Question 1

GoSend Intercity Insurance

Accepted Answer

We always strive to provide the best experience for you in terms of safety and protection when using GoSend Intercity service with Paxel.

Gojek in collaboration with Paxel provides insurance for every item shipped. You can choose the type of insurance to be used according to ... Read more

Question 2

GoSend Intercity package status

Accepted Answer

In the Intercity Delivery service you can see the status of shipping package with the following details:

When you are booking for intercity and facing this screen we will find you courier and courier will be assigned 30 minutes before pick up time start or ... Read more

Question 3

How to order GoSend Intercity

Accepted Answer

Good news! Now you can send packages across the city with GoSend.

GoSend cooperates with Paxel in providing special service for shipping goods across the city.

Below are the steps of using GoSend Intercity:

Choose GoSend on your Gojek app homepage. Or, ... Read more

Question 4

Driver has completed my order status without delivering it

Accepted Answer

We always strive to give the best service to our customers. Therefore, we aspire to improve our services by educating our drivers regularly to obey the service policies and procedures.

To improve our services safety and quality you can give a rating for your driver after ... Read more

Question 5

I forgot to pay my order to the driver

Accepted Answer

If you forgot to pay the driver for your order, no need to worry! You can report it to us via Help page (on My Profile menu) in Gojek app by clicking Contact Us* below this article and we will help you to pay the driver.

It is ... Read more

Question 6

I paid twice for the same order

Accepted Answer

If you’ve already paid twice for the same order, please report it to us via Gojek Help page (on My Profile menu) by clicking Contact Us* below the article and we’ll be glad to help you.

*Contact Us button only accessible when you open this ... Read more

Question 7

Driver was Impolite

Accepted Answer

In order to provide the best service to our customers, we have educated our drivers about the policies and procedures that are applied in Gojek Indonesia including how to properly interact with customers.

You can give the driver rating after your trip. If you forgot to ... Read more

Question 8

Driver asked for more payment

Accepted Answer

For every order you make in Gojek app has been calculated in the best possible way so the payment you should pay to the driver is the total price stated on your app with the payment method that you choose. However, if the driver asked for more payment ... Read more

Question 9

I didn’t receive my package

Accepted Answer

If you haven’t received your package, here are some things you can do:

Check of the destination address is complete and correct
Check the driver’s location through the application
Contact the driver to make sure your order has arrived to the destination
For ... Read more

Question 10

My package status

Accepted Answer

We know sometimes it’s confusing to see your order status in GoSend Same Day Delivery service when using it. So, let’s see the meaning for each status below!

If you order GoSend Same Day Delivery through your Gojek app:

Your ... Read more

Question 11

Type of GoSend services

Accepted Answer

Currently, Gojek has three types of delivery services: Instant, Same Day, and Intercity Delivery. Let’s see the differences below:

Instant Delivery:
Your package will be delivered within 1 - 2 hours after being picked up by the driver. This service can be used for 24 ... Read more

Question 12

GoSend service area

Accepted Answer

Instant Delivery:

Ambon, Bali (including Gianyar and Tabanan), Balikpapan, Banda Aceh, Bandung, Banjarmasin, Banyuwangi, Batam, Belitung, Berau, Bitung, Bojonegoro, Bukittinggi, Cilacap, Cirebon, Garut, Gorontalo, Gresik, Jabodetabek, Jambi, Jayapura, Jember, Jombang, Karawang, Kebumen, Kediri, Kendari, Kisaran, Kudus, Lampung, Madiun, Madura, Magelang, Makassar, Malang, Manado, Mataram, Medan, Merauke, ... Read more

Question 13

My package is broken

Accepted Answer

We always strive to give the best service to our customers. Therefore, we aspire to improve our services by educating our drivers regularly to obey the service policies and procedures.

However please keep in mind to prevent any damages when you use GoSend to ship your ... Read more

Question 14

GoSend Insurance

Accepted Answer

We always strive to provide the best experience for all you in terms of safety and protection when using GoSend services.

Gojek in collaboration with Pasarpolis provide insurance for every item when using GoSend. You can choose the type of insurance to be used according to ... Read more

Question 15

How to give rating and tip to driver

Accepted Answer

You can show your appreciation by giving a rating and tip to our driver right after they completed the order.

But if you forgot to give rating and tip to driver, you can simply follow these steps:

Open ‘My Profile’ page from ... Read more

Question 16

What is GoSend

Accepted Answer

Currently, Gojek has two delivery services, Same Day Delivery and Instant Delivery that you can choose as your shipping metodes on several e-commerce sites and Gojek app (for JADETABEK & Bandung areas).

Check on the table below to see the differences between these shipping metodes:

GOJEK App

GoSend

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