There are two ways to contact your driver on ongoing orders; by text via chat feature or by phone.
Chat with the drivers is only available for GoRide, GoCar, GoMart, GoSend for the same city (Instant) services, GoFood, and GoShop. Here's how to use the chat feature:
The following are common signs of chat features and their meanings:
You can send photos/pictures to the driver by clicking the camera icon or the + icon
Also, note that the Chat feature may not appear if your internet network or drivers are weak. However, you can still send a message to the driver by clicking the 'SMS' button
Remember, due to the phone number masking feature, you cannot see the driver's actual phone number. Instead, you will see 'Gojek' as contact name details. The same applies when the driver contacts you.
We apply this feature to protect both your personal data and drivers'. But don't worry; even if it's masked, you will still be connected directly to the driver's private phone number without going through an intermediary such as a call center.
For now, the chat feature is not yet available on all Gojek services. You will see other options, such as calling and texting, if the chat feature is not yet available on the service you are using.
Free Internet Call is available in Semarang, Surabaya, Bandung, Medan, Bali, Balikpapan, Makassar, Malang, Palembang, Samarinda dan Yogyakarta. We will bring this feature to other cities, so stay tuned!
We appreciate your patience! Drivers need more time to pick up the phone, reply to your chats if they are on their way to pick you up, or drop off your order.
Your device and driver’s must be connected to a stable internet connection to be able to use the Free internet call seamlessly.
Chat with driver feature is not available for a trip with Blue Bird taxi. Please contact your driver by phone