Indonesia
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GOJEK TERMS OF USE
as of April 2022
Welcome to Gojek App!
PLEASE READ THE ENTIRE TERMS OF USE BEFORE ACCESSING OR USING GOJEK.
This Terms of Use is an agreement between Users (“You”, “Your”, or “Yourself”) and PT GoTo Gojek Tokopedia Tbk (“We”, “Us”, or “Our”), a limited liability company duly established and legally operating under the laws of the Republic of Indonesia and domiciled in DKI Jakarta, Indonesia. This Terms of Use governs Your access and use of the app, website (www.gojek.com and other websites We manage), content and products provided by Us (hereinafter, collectively referred to as “Application”), as well as order, payment or use of the service available on our Application (“Service or Services”).
By agreeing to this Terms of Use, You also agree to additional Terms of Use, including the Terms of Use of each Service, and changes that are an integral part of this Terms of Use (hereinafter, the Terms of Use, additional terms of Use and its changes are collectively referred to as “Terms of Use”). Notwithstanding the inseparability, the additional Terms of Use supersedes the Terms of Use in case of any discrepancies among them.
The access and use of Application are subject to this Terms of Use.
You have full discretion either to use the Application or other apps, whether to use Services available on Application, or to stop using the Application.
We only facilitate You finding various Services You need by providing Application. All Services are provided directly by independent third parties who agreed to become Our partners (“Service Provider”).
When ordering a Service, the Application will connect You with the available Service Provider around Your location. Thus, some Services cannot be used if You do not activate the location feature.
Furthermore, if the Service Provider accepts Your order, We will inform Your order status through Application.
Before using the Application, You must agree to this Terms of Use and Privacy Policy, and register Yourself by providing information We need. When registering, We will ask You to provide Your full name, electronic mail address and valid mobile phone number. You may change Your profile information on the settings feature in the Application.
After registering, Our system will automatically generate a verification code and send the verification code via a text message to the mobile phone number You provided. You have to verify by entering the verification code on the registration page in the Application.
After verifying, Our system will create a personal Gojek account (“Account”) for You to use the Application and order Services through the Application. Your mobile number is ascribed to Your account that You cannot create a new account with a registered mobile number. The same is true if You later change Your mobile number in the settings feature in the Application.
In the event that you have been logged-out from Your Account, then You need to enter your electronic mail address or mobile phone number you provided when registering Yourself and enter the verification code, which then automatically sent by Our system to Your registered mobile phone number, on the log-in page.
THE VERIFICATION CODE (ONE TIME PASSWORD/OTP) IS PRODUCED AUTOMATICALLY BY OUR SYSTEM. WE DO NOT KNOW AND NEVER ASK FOR YOUR VERIFICATION CODE. NEVER PROVIDE THE VERIFICATION CODE TO ANYONE EVEN TO US OR OTHER PARTIES WHO ACKNOWLEDGE THEMSELVES AS OUR REPRESENTATIVES.
If You are using a device that supports fingerprints and/or facial recognition features, You can enable such device authentication feature for logging in to our Application.
When You are enabling the fingerprints and/or facial recognition features in Your mobile device for authentication purposes in Application, please note that We do not store such biometric data. Unless otherwise notified to You, such data is stored in Your mobile device and may also be stored by third parties, such as Your device’s manufacturer. You agree and acknowledge that we are not responsible for any unauthorised access or loss towards such biometric data which is stored in your mobile device.
If You are changing your mobile device, an OTP will still be required for you to log in to the Application. If You wish to enable the device authentication feature in your new device, you can do so in Your device settings.
Your Account can only be used by You and cannot be transferred to other people for any reason. We reserve the right to refuse to facilitate orders if We know or have sufficient reasons to suspect that You have transferred or allowed Your Account to be used by someone else.
The security and confidentiality of Your Account, including registered name, electronic mail address, registered mobile number, payment details and Payment Method you choose, as well as verification code generated and sent by Our or Payment Method Provider’s system are fully Your personal responsibility. All losses and risks arising from Your negligence in maintaining such security and confidentiality are borne by You. In such cases, We assume any use or order made through Your Account as Your legitimate request.
Immediately notify Us upon knowing or suspecting that Your Account has been used without Your knowledge and consent. We will take actions We consider necessary and We may do toward that unconsented use.
Account Linking
You may link your Gojek account with third party platform to access or enable certain features, including wallet linking, loyalty programs, and accessing the services or products which are available in Our platform and third party platform.
Account Deactivation and Account Unlinking
If You wish to deactivate your Gojek account or unlink your Gojek account with other third party platform, you can access the options in the Gojek App or submitting your request directly to customerservice@gojek.com.
Collection, storing, processing, use and sharing of Your personal information, such as Your name, electronic mail address, and mobile phone number You provided when opening an Account are subject to the Privacy Policy, which is an integral part of this Terms of Use.
We or other parties cooperating with Us may provide Third-Party Content which You may find on the Application. In any event where the Third-Party Content is provided by other parties cooperating with Us (“Third-Party Content Provider”), We are not liable to any part of the Third-Party Content. Your access to or use of the Third-Party Content is Your conformity to the terms and conditions set forth by Us or the Third-Party Content Provider, including Our or Third-Party Content Provider’s Privacy Policy.
Third-Party Content means any and/or all information and goods and/or services offering, made and/or compiled and/or developed and/or managed by Third-Party Content Provider including but not limited to text or writing, pictures, quotes or excerption, photos, illustrations, animations, videos, sound or music recordings, titles, descriptions and/or any other form of data provided by Third-Party Content Provider to be displayed on the Application, including any link redirected thereto. For the avoidance of doubt, the Content also includes every and/or all information, data, actual news, writings, images, quotes, photos, illustrations, animations, videos, sound recordings, obtained by Third-Party Content Provider from third parties, where the Third-Party Content Provider has the authority to use and distribute the content.
We or other parties cooperating with Us may provide offers or promotions (“Offers”) that are exchangeable for goods, Services or other benefits related to the use of Application. In any event where Offers are provided by other parties cooperate with Us (“Offers Providers”), We are not liable to any part of the Offers. Your access to or use of the Offers is Your conformity to the terms and conditions set forth by Us or the Offers Providers, including Our or Offers Provider’s Privacy Policy.
All information, Offers contained in Application are intended solely to provide You the best experience when using Application or Services. You shall not abuse Offers received during the use of Application or Services.
You agree to utilize the Offers in accordance with the terms, conditions, and purpose of the Offers and will not abuse, duplicate, monetize, transfer, use for commercial purposes or take unfair advantage of the Offers in any form of manner whatsoever.
You understand that Offers are not exchangeable for cash, have a limited validity period and are subject to the conditions that apply to each of the Offers.
Our Application is free to download. However, We may charge price and/or fees for using certain features on Application in the future.
Services available on the Application are subject to rates that You can find on Application before You order the Service. We may adjust or renew rates from time to time based on certain factors, among other location, time, type of Services and applicable laws. We may also charge price and/or fees of a certain amount as a payment to use Application which may be collected by Us, our affiliates, or Service Provider.
You may pay the Services, Third-Party Content or Offers You ordered by cash or electronic payment methods, provided by independent third parties (“Payment Method Provider”), on Application, including electronic money, loan facility, debit or credit card or other payment methods (“Payment Method”) which may vary from time to time based on our sole discretion.
To enable payment by Payment Method, You have to register officially on the Payment Method Provider you choose and use Your personal payment credentials. If You use other party’s registered credentials, You are fully responsible for all licenses required and all losses or disputes arise between You and that other party, either caused by Your, Our, Service Provider, Third-Party Content Provider, Offers Provider or Payment Method Provider’s negligence or omission.
We reserve the right to refuse or postpone Your payment request using the Payment Method for certain reasons, including but not limited to any indication or We have sufficient reasons to suspect any fraud, deceit, violation against Terms of Use, violation against applicable laws including related to payment using cards, electronic money, payment transaction processes, anti-money laundering, corruption and terrorism financing, or any unusual or suspicious behaviour, including any obligation You have yet to fulfill to Us.
Further provisions regarding the applicable rates for certain Services, Third-Party content, Offers and/or Payment Method can be found on the additional Terms of Use of each Service You order and terms and conditions of the Service Provider, Third-Party Content Provider, Offers Provider and/or Payment Method Provider.
We only provide official Application software on official digital markets, such as Google Play Store or Apple App Store, and for use on mobile phones or tablet devices only. Downloading the Application from platforms other than official digital markets and/or to devices other than mobile phones or tablets is a violation of these Terms of Use and of Our intellectual property rights.
Application and Services, including but not limited to names, logos, program codes, designs, trademarks, technologies, database, business processes and models, are protected by copyright, trademark, patent and other intellectual property rights available under the laws of the Republic of Indonesia which registered either on behalf of Us or Our affiliates. We (and our licensors) have all the rights and interests of the Application and Services, including all intellectual property rights related to all features contained therein and related intellectual property rights.
Subject to this Terms of Use, We grant You a limited, non-exclusive, revocable, non-transferable (without the right to sublicense) license to (i) download, access and use the Application, as is, only on the devices in the form of Your personal mobile phone and/or tablet and solely for the purposes of using the Service, and (ii) access or use content, information and related materials available on the Application solely for personal and not for commercial purposes. All rights and privileges that are not expressly granted herein are reserved by Us or Our licensors.
Any duplication, distribution, creation of derivative works, sale or offer to sell, display either in part or in full, and use of the Application and/or Services, either digitally or otherwise or on devices other than mobile phones or tablets, including but not limited to the use of additional applications such as modifiers, emulators, etc., which diverge from this Terms of Use, as well as the intended purposes determined by Us, is a violation of Our intellectual property rights.
You shall not:
You are fully responsible for the decisions that You made to use Application, Services, Third-Party Content, Offers or Payment Method. You shall treat the Service Provider, Third-Party Content Provider, Offers Provider, and Payment Method Provider respectfully and shall not engage in unauthorized, threatening or harassing behaviors when using Services, Third-Party Content, Offers or Payment Method.
You are fully responsible for any loss and/or claim arising from the use of the Application, Services, Third-Party Content, Offers or Payment Method using Your Account, either by You or other parties who use Your account, in a manner that is contrary to this Terms and Use, Privacy Policy, including the terms and conditions and privacy policy set forth by the Service Provider, Third-Party Content Provider, Offers Provider and Payment Method Provider, or applicable laws and regulations, including but not limited to the purposes of anti-money laundering, anti-terrorism financing, criminal activities, fraud in any form (including but not limited to phishing and/or social engineering activities), violations of intellectual property rights, and/or other activities that are harmful to the public and/or any other parties or are considered damaging to Our reputation.
We provide Application as is and We do not represent or warrant that the reliability, timeliness, quality, suitability, availability, accuracy, completeness or security of the Application will fulfil Your needs and suffice Your expectations, including but not limited to Services, Third-Party Content, Offers and Payment Method which are fully under the Service Provider, Third-Party Content Provider, Offers Provider and Payment Method Provider’s responsibilities. We shall not responsible for any loss or damage caused by any failure or mistake of the Service Provider, Third-Party Content Provider, Offers Provider or Payment Method Provider or Your failure or mistake in complying to Our, Service Provider, Third-Party Content Provider, Offers Provider or Payment Method Provider’s Terms of Use.
Application may experience limitations, delays, and other issues contained in the use of internet and electronic communications, including Your, Service Provider, Third-Party Content Provider, Offers Provider or Payment Service Provider’s device is broken, not connected to the internet, out of range, turned off or not functioning. We are not responsible for any delay, failure of delivery, damage or loss arises from such problems.
We do not have any responsibility to oversee Your access or use of the Application. However, We still supervise to ensure smooth uses of the Application and to ascertain compliances with this Terms of Use, applicable laws and regulations, court orders, and/or administrative institutions or other government bodies requirements.
We do not have any responsibility, including to take further actions or legal actions deemed necessary by You, Service Provider, Third-Party Content Provider, Offers Provider or Payment Method Provider, for any problem or dispute arises between You and the Service Provider, Third-Party Content Provider, Offers Provider or Payment Method Provider. We will, however, facilitate any problems or disputes arise between You and the Service Provider, Third-Party Content Provider, Offers Provider or Payment Method Provider with reasonably necessary actions. When We facilitate a resolution of problems or disputes between You and the Service Provider, Third-Party Content Provider, Offers Provider or Payment Method Provider, We do not act as a mediator and such an action does not cause any further responsibility to Us.
If You experience a system failure, know or suspect that Your account has been hacked, used or misused by other parties, or if Your personal mobile phone or tablet is lost, stolen, hacked or exposed to a virus, immediately report to Us so We may conduct necessary actions promptly to avoid use, misuse, or loss arises or may arise further.
If You experience troubles or problems related to Services, Third-Party Content, Offers or payment by Payment Method, or Service Provider, Third-Party Content Provider, Offers Provider or Payment Method Provider’s behaviours, You may submit Your complaint through the feature that We provide, including rating and comment, or by contacting Us.
To submit complaints, questions, objections, etc. (“Report”), You need to provide sufficient information, including but not limited to, facts summary, evidence You may have, order number and personal information, such as electronic mail address and registered mobile number.
In response to the report You submit, We will first verify the information You provide and Your personal information stored in Our system. If necessary, We may ask You directly to provide information needed for verification purposes.
We may refuse to respond to Your Report if the information You provided does not match the personal information stored in Our system or if the Report submitted in relation to, toward, on behalf of or by other party that is different than the Account holder officially registered on our system. We may also stop acting upon Your Report if We, at Our sole discretion, consider that Your Report is not supported by sufficient and clear facts or has been resolved. We may also forward Your Report to the Service Provider, Third-Party Content Provider, Offers Provider or Payment Method Provider to be resolved directly by You and the Service Provider, Third-Party Content Provider, Offers Provider or Payment Method Provider.
For a particular Report related to the Service, We may, at Our sole discretion, facilitate a forum between You and the Service Provider for the purpose of reaching an amicable settlement. In this case, if You still deem necessary to take further actions, including any legal action, You may do so on Your sole responsibility.
For a particular Report related to the Payment Method, We may refund You by mechanisms determined by Us or together with the Payment Method Provider, at our sole discretion. We will not refund another party that differs with the registered credentials on Gojek Account or Payment Method Provider, including if You use other party’s credentials to pay using the Payment Method.
You must not use the Application on any device or operating system that has been modified outside the mobile device or Gojek operating system and configurations. This includes devices that have been “rooted” or “jail-broken”. A rooted or jail-broken device means one that has been freed from the limitations imposed on it by your mobile service provider and the phone manufactured without their approval. The use of the Application on a rooted or jail-broken device may compromise security and lead to fraudulent transactions.
Gojek is not liable for the download and use of the Application in a rooted or jail-broken device and such use of any rooted or jail-broken device is entirely at your own risk. You understand and agree that Gojek is not liable for any losses or any other consequences suffered or incurred by you as a result of using the Application on rooted or jail-broken device and we have the discretion to suspend Your use of the Application on rooted or jail-broken device and block such rooted device or jail-broken from using the Application.
You may delete the Application from Your mobile phone and/or tablet at any time. We do not have any obligation to you for any matter arises from the time of removal of the Application, temporary suspension and permanent suspension of Your Account. However, You are still responsible for fulfilling Your obligations that have arisen, including but not limited to, any obligations that may arise as a result of disputes, claims, or other existing legal actions, before the date of the removal of the Application, temporary suspension or permanent suspension of Your Account.
Your account may be temporarily suspended or permanently suspended because of, including but not limited to, the following:
If Your account is suspended and You have a clear evidence that Your account should not be suspended, You may Report the evidence to Us. After further examining Your Report, We will, at Our sole discretion, determine to end or continue suspending Your account. Suspension will not be continued unreasonably if We decided matters that caused the suspension have been resolved.
You must not use the Application on any device or operating system that has been modified outside the mobile device or Gojek operating system and configurations. This includes devices that have been “rooted” or “jail-broken”. A rooted or jail-broken device means one that has been freed from the limitations imposed on it by your mobile service provider and the phone manufactured without their approval. The use of the Application on a rooted or jail-broken device may compromise security and lead to fraudulent transactions.
Gojek is not liable for the download and use of the Application in a rooted or jail-broken device and such use of any rooted or jail-broken device is entirely at your own risk. You understand and agree that Gojek is not liable for any losses or any other consequences suffered or incurred by you as a result of using the Application on rooted or jail-broken device and we have the discretion to suspend Your use of the Application on rooted or jail-broken device and block such rooted device or jail-broken from using the Application.
If We know or have sufficient reasons to suspect that You have committed immoral acts, violations, crimes or other actions that is in contrary with this Terms of Use and/or applicable law, whether or not referred to in this Terms of Use, then We have the right to and may suspend Your Account, either temporarily or permanently, or stop Your access to Application, including Services, Third-Party Content, Offers and/or Payment Method contained therein, investigate, claim compensation, report to authorized parties and/or conduct other actions that We consider necessary, including criminal and civil law proceedings.
We will conduct investigations and/or facilitate the concerned Service Provider in reporting to the authorized party if We receive Reports of any violations You committed against this Terms of Use or violations to the applicable laws and regulations, with respect to:
This provision applies vice-versa when You experience the same violences mentioned above by the Service Provider.
You represent and warrant that You are at least 18 (eighteen) years old or are married and are not under guardianship or custody and that You are legally capable and have the right to bind Yourself to this Terms of Use. If You do not meet those conditions but still access or use the Application, Services, Third-Party Content, Offers or Payment Method, You represent and warrant that Your act of signing up, accessing or conducting other activities within the Application have been approved by Your parents, guardians or custodian. You expressly waive any rights under the applicable laws to cancel or revoke any and all consents You provided according to this Terms of Use when You are deemed legally mature.
You agree to access or use the Application, Services, Third-Party Content, Offers and Payment Method solely for the purpose as specified in this Terms of Use and not to abuse or use the Application, Services, Third-Party Content, Offers or Payment Method for fraudulent purposes, causing inconvenience to others, requesting fake orders or other actions that may or may be deemed to cause losses in any form toward other people.
You understand and agree that all risks arising from the use of the Application, Services, Third-Party Content, Offers and Payment Method are entirely Your responsibility and You hereby agree to release Us from any claims regarding damages, interferences or other forms of system disruptions caused by unauthorized access by other parties.
You understand that the Application utilises the data from Google Maps services and content, and that by using the Application, you agree to comply with:
You expressly release Us, including but not limited to Our officials, directors, commissioners, employees, and agents, from any and all obligations, consequences, material or immaterial losses, claims, fees (including advocate fees) or legal responsibilities that arise or may arise due to Your violation of this Terms of Use, or in connection with the Service Provider, Third-Party Content Provider, Offers Provider or Payment Method Provider’s behaviours.
Excluded from the foregoing, if there is a direct loss due to Our violation of thIs Terms of Use, then You agree and expressly limit the amount of Your claim as to the total amount actually incurred or paid in connection to the event.
YOU ACKNOWLEDGE THAT WE ARE A TECHNOLOGY COMPANY, NOT A TRANSPORTATION, LOGISTIC, FINANCIAL AND OTHER COMPANY AND WE DO NOT PROVIDE TRANSPORTATION, LOGISTIC, FINANCIAL AND OTHER SERVICES. ALL TRANSPORTATION, LOGISTIC, FINANCIAL AND OTHER SERVICES ARE PROVIDED BY INDEPENDENT THIRD-PARTIES THAT ARE NOT EMPLOYED BY US.
BY CONTINUING ACCESS OR USE TO THE APPLICATION AND/OR SERVICES, YOU HEREBY AGREE TO SUBJECT TO AND COMPLY WITH ALL OF THIS TERMS OF USE, INCLUDING ALL OF ITS AMENDMENTS AND TERMS OF USE OF EACH SERVICE PROVIDER, THIRD-PARTY CONTENT PROVIDER, OFFERS PROVIDER OR PAYMENT METHOD PROVIDER. IMMEDIATELY STOP TO ACCESS OR USE THE APPLICATION AND/OR SERVICES IF YOU DO NOT AGREE TO ANY PART OF THIS TERMS OF USE.
Our Application may be interrupted by events outside of Our authority or control (“Force Majeure”), including but not limited to natural disasters, electricity disruptions, telecommunications failures, government policies, and other events. You hereby agree to release Us from any demands and responsibilities, if We are not able to facilitate Service, including to fulfill instructions You requested through the Application, either in part or in whole, due to a Force Majeure.
You fully understand and agree that this Terms of Use constitutes an electronic agreement and Your action of pressing the ‘register’ button when signing-up an Account or the ‘log in’ button when logging-in to Your Account is Your active consent to enter into an agreement with Us that this Terms of Use and Privacy Policy are legally valid and binding and shall continue so long as You use the Gojek App or Services.
You shall not sue nor object the validity of this Terms of Use or the Privacy Policy which are made in the electronic form.
You shall not transfer Your rights based on this Terms of Use without Our prior written consent. However, We may transfer Our rights based on this Terms of Use to any party at any time without prior approval from or advance notice to You.
If you do not comply with or violate the provisions of this Terms of Use, and We do not take direct action, it does not mean that We waive Our rights to take necessary actions in the future.
This Terms of Use survives upon the temporary suspension, permanent suspension, deletion of the Application or expiration of this agreement between You and Us.
Unenforceability of any of the conditions herein will not affect the enforceability of other provisions.
We create this Terms of Use in Indonesian and English language. Any discrepancies will be interpreted according to Indonesian language.
This Terms of Use is governed by the laws of the Republic of Indonesia. Any and all disputes arising from the use of the Application or Services are subject to the exclusive jurisdiction of the South Jakarta District Court.
You may contact Us by electronic mail to customerservice@go-jek.com or by phone at (021) 5084 9000. All your correspondences will be noted, recorded and stored for Our records.
I have read and understood all of this Terms of Use and its consequences and hereby accept any rights, obligations, and conditions stipulated therein.
GOGAMES TERMS OF USE
We thank you for your trust in GoGames Services. Please take Your time to read the whole Terms of Use of GoGames ("GoGames Terms of Use").
This GoGames Terms of Use is an integral part of the Gojek Terms of Use. If you use GoGames Service on the Gojek App, You will be deemed to have read and agreed to the GoGames Terms of Use. Therefore, if you do not approve any part of the GoGames Terms of Use, please do not continue using GoGames Service.
Unless specifically defined below and in other parts of this GoGames Terms of Use, the capital letters used in this GoGames Terms of Use must be interpreted in accordance with the terms in the Gojek Terms of Use.
GoGames means Digital Content payment channel feature and Digital Content placement channel by Digital Content Providers in the Gojek App.
Digital Content means any digital content which may be in the form of online games, features in online games, articles and/or videos related to online games.
Digital Content Provider means any third party who publishes and/or provides Digital Content who engages directly or through aggregators or integrators with Us with regards to Digital Content payment acceptance and/or Digital Content placement through the GoGames feature.
We thank you for Your trust in the Services provided by Third-Party Content Providers in the Gojek App. Please take Your time to read the whole Terms of Use of the Third-Party Content ("Third-Party Content Terms of Use").
This Third-Party Content Terms of Use is an integral part of the Gojek Terms of Use. If you use any Services provided by the Third-Party Content Provider on the Gojek App, You will be deemed to have read and agreed to this Third-Party Content Terms of Use. Therefore, if You do not agree to part or all conditions of the Third-Party Content Terms of Use, please discontinue the use of Third-Party Content Services provided by the Third-Party Content Providers on the Gojek App.
This Third-Party Content Terms of Use applies to any Service(s) provided by the Third-Party Content Provider in the Gojek App which includes but not limited to GoGreener, GoGive, GoInvestasi, GoMall, GoMed, GoNews, GoFitness, GoService, GoSure, and any other service that may supplemented from time to time.
Unless specifically defined below and in other parts of this Third-Party Content Terms of Use, capital letters used in this Third-Party Content Terms of Use must be interpreted in accordance with the terms in the Gojek Terms of Use.
GoPay is an electronic money service issued and operated by PT Dompet Anak Bangsa.
Third-Party Content is any and/or all information and any offer of goods and/or services made and/or compiled and/or developed and/or managed by Third-Party Content Provider, including but not limited to text or writing, pictures, quotes or excerption, photos, illustrations, animations, videos, sound or music recordings, titles, descriptions, and/or any other form of data provided by Third-Party Content Provider to be displayed on the Gojek App, including any link redirected thereto. For the avoidance of doubt, the Third-Party Content also includes every and/or all offers of good and/or services, information, data, actual news, writings, images, quotes, photos, illustrations, animations, videos, sound recordings, obtained by Third-Party Content Provider from third parties, where the Third-Party Content Provider has the authority to use and distribute the content.
How to Contact Us
You Can contact us by e-mail to the following address customerservice@go-jek.com or by telephone number (021) 5084 9000 (Gojek Call Center). All Your correspondence will be recorded and stored for Our records.
GORIDE TERMS OF USE
as of 26 August 2021
We thank you for Your trust in GoRide Service in the Gojek App. Please take Your time to read the whole Terms of Use of GoRide ("GoRide Terms of Use").
This GoRide Terms of Use is an integral part of Gojek Terms of Use. By using the GoRide Service on the Gojek App, You will be deemed to have read and agreed to the GoRide Terms of Use. Therefore, if You do not agree to part or all of the conditions of the GoRide Terms of Use, please discontinue the use of GoRide Service.
Unless specifically defined below and in other parts of the GoRide Terms of Use, capital letters used in the GoRide Terms of Use must be interpreted in accordance with the terms in the Gojek Terms of Use.
GoRide is a transportation service provided by a Driver Partner by using a motorized two-wheeled vehicle (motorbike) to take passengers from the pickup location to the User-specified destination.
Driver Partner is a third party-independent Service Provider that agrees to become Our partner, cooperate with Us with a partnership scheme, and is not Our employees, agents or representatives.
For your convenience, we are cooperating with a third party insurance provider to provide additional coverage of accident insurance for the passenger during the implementation of GoRide Services. you can choose, at your absolute discretion, to opt in this additional coverage of accident insurance. For more information on this additional coverage of accident insurance, you can access it through https://www.gojek.com/blog/gojek/asuransi-perjalanan/
For the avoidance of doubt, We don’t act as an agent or representative of a third-party insurance service provider and not a party to the insurance agreement between You and the third party insurance provider.
How to Contact Us
You can contact us by e-mail to the following address: customerservice@gojek.com or by telephone to number (021) 5084 9000. All Your correspondence will be recorded and stored for Our records.
GOCAR TERMS OF USE
as of 26 August 2021
We thank you for Your trust in GoCar Service in the Gojek App. Please take Your time to read the whole Terms of Use of GoCar ("GoCar Terms of Use").
This GoCar Terms of Use is an integral part of Gojek Terms of Use. By using the GoCar Service on the Gojek App, You will be deemed to have read and agreed to the GoCar Terms of Use. Therefore, if You do not agree to part or all of the conditions of the GoCar Terms of Use, please discontinue the use of GoCar Service.
Unless specifically defined below and in other parts of the GoCar Terms of Use, capital letters used in the GoCar Terms of Use must be interpreted in accordance with the terms in the Gojek Terms of Use.
GoCar is a transportation service provided by a Service Provider by using a motorized four-wheeled vehicle to take passengers from the pickup location to the User-specified destination.
Driver Partner is a third party-independent Service Provider that agrees to become Our partner, cooperate with Us with a partnership scheme, and is not Our employees, agents or representatives.
For your convenience, we are cooperating with a third party insurance provider to provide additional coverage of accident insurance for the passenger during the implementation of GoCar Services. You can choose, based on Your needs and at Your absolute discretion, to opt in this additional coverage of accident insurance. For more information on this additional coverage of accident insurance, you can access it through https://www.gojek.com/blog/gojek/asuransi-perjalanan/.
For the avoidance of doubt, We don’t act as an agent or representative of a third-party insurance service provider and not a party to the insurance agreement between You and the third party insurance provider. If you choose to opt in to procure this additional coverage of accident insurance, then you will have a direct relationship with the third party insurance provider.
How to Contact Us
You can contact us by e-mail to the following address: customerservice@gojek.comor by telephone to number (021) 5084 9000. All Your correspondence will be recorded and stored for Our records.
GOBLUEBIRD TERMS OF USE
as of 01 September 2019
Kami berterima kasih atas kepercayaan Anda terhadap Layanan GoBlueBird dalam Aplikasi Gojek. Mohon luangkan waktu Anda untuk membaca keseluruhan Ketentuan Penggunaan GoBlueBird (“Ketentuan Penggunaan GoBlueBird”) ini. Ketentuan Penggunaan GoBlueBird ini merupakan bagian yang tidak terpisahkan dari Ketentuan Penggunaan. Jika Anda menggunakan Layanan GoBlueBird pada Aplikasi Gojek, maka Anda akan dianggap telah membaca dan menyetujui Ketentuan Penggunaan GoBlueBird ini. Oleh karenanya, jika Anda tidak menyetujui bagian apapun dari Ketentuan Penggunaan GoBlueBird ini, mohon agar Anda tidak melanjutkan penggunaan Layanan GoBlueBird.
Kecuali didefinisikan secara khusus di bawah ini dan pada bagian lain dari Ketentuan Penggunaan GoBlueBird ini, istilah-istilah dalam huruf besar yang digunakan dalam Ketentuan Penggunaan GoBlueBird ini harus ditafsirkan sesuai dengan istilah yang ada di dalam Ketentuan Penggunaan.
Blue Bird adalah PT Blue Bird Tbk., Affiliasinya, atau perusahaan lain yang berwenang atas pengoperasian taksi dengan merek Bluebird atau Silverbird;
GoBlueBird adalah layanan yang tersedia didalam Aplikasi Gojek, yaitu layanan transportasi taksi Blue Bird yang dapat dipesan melalui Aplikasi Gojek untuk kemudian digunakan oleh Pengguna sebagai sarana transportasi dari lokasi penjemputan ke lokasi tujuan yang ditentukan oleh Pengguna.
Pengemudi adalah pengemudi taksi Blue Bird yang memiliki hubungan hukum dengan Blue Bird sebagai penyedia layanan transportasi serta bukan karyawan, agen atau perwakilan Kami.
Anda dapat menghubungi Kami melalui surat elektronik ke alamat customerservice@go-jek.com atau melalui telepon ke nomor (021) 5084 9000. Semua korespondensi Anda akan dicatat, direkam dan disimpan untuk arsip Kami.
GOSEND TERMS OF USE
as of 9 December 2019
We thank you for Your trust in GoSend Service in the Gojek App. Please take Your time to read the whole Terms of Use of GoSend ("GoSend Terms of Use").
This GoSend Terms of Use is an integral part of Gojek Terms of Use. If You use the GoSend Service on the Gojek App, You will be deemed to have read and agreed to the GoSend Terms of Use. Therefore, if You do not agree to part or all of the conditions of the GoSend Terms of Use, please discontinue the use of GoSend Service.
Unless specifically defined below and in other parts of the GoSend Terms of Use, capital letters used in the GoSend Terms of Use must be interpreted in accordance with the terms in the Gojek Terms of Use.
Goods are goods that will be sent by the sender to the recipient using the services of a Driver Partner through GoSend.
GoSend is a Goods delivery service organized by PT Paket Anak Bangsa as one of Our affiliates, provided by Driver Partner by using two-wheeled motorized vehicles to deliver Goods from the pickup location of the sender of Goods to the recipient's User-specified destination location.
Driver Partner is a third party-independent Service Provider that agrees to become Our partner and Our affiliates', namely PT Paket Anak Bangsa, that cooperates with Us with a partnership scheme, and is not Our employees, agents or representatives.
When a User uses GoSend Services, the User is obliged to ensure that the Goods delivered are Goods that are not categorized as the Goods that cannot be delivered using GoSend Services, among:
We thank you for Your trust in GoBox Service in the Gojek App. Please take Your time to read the whole Terms of Use of GoBox ("GoBox Terms of Use").
This GoBox Terms of Use is an integral part of Gojek Terms of Use. If You use the GoBox Service on the Gojek App, You will be deemed to have read and agreed to the GoBox Terms of Use. Therefore, if You do not agree to part or all of the conditions of the GoBox Terms of Use, please discontinue the use of GoBox Service.
Unless specifically defined below and in other parts of the GoBox Terms of Use, capitalized terms used in the GoBox Terms of Use must be interpreted in accordance with the terms in the Gojek Terms of Use.
Goods are goods that will be sent by the sender to the recipient using the services of a Driver Partner through GoBox.
GoBox is a Goods delivery service organized by PT Paket Anak Bangsa as one of Our affiliates, provided by Driver Partner by using four-wheeled or more motorized vehicles to deliver Goods from the pickup location of the sender of Goods to the recipient's User-specified destination location.
Driver Partner is a third party-independent Service Provider that agrees to become Our partner and Our affiliates’, namely PT Paket Anak Bangsa, that cooperate with Us with a partnership scheme, and is not Our employees, agents or representatives.
For the avoidance of doubt, We don’t act as an agent or representative of the third-party insurance service provider and not a party to the insurance agreement for the Goods transported between You and the third party insurance provider.
When a User uses GoBox Services, the User is obliged to ensure that the Goods delivered are not categorized as the goods that cannot be delivered using GoBox Services, including:
GOFOOD TERMS OF USE
as of 29 October 2021
We thank you for Your trust in GoFood Service in the Gojek App. Please take Your time to read the whole Terms of Use of GoFood ("GoFood Terms of Use").
This GoFood Terms of Use is an integral part of the Gojek Terms of Use. If You use the GoFood Service on the Gojek App, You will be deemed to have read and agreed to the GoFood Terms of Use. Therefore, if You do not agree to part or all of the conditions of the GoFood Terms of Use, please discontinue the use of GoFood Service.
Unless specifically defined below and in other parts of GoFood Terms of Use, capital letters used in the GoFood Terms of Use must be interpreted in accordance with the terms in the Gojek Terms of Use.
Outlet is restaurants, bistros, shop stalls, carts and/ or other physical forms as registered in the Gojek App that are owned and managed by Merchants.
GoFood is one of the services available in the Gojek App, where You can make Transactions in the Outlet.
Merchant is the party that owns and manages Outlets which acts as provider of Products.
Driver Partner is an independent third party Service Provider who agrees to be Our partner, cooperates with Us with partnership scheme, and is not Our employee, agent or representative.
Product is food and/or beverages that You order through GoFood Service at the Outlets You choose.
Transaction is ordering, purchasing and delivering/ picking up Products through GoFood Service.
By using GoFood Service, You can place orders for Products from Our registered Merchants and can be delivered by Our Driver Partner or for self-pick up. Unless specified otherwise in this GoFood Terms of Use or any other specific terms and conditions which stipulated in the Gojek App, any Transaction via GoFood shall be conducted with the following manners:
You can choose the payment method that will be used when making the Transaction. Payment methods that can be used are cash, GoPay and other methods available in the Gojek App. Payments using GoPay will be processed according to the terms and conditions that apply to GoPay service.
How to Contact Us
You can contact Us through the Help Page within Gojek App. All Your correspondence will be recorded and stored for Our records.
GOMART TERMS OF USE
We thank you for Your trust in GoMart services in the Gojek App. Please take Your time to read the whole Terms and Use of GoMart ("GoMart Terms of Use").
This GoMart Terms of Use is an integral part of Gojek Terms of Use. If You use the GoMart Service in the Gojek App, You will be deemed to have read and agreed to the Terms of Use of Gojek. Therefore, if You do not agree to part or all of the conditions of the GoMart Terms of Use, please discontinue the use of GoMart Service.
Unless specifically defined below and in other parts of the GoMart User Terms, capital letters used in the GoMart Terms of Use must be interpreted in accordance with the terms in the Gojek App Terms and Use.
Outlet is minimarts, supermarkets, hypermarkets, stalls, shops and/or other physical forms as registered in the GOJEK App that are owned and managed by Merchants.
GoMart is one of the services available in the Gojek App, where You can make Transactions in the Outlet.
Merchant is the party that owns and manages Outlets which acts as provider of Products.
Driver Partner is a third party-independent Service Provider that agrees to become Our partner, cooperate with Us with a partnership scheme, and is not Our employees, agents or representatives.
Product are goods, foods and/or drinks that You order through GoMart.
Transaction is ordering, purchasing and delivering Product through GoMart Service.
You can contact us by e-mail to the following address: customerservice@gojek.com or by telephone to number (021) 5084 9000. All Your correspondence will be recorded and stored for Our records.
GOSHOP TERMS OF USE
as of 01 September 2019
We thank you for Your trust in GoShop Service in the Gojek App. Please take Your time to read the whole Terms and Use of GoShop ("GoShop Terms of Use").
This GoShop Terms of Use is an integral part of Gojek Terms of Use. If You use the GoShop Service in the Gojek App, You will be deemed to have read and agreed to the GoShop Terms of Use. Therefore, if You do not agree to part or all of the conditions of the GoShop Terms of Use, please discontinue the use of GoShop Service.
Unless specifically defined below and in other parts of the GoShop User Terms, capitalized terms used in the GoShop Terms of Use must be interpreted in accordance with the terms in the Gojek App Terms and Use.
GoShop Outlet is the outlet that provides sales services for goods, food and/or beverages in the form of minimarts, supermarkets, hypermarkets, restaurants, diners, stalls, shops, carts and/or other places where You choose Yourself in the Gojek App.
GoShop is one of the services available in the Gojek App, where You can make Transaction in the GoShop Outlet.
Buyer is the User or the party that purchases the Product through GoShop Service.
Merchant is the party who manages Outlet which acts as provider of Product.
Product are goods, foods and/or drinks that You order through GoShop Service at the GoShop Outlet You choose.
Transaction is ordering, purchasing and delivering Product from GoShop Service.
You have read, understand and agree that in your capacity as a Buyer, You will not purchase or intend to make any purchase the Products with the following requirements:
Product that contain negative contents, such as:
Product that do not have a proper license to be traded in accordance with the Applicable Law, such as:
Moreover, We have the right to and may take certain actions, including but not limited to deleting or removing your Virtual Outlet or the displayed Products and/or conduct other actions that We consider necessary, including criminal and civil law proceedings.
Effective as of November 2021
When You use GoPay, You are trusting us, PT Dompet Anak Bangsa (“GoPay” or “We” or “Us”), with Your money and information. It is important for Us to maintain Your trust. Therefore, We need You to read and agree to the measures that We are applying to maintain Your trust, which We set out in these terms.
These terms apply to all users who access and/or use a part or all of the services available in GoPay, an electronic money issued by Us together with its related services, which is provided through Gojek application or any other authorized platform partners through which a part or all of GoPay features can be accessed (“Authorized Platform Partner”), and to each person who files a request or who provide information to Us or to Authorized Platform Partner in relation to any or all GoPay services.
Our system may regard any verified OTP submission from Your account upon log in through Gojek application or any Authorized Platform Partner or any third party platforms (even though the owner of such platform does not have any cooperation with Us) as an authorized log in. Therefore, You must ensure that You only log-in through Gojek application or Authorized Platform Partner. Further, we also have the right to deny, limit and/or cancel any access to Your GoPay account and/or certain information related to Your account, including access from and/or through third party platforms other than Gojek application and/or Authorized Platform Partner, in the event based on Our assessment: i) such access potentially cause a security incident towards Our system; ii) such access is carried out to collect data for the purpose of selling aggregate data and/or other commercial purposes; and/or iv) other reasons that may harm You and/or Us.
We may provide certain sharing platform which allow You to connect and share certain moments related to Your GoPay transactions and/or GoPay account balance transfer with Your fellow GoPay user acquaintance. When You utilize GoPay account balance transfer feature, either as a sender or a receiver, You agree that certain details related to such GoPay account balance transfer may be shown in sharing platform accessible by certain other GoPay users. Furthermore when someone intends to conduct GoPay account balance transfer to Your account, for Your and sender’s convenience, We may provide certain details related to Your GoPay account such as Your GoPay account name. We will provide and apply detailed terms separately which set out further the use of sharing platform. When You utilize GoPay account balance transfer feature, either as a sender or a receiver, You agree to be bound under such separate detailed terms on the use of sharing platform.
We may reject a transaction performed by You if Our system catches suspicious transaction pattern, if You violate a part or all of these Terms and Conditions and/or violate the prevailing laws and regulations.
In using GoPay account and/or GoPay services in Gojek application or any Authorized Platform Partner, You will be subject to fees, including without limitation to top-up fees, withdrawal fees, transfer fees and/or transaction fees performed through the Authorized Platform Partner, third party’s channel, as stipulated by Us, the Authorized Platform Partner and/or other relevant third party, or fee for re-activation of GoPay account which was deactivated. The amount of fees charges by GoPay may be different and will be informed to You from time to time.
In addition to the Your responsibilities as set out in other parts of these Terms, You are responsible for:
By registering and using GoPay account and GoPay services, You agree to hold harmless Us, Our licensors, Our affiliates and each of our staff, director, commissioner, employee, representative and agent, from and against any and all claims, costs, damages, losses, liabilities and expenses (including advocate’s fees) arising out of or in connection with:
This indemnity provision shall survive the closing of Your GoPay account.
To respond to Your questions and complaints, We will first conduct a verification on Your data. We are entitled to refuse processing your question or complaint, if Your data does not match the data recorded in Our system.
We will check or conduct a verification on Your complaint and provide Our response in accordance with the policy and procedure applicable in Our company after receiving the complete complaint submission from You.
Our services may be interrupted by events or matters beyond Our authority and control (Force Majeure), including without limitation to natural disasters, electricity disruption, telecommunication disruption, government policy and other matters beyond Our authority and control. Therefore, you agree to hold Us harmless from any claim, if We are not able to fulfill Your instruction through GoPay account, whether partially or entirely, due to a Force Majeure.
GoPay, including its name and logo, code, design, technology, business model, is protected by copyright, trademark and other intellectual property rights available under the laws of the Republic of Indonesia. We (and parties receiving licenses from Us, if applicable) own all rights and interests on GoPay, including all intellectual property rights related thereto. These Terms do not and in any manner whatsoever shall not be deemed as a grant of any license to You to use Our intellectual property rights as set out above. You shall not (i) copy, modify, adapt, translate, make derivative works from, distribute, give a license, sell, transfer, publicly display, reproduce, transmit, move, broadcast, decompile or disassemble any part of or by other means of exploiting the GoPay system (including the service features therein) licensed to you, except as permitted in these Terms, (ii) give a license, sublicense, sell, resell, move, transfer, distribute or commercially exploit or make available to any third party and / or software by means of; (iii) create internet "link" or "frame" or "mirror" any software on other servers or wireless devices or internet-based ones; (iv) reengineering or accessing our software to (a) build competing products or services, (b) build products using ideas, features, functions or similar graphics, or (c) copy ideas, features, functions or graphics, (v) launch automated programs or script, including, but not limited to, web spiders, web crawlers, web robots, web ants, web indexers, bots, viruses or worm, or any program that might make multiple server requests per second, or create heavy loads or hinder the operation and / or performance of the application, (vi) using robot, spider, site search/retrieval application or other manual or automatic device or process to retrieve, index, “data mine”, or in any way reproduce or avoid the navigation structure or presentation of the application or its content; (vii) publish, distribute or reproduce in any way material that is protected by copyright, trademark or other information that We hold without obtaining prior approval from us or the rights owner who licenses his/her rights to Us, (viii) removing any copyright, trademark or other proprietary rights contained in the GoPay system.
Our waiver of or Our delay or failure in filing a claim against any breach of any provision in these Terms or in exercising any rights provided under these Terms shall not be deemed as a waiver in connection with a substantial breach of any provision of these Terms.
These Terms are made in English and Indonesian language. In the event of inconsistency between the English language version and the Indonesian language version, the Indonesian language version shall prevail.
You warrant that the use of GoPay account will be used only by You and for Your own interests as the owner of the account in accordance with these Terms. You may not assign Your right under these Terms without Our prior written consent. If there is any party using Your account and/or if there is any party acting as the beneficial owner of Your account other than Yourself, You are obliged to report it to Us. If there is no report from You regarding another party acting as beneficial owner, you warrant that You are the sole beneficial owner of Your account.
Although Your GoPay balance may be transferred to another party, Your GoPay account cannot be transferred to another party. We may assign Our rights based on these Terms to other third parties based on Our full discretion.
If any provision in these Terms is declared as illegal, invalid or unenforceable, in part or in its entirety, based on any regulation or legal principle, that provision or a part thereof, to the extent it is illegal, invalid and unenforceable, shall be deemed excluded from these Terms but the legality, validity or enforceability of the remaining provisions of these Terms shall not be affected.
These Terms shall be governed by the laws of the Republic of Indonesia. Any and all disputes arising out of the use of Our services will be subject to the exclusive jurisdiction of the District Court of South Jakarta.
These Terms, in partially or in its entirety, including any features or services that are offered in the GoPay account, may be modified, added, or amended from time to time based on Our discretion with or without notice to You. Your continued use of GoPay after the modifications, variations and/or amendments of the Terms shall constitute Your agreement and acceptance of the modifications, variations and/or amendments. If You wish to reject the modifications, variations and/or amendments, You need to stop accessing or using GoPay and/or Our services.
Your use of GoPay account and/or GoPay services constitute Your approval to be subjected to (i) these Terms; (ii) the general terms and conditions for the use of Gojek application; (iii) the specific terms and conditions that apply for each service feature available in Gojek application; (iv) the privacy policy; and (v) any prevailing laws and regulations.
GENERAL TERMS AND CONDITONS OF GOTAGIHAN
We thank you for your trust in GoTagihan services. Please take Your time to read this General Terms and Conditions of GoTagihan ("GoTagihan General Terms and Conditions").
This GoTagihan General Terms and Conditions are an integral part of the General Terms and Conditions for the Use of Gojek Application as well as GoTagihan Specific Terms and Conditions. By using GoTagihan service, you will be deemed to have read and agreed to this GoTagihan General Terms and Conditions. Therefore, if you do not approve any part of the this GoTagihan General Terms and Conditions, please do not continue using GoTagihan services.
Unless specifically defined below and in other parts of this GoTagihan General Terms and Conditions, the capital letters used in this GoTagihan General Terms and Conditions must be interpreted in accordance with Article 1 of the General Terms and Conditions for the Use of Gojek Application.
GoTagihan is a payment channel feature for (i) routine bill, utility fees and/or other specific bills issued by Biller and (ii) electronic phone credit top-up or purchase data packages for the available Telecommunication Operator networks or other telecommunication services from other Telecommunication Operators We provided.
Biller is a third party issuer of invoice against provision of goods and/or services, who cooperate with Us or Our affiliate either directly or through aggregator or integrator, with regards to invoice payment acceptance through GoTagihan feature.
Telecommunication Operator is any third party provider of retail telecommunication service who works with Us or Our affiliate, either directly or through aggregator or integrator, with regards to the payment acceptance through GoTagihan feature.
WHEN YOU ARE USING GOTAGIHAN SERVICES TO PAY BILLS
WHEN YOU ARE USING GOTAGIHAN SERVICE FOR PURCHASE OF PHONE CREDIT
We thank you for Your trust in GoPoints Service in the Gojek App. Please take Your time to read the whole Terms of Use of GoPoints ("GoPoints Terms of Use").
This GoPoints Terms of Use is an integral part of the Gojek Terms of Use. If You use the GoPoints Service on the Gojek App, You will be deemed to have read and agreed to the GoPoints Terms of Use. Therefore, if You do not agree to part or all of the conditions of the GoPoints Terms of Use, please discontinue the use of GoPoints Service.
Unless specifically defined below and in other parts of GoPoints Terms of Use, capital letters used in the GoPoints Terms of Use must be interpreted in accordance with the terms in the Gojek Terms of Use.
GoPoints is one of the services in the Gojek App, which is a form of appreciation given by Us to You for the use of the Gojek App.
Voucher Code is a series of digits of code You receive to redeem Voucher with the Product.
Merchant is the parties that provide Product as registered in the GoPoints Service in the Gojek App.
Point is a form of appreciation that You get through the GoPoints Service.
Product is goods and/or services that will be provided and/or rendered by the Merchant.
Transaction is the activity of purchasing and paying Vouchers for Product conducted by You through the GoPoints Service.
Token is the value You may get for transaction of services in the Gojek App that You make.
Voucher is vouchers available on the GoPoints page that can be redeemed for Product.
You may acquire:
For the purposes of this Article 2 (B), one day is calculated from 00:01 until 24:00 on the same day.
How to Contact Us
You can contact us by e-mail to the following address: customerservice@go-jek.com or by telephone to number (021) 5025-1110. All Your correspondence will be recorded and stored for Our records.
General Terms of Use of GoPayLater Loan Facility
Starting from April 2022
Please read, acknowledge, review and understand this General Terms of Use of GoPayLater Loan Facility and Findaya's Privacy Policy ("GoPayLater Terms of Use") carefully before You agree to this GoPayLater Terms of Use.
This GoPayLater Terms of Use is an inseparable part of (a) the Agreement on the Provision of Loan Services based on Information Technology between Findaya and the Lender (“Loan Cooperation Agreement”), and (b) the GoPayLater Loan Facility Agreement between the Lender and the Borrower (“Loan Agreement”), where this GoPayLater Terms of Use shall constitute a valid, effective agreement that is binding on the Parties.
By registering to the Platform, You shall read this GoPayLater Terms of Use and hereby expressly and without exception agree to be bound by and be subject to this GoPayLater Terms of Use. If You do not agree to any part, some or all of the contents of this GoPayLater Terms of Use, You may not use the GoPayLater service.
This GoPayLater Terms of Use is an inseparable part of the Gojek Terms of Use: https://www.gojek.com/terms-and-condition/.
1. GENERAL OVERVIEW
1.1. Unless specifically defined in this GoPayLater Terms of Use, capitalized terms used in this GoPayLater Terms of Use shall be interpreted in accordance with the terms in the Gojek Terms of Use and the Loan Agreement.
1.2. Before using the GoPayLater service, You must agree to this GoPayLater Terms of Use and register through the Platform.
1.3. When You:
You must read, acknowledge, understand and review the GoPayLater Terms of Use carefully and follow the applicable authentication and verification processes and steps.
1.4. GoPayLater (or any designation thereof as PayLater) is a service in the Platform or Official Platform Partners which provides information technology-based loan facilities provided by the Lender(s) to the Borrower (“Loan Facility”) through Findaya as the P2P Lending Operator. It provides the following repayment options for the Loan Facility:
(hereinafter, GoPayLater Akhir Bulan and GoPayLater Cicil are collectively referred to as “GoPayLater”)
The terms set out in this GoPayLater Terms of Use generally apply to the use of GoPayLater Akhir Bulan or GoPayLater Cicil service (as relevant), provided that the Loan Facility for each of GoPayLater Akhir Bulan or GoPayLater Cicil will be subject to the terms and conditions agreed and further stipulated in each loan agreement depending on the GoPayLater service You use.
1.5. The Loan Facility funds channelled to You as the Borrower to make a Transaction using GoPayLater are entirely derived from and owned by the Lender(s) registered on Findaya. Findaya only facilitates the provision of loanfrom the Lender(s) by forwarding the Loan Facility funds to You as the Borrower. Therefore, any legal relationship arising with regard to the Loan Facility and the Bill shall be between You as the Borrower and the Lender(s) and all risks associated with the aforementioned legal relationship shall be the sole responsibility of You as the Borrower and the Lender(s).
1.6. Your consent to the GoPayLater Terms of Use shall be deemed as and shall constitute Your application to obtain Loan Facility and any Transaction You make using GoPayLater (either the first Transaction or any subsequent Transactions) shall be deemed as and shall constitute a request to disburse the Loan Facility, and if the request is approved based on Findaya’s assessment, the Transaction Value will be deemed as Your loan amount channelled from the Lender(s) (“Loan”). ;
1.7. You acknowledge, understand and agree that Findaya (for the benefit of and on behalf of the Lender(s)) reserves the right to conduct examination, verification, evaluation, assessment and determine (approve or reject) the application to obtain Loan Facility and Loan disbursement request for each Transaction made by You. For the avoidance of doubt, Findaya (for the benefit of and on behalf of the Lender(s)) or the Lender(s) has the right to determine that the granting of Loan Facility and Loan disbursement to You only applies for GoPayLater Akhir Bulan service and that Findaya or the Lender(s) shall not be obliged to provide the GoPayLater Cicil service to You, or vice versa.
1.8. You acknowledge and agree that the Lender(s) may transfer or assign any outstanding Loan and Bill to other parties, including but not limited to banks, non-bank financial institutions or other financial institutions subject to the provisions of the Applicable Law and therefore this agreement and acknowledgement shall be binding according to the Applicable Law, and any such transfer or assignment will be notified to the Borrower via the Platform or by other means or methods of communication and within such period as determined by Findaya from time to time.
1.9. You understand that Your failure to pay or repay the Loan may result in (i) collection activities being carried out by Findaya, the Lender or any other party appointed by Findaya and/or the Lender against the Borrower; (ii) the Borrower being reported to the Financial Services Authority (“OJK”); and (iii) adjustments to the Borrower’s creditworthiness record or rating at Findaya and/or Lender.
1.10. You agree to the use of the Electronic Signature provided/facilitated by Findaya or other parties in cooperation with Findaya.
1.11. Findaya will and may report to related parties, including but not limited to the OJK, PPATK and/or related institutions in the event that any of the information, data and statement provided by You is false or is in violation of or contravention with the Law.
1.12. In the event that You obtain a Loan from a Lender who is a foreign citizen or foreign legal entity (a legal entity not established pursuant to the Indonesian Law), You shall comply with and be subject to the applicable Law with respect to obligations related to offshore debts (including but not limited to any reporting obligations to Bank Indonesia, the Ministry of Finance, the Offshore Commercial Loan team and other authorized institutions).
1.13. This GoPayLater Terms of Use, in part or in full, including any of its features or services may be changed, modified or added from time to time based on Our own policies with a Notification to You, either through a Notification or announcement on the Platform, electronic mail, Your phone number registered on the Application and/or other means of communication. You are deemed to agree to these changes when You continue to use the GoPayLater service after the date the changes, modifications and/or variations take effect. If You do not agree to these changes, modifications and/or variations, You must stop accessing or using GoPayLater and/or our services, provided that You are required to first settle and pay off all of Your outstanding or payable obligations.
2. PROVISIONS RELATED TO LOAN
2.1. The Main Provision of the Loan
The terms and conditions set out in Part 2 of this GoPayLater Terms of Use refer and subject to the Loan Agreement.
2.2. Fee and Repayment
2.2.1. The Borrower will be charged Service Fees, Installment Value along with Loan Interest and/or Late Penalty (as relevant) for each Loan received as further stipulated in the Loan Agreement.
2.2.2. Activation of GoPayLater Service by the Borrower constitutes an approval to repay the Loan only through your GoPay account or other means as instructed by Findaya. By performing a GoPayLater Activation, the Borrower gives an instruction and grant irrevocable power of attorney to Findaya to instruct and grant power of attorney to PT Dompet Anak Bangsa (“DAB”) to automatically deduct from Your GoPay account as a form of payment for current and any future Bills (“GoPay Deduction”), subject to the provisions as further stipulated in the Loan Agreement. The power of attorney from the Borrower to Findaya as intended will continue to be valid and cannot expire for any reason, including for reasons as regulated in Articles 1813, 1814 and 1816 of the Civil Code until repayment of the Loan has been made.
2.3. Authority
2.3.1. You understand and agree that the Lender(s) has given an instruction and granted power of attorney to Findaya to conduct the matters related to the Loan Facility as follows:
3. PROVISIONS RELATED TO THE USE OF GOPAYLATER SERVICE
3.1 Activation of GoPayLater Service by You
3.2 Use of GoPayLater Service
3.3 GoPayLater Transaction
3.3.1 Subject to Article 1.5 of this GoPayLater Terms of Use, You may make a Transaction using GoPayLater, provided that:
3.3.2 You hereby acknowledge and agree that the processing and settlement of Your Transaction are also subject to the terms and conditions of this GoPayLater Terms of Use, the terms and conditions of the Product Provider, and terms and conditions of the Official Platform Partners, as relevant.
3.3.3 The amount of Loan that arises from a Transaction will be equivalent to the Transaction Value.
3.3.4 You hereby acknowledge and agree that any legal relationship arising with regard to the product from Your Transaction is between You and the relevant Product Provider and Official Platform Partners. Therefore, the relevant Product Provider and the Official Platform Partners shall be responsible for the quality of the product and You will release Findaya and the Lender from any liability or obligation on the availability, accuracy, suitability, completeness or correctness of the services, content or products provided by the Product Provider.
3.3.5 Any successful Transaction as confirmed in the Platform or Official Platform Partners You make using GoPayLater will deduct Your remaining Loan Limit and constitute a Loan. Any complaint or issue regarding goods and/or services, including any products, that You receive will not cancel the Loan. You may submit Your complaint over goods and/or services that You receive directly to the Product Provider.
3.3.6 If, based on the confirmation from the Product Provider, Platform, or Official Platform Partners, Findaya is informed that a Loan was provided without any successful Transaction (“Invalid Loan”), then the following conditions will apply to the Invalid Loan:
The provisions in points (a) and (b) of Section 3.3.6 above are only applicable provided that You have notified Findaya regarding the Invalid Loan within 45 (forty-five) Business Days from the date of the Transaction which incurred such Invalid Loan in concurrence with the record in the Platform.
3.4 Verification
3.5 Authentication
3.6 Findaya’s Privacy Policy
By agreeing to this GoPayLater Terms of Use, You represent that You have read and agreed to Findaya’s Privacy Policy. Therefore, You must read, acknowledge, and understand Findaya’s Privacy Policy carefully.
3.7 Other Provisions
By agreeing to this GoPayLater Terms of Use, You acknowledge that You have read and agreed to the other provisions relating to the Loan Facility.
3.8 Rights and Obligations of the Parties under the GoPayLater Terms of Use
3.8.1 Notwithstanding any other rights and obligations stipulated herein, the rights and obligations of Findaya as the P2P Lending Operator are as follows:
3.8.2 Your Rights and Obligations
Notwithstanding any other rights and obligations stipulated herein, Your rights and obligations are as follows:
4. MISCELLANEOUS
4.1. Your Representations and Warranties
You represent and warrant that:
4.2. Limitation of Liability of Findaya
4.2.1. Findaya shall not be responsible for the completeness, accuracy, precision and correctness of any data, statement and information (including Information) provided or data uploaded by You and/or Lender, including but not limited to information on the use of the Loan.
4.2.2. With due regard to the Applicable Law, Findaya shall not be liable for:
4.2.3. Notwithstanding Articles 4.2.1 and 4.2.2 above, in the occurrence of an event that results in Findaya becoming liable to You for any legal or payment obligation in connection with the GoPayLater service and/or the GoPayLater Terms of Use, the amount of such payment obligation and liability shall not exceed the amount of Service Fees and/or Loan Interest (as applicable) paid by You in the period on which the event that results in Findaya’s payment obligation to You occurs.
4.2.4. Any claim, lawsuit or demand You have against Findaya relating to the GoPayLater service or this GoPayLater Terms of Use must be notified to Findaya within 6 (six) months after the event that caused the claim. If You do not submit any claim, lawsuit or demand within that time period (to the extent permitted by the Applicable Law), You will lose the right to claim and indemnity You have in connection with the claim.
4.2.5. Findaya is not the party that provides the Loan Facility to the Borrower. In this case, the Loan Facility provided to the Borrower only comes from the Lender where funds are channelled by Findaya based on the procedures and mechanisms as determined by Findaya. For the avoidance of doubt, the right, authority and power granted to Findaya by the Lender cannot, in any case and context, be considered or interpreted as a form of transfer of responsibilities and obligations from the Lender (including permits, licenses and certificates required to carry out its obligations) to Findaya. Therefore, the commercial relationship is between the Lender and the Borrower and You understand that Findaya is only responsible as an information technology-based fund-lending service operator that connects the Lender and the Borrower.
4.2.6. Findaya does not provide any guarantee to You as to the certainty of the availability of Lenders who are willing to provide Loan based on Your funding request.
4.2.7. You have read, acknowledged and understood and agreed to release Findaya from any and all demands, claims, compensation or other forms in connection with the failure of the loan provision. Findaya has the right not to provide any explanation on the reasons for the failure of the lending, including the rejection, delay or cancellation, except as required by the provisions of the Applicable Law.
4.2.8. The Platform may contain content provided by third parties as partners who cooperate with Findaya. You understand, acknowledge, accept and agree that Findaya will be released and shall not be responsible or liable for the availability, accuracy, suitability, completeness or correctness of the services, content or products provided through these third party services. Findaya does not make any representations or warranties as to the services, content and/or products provided by third parties as partners who cooperate with Findaya.
4.2.9. For every purchase of items, products and services from third parties or partners who cooperate with Findaya and that are available through the Platform or other Official Platform Partners, You are required to carry out due diligence on every item, product and service that will be purchased using the GoPayLater service. You release Findaya from any demand, claim and responsibility for any item, product and service purchased from any such partner (merchant or retail) of Findaya.
4.2.10 Indemnities
By agreeing to this GoPayLater Terms of Use, You agree to release Us, the party who grants licenses to Us, Our Affiliates and any employee, director, commissioner, worker, representative and agent of Us, from and against any and all claims, costs, damages, losses, responsibilities and expenses (including attorney fees) arising out of or in connection with:
This indemnity provision will remain in effect even after Your account has been terminated.
4.3 Your Account Information
4.3.1. Your Account in the Platform (“Account”) shall be Your responsibility. You shall not authorize any other person to use Your identity and/or Your Account. You shall not assign or otherwise transfer Your Account to any other parties. You must maintain the security and confidentiality of Your Account’s password and any identification provided by Findaya and/or Gojek to You, including in the form of a one-time password (OTP). If there is any illegal and/or unauthorized use of Your Account or identity by any third party, in any case, instructions generated from such use by third party will be considered as Your instructions, including with regard to Loan Facility request and Loan disbursement, unless You have notified Findaya to block the GoPayLater service for Your Account before such instruction is received by Findaya. You agree, acknowledge and understand that Findaya will not be responsible and will be released from any loss, demand, claims and lawsuit from other parties in any case, in connection with any illegal and/or unauthorized use of Your account or identity by third parties.
4.3.2. If Findaya becomes aware of or has a reasonable ground to believe that You have committed an infringement, crime, fraud or other act in violation of this GoPayLater Terms of Use and/or any applicable laws and regulations, whether or not referred to in this GoPayLater Terms of Use, Findaya reserves the right to and may suspend and terminate Your Account, either temporarily or permanently, or to terminate Your access to the GoPayLater service, to investigate, claim damages, to report to the authorities and/or to take any other action that Findaya considers necessary, including criminal or civil action.
4.3.3. Findaya will take actions by investigating and/or facilitating the concerned Lender(s) to report to the appropriate authorities if Findaya receives a report of Your violation of this GoPayLater Terms of Use or a violation of applicable laws and regulations.
4.3.4. If Your Account or mobile phone is missing, stolen, and/or hacked, You are obliged to immediately inform Findaya in accordance with these GoPayLater Terms of Use.
4.3.5. If You have any question, request, complaint or need to provide any information in relation to the GoPayLater service, You must send it via electronic mail to the address as stated in the Platform, contact the phone number or through other means of communication as stated in the Application.
4.3.6. To respond to Your questions and complaints, Findaya will first verify Your Information. Findaya shall be entitled to refuse to further process Your question or complaint if Your information does not match the data or Information recorded in Findaya’s system by providing notification to You.
4.3.7. Findaya will review and verify Your complaint and provide a response in accordance with Findaya’s applicable policy and procedure upon receiving a complete complaint submission from You.
4.3.8. By agreeing to this GoPayLater Terms of Use, You understand, agree, accept and allow that Findaya may and has the right to request, save, collect, process, disclose, verify, examine, review, evaluate and update any information that You provide or obtained from other parties, including to collaborate with third parties to assess the eligibility of a Loan Facility application, credit assessment and Your profile assessment, background checks, Your credit history and status, fraud checks, and other checks required according to Findaya’s policy. In this case, You understand, agree, accept and allow Findaya to work with other parties as needed to access and use the GoPayLater service, which among others include but are not limited to the following parties:
4.4. Taxes and Fees
The Parties agree that any obligation with regard to taxes and/or other levies incurred based on this GoPayLater Terms of Use will be borne by each Party in accordance with the prevailing tax regulation in the Republic of Indonesia unless otherwise expressly stipulated herein.
4.5. Event of Default
Events of default are subject to the provisions set out in the Loan Agreement.
4.6. Governing Law and Dispute Settlement
This GoPayLater Terms of Use and its performance are governed by and interpreted pursuant to the law of the Republic of Indonesia. The Parties agree that each and all disputes arising from the use of the GoPayLater services and this GoPayLater Terms of Use shall be subject to the exclusive jurisdiction of the South Jakarta District Court.
4.7. Definitions
In this GoPayLater Terms of Use, unless the context requires otherwise, these following terms will have the following meaning:
"Affiliate" means (i) the controlling party of; (ii) a subsidiary of; or (iii) parties who are in common control with; or (iv) parties that are in a business group with Us.
"GoPayLater Activation" GoPayLaterhas the meaning given in Article 3.1 (a).
"Account" has the meaning given in Article 4.3.1.
"You" means the party that uses the Platform and/or the GoPayLater service, including but not limited to any party who has registered through the Platform as the Borrower.
"Service Fees" are fees charged to You as the Borrower by Findaya and/or the Lender(s) for using the GoPayLater Akhir Bulan service.
"Loan Interest" means the interest charged to You as the Borrower by the Lender(s) for using the GoPayLater Cicil.
"DAB" has the meaning given in Article 2.2.2.
"Loan Facility" has the meaning given in Article 1.4.
"Findaya" or "We/Us/Our" means PT Mapan Global Reksa, a limited liability company established under the laws of the Republic of Indonesia, which in this GoPayLater Terms of Use acts in its capacity as a P2P Lending Operator.
"Gojek" means PT GoTo Gojek Tokopedia Tbk and its Affiliates.
"GoPay" means the electronic money service issued and operated by DAB.
"Calendar Day" means Monday to Sunday, including public holidays and collective leave.
“Business Days” are days, other than Saturdays, Sundays and official national holidays, when banks are open to conduct their business activities in accordance with the regulations of Bank Indonesia and/or OJK.
"Applicable Law" means any law, regulation and implementing regulations, decrees or policies that are valid and have legal force including regulations, regional regulations and other subordinate legislations, requirements and guidelines from the central, provincial, regional, municipal governments, regencies, or regional governments in the Republic of Indonesia and other jurisdictions related to the provision of information technology-based fund-lending services, and including ministries, departments, commissions, bureaus, councils, administrative and/or regulatory agencies or authorities or other instruments thereof which are legally required to be adhered to by each Party.
"Information" means all information, statements, and data, whether existing now or in the future, including all changes and/or updates thereto, about Yourself that You provide to Gojek and/or Findaya and information that can be identified and collected through the Platform, Official Platform Partners, the use of GoPayLater, and the use of any services provided or facilitated by Gojek.
"Gojek Terms of Use" means the terms of use of the Gojek application as set out in https://www.gojek.com/terms-and-condition/ and as may be amended from time to time.
"Findaya’s Privacy Policy" means the privacy policy created and regulated by Findaya in connection with the request, access, acquisition, collection, storage, maintenance, processing, use, analysis, distribution, disclosure, display, transmission and dissemination of any personal data and/or Information obtained and received from You or Your Lender as accessible on https://www.findaya.co.id/kebijakan-privasi/ or through the Platform and on the date of agreement to this GoPayLater Terms of Use, the privacy policy is as attached to this GoPayLater Terms of Use. You understand, accept and agree that Findaya's Privacy Policy including any of its changes and updates from time to time shall form an integral and inseparable part of this GoPayLater Terms of Use, however the most up-to-date Findaya's Privacy Policy is as set out in https://www.findaya.co.id/kebijakan-privasi/.
"Loan Limit" means the credit limit available to You as stated on the GoPayLater page on the Platform and/or Loan Agreement.
"Official Platform Partners" means platform, website, or other official applications of various Gojek, Findaya partners or Findaya Affiliates, which through such platform, website, or application some or all parts of the features or Findaya’s products can be accessed subject to the terms and conditions set by those platforms, website, or application.
“Transaction Value” means the value of a successful Transaction paid using GoPayLater.
"Parties" means You and Findaya.
"GoPayLater" has the meaning given in Article 1.4.
"GoPayLater Akhir Bulan" has the meaning given in Article 1.4 (a).
"GoPayLater Cicil" has the meaning given in Article 1.4 (b).
"Lender" means the party that provides and lends loan funds to the Borrower through Findaya as a P2P Lending Operator, in which case all rights and obligations will be carried out by Findaya for the benefit of and on behalf of the Lender(s).
“Borrower” means the party who applies for a loan and receives loan funds from the Lender through Findaya as a P2P Lending Operator.
"Product Provider" means any party who provides goods and/or services through the Application or Official Platform Partners whose payments can be processed using GoPayLater.
"P2P Lending Operator" means information technology-based fund-lending services operator that is officially registered with OJK.
"Loan" has the meaning given in Article 1.6.
“Platform” means an information technology-based fund-lending service platform that can be accessed through a website or application owned or operated by Findaya, which can also be accessed or used through the Official Platform Partners application.
"POJK 77" is the Financial Services Authority Regulation No. 77/POJK.01/2016 regarding Information Technology-Based Fund-Lending Services, as amended or replaced from time to time.
"GoPay Deduction" has the meaning given in Article 2.2.2.
"PPATK" means the Financial Transaction Reports and Analysis Center (Pusat Pelaporan dan Analisis Transaksi Keuangan) which is the central institution (focal point) established by the Government of the Republic of Indonesia which has the function of coordinating the implementation of the prevention and eradication of money laundering in Indonesia.
"Bill" means all Loans that You as the Borrower receive during a Facility Availability Period along with Service Fees (if any) and/or the entire Installment Value along with Loan Interest (if any), which will be billed to You as the Borrower.
"Electronic Signature" is a signature consisting of electronic information that is embedded, associated with or related to other electronic information that is used as a verification and an authentication tool, as regulated in Law No. 11 of 2008 regarding Electronic Information and Transactions, Regulation of the Minister of Communication and Informatics of the Republic of Indonesia Number 11 of 2018 regarding Electronic Certification and POJK 77.
"Payment Due Date" has the meaning as stated on the GoPayLater page in the Platform and/or Loan Agreement.
"Transaction" means any transaction of any kind with a Product Provider in which the payment (either in part or in whole) can be made using GoPayLater.
"WNA" stands for foreign citizens (warga negara asing)or foreign legal entities.
4.8. Miscellaneous
4.8.1. Findaya shall be entitled to terminate Your GoPayLater service or to take any actions or steps as considered necessary by Findaya, in the event of Force Majeure. Force Majeure shall include but not limited to natural disasters, fires, strikes, demonstrations, pandemic, national disasters, request from government authority to terminate the service as well as any other events or incidents that are beyond Findaya’s control. For the avoidance of doubt and to the extent permissible under the Applicable Law, the Force Majeure event shall not waive Your payment obligation in accordance with this GoPayLater Terms of Use, unless otherwise stipulated by Findaya based on its sole discretion or based on the Lender’s instruction.
4.8.2. You may not assign, all or any part of Your rights and obligations that arise out of or in relation to the Loan and the GoPayLater Terms of Use or the GoPayLater service to any other party without Findaya’s approval.
4.8.3. Without prejudice to the provisions of Article 1.8 of this GoPayLater Terms of Use, You agree that the Lender(s) or Findaya has the right to transfer or assign their rights and obligations under this GoPayLater Terms of Use to any third party.
4.8.4. Should one or more of the provisions in this GoPayLater Terms of Use become no longer applicable, invalid or unenforceable in any way according to the Applicable Law, such event will not affect the validity, applicability and enforceability of the other provisions in this GoPayLater Terms of Use.
4.8.5. The Parties hereby represent that no government institution of the Republic of Indonesia, including but not limited to the Financial Services Authority (OJK), is responsible for any credit risks and/or failure to pay and all losses arising out of or relating to the provision of Loan Facility.
4.8.6. All information contained in Findaya’s feature page or GoPayLater’s page in the Application, including but not limited to the information on Transaction history, the Loan amount, the Service Fees, Late Penalty (if any), Loan Interest (if any), Grace Period and Your profile as the Borrower or user shall constitute an integral part of this GoPayLater Terms of Use and the Loan Agreement.
4.8.7. This GoPayLater Terms of Use is prepared and made and executed in Indonesian and English versions. In case of any inconsistency between the Indonesian and English version, the Indonesian version shall prevail, and the English version shall be deemed to be automatically amended to conform with and be consistent with the Indonesian version.
The Parties agree that this GoPayLater Terms of Use has been duly prepared, made, and executed by way of electronic signature approval in accordance with Law of the Republic of Indonesia No. 11 of 2008 regarding Electronic Information and Transactions and its implementing regulations and amendments from time to time. If further required by the applicable laws or policies of the relevant authority, the Parties agree to use the digital signature method as required and all costs incurred to adjust to such digital signature shall be borne by the Lender(s).
GOTIX TERMS OF USE
as of 01 September 2019
Hello, welcome to www.go-tix.id website managed and owned by PT Global Loket Sejahtera ("Site"). PT Global Loket Sejahtera is a limited liability company engaged in technology, namely providing software in the form of a platform that allows users to order tickets for various of entertainment activities under the GoTix trademark (hereinafter referred to as "GoTix"). Every individual or entity that visits, uses, accesses, utilizes and/or creates an account on our Site (hereinafter referred to as "User") hereby agrees that the User has understood, read, accepted and agreed to the terms of use of GoTix Sites and services, as will be described below (hereinafter referred to as "Terms of Use").
PLEASE CHECK THE TERMS OF USE AND GoTix PRIVACY POLICY CAREFULLY BEFORE USING GoTix SITES AND SERVICES. BY REGISTERING, MAKING ACCOUNTS, USING AND/OR USING OUR WEBSITES OR SERVICES, THE USER HAS UNDERSTANDED AND AGREE TO BE SUBJECT AND BIND TO ALL THESE TERMS AND CONDITIONS AND TERMS OF GoTix PRIVACY POLICY. THE USER BY THIS DECLARES AS WELL AS GUARANTEE TO THAT USERS ARE RIGHTFUL REPRESENTATIVE AND RESPONSIBLE TO ENTER INTO THIS AGREEMENT.
Unless the context specifies otherwise, the following expression will have the following meanings in these Terms of Use:
We do not provide statements, guarantees or guarantees for the reliability, timeliness, quality, suitability, availability, accuracy or completeness of services, our Site and/or our Platform, including but not limited to Services obtained or originating from the Operator and/or our partners through the use of the Platform. We do not represent or warrant that :
By using our services and/or our Site, you agree that you will defend, provide compensation and release us, our licensors, affiliates and each of our officers, directors, commissioners, employees, lawyers and agents from and to each and all claims, costs, damages, losses, liabilities and costs (including attorneys' fees and fees) arising from or in connection with: (a) the use of services on our Site and / or Platform by you, your relationship with Buyers, third party providers, partners, advertisers and or sponsors, or (b) violations of or not being complied with in one of the Terms of Use or the applicable provisions, whether stated here or not or (c) your violations of the rights of third parties, including third-party partners and our Partners, or (d) use or misuse of our Platform services. The obligation to defend and compensate this will remain valid even if the Terms of Use and use of the Site by you and the Event have expired.
