In order to provide the best service to our customers, we have educated our drivers about the policies and procedures that are applied in Gojek Indonesia including how to properly interact with customers. You can give the driver rating after your trip. If you forgot to ... Read more

We know sometimes it’s confusing to see your order status in GoSend Same Day Delivery service when using it. So, let’s see the meaning for each status below! If you order GoSend Same Day Delivery through your Gojek app: <img src="https://gojek.nanorep.co/storage/nr1/kb/366701F5/3673BE1D/780F9E2D/10/eng_1.jpg" style="width: 300px; height: 49px;"> Your ... Read more

You can send packages using GoSend in these cities: <ol> <li>Ambon</li> <li>Bali (Including Gianyar and Tabanan)</li> <li>Balikpapan</li> <li>Banda Aceh</li> <li>Bandung</li> <li>Banjarmasin</li> <li>Banyuwangi</li> <li>Batam</li> <li>Belitung</li> <li>Berau</li> <li>Bitung</li> <li>Bojonegoro</li> <li>Bukittinggi</li> <li>Cilacap</li> <li>Cirebon</li> <li>Duri</li> <li>Garut</li> <li><span ... Read more

We always strive to give the best service to our customers. Therefore, we aspire to improve our services by educating our drivers regularly to obey the service policies and procedures. However please keep in mind to prevent any damages when you use GoSend to ship your ... Read more

We always strive to provide the best experience for all you in terms of safety and protection when using GoSend services. Gojek in collaboration with Pasarpolis provide insurance for every item when using GoSend. You can choose the type of insurance to be used according to ... Read more

Currently, Gojek has two delivery services, Same Day Delivery and Instant Delivery that you can choose as your shipping metodes on several e-commerce sites and Gojek app (for JADETABEK & Bandung areas). Check on the table below to see the differences between these shipping metodes: <figure><img src="https://lelogama.go-jek.com/cms_editor/2019/10/24/english_APP.PNG" data-image="4962"></figure> Read more

GoSend

Q: I forgot to pay my order to the driver

If you forgot to pay the driver for your order, no need to worry! You can report it to us via Help page (on My Account menu) in Gojek app by clicking Contact Us* below this article and we will help you to pay the driver. It ... Read more

Q: I paid twice for the same order

If you’ve already paid twice for the same order, please report it to us via Gojek Help page (on My Account menu) by clicking Contact Us* below the article and we’ll be glad to help you. *Contact Us button only accessible when you open this page on your ... Read more

Q: Driver asked for more payment

For every order you make in Gojek app has been calculated in the best possible way so the payment you should pay to the driver is the total price stated on your app with the payment method that you choose. However, if the driver asked for more payment ... Read more

Q: I didn’t receive my package

If you haven’t received your package, here are some things you can do: <ul><li>Check of the destination address is complete and correct</li><li>Check the driver’s location through the application</li><li>Contact the driver to make sure your order has arrived to the destination</li><li>For ... Read more

Q: Type of Delivery Service

Currently, Gojek has 2 (two) delivery services, Same Day Delivery and Instant Delivery that you can choose as your shipping metodes on several e-commerce sites. You can see on the table below to see the differences between these shipping metodes: <figure><img src="https://lelogama.go-jek.com/cms_editor/2019/12/12/FAQ_GoSend_Instant_VS_Sameday_English.png" data-image="5554"></figure> The following certain areas are: <img ... Read more