In order to provide the best service to our customers, we have educated our drivers about the policies and procedures that are applied in Gojek Indonesia including how to properly interact with customers. We are really sorry you have to experience unpleasant journey with our driver ... Read more

We know sometimes it’s confusing to see your order status in GoSend Same Day Delivery service when using it. So, let’s see the meaning for each status below! If you order GoSend Same Day Delivery through your Gojek app: <img src="https://gojek.nanorep.co/storage/nr1/kb/366701F5/3673BE1D/780F9E2D/10/eng_1.jpg" style="width: 300px; height: 49px;"> <span ... Read more

Instant Delivery: Ambon, Bali (including Gianyar and Tabanan), Balikpapan, Banda Aceh, Bandung, Banjarmasin, Banyuwangi, Batam, Belitung, Berau, Bitung, Bojonegoro, Bukittinggi, Cilacap, Cirebon, Garut, Gorontalo, Gresik, Jabodetabek, Jambi, Jayapura, Jember, Jombang, Karawang, Kebumen, Kediri, Kendari, Kisaran, Kudus, Lampung, Madiun, Madura, Magelang, Makassar, Malang, Manado, Mataram, Medan, Merauke, ... Read more

We always strive to give the best service to our customers. Therefore, we aspire to improve our services by educating our drivers regularly to obey the service policies and procedures. However please keep in mind to prevent any damages when you use GoSend to ship your ... Read more

We always strive to provide the best experience for all you in terms of safety and protection when using GoSend services. Gojek in collaboration with Pasarpolis provide insurance for every item when using GoSend. You can choose the type of insurance to be used according to ... Read more

Currently, Gojek has two delivery services, Same Day Delivery and Instant Delivery that you can choose as your shipping metodes on several e-commerce sites and Gojek app (for JADETABEK & Bandung areas). Check on the table below to see the differences between these shipping metodes: <figure><img src="https://lelogama.go-jek.com/cms_editor/2019/10/24/english_APP.PNG" data-image="4962"></figure> Read more

GoSend

Q: Driver has completed my order status without delivering it

We are really sorry to hear what happened. If the driver didn’t deliver your food or goods but completed the order, you can do the following things first if you order GoFood, GoShop, GoSend, or GoMart services: <ul><li>Check your chat history with the driver (can be seen up to 24 hours ... Read more

Q: How to redeem promo code

If you have a voucher code to redeem, you can exchange it by following these steps: <ul><li>Click ‘Got a promo code? Enter here’ menu in ‘Promo’ page or</li></ul> <img src="https://go-f-one-id-production.s3.ap-southeast-1.amazonaws.com/public/72af8ea0-f922-4cd3-8451-f728cf3bf949promo%20page%20menu.jpg" style="height: auto;width: 350px"> <ul><li>Go to 'My profile’ page then click ‘Enter promo code’</li></ul> <img src="https://go-f-one-id-production.s3.ap-southeast-1.amazonaws.com/public/efd6f179-4abe-4e27-ac95-bca5c324b35dkode%20eng.png" style="height: auto;width: ... Read more

Q: E-commerce package has not been received

If you order GoSend through e-commerce, make sure you have checked the order status first. <ul><li>If the number you use in e-commerce is the same as the number on your Gojek account, you can track the order status or driver position from Inbox on the Chat feature in the ... Read more

Q: GoSend Intercity Insurance

We always strive to provide the best experience for you in terms of safety and protection when using GoSend Intercity service with Paxel. Gojek in collaboration with Paxel provides insurance for every item shipped. You can choose the type of insurance to be used according to ... Read more

Q: GoSend Intercity package status

In the Intercity Delivery service you can see the status of shipping package with the following details: <ul><li>When you are booking for intercity and facing this screen we will find you courier and courier will be assigned 30 minutes before pick up time start or ... Read more

Q: How to order GoSend Intercity

Good news! Now you can send packages across the city with GoSend. GoSend cooperates with Paxel in providing special service for shipping goods across the city. Below are the steps of using GoSend Intercity: <ul><li>Choose GoSend on your Gojek app homepage. Or, ... Read more

Q: Chat to driver after the order completed

Now you can chat with your driver after the order is completed*. So, if there’s something wrong with your order such as the items you received is not complete or if the driver has completed the order but your item isn’t delivered yet, or even if you left your belongings ... Read more

Q: I forgot to pay my order to the driver

Always check your payment method after making an order. If you forgot to pay your order to the driver because you use cash/combination payment, you can report it to us via the Help page (on My Profile menu) in Gojek app by clicking the Contact Us* button below this article and we will ... Read more

Q: I paid twice for the same order

If you’ve already paid twice for the same order, please report it to us via Gojek Help page (on My Profile menu) by clicking Contact Us* below the article and we’ll be glad to help you. *Contact Us button only accessible when you open this ... Read more