all costs arising therefrom will be borne by the Lender(s).

 

GOPULSA TERMS OF USE

as of 01 September 2019

We thank you for your trust in GoPulsa feature services. Please take your time to read the whole Terms of Use of GoPulsa (" GoPulsa Terms of Use").

This GoPulsa Terms of Use is an integral part of Gojek Terms of Use. By using GO-PULSA, you will be deemed to have read and agreed to this GoPulsa Terms of Use. Therefore, if you do not agree to part or all of the conditions of the GoPulsa Terms of Use, please discontinue the use of GoPulsa Service.

  1. GENERAL TERMS

    Unless specifically defined below and in other parts of the GoPulsa Terms of Use, capital letters used in the GoPulsa Terms of Use must be interpreted in accordance with the terms in the GOJEK Terms of Use.

    GoPulsa is a feature channel to purchase electronic phone credit and / or data packages from cellular Telecommunication Operator.

    Telecommunication Operatoris any third party provider of retail telecommunication service who work with Us, either directly or through aggregator or integrator, with regards to the payment acceptance through GoPulsa feature.

  2. TERMS OF SERVICE
    1. Users can use GoPulsa Service to top-up phone credit or purchase data packages for the available Telecommunication Operator networks if the User has sufficient balance in his/her GoPay account or other source of fund, including but not limited to credit card, debit card and/or other electronic money, as determined by Us from time to time.
    2. Phone credit denominations and data packages that can be purchased by the User are as stated in the GoPulsa Service.
    3. Phone credit and data packages that have been purchased cannot be canceled or refunded.
    4. Details of the features which included in each available data package can be seen in GoPulsa Service.
    5. Telecommunication services are the services provided by the cellular Telecommunication Operator that are cooperating with Us. Therefore, we are not responsible for the quality of the cellular telecommunication services provided by the Telecommunication Operator.
    6. The update of the phone credit balance and/or data package is the responsibility of the telecommunication operator. Our responsibility is limited to only submitting User payment information to Telecommunication Operator.
    7. Any mistake in top-up to a wrong destination number or top-up to an expired cellphone number by the User cannot be refunded.
    8. We can determine the fees charged for GoPulsa Service, the fees may change at any time.
    9. User complaints regarding GoPulsa Service can be submitted via the GoPulsa Call Center at 1500-304 or by sending an email to cs@go-pay.co.id within a period of no later than 1 (one) year after the transaction.
    10. The successful transaction history of GoPulsa will be displayed in the application maximum for a period of 1 (one) year after the transaction or other period of time that We specify.
    11. The use of GoPay as a payment method in the GoPulsa feature is subject to the GoPay Terms of Use.
    12. The use of other source of fund, including but not limited to credit card, debit card and/or other electronic money, as payment method in GoPulsa feature is subject to the terms and conditions of such relevant source of fund, any fault and/or loss arising out of the use of other source of fund as payment method in the GoPulsa feature shall not be Our liability.
  3. USER’S REPRESENTATIONS AND WARRANT
    1. The User’s representations and warranties underin this Article are additional to the representations and warranties provided by the User as set out in the Gojek Terms of Use and / or GoPay Terms of Use. No provisions in this Article shall reduce or limit the validity of the representations and warranties provided by the User in the Gojek Terms of Use and / or GoPay Terms of Use.
    2. You agree to hold harmless and indemnify us for any claims filed and losses that incurred by Us, Telecommunication Operator or any other third party in any form, whether directly or indirectly, related to or in connection with violations of representations, warranties or the provisions in this GoPulsa Terms of Use or non-exercise of any of the obligations under this GoPulsa Terms of Use by You.

GOLIFE APP TERMS OF USE

as of 01 September 2019

Welcome to GoLife App!

  1. General Terms

    PLEASE READ THE ENTIRE TERMS OF USE BEFORE ACCESSING OR USING THE GoLife APP

    This Terms of Use is an agreement between Users (“You, Youror Yourself”) and PT Aplikasi Karya Anak Bangsa (“We, Us,orOur”), a limited liability company duly established and legally operating under the laws of the Republic of Indonesia and domiciled in DKI Jakarta, Indonesia. This Terms of Use governs Your access and use of the app, website (www.gojek.com, www.go-life.co.id and other websites We manage), content and products provided by Us (hereinafter, collectively referred to as “GoLife App”), as well as order, payment, or use of the service available on GoLife App (“Serviceor Services”).

    By agreeing to this Terms of Use, You also agree to additional Terms of Use, including Gojek Terms of Use and Terms of Use of each Service, and changes that are an integral part of this Terms of Use (hereinafter, the Terms of Use, additional terms of Use and its changes are collectively referred to as “Terms of Use”). Notwithstanding the inseparability, the additional Terms of Use supersedes the Terms of Use in case of any discrepancies among them.

  2. Use of GOLIFE App and Services

    The access and use of GoLife App are subject to this Terms of Use.

    You have a full discretion either to use the GoLife App or other apps, whether to use Services available on GoLife App, or to stop using the GoLife App.

    We only facilitate You finding various Services You need by providing GoLife App. All Services are provided directly by independent third parties who agreed to become Our partners (“Service Provider”).

    When ordering a Service, the GoLife App will connect You with the available Service Provider around Your location. Thus, some Services cannot be used if You do not activate the location feature.

    Furthermore, if the Service Provider accepts Your order, We will inform Your order status through GoLife App.

  3. Signing-up and Signing-in Account

    You can access and use the GoLife App and the Services if You already have Gojek account (“Account”). As for the terms for signing-up and signing-in the Account shall refer to the terms that are stipulated under Gojek App Terms of Use

  4. Personal Information

    Collection, storing, processing, use and sharing of Your personal information, such as Your name, electronic mail address, and mobile phone number You provided when opening an Account are subject to the Privacy Policy, which is an integral part of this Terms of Use.

  5. Content, Information and Promotion

    We or other parties cooperate with Us may provide Third-Party Content which You may find on the GoLife App. In any event where the Third-Party Content is provided by other parties cooperate with Us (“Third-Party Content Provider”), We are not liable to any part of the Third-Party Content. Your access to or use of the Third-Party Content is Your conformity to the terms and conditions set forth by Us or the Third-Party Content Provider, including Our or Third-Party Content Provider’s Privacy Policy.

    Third-Party Contentmeans any information, data, or actual news, made, edited, developed, and/or maintained by the Third-Party Content Provider itself or obtained by the Third-Party Content Provider from other third parties, where the Third-Party Content Provider is responsible to procure any permission necessary to display such Content, including but not limited to texts or writings, images, quotes, photographs, illustrations, animations, videos, voice recordings or music, title, and/or descriptions to be exhibited on the GoLife App, including any link to the such.

    We or other parties cooperate with Us may provide offers or promotions (“Offers”) that are exchangeable for goods, Services or other benefits related to the use of GoLife App. In any event where Offers are provided by other parties cooperate with Us (“Offers Providers”), We are not liable to any part of the Offers. Your access to or use of the Offers  is Your conformity to the terms and conditions set forth by Us or the Offers Providers, including Our or Offers Provider’s Privacy Policy.

    All information, Offers contained in GoLife App are intended solely to provide You the best experience when using GoLife App or Services. You shall not abuse Offers received during the use of GoLife App or Services.

    You agree to utilize the Offers in accordance with the terms, conditions, and purpose of the Offers and will not abuse, duplicate, monetize, transfer, use for commercial purposes or take unfair advantage of the Offers in any form of manner whatsoever.

    You understand that Offers are not exchangeable for cash, have a limited validity period and are subject to the conditions that apply to each of the Offers.

  6. Rates and Fees

    GoLife App is free to download. However, We may charge fees for using certain features and/or GO-LIFE App in the future.

    Services available on the GoLife App are subject to rates that You can find on GoLife App before You order the Service. We may adjust or renew rates from time to time based on certain factors, among other location, time, type of Services and applicable laws. We may also charge fees of a certain amount as a payment to use GoLife App.

    You may pay the Services, Third-Party Content or Offers You ordered by cash or electronic payment methods, provided by independent third parties (“Payment Method Provider”), on GoLife App, including electronic money, loan facility, debit or credit card or other payment methods (“Payment Method”) which may vary from time to time based on our sole discretion.

    To enable payment by Payment Method, You have to register officially on the Payment Method Provider You choose and use Your personal payment credentials. If You use other party’s registered credentials, You are fully responsible for all licenses required dan all losses or disputes arise between You and that other party, either caused by Your, Our, Service Provider, Third-Party Content Provider, Offers Provider, or Payment Method Provider’s negligence or omission.

    We reserve the right to refuse or postpone Your payment request using the Payment Method for certain reasons, including but not limited to any indication or We have sufficient reasons to suspect any fraud, deceit, violation against Terms of Use, violation against applicable laws including related to payment using cards, electronic money, payment transaction processes, anti-money laundering, corruption and terrorism financing, or any unusual or suspicious behaviour, including any obligation You have yet to fulfill to Us.

    Further provisions regarding the applicable rates for certain Services, Third-Party Content, Offers and/or Payment Method can be found on the additional Terms of Use of each Service You order and terms and conditions of the Service Provider, Third-Party Content Provider, Offers Provider and/or Payment Method Provider.

  7. GoLife App Software

    We only provide official GoLife App software on official digital markets, such as Google Play Store or Apple App Store, and for use on mobile phones or tablet devices only. Downloading the GoLife App from platforms other than official digital markets and/or to devices other than mobile phones or tablets is a violation of these Terms of Use and of Our intellectual property rights.

  8. Intellectual Property

    GoLife App and Services, including but not limited to names, logos, program codes, designs, trademarks, technologies, databases, business processes and models, are protected by copyright, trademark, patent and other intellectual property rights available under the laws of the Republic of Indonesia which registered either on behalf of Us or Our affiliates. We (and our licensors) have all the rights and interests of the GoLife App and Services, including all intellectual property rights related to all features contained therein and related intellectual property rights.

    Subject to this Terms of Use, We grant You a limited, non-exclusive, irrevocable, non-transferable (without the right to sublicense) license to (i) download, access and use the GoLife App, as is, only on the devices in the form of Your personal mobile phone and/or tablet and solely for the purposes of using the Service, and (ii) access or use content, information and related materials available on the GoLife App solely for personal and not for commercial purposes. All rights and privileges that are not expressly granted herein are reserved by Us or Our licensors.

    Any duplication, distribution, creation of derivative works, sale or offer to sell, display either in part or in full, and use of the GoLife App and/or Services, either digitally or otherwise or on devices other than mobile phones or tablets, including but not limited to the use of additional applications such as modifiers, emulators, etc., which diverge from this Terms of Use, as well as the intended purposes determined by Us, is a violation of Our intellectual property rights.

    You shall not:

    1. delete any copyright, trademark or other ownership notices contained in the GoLife App or Services;
    2. copy, modify, adapt, translate, create derivative works from, distribute, license, sell, transfer, display in public either in part or in full, reverse engineer, transmit, move, broadcast, decompile, or disassemble any part of or in other ways to exploit the GoLife App (including software, features and Services therein);
    3. license, sublicense, sell, resell, remove, transfer, distribute or commercially exploit or make available to other parties the GoLife App and/or software by means of creating internet “link” to the GoLife App or “frame” or “mirror” any software on other servers or wireless or internet-based devices;
    4. launch automated programs or scripts, including, but not limited to, web spiders, web crawlers, web robots, web ants, web, indexers, bots, viruses or worms, or any program that might create multiple server requests per second, create heavy burdens or impede the operation and/or performance of the GoLife App;
    5. use site searching or retrieval applications, other manual or automatic devices for scraping, indexing, surveying, data mining, or in any way multiplying or avoiding the navigation structure or presentation of the GoLife App or its contents;
    6. publish, distribute or reproduce in any way materials that are copyrighted, trademarked or other information We own without prior written consent from Us or the rights owners who license Us the rights; and
    7. use or unofficially access the GoLife App to (a) damage, weaken or jeopardize any aspect of the GoLife App, Services or related systems and networks, and/or (b) create look-alike competing products or services using ideas, features, functions or graphic similar to GoLife App.
  9. Your Responsibility

    You are fully responsible for the decisions that You made to use GoLife App, Services, Third-Party Content, Offers, or Payment Method. You shall treat the Service Provider, Third-Party Content Provider, Offers Provider, and Payment Method Provider respectfully and shall not engage in unauthorized, threatening or harassing behaviors when using Services, Third-Party Content, Offers, or Payment Method.

    You are fully responsible for any loss and/or claim arising from the use of the GoLife App, Services, Third-Party Content, Offers, or Payment Method using Your Account, either by You or other parties who use Your account, in a manner that is contrary to this Terms and Use, Privacy Policy, including the terms and conditions and privacy policy set forth by the Service Provider, Third-Party Content Provider, Offers Provider and Payment Method Provider, or applicable laws and regulations, including but not limited to the purposes of anti-money laundering, anti-terrorism financing, criminal activities, fraud in any form (including but not limited to phishing and/or social engineering activities), violations of intellectual property rights, and/or other activities that are harmful to the public and/or any other parties or are considered damaging to Our reputation.

  10. Limitation of Our Responsibility

    We provide GO-LIFE App as is and We do not represent or warrant that the reliability, timeliness, quality, suitability, availability, accuracy, completeness, or security of the GoLife App will fulfil Your needs and suffice Your expectations, including but not limited to Services, Third-Party Content, Offers and Payment Method which are fully under the Service Provider, Third-Party Content Provider, Offers Provider and Payment Method Provider’s responsibilities. We shall not responsible for any loss or damage caused by any failure or mistake of the Service Provider, Third-Party Content Provider, Offers Provider, or Payment Method Provider, or Your failure or mistake in complying to Our, Service Provider, Third-Party Content Provider, Offers Provider, or Payment Method Provider’s Terms of Use

    GoLife App may experience limitations, delays, and other issues contained in the use of internet and electronic communications, including Your, Service Provider, Third-Party Content Provider, Offers Provider or Payment Service Provider’s device is broken, not connected to the internet, out of range, turned off or not functioning. We are not responsible for any delay, failure of delivery, damage, or loss arises from such problems.

    We do not have any responsibility to oversee Your access or use of the GoLife App. However, We still supervise to ensure smooth uses of the GoLife App and to ascertain compliances with this Terms of Use, applicable laws and regulations, court orders, and/or administrative institutions or other government bodies requirements.

    We do not have any responsibility, including to take further actions or legal actions deemed necessary by You, Service Provider, Third-Party Content Provider, Offers Provider, or Payment Method Provider, for any problem or dispute arises between You and the Service Provider, Third-Party Content Provider, Offers Provider, or Payment Method Provider. We will, however, facilitate any problems or disputes arise between You and the Service Provider, Third-Party Content Provider, Offers Provider, or Payment Method Provider with reasonably necessary actions. When We facilitate a resolution of problems or disputes between You and the Service Provider, Third-Party Content Provider, Offers Provider or Payment Method Provider, We do not act as a mediator and such an action does not cause any further responsibility to Us.

  11. Troubleshooting

    If You experience a system failure, know, or suspect that Your account has been hacked, used, or misused by other parties, or if Your personal mobile phone or tablet is lost, stolen, hacked, or exposed to a virus, immediately report to Us so We may conduct necessary actions promptly to avoid use, misuse, or loss arises or may arise further.

    If You experience troubles or problems related to Services, Third-Party Content, Offers, or payment by Payment Method, or Service Provider, Third-Party Content Provider, Offers Provider, or Payment Method Provider’s behaviours, You may submit Your complaint through the feature that We provide, including rating and comment, or by contacting Us.

    To submit complaints, questions, objections, etc. (“Report”), You need to provide sufficient information, including but not limited to, facts summary, evidence You may have, order number and personal information, such as electronic mail address and registered mobile number.

    In response to the report You submit, We will first verify the information You provide and Your personal information stored in Our system. If necessary, We may ask You directly to provide information needed for verification purposes.

    We may refuse to respond to Your Report if the information You provided does not match the personal information stored in Our system or if the Report submitted in relation to, toward, on behalf of or by other party that is different than the Account holder officially registered on our system. We may also stop acting upon Your Report if We, at Our sole discretion, consider that Your Report is not supported by sufficient and clear facts or has been resolved. We may also forward Your Report to the Service Provider, Third-Party Content Provider, Offers Provider, or Payment Method Provider to be resolved directly by You and the Service Provider, Third-Party Content Provider, Offers Provider, or Payment Method Provider.

    For a particular Report related to the Service, We may, at Our sole discretion, facilitate a forum between You and the Service Provider for the purpose of reaching an amicable settlement. In this case, if You still deem necessary to take further actions, including any legal action, You may do so on Your sole responsibility.

    For a particular Report related to the Payment Method, We may refund You by mechanisms determined by Us or together with the Payment Method Provider, at our sole discretion. We will not refund another party that differs with the registered credentials on Account or Payment Method Provider, including if You use other party’s credentials to pay using the Payment Method.

  12. Temporary Suspension and Permanent Suspension of Account

    You may delete the GoLife App from Your mobile phone and/or tablet at any time. We do not have any obligation to You for any matter arises from the time of removal of the GoLife App, temporary suspension and permanent suspension of Your Account. However, You are still responsible for fulfilling Your obligations that have arisen, including but not limited to, any obligations that may arise as a result of disputes, claims, or other existing legal actions, before the date of the removal of the GoLife App, temporary suspension or permanent suspension of Your Account.

    Your account may be temporarily suspended or permanently suspended because of, including but not limited to, the following:

    1. Your Report that Your Account is used or allegedly used or misused by someone else;
    2. Your Report that Your personal cell phone or tablet is lost, stolen, or hacked;

    3. We know or have sufficient reasons to suspect that Your Account has been transferred or used by someone else;
    4. We know or with sufficient reasons suspect that things have happened that in Our view have or may harm Us, You, the Service Provider or other parties;
    5. Our system detects unusual actions from Your Account or obligations under this Terms of Use and/or Privacy Policy that are not fulfilled by You;
    6. You have passed away, been placed under guardianship or custody or experienced other incapacity that caused You to become legally incapable based on applicable laws and regulations;
    7. Use of GoLife App or Service by You or another party (who uses Your account) in a manner that is in contrary to this Terms of Use, Privacy Policy, or applicable laws and regulations; and/or
    8. Account suspension orders, whether temporary or permanent, issued by government or monetary institutions are related or based on court orders issued in accordance with applicable laws and regulations.

    If Your Account is suspended and You have a clear evidence that Your account should not be suspended, You may Report the evidence to Us. After further examining Your Report, We will, at Our sole discretion, determine to end or continue suspending Your Account. Suspension will not be continued unreasonably if We decide that any matters that caused the suspension have been resolved.

  13. Actions We Consider Necessary

    If We know or have sufficient reasons to suspect that You have committed immoral acts, violations, crimes, or other actions that is in contrary with this Terms of Use and/or applicable law, whether or not referred to in this Terms of Use, then We have the right to and may suspend Your Account, either temporarily or permanently, or stop Your access to GoLife App, including Services, Third-Party Content, Offers, and/or Payment Method contained therein, investigate, claim compensation, report to authorized parties, and/or conduct other actions that We consider necessary, including criminal and civil law proceedings.

    We will conduct investigations and/or facilitate the concerned Service Provider in reporting to the authorized party if We receive Reports of any violations You committed against this Terms of Use or violations to the applicable laws and regulations, with respect to:

    1. Verbal harassment or violence, including but not limited to, physical, gender, ethnicity, religion and race You conducted toward the Service Provider;
    2. Physical harassment or violence You conduct toward the Service Provider; and/or
    3. Sexual harassment or violence, either verbally or physically, You conduct toward the Service Provider.

    This provision applies vice-versa when You experience the same violences mentioned above by the Service Provider.

  14. Your Statements

    You represent and warrant that You are at least 18 (eighteen) years old or are married and are not under guardianship or custody and that You are legally capable and have the right to bind Yourself to this Terms of Use. If You do not meet those conditions but still access or use the GoLife App, Services, Third-Party Content, Offers, or Payment Method, You represent and warrant that Your act of signing up, accessing, or conducting other activities within the GoLife App have been approved by Your parents, guardians, or custodian. You expressly waive any rights under the applicable laws to cancel or revoke any and all consents You provided according to this Terms of Use when You are deemed legally mature.

    You agree to access or use the GoLife App, Services, Third-Party Contents, Offers and Payment Methods solely for the purpose as specified in this Terms of Use and not to abuse or use the GoLife App, Services, Third-Party Contents, Offers, or Payment Methods for fraudulent purposes, causing inconvenience to others, requesting fake orders, or other actions that may or may be deemed to cause losses in any form toward other people.

    You understand and agree that all risks arising from the use of the GoLife App, Services, Third-Party Contents, Offers and Payment Methods are entirely Your responsibility and You hereby agree to release Us from any claims regarding damages, interferences, or other forms of system disruptions caused by unauthorized access by other parties.

    You expressly release Us, including but not limited to Our officials, directors, commissioners, employees, and agents, from any and all obligations, consequences, material or immaterial losses, claims, fees (including advocate fees), or legal responsibilities that arise or may arise due to Your violation of this Terms of Use or in connection with the Service Provider’s, Third-Party Content Provider’s, Offers Provider’s or Payment Method Provider’s behaviors.

    Excluded from the foregoing, if there is a direct loss due to Our violation of this Terms of Use, then You agree and expressly limit the amount of Your claim as to the total amount actually incurred or paid in connection to the event.

    YOU ACKNOWLEDGE THAT WE ARE A TECHNOLOGY COMPANY, NOT A COMPANY ENGAGE IN HEALTH, CLEANING, BEAUTY, MAINTENANCE AND/OR OTHER DAILY NEEDS SERVICES AND WE HEREBY REPRESENT THAT WE DO NOT PROVIDE SUCH SERVICES. ALL SERVICES IN HEALTH, CLEANING, BEAUTY, MAINTENANCE, AND/OR OTHER DAILY NEEDS ARE PROVIDED BY INDEPENDENT THIRD PARTIES THAT ARE NOT EMPLOYED BY US.

    BY CONTINUING ACCESS OR USE TO THE GOLIFE APP AND/OR SERVICES, YOU HEREBY AGREE TO SUBJECT TO AND COMPLY WITH ALL OF THIS TERMS OF USE, INCLUDING ALL OF ITS AMENDEMENTS AND TERMS OF USE OF EACH SERVICE PROVIDERS OR PAYMENT METHOD PROVIDER. IMMEDIATELY STOP TO ACCESS OR USE THE GOLIFE APP AND/OR SERVICES IF YOU DO NOT AGREE TO ANY PART OF THIS TERMS OF USE.

  15. Force Majeure

    GoLife App may be interrupted by events outside of Our authority or control (“Force Majeure”), including but not limited to natural disasters, electricity disruptions, telecommunications failures, government policies, and other events. You hereby agree to release Us from any demands and responsibilities, if We are not able to facilitate Service, including to fulfill instructions You requested through the GoLife App, either in part or in whole, due to a Force Majeure.

  16. Miscellaneous

    You fully understand and agree that this Terms of Use constitutes an electronic agreement and Your action of pressing the ‘register’ button when signing-up an Account or the ‘log in’ button when logging-in to Your Account is Your active consent to enter into an agreement with Us that this Terms of Use and Privacy Policy are legally valid and binding and shall continue so long as You use the GoLife App or Services.

    You shall not sue nor object the validity of this Terms of Use or the Privacy Policy which are made in the electronic form.

    You shall not transfer Your rights based on this Terms of Use without Our prior written consent. However, We may transfer Our rights based on this Terms of Use to any party at any time without prior approval from or advance notice to You.

    If you do not comply with or violate the provisions of this Terms of Use, and We do not take direct action, it does not mean that We waive Our rights to take necessary actions in the future.

    This Terms of Use survives upon the temporary suspension, permanent suspension, deletion of GoLife App or expiration of this agreement between You and Us.

    Unenforceability of any of the conditions herein will not affect the enforceability of other provisions.

    We create this Terms of Use in Bahasa and English. Any discrepancies will be interpreted according to Bahasa.

    This Terms of Use is governed by the laws of the Republic of Indonesia. Any and all disputes arising from the use of the GoLife App or Services are subject to the exclusive jurisdiction of the South Jakarta District Court.

Contact Us

You may contact Us by electronic mail to csgo-life@go-jek.com or by phone at +6221 5025 - 2220. All correspondence will be noted, recorded and stored for Our records.

GOMASSAGE TERMS OF USE

as of 01 September 2019

We thank you for Your trust in GoMassage Services (or “GoMassage”) on GoLife App. Please take Your time to read the whole terms of use of GoMassage ("GoMassage Terms of Use"). This GoMassage Terms of Use is an integral part of the GoLife Terms of Use.

If You use GoMassage Services on the GoLife App, You will be deemed to have read and agreed the GoMassage Terms of Use. Therefore, if You do not agree to any part or all the conditions of this GoMassage Terms of Use, please discontinue the use of GoMassage Services.

 

  1. GENERAL TERMS

    Unless specifically defined below and in other parts of this GoMassage Terms of Use, capital letters used in this GoMassage Terms of Use must be interpreted in accordance with the terms used in the GoLife Terms of Use.

    GOMASSAGEis a service available on the GoLife App that connects You with Service Providers in providing body relaxation treatment and massage services.

    Service Provider(s) is any independent third party (both individual and/or business entity) which in this case agrees to be Our service provider through partnership scheme or other schemes to provide body relaxation treatment and massage services directly to You.

  2.  

  3. USE OF GOMASSAGE SERVICES
    1. You must select correctly type of body relaxation treatment and massage as available on GoMassage, Your gender, duration of massage and preference of Service Provider (whether male or female) and fill out, accurately and completely, date, time and location address for carrying out GoMassage Services.
    2. GoMassage Services are only available at service operating hours as stated on the GoLife App. Ordering GoMassage Services to be carried out outside the service operating hours cannot be processed In this case, the availability of GoMassage Services during its service operating hours depends entirely on the availability of Service Providers around Your location when You place the order.
    3. Service Provider who is connected and take Your order, may contact You to confirm the time and location of services, as well as the type of body relaxation treatment or massage You select. 
    4. Before carrying out the services, You must provide accurate and complete information to the Service Provider, in connection with the following matters:
      • Part of Your body, which has or is experiencing illness or injuries, or is in a state of recovery due to surgery, or certain other health conditions that cause such part of the body requires certain careful treatments or cannot be massaged;
      • You have allergies to certain materials, whether solid materials, such as powders, hot stones, solid masks and/or liquid materials, such as liquid soaps, scrubs, lotions, oils, liquid masks and/or materials that produce certain odors or smells; and/or
      • The condition of Your health, as consideration for the Service Provider to determine whether it is possible to do the massage or not. In this case, the Service Provider has the right to not carry out the services or cancel Your GoMassage order completely if the Service Provider considers that the massage is not possible or is not safe to do.
    5. Some of GoMassage services offer the use of rubbing oils, scrubs, lotions, masks (solid and liquid) or other supporting stuff provided by the Service Providers. In this case, You have the right to not use such provided stuffs and can use other stuff that You choose and provide Yourself.
    6. You hereby understand the type of massage service You select and its implementation details (i.e. duration, preference of the Service Provider, time and location of service). The Service Provider will carry out the services according to the type and details of the services You select.
    7. Service Providers are entitled to refuse to perform the services that:
      • are incompatible or beyond the type of services You have selected on the GoMassage Services on the GoLife App; and/or
      • the implementation is not in accordance with the stipulated standard operating procedures (SOP).
    8. We provide a body relaxation massage service for children. In this case, supervision from the parents, trustees, or caretakers are needed during implementation of this type of service for our mutual safety and comfort.
    9. GoMassage cannot be used to:
      • carry out other types of massages/ other services apart from the body relaxation massage services that are available through GoMassage on the GoLife App;
      • carry out massage services on an injured body (including but not limited to muscle injuries, broken bones, and sores) and other certain health conditions that are not safe for massage;
      • carry out treatment or cure any health disorders; and
      • carry out massage services for children under 5 (five) years old.
    10. If You wish to cancel Your GoMassage order in the event that We have found a Service Provider who is willing to take Your order, and We have connected it to You through the GoLife App, and its order status explains that such Service Provider is on its way to Your location, then the cancellation of Your GoMassage order can only be done by contacting GoLife Customer Care Unit on number and e-mail address as stated in the end of this GoMassage Terms of Use.
  4.  

  5. FEES
    1. The price of services shown on GoMassage may change from time to time.
    2. The price of services shown on GoMassage is final price or net price that You have to pay to the Service Providers.
    3. Payment of the services price is paid directly to the Service Provider using cash, GoPay, or paid through other payment features as available on the GoLife App.
    4. If there are other costs incurred during the implementation of GoMassage Services for You, including but not limited to parking fees at Your location, then You are fully responsible for these costs and the Service Providers have the right to request such payment of these additional costs from You.
  6.  

  7. STATEMENTS, WARRANTIES AND RESPONSIBILITIES
    1. Your statements and guarantees as set forth under this Clause 4 are in addition to Your statements and guarantees as You have provided under the GoLife Terms of Use. There are no provisions under this Clause 4 that reduces or limits the applicability of Your statements and guarantees that You have provided under the GoLife Terms of Use.
    2. You acknowledge that We are a technology company, not a company engaged in body relaxation treatment and massage services, and We do not provide such treatment and massage services. All body relaxation treatment and massage services are provided by the Service Providers who are independent third parties that are not employed by Us.
    3. You represent and warrant that You know for sure the type of massage services You select and its implementation details (duration, preference of the Service Provider, time and location of the services), which are in accordance with the type of services You need.
    4. You hereby understand and agree that GoMassage is only a service that facilitates You to get body relaxation treatment and massage services and does not facilitate You to get curing treatment or massage services for certain health problems that You experience. Further, GoMassage does not guarantee any cure or recovery from any health problems that You experience.
    5. If You use GoMassage when Your body is experiencing a certain health condition, such as pregnancy, joint injuries, fractures and/or other health conditions that require careful certain treatments, then You hereby represent that You have made prior assurance, by prior consultation with the doctor, that Your health (and/or Your womb if You are pregnant) is in a healthy condition and is safe for massage.
    6. You agree to release and indemnify Us and the Service Providers from any claims submitted and/or losses incurred in any form, whether direct or indirect, related, associated to or caused by:
      • use of GoMassage for other type of massages/ other services other than body relaxation massage services as available through GoMassage on the GoLife App;
      • Your mistakes in choosing type of services that You don’t need;
      • use of supporting stuff that You provide yourself as referred to in Clause 2(e) above;
      • You do not inform the Service Providers about the matters referred to in Clause 2(d) above, that should have been known in advance by the Service Providers before carrying out the services;
      • the service continues to be carried out, at Your own request, even though the Service Provider has refused to carry out such service, or has reminded You about impossibility of such service being carried out due to certain conditions that can be harmful for You and/or the Service Provider in case that such GoMassage Service continues;
      • use of GoMassage, when You are in certain health conditions, such as pregnancy, joint injuries, fractures and/or other certain health conditions that require careful certain treatment, which You do without prior assurance (by not consulting it first with the doctor) that Your health (and/or whom if You are pregnant) is in a healthy and safe condition, and allowed to do massage, or You ignore any prohibitions or any medical advice given from the doctor;
      • no cure or recovery from any health disorders that You suffer after using GoMassage; and
      • other matters that are not entirely a real mistake or negligence of Us and/or the Service Providers.
    7. We and/or the Service Providers have the right to not carrying out Your GoMassage orders:
      • in the event that You ask the Service Providers to carry out services that are not in accordance with the type and details of the services You select through GoMassage on the GoLife App; and
      • if We and/or the Service Providers have reasonable grounds to suspect that You have, or by accepting Your requests, You will violate this GoMassage Terms of Use, GoLife Terms of Use and/or any applicable laws and regulations.
  8.  

  9. YOU HEREBY REPRESENT THAT YOU UNDERSTAND THAT GOMASSAGE IS A SERVICE THAT FACILITATES YOU IN FINDING BODY RELAXATION TREATMENT AND MASSAGE SERVICES ONLY. THERE ARE NO OTHER SERVICES THAT WE FACILITATE THROUGH GOMASSAGE OTHER THAN BODY RELAXATION MASSAGE SERVICES. WE ARE STRICTLY PROHIBITING ANY IMMORAL ACTIONS OR ATTEMPTS, ESPECIALLY RELATED TO ANY ACT OF SEXUAL INTERCOURSES, COMMITTED BY CUSTOMERS AND/OR SERVICE PROVIDERS DURING DELIVERY OF THE SERVICES. BASED ON OUR FULL DISCRETION, WE CAN SUSPEND AND CLOSE YOUR ACCOUNT AND/OR OTHER DISCIPLINARY ACTIONS (INCLUDING BUT NOT LIMITED TO REPORTING THIS VIOLATION TO THE AUTHORITIES, OR ANY OTHER LEGAL ACTIONS IN ACCORDANCE WITH THE PREVAILING LAWS AND REGULATIONS).
  10.  

  11. In the event of any losses experienced in connection with the services provided by the Service Providers, including any violations that are clearly proven caused by the Service Providers during the implementation ofservices, You can report the issues to Us within a maximum period of 7 x 24 hours as of completion of the services by the Service Providers. As for the conditions for reporting and solving problems as referred to in the above are subject to the provisions on Troubleshootingas stipulated under the GoLife Terms of Use which is an integral part of the this GoMassage Terms of Use.

    If, based on the result of investigation to Your report, and subject to the provisions of point 4.4 above, it is clearly proven that You have experienced direct losses caused solely by the fault of the Service Providers, then We will, with Our best efforts, help bring You together with the relevant Service Providers in seeking solutions for the problem. We do not have any liability for any problems or disputes that arise between You and the Service Providers, including taking legal action deemed necessary by You and/or the Service Providers.

    Without prejudice to the provisions as stipulated above, at Our sole discretion, We are cooperating with the third party insurance provider to provide insurance coverage to all users who have experienced direct losses caused by the use of GoMassage Services. For more information on the insurance provided by the third-party insurance provider, You can access it here.

  12.  

  13. HOW TO CONTACT US

    If there are any problems or complaints regarding the quality of the services, difference amount of GoMassage Services fees, and any actions of the Service Providers (including violations committed by the Service Providers as referred to in Clause 5 above) and/or other issues arising in connection with the use of GoMassage Services, then You can contact Us to GoLife Call Center at 021-5025 2220 or by e-mail to csgo-life@go-jek.com. All Your correspondence will be recorded and stored for Our records.

GOCLEAN TERMS OF USE

as of 01 September 2019

We thank you for Your trust in GoClean Services (or “GoClean”) on GoLife App. Please take Your time to read the whole terms of use of GoClean ("GoClean Terms of Use"). This GoClean Terms of Use is an integral part of the GoLife Terms of Use.

If You use GoClean Services on the GoLife App, You will be deemed to have read and agreed the GoClean Terms of Use. Therefore, if You do not agree to any part or all the conditions of this GoClean Terms of Use, please discontinue the use of GoClean Services.

  1. GENERAL TERMS

    Unless specifically defined below and in other parts of this GoClean Terms of Use, capital letters used in this GoClean Terms of Use must be interpreted in accordance with the terms used in the GoLife Terms of Use.

    GoClean is a service available on the GoLife App, that connects You with Service Providers in providing cleaning services for Your residences.

    Service Provider(s) is any independent third party (both individual and/or business entity) which in this case agrees to be Our service provider through partnership scheme or other schemes to provide cleaning services for residences directly to You.

  2.  

  3. USE OF GOCLEAN SERVICES
    1. You must correctly choose the type of services as available on GoClean Services and fill out accurately and completely the date, time and address of the location for carrying out the services.
    2. GoClean Services are only available at the service operating hours as stated on the GoLife App. Ordering GoClean Services to be carried out outside the service operating hours cannot be processed. In this case, the availability of GoClean Services during its service operating hours depends entirely on the availability of Service Providers around Your location when You place the order.
    3. Service Provider, who is connected and take Your order, may contact You to confirm the time and location of services and ask for further information for implementing the services.
    4. If You order Regular - Peralatan Pribadi services then You must provide Your own cleaning equipment (along with its supporting materials).
    5. For Setrika services:
      • You must provide Your own iron and supporting materials (perfume, clothes softener, etc.);
      • You must notify the Service Providers, before carrying out the Setrika services, in regards with clothes that require special handling.
    6. You hereby understand the type of services You select. The Service Providers will only perform the services in accordance with the type of services You select and are entitled to refuse to perform the services that:
      • are incompatible or beyond the type of services You have selected on the GoClean Services on the GoLife App; and/or
      • the implementation is not in accordance with the stipulated standard operating procedures (SOP).
    7. In carrying out the service, You must comply with all instructions given by the Service Providers. In this case, the Service Providers has the right to refuse to do the service or cancel Your GoClean order completely if You don’t carry out all instructions provided by the Service Providers or if the Service Providers consider that the service is not safe to be carried out.
    8. If You want to cancel Your GoClean order in the event that We have found a Service Provider who is willing to take Your order, and is connected to You through the GoLife App and the order status shows that the Service Provider is on the way to Your location, then the cancellation of Your GoClean order can only be carried out by contacting GoLife Customer Care Unit on number and email address as stated in the end of this GoClean Terms of Use.
  4.  

  5. FEES
    1. The fees of the GoClean Services, as shown on the GoClean Services on the GoLife App, may change from time to time.
    2. The fees of the GoClean Services are final or net fees (including fees of supporting equipment and materials as provided by the Service Providers) that You must pay for the services that Service Providers provide to You.
    3. For Setrika service, the calculation of the fee will be based on the length of time the delivery of the Setrika service You have selected on the GoClean service on the GoLife application. In this case, if the Setrika service takes longer than the duration that You have selected, then the fees You have to pay for the Setrika service will be calculated based on the actual duration of such delivery of the Setrika service.
    4. Payment of the services price is paid directly to Service Providers using cash, GoPay or through other payment features as available on the GoLife App.
    5. If there are other fees incurred during the implementation of GoClean Services for You, including but not limited to parking fees, then You are fully responsible for the fees and the Service Providers have the right to request such payment of such additional fees from You.
  6.  

  7. STATEMENTS, WARRANTIES AND RESPONSIBILITIES
    1. Your statements and guarantees as set forth under this Clause 4 are in addition to Your statements and guarantees as You have provided under the GoLife Terms of Use. There are no provisions under this Clause 4 that reduces or limits the applicability of Your statements and guarantees that You have provided under the GoLife Terms of Use.
    2. You acknowledge that We are a technology company, not a company engaged in the provision of residence cleaning services, and We do not provide such cleaning services. All residence cleaning services are provided by the Service Providers who are independent third parties that are not employed by Us.
    3. You represent and guarantee that You fully understand the type of services You select, which is in accordance with the type of Your residence and the type of services You need.
    4. You agree to release and indemnify Us and the Service Providers from any claims submitted and/or losses incurred in any form, whether direct or indirect, related, associated to or caused by:
      • Your mistakes in choosing type of services;
      • You do not provide clear information on particular conditions of Your residence, goods inside the residence, or clothes (for Setrika services) to the Service Providers, which may need to be acknowledged in advance by the Service Providers before carrying out the services;
      • condition of Your residence, goods inside the residence, or clothes (for ironing services) that has been damaged/ defective prior to the service; and/or
      • other matters that are not entirely a mistake or a real negligence of Us and/or the Service Providers.
    5. We and/or the Service Provider have the right to refuse/ not carrying out your GoClean orders:
      • in the event that You ask the Service Providers to carry out services that are not in accordance with the type and details of the services you have chosen through GoClean on the GoLife App; and/or
      • if We and/or Service Providers have reasonable grounds to suspect that You have, or by accepting Your request, You will violate this GoClean Terms of Use, GoLife Terms of Use and/or the applicable laws and regulations.
  8.  

  9. In the event of any losses experienced in connection with the services provided by the Service Providers, including any violations that are clearly proven caused by the Service Providers during the implementation ofservices, You can report the issues to Us within a maximum period of 7 x 24 hours as of completion of the services by the Service Providers. As for the conditions for reporting and solving problems as referred to in the above are subject to the provisions on Troubleshootingas stipulated under the GoLife Terms of Use which is an integral part of the this GoClean Terms of Use.

    If, based on the result of investigation to Your report, and subject to the provisions of Clause 4(d) above, it is clearly proven that You have experienced direct losses caused solely by the fault of the Service Providers, then We will, with Our best efforts, help bring You together with the relevant Service Providers in seeking solutions for the problem. We do not have any liability for any problems or disputes that arise between You and the Service Providers, including taking legal action deemed necessary by You and/or the Service Providers.

    Without prejudice to the provisions as stipulated above, at Our sole discretion, We are cooperating with the third party insurance provider to provide insurance coverage to all users who have experienced direct losses caused by the use of GoClean Services. For more information on the insurance provided by the third-party insurance provider, You can access it here.

  10.  

  11. HOW TO CONTACT US

    If there are any problems or complaints regarding the quality of the services, difference amount of GoClean Services fees, and any actions of the Service Providers (including violations committed by the Service Providers as referred to in Clause 5 above) and/or other issues arising in connection with the use of GoClean Services, then You can contact Us to GoLife Call Center at 021-5025 2220 or by e-mail to csgo-life@go-jek.com. All Your correspondence will be recorded and stored for Our records.

GOAUTO TERMS OF USE

as of 01 September 2019

We thank you for Your trust in GoAuto Services (or “ GoAuto”) on GoLife App. Please take Your time to read the whole terms of use of GoAuto ("GoAuto Terms of Use"). This GoAuto Terms of Use is an integral part of the GoLife GoLife Terms of Use.

If You use GoAuto Services on the GoLife App, You will be deemed to have read and agreed the GoAuto Terms of Use. Therefore, if You do not agree to any part or all the conditions of this GoAuto Terms of Use, please discontinue the use of GoAuto Services.

  1. GENERAL TERMS

    Unless specifically defined below and in other parts of this GoAuto Terms of Use, capital letters used in this GoAuto Terms of Use must be interpreted in accordance with the terms used in the GoLife Terms of Use.

    GoAuto is a service available on the GoLife App, that connects You with Service Providers in providing maintenance and repair services of Your personal vehicles.

    Service Provider(s) is any independent third party (both individual and/or business entity) which in this case agrees to be Our service provider through partnership scheme or other schemes to provide vehicle maintenance and/or repair services directly to You.

  2.  

  3. USE OF GOAUTO SERVICES
    1. You must choose correctly the type and quantity of services as available on GoAuto Services and fill out accurately and completely the date, time and address of the location for carrying out the services.
    2. GoAuto Services are only available at service operating hours as stated on the GoLife App. Ordering GoAuto Services to be carried out outside the service operating hours cannot be processed. In this case, the availability of GoAuto Services during its service operating hours depends entirely on the availability of Service Providers around Your location when You place the order.
    3. Service Provider who is connected and take Your order may contact You to confirm the time and location of services, as well as ask for more information about the details of the type of vehicles along with its conditions and damage, as well as the availability of equipment and supporting materials for carrying out the services (if needed).
    4. As referred to in Clause 2(c) above, You must provide correct and complete information regarding detailed type of the vehicle along with its certain conditions or damages, and other matters that must be acknowledged first by the Service Providers before implementing the services.
    5. Some GoAuto Services offer the use of supporting equipment, such as cleaning fluids for vehicle washing and detailing services, or other supporting materials provided by the Service Providers themselves. In this case, You have the right to refuse to use the materials provided and can use other materials that You choose and provide Yourself.
    6. You hereby understand the type of services You select. Service Providers will only perform the services in accordance with the type of services You select and are entitled to refuse to perform the services that:
      • are incompatible or beyond the type of services You have selected on the GoAuto Services on the GoLife App; and/or
      • the implementation is not in accordance with the stipulated standard operating procedures (SOP).
    7. It is important for You to first inform the Service Providers about the type of vehicle before commencing the services, because for now GoAuto Services cannot be used to carry out maintenance, inspection and/or repair services on the following certain types of vehicles:
      • Car tune-up services cannot be done to any type of car that is not produced by an Asian car manufacturer, or any car that is not classified as a lightweight four-wheeled vehicle with a maximum of 2 axles (wheelbase) and 4 wheels;
      • Motorcycle tune-up services cannot be done to any type of motorcycle that is not produced by an Asian motorcycle manufacturer or those with an engine capacity of more than 200 cc;
      • tune-up services cannot be done to any electric-powered vehicles, hybrid vehicles and any vehicles using alternative fuels other than oil-based fuel;
      • Vehicle washing and detailing services cannot be done to any vehicles that are not classified as two-wheeled vehicles and light four-wheeled vehicles that have a maximum of 2 axles (wheelbase) and 4 wheels; and
      • a vehicle that uses certain technologies that requires special care and expertise.
    8. Some type of GoAuto Services in this case do not include the provision of supporting materials or equipment needed to support the implementation of services (in this case including but not limited to provision of water for vehicle washing services, electricity for car detailing services, jacks and wheel locks for spare tire replacement services). You are fully responsible for providing supporting materials or equipment as intended (including all costs required for that purpose).
    9. GoAuto cannot be used for:
      • carry out a maintenance, inspection and repair services for certain types of vehicles as referred to in Clause 2(g) above; and
      • carry out services other than maintenance, inspection and repair services as available on GoAuto Services.
    10. In carrying out the service, and if necessary, You must drive or move your vehicle Yourself. We hereby advise You not to allow Service Providers to drive or move your vehicle on their own.
    11. In carrying out the service, You must comply with all instructions given by the Service Providers. In this case, the Service Providers has the right to refuse to do the service or cancel Your GoAuto order completely if You don’t carry out all instructions provided by the Service Providers if the Service Providers consider that the service is not safe to be carried out.
    12. If You wish to cancel Your GoAuto order in the event that We have found a Service Provider who is willing to take Your order, and is connected to You through the GoLife App and the order status shows that the Service Provider is on the way to Your location, then the cancellation of Your GoAuto order can only be carried out by contacting GoLife Customer Care Unit on number and email address as stated in the end of this GoAuto Terms of Use.
  4.  

  5. FEES
    1. The price of services shown on GoAuto may change from time to time.
    2. The price of services shown on GoAuto is final price or net price that You have to pay to the Service Providers.
    3. Payment of the services price is paid directly to Service Providers using cash, GoPay or paid through other payment features as available on the GoLife App.
    4. If there are other fees that the Service Providers pay during implementation of GoAuto Services, including but not limited to parking fees at Your location, then You are fully responsible for the fees and the Service Providers have the right to request such payment of such other fees from You.
  6.  

  7. STATEMENTS, WARRANTIES AND RESPONSIBILITIES
    1. Your statements and guarantees as set forth under this Clause 4 are in addition to Your statements and guarantees as You have provided under the GoLife Terms of Use. There are no provisions under this Clause 4 that reduces or limits the applicability of Your statements and guarantees that You have provided under the GoLife Terms of Use.
    2. You acknowledge that We are a technology company, not a company engaged in vehicle maintenance and repair services, and We do not provide such maintenance and repair services. All vehicles maintenance and repair services are provided by the Service Providers who are independent third parties that are not employed by Us.
    3. You represent and warrant that You know for sure the type of services You order, which are in accordance with the type of vehicle You have and the type of services You need.
    4. You agree to release and indemnify Us and the Service Providers from any claims submitted and/or losses incurred in any form, whether direct or indirect, related, associated to or caused by:
      • Use of GoAuto for implementation of other services other than maintenance, inspection and repair services as available on GoAuto on the GoLife App;
      • Your mistake in choosing the type of services;
      • You do not give detailed information on certain conditions of the vehicle to the Service Providers, prior to the implementation of services, that should be acknowledged first by the Service Providers because it may affect the quality of the repairing result;
      • a service continues to be carried out, at Your own request, even though the Service Provider has refused to carry out such service, or has reminded You about impossibility of such service being carried out due to certain conditions that can be harmful for You and/or the Service Provider in case that such GoAuto Services continue (in this case including but not limited to the use of GoAuto Services, at Your own request, for certain types of vehicles that We and/or Service Providers cannot facilitate as referred to in Clause 2(g) above);
      • use of supporting materials or equipment that You provide yourself as referred to in Clause 2(e) and 2(h) above;
      • non-fulfillment or non-implementation of all instructions given by the Service Providers in carrying out the services;
      • self-maintaining and/or repairing of the vehicle, or maintenance and/or repairing activities without the Service Provider’s assistance;
      • Service Providers drive and move your own vehicle in the implementation of services as referred to in Article 2 (j);
      • the vehicle’s condition that is impossible to be repaired;
      • any modifications You make to the vehicle that affects the appearance or performance of such vehicle itself, which makes the quality of maintenance or repairing services carried out by the Service Providers are not optimal; and
      • other matters that are not entirely a mistake or a real negligence of Us and/or the Service Providers.
    5. We and/or the Service Providers have the right to refuse/ not carrying out Your GoAuto orders:
      • in the event that You ask the Service Providers to carry out services that are not in accordance with the type and details of the services you have selected through the GoAuto on the GoLife App; and/or
      • if We and/or Service Providers have reasonable grounds to suspect that You have, or by accepting Your request, You will violate this GoAuto Terms of Use, GoLife Terms of Use and/or the applicable laws and regulations.
  8.  

  9. In the event of any losses experienced in connection with the services provided by the Service Providers, including any violations that are clearly proven caused by the Service Providers during the implementation ofservices, You can report the issues to Us within a maximum period of 7 x 24 hours as of completion of the services by the Service Providers. As for the conditions for reporting and solving problems as referred to in the above are subject to the provisions on Troubleshootingas stipulated under the GoLife Terms of Use which is an integral part of the this GoAuto Terms of Use.

    If, based on the result of investigation to Your report, and subject to the provisions of Clause 4(d) above, it is clearly proven that You have experienced direct losses caused solely by the fault of the Service Providers, then We will, with Our best efforts, help bring You together with the relevant Service Providers in seeking solutions for the problem. We do not have any liability for any problems or disputes that arise between You and the Service Providers, including taking legal action deemed necessary by You and/or the Service Providers.

    Without prejudice to the provisions as stipulated above, at Our sole discretion, We are cooperating with the third party insurance provider to provide insurance coverage to all users who have experienced direct losses caused by the use of GoAuto Services. For more information on the insurance provided by the third-party insurance provider, You can access here.

  10.  

  11. HOW TO CONTACT US

    If there are any problems or complaints regarding the quality of the services, difference amount of GoAuto Services fees, and any actions of the Service Providers (including violations committed by the Service Providers as referred to in Clause 5 above) and/or other issues arising in connection with the use of GoAuto Services, then You can contact Us to GoLife Call Center at 021-5025 2220 or by e-mail to csgolife@gojek.com. All Your correspondence will be recorded and stored for Our records.

GOGLAM TERMS OF USE

as of 01 September 2019

We thank you for Your trust in GoGlam Services (or “GoGlam”) on GoLife App. Please take Your time to read the whole terms of use of GoGlam ("GoGlam Terms of Use"). This GoGlam Terms of Use is an integral part of the GoLife Terms of Use.

If You use GoGlam Services on the GoLife App, You will be deemed to have read and agreed on the GoGlam Terms of Use. Therefore, if You do not agree to any part or all the conditions of this GoGlam Terms of Use, please discontinue the use of GoGlam Services.

  1. GENERAL TERMS

    Unless specifically defined below and in other parts of this GoGlam Terms of Use, capital letters used in this GoGlam Terms of Use must be interpreted in accordance with the terms used in the GoLife Terms of Use.

    GoGlam is a service available on the GoLife App, that connects You with Service Providers in providing beauty treatment services.

    Service Provider(s) is any independent third party (both individual and/or business entity) which in this case agrees to be Our service provider through partnership scheme or other schemes to provide beauty treatment services directly to You.


  2. USE OF GOGLAM SERVICES
    1. You must correctly select the type of services along with the use of beauty materials or products as available on GoGlam Services and fill out accurately and completely the date, time and address of the location for carrying out the services.
    2. GoGlam Services are only available at the service operating hours as stated on the GoLife App. Ordering GoGlam Services to be carried out outside the service operating hours cannot be processed. In this case, the availability of GoGlam Services during its service operating hours depends entirely on the availability of Service Providers around Your location when You place the order.
    3. Service Provider, who is connected and take Your order, may contact You to confirm the time and location of services and ask for further information required for implementing the services.
    4. You must provide information as complete as possible regarding the availability of required equipment, along with condition of Your body parts, skin sensitivity, and other certain conditions that should be acknowledged and considered by the Service Providers prior carrying out the services, such as:
      • You have an allergy to a certain material and/or material that produces a certain odor;
      • Certain conditions of Your hair, skin, nails, face and/or any other parts of Your body, and Your health condition itself, as a consideration for the Service Providers to determine whether the service is possible to be done or not.
    5. You have the right to refuse to use the beauty products that have been provided by the Service Providers and can use other beauty products that You choose and provide Yourself.
    6. GoGlam Services in this case do not cover the provision of facilities needed to support the implementation of services (in this case including but not limited to providing water and electricity for some GoGlam Services). Provision of such supporting facilities as intended (including all costs required for that) is Your full responsibility.
    7. Service Providers will only perform the services in accordance with the type of services You select and are entitled to refuse to perform the services that:
      • are incompatible or beyond the type of services You have selected on the GoGlam Services on the GoLife App; and/or
      • the implementation is not in accordance with the stipulated standard operating procedures (SOP).
    8. You must comply with all instructions given by the Service Providers in connection with the services You have selected. In this case, the Service Providers have the right to refuse to do the services or cancel Your GoGlam order completely if You don’t carry out all instructions provided by the Service Providers or if the Service Providers consider that the implementation of the services is not possible or is unsafe to be done.
    9. If You wish to cancel Your GoGlam order in the event that We have found a Service Provider who is willing to take Your order, and is connected to You through the GoLife App and the order status shows that the Service Provider is on the way to Your location, then the cancellation of Your GoGlam order can only be carried out by contacting GoLife Customer Care Unit on number and email address as stated in the end of this GoGlam Terms of Use.

  3. FEES
    1. The fees of the GoGlam Services, as shown on the GoLife App, may change from time to time.
    2. The fees of the GoGlam Services are final or net fees (including fees of supporting beauty products and materials as provided by the Service Providers) that You must pay for the services that Service Providers provide to You.
    3. Payment of the services price is paid directly to Service Providers using cash, GoPay or through other payment features as available on the GoLife App.
    4. If there are other fees that the Service Providers spend during implementation of GoGlam Services, including but not limited to parking fees, then You are fully responsible for the fees and the Service Providers have the right to request such payment of such other fees from You.

  4. STATEMENTS, WARRANTIES AND RESPONSIBILITIES
    1. Your statements and guarantees as set forth under this Clause 4 are in addition to Your statements and guarantees as You have provided under the GoLife Terms of Use. There are no provisions under this Clause 4 that reduces or limits the applicability of Your statements and guarantees that You have provided under the GoLife Terms of Use.
    2. You acknowledge that We are a technology company, not a company engaged in beauty treatment services, and We do not provide such beauty treatment services. All beauty treatment services are provided by the Service Providers who are independent third parties that are not employed by Us.
    3. You represent and warrant that You fully understand the type of services You select, which is in accordance with the type of services You need.
    4. You agree to release and indemnify Us and the Service Providers from any claims submitted and/or losses incurred in any form, whether direct or indirect, related, associated to or caused by:
      • use of GoGlam for other types of services other than beauty treatment services as available through GoGlam Services on the GoLife App;
      • Your mistakes in choosing type of services;
      • use of beauty products or materials that You provide yourself as referred to in Clause 2(e) above;
      • You do not provide clear information on particular conditions of Your hair, skin, nails, face and/or any other parts of Your body, to the Service Providers, which may need to be acknowledged in advance by the Service Providers before carrying out the services;
      • the service continues to be carried out, at Your own request, even though the Service Provider has refused to carry out such service, or has reminded You about impossibility of such service being carried out due to certain conditions that can be harmful for You and/or the Service Provider in case that such GoGlam Services continues;
      • a certain condition that You experience that is created due to incompatibility of Your hair, skin, nails, face and / or other parts of Your body with beauty products used in the service; and/or
      • other matters that are not entirely a real mistake or negligence of Us and/or the Service Providers.
    5. We and/or the Service Provider have the right to refuse/ not carrying out your GoGlam orders:
      • in the event that You ask the Service Providers to carry out services that are not in accordance with the type and details of the services you have chosen through GoGlam on the GoLife App; and/or
      • if We and/or Service Providers have reasonable grounds to suspect that You have, or by accepting Your request, You will violate this GoGlam Terms of Use, GoLife Terms of Use and/or the applicable laws and regulations.

  5. In the event of any losses experienced in connection with the services provided by the Service Providers, including any violations that are clearly proven caused by the Service Providers during the implementation of services, You can report the issues to Us within a maximum period of 7 x 24 hours as of completion of the services by the Service Providers. As for the conditions for reporting and solving problems as referred to in the above are subject to the provisions on Troubleshooting as stipulated under the GoLife Terms of Use which is an integral part of the this GoGlam Terms of Use.

    If, based on the result of investigation to Your report, and subject to the provisions of Clause 4(d) above, it is clearly proven that You have experienced direct losses caused solely by the fault of the Service Providers, then We will, with Our best efforts, help bring You together with the relevant Service Providers in seeking solutions for the problem. We do not have any liability for any problems or disputes that arise between You and the Service Providers, including taking legal action deemed necessary by You and/or the Service Providers.

    Without prejudice to the provisions as stipulated above, at Our sole discretion, We are cooperating with the third party insurance provider to provide insurance coverage to all users who have experienced direct losses caused by the use of GoGlam Services. For more information on the insurance provided by the third-party insurance provider, You can access it here.

  6. HOW TO CONTACT US

    If there are any problems or complaints regarding the quality of the services, difference amount of GoGlam Services fees, and any actions of the Service Providers (including violations committed by the Service Providers as referred to in Clause 5 above) and/or other issues arising in connection with the use of GoGlam Services, then You can contact Us to GoLife Call Center at 021-5025 2220 or by e-mail to csgo-life@go-jek.com. All Your correspondence will be recorded and stored for Our records.

GOFIX TERMS OF USE

as of 01 September 2019

We thank you for Your trust in GoFix Services (or “GoFix”) on GoLife App. Please take Your time to read the whole terms of use of GoFix ("GoFix Terms of Use"). This GoFix Terms of Use is an integral part of the GoLife Terms of Use.

If You use GoFix Services on the GoLife App, You will be deemed to have read and agreed the GoFix Terms of Use. Therefore, if You do not agree to any part or all the conditions of this GoFix Terms of Use, please discontinue the use of GoFix Services.

  1. GENERAL TERMS

    Unless specifically defined below and in other parts of this GoFix Terms of Use, capital letters used in this GoFix Terms of Use must be interpreted in accordance with the terms used in the GoLife Terms of Use.

    GoFix is a service available on the GoLife App, that connects You with Service Providers in providing maintenance and repair services of household appliances.

    Service Provider(s) is any independent third party (both individual and/or business entity) which in this case agrees to be Our service provider through partnership scheme or other schemes to provide maintenance and repair services of household appliances directly to You.

    Repairing Object(s) includes household appliances (including electronic appliances as well) and/or a certain part of Your residence, as available and can be selected through GoFix Services on the GoLife App, to be checked (maintained) and repaired by the Service Providers.

  2.  

  3. USE OF GOFIX SERVICES
    1. You must select correctly category of Repairing Object, type of service, number of item or size of the Repairing Object as available on GoFix, and fill out, accurately and completely, date, time and location address for carrying out the services.
    2. GoFix Services are only available at service operating hours as stated on the GoLife App. Ordering GoFix Services to be carried out outside the service operating hours cannot be processed. In this case, the availability of GoFix Services during its service operating hours depends entirely on the availability of Service Providers around Your location when You place the order.
    3. Service Provider who is connected and take Your order may contact You to confirm the time and location of services, as well as ask for more information about detailed type and damage condition of the Repairing Objects, along with the availability of supporting equipment and materials to do the services.
    4. As referred to in Clause 2(c) above, You must provide detailed information about the type of Repairing Objects, along with its damage condition that may need to be acknowledged first by the Service Provider, and the availability of supporting equipment needed to carry out the services.
    5. You hereby understand the category of Repairing Objects and type of services You select. The Service Providers will carry out services in accordance with the category of Repairing Objects and the type of services You select.
    6. Service Providers will only perform the services in accordance with the type of services You select and are entitled to refuse to perform the services that:
      • are incompatible or beyond the type of services You have selected on the GoFix Services on the GoLife App; and/or
      • the implementation is not in accordance with the stipulated standard operating procedures (SOP).
    7. GoFix Services in this case do not include provision of supporting materials or equipment needed to support the services (including but not limited to paints, stairs, gypsum boards, cables, glues, and/or other supporting materials). You are fully responsible for providing such supporting materials or equipment (including all costs required for such things).
    8. GoFix cannot be used to:
      • carry out maintenance and repairing services for repairing objects, other than the Repairing Objects that are available on GoFix; and
      • carry out other types of services, other than maintenance and repairing services (as applicable for each Repairing Object) that are available on GoFix.
    9. In carrying out the services, You must comply with all instructions given by the Service Provider. In this case, the Service Provider has the right to not carry out the services or cancel Your GoFix order completely if You do not carry out all instructions given by the Service Provider, or if the Service Provider considers that the services are not safe to do.
    10. If You wish to cancel Your GoFix order in the event that We have found a Service Provider who is willing to take Your order, and is connected it to You through the GoLife App, and its order status explains that such Service Provider is on its way to Your location, then the cancellation of Your GoFix order can only be done by contacting GoLife Customer Care Unit on number and email address as stated in the end of this GoFix Terms of Use.
  4.  

  5. FEES
    1. The price of services shown on GoFix may change from time to time.
    2. The price of services shown on GoFix is final price or net price that You have to pay to the Service Providers. For avoidance of doubt, the price shown on GoFix is only the price of the services and does not include the price of supporting materials that may be needed (if any) and/or the price of additional repairing services to be performed which have not been included in Your service order on the GoLife App.
    3. Payment of the services price is paid directly to Service Providers using cash, GoPay or paid through other payment features as available on the GoLife App.
    4. If there are other costs incurred during the implementation of GoFix Services for You, including but not limited to parking fees at Your location and/or material costs or supporting equipment that the Service Providers provide to you, then You are fully responsible for these costs and the Service Providers have the right to request such payment of these additional costs from You.
  6.  

  7. STATEMENTS, WARRANTIES AND RESPONSIBILITIES
    1. Your statements and guarantees as set forth under this Clause 4 are in addition to Your statements and guarantees as You have provided under the GoLife Terms of Use. There are no provisions under this Clause 4 that reduces or limits the applicability of Your statements and guarantees that You have provided under the GoLife Terms of Use.
    2. You acknowledge that We are a technology company, not a company engaged in the provision of maintenance and repair services of household appliances, and We do not provide such maintenance and repair services. All maintenance and repair services of household appliances are provided by the Service Providers who are independent third parties that are not employed by Us.
    3. You represent and warrant that You know for sure the category of Repairing Objects and type of services You select, which are in accordance with the type of Repairing Objects You have/owned and the type of repairing services You need.
    4. You agree to release and indemnify Us and the Service Providers from any claims submitted and/or losses incurred in any form, whether direct or indirect, related, associated to or caused by:
      • the use of GoFix for type of repairing objects other than the Repairing Objects that are available through GoFix on the GoLife App;
      • performing services other than the maintenance and repair services with the type that are available through GoFix on the GoLife App;
      • Your mistakes in choosing Repairing Objects category and type of services that You don’t need;
      • You do not give detailed information on certain conditions of the Repairing Objects to the Service Providers, prior to the implementation of services, that should be acknowledged first by the Service Providers because it may affect the quality of the repairing result;
      • a service continues to be carried out, at Your own request, even though the Service Provider has refused to carry out such service, or has reminded You about impossibility of such service being carried out due to certain conditions that can be harmful for You and/or the Service Provider in case that such GoFix Service continues;
      • non-fulfillment or non-compliance of all instructions given by Service Providers in carrying out maintenance and repairing services of the Repairing Objects;
      • self-maintaining and/or repairing of the Repairing Objects, or maintenance and/or repairing activities without the Service Provider’s assistance;
      • the Repairing Object’s condition that is impossible to be repaired;
      • any modifications You make to the Repairing Objects that affects the appearance or performance of such Repairing Objects itself, which makes the quality of maintenance or repairing services carried out by the Service Providers are not optimal; and/or
      • other matters that are not entirely a real mistake or negligence of Us and/or the Service Providers.
    5. We and/or the Service Providers have the right to not carrying out Your GoFix orders:
      • in the event that you ask the Service Providers to carry out services that are not in accordance with the category of Repairing Objects and the type of services You select through GoFix on the GoLife App; and/or
      • if We and/or Service Providers have reasonable grounds to suspect that You have, or by accepting Your request, You will violate this GoFix Terms of Use, GoLife Terms of Use and/or the applicable laws and regulations.
  8.  

  9. In the event of any losses experienced in connection with the services provided by the Service Providers, including any violations that are clearly proven caused by the Service Providers during the implementation of services, You can report the issues to Us within a maximum period of 7 x 24 hours as of completion of the services by the Service Providers. As for the conditions for reporting and solving problems as referred to in the above are subject to the provisions on Troubleshooting as stipulated under the GoLife Terms of Use which is an integral part of the this GoFix Terms of Use.

    If, based on the result of investigation to Your report, and subject to the provisions of Clause 4(d) above, it is clearly proven that You have experienced direct losses caused solely by the fault of the Service Providers, then We will, with Our best efforts, help bring You together with the relevant Service Providers in seeking solutions for the problem. We do not have any liability for any problems or disputes that arise between You and the Service Providers, including taking legal action deemed necessary by You and/or the Service Providers.

    Without prejudice to the provisions as stipulated above, at Our sole discretion, We are cooperating with the third party insurance provider to provide insurance coverage to all users who have experienced direct losses caused by the use of GoFix Services. For more information on the insurance provided by the third-party insurance provider, You can access it here.

  10. HOW TO CONTACT US

    If there are any problems or complaints regarding the quality of the services, difference amount of GoFix Services fees, and any actions of the Service Providers (including violations committed by the Service Providers as referred to in Clause 5 above) and/or other issues arising in connection with the use of GoFix Services, then You can contact Us to GoLife Call Center at 021-5025 2220 or by e-mail to csgo-life@go-jek.com. All Your correspondence will be recorded and stored for Our records.

GOLAUNDRY TERMS OF USE

as of 01 September 2019

We thank you for Your trust in GoLaundry Services (or “GoLaundry”) on GoLife App. Please take Your time to read the whole terms of use of GO-GLAM ("GoLaundry Terms of Use"). This GoLaundry Terms of Use is an integral part of the GoLife Terms of Use.

If You use GoLaundry Services on the GoLife App, You will be deemed to have read and agreed the GoLaundry Terms of Use. Therefore, if You do not agree to any part or all the conditions of this GoLaundry Terms of Use, please discontinue the use of GoLaundry Services.

  1. GENERAL TERMS

    Unless specifically defined below and in other parts of this GoLaundry Terms of Use, capital letters used in this GoLaundry Terms of Use must be interpreted in accordance with the terms used in the GoLife Terms of Use. 

    GoLaundry is a service available on the GoLife App, that connects You with the Service Providers for the carrying out of laundry services;

    Service Provider(s) is any independent third party (both individual and/or business entity) which agrees to be Our service provider through partnership scheme or other schemes, which in this case consists of Launderette and Runner; 

    Launderette(s)is any independent third party (both individual and/or business entity) who cooperates with Us through partnership scheme or other schemes to provide laundry services directly to you; and

    Runner(s) is any individual who partners with Us, who is responsible for taking Your dirty laundry to be cleaned by the Laundrette and delivering the cleaned laundry back to You.

  2. USE OF GOLAUNDRY SERVICES
    1. Delivery of Dirty Laundry from Your Location to the Launderette’s Location
      • You must select the correct type of service, amount and weight of the laundry as available and fill out accurate and complete date, time and address for picking up the laundry.
      • GoLaundry Services are only available during operational hours as stated on the GoLife App. Ordering GoLaundry Services to be carried out outside the service operating hours cannot be processed. In this case, the availability of GoLaundry Services during its service operating hours depends entirely on the availability of Runners and Launderettes around Your location when You place the order.
      • Runners may contact You to confirm the time and location of picking up the laundry and ask for further information regarding the laundry that will be delivered to the Launderettes.
      • Runners will update the processing status of Your GoLaundry Services, which You can see on Your GoLife App, when Runners have delivered Your dirty laundry to the Launderettes.
    2. Delivery of Cleaned Laundry from the Launderettes’ Location to Your Location
      • The processing time required by the Launderettes to complete the laundry/ washing service is 3x24 hours and the time needed for clothes ironing service is 2x24 hours started from the dirty laundry is received by the Launderettes from Runners.
      • The Launderettes will update the processing status of Your GoLaundry Services, which You can see on Your GoLife App, when the Launderettes have completed the washing/ ironing process of the laundry. Further, You will be directed to re-order the Runner in order to retrieve Your cleaned laundry.
      • Runners who are connected to retrieve Your cleaned laundry from the location of the Launderettes may contact You to ensure the time and location of the delivery.
      • In case of the Runners have arrived at the delivery location with Your clean laundry but You are not there for more than 15 minutes and You do not give any confirmation and/or cannot be contacted by the Runners, then the Runners will bring Your clean laundry back to the Launderettes. In this case, You can contact the GoLife Customer Care Unit for sending Your laundry back to the location and time as agreed further.
    3. You hereby understand the type of service You select. the Service Providers will carry out services in accordance with the type of service You select and have the right to refuse to carry out services:
      • that do not match the type of services You have selected through GoLaundry on the GoLife App; and/or
      • the implementation is not in accordance with the stipulated standard operating procedures (SOP).
    4. If You want to cancel Your GoLaundry order in the event that We have found a Runner who is willing to take Your order, and is connected to You through the GoLife App and the order status shows that the Runner is on the way to Your location, then the cancellation of Your GoLaundry order can only be carried out by contacting GoLife Customer Care Unit on number and email address as stated in the end of this GoLaundry Terms of Use.
  3. FEES
    1. The fees of the GoLaundry Services, as You can see on the GoLife App, may change from time to time.
    2. The fees of the GoLaundry Services are final or net fees that You have to pay for the services that Service Providers provide to You.
    3. Payment of the services fee is paid directly to the Runners using cash, GoPay, or paid through other payment features as available on the GoLife App.
    4. If the weight of the laundry to be washed exceeds the maximum weight as stated on the GoLife App, then Your laundry will still be processed by the Service Providers, with You require to pay certain amount of fee for such excess weight. Such fees must be paid to the Runners at the time when Your cleaned laundry is delivered to Your location.
  4. STATEMENTS, WARRANTIES AND RESPONSIBILITIES
    1. Your statements and guarantees as set forth under this Clause 4 are in addition to Your statements and guarantees as You have provided under the GoLife Terms of Use. There are no provisions under this Clause 4 that reduces or limits the applicability of Your statements and guarantees that You have provided under the GoLife Terms of Use.
    2. You acknowledge that We are a technology company, not a company engaged in laundry and its delivery services, and We do not provide such laundry and its delivery services. All laundry and its delivery services are provided by the Service Providers who are independent third parties that are not employed by Us.
    3. You represent and warrant that You fully understand the type of services You select, which is in accordance with the type of services You need.
    4. You agree to release and indemnify Us and the Service Providers from any claims submitted and/or losses incurred in any form, whether direct or indirect, related, associated to or caused by:
      • Your mistakes in choosing type of services;
      • You do not provide clear information on particular conditions of Your laundry to the Runner to be conveyed to the Launderette, which may need to be considered in advance by the Launderettes before carrying out the services;
      • condition of the laundry itself that has been damaged/ defective prior to the service;
      • the characteristic of the laundry material which is easily to fade, shrink, stretch or discolor; and/or
      • other matters that are not entirely a real mistake or negligence of Us and/or the Service Providers.
    5. We and/or the Service Providers have the right to not carrying out Your GoLaundry orders:
      • in the event that You ask the Service Providers to carry out services that are not in accordance with the type of the services You have selected through GoLaundry on the GoLife App; and
      • if We and/or the Service Providers have reasonable grounds to suspect that You have, or by accepting Your requests, You will violate this GoLaundry Terms of Use, GoLife Terms of Use and/or any applicable laws and regulations.
  5. In the event of any losses experienced in connection with the services provided by the  Service Providers, including any violations that are clearly proven caused by the Service Providers to You during the implementation of services, You can report the issues to Us within a maximum period of 7 x 24 hours as of the completion of services by such Service Providers. As for the conditions for reporting and solving problems as referred to in above are subject to the provisions on Troubleshootingwhich has been stipulated under the GoLife Terms of Use which is an integral part of the this GoLaundry Terms of Use.

    If, based on the result of investigation to Your report, and subject to the provisions of Clause 4(d) above, it is clearly proven that You have experienced direct losses caused solely by the fault of the Service Providers, then We will, with Our best efforts, help bring You together with the relevant Service Provider in seeking solutions for the problem. We do not have any liability for any problems or disputes that arise between You and the Service Providers, including taking legal action deemed necessary by You and/or Service Providers.

    Without prejudice to the provisions as stipulated above, at Our sole discretion, We are cooperating with the third party insurance provider to provide insurance coverage to all users who have experienced direct losses caused by the use of GoLaundry Services. For more information on the insurance provided by the third party insurance provider, You can access it here.

  6. HOW TO CONTACT US

    If there are any problems or complaints regarding the quality of the services, difference amount of services fees, and quality of the Service Providers (including violations committed by the Service Providers as referred to in Clause 5 above) and/or other issues arising in connection with the use of GoLaundry Services, then You can contact Us to GoLife Call Center at 021-5025 2220 or by e-mail to csgo-life@go-jek.com. All Your correspondence will be recorded and stored for Our records.

GOPERTAMINA TERMS OF USE

as of 01 September 2019

We thank you for Your trust in GoPertamina Services (or “GoPertamina”) on GoLife App. Please take Your time to read the whole terms of use of GoPertamina ("GoPertamina Terms of Use"). This GoPertamina Terms of Use is an integral part of the GoLife Terms of Use.

If You use GoPertamina Services on the GoLife App, You will be deemed to have read and agreed the GoPertamina Terms of Use. Therefore, if You do not agree to any part or all the conditions of this GoPertamina Terms of Use, please discontinue the use of GoPertamina Services.

  1. GENERAL TERMS

    Unless specifically defined below and in other parts of this GoPertamina Terms of Use, capital letters used in this GoPertamina Terms of Use must be interpreted in accordance with the terms used in the GoLife Terms of Use.

    GOPERTAMINA is a service available on the GoLife App that connects You with PT PERTAMINA (PERSERO) to purchase Fuel Products;

    Runner(s) is an individual who works for a legal entity as appointed by and cooperate with PT PERTAMINA (PERSERO), to carry out delivery and/or refueling of Fuel Products, as ordered through GoPertamina;

    Fuel Product(s)is oil-based fuel product available on GoPertamina, which in this case is fully owned, produced and developed from time to time by PT PERTAMINA (PERSERO);

    PT PERTAMINA (PERSERO) is Our partner who sells, delivers and refuels the Fuel Products to You through GoPertamina. 

  2. USE OF GOPERTAMINA SERVICES
    1. You must fill out correct, complete and accurate information about the location and time of delivery and refueling of the Fuel Products.
    2. GoPertamina Services are only available at service operating hours as stated on the GoLife App. Ordering GoPertamina Services to be carried out outside the service operating hours cannot be processed. In this case, the availability of GoPertamina Services during its service operating hours depends entirely on the availability of Runners around Your location when You place the order.
    3. Runner, who is connected to and take Your order, may contact You to confirm the time and location of services, as well as details of the services You select.
    4. You hereby understand the type of Fuel Products and the type of services You select. Runners will provide type of Fuel Products and carry out services according to the type of Fuel Products and the type of services You select.
    5. Runners are entitled to refuse to perform the services that:
      • are incompatible or beyond the type of services You have selected on the GoPertamina Services on the GoLife App; and/or
      • the implementation is not in accordance with the stipulated standard operating procedures (SOP).
    6. GoPertamina Services cannot be used to carry out other services, other than the services as available through GoPertamina on the GoLife App.
    7. The duration of delivery of the Fuel Products to Your location depends on factors that include, but are not limited to, traffic conditions, weather, distance and accuracy of the location.
    8. You must comply with the following provisions when refueling vehicles with the Fuel Products:
      • Before refueling the Fuel Products to the vehicles, kindly make sure that the Fuel Product is compatible with the specification of Your vehicle; 
      • Refueling of Fuel Products shall be done in an open place or any places that have sufficient air circulation;
      • In the event of self-refueling of the Fuel Products and/or refueling of Fuel Products which are not done in an open place, kindly make sure You do it carefully by using and preparing these following supporting safety equipment:
        1. Metal based funnel; and
        2. light fire extinguisher (minimum 1 kg).
      • You must switch off the vehicle’s engine when refueling the Fuel Products;
      • You must ensure that there are no objects around the vehicle, which emit fire, smoke, or heat (for example: the use of cigarettes, matches, firecrackers, firearms) and/or those that emit electromagnetic waves (for example: using a cellphone), when refueling the Fuel Products; and
      • Avoid direct contact of the Fuel Products with eyes, skin, or other body parts. If these things happen then kindly do first aid by rinsing or washing the contaminated parts with water, look for an open area and immediately contact the nearest doctor if there is an indication of irritation. Furthermore, if the Fuel Product is inhaled or swallowed, then immediately contact the nearest hospital to get further medical cares.
    9. Runners may remind you to fulfill all the conditions as referred to in Clause 2(h) above before carrying out the refueling process. In this case, the Runners have the right not to do the refueling process, or cancel Your whole GoPertamina order, in the event that You do not fulfill all the provisions as referred to in Clause 2(h) above, or if the Runners consider that refueling the Fuel Products to the vehicle is not safe to do.
    10. You will not be able to cancel Your GoPertamina order, in the condition that We have connected You with a Runner who is willing to take Your order, and the order status explains that the Runner is on its way to Your location.
  3.  

  4. FEES
    1. The price of Fuel Products shown on the GoPertamina is fully determined by PT PERTAMINA (PERSERO) as the producer of the Fuel Products. PT PERTAMINA (PERSERO) on its own discretion may change the price of the Fuel Products from time to time.
    2. The price for delivering the Fuel Products to the delivery address will be shown through GoPertamina on the GoLife App before You place the order. You understand that the delivery price may change from time to time.
    3. The price of the Fuel Products, as shown through GoPertamina on the GoLife App, is the price per 10 liters.
    4. The price of the Fuel Products along with the delivery price as shown through GoPertamina on the GoLife App is the final price, or the net price that You have to pay.
    5. Payment of the price of the Fuel Products along with its delivery price are paid directly to the Runners using cash, GoPay, or paid through other payment features as available on the GoLife App.
    6. If there are other costs incurred during the implementation of GoPertamina Services for You, including but not limited to parking fees at Your location, then You are fully responsible for these costs and Runners have the right to request such payment of these additional costs from You.
  5.  

  6. STATEMENTS, WARRANTIES AND RESPONSIBILITIES
    1. Your statements and guarantees as set forth under this Clause 4 are in addition to Your statements and guarantees as You have provided under the GoLife Terms of Use. There are no provisions under this Clause 4 that reduces or limits the applicability of Your statements and guarantees that You have provided under the GoLife Terms of Use.
    2. You acknowledge that We are a technology company, not a company engaged in the provision of Fuel Products and its delivery and refueling services, and We do not provide such Fuel Products and its delivery and refueling services. All Fuel Products and its delivery and refueling services are provided by the Service Providers who are independent third parties that are not employed by Us.
    3. You represent and warrant that You know for sure that the condition of the vehicle’s engine is in its normal condition before refueling the Fuel Products using GoPertamina and ensure that the specification of the vehicle’s engine is compatible with the OCTANE/CETANE level of the Fuel Products of your choice.
    4. You agree to release and indemnify Us and PT PERTAMINA (PERSERO) from any claims submitted and/or losses incurred in any form, whether direct or indirect, related, associated with, or caused by:
      • use of GoPertamina for implementing other services, other than services as available through GoPertamina on the GoLife App;
      • non-fulfillment or implementation of all the provisions as referred to in Clause 2(h) above, by You in refueling vehicle with Fuel Products;
      • Self-refueling vehicles with Fuel Products, or refueling vehicles with Fuel Products without the Runner’s assistance;
      • the condition of the vehicle itself, that is not possible to be refueled with the Fuel Products;
      • the service continues to be carried out, at Your own request, even though the Runner has refused to carry out such service, or has reminded You about the impossibility of such service being carried out due to certain conditions that can be harmful for You and/or the Runner in case that such GoPertamina Service continues;
      • specifications of vehicle’s engines that are not compatible with the specifications of the Fuel Products (OCTANE/CETANE);
      • any modifications to the vehicle's engine that affect the performance of the Fuel Products; and/or
      • other matters that are not entirely a real mistake or negligence of Us and/or PT PERTAMINA (PERSERO).
    5. We and/or the Runners have the right to not carrying out Your GoPertamina orders:
      • in the event that You ask the Runners to carry out services that are not in accordance with the type and details of the services You have chosen through GoPertamina on the GoLife App; and/or
      • if We and/or the Runners have reasonable grounds to suspect that You have, or by accepting Your requests, You will violate this GoPertamina Terms of Use, GoLife Terms of Use and/or any applicable laws and regulations.
  7.  

  8. In the event of any losses experienced in connection with the services provided by the Service Providers, including any violations that are clearly proven caused by the Service Providers during the implementation ofservices, You can report the issues to Us within a maximum period of 7 x 24 hours as of completion of the services by the Service Providers. As for the conditions for reporting and solving problems as referred to in the above are subject to the provisions on Troubleshooting as stipulated under the GoLife Terms of Use which is an integral part of the this GoPertamina Terms of Use.

    If, based on the result of investigation to Your report, and subject to the provisions of Clause 4(d) above, it is clearly proven that You have experienced direct losses caused solely by the fault of the Service Providers, then We will, with Our best efforts, help bring You together with the relevant Service Providers in seeking solutions for the problem. We do not have any liability for any problems or disputes that arise between You and the Service Providers, including taking legal action deemed necessary by You and/or the Service Providers.

    Without prejudice to the provisions as stipulated above, at Our sole discretion, We are cooperating with the third party insurance provider to provide insurance coverage to all users who have experienced direct losses caused by the use of GoPertamina Services. For more information on the insurance provided by the third-party insurance provider, You can access it here.

  9.  

  10. HOW TO CONTACT US

    If there are any problems or complaints regarding the quality of the Fuel Products, the quality of delivery and refueling the Fuel Products, any differences in the amount of the price of the Fuel Products and delivery, and / or other issues arising in connection with the use of GoPertamina Services, then You can contact Us to GoLife Call Center at 021-5025 2220 or by e-mail to csgo-life@go-jek.com. All Your correspondence will be recorded and stored for Our records.

GODAILY TERMS OF USE

as of 01 September 2019

We thank you for Your trust in GoDaily Services (or “GoDaily”) on GoLife App. Please take Your time to read the whole terms of use of GoDaily ("GoDaily Terms of Use"). This GoDaily Terms of Use is an integral part of the GoLife Terms of Use.

If You use GoDaily Services on the GoLife App, You will be deemed to have read and agreed the GO- DAILY Terms of Use. Therefore, if You do not agree to any part or all the conditions of this GoDaily Terms of Use, please discontinue the use of GoDaily Services.

  1. GENERAL TERMS

    Unless specifically defined below and in other parts of this GoDaily Terms of Use, capital letters used in this GoDaily Terms of Use must be interpreted in accordance with the terms used in the GoLife Terms of Use.

    GoDaily is a service available on the GoLife App that connects you with Runners and/or Merchants in order to purchase goods for daily household needs.

    Service Provider(s)is any independent third party (both individual and/or business entity) which agrees to be Our service provider through partnership scheme or other schemes which in this case consists of Merchant and Runner.

    Merchant is a place of business that provides services for the sale of goods for daily household needs that can be in the form of stalls, shops, minimarts, supermarkets, hypermarkets or other retailers.

    Runner is an individual who partners with Us to buy goods that You order, through GoDaily on the GoLife App,from Merchant’s location and deliver it to Your location.

  2.  

  3. USE OF GODAILY SERVICES
    1. You must correctly choose the type, quantity, and weight of items as available on GoDaily and fill out accurately and completely the date, time and address of the delivery location.
    2. GoDaily Services are only available during operational hours as stated on the GoLife App. Orders made outside the service operating hours will not be processed. In this case, the availability of GoDaily Services during its service hours depends entirely on the availability of Runners and the availability of the items provided by the Merchants around Your location when You place the order .
    3. The Runner, who is connected and take Your order, may contact You to confirm the time and location of delivery, the items You order, including to notify You in case of the unavailability of the items You order.
    4. You hereby understand the items You select. The Runner will carry out the purchase of items according to the type, weight and quantity of the items that You order.
    5. Service Providers are entitled to refuse to perform the services that:
      • are incompatible or beyond the type of services You have selected on the GoDaily Services on the GoLife App; and/or
      • the implementation is not in accordance with the stipulated standard operating procedures (SOP).
    6. In case of the unavailability of the items You order, and You replace it with other items based on Your private conversation with the Runner, then We will not be responsible for such purchase transaction that You order through Your private conversation with the Runner.
    7. Runners will only purchase and deliver the orders of cigarettes for customers over the age of 18. By ordering cigarettes, You agree to show Your identity card (KTP) to Runners when delivering such item at the delivery location.
    8. If you wish to cancel Your GoDaily order in the event that We have found a Runner who is willing to take Your order, and is connected to you through the GoLife App and the order status shows that the Runner is on the way to Merchant’s or Your location, then the cancellation of Your GoDaily order can only be carried out by contacting GoLife Customer Care Unit on the number and email address as stated in the end of this GoDaily Terms of Use.
    9. You hereby understand that any items purchased by Runners according to Your order on the GoLife App cannot be returned for any reason.
    10. Especially for the purchase of drinking water in gallon package and LPG tubes, You are required to provide the empty gallons and/or LPG tubes to the Runners to be exchanged with the new gallons and /or LPG tubes that will be provided by the Runners at the delivery location.
  4.  

  5. FEES
    1. The price of items as displayed on GoDaily is only estimated price that may change from time to time.
    2. You agree to pay the total price of items purchased by the Runner in accordance with the total price listed on the receipt, invoice, or information as stated on GoDaily on the GoLife Application. The total price as stated is the total price that has been adjusted to the actual purchase price in the Merchant by the Runner where the Runner purchases the items.
    3. Payment of item price is paid directly to the Runner using cash, GoPay or other payment features available on the GoLife App.
    4. If there are other fees that the Runners pay during implementation of GoDaily Services, including but not limited to parking fees on delivery location, then You are fully responsible for the fees and the Runners have the right to request such payment of such other fees from You.
  6.  

  7. STATEMENTS, WARRANTIES AND RESPONSIBILITIES
    1. Your statements and guarantees as set forth under this Clause 4 are in addition to Your statements and guarantees as You have provided under the GoLife Terms of Use. There are no provisions under this Clause 4 that reduces or limits the applicability of Your statements and guarantees that You have provided under the GoLife Terms of Use.
    2. You acknowledge that We are a technology company, not a company engaged in providing daily household needs, and We do not provide such services in providing daily household needs. All services in providing daily household needs are provided by the Service Providers who are independent third parties that are not employed by Us.
    3. You represent and warrant that You fully understand the kind of items You select, which is suitable with the items You need.
    4. You must immediately check the items purchased by the Runner at the delivery location before the Runner completes the order and leaves the delivery location. We are not responsible for any non-conformity or damages of the items that You just found out after the Runner has completed Your order and left the delivery location.
    5. You agree to release and indemnify Us and/or the Service Providers from any claims submitted and/or losses incurred in any form, whether direct or indirect, related, associated to or caused by:
      • use of GoDaily for other services other than services in purchasing and delivery of goods for daily household needs;
      • use of GoDaily to purchase and delivery of items other than daily household items as available through GoDaily on the GoLife App;
      • Your mistake in choosing the items, with the type, quantity and the weight which is not suitable to Your needs;
      • the Runner is not fully informed about certain conditions (such as the detailed delivery location, variety of items that You order) which should be acknowledged first by the Runner before the purchase is made;
      • You find the condition of the item has been damaged and broken which is not caused by error or omission of the Runners and/or Merchants; and/or
      • other matters that are not entirely a mistake or a definite negligence of Us and/or the Service Providers.
    6. We and/or theService Providers have the right to not carrying out Your GoDaily orders:
      • in the event that you ask the Runners to do services other than services in purchasing and delivery of goods for daily household needs;
      • in the event that you ask the Runners to purchase and deliver the items that are not available on GoDaily; and/or
      • if We and/or Runners have reasonable grounds to suspect that You have, or by accepting Your request, You will violate this GoDaily Terms of Use, GoLife Terms of Use and/or the applicable laws and regulations.
  8.  

  9. In the event of any losses experienced in connection with the services provided by the Service Providers, including any violations that are clearly proven caused by the Service Providers during the implementation ofservices, You can report the issues to Us within a maximum period of 7 x 24 hours as of completion of the services by the Runners. As for the conditions for reporting and solving problems as referred to in the above are subject to the provisions on Troubleshooting as stipulated under the GoLife Terms of Use which is an integral part of the this GoDaily Terms of Use.

    If, based on the result of investigation to Your report, and subject to the provisions of Clause 4(e) above, it is clearly proven that You have experienced direct losses caused solely by the fault of the Service Providers, then We will, with Our best efforts, help bring You together with the relevant Service Providers in seeking solutions for the problem. We do not have any liability for any problems or disputes that arise between You and the Service Providers, including taking legal action deemed necessary by You and/or the Service Providers.

    Without prejudice to the provisions as stipulated above, at Our sole discretion, We are cooperating with the third party insurance provider to provide insurance coverage to all users who have experienced direct losses caused by the use of GoDaily Services. For more information on the insurance provided by the third-party insurance provider, You can access it here.

  10.  

  11. HOW TO CONTACT US

    If there are any problems or complaints regarding the quality of the services, differences in the price of the GoDaily Services, quality of the Service Providers and/or other issues arising in connection with the use of GoDaily Services, then You can contact Us to GoLife Call Center at 021-5025 2220 or by e-mail to csgo-life@go-jek.com. All Your correspondence will be recorded and stored for Our records.

GOTIX TERMS OF USE

as of 01 September 2019

Hello, welcome to www.go-tix.id website managed and owned by PT Global Loket Sejahtera ("Site"). PT Global Loket Sejahtera is a limited liability company engaged in technology, namely providing software in the form of a platform that allows users to order tickets for various of entertainment activities under the GoTix trademark (hereinafter referred to as "GoTix"). Every individual or entity that visits, uses, accesses, utilizes and/or creates an account on our Site (hereinafter referred to as "User") hereby agrees that the User has understood, read, accepted and agreed to the terms of use of GoTix Sites and services, as will be described below (hereinafter referred to as "Terms of Use").

PLEASE CHECK THE TERMS OF USE AND GoTix PRIVACY POLICY CAREFULLY BEFORE USING GoTix SITES AND SERVICES. BY REGISTERING, MAKING ACCOUNTS, USING AND/OR USING OUR WEBSITES OR SERVICES, THE USER HAS UNDERSTANDED AND AGREE TO BE SUBJECT AND BIND TO ALL THESE TERMS AND CONDITIONS AND TERMS OF GoTix PRIVACY POLICY. THE USER BY THIS DECLARES AS WELL AS GUARANTEE TO THAT USERS ARE RIGHTFUL REPRESENTATIVE AND RESPONSIBLE TO ENTER INTO THIS AGREEMENT.

  1. Definition & Interpretation

    Unless the context specifies otherwise, the following expression will have the following meanings in these Terms of Use:

    1. "GoTix", "We", or "Us" refer to PT Global Loket Sejahtera, a company established under Indonesian law and having its address at Pasaraya Blok M, Building B, 5th floor, Jalan Iskandarsyah II Nomor 2, South Jakarta 12160.
    2. User” or “You” refer to each Buyer and/or you as a user both person and/or an entity that uses, accesses, makes use of, makes an account, and/or makes a Ticket reservation at www.go-tix.id.
    3. Site” or “Our site” refer to www.go-tix.id managed and owned by PT Global Loket Sejahtera.
    4. "Platform" means our Site, the mobile version of applications from our Site, voice and data channels, technology, software, systems and other media that are owned or managed by GoTix from time to time.
    5. "Events" means an activity that is both commercial and non-commercial, organized by the Operator that uses our Platform services to support the activities of the event, including:
      1. film/movie/cinema/theater;
      2. music & festival;
      3. sports;
      4. arts & culture;
      5. conference & seminar;
      6. amusement parks;
      7. attraction; dan
      8. other commercial and non-commercial activities, which we provide from time to time.
    6. "Operator" means any entity, whether individual, association, legal entity, and/or various other entities that hold the Event as an organizer, promoter, committee, affiliate, cinema owner, theater or cinema and/or Event owner in collaboration with us using our service platform.
    7. "Ticket" means a ticket as proof of legitimate rights, whether physical or electronic, to enter the venue for an event, to enjoy a show performed by the event, to use and/or utilize an activity related to the event held by the organizer according to the date , time, place, type and/or other provisions attached to the entrance ticket that has been selected, ordered and purchased legally by the Buyer, whether electronic, or other forms of media used by us from time to time and equipped with a unique code as a security system for the ticket.
    8. "E-Voucher" means the receipt of payment for ticket purchases through the GoTix Platform, which has been equipped with a unique security code, which can later be exchanged for tickets at the specified time and place or as a ticket sign in accordance with the provisions of the purchased and selected Event.
    9. "Buyer" means any User who buys a Ticket at a certain price or for free according to the price stated for the Event held by the Operator legally and in accordance with these Terms of Use, terms and conditions that apply to the venue, terms and conditions determined by the Operator, as well as the applicable laws and regulations.
    10. "Service Fee" means service fees in return for us for our services or products, including but not limited to providing a platform for ordering, providing and other related services, whether in the form of money, percentages or services that can be assessed, which we determine to time based on our own policies.
  2. General Terms
    1. In the event of a conflict or inconsistency between two or more provisions in these Terms of Use both with our other terms of use and/or provisions for the use of the Operator, whether the provisions are contained in the same or different documents, conflict or inconsistency then GoTix will determine apply.
    2. In addition to these Terms of Use and depending on the services chosen by you, you must read the rules and conditions of these services that might apply to the services you choose.
    3. GoTix will publish any substantial changes or amendments to these Terms of Use (if any) through the Platform. GoTix will not publish these changes to you personally and therefore the User is required to read carefully any changes or amendments so that if the User continues to use, access or utilize the Platform, the User is deemed to have known, understood and agreed to the changes or amendments.
    4. All Ticket orders by Buyers for Events organized by the Operator through our Platform constitute a separate engagement with the engagement arising from this agreement based on these Terms of Use, namely an agreement arising between the Buyer and the Operator, each party to which is bound and subject to the said agreement. To avoid doubt, we are a platform provider that works with the Operator, while all the tickets sold to the Buyer belong to the Operator. All forms of data and information regarding the Ticket that the Provider provides to Us, and We inform the User, constitute an offer from the Operator to the User which is binding on the Operator and the Buyer in the event of the purchase of the Ticket. Therefore, we are not included as a party in the event of a dispute, prosecution of rights, claim of rights, request for rights, compensation, loss arising, injury arising, death arising and/or claim to any rights arising directly or indirectly from the delivery of the Event requested by the Operator to the Buyer and vice versa from the Buyer to the Operator, including by any third party who feels aggrieved by the implementation of the Event by the Operator.
    5. To avoid doubts, the User has understood and agreed that GoTix does not provide guarantees in any form for the overall delivery of the Event in the form of the results of ticket sales, User satisfaction, or the smooth implementation of the Event. The User hereby releases and indemnifies GoTix and bear all forms of litigations, claims, requests, losses, damages, and/or all forms of compensation of rights by any party including the User itself arising from including but not limited to the use of GoTix and/or purchase by the Buyer.
    6. To avoid doubt, we are a technology company, not a company operating in the agency sector. There is no provision and/or relationship that occurs that binds between us and the user and/or the party that owns and/or organizes the event, the organizer and any party that can be considered as an agency.
    7. As a service that is integrated with Gojek, the use and/or utilization of GoTix either through the Gojek Site or the Site is also subject to Gojek Terms & Conditions and Privacy Policy, unless specifically specified in these Terms & Conditions and/or in the GoTix Privacy Policy, where its enforcement is determined based on our full policy.
  3. GoTix Terms of Service
    1. The order/purchase that the User does through GoTix, is a legal and contractual relationship that is binding between the User and Us, and also between the Buyer and the Operator. In this case, GoTix can act as a platform provider to facilitate transactions between Users and Organizers.
    2. Data and information related to the GoTix Events included on the Site constitute data and information that GoTix receives from the Operator, and GoTix will publish the data and information in good faith in accordance with the data and information that GoTix accepts.
    3. GoTix does not have control over the data and information provided by the Operator, and GoTix does not guarantee that the data and information presented are accurate, complete, correct, legal, valid, legitimate and/or free of errors.
    4. Users are not permitted to distribute or resell tickets or E-Vouchers received, including to use, copy, supervise, display and/or disseminate in other ways either partially or in full the Ticket or E-Voucher on social media and/or other media. To avoid doubt, we are not responsible for any form of responsibility, loss, necessary actions, claims, claims, rights claims, substitutions and/or requests for any rights arising from the negligence, negligence, actions of the Buyer, including disseminating on social media, other actions both direct and indirect, such as data and information security from devices used by Users and Buyers that cause harm to the Buyer and other parties. Therefore, the Buyer is required to maintain all data and information related to purchases and tickets purchased.
    5. Users can only use the services available on the Site to make legitimate bookings/purchases. Users are not allowed to make orders/purchases for speculation, improper or illegal. If GoTix finds out or reasonably suspects that the order/purchase that the User made is invalid, GoTix has the right to cancel your Ticket purchase/booking.
    6. When using Site, the User is fully responsible for the correctness of every data and information filled in by the User, including ordering and purchasing and creating accounts, any form of negligence, error, omission, typo, and/or error in any form and reason that causes data and the information becomes meaningless as the User will be referred to as the full responsibility of the User, whether it causes loss or not, shall fall under the responsibility of the User. Therefore, Users are required to fill in all information and data in using our Site and services accurately, carefully, in due care and thoroughly.
    7. You as a User hereby declare and guarantee to us that you are a entitled entity, authorized legal representative, right owner, and/or have obtained all necessary approvals in utilizing our Site services, making orders and purchases, creating accounts and filling everything data and information in making your account, and all other actions relating to the use of our Site services.
    8. You as a User hereby declare and guarantee to us that all data and information provided and filled in by the GoTix Platform by you is legal, valid, valid data and information, and that you have the authority to submit such information to us.
    9. You hereby agree that GoTix has full rights and authority based on our own policies, to delete, not process, blacklist, block and/or with methods and methods that we deem necessary to handle each account Users or use by Users who we consider to have violated these Terms of Use, committing a crime, violating the provisions of laws and regulations, public order, fraud, infringement, misuse, negligence and/or based on our policies that can be accounted for.
  4. Terms of Use
    1. The user declares and warrants that the User is an individual who is legally entitled and competent to enter into a binding agreement under the laws of the Republic of Indonesia, specifically the Terms of Use, to use the Site services to order and purchase Tickets. Otherwise, we or the relevant Organizer shall have the right under the law to cancel the agreement made with the User. The user further states and guarantees that the User has the right, authority and capacity to use the Site. The user also states and warrants that the User is authorized to enter into and bind to these Terms of Use and register for an account on the Site.
    2. We collect and process User information and personal data, such as but not limited to names, e-mail addresses (e-mails), User ID cards, User ID numbers and/or mobile phone numbers during User registration. Users must provide accurate and complete information, update information and agree to provide us with any proof of identity that we can reasonably request. If the personal information that the User gives us has changed, for example, if the User changes the email address, telephone number, or if the User wants to cancel the User account, please update the User information details by sending us a User request. We will, as long as we can, enforce the requested changes.
    3. Users can only make purchases, bookings and/or other services that require the User to register, on the Site when the User has registered for the service. After the User successfully registers, the Site will give the User a personal account that can be accessed with the password that the User chooses.
    4. Only Users who can use their own User account and Users are prohibited from authorizing others to use the User's identity or use User accounts, either directly or indirectly such as but not limited to distributing User accounts on social media. The user cannot submit or transfer a User account to any other party. The user must maintain the security and confidentiality of the User account password and any identification that we provide to you. In the event of disclosure of your password, in any way, which results in any unauthorized or unauthorized use of your account or identity, the order received from unauthorized or unauthorized use will still be considered a valid order, except The user notifies us about this before the Provider provides the requested service/Ticket.
    5. Each User can only have one account.
    6. The information provided by the Site cannot be interpreted as a suggestion or offer, where the decision to use our Site services is entirely in the hands of the User. Users are free to choose not to use our services and to use services provided by other parties.
    7. The user promises that the User will use the Site only for the intended purpose to obtain services. Users are not permitted to abuse or use the Site for fraudulent purposes or cause inconvenience to other people or create fake bookings.
    8. Users are not allowed to harm, change or modify our Site and/or Platform or try to harm, change or modify in any way. We are not responsible if the User does not have the appropriate device. We reserve the right to prohibit Users from using the Site further if the User uses the Site with an incompatible/invalid or illegal device or for purposes other than the intended purpose for the use of this Site. The user promises that it will only use an access point that is permitted for the User to use.
    9. Users will maintain confidentiality and will not abuse the information that Users receive from using the Site and/or our services.
    10. Users understand and agree that User's use of the Site will be subject to our Privacy Policy as may be changed from time to time. By using the Site, Users also give consent as required by our Privacy Policy.
    11. By providing information and data to us, the User states that the User has the right and agrees to provide us with the information and data that we will use and We can provide to the Parties that work with Us and/or are affiliated with Us.
    12. We can, at our discretion, provide promotions that can be exchanged for benefits related to the use of the Site. The User agrees that it will only use the promotion as the promotion is intended and will not abuse, duplicate, sell or transfer the promotion in any way. The User also understands that promotions cannot be exchanged for cash and may expire on a certain date, even before being used by the User.
    13. Please inform us if the user no longer has control over your account, for example, a user account is hacked or the user's phone is stolen, so we may cancel the user account properly. Please note that the User is responsible for the use of a User account and may be held liable even if the User account is misused by another person.
  5. Payment
    1. We can introduce the imposition of fees for the use or utilization of the Site at any time. We will notify the User through the Site about this as appropriate so that the User can decide whether to continue using the Site or not. However, the internet connection required to use the Site and services, and any related costs (such as mobile data costs) arising from the use of the Service and/or purchase/booking of tickets are the exclusive responsibility of the User and are solely borne by the User.
    2. Users are required to pay for all services and/or tickets that are selected, ordered and purchased based on the provisions, mechanisms and/or procedures available and chosen by the User. The buyer warrants us that the purchase does not violate the provisions of any agreement where the User is subject to and bound, statutory regulations, court decisions, authorized agency orders, sanctions and penalties and/or has obtained all necessary agreements or requirements before making an order, purchase and payment of the Ticket.
    3. Under no circumstances shall we become responsible for any ticket bookings made through other sites that are not an official site owned or managed by us. For this reason, users must carefully check the official address of the site owned or managed by us when making a ticket order/purchase, i.e. www.go-tix.id.
    4. Event organizers may apply tickets in various categories or classes, dates and hours of events, and/or various other distinguishing variations, including to provide tickets for one time entry to the venue or many times and/or terms of use and/or exchange of tickets that the Users purchase. The user is obliged to pay attention to all the provisions of the Ticket and choose and agree to the terms and conditions of the Ticket and the venue of the Ticket that the User buys in accordance with the wishes of the User.
    5. For shows/events that are marked with a minimum age (for example: 17+, 18+, 21+), Users who are less than the minimum age listed are not permitted to enter the Event area for any reason. There is no refund or compensation in any form. Age validation can only be done by showing a valid User ID.
    6. Ticket booking/purchase transactions are considered successful and have taken place after GoTix has received confirmation of payment of Ticket payment by the User through ways that the User has chosen and provided through the Site that the User chooses and approves, including but not limited to when GoTix sends E-Voucher that is valid and verified with the GoTix system.
    7. Users hereby acknowledge that failure of payment transactions may occur at any time due to a failure of the banking system, and the User hereby agrees that in the event of a banking system failure, the Ticket booking/purchase is deemed unsuccessful. In the event of a dispute in the future regarding the Ticket booking/purchase, the User agrees that the data contained in our system constitutes and is the only valid and binding evidence between Us and You.
    8. By completing payment for a User's purchase/order of Event Tickets through GoTix, the User agrees to accept and comply with the provisions relating to the use, exchange, procedures for entering the Event area, the regulations applied by the Operator for each Event, and/or our policies and/or other Organizers, which can be applied from time to time based on the situation and policy of the Operator and/or Us at that time.
    9. Tickets that have been ordered/purchased and paid for by you cannot be canceled or returned or cashed or resold or transferred in any way to another person for any reason. You hereby agree to replace all losses suffered by Us, as well as release and protect Us from any form of claim filed by any party arising in connection with the resale or transfer of the Ticket by You to another person, whether caused directly by your actions or indirectly.
  6. Terms Regarding Tickets
    1. Tickets are only valid if purchased according to the procedures specified in GoTix services.
    2. For tickets purchased that require physical ticket submission or E-Voucher exchange or ticket redemption, please ensure that you bring your identity card that refers to the data that you submit when using GoTix services.
    3. Ticket exchange can only be done once in accordance with the E-Voucher or purchase data in the GoTix system. GoTix and the Operator and affiliates We are not responsible for losing the Ticket after the Ticket has been exchanged and received by you and other losses or risks, including the use of tickets by others or theft of the Ticket.
    4. For electronic tickets that can be printed directly by the user, please make sure to bring the electronic ticket printed on the day the event is held.
    5. Users are prohibited from duplicating or duplicating Tickets and/or E-Vouchers.
    6. We are not responsible for the negligence of Users which results in tickets or E-Vouchers falling into the hands of others or being in the possession of others and used as a sign of entry into the Event or exchanged for actual physical tickets so as to eliminate the User's right to enter the Event or to redeem Tickets or E-Vouchers with physical Tickets.
    7. The Event Organizer has the right to take any action to prohibit or reject Users entering the Event or exchange electronic tickets with actual physical tickets if the User's Ticket or E-Voucher has been used previously by another person.
    8. The Event Organizer and/or We have the right to process and prosecute in accordance with the applicable laws and regulations, both civil and criminal, people (including Users) who obtain tickets in a way that is not in accordance with the procedures imposed by the promoter or the organizer, including but not limited to fraudulent acts or duplication of tickets.
  7. Terms of Event
    1. The date of the event, show time and venue is fully determined by and is the authority of the Event Organizer and therefore we are not responsible for changes in the date of the Event, showtime and venue and other changes made by the Event Organizer after the ticket purchase transaction has been successfully carried out.
    2. In the event that the Event is canceled or there is a refund of the ticket purchase by the Event Organizer, the User hereby agrees that the Ticket refund policy is entirely the authority of the Event Organizer, and the User hereby agrees to defend, release and release and not file any claim to us/or our affiliated company in connection with cancellation of the Event and refund of the ticket purchase. Bank fees and administrative fees that have been charged to the User when purchasing a Ticket cannot be returned.
    3. The Event Organizer has the right to refuse the User to enter the Event or remove the User from the Event if the User behaves in an disorderly manner, ignites a dispute, is suspected of violating laws and regulations, these Terms of Use, other provisions that apply to the Ticket or venue and/or reject instructions/warnings from the Event Organizer staff and/or based on the policies of the Operator that can be accounted for. Furthermore, GoTix and/or the Event Organizer are not obliged to make a refund to the User in the case mentioned above.
    4. The user is required to safeguard the personal belongings of the User during the Event. We and/or the Organizer of the Event in any event are not responsible for the loss and/or damage of the User's personal property during the Event.
    5. Users hereby release us and/or the organizer of the Event from all forms of claim in the event of cancellation of the event carried out unilaterally by the artist or the government or for other reasons beyond the ability and will of GoTix and/or the Event Organizer.
    6. Users hereby agree to take full responsibility and release and release us from all forms of responsibility, compensation, claims, claims, claim rights, requests for rights from any party and/or any form of obligation that must be borne due to violations of these Terms of Use, violation of laws and regulations, violations of social norms, illiteracy, public order, and/or violations of the rights of other parties who feel their rights are violated due to the implementation and visit of the Event that the Ticket is purchased by Users and/or violations of prohibitions, statements and guarantees. obligations and all forms of provisions of these Terms of Use.
    7. Users release and indemnify GoTix from all legal responsibilities arising from the implementation of the Event, including the consequences of visits to the Event carried out by the Buyer. Therefore, the Buyer voluntarily, in their own conscience without coercion from any party, shall enjoy, visit, and use the event tickets purchased through us.
    8. In the event of an Event cancellation by an artist or an authorized authority or other party due to reasons that are beyond the control or will of the Operator and Us, the User agrees to legally release the Event Organizer and Us from any claim whatsoever in relation to the cancellation.
    9. Users must comply with the terms and conditions of the Event imposed by the organizer during the Event, including but not limited to provisions on dress and behavior, age restrictions and restrictions on carrying certain items to the venue/show. The user understands that the terms and conditions of the Event are entirely the authority of the organizer or promoter and we are not involved and do not have any authority regarding the Event. Therefore, we are not responsible for actions taken by the Operator for Users before, during and after the Event, including those that cause harm to the User.
    10. We do not guarantee and are responsible for the continuity, implementation, operation and/or quality as well as User satisfaction with the Event for the Ticket the User buys through the Site.
    11. We do not guarantee and are responsible for the accuracy of the schedule for the Event and/or whether or not an Event that the User buys his Ticket through GoTix, and the User understands and agrees that there is a possibility of cancellation, reimbursement and/or delay in the Event due and other things. Users release and indemnify us from any litigation, claims, demand for rights and/or any legal process arising from the implementation of the Event, the quality of the Event, cancellation of the Event, postponement of Event schedule, changes to the Event and/or any other occasion related to the Event.
    12. Refunds on ticket purchases as a result of cancellation of the Event or Event Organizer policy, will be carried out in accordance with the terms and conditions specified by the Operator. Convenient fee or fees other than the price of the Ticket itself charged to the User will not be refunded.
  8. Guarantee

    We do not provide statements, guarantees or guarantees for the reliability, timeliness, quality, suitability, availability, accuracy or completeness of services, our Site and/or our Platform, including but not limited to Services obtained or originating from the Operator and/or our partners through the use of the Platform. We do not represent or warrant that :

    1. the use of the Platform will be safe, timely, uninterrupted or error free or operate in combination with other hardware, software, systems or data;
    2. the service will meet your needs or expectations;
    3. any stored data will be accurate or reliable;
    4. the quality of products, services, information or other materials purchased or obtained by you through the Platform will meet your needs or expectations;
    5. errors or defects in The platform will be fixed; or
    6. a platform or server (server) that provides a platform free of viruses or other harmful components. Services provided for you are limited to "as is" basis. All conditions, statements and guarantees, whether express, implied, required by law or otherwise, include, but are not limited to, implied warranties regarding sale and purchase, suitability for a particular purpose, or no violation of the rights of third parties, hereby excluded and excluded with the highest and maximum limits. You acknowledge and agree that all risks arising from the use of the Platform by you remain solely and entirely on you and you will not have the right to request any compensation from us.
  9. Limits of Responsibility
    1. We are not responsible for any injuries, deaths, damage or losses incurred on the Event and/or use of our Platform and/or Site. Neither are we responsible for errors, including violations, or criminal acts carried out by the Operator, other visitors or other parties who are in the place of the Event taking place during the implementation of the Event, including by the Users themselves.
    2. We are not responsible and you guarantee and release us, our operators, our partners, and our affiliated companies from the responsibility for any losses, claims, claims and/or requests for any rights by you, buyers, event visitors and/or third parties for misuse, fraud, fraudulent acts and/or other actions resulting from the dissemination of event information and/or data, including Event Ticket data/information, which you do yourself and/or as a result of your negligence, negligence and/or intentions. Therefore, you are required to maintain and not disseminate your own personal information and data, including your account.
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SYARAT DAN KETENTUAN GOFOOD (GOBIZ)

Syarat dan Ketentuan GoFood (GoBiz) ini mengatur hubungan antara anda (“Merchant”) dengan PT Aplikasi Karya Anak Bangsa (“AKAB”), dengan ketentuan-ketentuan sebagaimana tertera di bawah ini yang dituangkan dalam bentuk Kontrak Elektronik.

BAHWA:

  1. AKAB adalah suatu perusahaan yang bergerak di bidang penerbitan aplikasi (piranti lunak) untuk komputer dan telepon genggam serta marketplace dengan merek dagang ‘Gojek’. Gojek menyediakan layanan jasa pemesanan dan pengantaran makanan dan minuman melalui fitur dalam aplikasinya dengan nama “GoFood”.
  2. Gojek tidak menyediakan jasa transportasi, ataupun bertindak sebagai penyedia transportasi, kurir, penyedia jasa pos, penyedia jasa pengiriman, pemasok atau operator makanan dan minuman, operator taxi atau supir pribadi, dan tidak bertindak sebagai agen dari salah satu pihak atau badan hukum tersebut.
  3. Merchant adalah suatu perusahaan yang bergerak di bidang jasa makanan dan/atau minuman, yang merupakan pemilik dan pengelola Restoran, yang bertindak secara independen, menjalankan bisnisnya dengan kebijakannya sendiri, yang bermaksud untuk berpartisipasi menjadi salah satu peserta dalam skema kegiatan GoFood dan memiliki akses terhadap GoBiz.
  4. Para Pihak sepakat untuk mengadakan kerja sama sesuai dengan syarat dan ketentuan yang tercantum dalam Syarat dan Ketentuan ini.

Sehubungan dengan hal tersebut di atas, maka Para Pihak setuju atas syarat dan ketentuan sebagaimana tercantum di bawah ini:

  1. KETENTUAN UMUM

    Kecuali secara tegas ditentukan lain dalam Syarat dan Ketentuan, istilah-istilah yang digunakan memiliki arti sebagai berikut:

    1. a) Afiliasiadalah (i) setiap perusahaan atau badan lainnya yang memiliki kendali atas AKAB, (ii) setiap perusahaan atau badan lainnya yang mana AKAB memiliki kendali atas perusahaan atau badan lainnya tersebut atau (iii) setiap perusahaan atau badan lainnya yang berada di bawah kendali yang sama dengan AKAB.
    2. b) Aplikasi Gojekberarti aplikasi piranti lunak yang disediakan oleh AKAB dengan nama dagang ‘Gojek’ yang didalamnya terdapat fitur GoFood yang merupakan suatu sarana elektronik yang mempertemukan pengguna Aplikasi Gojek dengan barang dan jasa yang ditawarkan oleh penyedia jasa.
    3. c) Dana Settlementadalah jumlah dana Transaksi yang ditransfer ke Rekening Bank Merchant terdaftar setelah dikurangi dengan Biaya Jasa dan biaya-biaya lainnya, jika ada.
    4. d) GoBizberarti aplikasi piranti lunak yang disediakan oleh AKAB yang merupakan suatu sarana elektronik untuk membantu Merchant mengelola Restoran yang terdaftar di dalam GoFood, termasuk namun tidak terbatas pada pengelolaan Informasi Pesanan dan Merchant Wallet.
    5. e) GoFoodadalah suatu fitur dalam Aplikasi Gojek yang menyediakan layanan kepada Pelanggan untuk pemesanan Produk dari Restoran yang akan dijual oleh Merchant sesuai dengan ketentuan dalam Syarat dan Ketentuan, termasuk namun tidak terbatas pada pengantaran dilakukan oleh Mitra Gojek.
    6. f) GoPay adalah layanan uang elektronik yang diselenggarakan oleh PT Dompet Anak Bangsa, yang merupakan Afiliasi AKAB, yang dapat digunakan oleh Pelanggan, dan/atau Merchant, dan/atau Mitra Gojek yang telah mendaftar dan tercatat sebagai pengguna layanan GoPay.
    7. g) Hak Kekayaan Intelektualadalah:
      1. hak paten, merek dagang, hak cipta (termasuk hak dalam perangkat lunak), nama dagang, nama domain internet, topografi, hak desain, hak moral, hak-hak dalam data basis, rahasia dagang, cara penggunaan and informasi rahasia lainnya, ilmu pengetahuan (know-how), ciptaan, kode piranti lunak dan hak-hak kekayaan intelektual lainnya, baik terdaftar maupun tidak terdaftar, dan termasuk sedang dalam aplikasi untuk pendaftaran, dan seluruh hak atau bentuk lain dari perlindungan yang memiliki efek yang serupa dimanapun di dunia ini yang daripadanya merupakan Hak Kekayaan Intelektual;
      2. hak berdasarkan lisensi, persetujuan, perintah, peraturan perundang-undangan atau berdasarkan apapun sehubungan dengan poin a di atas;
      3. hak yang memiliki dampak atau asal yang sama atau serupa dengan poin a dan b yang saat ini atau dikemudian hari mungkin timbul; dan
      4. hak untuk menuntut pelanggaran yang sudah ada dari hak-hak yang disebutkan di atas.
    8. h) Hari Kerjaadalah setiap hari Senin sampai dengan Jumat pada kalender masehi, kecuali hari libur resmi yang sudah ditetapkan oleh Pemerintah Negara Republik Indonesia.
    9. i) Informasi Pesananadalah detil informasi terkait dengan pesanan Produk yang dipesan oleh Pelanggan, termasuk namun tidak terbatas pada nomor order, jenis dan jumlah Produk yang dipesan Pelanggan, alamat tujuan pengantaran pesanan dan nomor telepon Mitra Gojek yang melaksanakan pengambilan dan pengantaran pesanan.
    10. j) Informasi Rahasiaadalah data dan/atau informasi yang:
      1. diberikan baik oleh AKAB kepada Merchant, ataupun oleh Merchant kepada AKAB, sehubungan dengan pelaksanaan pemberian Layanan dari AKAB kepada Merchant;
      2. merupakan hak milik dari, mengenai atau dibuat oleh salah satu Pihak; dan
      3. mengenai salah satu Pihak yang memberikan Pihak tersebut suatu manfaat bisnis atau kesempatan untuk memperoleh manfaat tersebut atau pengungkapan dari hal mana dapat merugikan kepentingan Pihak tersebut.
    11. k) Kebijakan Privasiadalah kebijakan privasi atas penggunaan Layanan yang dapat diakses pada https://www.GOJEK.com/privacy-policy/, sebagaimana diterapkan serta dapat diubah atau ditambahkan dari waktu ke waktu oleh AKAB yang merupakan bagian dan satu kesatuan yang tidak terpisahkan dari Syarat dan Ketentuan ini.
    12. l) Kontrak Elektronikadalah perjanjian Para Pihak yang dibuat melalui sistem elektronik sebagaimana diatur dalam Undang-Undang No. 11 Tahun 2008 tentang Informasi dan Transaksi Elektronik dan Peraturan Pemerintah No. 82 Tahun 2012 tentang Penyelenggaraan Sistem dan Transaksi Elektronik.
    13. m) Layananadalah jasa layanan termasuk namun tidak terbatas pada pemesanan Produk melalui GoFood oleh Pelanggan, pengelolaan pemesanan dan pembayaran yang diproses melalui GoBiz dan pengantaran Produk oleh Mitra Gojek.
    14. n) Merchant Wallet adalah salah satu fitur yang terdapat di dalam GoBiz dimana seluruh pembayaran Transaksi akan tercatat didalamnya dan Merchant dapat melakukan Settlement atas saldo yang dimilikinya.
    15. o) Mitra Gojekadalah pihak yang melaksanakan pengantaran Produk yang dipesan Pelanggan melalui fitur GoFood di dalam Aplikasi Gojek atau melalui Situs.
    16. p) Para Pihakadalah AKAB dan Merchant secara bersama-sama.
    17. q) Pelangganadalah pengguna terdaftar yang menggunakan Aplikasi Gojek atau Situs.
    18. r) Perangkatadalah telepon genggam, alat, mesin dan/atau perangkat lainnya yang disediakan oleh AKAB dan/atau Afiliasi AKAB yang digunakan untuk Transaksi untuk mendukung Layanan sebagaimana penyediannya akan disepakati bersama oleh Para Pihak.
    19. s) Pihakadalah AKAB dan Merchant secara sendiri-sendiri.
    20. t) Produkadalah makanan dan/atau minuman yang dijual oleh Merchant di Restoran dan dibeli oleh Pelanggan melalui fitur GoFood melalui Aplikasi Gojek maupun Situs.
    21. u) Rekening Bank Merchantadalah rekening bank yang ditentukan oleh Merchant untuk penerimaan Dana Settlement sebagaimana diinformasikan kepada AKAB dan/atau Afiliasinya.
    22. v) Restoranadalah restoran yang dimiliki, dikelola dan didaftarkan oleh Merchant untuk mendapatkan Layanan sebagaimana dapat diubah dan ditambah dari waktu ke waktu berdasarkan kesepakatan Para Pihak.
    23. w) Settlementadalah proses pengkreditan dana hasil pembayaran Transaksi yang telah dikurangi Biaya Jasa dan biaya-biaya lainnya (jika ada) yang diproses melalui GoBiz ke Rekening Bank Merchant, baik berdasarkan perintah dari Merchant atau yang secara otomatis dilakukan secara terjadwal sebagaimana diatur dalam Syarat dan Ketentuan ini dan SOP.
    24. x) Situsadalah setiap situs yang dioperasikan oleh AKAB dan/atau Afiliasinya dari waktu ke waktu.
    25. y) SOPadalah prosedur operasi standar penggunaan Layanan yang dapat diakses di https://www.gojek.com/gobiz/sop/, sebagaimana dapat diubah atau ditambahkan dari waktu ke waktu melalui pemberitahuan kepada Merchant.
    26. z) Syarat dan Ketentuanadalah Syarat dan Ketentuan GoFood (GoBiz) ini beserta seluruh bagian-bagian dan lampiran-lampirannya sebagaimana diubah dan/atau ditambah dari waktu ke waktu.
    27. aa) Syarat dan Ketentuan GoPayadalah Syarat dan Ketentuan Pemberian Layanan GoPay yang wajib disetujui oleh Merchant untuk pengaktivasian fitur Merchant Wallet yang terdapat di dalam GoBiz.
    28. bb) Transaksiadalah kegiatan pemesanan dan pembayaran Produk yang dipesan melalui GoFood dan/atau kegiatan pembelian dan pembayaran Produk dari Merchant yang dilakukan oleh Pelanggan yang diproses melalui GoBiz.
  2.  

  3. RUANG LINGKUP

    1. Para Pihak sepakat untuk melakukan kerjasama pengadaan Layanan di seluruh Restoran yang dimiliki, dikelola dan didaftarkan oleh Merchant.
    2. Apabila fitur GoBiz telah diaktivasi, Merchant akan memberikan rencana pengaktivasian GoBiz untuk seluruh Restoran kepada AKAB.
  4.  

  5. MASA BERLAKU

    1. Para Pihak sepakat untuk melakukan kerjasama pengadaan Layanan di seluruh Restoran dimulai sejak tanggal disetujuinya Syarat dan Ketentuan ini dan berlangsung untuk periode 1 (satu) tahun (“Masa Berlaku”).
    2. Masa Berlaku akan diperpanjang secara otomatis untuk jangka waktu 1 (satu) tahun dan demikian seterusnya, kecuali jika salah satu Pihak menyampaikan pemberitahuan tertulis untuk tidak memperpanjang Masa Berlaku paling lambat 30 (tiga puluh) hari kalender sebelum habisnya Masa Berlaku.
  6.  

  7. BIAYA JASA DAN CARA PEMBAYARAN

    1. Atas Layanan yang diberikan oleh AKAB, Para Pihak sepakat bahwa AKAB memiliki hak untuk mendapatkan biaya jasa sebesar 20% (dua puluh persen) dari setiap Transaksi pembelian Produk yang dipesan oleh Pelanggan termasuk biaya lainnya yang dikenakan oleh Merchant, jika ada (“Biaya Jasa”).
    2. Penghitungan Biaya Jasa akan dihitung berdasarkan Transaksi yang tercatat pada sistem GoBiz yang terdiri dari jumlah harga Produk yang dipesan oleh Pelanggan tidak termasuk Pajak Restoran (PB1) dan service charge, jika ada (“Penjualan Bersih”). Biaya Jasa sudah termasuk Pajak Pertambahan Nilai (PPN) sesuai dengan peraturan perpajakan yang berlaku. Apabila Merchant menerapkan Pajak Restoran (PB1) dan service charge, Merchant wajib menginformasikan terlebih dahulu kepada AKAB besaran persentase yang diterapkan.
    3. Pemotongan Biaya Jasa akan dilakukan dari harga Penjualan Bersih Produk.
    4. Biaya Jasa akan didapatkan oleh AKAB dengan melakukan pemotongan dari Merchant Wallet atas setiap pembayaran Transaksi yang diterima oleh Merchant dan AKAB dapat menunjuk Afiliasinya untuk melakukan pemotongan Biaya Jasa dari Merchant Wallet.
    5. Kecuali ditentukan lain dalam Syarat dan Ketentuan ini, semua jenis pajak, biaya ataupun pungutan lainnya, baik yang ada saat ini maupun yang ada dikemudian hari, yang wajib dibayarkan ke pemerintah yang berkaitan dengan Transaksi berdasarkan Syarat dan Ketentuan ini, wajib ditanggung oleh masing-masing Pihak sesuai ketentuan perundang-undangan yang berlaku.
    6. Jika diperlukan, Para Pihak setuju untuk saling memberikan dokumen yang berkaitan dengan pembayaran pajak sehubungan Syarat dan Ketentuan ini.
  8.  

  9. PROMOSI

    1. Untuk mendukung penyediaan layanan GoFood dan/atau GoBiz, Merchant setuju untuk melakukan pemasaran sebagaimana disepakati dengan AKAB.
    2. Setiap materi promosi dan/atau pemasaran yang dibuat dan akan ditampilkan oleh Merchant terkait GoFood dan/atau GoBiz harus mematuhi pedoman pemasaran sebagaimana terdapat di SOP.
    3. Setiap kegiatan promosi dan/atau pemasaran yang dilakukan oleh Merchant melalui GoBiz harus mematuhi syarat dan ketentuan yang ditentukan oleh AKAB serta pedoman pemasaran sebagaimana terdapat dalam SOP.
  10.  

  11. SETTLEMENT, KOREKSI DAN KLAIM

    1. Ketentuan mengenai Settlement, laporan dan rekonsiliasi akan diatur lebih lanjut dalam SOP sebagaimana disampaikan dan dapat diubah dari waktu ke waktu oleh AKAB.
    2. Dalam hal AKAB menganggap ada kesalahan dalam Transaksi, AKAB dapat sewaktu-waktu melakukan koreksi atas kesalahan Transaksi tersebut, termasuk namun tidak terbatas dengan melakukan pendebetan dan/atau pengkreditan Merchant Wallet. AKAB akan memberitahukan Merchant secara tertulis mengenai koreksi tersebut.
    3. Ketentuan mengenai koreksi dan klaim akan diatur lebih lanjut dalam SOP sebagaimana disampaikan dan dapat dibuah dari waktu ke waktu oleh AKAB.
  12.  

  13. KUASA PENDEBETAN REKENING MERCHANT

    1. Merchant dengan ini memberi kuasa kepada AKAB dan/atau Afiliasinya untuk mendebet atau mengkredit Merchant Wallet sebagaimana dimaksud dalam Syarat dan Ketentuan ini, Syarat dan Ketentuan GoPay dan SOP yang berlaku, tanpa pemberitahuan terlebih dahulu kepada Merchant dan menggunakan dana hasil pendebetan atau pemotongan tersebut untuk pemenuhan kewajiban Merchant kepada AKAB.
    2. Kuasa yang diberikan oleh Merchant sebagaimana dimaksud di atas tidak akan berakhir oleh sebab apapun termasuk alasan-alasan sebagaiman dimaksud dalam Pasal 1813, 1814, 1816 Kitab Undang-Undang Hukum Perdata selama Merchant masih memiliki kewajiban terhadap AKAB.
  14.  

  15. MANAJEMEN KONTEN

    1. AKAB dengan ini memberikan Merchant hak untuk mengunggah dan/atau mengubah data dan/atau informasi mengenai Restoran, termasuk namun tidak terbatas pada menu, alamat, jam operasional, nomor telepon, yang ditampilkan dalam sistem Aplikasi Gojek, GoFood, GoBiz, ataupun AKAB dan/atau Afiliasinya sesuai dengan pedoman manajemen konten sebagaimana diatur dalam SOP yang dapat diperbaharui dari waktu ke waktu oleh AKAB.
    2. Merchant bertanggung jawab secara penuh atas seluruh konten atau substansi yang diunggahnya dan laporan atau pengaduan mengenai konten yang diunggah oleh Merchant tersebut.
    3. Dalam hal Merchant melakukan pelanggaran atas ketentuan manajemen konten sebagaimana diatur pada Pasal ini, maka AKAB berhak untuk:
      1. Melakukan tindakan penghapusan dan/atau pemblokiran terhadap konten yang dilarang;
      2. Menghentikan Layanan dengan menutup akses Restoran pada fitur GoFood dalam Aplikasi Gojek; atau
      3. Dengan segera mengakhiri Syarat dan Ketentuan secara sepihak, tanpa pemberitahuan terlebih dahulu kepada Merchant.
  16.  

  17. HAK DAN KEWAJIBAN PARA PIHAK

    1. Hak dan Kewajiban AKAB:
      1. Mendapatkan dan akan menampilkan informasi mengenai Restoran, termasuk namun tidak terbatas pada menu, alamat, jam operasional, nomor telepon, yang diberikan oleh Merchant dan dapat di perbaharui dari waktu ke waktu pada fitur GoFood sehingga memudahkan Pelanggan mendapatkan informasi mengenai Restoran secara lengkap dan melakukan pemesan Produk dari Restoran.
      2. Dalam hal Mitra Gojek melakukan pengantan Produk yang disediakan oleh Restoran kepada Pelanggan, maka AKAB berkewajiban untuk memastikan bahwa Mitra Gojek yang bersangkutan akan bertanggung jawab atas semua kewajiban yang mungkin timbul dari kerusakan kemasan Produk yang terjadi pada saat pengantaran dari gerai Restoran kepada Pelanggan, maupun setiap kerugian yang timbul dari pemrosesan pesanan Produk yang salah atau ganda atas Produk.
      3. Mendapatkan Biaya Jasa atas pemberian Layanan kepada Merchant.
      4. AKAB berhak untuk menahan, menangguhkan, menolak pembayaran dan/atau memotong bagian dari Dana Settlement, termasuk namun tidak terbatas jika terdapat kesalahan yang dilakukan oleh Merchant yang menimbulkan kerugian terhadap AKAB dan/atau pelanggaran oleh Merchant terhadap ketentuan dalam Syarat dan Ketentuan ini.
      5. Menambahkan dan/atau mengurangi fitur-fitur yang terdapat didalam GoFood dan/atau GoBiz dari waktu ke waktu untuk meningkatkan kualitas pelayanan GoFood dan/atau GoBiz.
      6. Menggunakan Hak Kekayaan Intelektual milik Merchant yang dapat digunakan AKAB dan/atau Afiliasinya terkait dengan tampilan pada GoFood dan/atau GoBiz atau untuk tujuan pemasaran sehubungan dengan Syarat dan Ketentuan ini.
      7. Menempatkan materi pemasaran GoFood dan GoBiz di Restoran.
      8. Menyediakan SOP untuk kebutuhan operasional yang dapat diubah atau ditambahkan dari waktu ke waktu sebagaimana disampaikan kepada Merchant.
      9. Menyediakan layanan Merchant Call Unit (MCU) untuk melayani pertanyaan Merchant terkait penggunaan GoFood dan/atau GoBiz.
      10. Hak dan kewajiban lain yang dinyatakan di dalam SOP yang merupakan satu kesatuan dari Syarat dan Ketentuan ini.
    2. Hak dan Kewajiban Merchant:
      1. Memberikan informasi mengenai Restoran, termasuk namun tidak terbatas pada menu, alamat, jam operasional, nomor telepon kepada AKAB untuk memudahkan Pelanggan dalam melakukan pemesanan Produk maupun informasi mengenai ketersediaan Produk pada setiap gerai Restorannya, kepada AKAB. Merchant mempunyai kewajiban untuk memastikan bahwa setiap informasi yang diberikan merupakan informasi yang terkini dan akurat dan dalam halnya ada perubahan informasi, Merchant berjanji untuk menginformasikan kepada AKAB atas perubahan tersebut selambat-lambatnya 2 (dua) hari kalender sebelum berlakunya perubahan tersebut. Merchant berjanji bahwa ia mempunyai setiap hak yang diperlukan untuk memberikan informasi yang diberikannya kepada AKAB.
      2. Memastikan bahwa setiap Produk yang dipesan oleh Pelanggan melalui Layanan adalah Produk dengan kualitas dan kebersihan yang tinggi dan dalam keadaan yang layak dikonsumsi oleh Pelanggan. Sehubungan dengan kewajiban ini, Merchant dengan ini menyatakan bahwa ia bertanggung jawab atas semua kewajiban yang mungkin timbul dari atau sehubungan dengan konsumsi makanan dan minuman oleh Pelanggan yang dipesan dari Restoran, apabila dapat dibuktikan bahwa makanan atau minuman yang diberikan oleh Merchant (atau karyawan dan agennya) itidak dalam standar kualitas yang mencukupi.
      3. Mengirimkan pemberitahuan kepada AKAB dikala adanya perubahan terhadap informasi Restoran yang dikelolanya.
      4. Memastikan bahwa setiap informasi yang diterima dari AKAB atas Pelanggan hanya digunakan untuk keperluan penyelesaian Transaksi berdasarkan Syarat dan Ketentuan ini dan tidak dipergunakan untuk tujuan lain.
      5. Memastikan bahwa Restoran yang dikelolanya telah siap untuk menjalankan GoFood dan/atau GoBiz.
      6. Merchant wajib untuk melaporkan kepada AKAB apabila terdapat indikasi penyalahgunaan GoFood dan/atau GoBiz.
      7. Menerima edukasi terkait penggunaan GoFood dan/atau GoBiz.
      8. Dalam hal AKAB dan/atau Afiliasinya menyediakan Perangkat kepada Merchant sehubungan dengan Layanan yang diberikan berdasarkan Syarat dan Ketentuan ini, Merchant bertanggungjawab atas Perangkat tersebut dan wajib untuk mengembalikan Perangkat kepada AKAB dan/atau Afiliasinya setelah pengakhiran Layanan dalam kondisi yang baik. Dalam hal Perangkat rusak dan/atau hilang, AKAB dan/atau Afiliasinya berhak untuk memotong harga Perangkat dari Merchant Wallet.
      9. Merchant wajib mematuhi ketentuan mengenai pelaksanaan dan prosedur yang berkaitan dengan layanan GoFood dan GoBiz, baik yang tercantum di dalam Syarat dan Ketentuan ini maupun dokumen-dokumen pendukung lainnya, termasuk namun tidak terbatas pada SOP yang dapat disampaikan oleh AKAB dari waktu ke waktu.
      10. Merchant dilarang mencantumkan besaran Biaya Jasa ke dalam bukti/kwitansi/bon (baik dalam bentuk fisik maupun elektronik) yang dikeluarkan Merchant yang akan diterima oleh Pelanggan sebagai bukti pembelian Produk melalui GoFood.
      11. Menjaga kerahasiaan Informasi Rahasia dan sepakat untuk tidak memberitahukan dan/atau memberikan Informasi Rahasia, baik sebagian ataupun seluruhnya, kepada pihak ketiga manapun juga. Untuk menghindari keraguan, ketentuan kerahasiaan sebagaimana diatur dalam Ayat ini akan berlaku dan mengikat sejak Syarat dan Ketentuan ini berlaku efektif dan akan tetap bertahan dan berlaku sampai dengan 5 (lima) tahun setelah Syarat dan Ketentuan ini berakhir.
      12. Hak dan kewajiban lain yang dinyatakan di dalam SOP yang merupakan satu kesatuan dari Syarat dan Ketentuan ini.
    3. Hak dan Kewajiban bersama Para Pihak:
      1. Menerima informasi secara lengkap dan jelas jika terjadi kendala dan/atau masalah pada sistem yang dimiliki oleh Para Pihak.
      2. Melaksanakan kewajiban-kewajibannya berdasarkan Syarat dan Ketentuan ini sesuai dengan peraturan perundang-undangan yang berlaku di Negara Republik Indonesia.
      3. Menaati peraturan perundang-undangan yang berlaku di Negara Republik Indonesia.
      4. Menjaga nama baik, reputasi dan citra masing-masing Pihak.
  18.  

  19. AKUN GOBIZ

    1. Apabila Layanan GoBiz sudah diaktivasi, segera setelah Merchant melakukan pendaftaran dan setelah diverifikasi oleh AKAB, Merchant akan dibuatkan akun GoBiz pribadi (“Akun GoBiz”), yang dapat digunakan untuk akses dan/atau penggunaan GoBiz beserta seluruh fitur lain yang tersedia didalamnya. Akun GoBiz hanya dapat digunakan oleh Merchant dan tidak bisa dialihkan kepada orang lain dengan alasan apapun. AKAB berhak menolak untuk memberikan Layanan maupun akses dan/atau penggunaan GoBiz dalam hal AKAB mengetahui atau mempunyai alasan yang cukup untuk menduga bahwa Merchant telah mengalihkan atau membiarkan Akun GoBiz digunakan oleh orang lain.
    2. Keamanan dan kerahasiaan Akun GoBiz, termasuk namun tidak terbatas pada nama terdaftar, alamat surat elektronik terdaftar dan nomor telepon genggam terdaftar, serta kode verifikasi yang dihasilkan dan dikirim oleh sistem AKAB sepenuhnya merupakan tanggung jawab Merchant. Semua kerugian dan risiko yang ada akibat kesalahan dan/atau kelalaian Merchant menjaga keamanan dan kerahasiaan sebagaimana disebutkan dalam ayat ini akan ditanggung oleh Merchant. Dalam hal demikian, AKAB akan menganggap setiap penggunaan Layanan maupun akses dan/atau penggunaan GoBiz yang dilakukan melalui Akun GoBiz sebagai permintaan yang sah dari Merchant.
    3. Merchant bertanggung jawab sepenuhnya kepada AKAB atas kebenaran setiap penggunaan Layanan maupun akses dan/atau penggunaan GoBiz yang dilakukan melalui Akun GoBiz dan Merchant dengan ini membebaskan AKAB dari segala klaim/gugatan dan tuntutan hukum dalam bentuk apapun dan dari pihak manapun sehubungan dengan setiap penggunaan Layanan maupun akses dan/atau penggunaan GoBiz yang dilakukan melalui Akun GoBiz tersebut.
    4. Merchant wajib untuk memberitahukan AKAB dalam hal Merchant mengetahui atau menduga bahwa Akun GoBiz telah disalahgunakan dan/atau digunakan tanpa sepengetahuan dan persetujuan Merchant. AKAB akan melakukan tindakan yang dianggap perlu dan dapat AKAB lakukan terhadap penggunaan tanpa persetujuan tersebut.
    5. AKAB memiliki hak untuk menolak atau memblokir akses Merchant ke Akun GoBiz, dan/atau memblokir fitur yang tersedia di dalam GoBiz apabila, diantaranya: (a) berdasarkan pertimbangan dan kebijakan AKAB, Merchant telah melanggar ketentuan Syarat dan Ketentuan ini atau SOP terkait, dan/atau (b) Merchant sedang berada dalam investigasi atas dugaan Tindakan Kecurangan sebagaimana diuraikan dalam Pasal 15, dan/atau (c) Merchant memiliki kewajiban pembayaran kepada AKAB yang belum dilunasi, dan/atau (d) berakhirnya Syarat dan Ketentuan ini.
  20.  

  21. PERSYARATAN PENGGUNAAN LAYANAN OLEH MERCHANT

    1. Layanan hanya dapat diberikan kepada Merchant yang telah menyetujui Syarat dan Ketentuan ini beserta Syarat dan Ketentuan GoPay.
    2. Sebagai bagian dari proses pendaftaran sebagai Merchant, Merchant setuju untuk memenuhi persyaratan administrasi yang diperlukan untuk menggunakan Layanan sebagaimana diatur berdasdarkan Syarat dan Ketentuan GoPay.
    3. AKAB dan Afiliasinya memiliki diskresi untuk tidak melanjutkan proses pendaftaran Merchant atau memberhentikan Layanan kepada Merchant karena alasan-alasan tertentu, termasuk namun tidak terbatas pada:
      1. Merchant pernah dan/atau sedang terlibat dalam tindakan kriminal atau tindakan melanggar norma hukum, sosial, agama dan moral;
      2. Merchant pernah dan/atau sedang terlibat dalam kelompok atau organisasi terlarang;
      3. Merchant pernah dan/atau sedang masuk ke dalam daftar hitam AKAB dan Afiliasinya, Bank Indonesia dan Asosiasi Kartu Kredit Indonesia (AKKI);
      4. Merchant melakukan dan/atau melakukan percobaan tindakan penipuan (fraud);
      5. Merchant melakukan dan/atau melakukan percobaan kerjasama dengan pelaku kejahatan (fraudster);
      6. Merchant mengenakan biaya tambahan atas pembayaran Transaksi oleh Pelanggan; dan/atau
      7. Merchant melakukan penyalahgunaan data dan/atau informasi Pelanggan.
    4. Selain yang telah ditentukan dalam SOP, Merchant wajib menyampaikan pemberitahuan tertulis dan memberikan salinan dokumen sebagai bukti kepada AKAB apabila terdapat:
      1. perubahan jenis usaha dan/atau jenis barang atau jasa yang ditawarkan oleh Merchant serta dalam hal terjadi perubahan dalam susunan kepemilikan, Direksi atau penanggung jawab dalam waktu 5 (lima) Hari Kerja setelah perubahan tersebut dilakukan; dan
      2. perubahan Rekening Bank Merchant yang terdaftar dalam waktu 10 (sepuluh) Hari Kerja sebelum perubahan tersebut dilakukan
  22.  

  23. HAK KEKAYAAN INTELEKTUAL

    1. Para Pihak mengakui dan menjamin bahwa seluruh data-data yang diberikan kepada masing-masing Pihak memiliki Hak Kekayaan Intelektual yang melekat pada masing-masing Pihak dan Para Pihak hanya menggunakannya untuk pelaksanaan Syarat dan Ketentuan ini. Para Pihak tidak akan menggunakan data-data tersebut untuk kepentingan lain, kecuali apabila mendapat persetujuan tertulis dari Pihak yang memiliki Hak Kekayaan Intelektual yang bersangkutan. Hal ini sebagai bentuk itikad baik Para Pihak dalam menjaga dan turut melindungi Hak Kekayaan Intelektual milik Pihak terkait. Pelanggaran atas Pasal ini akan diproses sesuai hukum yang berlaku di Negara Republik Indonesia baik secara perdata maupun pidana.
    2. Syarat dan Ketentuan ini tidak akan dianggap sebagai pengalihan atau transfer dari setiap Hak Kekayaan Intelektual yang dimiliki masing-masing Pihak kepada Pihak lainnya.
    3. Merchant dengan ini setuju untuk menjamin dan membebaskan AKAB dari dan terhadap setiap klaim, biaya, tuntutan, kerugian, pertanggungjawaban, kehilangan, ongkos, dan pertanggungjawaban yang timbul atau diajukan oleh pemegang lisensi atau pemegang hak lainnya atas merek dagang yang digunakan Merchant dan ditampilkan pada Aplikasi Gojek, GoFood dan/atau GoBiz.
    4. Ketentuan dalam Pasal ini akan terus berlaku kepada Para Pihak baik setelah berakhirnya Syarat dan Ketentuan ini.
  24.  

  25. KEAMANAN DAN PERLINDUNGAN INFORMASI

    1. Kecuali diatur lain secara tegas dalam Syarat dan Ketentuan ini, setiap pengumpulan, penyimpanan, pengolahan, penggunaan dan pembagian data dan/atau informasi pribadi dan sensitif Merchant (“Data Merchant”), termasuk namun tidak terbatas pada nama, alamat, tanggal lahir, pekerjaan, nomor telepon seluler, nomor fax, alamat surat elektronik, nomor rekening dan rincian kartu kredit, gender, identitas (termasuk KTP, SIM, atau paspor) atau identitas lainnya yang dikeluarkan oleh pemerintah, yang diberikan oleh Merchant, akan tunduk pada Kebijakan Privasi.
    2. Tanpa membatasi Pasal 16 yang berlaku umum, sejauh dimungkinkan berdasarkan hukum dan peraturan perundang-undangan yang berlaku, Merchant setuju untuk melepaskan AKAB dari klaim apapun yang timbul sehubungan dengan virus, kerusakan, gangguan, atau bentuk lain dari gangguan sistem, termasuk akses tanpa otorisasi oleh pihak ketiga yang tidak berwenang. Merchant wajib untuk memberitahukan AKAB sesegera mungkin apabila Merchant mengalami gangguan sistem apapun sebagaimana disebutkan di atas sehingga AKAB dapat berusaha memperbaiki gangguan tersebut.
    3. Merchant menjamin bahwa Merchant tidak akan melakukan hal-hal sebagai berikut:
      1. Menghapus setiap pemberitahuan hak cipta, merek dagang atau pemberitahuan hak milik lainnya yang terkandung dalam Aplikasi Gojek, GoFood, GoBiz ataupun AKAB dan/atau Afiliasinya;
      2. Menyalin, memodifikasi, mengadaptasi, menerjemahkan, membuat karya turunan dari, mendistribusikan, memberikan lisensi, menjual, mengalihkan, menampilkan di muka umum baik sebagian maupun seluruhnya, merekayasa balik (reverse engineering), mentransmisikan, memindahkan, menyiarkan, menguraikan, atau membongkar bagian manapun dari atau dengan cara lain mengeksploitasi Aplikasi Gojek, GoFood, GoBiz ataupun AKAB dan/atau Afiliasinya;
      3. Memberikan lisensi, mensublisensikan, menjual, menjual kembali, memindahkan, mengalihkan, mendistribusikan atau mengeksploitasi secara komersial atau membuat tersedia kepada pihak lain Aplikasi Gojek, GoFood, GoBiz ataupun AKAB dan/atau Afiliasinya dan/atau perangkat lunak dengan cara menciptakan tautan (link) internet ke Aplikasi Gojek, GoFood, GoBiz ataupun AKAB dan/atau Afiliasinya atau "frame" atau "mirror" setiap perangkat lunak pada server lain atau perangkat nirkabel atau yang berbasis internet;
      4. Meluncurkan program otomatis atau script, termasuk, namun tidak terbatas pada, web spiders, web crawlers, web robots, web ants, web indexers, bots, virus atau worm, atau segala program apapun yang mungkin membuat beberapa permintaan server per detik, menciptakan beban berat atau menghambat operasi dan/atau kinerja Aplikasi Gojek, GoFood, GoBiz ataupun AKAB dan/atau Afiliasinya;
      5. Menggunakan aplikasi pencarian atau pengambilan kembali situs, perangkat manual atau otomatis lainnya untuk mengambil (scraping), indeks (indexing), survei (surveying), tambang data (data mining), atau dengan cara apapun memperbanyak atau menghindari struktur navigasi atau presentasi dari Aplikasi Gojek, GoFood, GoBiz ataupun AKAB dan/atau Afiliasinya, atau isinya;
      6. Menerbitkan, mendistribusikan atau memperbanyak dengan cara apapun materi yang dilindungi hak cipta, merek dagang, atau informasi lain yang AKAB miliki tanpa persetujuan tegas terlebih dahulu dari AKAB atau pemilik hak yang melisensikan hak-nya kepada AKAB;
      7. Menggunakan dan/atau mengakses secara tidak resmi Aplikasi Gojek, GoFood dan/atau GoBiz untuk (a) merusak, melemahkan atau membahayakan setiap aspek dari Aplikasi Gojek, GoFood, GoBiz dan/atau sistem dan jaringan terkait, dan/atau (b) membuat produk atau layanan tandingan serupa menggunakan ide, fitur, fungsi atau grafik menyerupai Aplikasi Gojek, GoFood dan/atau GoBiz;
      8. Melakukan hal-hal yang mengakibatkan kerusakan terhadap sistem Aplikasi Gojek, GoFood, GoBiz, ataupun AKAB dan/atau Afiliasinya dengan sengaja; atau
      9. Melakukan hal-hal yang bertujuan untuk mencuri data Aplikasi Gojek, GoFood, GoBiz, ataupun AKAB dan/atau Afiliasinya dan/atau Pelanggan.
  26.  

  27. KORESPONDENSI

    1. Semua pemberitahuan atau komunikasi lainnya antara Para Pihak sehubungan dengan pelaksanaan Syarat dan Ketentuan ini, akan dilakukan secara tertulis dalam Bahasa Indonesia dan akan dianggap dikirimkan secara sah apabila dialamatkan kepada dan dikirimkan melalui surat tercatat, kurir, atau e-mail(diikuti dengan dokumen hard copy) sesuai dengan data yang tercatat dalam database AKAB.
    2. Dalam membuktikan bahwa suatu pemberitahuan atau komunikasi lainnya telah dikirimkan dari suatu Pihak ke Pihak lain, Pihak pengirim cukup menunjukkan bahwa:
      1. dalam hal pengiriman dilakukan melalui kurir, bahwa pemberitahuan atau komunikasi lainnya telah dikirimkan dengan sah, dengan dibuktikan dengan adanya tanda terima dari Pihak lainnya;
      2. dalam hal pengiriman dilakukan melalui surat tercatat, Hari Kerja ke-5 (lima) setelah hari dimana surat tercatat tersebut dikirimkan.
      3. dalam hal pengiriman dilakukan melalui e-mail, 2 (dua) jam setelah e-maildikirimkan (sebagaimana yang dicatat oleh perangkat yang dipakai oleh pengirim e-mail), kecuali pengirim menerima pesan otomatis bahwa e-mailtidak terkirim.
    3. Perubahan data di atas atau alamat korespondensi hanya berlaku apabila diberitahukan oleh satu Pihak kepada Pihak lainnya dengan cara tersebut di atas, dan berlaku bila dilakukan dalam waktu 5 (lima) Hari Kerja sebelum perubahan tersebut, dan sebelum hal demikian dilakukan maka pengiriman kepada alamat yang terakhir diketahui oleh Pihak yang mengirim dianggap sebagai alamat korespondensi yang sah.
  28.  

  29. TINDAKAN KECURANGAN

    1. "Tindakan Kecurangan" adalah adanya indikasi dan/atau terbukti terjadinya salah satu dari hal-hal berikut ini:
      1. transaksi mencurigakan pada Merchant Wallet; dan/atau
      2. penyalahgunaan (abuse) dan/atau transaksi fiktif, baik yang dilakukan oleh Merchant dan/atau karyawannya atau dengan bekerja sama dengan penipu (fraudster); dan/atau
      3. penipuan (fraud) yang dilakukan oleh Merchant dan/atau karyawannya.
    2. Adanya indikasi dan/atau terbukti terjadinya Tindakan Kecurangan, memberikan hak bagi AKAB, berdasarkan pertimbangan dan kebijakannya sendiri, untuk seketika dan secara langsung:
      1. tidak melanjutkan proses pendaftaran Merchant;
      2. menghentikan setiap kegiatan promosi dan/atau pemasaran dengan Merchant;
      3. menghentikan sementara Layanan yang diberikan berdasarkan Syarat dan Ketentuan ini kepada Merchant;
      4. menahan dan/atau menangguhkan Dana Settlement
      5. menolak pembayaran dan/atau memotong bagian dari Dana Settlement sebagai pemulihan atas kerugian yang dialami oleh AKAB dan/atau pihak ketiga lainnya; dan/atau
      6. mengajukan klaim, gugatan dan/atau tuntutan hukum dalam bentuk apapun atas setiap kerugian yang dialami oleh AKAB.
    3. AKAB dapat meminta Merchant untuk menyerahkan bukti pendukung sebagai bagian dari proses banding Merchant terhadap pelaksanaan dari hak-hak AKAB tersebut, dimana bukti pendukung tersebut harus diserahkan oleh Merchant paling lambat 7 (tujuh) hari kalender setelah diwajibkan oleh AKAB. AKAB akan menilai bukti pendukung dan semata-mata atas kebijakannya sendiri memutuskan untuk melakukan Settlement atau terus menggunakan haknya sebagaimana disebutkan dalam Ayat (2) pasal ini.
  30.  

  31. GANTI RUGI DAN BATASAN TANGGUNG JAWAB

    1. Merchant dengan ini setuju untuk mengganti kerugian dan membebaskan AKAB dari setiap dan seluruh klaim, kewajiban, atau tuntuan kerugian terhadap, atau diancam untuk dibawa terhadap AKAB, oleh pihak manapun, sehubungan dengan: (a) tindakan penipuan, kriminal atau tindakan tidak sah yang dilakukan Merchant atau karyawannya; (b) setiap akses pihak ketiga yang tidak sah atau ilegal terhadap Informasi Rahasia yang diakibatkan oleh kesalahan dan/atau kelalaian Merchant; (c) setiap tindakan kelalaian atau kesalahan oleh Merchant atau karyawannya; (d) setiap pelanggaran atas ketentuan manajemen konten yang disebabkan oleh tindakan kelalaian atau kesalahan dari Merchant atau karyawannya; dan (e) setiap hal sehubungan dengan Produk dan/atau layanan Merchant kepada Pelanggan.
    2. AKAB dengan ini setuju untuk mengganti kerugian dan membebaskan Merchant dari setiap dan seluruh klaim, kewajiban, atau tuntuan kerugian terhadap, atau diancam untuk dibawa terhadap Merchant, oleh pihak manapun, sehubungan dengan: (a) tindakan penipuan, kriminal atau tindakan tidak sah yang dilakukan AKAB atau karyawannya; (b) setiap akses pihak ketiga yang tidak sah atau ilegal terhadap Informasi Rahasia yang diakibatkan oleh kesalahan dan/atau kelalaian AKAB; (c) setiap tindakan kelalaian atau kesalahan oleh AKAB atau karyawannya; dan (d) setiap hal sehubungan dengan Produk dan/atau layanan AKAB kepada Pelanggan.
    3. Kewajiban AKAB atas setiap klaim yang diajukan sehubungan dengan jasa yang diatur dalam Syarat dan Ketentuan ini tidak akan melebihi jumlah yang setara dengan keseluruhan Biaya Jasa yang dibayarkan oleh Merchant kepada AKAB sehubungan dengan pemberian Layanan dalam periode 1 (satu) bulan sebelum terjadinya pelanggaran.
    4. AKAB tidak akan bertanggungjawab atas segala bentuk kerugian tidak langsung, kerugian insidental, kerugian dalam bentuk hilangnya peluang, pendapatan, keuntungan, gangguan usaha, atau biaya asuransi.
  32.  

  33. PERNYATAAN DAN JAMINAN

    Masing-masing Pihak menyatakan dan menjamin hal-hal sebagai berikut:

    1. Masing-masing Pihak (i) jika orang perorangan: ia adalah orang perorangan: ia adalah orang perorangan yang berwenang untuk melakukan tindakan hukum berdasarkan peraturan perundang-undangan yang berlaku di Negara Republik Indonesia dan tidak sedang dalam pengampuan; atau (ii) jika badan hokum: ia adalah badan hukum yang didirikan berdasarkan hukum dan peraturan perundang- undangan yang berlaku di Negara Republik Indonesia;
    2. Masing-masing Pihak memiliki kewenangan yang sah secara hukum untuk menyetujui Syarat dan Ketentuan ini dan dokumen yang terkait serta melaksanakan kewajibannya berdasarkan Syarat dan Ketentuan ini dan mempunyai segala izin dan persetujuan dalam menjalankan kegiatan usahanya;
    3. Dalam penandatanganan, pelaksanaan hak dan/atau kewajiban berdasarkan Syarat dan Ketentuan tidak melanggar ketentuan anggaran dasar masing- masing Pihak (bagi Pihak yang berbentuk badan hukum), perjanjian apapun di mana masing-masing Pihak terikat menjadi Pihak di dalamnya dan peraturan perundang-undangan yang berlaku;
    4. Masing-masing Pihak akan menaati hukum dan perundang-undangan yang berlaku, termasuk namun tidak terbatas kepada setiap peraturan perundang-undang anti korupsi yang berlaku di Negara Repubik Indonesia; dan
    5. Dalam melaksanakan Syarat dan Ketentuan ini, masing-masing Pihak tidak menawarkan, menjanjikan, menyetujui atau mensahkan setiap pembayaran atau pemberian, baik secara langsung maupun tidak langsung, barang atau materi yang mempunyai nilai (termasuk, namun tidak terbatas kepada hadiah, hiburan, makanan, diskon atau kredit pribadi, atau manfaat lainnya yang tidak dibayarkan pada nilai pasar) yang mempunyai tujuan atau efek penyuapan publik atau komersil dan tidak akan mengambil tindakan yang akan membuat Para Pihak melanggar setiap ketentuan dalam peraturan dan hukum anti-penyuapan dan korupsi yang berlaku di Negara Republik Indonesia atau peraturan dan hukum yang melarang setiap tindakan yang melanggar hukum untuk tujuan mendapatkan manfaat komersil bisnis.

  34.  

  35. FORCE MAJEURE

    1. Apabila dalam pelaksanaan Syarat dan Ketentuan ini menjadi tidak mungkin dilaksanakan oleh salah satu Pihak dan berakibat berakhirnya Syarat dan Ketentuan ini karena keadaaan di luar kuasa Pihak tersebut termasuk namun tidak terbatas dalam hal ini kejadian-kejadian yang alamiah, kecelakaan lalu lintas, pemogokan umum, kerusuhan, peledakan bom, bencana alam, perang, kebakaran, kebanjiran, epidemia, karantina, pemberontakan dan kebijakan Pemerintah serta peraturan-peraturan Pemerintah (”Force Majeure”), maka masing- masing Pihak tidak dapat dinyatakan wanprestasi karena kegagalan untuk melaksanakan Syarat dan Ketentuan ini.
    2. Pihak yang terkena Force Majeure wajib memberitahukan secara tertulis dalam waktu selambat-lambatnya 14 (empat belas) hari kalender setelah terjadinya Force Majeure kepada Pihak lainnya, demikian pula jika Force Majeure tersebut telah berakhir. Pihak yang mengalami Force Majeure tersebut akan mengajukan penangguhan kewajiban berdasarkan Syarat dan Ketentuan ini dengan dasar Force Majeure. Apabila Pihak tersebut tidak dapat membuktikan adanya Force Majeure dalam waktu paling lambat 7 (tujuh) hari kalender setelah terjadinya Force Majeure tersebut, maka Pihak lainnya berhak menolak pengajuan penangguhan kewajiban tersebut.
    3. Dalam hal terbukti terjadinya suatu Force Majeure, Para Pihak bersepakat menyelesaikan secara musyawarah untuk mufakat dan mencari jalan penyelesaian untuk mengatasi akibat dari Force Majeure tersebut, yang disepakati bersama oleh Para Pihak dengan ketentuan, seluruh hak dan kewajiban masing-masing Pihak yang timbul sebelum terjadinya Force Majeure tersebut tetap wajib dilaksanakan oleh masing-masing Pihak.
    4. Semua kerugian dan biaya yang diderita oleh salah satu Pihak sebagai akibat terjadinya Force Majeure akan menjadi tanggung jawab Pihak yang mengalami Force Majeure tersebut dan tidak akan dalam bentuk apapun menimbulkan kewajiban ataupun beban kepada Pihak lainnya.
  36.  

  37. PENGALIHAN

    1. Baik Syarat dan Ketentuan ini maupun setiap hak dan kewajiban berdasarkan Syarat dan Ketentuan ini tidak dapat dialihkan atau dipindahkan oleh salah satu Pihak kepada pihak lain, baik sebagian maupun seluruhnya tanpa persetujuan tertulis terlebih dahulu dari Pihak yang lainnya kecuali pengalihan yang dilakukan oleh AKAB kepada afiliasi atau anak usahanya atau induk usahanya dengan pemberitahuan tertulis kepada Pihak lainnya sebelum pengalihan tersebut.
    2. AKAB berjanji dalam halnya ia mengalihkan haknya atas fitur GoFood dalam Aplikasi Gojek, ia akan mengirimkan pemberitahuan tertulis kepada Merchant sebelum tanggal efektif pengalihan tersebut dan akan memberikan opsi kepada Merchant untuk melanjutkan kerja sama berdasarkan Syarat dan Ketentuan ini dengan pihak penerima pengalihan setelah berlakunya pengalihan tersebut.
  38.  

  39. PENGAKHIRAN SYARAT DAN KETENTUAN

    1. Syarat dan Ketentuan berakhir jika terdapat salah satu dari kejadian-kejadian sebagai berikut:
      1. Berakhirnya Masa Berlaku;
      2. Terjadinya satu Tindakan Kecurangan sebagaimana diatur dalam Pasal 15 di atas; dan/atau
      3. Pemberitahuan tertulis terlebih dahulu dari salah satu Pihak kepada Pihak lainnya untuk mengakhiri Syarat dan Ketentuan sebelum berakhirnya Masa Berlaku.
    2. AKAB, berdasarkan pertimbangan dan kebijakannya sendiri, berhak untuk menghentikan (baik secara sementara atau permanen) Layanan yang diberikan berdasarkan Syarat dan Ketentuan untuk seketika dan secara langsung.
    3. Apabila pada saat berakhirnya Syarat dan Ketentuan masih terdapat hak dan kewajiban yang belum diselesaikan oleh masing-masing Pihak, maka ketentuan-ketentuan dalam Syarat dan Ketentuan tetap berlaku dan mengikat sampai dengan diselesaikannya hak dan kewajiban tersebut oleh masing-masing Pihak.
    4. Para Pihak sepakat untuk mengesampingkan berlakunya ketentuan Pasal 1266 Kitab Undang-Undang Hukum Perdata, sehingga pengakhiran yang dimaksud dapat dilakukan tanpa memerlukan putusan pengadilan dan cukup dilakukan dengan pemberitahuan tertulis dari masing-masing Pihak.
  40.  

  41. HUKUM YANG MENGATUR DAN PENYELESAIAN SENGKETA

    1. Syarat dan Ketentuan ini diatur berdasarkan dan dibuat sesuai dengan hukum dan ketentuan Negara Republik Indonesia.
    2. Apabila terjadi perselisihan atau perbedaan pendapat yang disebabkan atau yang timbul sehubungan dengan pelaksanaan Syarat dan Ketentuan ini (“Sengketa”), maka Para Pihak sepakat akan menyelesaikan secara musyawarah untuk mufakat antara Para Pihak dalam jangka waktu 30 (tiga puluh) hari kalender sejak salah satu Pihak menyampaikan pemberitahuan mengenai adanya Sengketa. Para Pihak akan menuangkan hasil kesepakatan antara Para Pihak sehubungan dengan Sengketa tersebut dalam sebuah berita acara penyelesaian sengketa yang ditandatangani oleh kedua belah Pihak. Ketentuan lebih lanjut sehubungan dengan proses penyelesaian Sengketa antara Para Pihak akan tertuang dalam SOP.
    3. Apabila Sengketa tidak dapat diselesaikan melalui musyawarah mufakat dalam kurun waktu 30 (tiga puluh) hari kalender sejak Sengketa diberitahukan oleh salah satu Pihak ke Pihak lainnya, maka Para Pihak sepakat untuk menyelesaikan Sengketa secara final melalui arbitrase yang diselenggarakan oleh Badan Arbitrase Nasional Indonesia (BANI) sesuai dengan ketentuan-ketentuan Badan Arbitrase Nasional Indonesia (BANI) yang berlaku pada saat itu. Arbitrase akan dipimpin oleh 1 (satu) orang arbiter yang ditunjuk oleh Ketua Badan Arbitrase Nasional Indonesia (BANI) dan dilaksanakan di Jakarta, Indonesia, menggunakan Bahasa Indonesia. Putusan arbitrase akan dianggap sebagai putusan yang berkekuatan hukum tetap, mengikat dan tidak dapat digugat kembali dan tidak ada satu Pihak pun yang dapat memulai suatu persidangan atau memasukan suatu gugatan di pengadilan manapun sehubungan dengan Sengketa yang timbul dari dan sehubungan dengan Syarat dan Ketentuan ini.
    4. Dalam hal Para Pihak, sedang dalam proses penyelesaian perselisihan sebagaimana dimaksud pada Ayat (2) atau Ayat (3) di atas, maka Para Pihak tetap melaksanakan kewajibannnya kecuali disepakati lain oleh Para Pihak.
  42.  

  43. LAIN-LAIN

    1. Merchant bertanggung jawab sepenuhnya atas kebenaran data dan/atau keterangan dan/atau dokumen lainnya yang diserahkan oleh Merchant kepada AKAB dan Merchant dengan ini membebaskan AKAB dari segala klaim/gugatan dan tuntutan hukum dalam bentuk apapun dan dari pihak manapun termasuk dari Merchant sehubungan dengan setiap informasi dan/atau data yang disampaikan oleh Merchant kepada AKAB.
    2. Syarat dan Ketentuan ini mencakup keseluruhan perjanjian dari Para Pihak sehubungan dengan hal-hal yang diatur dalam Syarat dan Ketentuan ini dan menggantikan seluruh perjanjian sebelumnya diantara Para Pihak.
    3. Segala lampiran yang tercantum pada Syarat dan Ketentuan ini merupakan satu kesatuan yang tidak terpisahkan dari Syarat dan Ketentuan ini.
    4. Segala hal yang belum diatur dalam Syarat dan Ketentuan ini akan diatur dalam SOP. SOP merupakan bagian yang tidak terpisahkan dari Syarat dan Ketentuan dan dengan menyetujui Syarat dan Ketentuan ini, Merchant setuju untuk tunduk pada SOP.
    5. Para Pihak setuju dan sepakat bahwa segala perubahan, amandemen atas Syarat dan Ketentuan ini serta SOP yang berlaku, perubahan mana dapat dilakukan oleh AKAB atas dasar pertimbangannya sendiri, dapat dibuat secara elektronik salah satunya dalam bentuk Kontrak Elektronik. Perubahan atas Syarat dan Ketentuan ini dan SOP akan berlaku setelah AKAB mengumumkan perubahan atas ketentuan Syarat dan Ketentuan dan/atau SOP tersebut baik melalui Aplikasi Gojek ataupun melalui media lainnya yang dipilih oleh AKAB (termasuk dengan mengirimkan pemberitahuan tertulis secara langsung kepada Merchant). Merchant dapat mengajukan keberatan atas setiap perubahan atau amandemen atas Syarat dan Ketentuan dan/atau SOP dengan mengirimkan pemberitahuan tertulis kepada AKAB selambat-lambatnya 14 (empat belas) hari kalender setelah tanggal pemberitahuan atas perubahan tersebut oleh AKAB. Apabila AKAB tidak menerima keberatan Merchant dalam waktu yang ditentukan di atas, Merchant akan dianggap telah menyetujui perubahan atau amandemen tersebut dan setuju untuk terikat dengan Syarat dan Ketentuan dan/atau SOP sebagaimana telah diubah atau ditambahkan. Dalam hal Mechant berkeberatan atas perubahan dan/atau penambahan ketentuan dalam Syarat dan Ketentuan dan/atau SOP yang berlaku, AKAB berhak untuk menghentikan Layanan kepada Merchant.
    6. Dalam hal terdapat perbedaan ketentuan antara Syarat dan Ketentuan ini dan SOP, maka yang berlaku adalah ketentuan yang terdapat dalam SOP.
    7. Kontrak Elektronik
      1. Para Pihak setuju dan sepakat bahwa Syarat dan Ketentuan ini dibuat dalam bentuk Kontrak Elektronik dan tindakan mengklik persetujuan secara elektronik merupakan bentuk pernyataan persetujuan atas ketentuan Syarat dan Ketentuan ini sehingga Syarat dan Ketentuan ini sah, mengikat Para Pihak dan dapat diberlakukan.
      2. Para Pihak setuju bahwa tidak ada Pihak yang akan memulai atau melakukan tuntutan atau keberatan apapun sehubungan dibuatnya maupun keabsahan Syarat dan Ketentuan ini berikut amandemen atau perubahannya dalam bentuk Kontrak Elektronik.
    8. Syarat dan Ketentuan ini dibuat dan diberikannya persetujuan secara elektronik oleh AKAB dan Merchant dalam keadaan sadar dan tanpa ada paksaan dari pihak manapun juga. Setelah tindakan mengklik persetujuan secara elektronik atas Syarat dan Ketentuan ini, maka AKAB dan Merchant setuju untuk dianggap bahwa Merchant telah membaca, mengerti serta menyetujui setiap dan keseluruhan pasal dalam Syarat dan Ketentuan ini dan akan mematuhi dan melaksanakan setiap pasal dalam Syarat dan Ketentuan dengan penuh tanggung jawab.