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GOJEK APP TERMS OF USE
as of 01 September 2019
Welcome to Gojek App!
PLEASE READ THE ENTIRE TERMS OF USE BEFORE ACCESSING OR USING THE GOJEK APP.
This Terms of Use is an agreement between Users (“You, Youror Yourself”) and PT Aplikasi Karya Anak Bangsa (“We, Us,orOur”), a limited liability company duly established and legally operating under the laws of the Republic of Indonesia and domiciled in DKI Jakarta, Indonesia. This Terms of Use governs Your access and use of the app, website (www.gojek.com, www.go-life.co.id, www.driver.go-jek.com, and other websites We manage), content and products provided by Us (hereinafter, collectively referred to as “Gojek App”), as well as order, payment or use of the service available on Gojek App (“Serviceor Services”).
By agreeing to this Terms of Use, You also agree to additional Terms of Use, including the Terms of Use of each Service, and changes that are an integral part of this Terms of Use (hereinafter, the Terms of Use, additional terms of Use and its changes are collectively referred to as “Terms of Use”). Notwithstanding the inseparability, the additional Terms of Use supersedes the Terms of Use in case of any discrepancies among them.
The access and use of Gojek App are subject to this Terms of Use.
You have a full discretion either to use the Gojek App or other apps, whether to use Services available on Gojek App, or to stop using the Gojek App.
We only facilitate You finding various Services You need by providing Gojek App. All Services are provided directly by independent third parties who agreed to become Our partners (“Service Provider”).
When ordering a Service, the Gojek App will connect You with the available Service Provider around Your location. Thus, some Services cannot be used if You do not activate the location feature.
Furthermore, if the Service Provider accepts Your order, We will inform Your order status through Gojek App.
Before using Gojek App, You must agree to this Terms of Use and Privacy Policy, and register Yourself by providing information We need. When registering, We will ask You to provide Your full name, electronic mail address and mobile number. You may change Your profile information on the settings feature in Gojek App.
After registering, Our system will automatically generate a verification code and send the verification code via a text message to the mobile phone number You provided. You have to verify by entering the verification code on the registration page in the Gojek App.
After verifying, Our system will create personal Gojek account (“Account”) for You to use the Gojek App and order Services through Gojek App. Your mobile number is ascribed to Your account that You cannot create a new account with a registered mobile number. The same is true if You later change Your mobile number in the settings feature in the Gojek App.
In the event that you have been logged-out from Your Account, then You need to enter your electronic mail address or mobile phone number you provided when registering Yourself and enter the verification code, which then automatically sent by Our system to Your registered mobile phone number, on the log-in page.
THE VERIFICATION CODE (ONE TIME PASSWORD/OTP) IS PRODUCED AUTOMATICALLY BY OUR SYSTEM. WE DO NOT KNOW AND NEVER ASK FOR YOUR VERIFICATION CODE. NEVER PROVIDE THE VERIFICATION CODE TO ANYONE EVEN TO US OR OTHER PARTIES WHO ACKNOWLEDGE THEMSELVES AS OUR REPRESENTATIVES.
Your Account can only be used by You and cannot be transferred to other people for any reason. We reserve the right to refuse to facilitate orders if We know or have sufficient reasons to suspect that You have transferred or allowed Your Account to be used by someone else.
The security and confidentiality of Your Account, including registered name, electronic mail address, registered mobile number, payment details and Payment Method you choose, as well as verification code generated and sent by Our or Payment Method Provider’s system are fully Your personal responsibility. All losses and risks arising from Your negligence in maintaining such security and confidentiality are borne by You. In such cases, We assume any use or order made through Your Account as Your legitimate request.
Immediately notify Us upon knowing or suspecting that Your Account has been used without Your knowledge and consent. We will take actions We consider necessary and We may do toward that unconsented use.
If You are a Service Provider, You shall not use Your personal Account or someone else’s account to order a service that You will receive Yourself as a Service Provider.
Collection, storing, processing, use and sharing of Your personal information, such as Your name, electronic mail address, and mobile phone number You provided when opening an Account are subject to the Privacy Policy, which is an integral part of this Terms of Use.
We or other parties cooperate with Us may provide Third-Party Content which You may find on the Gojek App. In any event where the Third-Party Content is provided by other parties cooperate with Us (“Third-Party Content Provider”), We are not liable to any part of the Third-Party Content. Your access to or use of the Third-Party Content is Your conformity to the terms and conditions set forth by Us or the Third-Party Content Provider, including Our or Third-Party Content Provider’s Privacy Policy.
Third-Party Contentmeans any information, data, or actual news, made, edited, developed, and/or maintained by the Third-Party Content Provider itself or obtained by the Third-Party Content Provider from other third parties, where the Third-Party Content Provider is responsible to procure any permission necessary to display such Content, including but not limited to texts or writings, images, quotes, photographs, illustrations, animations, videos, voice recordings or music, title, and/or descriptions to be exhibited on the Gojek App, including any link to the such.
We or other parties cooperate with Us may provide offers or promotions (“Offers”) that are exchangeable for goods, Services or other benefits related to the use of Gojek App. In any event where Offers are provided by other parties cooperate with Us (“Offers Providers”), We are not liable to any part of the Offers. Your access to or use of the Offers is Your conformity to the terms and conditions set forth by Us or the Offers Providers, including Our or Offers Provider’s Privacy Policy.
All information, Offers contained in Gojek App are intended solely to provide You the best experience when using Gojek App or Services. You shall not abuse Offers received during the use of Gojek App or Services.
You agree to utilize the Offers in accordance with the terms, conditions, and purpose of the Offers and will not abuse, duplicate, monetize, transfer, use for commercial purposes or take unfair advantage of the Offers in any form of manner whatsoever.
You understand that Offers are not exchangeable for cash, have a limited validity period and are subject to the conditions that apply to each of the Offers.
Gojek App is free to download. However, We may charge price and/or fees for using certain features on Gojek App in the future.
Services available on the Gojek App are subject to rates that You can find on Gojek App before You order the Service. We may adjust or renew rates from time to time based on certain factors, among other location, time, type of Services and applicable laws. We may also charge price and/or fees of a certain amount as a payment to use Gojek App which may be collected by Us, our affiliates, or Service Provider.
You may pay the Services, Third-Party Content or Offers You ordered by cash or electronic payment methods, provided by independent third parties (“Payment Method Provider”), on Gojek App, including electronic money, loan facility, debit or credit card or other payment methods (“Payment Method”) which may vary from time to time based on our sole discretion.
To enable payment by Payment Method, You have to register officially on the Payment Method Provider you choose and use Your personal payment credentials. If You use other party’s registered credentials, You are fully responsible for all licenses required dan all losses or disputes arise between You and that other party, either caused by Your, Our, Service Provider, Third-Party Content Provider, Offers Provider or Payment Method Provider’s negligence or omission.
We reserve the right to refuse or postpone Your payment request using the Payment Method for certain reasons, including but not limited to any indication or We have sufficient reasons to suspect any fraud, deceit, violation against Terms of Use, violation against applicable laws including related to payment using cards, electronic money, payment transaction processes, anti-money laundering, corruption and terrorism financing, or any unusual or suspicious behaviour, including any obligation You have yet to fulfill to Us.
Further provisions regarding the applicable rates for certain Services, Third-Party Content, Offers and/or Payment Method can be found on the additional Terms of Use of each Service You order and terms and conditions of the Service Provider, Third-Party Content Provider, Offers Provider and/or Payment Method Provider.
We only provide official Gojek App software on official digital markets, such as Google Play Store or Apple App Store, and for use on mobile phones or tablet devices only. Downloading the Gojek App from platforms other than official digital markets and/or to devices other than mobile phones or tablets is a violation of these Terms of Use and of Our intellectual property rights.
Gojek App and Services, including but not limited to names, logos, program codes, designs, trademarks, technologies, database, business processes and models, are protected by copyright, trademark, patent and other intellectual property rights available under the laws of the Republic of Indonesia which registered either on behalf of Us or Our affiliates. We (and our licensors) have all the rights and interests of the Gojek App and Services, including all intellectual property rights related to all features contained therein and related intellectual property rights.
Subject to this Terms of Use, We grant You a limited, non-exclusive, irrevocable, non-transferable (without the right to sublicense) license to (i) download, access and use the Gojek App, as is, only on the devices in the form of Your personal mobile phone and/or tablet and solely for the purposes of using the Service, and (ii) access or use content, information and related materials available on the Gojek App solely for personal and not for commercial purposes. All rights and privileges that are not expressly granted herein are reserved by Us or Our licensors.
Any duplication, distribution, creation of derivative works, sale or offer to sell, display either in part or in full, and use of the Gojek App and/or Services, either digitally or otherwise or on devices other than mobile phones or tablets, including but not limited to the use of additional applications such as modifiers, emulators, etc., which diverge from this Terms of Use, as well as the intended purposes determined by Us, is a violation of Our intellectual property rights.
You shall not:
You are fully responsible for the decisions that You made to use Gojek App, Services, Third-Party Content, Offers or Payment Method. You shall treat the Service Provider, Third-Party Content Provider, Offers Provider, and Payment Method Provider respectfully and shall not engage in unauthorized, threatening or harassing behaviors when using Services, Third-Party Content, Offers or Payment Method.
You are fully responsible for any loss and/or claim arising from the use of the Gojek App, Services, Third-Party Content, Offers or Payment Method using Your Account, either by You or other parties who use Your account, in a manner that is contrary to this Terms and Use, Privacy Policy, including the terms and conditions and privacy policy set forth by the Service Provider, Third-Party Content Provider, Offers Provider and Payment Method Provider, or applicable laws and regulations, including but not limited to the purposes of anti-money laundering, anti-terrorism financing, criminal activities, fraud in any form (including but not limited to phishing and/or social engineering activities), violations of intellectual property rights, and/or other activities that are harmful to the public and/or any other parties or are considered damaging to Our reputation.
We provide Gojek App as is and We do not represent or warrant that the reliability, timeliness, quality, suitability, availability, accuracy, completeness or security of the Gojek App will fulfil Your needs and suffice Your expectations, including but not limited to Services, Third-Party Content, Offers and Payment Method which are fully under the Service Provider, Third-Party Content Provider, Offers Provider and Payment Method Provider’s responsibilities. We shall not responsible for any loss or damage caused by any failure or mistake of the Service Provider, Third-Party Content Provider, Offers Provider or Payment Method Provider or Your failure or mistake in complying to Our, Service Provider, Third-Party Content Provider, Offers Provider or Payment Method Provider’s Terms of Use.
Gojek App may experience limitations, delays, and other issues contained in the use of internet and electronic communications, including Your, Service Provider, Third-Party Content Provider, Offers Provider or Payment Service Provider’s device is broken, not connected to the internet, out of range, turned off or not functioning. We are not responsible for any delay, failure of delivery, damage or loss arises from such problems.
We do not have any responsibility to oversee Your access or use of the Gojek App. However, We still supervise to ensure smooth uses of the Gojek App and to ascertain compliances with this Terms of Use, applicable laws and regulations, court orders, and/or administrative institutions or other government bodies requirements.
We do not have any responsibility, including to take further actions or legal actions deemed necessary by You, Service Provider, Third-Party Content Provider, Offers Provider or Payment Method Provider, for any problem or dispute arises between You and the Service Provider, Third-Party Content Provider, Offers Provider or Payment Method Provider. We will, however, facilitate any problems or disputes arise between You and the Service Provider, Third-Party Content Provider, Offers Provider or Payment Method Provider with reasonably necessary actions. When We facilitate a resolution of problems or disputes between You and the Service Provider, Third-Party Content Provider, Offers Provider or Payment Method Provider, We do not act as a mediator and such an action does not cause any further responsibility to Us.
If You experience a system failure, know or suspect that Your account has been hacked, used or misused by other parties, or if Your personal mobile phone or tablet is lost, stolen, hacked or exposed to a virus, immediately report to Us so We may conduct necessary actions promptly to avoid use, misuse, or loss arises or may arise further.
If You experience troubles or problems related to Services, Third-Party Content, Offers or payment by Payment Method, or Service Provider, Third-Party Content Provider, Offers Provider or Payment Method Provider’s behaviours, You may submit Your complaint through the feature that We provide, including rating and comment, or by contacting Us.
To submit complaints, questions, objections, etc. (“Report”), You need to provide sufficient information, including but not limited to, facts summary, evidence You may have, order number and personal information, such as electronic mail address and registered mobile number.
In response to the report You submit, We will first verify the information You provide and Your personal information stored in Our system. If necessary, We may ask You directly to provide information needed for verification purposes.
We may refuse to respond to Your Report if the information You provided does not match the personal information stored in Our system or if the Report submitted in relation to, toward, on behalf of or by other party that is different than the Account holder officially registered on our system. We may also stop acting upon Your Report if We, at Our sole discretion, consider that Your Report is not supported by sufficient and clear facts or has been resolved. We may also forward Your Report to the Service Provider, Third-Party Content Provider, Offers Provider or Payment Method Provider to be resolved directly by You and the Service Provider, Third-Party Content Provider, Offers Provider or Payment Method Provider.
For a particular Report related to the Service, We may, at Our sole discretion, facilitate a forum between You and the Service Provider for the purpose of reaching an amicable settlement. In this case, if You still deem necessary to take further actions, including any legal action, You may do so on Your sole responsibility.
For a particular Report related to the Payment Method, We may refund You by mechanisms determined by Us or together with the Payment Method Provider, at our sole discretion. We will not refund another party that differs with the registered credentials on Gojek Account or Payment Method Provider, including if You use other party’s credentials to pay using the Payment Method.
You may delete the Gojek App from Your mobile phone and/or tablet at any time. We do not have any obligation to you for any matter arises from the time of removal of the Gojek App, temporary suspension and permanent suspension of Your Account. However, You are still responsible for fulfilling Your obligations that have arisen, including but not limited to, any obligations that may arise as a result of disputes, claims, or other existing legal actions, before the date of the removal of the Gojek App, temporary suspension or permanent suspension of Your Account.
Your account may be temporarily suspended or permanently suspended because of, including but not limited to, the following:
If Your account is suspended and You have a clear evidence that Your account should not be suspended, You may Report the evidence to Us. After further examining Your Report, We will, at Our sole discretion, determine to end or continue suspending Your account. Suspension will not be continued unreasonably if We decided matters that caused the suspension have been resolved.
If We know or have sufficient reasons to suspect that You have committed immoral acts, violations, crimes or other actions that is in contrary with this Terms of Use and/or applicable law, whether or not referred to in this Terms of Use, then We have the right to and may suspend Your Account, either temporarily or permanently, or stop Your access to Gojek App, including Services, Third-Party Content, Offers and/or Payment Method contained therein, investigate, claim compensation, report to authorized parties and/or conduct other actions that We consider necessary, including criminal and civil law proceedings.
We will conduct investigations and/or facilitate the concerned Service Provider in reporting to the authorized party if We receive Reports of any violations You committed against this Terms of Use or violations to the applicable laws and regulations, with respect to:
This provision applies vice-versa when You experience the same violences mentioned above by the Service Provider.
You represent and warrant that You are at least 18 (eighteen) years old or are married and are not under guardianship or custody and that You are legally capable and have the right to bind Yourself to this Terms of Use. If You do not meet those conditions but still access or use the Gojek App, Services, Third-Party Content, Offers or Payment Method, You represent and warrant that Your act of signing up, accessing or conducting other activities within the Gojek App have been approved by Your parents, guardians or custodian. You expressly waive any rights under the applicable laws to cancel or revoke any and all consents You provided according to this Terms of Use when You are deemed legally mature.
You agree to access or use the Gojek App, Services, Third-Party Content, Offers and Payment Method solely for the purpose as specified in this Terms of Use and not to abuse or use the Gojek App, Services, Third-Party Content, Offers or Payment Method for fraudulent purposes, causing inconvenience to others, requesting fake orders or other actions that may or may be deemed to cause losses in any form toward other people.
You understand and agree that all risks arising from the use of the Gojek App, Services, Third-Party Content, Offers and Payment Method are entirely Your responsibility and You hereby agree to release Us from any claims regarding damages, interferences or other forms of system disruptions caused by unauthorized access by other parties.
You expressly release Us, including but not limited to Our officials, directors, commissioners, employees, and agents, from any and all obligations, consequences, material or immaterial losses, claims, fees (including advocate fees) or legal responsibilities that arise or may arise due to Your violation of this Terms of Use, or in connection with the Service Provider, Third-Party Content Provider, Offers Provider or Payment Method Provider’s behaviours.
Excluded from the foregoing, if there is a direct loss due to Our violation of thIs Terms of Use, then You agree and expressly limit the amount of Your claim as to the total amount actually incurred or paid in connection to the event.
YOU ACKNOWLEDGE THAT WE ARE A TECHNOLOGY COMPANY, NOT A TRANSPORTATION, LOGISTIC, FINANCIAL AND OTHER COMPANY AND WE DO NOT PROVIDE TRANSPORTATION, LOGISTIC, FINANCIAL AND OTHER SERVICES. ALL TRANSPORTATION, LOGISTIC, FINANCIAL AND OTHER SERVICES ARE PROVIDED BY INDEPENDENT THIRD-PARTIES THAT ARE NOT EMPLOYED BY US.
BY CONTINUING ACCESS OR USE TO THE GOJEK APP AND/OR SERVICES, YOU HEREBY AGREE TO SUBJECT TO AND COMPLY WITH ALL OF THIS TERMS OF USE, INCLUDING ALL OF ITS AMENDMENTS AND TERMS OF USE OF EACH SERVICE PROVIDER, THIRD-PARTY CONTENT PROVIDER, OFFERS PROVIDER OR PAYMENT METHOD PROVIDER. IMMEDIATELY STOP TO ACCESS OR USE THE GOJEK APP AND/OR SERVICES IF YOU DO NOT AGREE TO ANY PART OF THIS TERMS OF USE.
Gojek App may be interrupted by events outside of Our authority or control (“Force Majeure”), including but not limited to natural disasters, electricity disruptions, telecommunications failures, government policies, and other events. You hereby agree to release Us from any demands and responsibilities, if We are not able to facilitate Service, including to fulfill instructions You requested through the Gojek App, either in part or in whole, due to a Force Majeure.
You fully understand and agree that this Terms of Use constitutes an electronic agreement and Your action of pressing the ‘register’ button when signing-up an Account or the ‘log in’ button when logging-in to Your Account is Your active consent to enter into an agreement with Us that this Terms of Use and Privacy Policy are legally valid and binding and shall continue so long as You use the Gojek App or Services.
You shall not sue nor object the validity of this Terms of Use or the Privacy Policy which are made in the electronic form.
You shall not transfer Your rights based on this Terms of Use without Our prior written consent. However, We may transfer Our rights based on this Terms of Use to any party at any time without prior approval from or advance notice to You.
If you do not comply with or violate the provisions of this Terms of Use, and We do not take direct action, it does not mean that We waive Our rights to take necessary actions in the future.
This Terms of Use survives upon the temporary suspension, permanent suspension, deletion of Gojek App or expiration of this agreement between You and Us.
Unenforceability of any of the conditions herein will not affect the enforceability of other provisions.
We create this Terms of Use in Bahasa and English. Any discrepancies will be interpreted according to Bahasa.
This Terms of Use is governed by the laws of the Republic of Indonesia. Any and all disputes arising from the use of the Gojek App or Services are subject to the exclusive jurisdiction of the South Jakarta District Court.
You may contact Us by electronic mail to customerservice@go-jek.com or by phone at +6221 5025 - 1110. All your correspondences will be noted, recorded and stored for Our records.
I have read and understood all of this Terms of Use and its consequences and hereby accept any rights, obligations, and conditions stipulated therein.
GOLIFE APP TERMS OF USE
as of 01 September 2019
Welcome to GoLife App!
PLEASE READ THE ENTIRE TERMS OF USE BEFORE ACCESSING OR USING THE GoLife APP
This Terms of Use is an agreement between Users (“You, Youror Yourself”) and PT Aplikasi Karya Anak Bangsa (“We, Us,orOur”), a limited liability company duly established and legally operating under the laws of the Republic of Indonesia and domiciled in DKI Jakarta, Indonesia. This Terms of Use governs Your access and use of the app, website (www.gojek.com, www.go-life.co.id and other websites We manage), content and products provided by Us (hereinafter, collectively referred to as “GoLife App”), as well as order, payment, or use of the service available on GoLife App (“Serviceor Services”).
By agreeing to this Terms of Use, You also agree to additional Terms of Use, including Gojek Terms of Use and Terms of Use of each Service, and changes that are an integral part of this Terms of Use (hereinafter, the Terms of Use, additional terms of Use and its changes are collectively referred to as “Terms of Use”). Notwithstanding the inseparability, the additional Terms of Use supersedes the Terms of Use in case of any discrepancies among them.
The access and use of GoLife App are subject to this Terms of Use.
You have a full discretion either to use the GoLife App or other apps, whether to use Services available on GoLife App, or to stop using the GoLife App.
We only facilitate You finding various Services You need by providing GoLife App. All Services are provided directly by independent third parties who agreed to become Our partners (“Service Provider”).
When ordering a Service, the GoLife App will connect You with the available Service Provider around Your location. Thus, some Services cannot be used if You do not activate the location feature.
Furthermore, if the Service Provider accepts Your order, We will inform Your order status through GoLife App.
You can access and use the GoLife App and the Services if You already have Gojek account (“Account”). As for the terms for signing-up and signing-in the Account shall refer to the terms that are stipulated under Gojek App Terms of Use.
Collection, storing, processing, use and sharing of Your personal information, such as Your name, electronic mail address, and mobile phone number You provided when opening an Account are subject to the Privacy Policy, which is an integral part of this Terms of Use.
We or other parties cooperate with Us may provide Third-Party Content which You may find on the GoLife App. In any event where the Third-Party Content is provided by other parties cooperate with Us (“Third-Party Content Provider”), We are not liable to any part of the Third-Party Content. Your access to or use of the Third-Party Content is Your conformity to the terms and conditions set forth by Us or the Third-Party Content Provider, including Our or Third-Party Content Provider’s Privacy Policy.
Third-Party Contentmeans any information, data, or actual news, made, edited, developed, and/or maintained by the Third-Party Content Provider itself or obtained by the Third-Party Content Provider from other third parties, where the Third-Party Content Provider is responsible to procure any permission necessary to display such Content, including but not limited to texts or writings, images, quotes, photographs, illustrations, animations, videos, voice recordings or music, title, and/or descriptions to be exhibited on the GoLife App, including any link to the such.
We or other parties cooperate with Us may provide offers or promotions (“Offers”) that are exchangeable for goods, Services or other benefits related to the use of GoLife App. In any event where Offers are provided by other parties cooperate with Us (“Offers Providers”), We are not liable to any part of the Offers. Your access to or use of the Offers is Your conformity to the terms and conditions set forth by Us or the Offers Providers, including Our or Offers Provider’s Privacy Policy.
All information, Offers contained in GoLife App are intended solely to provide You the best experience when using GoLife App or Services. You shall not abuse Offers received during the use of GoLife App or Services.
You agree to utilize the Offers in accordance with the terms, conditions, and purpose of the Offers and will not abuse, duplicate, monetize, transfer, use for commercial purposes or take unfair advantage of the Offers in any form of manner whatsoever.
You understand that Offers are not exchangeable for cash, have a limited validity period and are subject to the conditions that apply to each of the Offers.
GoLife App is free to download. However, We may charge fees for using certain features and/or GO-LIFE App in the future.
Services available on the GoLife App are subject to rates that You can find on GoLife App before You order the Service. We may adjust or renew rates from time to time based on certain factors, among other location, time, type of Services and applicable laws. We may also charge fees of a certain amount as a payment to use GoLife App.
You may pay the Services, Third-Party Content or Offers You ordered by cash or electronic payment methods, provided by independent third parties (“Payment Method Provider”), on GoLife App, including electronic money, loan facility, debit or credit card or other payment methods (“Payment Method”) which may vary from time to time based on our sole discretion.
To enable payment by Payment Method, You have to register officially on the Payment Method Provider You choose and use Your personal payment credentials. If You use other party’s registered credentials, You are fully responsible for all licenses required dan all losses or disputes arise between You and that other party, either caused by Your, Our, Service Provider, Third-Party Content Provider, Offers Provider, or Payment Method Provider’s negligence or omission.
We reserve the right to refuse or postpone Your payment request using the Payment Method for certain reasons, including but not limited to any indication or We have sufficient reasons to suspect any fraud, deceit, violation against Terms of Use, violation against applicable laws including related to payment using cards, electronic money, payment transaction processes, anti-money laundering, corruption and terrorism financing, or any unusual or suspicious behaviour, including any obligation You have yet to fulfill to Us.
Further provisions regarding the applicable rates for certain Services, Third-Party Content, Offers and/or Payment Method can be found on the additional Terms of Use of each Service You order and terms and conditions of the Service Provider, Third-Party Content Provider, Offers Provider and/or Payment Method Provider.
We only provide official GoLife App software on official digital markets, such as Google Play Store or Apple App Store, and for use on mobile phones or tablet devices only. Downloading the GoLife App from platforms other than official digital markets and/or to devices other than mobile phones or tablets is a violation of these Terms of Use and of Our intellectual property rights.
GoLife App and Services, including but not limited to names, logos, program codes, designs, trademarks, technologies, databases, business processes and models, are protected by copyright, trademark, patent and other intellectual property rights available under the laws of the Republic of Indonesia which registered either on behalf of Us or Our affiliates. We (and our licensors) have all the rights and interests of the GoLife App and Services, including all intellectual property rights related to all features contained therein and related intellectual property rights.
Subject to this Terms of Use, We grant You a limited, non-exclusive, irrevocable, non-transferable (without the right to sublicense) license to (i) download, access and use the GoLife App, as is, only on the devices in the form of Your personal mobile phone and/or tablet and solely for the purposes of using the Service, and (ii) access or use content, information and related materials available on the GoLife App solely for personal and not for commercial purposes. All rights and privileges that are not expressly granted herein are reserved by Us or Our licensors.
Any duplication, distribution, creation of derivative works, sale or offer to sell, display either in part or in full, and use of the GoLife App and/or Services, either digitally or otherwise or on devices other than mobile phones or tablets, including but not limited to the use of additional applications such as modifiers, emulators, etc., which diverge from this Terms of Use, as well as the intended purposes determined by Us, is a violation of Our intellectual property rights.
You shall not:
You are fully responsible for the decisions that You made to use GoLife App, Services, Third-Party Content, Offers, or Payment Method. You shall treat the Service Provider, Third-Party Content Provider, Offers Provider, and Payment Method Provider respectfully and shall not engage in unauthorized, threatening or harassing behaviors when using Services, Third-Party Content, Offers, or Payment Method.
You are fully responsible for any loss and/or claim arising from the use of the GoLife App, Services, Third-Party Content, Offers, or Payment Method using Your Account, either by You or other parties who use Your account, in a manner that is contrary to this Terms and Use, Privacy Policy, including the terms and conditions and privacy policy set forth by the Service Provider, Third-Party Content Provider, Offers Provider and Payment Method Provider, or applicable laws and regulations, including but not limited to the purposes of anti-money laundering, anti-terrorism financing, criminal activities, fraud in any form (including but not limited to phishing and/or social engineering activities), violations of intellectual property rights, and/or other activities that are harmful to the public and/or any other parties or are considered damaging to Our reputation.
We provide GO-LIFE App as is and We do not represent or warrant that the reliability, timeliness, quality, suitability, availability, accuracy, completeness, or security of the GoLife App will fulfil Your needs and suffice Your expectations, including but not limited to Services, Third-Party Content, Offers and Payment Method which are fully under the Service Provider, Third-Party Content Provider, Offers Provider and Payment Method Provider’s responsibilities. We shall not responsible for any loss or damage caused by any failure or mistake of the Service Provider, Third-Party Content Provider, Offers Provider, or Payment Method Provider, or Your failure or mistake in complying to Our, Service Provider, Third-Party Content Provider, Offers Provider, or Payment Method Provider’s Terms of Use
GoLife App may experience limitations, delays, and other issues contained in the use of internet and electronic communications, including Your, Service Provider, Third-Party Content Provider, Offers Provider or Payment Service Provider’s device is broken, not connected to the internet, out of range, turned off or not functioning. We are not responsible for any delay, failure of delivery, damage, or loss arises from such problems.
We do not have any responsibility to oversee Your access or use of the GoLife App. However, We still supervise to ensure smooth uses of the GoLife App and to ascertain compliances with this Terms of Use, applicable laws and regulations, court orders, and/or administrative institutions or other government bodies requirements.
We do not have any responsibility, including to take further actions or legal actions deemed necessary by You, Service Provider, Third-Party Content Provider, Offers Provider, or Payment Method Provider, for any problem or dispute arises between You and the Service Provider, Third-Party Content Provider, Offers Provider, or Payment Method Provider. We will, however, facilitate any problems or disputes arise between You and the Service Provider, Third-Party Content Provider, Offers Provider, or Payment Method Provider with reasonably necessary actions. When We facilitate a resolution of problems or disputes between You and the Service Provider, Third-Party Content Provider, Offers Provider or Payment Method Provider, We do not act as a mediator and such an action does not cause any further responsibility to Us.
If You experience a system failure, know, or suspect that Your account has been hacked, used, or misused by other parties, or if Your personal mobile phone or tablet is lost, stolen, hacked, or exposed to a virus, immediately report to Us so We may conduct necessary actions promptly to avoid use, misuse, or loss arises or may arise further.
If You experience troubles or problems related to Services, Third-Party Content, Offers, or payment by Payment Method, or Service Provider, Third-Party Content Provider, Offers Provider, or Payment Method Provider’s behaviours, You may submit Your complaint through the feature that We provide, including rating and comment, or by contacting Us.
To submit complaints, questions, objections, etc. (“Report”), You need to provide sufficient information, including but not limited to, facts summary, evidence You may have, order number and personal information, such as electronic mail address and registered mobile number.
In response to the report You submit, We will first verify the information You provide and Your personal information stored in Our system. If necessary, We may ask You directly to provide information needed for verification purposes.
We may refuse to respond to Your Report if the information You provided does not match the personal information stored in Our system or if the Report submitted in relation to, toward, on behalf of or by other party that is different than the Account holder officially registered on our system. We may also stop acting upon Your Report if We, at Our sole discretion, consider that Your Report is not supported by sufficient and clear facts or has been resolved. We may also forward Your Report to the Service Provider, Third-Party Content Provider, Offers Provider, or Payment Method Provider to be resolved directly by You and the Service Provider, Third-Party Content Provider, Offers Provider, or Payment Method Provider.
For a particular Report related to the Service, We may, at Our sole discretion, facilitate a forum between You and the Service Provider for the purpose of reaching an amicable settlement. In this case, if You still deem necessary to take further actions, including any legal action, You may do so on Your sole responsibility.
For a particular Report related to the Payment Method, We may refund You by mechanisms determined by Us or together with the Payment Method Provider, at our sole discretion. We will not refund another party that differs with the registered credentials on Account or Payment Method Provider, including if You use other party’s credentials to pay using the Payment Method.
You may delete the GoLife App from Your mobile phone and/or tablet at any time. We do not have any obligation to You for any matter arises from the time of removal of the GoLife App, temporary suspension and permanent suspension of Your Account. However, You are still responsible for fulfilling Your obligations that have arisen, including but not limited to, any obligations that may arise as a result of disputes, claims, or other existing legal actions, before the date of the removal of the GoLife App, temporary suspension or permanent suspension of Your Account.
Your account may be temporarily suspended or permanently suspended because of, including but not limited to, the following:
If Your Account is suspended and You have a clear evidence that Your account should not be suspended, You may Report the evidence to Us. After further examining Your Report, We will, at Our sole discretion, determine to end or continue suspending Your Account. Suspension will not be continued unreasonably if We decide that any matters that caused the suspension have been resolved.
If We know or have sufficient reasons to suspect that You have committed immoral acts, violations, crimes, or other actions that is in contrary with this Terms of Use and/or applicable law, whether or not referred to in this Terms of Use, then We have the right to and may suspend Your Account, either temporarily or permanently, or stop Your access to GoLife App, including Services, Third-Party Content, Offers, and/or Payment Method contained therein, investigate, claim compensation, report to authorized parties, and/or conduct other actions that We consider necessary, including criminal and civil law proceedings.
We will conduct investigations and/or facilitate the concerned Service Provider in reporting to the authorized party if We receive Reports of any violations You committed against this Terms of Use or violations to the applicable laws and regulations, with respect to:
This provision applies vice-versa when You experience the same violences mentioned above by the Service Provider.
You represent and warrant that You are at least 18 (eighteen) years old or are married and are not under guardianship or custody and that You are legally capable and have the right to bind Yourself to this Terms of Use. If You do not meet those conditions but still access or use the GoLife App, Services, Third-Party Content, Offers, or Payment Method, You represent and warrant that Your act of signing up, accessing, or conducting other activities within the GoLife App have been approved by Your parents, guardians, or custodian. You expressly waive any rights under the applicable laws to cancel or revoke any and all consents You provided according to this Terms of Use when You are deemed legally mature.
You agree to access or use the GoLife App, Services, Third-Party Contents, Offers and Payment Methods solely for the purpose as specified in this Terms of Use and not to abuse or use the GoLife App, Services, Third-Party Contents, Offers, or Payment Methods for fraudulent purposes, causing inconvenience to others, requesting fake orders, or other actions that may or may be deemed to cause losses in any form toward other people.
You understand and agree that all risks arising from the use of the GoLife App, Services, Third-Party Contents, Offers and Payment Methods are entirely Your responsibility and You hereby agree to release Us from any claims regarding damages, interferences, or other forms of system disruptions caused by unauthorized access by other parties.
You expressly release Us, including but not limited to Our officials, directors, commissioners, employees, and agents, from any and all obligations, consequences, material or immaterial losses, claims, fees (including advocate fees), or legal responsibilities that arise or may arise due to Your violation of this Terms of Use or in connection with the Service Provider’s, Third-Party Content Provider’s, Offers Provider’s or Payment Method Provider’s behaviors.
Excluded from the foregoing, if there is a direct loss due to Our violation of this Terms of Use, then You agree and expressly limit the amount of Your claim as to the total amount actually incurred or paid in connection to the event.
YOU ACKNOWLEDGE THAT WE ARE A TECHNOLOGY COMPANY, NOT A COMPANY ENGAGE IN HEALTH, CLEANING, BEAUTY, MAINTENANCE AND/OR OTHER DAILY NEEDS SERVICES AND WE HEREBY REPRESENT THAT WE DO NOT PROVIDE SUCH SERVICES. ALL SERVICES IN HEALTH, CLEANING, BEAUTY, MAINTENANCE, AND/OR OTHER DAILY NEEDS ARE PROVIDED BY INDEPENDENT THIRD PARTIES THAT ARE NOT EMPLOYED BY US.
BY CONTINUING ACCESS OR USE TO THE GOLIFE APP AND/OR SERVICES, YOU HEREBY AGREE TO SUBJECT TO AND COMPLY WITH ALL OF THIS TERMS OF USE, INCLUDING ALL OF ITS AMENDEMENTS AND TERMS OF USE OF EACH SERVICE PROVIDERS OR PAYMENT METHOD PROVIDER. IMMEDIATELY STOP TO ACCESS OR USE THE GOLIFE APP AND/OR SERVICES IF YOU DO NOT AGREE TO ANY PART OF THIS TERMS OF USE.
GoLife App may be interrupted by events outside of Our authority or control (“Force Majeure”), including but not limited to natural disasters, electricity disruptions, telecommunications failures, government policies, and other events. You hereby agree to release Us from any demands and responsibilities, if We are not able to facilitate Service, including to fulfill instructions You requested through the GoLife App, either in part or in whole, due to a Force Majeure.
You fully understand and agree that this Terms of Use constitutes an electronic agreement and Your action of pressing the ‘register’ button when signing-up an Account or the ‘log in’ button when logging-in to Your Account is Your active consent to enter into an agreement with Us that this Terms of Use and Privacy Policy are legally valid and binding and shall continue so long as You use the GoLife App or Services.
You shall not sue nor object the validity of this Terms of Use or the Privacy Policy which are made in the electronic form.
You shall not transfer Your rights based on this Terms of Use without Our prior written consent. However, We may transfer Our rights based on this Terms of Use to any party at any time without prior approval from or advance notice to You.
If you do not comply with or violate the provisions of this Terms of Use, and We do not take direct action, it does not mean that We waive Our rights to take necessary actions in the future.
This Terms of Use survives upon the temporary suspension, permanent suspension, deletion of GoLife App or expiration of this agreement between You and Us.
Unenforceability of any of the conditions herein will not affect the enforceability of other provisions.
We create this Terms of Use in Bahasa and English. Any discrepancies will be interpreted according to Bahasa.
This Terms of Use is governed by the laws of the Republic of Indonesia. Any and all disputes arising from the use of the GoLife App or Services are subject to the exclusive jurisdiction of the South Jakarta District Court.
Contact Us
You may contact Us by electronic mail to csgo-life@go-jek.com or by phone at +6221 5025 - 2220. All correspondence will be noted, recorded and stored for Our records.
GONEWS TERMS OF USE
as of 01 September 2019
We thank you for Your trust in GoNews Services in the Gojek App. Please take Your time to read the whole Terms of Use of GoNews ("GoNews Terms of Use").
This GoNews Terms of Use are an integral part of Gojek Terms of Use. If you use GoNews Service on the Gojek App, You will be deemed to have read and agreed to the GoNews Terms of Use. Therefore, if you do not approve any part of the GoNews Terms of Use, please discontinue the use of GoNews Service.
Unless specifically defined below and in other parts of this GoNews Terms of Use, capital letters used in this GoNews Terms of Use must be interpreted in accordance with the terms in the Gojek Terms of Use.
GoNews is a is a Content providing service by Content Provider to be displayed in the Gojek Application.
GOGAMES TERMS OF USE
We thank you for your trust in GoGames Services. Please take Your time to read the whole Terms of Use of GoGames ("GoGames Terms of Use").
This GoGames Terms of Use is an integral part of the Gojek Terms of Use. If you use GoGames Service on the Gojek App, You will be deemed to have read and agreed to the GoGames Terms of Use. Therefore, if you do not approve any part of the GoGames Terms of Use, please do not continue using GoGames Service.
Unless specifically defined below and in other parts of this GoGames Terms of Use, the capital letters used in this GoGames Terms of Use must be interpreted in accordance with the terms in the Gojek Terms of Use.
GoGamesmeans Digital Content payment channel feature and Digital Content placement channel by Digital Content Providers in the Gojek App.
Digital Content means any digital content which may be in the form of online games, features in online games, articles and/or videos related to online games.
Digital Content Provider means any third party who publishes and/or provides Digital Content who engages directly or through aggregators or integrators with Us with regards to Digital Content payment acceptance and/or Digital Content placement through the GoGames feature.
GORIDE TERMS OF USE
as of 01 September 2019
We thank you for Your trust in GoRide Service in the Gojek App. Please take Your time to read the whole Terms of Use of GoRide ("GoRide Terms of Use").
This GoRide Terms of Use is an integral part of Gojek Terms of Use. If You use the GoRide Service on the Gojek App, You will be deemed to have read and agreed to the GoRide Terms of Use. Therefore, if You do not agree to part or all of the conditions of the GoRide Terms of Use, please discontinue the use of GoRide Service.
Unless specifically defined below and in other parts of the GoRide Terms of Use, capital letters used in the GoRide Terms of Use must be interpreted in accordance with the terms in the Gojek Terms of Use.
GORIDE is a transportation service provided by a Driver Partner by using a motorized two-wheeled vehicle (motorbike) to take passengers from the pickup location to the User-specified destination.
Driver Partner is a third party-independent Service Provider that agrees to become Our partner, cooperate with Us with a partnership scheme, and is not Our employees, agents or representatives.
For the avoidance of doubt, We don’t act as an agent or representative of a third-party insurance service provider and not a party to the insurance agreement between You and the third party insurance provider.
How to Contact Us
You can contact us by e-mail to the following address: customerservice@gojek.com or by telephone to number (021) 5025-1110. All Your correspondence will be recorded and stored for Our records.
GOCAR TERMS OF USE
as of 01 September 2019
We thank you for Your trust in GoCar Service in the Gojek App. Please take Your time to read the whole Terms of Use of GoCar ("GoCar Terms of Use").
This GoCar Terms of Use is an integral part of Gojek Terms of Use. If You use the GoCar Service on the Gojek App, You will be deemed to have read and agreed to the GoCar Terms of Use. Therefore, if You do not agree to part or all of the conditions of the GoCar Terms of Use, please discontinue the use of GoCar Service.
Unless specifically defined below and in other parts of the GoCar Terms of Use, capital letters used in the GoCar Terms of Use must be interpreted in accordance with the terms in the Gojek Terms of Use.
GoCar is a transportation service provided by a Service Provider by using a motorized four-wheeled vehicle (motorbike) to take passengers from the pickup location to the User-specified destination.
Driver Partner is a third party-independent Service Provider that agrees to become Our partner, cooperate with Us with a partnership scheme, and is not Our employees, agents or representatives.
We may cooperate with the third party insurance provider to provide insurance coverage to all passengers using GoCar Service in accordance with the prevailing laws and regulations.
How to Contact Us
You can contact us by e-mail to the following address:customerservice@gojek.com or by telephone to number (021) 5025-1110. All Your correspondence will be recorded and stored for Our records.
GOSEND TERMS OF USE
as of 01 September 2019
We thank you for Your trust in GoSend Service in the Gojek App. Please take Your time to read the whole Terms of Use of GoSend ("GoSend Terms of Use").
This GoSend Terms of Use is an integral part of Gojek Terms of Use. If You use the GoSend Service on the Gojek App, You will be deemed to have read and agreed to the GoSend Terms of Use. Therefore, if You do not agree to part or all of the conditions of the GoSend Terms of Use, please discontinue the use of GoSend Service.
Unless specifically defined below and in other parts of the GoSend Terms of Use, capital letters used in the GoSend Terms of Use must be interpreted in accordance with the terms in the Gojek Terms of Use.
Goods are goods that will be sent by the sender to the recipient using the services of a Driver Partner through GoSend.
GOSEND is a Goods delivery service organized by PT Paket Anak Bangsa as one of Our affiliates, provided by Driver Partner by using two-wheeled motorized vehicles to deliver Goods from the pickup location of the sender of Goods to the recipient's User-specified destination location.
Driver Partner is a third party-independent Service Provider that agrees to become Our partner and Our affiliates, namely PT Paket Anak Bangsa, that cooperate with Us with a partnership scheme, and is not Our employees, agents or representatives.
Jenis Barang | Nominal Pergantian |
Gadget | Rp 5.000.000,- |
Pakaian | Rp 300.000,- |
Elektronik | Rp 2.000.000,- |
Makanan & Minuman | Rp 300.000,- |
Aksesoris | Rp 1.000.000,- |
Lainnya | Rp 200.000,- |
When a User uses GoSend Services, the User is obliged to ensure that the Goods delivered are Goods that are not categorized as the Goods that cannot be delivered using GoSend Services, including:
We thank you for Your trust in GoBox Service in the GOJEK App. Please take Your time to read the whole Terms of Use of GoBox ("GoBox Terms of Use").
This GoBox Terms of Use is an integral part of Gojek Terms of Use. If You use the GoBox Service on the GOJEK App, You will be deemed to have read and agreed to the GoBox Terms of Use. Therefore, if You do not agree to part or all of the conditions of the GoBox Terms of Use, please discontinue the use of GoBox Service.
Unless specifically defined below and in other parts of the GoBox Terms of Use, capital letters used in the GoBox Terms of Use must be interpreted in accordance with the terms in the GOJEK Terms of Use.
Goods are goods that will be sent by the sender to the recipient using the services of a Driver Partner through GoBox.
GoBox is a Goods delivery service organized by PT Paket Anak Bangsa as one of Our affiliates, provided by Driver Partner by using four-wheeled motorized vehicles to deliver Goods from the pickup location of the sender of Goods to the recipient's User-specified destination location.
Driver Partner is a third party-independent Service Provider that agrees to become Our partner and Our affiliates, namely PT Paket Anak Bangsa, that, cooperate with Us with a partnership scheme, and is not Our employees, agents or representatives.
For the avoidance of doubt, We don’t act as an agent or representative of a third-party insurance service provider and not a party to the insurance agreement for the Goods transported between You and the third party insurance provider.
When a User uses GoBox Services, the User is obliged to ensure that the Goods delivered are Goods that are not categorized as the Goods that cannot be delivered using GoBox Services, including:
GOBLUEBIRD TERMS OF USE
as of 01 September 2019
Kami berterima kasih atas kepercayaan Anda terhadap Layanan GoBlueBird dalam Aplikasi Gojek. Mohon luangkan waktu Anda untuk membaca keseluruhan Ketentuan Penggunaan GoBlueBird (“Ketentuan Penggunaan GoBlueBird”) ini. Ketentuan Penggunaan GoBlueBird ini merupakan bagian yang tidak terpisahkan dari Ketentuan Penggunaan. Jika Anda menggunakan Layanan GoBlueBird pada Aplikasi Gojek, maka Anda akan dianggap telah membaca dan menyetujui Ketentuan Penggunaan GoBlueBird ini. Oleh karenanya, jika Anda tidak menyetujui bagian apapun dari Ketentuan Penggunaan GoBlueBird ini, mohon agar Anda tidak melanjutkan penggunaan Layanan GoBlueBird.
Kecuali didefinisikan secara khusus di bawah ini dan pada bagian lain dari Ketentuan Penggunaan GoBlueBird ini, istilah-istilah dalam huruf besar yang digunakan dalam Ketentuan Penggunaan GoBlueBird ini harus ditafsirkan sesuai dengan istilah yang ada di dalam Ketentuan Penggunaan.
Blue Bird adalah PT Blue Bird Tbk., Affiliasinya, atau perusahaan lain yang berwenang atas pengoperasian taksi dengan merek Bluebird atau Silverbird;
GoBlueBirdadalah layanan yang tersedia didalam Aplikasi Gojek, yaitu layanan transportasi taksi Blue Bird yang dapat dipesan melalui Aplikasi Gojek untuk kemudian digunakan oleh Pengguna sebagai sarana transportasi dari lokasi penjemputan ke lokasi tujuan yang ditentukan oleh Pengguna.
Pengemudi adalah pengemudi taksi Blue Bird yang memiliki hubungan hukum dengan Blue Bird sebagai penyedia layanan transportasi serta bukan karyawan, agen atau perwakilan Kami.
Anda dapat menghubungi Kami melalui surat elektronik ke alamat customerservice@go-jek.com atau melalui telepon ke nomor (021) 5025-1110. Semua korespondensi Anda akan dicatat, direkam dan disimpan untuk arsip Kami.
GOFOOD TERMS OF USE
as of 01 September 2019
We thank you for Your trust in GoFood Service in the Gojek App. Please take Your time to read the whole Terms of Use of GoFood ("GoFood Terms of Use").
This GoFood Terms of Use is an integral part of the Gojek Terms of Use. If You use the GoFood Service on the Gojek App, You will be deemed to have read and agreed to the GoFood Terms of Use. Therefore, if You do not agree to part or all of the conditions of the GoFood Terms of Use, please discontinue the use of GoFood Service.
Unless specifically defined below and in other parts of GoFood Terms of Use, capital letters used in the GoFood Terms of Use must be interpreted in accordance with the terms in the Gojek Terms of Use.
Outlet is restaurants, bistros, shop stalls, carts and/or other physical forms as registered in the Gojek App that are owned and managed by Merchants.
GoFood is one of the services available in the Gojek App, where You can make Transactions in the Outlet.
Merchant is the party that owns and manages Outlets which act as providers of Products.
Driver Partner is a third party-independent Service Provider that agrees to become Our partner, cooperate with Us with a partnership scheme, and is not Our employees, agents or representatives.
Product is food and/or drinks that You order through GoFood Service at the Outlets You choose.
Transaction is ordering, purchasing and delivering Products through GoFood Service.
How to Contact Us
You can contact us by e-mail to the following address: customerservice@gojek.com or by telephone to number (021) 5025-1110. All Your correspondence will be recorded and stored for Our records.
GOSHOP TERMS OF USE
as of 01 September 2019
We thank you for Your trust in GoShop services in the Gojek App. Please take Your time to read the whole Terms and Use of GoShop ("GoShop Terms of Use").
This GoShop Terms of Use is an integral part of Gojek Terms of Use. If You use the GoShop Service in the Gojek App, You will be deemed to have read and agreed to the Terms of Use of Gojek. Therefore, if You do not agree to part or all of the conditions of the GoShop Terms of Use, please discontinue the use of GoShop Service.
Unless specifically defined below and in other parts of the GoShop User Terms, capital letters used in the GoShop Terms of Use must be interpreted in accordance with the Article 1 of the Gojek App Terms and Use.
GoShop Outlet is the party that provide sales services for goods, food and/or beverages in the form of minimarts, supermarkets, hypermarkets, restaurants, diners, stalls, shops, carts and/or other places where You choose Yourself in the Gojek App.
GOSHOP is one of the services available in the Gojek App, where You can make Transactions in the GoShop Outlet.
Merchant is the party that owns and manages Outlet which act as providers of Product.
Product are goods, foods and/or drinks that You order through GoShop Service at the GoShop Outlet You choose.
Transaction is ordering, purchasing and delivering Product from GoShop Service.
TERMS AND CONDITIONS OF DIGITAL GOLD SERVICEL
IN THE GOJEK APP
PLEASE READ THESE TERMS OF SERVICE BEFORE MAKING TRANSACTION OF GOSAVE GOLD PRODUCTS IN THE GOJEK APP.
This Terms of Service is an agreement between Users (“You, Your or Yourself”) and:
This Terms of Service governs Your access and use of the Application for Digital Gold Transactions.
and their changes and additions from time to time are collectively referred to as ("Terms of Digital Gold").
Notwithstanding the inseparability, this Terms of Service shall prevail in case of any discrepancies with the Mandate Agreement.
You acknowledge and agree that Digital Gold that you have purchased cannot be withdrawn in the form of physical gold, except that at later date We and Pluang provide these features in accordance with the provisions that We and Pluang specify.
You, as long as You use the Digital Gold Service represent and warrant that:
We provide Application as is and We do not represent or warrant that the reliability, timeliness, quality, suitability, availability, accuracy, completeness or security of the Application will fulfill Your needs and suffice Your expectations. We shall not responsible for any loss or damage caused by any failure or mistake made by Pluang, You, or other designated parties or Your failure or mistake in complying with our Terms of Use including but not limited to fraud or unauthorized access to Your Account.
Application may experience limitations, delay, and other issues contained in the use of internet and electronic communications, including Your device is broken, not connected to the internet, out of range, turned off or not functioning. We are not responsible for any delay, failure of delivery, damage or loss arises from such problems.
We do not have any responsibility to oversee Your access or use of the Gojek App or Service. However, We still supervise to ensure smooth uses of the Application or Service and to ascertain compliances with this Terms of Use, applicable laws and regulations, court orders, and/or administrative institutions or other government bodies requirements.
We at discretion We are fully entitled to take actions that are reasonably necessary to protect our interests including but not limited to postponing or canceling each Transaction, withholding funds and/or blocking the Account if:
Unless expressly stated otherwise, all terms defined in these Terms of Digital Gold have the following definitions:
GOPAY TERMS OF USE
effective as of 01 September 2019
When You use GoPay, You are trusting us, PT Dompet Anak Bangsa (“GoPay” or “We” or “Us”), with Your money and information. It is important for Us to maintain Your trust. Therefore, We need You to read and agree to the measures that We are applying to maintain Your trust, which We set out in these terms and conditions.
These terms and conditions apply to all users who access and/or use a part or all of the services available in GoPay, an electronic money issued by Us together with its related services, which is provided through Gojek application or any other authorized platform partners through which a part or all of GoPay features can be accessed (“Authorized Platform Partner”), and to each person who files a request or who provide information to Us or to Authorized Platform Partner in relation to any or all GoPay services.
We may reject a transaction performed by You if You violate a part or all of these Terms and Conditions and/or violate the prevailing laws and regulations.
In using GoPay account and/or GoPay services in Gojek application or any Authorized Platform Partner, You will be subject to fees, including without limitation to top-up fees, withdrawal fees, transfer fees and/or transaction fees performed through the Authorized Platform Partner, third party’s channel, as stipulated by Us, the Authorized Platform Partner and/or other relevant third party, or fee for re-activation of GoPay account which was deactivated. The amount of fees charges by GoPay may be different and will be informed to You from time to time.
In addition to the Your responsibilities as set out in other parts of these Terms and Conditions, You are responsible for:
By registering and using GoPay account and GoPay services, You agree to hold harmless Us, Our licensors, Our affiliates and each of our staff, director, commissioner, employee, representative and agent, from and against any and all claims, costs, damages, losses, liabilities and expenses (including advocate’s fees) arising out of or in connection with:
This indemnity provision shall survive the closing of Your GoPay account.
To respond to Your questions and complaints, We will first conduct a verification on Your data. We are entitled to refuse processing your question or complaint, if Your data does not match the data recorded in Our system.
We will check or conduct a verification on Your complaint and provide Our response in accordance with the policy and procedure applicable in Our company after receiving the complete complaint submission from You.
Our services may be interrupted by events or matters beyond Our authority and control (Force Majeure), including without limitation to natural disasters, electricity disruption, telecommunication disruption, government policy and other matters beyond Our authority and control. Therefore, you agree to hold Us harmless from any claim, if We are not able to fulfill Your instruction through GoPay account, whether partially or entirely, due to a Force Majeure.
GoPay, including its name and logo, code, design, technology, business model, is protected by copyright, trademark and other intellectual property rights available under the laws of the Republic of Indonesia. We (and parties receiving licenses from Us, if applicable) own all rights and interests on GoPay, including all intellectual property rights related thereto. These Terms and Conditions do not and in any manner whatsoever shall not be deemed as a grant of any license to You to use Our intellectual property rights as set out above. You shall not (i) copy, modify, adapt, translate, make derivative works from, distribute, give a license, sell, transfer, publicly display, reproduce, transmit, move, broadcast, decompile or disassemble any part of or by other means of exploiting the GoPay system (including the service features therein) licensed to you, except as permitted in these Terms and Conditions, (ii) give a license, sublicense, sell, resell, move, transfer, distribute or commercially exploit or make available to any third party and / or software by means of; (iii) create internet "link" or "frame" or "mirror" any software on other servers or wireless devices or internet-based ones; (iv) reengineering or accessing our software to (a) build competing products or services, (b) build products using ideas, features, functions or similar graphics, or (c) copy ideas, features, functions or graphics, (v) launch automated programs or script, including, but not limited to, web spiders, web crawlers, web robots, web ants, web indexers, bots, viruses or worm, or any program that might make multiple server requests per second, or create heavy loads or hinder the operation and / or performance of the application, (vi) using robot, spider, site search/retrieval application or other manual or automatic device or process to retrieve, index, “data mine”, or in any way reproduce or avoid the navigation structure or presentation of the application or its content; (vii) publish, distribute or reproduce in any way material that is protected by copyright, trademark or other information that We hold without obtaining prior approval from us or the rights owner who licenses his/her rights to Us, (viii) removing any copyright, trademark or other proprietary rights contained in the GoPay system.
Our waiver of or Our delay or failure in filing a claim against any breach of any provision in these Terms and Conditions or in exercising any rights provided under these Terms and Conditions shall not be deemed as a waiver in connection with a substantial breach of any provision of these Terms and Conditions.
These Terms and Conditions are made in English and Indonesian language. In the event of inconsistency between the English language version and the Indonesian language version, the Indonesian language version shall prevail.
You warrant that the use of GoPay account will be used only by You and for Your own interests as the owner of the account in accordance with these Terms and Conditions. You may not assign Your right under these Terms and Conditions without Our prior written consent. If there is any party using Your account and/or if there is any party acting as the beneficial owner of Your account other than Yourself, You are obliged to report it to Us via cs@go-pay.co.id. If there is no report from You regarding another party acting as beneficial owner, you warrant that You are the sole beneficial owner of Your account.
Although Your GoPay balance may be transferred to another party, Your GoPay account cannot be transferred to another party. We may assign Our rights based on these Terms and Conditions to other third parties based on Our full discretion.
If any provision in these Terms and Conditions is declared as illegal, invalid or unenforceable, in part or in its entirety, based on any regulation or legal principle, that provision or a part thereof, to the extent it is illegal, invalid and unenforceable, shall be deemed excluded from these Terms and Conditions but the legality, validity or enforceability of the remaining provisions of these Terms and Conditions shall not be affected.
These Terms and Conditions shall be governed by the laws of the Republic of Indonesia. Any and all disputes arising out of the use of Our services will be subject to the exclusive jurisdiction of the District Court of South Jakarta.
These Terms and Conditions, in partially or in its entirety, including any features or services that are offered in the GoPay account, may be modified, added, or amended from time to time based on Our discretion with or without notice to You. Your continued use of GoPay after the modifications, variations and/or amendments of the Terms and Conditions shall constitute Your agreement and acceptance of the modifications, variations and/or amendments. If You wish to reject the modifications, variations and/or amendments, You need to stop accessing or using GoPay and/or Our services.
Your use of GoPay account and/or GoPay services constitute Your approval to be subjected to (i) these Terms and Conditions; (ii) the general terms and conditions for the use of Gojek application; (iii) the specific terms and conditions that apply for each service feature available in Gojek application; (iv) the privacy policy; and (v) any prevailing laws and regulations.
GOBILLS TERMS OF USE
We thank you for your trust in GoBills Services. Please take Your time to read the whole Terms of Use of GoBills ("GoBills Terms of Use").
This GoBills Terms of Use are an integral part of Gojek Terms of Use If you use GoBills Service on the Gojek App, You will be deemed to have read and agreed to the GoBills Terms of Use. Therefore, if you do not approve any part of the the GoBills Terms of Use, please do not continue using GoBills Service.
Unless specifically defined below and in other parts of this GoBills Terms of Use, the capital letters used in this GoBills Terms of Use must be interpreted in accordance with the terms in the Gojek Terms of Use.
GoBills is a payment channel feature for routine bill, utility fees and/or other specific bills.
BILLERis a third party issuer of invoice against provision of goods and/or services, who cooperate with us either directly or through aggregator or integrator, with regards to invoice payment acceptance through GoBills.
We thank you for Your trust in GoPoints Service in the Gojek App. Please take Your time to read the whole Terms of Use of GoPoints ("GoPoints Terms of Use").
This GoPoints Terms of Use is an integral part of the Gojek Terms of Use. If You use the GoPoints Service on the Gojek App, You will be deemed to have read and agreed to the GoPoints Terms of Use. Therefore, if You do not agree to part or all of the conditions of the GoPoints Terms of Use, please discontinue the use of GoPoints Service.
Unless specifically defined below and in other parts of GoPoints Terms of Use, capital letters used in the GoPoints Terms of Use must be interpreted in accordance with the terms in the Gojek Terms of Use.
GoPoints is one of the services in the Gojek App, which is a form of appreciation given by Us to You for the use of the Gojek App.
Voucher Code is a series of digits of code You receive to redeem Voucher with the Product.
Merchant is the parties that provide Product as registered in the GoPoints Service in the Gojek App.
Point is a form of appreciation that You get through the GoPoints Service.
Product is goods and/or services that will be provided and/or rendered by the Merchant.
Transaction is the activity of purchasing and paying Vouchers for Product conducted by You through the GoPoints Service.
Token is the value You get for every transaction of services in the Gojek App that You make.
Voucher is vouchers available on the GoPoints page that can be redeemed for Product.
You have the right to:
For the purposes of this Article 2 (B), one day is calculated from 00:01 until 24:00 on the same day.
How to Contact Us
You can contact us by e-mail to the following address: customerservice@go-jek.com or by telephone to number (021) 5025-1110. All Your correspondence will be recorded and stored for Our records.
TERMS FOR PROVISION OF LOAN FACILITY
as of 01 September 2019
Please review this Terms for Provision of Loan Facility and Privacy Policy of Findaya (“Terms of Use”) carefully before using the PayLater services by submitting your first Transactions.
1. GENERAL OVERVIEW
1.1. “PayLater” “PayLater” is a feature in the Application which is the provision of information technology-based loan facilities provided by the Lender(s), to You (“Loan Facility”), through Findaya as the P2P Lending Operator.
1.2. The loan funds channeled to You are entirely derived from and owned by the Lender(s) registered in Findaya. Findaya only passes on the loan funds to You. Therefore, the legal relationship arising with regards to the Loan Facility is between You and the Lender(s), and thus all risk associated with the Loan Facility shall be borne by You and the Lender(s).
1.3. The first Transaction that you make using PayLater will be deemed as Your application to obtain the Loan Facility and any Transaction you make using the PayLater (including the first Transaction) will be deemed as a request to disburse the Loan Facility, and if the request is approved based on Findaya’s evaluation, the Transaction Value of such Transaction will be deemed as your loan amount from the Lender(s) (“Loan”)..
1.4. You acknowledge that Findaya (for and on behalf of the Lender(s)) reserves the right to evaluate and determine (approve or reject) the granting of Loan Facility and Loan disbursement for each Transaction conducted by You.
1.5. This Terms of Use will also apply as the loan agreement between You and the Lender(s).
2. PROVISION RELATED TO THE LOAN AGREEMENT
The Provisions stipulated in this Section two (2) shall apply to the Loan Facility, in which Findaya acts for and on behalf of the Lender(s), and You act as the borrower.
2.1. The Main Provision of the Loan
2.1.1. The details of the Loan Facility are as follows (“Loan Details”):
Credit Limit for each Facility Availability Period: in accordance with the Credit Limit given to You as mentioned in the Application
Service Fee for one (1) Facility Availability Period: in accordance with the Service Fee mentioned in the Application
Interest Rate: 0%
Installment Value: Bullet payment; No installment is applicable
Facility Availability Period: One (1) calendar month
Billing Due Date: Last day of each calendar month
Late Payment Penalty: in accordance with the Late Payment Penalty given to You on each Facility Availability Period as informed to You.
Grace Period: based on Findaya’s sole discretion (on behalf of the Lender) as stated in the Application
2.1.2. The Loan Details, as mentioned above, and this Terms of Use, from time to time can be amended by providing prior notification to You by a notification through the Application, Your electronic mail and/or phone number registered in the Application. You are deemed to have agreed to the changes made when You submit Your First Transaction in the relevant Facility Availability Period in which such changes start to be applicable.
2.1.3. The Loan Facility will automatically be renewed for the next one (1) Facility Availability Period and so on unless otherwise terminated by Findaya.
2.2. Fee and Repayment
2.2.1. You will be charged with Service Fee for the Loans received by You in every Facility Availability Period.
2.2.2. The Service Fee imposed in each Facility Availability Period is fixed and is not affected by the Loan amount received by You with subject to Clause 2.2.3 and Clause 2.1.2.
2.2.3. Findaya, in accordance with its own policy, may provide You with more than one Credit Limit option with different Service Fee for each Credit Limit option as mentioned in the Application. If You change Your Credit Limit based on the Credit Limit option that available is in the Application, in accordance with the applicable requirement, You agree to change your Service Fee in accordance with the Service Fee applied to the Credit Limit you choose.
2.2.4. All Loans received by You during a Facility Availability Period and the Service Fee will be billed to You (“Bill”) and shall be paid on the Billing Due Date, irrespective of the date of the Transaction.
2.2.5. You may be may have imposed a Late Payment Penalty if You fail to pay the amount of the Bill that is due. Such Late Payment Penalty will start to be incurred at the end of the Grace Period and will accumulate until the day You pay the full outstanding amount of Your Bill
2.2.6. The Loan Facility disbursement request is an approval from You to repay the Loan only through GoPay unless Findaya provides another repayment method. By giving the Confirmation on the First Transaction, You grant the unconditional and irrevocable standing instruction and power of attorney to Findaya, with the power of substitution for Findaya, to grant the standing instruction and power of attorney to PT Dompet Anak Bangsa (“DAB”), to automatically deduct your GoPay balance as the repayment of your Bill (“GoPay Deduction”) provided that:
a) DAB can start the GoPay Deduction on the Billing Due Date for the maximum amount of Your Bill; and
(b) If on the Billing Due Date, your GoPay balance is insufficient to pay all outstanding amount of Your Bill, the GoPay Deduction can be conducted in the amount of your GoPayBalance and will continue on the next days until all outstanding amounts of Your Bill and the Late Payment Penalty are paid in full.
2.2.7. You may conduct an early repayment prior to the Billing Due Date in accordance with the amount of all Loan that You received and Service Fee incurred in the Facility Availability Period without any additional fee (unless otherwise stipulated by Findaya in the future by providing notification to you).
2.3. Authority
2.3.1. You understand and agree that the Lender(s) has granted the instruction and power of attorney to Findaya to conduct all matters related to the Loan Facility as follows::
(a) Determine and/or perform the Terms of Use and each of its amendment from time to time for and on behalf of the Lender(s) as the loan agreement between the Lender(s) and You;
(b) Evaluates and determine (approve or reject) Your Loan Facility application and Your Loan disbursement request;
(c) Distribute the Loan disbursement to You based on the result of Findaya’s evaluation;
(d) Conduct debt collection over Your Loan repayment obligation including the Loan, Service Fee, and Late Payment Penalty (if any), to appoint and transfer the authority to a third party appointed by Findaya to undertake such collection and perform every right of the Lender(s) based on this Terms of Use; and
(e) Represent and act for and on behalf of the Lender(s) in seeking settlement in the event of dispute over the fulfillment of rights and obligations of the parties, including filing a lawsuit against You as the borrower with regards to the performance of rights or fulfillment of rights and protection of the Lender(s)’s interest.
2.4. Rights and Obligations of The Parties in the Loan Agreement
2.4.1. Rights and Obligations of Lender(s)
Notwithstanding any other rights and obligations stipulated herein, the rights and obligations of Lender(s), which in this case will be performed by Findaya for and on behalf of the Lender, are as follows:
(a) Shall be entitled to receive a full repayment of all Your payment obligations as the borrower that arise from the usage of PayLater services, including but not limited to the repayment of Loan, Service Fee, Late Payment Penalty, and any other fees according to this Terms of Use;
(b) Shall be entitled to conduct the collection of your repayment obligation including to appoint any other third party to do such collection;
(c) Shall be obligated to provide the Loan Facility and disburse the Loan to You in accordance with this Terms of Use; and
(d) Shall be obligated to perform the terms stipulated in this Terms of Use in connection with the Loan Facility.
2.4.2. Your Rights and Obligations
Notwithstanding any other rights and obligations stipulated herein, Your rights and obligations as the borrower are as follows:
(a) Shall be entitled to receive the Loan Facility and Loan disbursement in accordance with the terms herein;
(b) Shall be entitled to conduct early repayment in accordance with the terms herein;
(c) Shall be obligated to repay all of Your payment obligations as the borrower that arise from the usage of PayLater services in full, including but not limited to the Loan amount, Service Fee, Late Payment Penalty (if any) and other fees based on this Terms of Use.
3. PROVISION REGARDING THE USAGE OF PAYLATER SERVICE
3.1 Service Activation
3.1.1. To activate the PayLater service, You have to choose PayLater as the payment method on your Transaction confirmation page in Application and/or activate the PayLater feature on PayLater page in Application. You shall read and agree to the terms and condition of the service (“Confirmation on the First Transaction”).
3.1.2. The Confirmation on First Transaction will be deemed as your application to obtain the Loan Facility in the amount of the determined Credit Limit and also as your request for Loan disbursement in the amount of Transaction Value.
3.1.3. By giving the Confirmation on the First Transaction, you have given your consent to Findaya to obtain and use Your Information in accordance with the Privacy Policy of Findaya.
3.1.4. If necessary, Findaya, from time to time, may ask You to provide or upload additional documents or information including in electronic form, to Findaya.
3.1.5. The approval of Your Loan Facility application and Loan disbursement request will be marked by the first successfully completed payment process of your Transaction.
3.2 Use of Service
3.2.1. The Loan Facility that you obtained can only be disbursed as a Loan by doing a Transaction through the Application.
3.2.2. The confirmation of Transaction order in the Transaction confirmation page by You shall also apply as Loan disbursement request and instruction for Findaya to disburse your Loan in the amount of the Transaction Value to Gojek Party and/or the Product Provider (as relevant) as the payment of the Transaction (if Your disbursement request is approved by Findaya).
3.3 Transaction through the Application
3.3.1. Subject to Clause 1.4 of this Terms of Use, You may conduct a Transaction using PayLater provided that:
(a) You have an active and verified Gojek and GoPay account;
(b) You still have remaining Credit Limit with minimum amount of the Transaction Value;
(c) There is no outstanding amount from the previous Facility Availability Period; and
(d) No occurrence of Event of Default.
3.3.2. You hereby acknowledge and agree that the processing and settlement of your Transaction are also subject to the terms and conditions of the Application and relevant product.
3.3.3. The Loan amount that arises from a Transaction will be the same as the Transaction Value.
3.3.4. You hereby acknowledge and agree that all legal relationship arises with regard to the product from your Transaction is between You and the relevant Product Provider. Therefore, the responsibility over the quality of the product should rest with the relevant Product Provider.
3.3.5. Your successful Transaction, done using PayLater, will deduct your remaining Credit Limit and constitutes a Loan. Any complaint or issue regarding goods and/or services, including any product, that You receive will not cancel the Loan. You may submit your complaint over goods and/or services that You receive to the relevant party.
3.3.6 If, based on the confirmation from Product Provider and Application, we are informed that a Loan exists without successful transaction (“Invalid Loan”) then the following conditions will apply to the Invalid Loan:
a) For the unpaid Invalid Loan, Findaya can reduce Your Bill and refund Your Credit Limit after Findaya receives the refund of disbursed loan from the Product Provider in the maximum amount of Invalid Loan
b) For the paid Invalid Loan, then the Product Provider will refund the Invalid Loan amount to You through Findaya or Application with the method determined by Findaya or together with the Product Provider and Application in accordance with the policy of Findaya and Application.
c) The existence of Invalid Loan will not reduce or cancel other Loan, Service Fee, and Late Fee in a Facility Availability Period unless otherwise decided by Findaya or together with the Lender(s) by providing information to You in accordance with the policy of Findaya and Lender(s)
3.4. Privacy Policy
By agreeing to this Terms of Use, You represent that You have read and agreed to Findaya’s Privacy Policy. Therefore, You shall read the Privacy Policy of Findaya carefully.
3.5. Rights and Obligations of the Parties in the Terms of Use of PayLater Service
3.5.2. Rights and Obligations of Findaya
Notwithstanding any other rights and obligations stipulated herein, the rights and obligations of Findaya as the P2P Lending Operator are as follows:
(a) Shall be entitled to receive and use Your Information that has been submitted to or shared with Findaya; and
(b) Shall be obligated to perform the terms stipulated in this Terms of Use in connection with the provision of Loan Facility.
3.5.3. Your Rights and Obligations
Notwithstanding any other rights and obligations stipulated herein, Your rights and obligations are as follows:
(a) Shall be entitled to receive the Loan Facility and Loan disbursement in accordance with the terms herein;
(b) Shall inform Findaya of any change of Your Information;
(c) Shall not conduct any action that is and/or might cause losses to Findaya and/or Lender(s), including abusive and/or fraudulent behavior or behavior identified by Findaya’s system as a suspicious pattern of financial transactions
(d) Shall comply with all applicable policy of usage and privacy policy of the product and/or services in the Application.
4. OTHER PROVISIONS
4.1. Your Representations and Warranties
You, as long as You use the PayLater services, represent and warrant that:
a. You are an Indonesian citizen and legally subject to the laws of the Republic of Indonesia, an individual legally entitled to enter into a binding agreement under the laws of the Republic of Indonesia, which means that You are at least 21 years old or have been married and not under any guardianship. Otherwise, Findaya, will be entitled by law to cancel Your Loan Facility and conduct any action as stipulated in Clause 4.4.2;
b. All facts, data, information, documents and explanation provided by you to obtain the Loan Facility are true, accurate and complete; and
c. You have read and understand this Terms of Use and this Terms of Use is a legally binding and enforceable obligation to You.
4.2. Your Account Information
4.2.1. Your account, including your Gojek, GoPay and Findaya accounts (“Account”) are within Your responsibility. You undertake not to authorize others to use your identity or Account. You shall not assign or otherwise transfer your Account to any other parties. You must protect the secureness and confidentiality of your Account password and any identification that Findaya and/or Gojek Party provides to You. If there is any illegal and/or unauthorized use of your Account or identity by any third party, in any case, orders generated from such use by third party including any Loan Facility application and Loan disbursement request, will still be deemed as valid orders, unless You have notified us to block the PayLater services for your Account before such instruction is made.
4.2.2. If Your Account or mobile phone is missing, stolen, or hacked, You undertake to immediately inform Findaya in accordance with this Terms of Use.
4.2.3. If You have any question, request, complaint or need to provide any information in relation to PayLater service, You shall send it via an electronic mail to the address stated in the Application.
4.2.4. To respond to Your questions and complaints, Findaya will first verify Your Information. Findaya shall be entitled to refuse to further process your question or complaint if Your information does not match the Information recorded in Findaya’s system.
4.2.5. Findaya will review and verify Your complaint and provide a response in accordance with Findaya’s applicable policy and procedure upon receiving the complete complaint submission from You.
4.3. Taxes and Fees
The Parties agree that any obligation with regard to taxes and/or other levies incurred based on this Terms of Use will be borne by each Party in accordance with the prevailing tax regulation in Indonesia unless otherwise expressly stipulated herein.
4.4. Event of Default
4.4.1. An event of default arises when one or more of the following events occur:
a. You, for whatever reason, fail to perform your repayment obligation and/or breach any other provisions of this Terms of Use;
b. in Findaya’s discretion, there occur events that are and/or might cause losses to Findaya and/or Lender (s), including abusive and/or fraudulent behavior and/or pattern or behavior identified by Findaya’s system as a suspicious pattern of financial transactions;
c. The use of Your Account and/or PayLater service in a way contravening with the terms of use of the Application, other terms and conditions applicable for other features or services provided in the Application, Gojek Party’s privacy policy and/or any prevailing laws and regulation;
d. The representations and/or warranties given by You are untrue or become untrue; and/or
e. You, for whatever reason, fail to perform your repayment obligation and/or breach any terms of use or agreement of other loan provided to You.
(either one or more, “Event of Default”)
4.4.2. For any Event of Default specified above, Findaya shall be entitled to:
(a) stop providing PayLater service and unilaterally terminate this Terms of Use;
(b) declare that a part or all of your outstanding amount is due and shall be payable by You immediately; and/or
(c) conduct any other action in order to obtain the repayment of all Your outstanding payment obligation and defend and enforce Findaya’s and Lender(s)’s rights under this Terms of Use.
4.4.3. If Your PayLater service is terminated and You have strong evidence that there is no occurrence of Event of Default, You may file Your complaint in accordance with this Terms of Use. After verifying Your complaint, Findaya will determine whether to terminate or to continue the service termination.
4.4.4. The Parties hereby agree to waive the applicability of Articles 1266 and 1267 of the Indonesian Civil Code to the extent that such provisions require an Indonesian court’s approval or decision to terminate this Agreement.
4.5. Governing Law and Dispute Settlement
This Terms of Use and its performance are governed and interpreted by the law of the Republic of Indonesia. All disputes arising from the usage of PayLater feature and this Terms of Use subject to the exclusive jurisdiction of South Jakarta District Court.
4.6. Definitions
In this Terms of Use, unless the context otherwise required, these following terms will have the following meaning:
“Application” means the mobile phone application that is provided and/or operated by PT Aplikasi Karya Anak Bangsa and/or its affiliates.
“You” means the user of the Application who uses the PayLater service in accordance with Your Information.
“Findaya” means PT Mapan Global Reksa which, in this Terms of Use, acts in its capacity as i) the P2P Lending Operator ii) or the authorized attorney of the Lender(s) (as relevant).
“Transaction” means each transaction in any form done though the Application which is paid (either in full or partial) using PayLater.
“Transaction Value” means the amount of a successful Transaction paid using PayLater.
“PayLater” has the meaning given to it in Clause 1.1.
“Information” means both current and future data, information, and statement regarding Yourself (including any update and changes of it) which is given to Gojek Party and/or Findaya by You and any information that can be identified and collected through the Application, the use of PayLater, and the use of any service or product provided or facilitated by any Gojek Party.
"Product Provider" means any party who provides goods and/or services which its payment can be processesed through the Application.
“Gojek Party” means PT Aplikasi Karya Anak Bangsa and its affiliates.
“GoPay” means the electronic money services issued and operated by PT Dompet Anak Bangsa.
“The Parties” means the Lender(s) (which in this case all of its rights and obligations are performed by Findaya for and on behalf of the Lender(s)), You, and Findaya in its capacity as the P2P Lending Operator.
"Lender" means party who provides the loan proceeds to You through Findaya as the P2P Lending Operator.
"P2P Lending Operator" means Findaya as the operator of information technology based lending which is registered under Indonesian Financial Services Authority (Otoritas Jasa Keuangan).
“Calendar Day” means the Monday through Sunday, including national holidays and mass leaves.
"Business Day" means a day, other than Saturdays, Sundays and official national holidays, where banks are open to conduct business activities in accordance with the provisions of Bank Indonesia.
4.7. Miscellaneous
4.7.1. Findaya shall be entitled to terminate the service any time if there is a Force Majeure event. Force Majeure shall include but not limited to natural disasters, fires, strikes, demonstration, and request from government authority to terminate the service as well as any other events that are beyond Findaya’s control. For the avoidance of doubt and to the extent it is permissible under the prevailing law, the Force Majeure event shall not waive Your payment obligation based on this Terms of Use.
4.7.2. You shall not transfer, all or part of Your rights and obligations that arises in relation to the Loan and PayLater services based on this Terms of Use to any other party.
4.7.3. Should one or more of the provisions in this Terms of Use become no longer applicable, invalid or unenforceable in any way according to prevailing laws, such event will not affect the validity, applicability and enforceability of other provisions in this Terms of Use.
4.7.4. The Parties hereby represent that no government institution of the Republic of Indonesia, including but not limited to OJK, is responsible for any credit risks and/or failure to pay and all losses in connection with the Loan Facility.
4.7.5. All information stipulated in Findaya’s feature page in the Application, including but not limited to the information on Transaction history, the Loan amount, the Service Fee, Late Payment Penalty, Grace Period and Your profile as borrower or user, shall constitute an integral part to this Terms of Use.
4.7.6. This Terms of Use is prepared and agreed in Indonesian and English versions. In case of any inconsistency between the Indonesian and English version, the Indonesian version shall prevail, and the English version shall be deemed to be automatically amended to conform with and be consistent with the Indonesian version.
The Parties agree that this Terms of Use has been duly executed by way of electronic approval in accordance with Law of the Republic of Indonesia No. 11 of 2008 concerning Electronic Information and Transactions, including its amendments from time to time. If it is further required by law or policy of the relevant authority, the Parties agree to use the required electronic signature method and all costs arising therefrom will be borne by the Lender(s).
GOPULSA TERMS OF USE
as of 01 September 2019
We thank you for your trust in GoPulsa feature services. Please take your time to read the whole Terms of Use of GoPulsa (" GoPulsa Terms of Use").
This GoPulsa Terms of Use is an integral part of Gojek Terms of Use. By using GO-PULSA, you will be deemed to have read and agreed to this GoPulsa Terms of Use. Therefore, if you do not agree to part or all of the conditions of the GoPulsa Terms of Use, please discontinue the use of GoPulsa Service.
Unless specifically defined below and in other parts of the GoPulsa Terms of Use, capital letters used in the GoPulsa Terms of Use must be interpreted in accordance with the terms in the GOJEK Terms of Use.
GoPulsa is a feature channel to purchase electronic phone credit and / or data packages from cellular Telecommunication Operator.
Telecommunication Operatoris any third party provider of retail telecommunication service who work with Us, either directly or through aggregator or integrator, with regards to the payment acceptance through GoPulsa feature.
GOLIFE APP TERMS OF USE
as of 01 September 2019
Welcome to GoLife App!
PLEASE READ THE ENTIRE TERMS OF USE BEFORE ACCESSING OR USING THE GoLife APP
This Terms of Use is an agreement between Users (“You, Youror Yourself”) and PT Aplikasi Karya Anak Bangsa (“We, Us,orOur”), a limited liability company duly established and legally operating under the laws of the Republic of Indonesia and domiciled in DKI Jakarta, Indonesia. This Terms of Use governs Your access and use of the app, website (www.gojek.com, www.go-life.co.id and other websites We manage), content and products provided by Us (hereinafter, collectively referred to as “GoLife App”), as well as order, payment, or use of the service available on GoLife App (“Serviceor Services”).
By agreeing to this Terms of Use, You also agree to additional Terms of Use, including Gojek Terms of Use and Terms of Use of each Service, and changes that are an integral part of this Terms of Use (hereinafter, the Terms of Use, additional terms of Use and its changes are collectively referred to as “Terms of Use”). Notwithstanding the inseparability, the additional Terms of Use supersedes the Terms of Use in case of any discrepancies among them.
The access and use of GoLife App are subject to this Terms of Use.
You have a full discretion either to use the GoLife App or other apps, whether to use Services available on GoLife App, or to stop using the GoLife App.
We only facilitate You finding various Services You need by providing GoLife App. All Services are provided directly by independent third parties who agreed to become Our partners (“Service Provider”).
When ordering a Service, the GoLife App will connect You with the available Service Provider around Your location. Thus, some Services cannot be used if You do not activate the location feature.
Furthermore, if the Service Provider accepts Your order, We will inform Your order status through GoLife App.
You can access and use the GoLife App and the Services if You already have Gojek account (“Account”). As for the terms for signing-up and signing-in the Account shall refer to the terms that are stipulated under Gojek App Terms of Use.
Collection, storing, processing, use and sharing of Your personal information, such as Your name, electronic mail address, and mobile phone number You provided when opening an Account are subject to the Privacy Policy, which is an integral part of this Terms of Use.
We or other parties cooperate with Us may provide Third-Party Content which You may find on the GoLife App. In any event where the Third-Party Content is provided by other parties cooperate with Us (“Third-Party Content Provider”), We are not liable to any part of the Third-Party Content. Your access to or use of the Third-Party Content is Your conformity to the terms and conditions set forth by Us or the Third-Party Content Provider, including Our or Third-Party Content Provider’s Privacy Policy.
Third-Party Contentmeans any information, data, or actual news, made, edited, developed, and/or maintained by the Third-Party Content Provider itself or obtained by the Third-Party Content Provider from other third parties, where the Third-Party Content Provider is responsible to procure any permission necessary to display such Content, including but not limited to texts or writings, images, quotes, photographs, illustrations, animations, videos, voice recordings or music, title, and/or descriptions to be exhibited on the GoLife App, including any link to the such.
We or other parties cooperate with Us may provide offers or promotions (“Offers”) that are exchangeable for goods, Services or other benefits related to the use of GoLife App. In any event where Offers are provided by other parties cooperate with Us (“Offers Providers”), We are not liable to any part of the Offers. Your access to or use of the Offers is Your conformity to the terms and conditions set forth by Us or the Offers Providers, including Our or Offers Provider’s Privacy Policy.
All information, Offers contained in GoLife App are intended solely to provide You the best experience when using GoLife App or Services. You shall not abuse Offers received during the use of GoLife App or Services.
You agree to utilize the Offers in accordance with the terms, conditions, and purpose of the Offers and will not abuse, duplicate, monetize, transfer, use for commercial purposes or take unfair advantage of the Offers in any form of manner whatsoever.
You understand that Offers are not exchangeable for cash, have a limited validity period and are subject to the conditions that apply to each of the Offers.
GoLife App is free to download. However, We may charge fees for using certain features and/or GO-LIFE App in the future.
Services available on the GoLife App are subject to rates that You can find on GoLife App before You order the Service. We may adjust or renew rates from time to time based on certain factors, among other location, time, type of Services and applicable laws. We may also charge fees of a certain amount as a payment to use GoLife App.
You may pay the Services, Third-Party Content or Offers You ordered by cash or electronic payment methods, provided by independent third parties (“Payment Method Provider”), on GoLife App, including electronic money, loan facility, debit or credit card or other payment methods (“Payment Method”) which may vary from time to time based on our sole discretion.
To enable payment by Payment Method, You have to register officially on the Payment Method Provider You choose and use Your personal payment credentials. If You use other party’s registered credentials, You are fully responsible for all licenses required dan all losses or disputes arise between You and that other party, either caused by Your, Our, Service Provider, Third-Party Content Provider, Offers Provider, or Payment Method Provider’s negligence or omission.
We reserve the right to refuse or postpone Your payment request using the Payment Method for certain reasons, including but not limited to any indication or We have sufficient reasons to suspect any fraud, deceit, violation against Terms of Use, violation against applicable laws including related to payment using cards, electronic money, payment transaction processes, anti-money laundering, corruption and terrorism financing, or any unusual or suspicious behaviour, including any obligation You have yet to fulfill to Us.
Further provisions regarding the applicable rates for certain Services, Third-Party Content, Offers and/or Payment Method can be found on the additional Terms of Use of each Service You order and terms and conditions of the Service Provider, Third-Party Content Provider, Offers Provider and/or Payment Method Provider.
We only provide official GoLife App software on official digital markets, such as Google Play Store or Apple App Store, and for use on mobile phones or tablet devices only. Downloading the GoLife App from platforms other than official digital markets and/or to devices other than mobile phones or tablets is a violation of these Terms of Use and of Our intellectual property rights.
GoLife App and Services, including but not limited to names, logos, program codes, designs, trademarks, technologies, databases, business processes and models, are protected by copyright, trademark, patent and other intellectual property rights available under the laws of the Republic of Indonesia which registered either on behalf of Us or Our affiliates. We (and our licensors) have all the rights and interests of the GoLife App and Services, including all intellectual property rights related to all features contained therein and related intellectual property rights.
Subject to this Terms of Use, We grant You a limited, non-exclusive, irrevocable, non-transferable (without the right to sublicense) license to (i) download, access and use the GoLife App, as is, only on the devices in the form of Your personal mobile phone and/or tablet and solely for the purposes of using the Service, and (ii) access or use content, information and related materials available on the GoLife App solely for personal and not for commercial purposes. All rights and privileges that are not expressly granted herein are reserved by Us or Our licensors.
Any duplication, distribution, creation of derivative works, sale or offer to sell, display either in part or in full, and use of the GoLife App and/or Services, either digitally or otherwise or on devices other than mobile phones or tablets, including but not limited to the use of additional applications such as modifiers, emulators, etc., which diverge from this Terms of Use, as well as the intended purposes determined by Us, is a violation of Our intellectual property rights.
You shall not:
You are fully responsible for the decisions that You made to use GoLife App, Services, Third-Party Content, Offers, or Payment Method. You shall treat the Service Provider, Third-Party Content Provider, Offers Provider, and Payment Method Provider respectfully and shall not engage in unauthorized, threatening or harassing behaviors when using Services, Third-Party Content, Offers, or Payment Method.
You are fully responsible for any loss and/or claim arising from the use of the GoLife App, Services, Third-Party Content, Offers, or Payment Method using Your Account, either by You or other parties who use Your account, in a manner that is contrary to this Terms and Use, Privacy Policy, including the terms and conditions and privacy policy set forth by the Service Provider, Third-Party Content Provider, Offers Provider and Payment Method Provider, or applicable laws and regulations, including but not limited to the purposes of anti-money laundering, anti-terrorism financing, criminal activities, fraud in any form (including but not limited to phishing and/or social engineering activities), violations of intellectual property rights, and/or other activities that are harmful to the public and/or any other parties or are considered damaging to Our reputation.
We provide GO-LIFE App as is and We do not represent or warrant that the reliability, timeliness, quality, suitability, availability, accuracy, completeness, or security of the GoLife App will fulfil Your needs and suffice Your expectations, including but not limited to Services, Third-Party Content, Offers and Payment Method which are fully under the Service Provider, Third-Party Content Provider, Offers Provider and Payment Method Provider’s responsibilities. We shall not responsible for any loss or damage caused by any failure or mistake of the Service Provider, Third-Party Content Provider, Offers Provider, or Payment Method Provider, or Your failure or mistake in complying to Our, Service Provider, Third-Party Content Provider, Offers Provider, or Payment Method Provider’s Terms of Use
GoLife App may experience limitations, delays, and other issues contained in the use of internet and electronic communications, including Your, Service Provider, Third-Party Content Provider, Offers Provider or Payment Service Provider’s device is broken, not connected to the internet, out of range, turned off or not functioning. We are not responsible for any delay, failure of delivery, damage, or loss arises from such problems.
We do not have any responsibility to oversee Your access or use of the GoLife App. However, We still supervise to ensure smooth uses of the GoLife App and to ascertain compliances with this Terms of Use, applicable laws and regulations, court orders, and/or administrative institutions or other government bodies requirements.
We do not have any responsibility, including to take further actions or legal actions deemed necessary by You, Service Provider, Third-Party Content Provider, Offers Provider, or Payment Method Provider, for any problem or dispute arises between You and the Service Provider, Third-Party Content Provider, Offers Provider, or Payment Method Provider. We will, however, facilitate any problems or disputes arise between You and the Service Provider, Third-Party Content Provider, Offers Provider, or Payment Method Provider with reasonably necessary actions. When We facilitate a resolution of problems or disputes between You and the Service Provider, Third-Party Content Provider, Offers Provider or Payment Method Provider, We do not act as a mediator and such an action does not cause any further responsibility to Us.
If You experience a system failure, know, or suspect that Your account has been hacked, used, or misused by other parties, or if Your personal mobile phone or tablet is lost, stolen, hacked, or exposed to a virus, immediately report to Us so We may conduct necessary actions promptly to avoid use, misuse, or loss arises or may arise further.
If You experience troubles or problems related to Services, Third-Party Content, Offers, or payment by Payment Method, or Service Provider, Third-Party Content Provider, Offers Provider, or Payment Method Provider’s behaviours, You may submit Your complaint through the feature that We provide, including rating and comment, or by contacting Us.
To submit complaints, questions, objections, etc. (“Report”), You need to provide sufficient information, including but not limited to, facts summary, evidence You may have, order number and personal information, such as electronic mail address and registered mobile number.
In response to the report You submit, We will first verify the information You provide and Your personal information stored in Our system. If necessary, We may ask You directly to provide information needed for verification purposes.
We may refuse to respond to Your Report if the information You provided does not match the personal information stored in Our system or if the Report submitted in relation to, toward, on behalf of or by other party that is different than the Account holder officially registered on our system. We may also stop acting upon Your Report if We, at Our sole discretion, consider that Your Report is not supported by sufficient and clear facts or has been resolved. We may also forward Your Report to the Service Provider, Third-Party Content Provider, Offers Provider, or Payment Method Provider to be resolved directly by You and the Service Provider, Third-Party Content Provider, Offers Provider, or Payment Method Provider.
For a particular Report related to the Service, We may, at Our sole discretion, facilitate a forum between You and the Service Provider for the purpose of reaching an amicable settlement. In this case, if You still deem necessary to take further actions, including any legal action, You may do so on Your sole responsibility.
For a particular Report related to the Payment Method, We may refund You by mechanisms determined by Us or together with the Payment Method Provider, at our sole discretion. We will not refund another party that differs with the registered credentials on Account or Payment Method Provider, including if You use other party’s credentials to pay using the Payment Method.
You may delete the GoLife App from Your mobile phone and/or tablet at any time. We do not have any obligation to You for any matter arises from the time of removal of the GoLife App, temporary suspension and permanent suspension of Your Account. However, You are still responsible for fulfilling Your obligations that have arisen, including but not limited to, any obligations that may arise as a result of disputes, claims, or other existing legal actions, before the date of the removal of the GoLife App, temporary suspension or permanent suspension of Your Account.
Your account may be temporarily suspended or permanently suspended because of, including but not limited to, the following:
If Your Account is suspended and You have a clear evidence that Your account should not be suspended, You may Report the evidence to Us. After further examining Your Report, We will, at Our sole discretion, determine to end or continue suspending Your Account. Suspension will not be continued unreasonably if We decide that any matters that caused the suspension have been resolved.
If We know or have sufficient reasons to suspect that You have committed immoral acts, violations, crimes, or other actions that is in contrary with this Terms of Use and/or applicable law, whether or not referred to in this Terms of Use, then We have the right to and may suspend Your Account, either temporarily or permanently, or stop Your access to GoLife App, including Services, Third-Party Content, Offers, and/or Payment Method contained therein, investigate, claim compensation, report to authorized parties, and/or conduct other actions that We consider necessary, including criminal and civil law proceedings.
We will conduct investigations and/or facilitate the concerned Service Provider in reporting to the authorized party if We receive Reports of any violations You committed against this Terms of Use or violations to the applicable laws and regulations, with respect to:
This provision applies vice-versa when You experience the same violences mentioned above by the Service Provider.
You represent and warrant that You are at least 18 (eighteen) years old or are married and are not under guardianship or custody and that You are legally capable and have the right to bind Yourself to this Terms of Use. If You do not meet those conditions but still access or use the GoLife App, Services, Third-Party Content, Offers, or Payment Method, You represent and warrant that Your act of signing up, accessing, or conducting other activities within the GoLife App have been approved by Your parents, guardians, or custodian. You expressly waive any rights under the applicable laws to cancel or revoke any and all consents You provided according to this Terms of Use when You are deemed legally mature.
You agree to access or use the GoLife App, Services, Third-Party Contents, Offers and Payment Methods solely for the purpose as specified in this Terms of Use and not to abuse or use the GoLife App, Services, Third-Party Contents, Offers, or Payment Methods for fraudulent purposes, causing inconvenience to others, requesting fake orders, or other actions that may or may be deemed to cause losses in any form toward other people.
You understand and agree that all risks arising from the use of the GoLife App, Services, Third-Party Contents, Offers and Payment Methods are entirely Your responsibility and You hereby agree to release Us from any claims regarding damages, interferences, or other forms of system disruptions caused by unauthorized access by other parties.
You expressly release Us, including but not limited to Our officials, directors, commissioners, employees, and agents, from any and all obligations, consequences, material or immaterial losses, claims, fees (including advocate fees), or legal responsibilities that arise or may arise due to Your violation of this Terms of Use or in connection with the Service Provider’s, Third-Party Content Provider’s, Offers Provider’s or Payment Method Provider’s behaviors.
Excluded from the foregoing, if there is a direct loss due to Our violation of this Terms of Use, then You agree and expressly limit the amount of Your claim as to the total amount actually incurred or paid in connection to the event.
YOU ACKNOWLEDGE THAT WE ARE A TECHNOLOGY COMPANY, NOT A COMPANY ENGAGE IN HEALTH, CLEANING, BEAUTY, MAINTENANCE AND/OR OTHER DAILY NEEDS SERVICES AND WE HEREBY REPRESENT THAT WE DO NOT PROVIDE SUCH SERVICES. ALL SERVICES IN HEALTH, CLEANING, BEAUTY, MAINTENANCE, AND/OR OTHER DAILY NEEDS ARE PROVIDED BY INDEPENDENT THIRD PARTIES THAT ARE NOT EMPLOYED BY US.
BY CONTINUING ACCESS OR USE TO THE GOLIFE APP AND/OR SERVICES, YOU HEREBY AGREE TO SUBJECT TO AND COMPLY WITH ALL OF THIS TERMS OF USE, INCLUDING ALL OF ITS AMENDEMENTS AND TERMS OF USE OF EACH SERVICE PROVIDERS OR PAYMENT METHOD PROVIDER. IMMEDIATELY STOP TO ACCESS OR USE THE GOLIFE APP AND/OR SERVICES IF YOU DO NOT AGREE TO ANY PART OF THIS TERMS OF USE.
GoLife App may be interrupted by events outside of Our authority or control (“Force Majeure”), including but not limited to natural disasters, electricity disruptions, telecommunications failures, government policies, and other events. You hereby agree to release Us from any demands and responsibilities, if We are not able to facilitate Service, including to fulfill instructions You requested through the GoLife App, either in part or in whole, due to a Force Majeure.
You fully understand and agree that this Terms of Use constitutes an electronic agreement and Your action of pressing the ‘register’ button when signing-up an Account or the ‘log in’ button when logging-in to Your Account is Your active consent to enter into an agreement with Us that this Terms of Use and Privacy Policy are legally valid and binding and shall continue so long as You use the GoLife App or Services.
You shall not sue nor object the validity of this Terms of Use or the Privacy Policy which are made in the electronic form.
You shall not transfer Your rights based on this Terms of Use without Our prior written consent. However, We may transfer Our rights based on this Terms of Use to any party at any time without prior approval from or advance notice to You.
If you do not comply with or violate the provisions of this Terms of Use, and We do not take direct action, it does not mean that We waive Our rights to take necessary actions in the future.
This Terms of Use survives upon the temporary suspension, permanent suspension, deletion of GoLife App or expiration of this agreement between You and Us.
Unenforceability of any of the conditions herein will not affect the enforceability of other provisions.
We create this Terms of Use in Bahasa and English. Any discrepancies will be interpreted according to Bahasa.
This Terms of Use is governed by the laws of the Republic of Indonesia. Any and all disputes arising from the use of the GoLife App or Services are subject to the exclusive jurisdiction of the South Jakarta District Court.
Contact Us
You may contact Us by electronic mail to csgo-life@go-jek.com or by phone at +6221 5025 - 2220. All correspondence will be noted, recorded and stored for Our records.
GOMASSAGE TERMS OF USE
as of 01 September 2019
We thank you for Your trust in GoMassage Services (or “GoMassage”) on GoLife App. Please take Your time to read the whole terms of use of GoMassage ("GoMassage Terms of Use"). This GoMassage Terms of Use is an integral part of the GoLife Terms of Use.
If You use GoMassage Services on the GoLife App, You will be deemed to have read and agreed the GoMassage Terms of Use. Therefore, if You do not agree to any part or all the conditions of this GoMassage Terms of Use, please discontinue the use of GoMassage Services.
Unless specifically defined below and in other parts of this GoMassage Terms of Use, capital letters used in this GoMassage Terms of Use must be interpreted in accordance with the terms used in the GoLife Terms of Use.
GOMASSAGEis a service available on the GoLife App that connects You with Service Providers in providing body relaxation treatment and massage services.
Service Provider(s) is any independent third party (both individual and/or business entity) which in this case agrees to be Our service provider through partnership scheme or other schemes to provide body relaxation treatment and massage services directly to You.
If, based on the result of investigation to Your report, and subject to the provisions of point 4.4 above, it is clearly proven that You have experienced direct losses caused solely by the fault of the Service Providers, then We will, with Our best efforts, help bring You together with the relevant Service Providers in seeking solutions for the problem. We do not have any liability for any problems or disputes that arise between You and the Service Providers, including taking legal action deemed necessary by You and/or the Service Providers.
Without prejudice to the provisions as stipulated above, at Our sole discretion, We are cooperating with the third party insurance provider to provide insurance coverage to all users who have experienced direct losses caused by the use of GoMassage Services. For more information on the insurance provided by the third-party insurance provider, You can access it here.
If there are any problems or complaints regarding the quality of the services, difference amount of GoMassage Services fees, and any actions of the Service Providers (including violations committed by the Service Providers as referred to in Clause 5 above) and/or other issues arising in connection with the use of GoMassage Services, then You can contact Us to GoLife Call Center at 021-5025 2220 or by e-mail to csgo-life@go-jek.com. All Your correspondence will be recorded and stored for Our records.
GOCLEAN TERMS OF USE
as of 01 September 2019
We thank you for Your trust in GoClean Services (or “GoClean”) on GoLife App. Please take Your time to read the whole terms of use of GoClean ("GoClean Terms of Use"). This GoClean Terms of Use is an integral part of the GoLife Terms of Use.
If You use GoClean Services on the GoLife App, You will be deemed to have read and agreed the GoClean Terms of Use. Therefore, if You do not agree to any part or all the conditions of this GoClean Terms of Use, please discontinue the use of GoClean Services.
Unless specifically defined below and in other parts of this GoClean Terms of Use, capital letters used in this GoClean Terms of Use must be interpreted in accordance with the terms used in the GoLife Terms of Use.
GoClean is a service available on the GoLife App, that connects You with Service Providers in providing cleaning services for Your residences.
Service Provider(s) is any independent third party (both individual and/or business entity) which in this case agrees to be Our service provider through partnership scheme or other schemes to provide cleaning services for residences directly to You.
If, based on the result of investigation to Your report, and subject to the provisions of Clause 4(d) above, it is clearly proven that You have experienced direct losses caused solely by the fault of the Service Providers, then We will, with Our best efforts, help bring You together with the relevant Service Providers in seeking solutions for the problem. We do not have any liability for any problems or disputes that arise between You and the Service Providers, including taking legal action deemed necessary by You and/or the Service Providers.
Without prejudice to the provisions as stipulated above, at Our sole discretion, We are cooperating with the third party insurance provider to provide insurance coverage to all users who have experienced direct losses caused by the use of GoClean Services. For more information on the insurance provided by the third-party insurance provider, You can access it here.
If there are any problems or complaints regarding the quality of the services, difference amount of GoClean Services fees, and any actions of the Service Providers (including violations committed by the Service Providers as referred to in Clause 5 above) and/or other issues arising in connection with the use of GoClean Services, then You can contact Us to GoLife Call Center at 021-5025 2220 or by e-mail to csgo-life@go-jek.com. All Your correspondence will be recorded and stored for Our records.
GOAUTO TERMS OF USE
as of 01 September 2019
We thank you for Your trust in GoAuto Services (or “ GoAuto”) on GoLife App. Please take Your time to read the whole terms of use of GoAuto ("GoAuto Terms of Use"). This GoAuto Terms of Use is an integral part of the GoLife GoLife Terms of Use.
If You use GoAuto Services on the GoLife App, You will be deemed to have read and agreed the GoAuto Terms of Use. Therefore, if You do not agree to any part or all the conditions of this GoAuto Terms of Use, please discontinue the use of GoAuto Services.
Unless specifically defined below and in other parts of this GoAuto Terms of Use, capital letters used in this GoAuto Terms of Use must be interpreted in accordance with the terms used in the GoLife Terms of Use.
GoAuto is a service available on the GoLife App, that connects You with Service Providers in providing maintenance and repair services of Your personal vehicles.
Service Provider(s) is any independent third party (both individual and/or business entity) which in this case agrees to be Our service provider through partnership scheme or other schemes to provide vehicle maintenance and/or repair services directly to You.
If, based on the result of investigation to Your report, and subject to the provisions of Clause 4(d) above, it is clearly proven that You have experienced direct losses caused solely by the fault of the Service Providers, then We will, with Our best efforts, help bring You together with the relevant Service Providers in seeking solutions for the problem. We do not have any liability for any problems or disputes that arise between You and the Service Providers, including taking legal action deemed necessary by You and/or the Service Providers.
Without prejudice to the provisions as stipulated above, at Our sole discretion, We are cooperating with the third party insurance provider to provide insurance coverage to all users who have experienced direct losses caused by the use of GoAuto Services. For more information on the insurance provided by the third-party insurance provider, You can access here.
If there are any problems or complaints regarding the quality of the services, difference amount of GoAuto Services fees, and any actions of the Service Providers (including violations committed by the Service Providers as referred to in Clause 5 above) and/or other issues arising in connection with the use of GoAuto Services, then You can contact Us to GoLife Call Center at 021-5025 2220 or by e-mail to csgolife@gojek.com. All Your correspondence will be recorded and stored for Our records.
GOGLAM TERMS OF USE
as of 01 September 2019
We thank you for Your trust in GoGlam Services (or “GoGlam”) on GoLife App. Please take Your time to read the whole terms of use of GoGlam ("GoGlam Terms of Use"). This GoGlam Terms of Use is an integral part of the GoLife Terms of Use.
If You use GoGlam Services on the GoLife App, You will be deemed to have read and agreed on the GoGlam Terms of Use. Therefore, if You do not agree to any part or all the conditions of this GoGlam Terms of Use, please discontinue the use of GoGlam Services.
Unless specifically defined below and in other parts of this GoGlam Terms of Use, capital letters used in this GoGlam Terms of Use must be interpreted in accordance with the terms used in the GoLife Terms of Use.
GoGlam is a service available on the GoLife App, that connects You with Service Providers in providing beauty treatment services.
Service Provider(s) is any independent third party (both individual and/or business entity) which in this case agrees to be Our service provider through partnership scheme or other schemes to provide beauty treatment services directly to You.
If, based on the result of investigation to Your report, and subject to the provisions of Clause 4(d) above, it is clearly proven that You have experienced direct losses caused solely by the fault of the Service Providers, then We will, with Our best efforts, help bring You together with the relevant Service Providers in seeking solutions for the problem. We do not have any liability for any problems or disputes that arise between You and the Service Providers, including taking legal action deemed necessary by You and/or the Service Providers.
Without prejudice to the provisions as stipulated above, at Our sole discretion, We are cooperating with the third party insurance provider to provide insurance coverage to all users who have experienced direct losses caused by the use of GoGlam Services. For more information on the insurance provided by the third-party insurance provider, You can access it here.
If there are any problems or complaints regarding the quality of the services, difference amount of GoGlam Services fees, and any actions of the Service Providers (including violations committed by the Service Providers as referred to in Clause 5 above) and/or other issues arising in connection with the use of GoGlam Services, then You can contact Us to GoLife Call Center at 021-5025 2220 or by e-mail to csgo-life@go-jek.com. All Your correspondence will be recorded and stored for Our records.
GOFIX TERMS OF USE
as of 01 September 2019
We thank you for Your trust in GoFix Services (or “GoFix”) on GoLife App. Please take Your time to read the whole terms of use of GoFix ("GoFix Terms of Use"). This GoFix Terms of Use is an integral part of the GoLife Terms of Use.
If You use GoFix Services on the GoLife App, You will be deemed to have read and agreed the GoFix Terms of Use. Therefore, if You do not agree to any part or all the conditions of this GoFix Terms of Use, please discontinue the use of GoFix Services.
Unless specifically defined below and in other parts of this GoFix Terms of Use, capital letters used in this GoFix Terms of Use must be interpreted in accordance with the terms used in the GoLife Terms of Use.
GoFix is a service available on the GoLife App, that connects You with Service Providers in providing maintenance and repair services of household appliances.
Service Provider(s) is any independent third party (both individual and/or business entity) which in this case agrees to be Our service provider through partnership scheme or other schemes to provide maintenance and repair services of household appliances directly to You.
Repairing Object(s) includes household appliances (including electronic appliances as well) and/or a certain part of Your residence, as available and can be selected through GoFix Services on the GoLife App, to be checked (maintained) and repaired by the Service Providers.
If, based on the result of investigation to Your report, and subject to the provisions of Clause 4(d) above, it is clearly proven that You have experienced direct losses caused solely by the fault of the Service Providers, then We will, with Our best efforts, help bring You together with the relevant Service Providers in seeking solutions for the problem. We do not have any liability for any problems or disputes that arise between You and the Service Providers, including taking legal action deemed necessary by You and/or the Service Providers.
Without prejudice to the provisions as stipulated above, at Our sole discretion, We are cooperating with the third party insurance provider to provide insurance coverage to all users who have experienced direct losses caused by the use of GoFix Services. For more information on the insurance provided by the third-party insurance provider, You can access it here.
If there are any problems or complaints regarding the quality of the services, difference amount of GoFix Services fees, and any actions of the Service Providers (including violations committed by the Service Providers as referred to in Clause 5 above) and/or other issues arising in connection with the use of GoFix Services, then You can contact Us to GoLife Call Center at 021-5025 2220 or by e-mail to csgo-life@go-jek.com. All Your correspondence will be recorded and stored for Our records.
GOLAUNDRY TERMS OF USE
as of 01 September 2019
We thank you for Your trust in GoLaundry Services (or “GoLaundry”) on GoLife App. Please take Your time to read the whole terms of use of GO-GLAM ("GoLaundry Terms of Use"). This GoLaundry Terms of Use is an integral part of the GoLife Terms of Use.
If You use GoLaundry Services on the GoLife App, You will be deemed to have read and agreed the GoLaundry Terms of Use. Therefore, if You do not agree to any part or all the conditions of this GoLaundry Terms of Use, please discontinue the use of GoLaundry Services.
Unless specifically defined below and in other parts of this GoLaundry Terms of Use, capital letters used in this GoLaundry Terms of Use must be interpreted in accordance with the terms used in the GoLife Terms of Use.
GoLaundry is a service available on the GoLife App, that connects You with the Service Providers for the carrying out of laundry services;
Service Provider(s) is any independent third party (both individual and/or business entity) which agrees to be Our service provider through partnership scheme or other schemes, which in this case consists of Launderette and Runner;
Launderette(s)is any independent third party (both individual and/or business entity) who cooperates with Us through partnership scheme or other schemes to provide laundry services directly to you; and
Runner(s) is any individual who partners with Us, who is responsible for taking Your dirty laundry to be cleaned by the Laundrette and delivering the cleaned laundry back to You.
If, based on the result of investigation to Your report, and subject to the provisions of Clause 4(d) above, it is clearly proven that You have experienced direct losses caused solely by the fault of the Service Providers, then We will, with Our best efforts, help bring You together with the relevant Service Provider in seeking solutions for the problem. We do not have any liability for any problems or disputes that arise between You and the Service Providers, including taking legal action deemed necessary by You and/or Service Providers.
Without prejudice to the provisions as stipulated above, at Our sole discretion, We are cooperating with the third party insurance provider to provide insurance coverage to all users who have experienced direct losses caused by the use of GoLaundry Services. For more information on the insurance provided by the third party insurance provider, You can access it here.
If there are any problems or complaints regarding the quality of the services, difference amount of services fees, and quality of the Service Providers (including violations committed by the Service Providers as referred to in Clause 5 above) and/or other issues arising in connection with the use of GoLaundry Services, then You can contact Us to GoLife Call Center at 021-5025 2220 or by e-mail to csgo-life@go-jek.com. All Your correspondence will be recorded and stored for Our records.
GOPERTAMINA TERMS OF USE
as of 01 September 2019
We thank you for Your trust in GoPertamina Services (or “GoPertamina”) on GoLife App. Please take Your time to read the whole terms of use of GoPertamina ("GoPertamina Terms of Use"). This GoPertamina Terms of Use is an integral part of the GoLife Terms of Use.
If You use GoPertamina Services on the GoLife App, You will be deemed to have read and agreed the GoPertamina Terms of Use. Therefore, if You do not agree to any part or all the conditions of this GoPertamina Terms of Use, please discontinue the use of GoPertamina Services.
Unless specifically defined below and in other parts of this GoPertamina Terms of Use, capital letters used in this GoPertamina Terms of Use must be interpreted in accordance with the terms used in the GoLife Terms of Use.
GOPERTAMINA is a service available on the GoLife App that connects You with PT PERTAMINA (PERSERO) to purchase Fuel Products;
Runner(s) is an individual who works for a legal entity as appointed by and cooperate with PT PERTAMINA (PERSERO), to carry out delivery and/or refueling of Fuel Products, as ordered through GoPertamina;
Fuel Product(s)is oil-based fuel product available on GoPertamina, which in this case is fully owned, produced and developed from time to time by PT PERTAMINA (PERSERO);
PT PERTAMINA (PERSERO) is Our partner who sells, delivers and refuels the Fuel Products to You through GoPertamina.
If, based on the result of investigation to Your report, and subject to the provisions of Clause 4(d) above, it is clearly proven that You have experienced direct losses caused solely by the fault of the Service Providers, then We will, with Our best efforts, help bring You together with the relevant Service Providers in seeking solutions for the problem. We do not have any liability for any problems or disputes that arise between You and the Service Providers, including taking legal action deemed necessary by You and/or the Service Providers.
Without prejudice to the provisions as stipulated above, at Our sole discretion, We are cooperating with the third party insurance provider to provide insurance coverage to all users who have experienced direct losses caused by the use of GoPertamina Services. For more information on the insurance provided by the third-party insurance provider, You can access it here.
If there are any problems or complaints regarding the quality of the Fuel Products, the quality of delivery and refueling the Fuel Products, any differences in the amount of the price of the Fuel Products and delivery, and / or other issues arising in connection with the use of GoPertamina Services, then You can contact Us to GoLife Call Center at 021-5025 2220 or by e-mail to csgo-life@go-jek.com. All Your correspondence will be recorded and stored for Our records.
GODAILY TERMS OF USE
as of 01 September 2019
We thank you for Your trust in GoDaily Services (or “GoDaily”) on GoLife App. Please take Your time to read the whole terms of use of GoDaily ("GoDaily Terms of Use"). This GoDaily Terms of Use is an integral part of the GoLife Terms of Use.
If You use GoDaily Services on the GoLife App, You will be deemed to have read and agreed the GO- DAILY Terms of Use. Therefore, if You do not agree to any part or all the conditions of this GoDaily Terms of Use, please discontinue the use of GoDaily Services.
Unless specifically defined below and in other parts of this GoDaily Terms of Use, capital letters used in this GoDaily Terms of Use must be interpreted in accordance with the terms used in the GoLife Terms of Use.
GoDaily is a service available on the GoLife App that connects you with Runners and/or Merchants in order to purchase goods for daily household needs.
Service Provider(s)is any independent third party (both individual and/or business entity) which agrees to be Our service provider through partnership scheme or other schemes which in this case consists of Merchant and Runner.
Merchant is a place of business that provides services for the sale of goods for daily household needs that can be in the form of stalls, shops, minimarts, supermarkets, hypermarkets or other retailers.
Runner is an individual who partners with Us to buy goods that You order, through GoDaily on the GoLife App,from Merchant’s location and deliver it to Your location.
If, based on the result of investigation to Your report, and subject to the provisions of Clause 4(e) above, it is clearly proven that You have experienced direct losses caused solely by the fault of the Service Providers, then We will, with Our best efforts, help bring You together with the relevant Service Providers in seeking solutions for the problem. We do not have any liability for any problems or disputes that arise between You and the Service Providers, including taking legal action deemed necessary by You and/or the Service Providers.
Without prejudice to the provisions as stipulated above, at Our sole discretion, We are cooperating with the third party insurance provider to provide insurance coverage to all users who have experienced direct losses caused by the use of GoDaily Services. For more information on the insurance provided by the third-party insurance provider, You can access it here.
If there are any problems or complaints regarding the quality of the services, differences in the price of the GoDaily Services, quality of the Service Providers and/or other issues arising in connection with the use of GoDaily Services, then You can contact Us to GoLife Call Center at 021-5025 2220 or by e-mail to csgo-life@go-jek.com. All Your correspondence will be recorded and stored for Our records.
GOTIX TERMS OF USE
as of 01 September 2019
Hello, welcome to www.go-tix.id website managed and owned by PT Global Loket Sejahtera ("Site"). PT Global Loket Sejahtera is a limited liability company engaged in technology, namely providing software in the form of a platform that allows users to order tickets for various of entertainment activities under the GoTix trademark (hereinafter referred to as "GoTix"). Every individual or entity that visits, uses, accesses, utilizes and/or creates an account on our Site (hereinafter referred to as "User") hereby agrees that the User has understood, read, accepted and agreed to the terms of use of GoTix Sites and services, as will be described below (hereinafter referred to as "Terms of Use").
PLEASE CHECK THE TERMS OF USE AND GoTix PRIVACY POLICY CAREFULLY BEFORE USING GoTix SITES AND SERVICES. BY REGISTERING, MAKING ACCOUNTS, USING AND/OR USING OUR WEBSITES OR SERVICES, THE USER HAS UNDERSTANDED AND AGREE TO BE SUBJECT AND BIND TO ALL THESE TERMS AND CONDITIONS AND TERMS OF GoTix PRIVACY POLICY. THE USER BY THIS DECLARES AS WELL AS GUARANTEE TO THAT USERS ARE RIGHTFUL REPRESENTATIVE AND RESPONSIBLE TO ENTER INTO THIS AGREEMENT.
Unless the context specifies otherwise, the following expression will have the following meanings in these Terms of Use:
We do not provide statements, guarantees or guarantees for the reliability, timeliness, quality, suitability, availability, accuracy or completeness of services, our Site and/or our Platform, including but not limited to Services obtained or originating from the Operator and/or our partners through the use of the Platform. We do not represent or warrant that :
By using our services and/or our Site, you agree that you will defend, provide compensation and release us, our licensors, affiliates and each of our officers, directors, commissioners, employees, lawyers and agents from and to each and all claims, costs, damages, losses, liabilities and costs (including attorneys' fees and fees) arising from or in connection with: (a) the use of services on our Site and / or Platform by you, your relationship with Buyers, third party providers, partners, advertisers and or sponsors, or (b) violations of or not being complied with in one of the Terms of Use or the applicable provisions, whether stated here or not or (c) your violations of the rights of third parties, including third-party partners and our Partners, or (d) use or misuse of our Platform services. The obligation to defend and compensate this will remain valid even if the Terms of Use and use of the Site by you and the Event have expired.
SYARAT DAN KETENTUAN GOFOOD (GOBIZ)
Syarat dan Ketentuan GoFood (GoBiz) ini mengatur hubungan antara anda (“Merchant”) dengan PT Aplikasi Karya Anak Bangsa (“AKAB”), dengan ketentuan-ketentuan sebagaimana tertera di bawah ini yang dituangkan dalam bentuk Kontrak Elektronik.
BAHWA:
Sehubungan dengan hal tersebut di atas, maka Para Pihak setuju atas syarat dan ketentuan sebagaimana tercantum di bawah ini:
Kecuali secara tegas ditentukan lain dalam Syarat dan Ketentuan, istilah-istilah yang digunakan memiliki arti sebagai berikut:
Masing-masing Pihak menyatakan dan menjamin hal-hal sebagai berikut:
