We are really sorry if the driver did not deliver your food/items, but suddenly the transaction status was completed.

Do these things as the first solution:

• Check your chat history with the driver. Your driver might drop the food/items with someone else. If not, you can chat the driver up to 6 hours after the transaction is completed.
• For GoFood only, you can call the driver by clicking the “Chat with support” button in this article.

Notes for GoFood Orders via website

Chat with drivers feature and Chat with CS are unavailable on https://gofood.co.id  If you order GoFood via the website, please open your transaction history from the application, then follow the steps above.