Keeping personal belongings while using Gojek services is a must in order to avoid them being left behind or lost. Therefore, always check your belongings when your trip is complete. If you left your item(s) after using Gojek services, please contact us via Help page (under My Account menu) by ... Read more

In order to provide the best service to our customers, we have educated our drivers about the policies and procedures that are applied in Gojek Indonesia including how to properly interact with customers. You can give the driver rating after your trip. If you forgot to ... Read more

Bring your family together in one trip with GoCar (L)! GoCar (L) is a GoCar service with a capacity of up to maximum 6 (six) passenger seats with maximum distance of 100 km. You can bring all your friends and family together in one trip. Now ... Read more

You can order a car using GoCar in these cities: GoCar Regular & GoCar (L): <ol start="1"> <li>Jabodetabek </li> <li>Bandung </li> <li>Bali (including Gianyar and Tabanan) </li> <li>Surabaya (including Gresik and Sidoarjo)</li> <li>Makassar </li> <li>Medan </li> <li>Yogyakarta </li> <li>Semarang (including Ungaran and Salatiga) </li> <li>Manado </li> <li><span ... Read more

GoCar

Q: Order for someone in a different location

When your friends ask for help to order a transportation from Gojek, you can help them order Gojek transportation services using your account. Please follow the steps below: Let’s say you want to order GoRide for your friend <ol start="1"> <li>Search the destination location in the search bar ... Read more

Q: I want to order a car

Use GoCar to get you around and ride comfortably with a maximum distance of 100 km. You can also make multiple orders at a time. In GoCar, you can't choose the type of car you want to ride, and you might also get a Blue Bird taxi. You ... Read more

Q: Safe Trip Kit feature for GoCar Service

We really understand that your safety and convenience are our priorities. Therefore, Gojek presents you a new feature namely Safe Trip Kit. You can find this feature when you are on a trip with GoCar service and making an order using the latest version of Gojek application. This ... Read more

Q: I can't use LinkAja to pay order

Please make sure these things below if you can’t use LinkAja to pay your order: *Currently you can only use LinkAja only for GoTix, GoRide, GoCar, and GoBluebird services <ul> <li>You have registered your LinkAja</li> <li>When registering LinkAja, you have entered the ... Read more

Q: How to use LinkAja to pay my order

Now you can use LinkAja as a payment method for GoTix, GoRide, GoCar, and GoBlueBird services. Before you pay with LinkAja, you have to register your LinkAja account first in Gojek app as below: <span style="color: rgb(60, ... Read more

Q: I paid twice for the same order

If you’ve already paid twice for the same order, please report it to us via Gojek Help page (on My Account menu) by clicking Contact Us* below the article and we’ll be glad to help you. *Contact Us button only accessible when you open this page on your phone/tablet ... Read more

Q: I forgot to pay my order to the driver

If you forgot to pay the driver for your order, no need to worry! You can report it to us via Help page (on My Account menu) in Gojek app by clicking Contact Us below this article and we will help you to pay the driver. It ... Read more

Q: Driver is different from the app

We always strive to give the best service to our customers since you and our driver safety is our first concern, including using the profile matched with the reality when executing orders. To improve our trip safety and quality you can give a rating for your ... Read more

Q: Driver's vehicle is uncomfortable

We always strive to give the best service to our customers since your comfort while using Gojek is an important factor that is always our priority. To improve our trip safety and quality you can give a rating for your driver after your trip completed. If ... Read more