We know sometimes it’s confusing to see your order status in GoSend Same Day Delivery service when using it. So, let’s see the meaning for each status below! If you order GoSend Same Day Delivery through your Gojek app: <img src="https://gojek.nanorep.co/storage/nr1/kb/366701F5/3673BE1D/780F9E2D/10/eng_1.jpg" style="width: 300px; height: 49px;"> Your ... Read more

We always strive to provide the best experience for all you in terms of safety and protection when using GoSend services. Gojek in collaboration with Pasarpolis provide insurance for every item when using GoSend. You can choose the type of insurance to be used according to ... Read more

In order to provide the best service to our customers, we have educated our drivers about the policies and procedures that are applied in Gojek Indonesia including how to properly interact with customers. You can give the driver rating after your trip. If you forgot to ... Read more

We always strive to give the best service to our customers. Therefore, we aspire to improve our services by educating our drivers regularly to obey the service policies and procedures. However please keep in mind to prevent any damages when you use GoSend to ship your ... Read more

Currently, Gojek has two delivery services, Same Day Delivery and Instant Delivery that you can choose as your shipping metodes on several e-commerce sites and Gojek app (for JADETABEK & Bandung areas). Check on the table below to see the differences between these shipping metodes: <figure><img src="https://lelogama.go-jek.com/cms_editor/2019/10/24/english_APP.PNG" data-image="4962"></figure> Read more

Currently, GoSend service is available in: <ol> <li>Jabodetabek</li> <li>Bandung</li> <li>Bali (Including Gianyar with Tabanan)</li> <li>Surabaya</li> <li>Makassar</li> <li>Palembang</li> <li>Medan</li> <li>Balikpapan</li> <li>Yogyakarta</li> <li>Semarang (Including Ungaran and Salatiga)</li> <li>Manado</li> <li>Solo</li> <li>Samarinda</li> <li>Malang</li> <li>Batam</li> <li>Sukabumi</li> <li>Pekanbaru</li> <li>Banjarmasin</li> <li>Mataram</li> <li>Jambi</li> <li>Sidoarjo</li> <li>Gresik</li> <li>Magelang</li> <li>Lampung</li> <li>Pontianak</li> <li>Padang</li> <li>Serang</li> <li>Cirebon</li> <li>Pematangsiantar</li> <li>Tasikmalaya</li> <li>Purwokerto</li> <li>Madiun</li> <li>Kediri</li> <li>Tegal</li> <li>Karawang</li> ... Read more

GoSend

Q: Type of Delivery Service

Currently, Gojek has 2 (two) delivery services, Same Day Delivery and Instant Delivery that you can choose as your shipping metodes on several e-commerce sites. You can see on the table below to see the differences between these shipping metodes: <figure><img src="https://lelogama.go-jek.com/cms_editor/2019/12/12/FAQ_GoSend_Instant_VS_Sameday_English.png" data-image="5554"></figure> The following certain areas are: <img ... Read more

Q: I didn’t receive my package

If you haven’t received your package, here are some things you can do: <ul><li>Check of the destination address is complete and correct</li><li>Check the driver’s location through the application</li><li>Contact the driver to make sure your order has arrived to the destination</li><li>For ... Read more

Q: I want to send a package

Use GoSend to deliver packages or documents within your area. You can search or pin point any locations for pick up as long as it is within 100 km radius from your current location or other location if you want to pick up the package from another place. In ... Read more

Q: How do I get fare estimate for my delivery?

Want to check the estimated price of sending goods using GoSend? Here's how to see estimated cost rates in Gojek services: <ol> <li>Select GoSend service on Gojek application home page<figure><img src="https://lelogama.go-jek.com/cms_editor/2019/12/05/GoSend_1_eng.png" style="width: 170px; height: 273px;"></figure></li><li>After inside GoSend page, select the destination, shipping details, and what kind of service you want ... Read more

Q: What is GoSend E-commerce?

GoSend E-commerce is a premium instant delivery service from GoSend that you can use after purchasing on several E-commerce site such as Tokopedia, Shopee, Bukalapak, Blibli, Lazada, and more. GoSend E-commerce offers faster delivery time and provided with SMS live tracking, but if you use GoSend from Gojek app, ... Read more

Q: I have a problem with my package

In order to deliver your package in a good condition, our driver is supported by a bag with 70x50x50 cm dimensions to keep your package safely. However, if you experience any problems with the package you received such as damaged or lost, please see the explanation below: Package I received ... Read more

Q: I forgot to pay my order to the driver

If you forgot to pay the driver for your order, no need to worry! You can report it to us via Help page (on My Account menu) in Gojek app by clicking Contact Us* below this article and we will help you to pay the driver. It ... Read more

Q: I paid twice for the same order

If you’ve already paid twice for the same order, please report it to us via Gojek Help page (on My Account menu) by clicking Contact Us* below the article and we’ll be glad to help you. *Contact Us button only accessible when you open this page on your ... Read more