Question 1

How do i edit my destination?

Accepted Answer

Are you on your way with GoCar or GoRide driver and want to change destination location due to wrongfully entered the address? Or, your friend suddenly changes a plan? Worry not! Use 'Edit Destination' feature!

Now GoCar* and GoRide has a new feature that makes you ... Read more

Question 2

How to order GoCar

Accepted Answer

Use GoCar to get you around and ride comfortably with a maximum distance of 100 km. You can also make multiple orders at a time.

In GoCar, you can't choose the type of car you want to ride, and you might also get a Blue Bird taxi. You ... Read more

Question 3

GoCar (L) Services

Accepted Answer

Bring your family together in one trip with GoCar (L)!

GoCar (L) is a GoCar service with a capacity of up to maximum 6 (six) passenger seats with maximum distance of 100 km. You can bring all your friends and family together in one trip.

Question 4

I want to give rating and tip to driver

Accepted Answer

Had a pleasant trip with our driver? Or, did our driver still deliver your food even though it was raining?
Aside from saying thanks, you can show your appreciation by giving rating and tip to our driver after they completed the order.

“OMG I forgot to give rating ... Read more

Question 5

Safety & Emergency Guidance for GoCar

Accepted Answer

We really understand that your safety and convenience are our priorities. Therefore, Gojek presents you a new feature namely Safe Trip Kit.

You can find this feature when you are on a trip with GoCar service and making an order using the latest version of Gojek ... Read more

Question 6

I forgot to pay my order to the driver

Accepted Answer

If you forgot to pay the driver for your order, no need to worry! You can report it to us via Help page (on My Account menu) in Gojek app by clicking Contact Us below this article and we will help you to pay the driver.

It ... Read more

Question 7

I left my item

Accepted Answer

Keeping personal belongings while using Gojek services is a must in order to avoid them being left behind or lost. Therefore, always check your belongings when your trip is complete.

If you left your item(s) after using Gojek services, please contact us via Help page (under My Account menu) by ... Read more

Question 8

I paid twice for the same order

Accepted Answer

If you’ve already paid twice for the same order, please report it to us via Gojek Help page (on My Account menu) by clicking Contact Us* below the article and we’ll be glad to help you.

*Contact Us button only accessible when you open this page on your phone/tablet

Question 9

Driver was Impolite

Accepted Answer

In order to provide the best service to our customers, we have educated our drivers about the policies and procedures that are applied in Gojek Indonesia including how to properly interact with customers.

You can give the driver rating after your trip. If you forgot to ... Read more

Question 10

Driver didn't pick up but has completed my order

Accepted Answer

We always strive to give the best service to our customers. Therefore, we aspire to improve our services by educating our drivers regularly to obey the service policies and procedures.

To improve our trip safety and quality you can give a rating for your driver after ... Read more

Question 11

Driver asked for more payment

Accepted Answer

For every order you make in Gojek app has been calculated in the best possible way so the payment you should pay to the driver is the total price stated on your app with the payment method that you choose. However, if the driver asked for more payment ... Read more

Question 12

I was harassed by the driver

Accepted Answer

We always strive to give the best service to our customers since you and our driver safety is our first concern.

We are deeply sorry that you had to experience unpleasant behavior from our driver. Therefore, you can tell us more about your experience via Help page ... Read more

Question 13

Driver's vehicle is uncomfortable

Accepted Answer

We always strive to give the best service to our customers since your comfort while using Gojek is an important factor that is always our priority.

To improve our trip safety and quality you can give a rating for your driver after your trip completed. If ... Read more

Question 14

Driver drove unsafely

Accepted Answer

We always strive to give the best service to our customers and drivers as their safety is our first priority.

We aspire to improve our services by educating drivers regularly to always obeys the traffic rules, drive safely, and not using their phone while driving.

Question 15

Driver is different from the app

Accepted Answer

We always strive to give the best service to our customers since you and our driver safety is our first concern, including using the profile matched with the reality when executing orders.

To improve our trip safety and quality you can give a rating for your ... Read more

Question 16

Order for someone in a different location

Accepted Answer

When your friends ask for help to order a transportation from Gojek, you can help them order Gojek transportation services using your account. Please follow the steps below:

Let’s say you want to order GoRide for your friend

Search the destination location in the search bar ... Read more

Question 17

GoCar Service Area

Accepted Answer

You can order a car using GoCar in these cities:

GoCar Regular & GoCar (L):

Ambon
Bali (termasuk Gianyar dan Tabanan)
Balikpapan
Banda Aceh
Bandar Lampung (termasuk Pringsewu)
Bandung
Banjarmasin
Banyuwangi
Batam
Belitung
Berau
Bukit Tinggi
Cilacap
Cirebon
Garut
Gorontalo
Jabodetabek
Jambi
Jayapura
Jember
Karawang
Kebumen
Kediri
Kendari
Madiun
Madura
Magelang
Makassar
Malang
Manado
Mataram
Medan
Metro
Merauke
Mojokerto
Padang
Palangkaraya
Palembang
Palu
Pasuruan
Pekalongan
Pekanbaru
Pematangsiantar
Pontianak
Probolinggo
Purwakarta
Purwokerto
Samarinda
Semarang (termasuk Ungaran dan Salatiga)
Serang
Solo
Sorong
Sukabumi
Sumedang
Surabaya (termasuk Gresik dan Sidoarjo)
Tasikmalaya
Tegal
Ternate
Yogyakarta

GoCar Regular Only

Palopo

GoCar (L) Only

Tanjung ... Read more

Question 18

How to use LinkAja to pay my order

Accepted Answer

Now you can use LinkAja as a payment method for GoTix, GoRide, GoCar, and GoBlueBird services.

Before you pay with LinkAja, you have to register your LinkAja account first in Gojek app as below:

Question 19

I can't use LinkAja to pay order

Accepted Answer

Please make sure these things below if you can’t use LinkAja to pay your order:

*Currently you can only use LinkAja only for GoTix, GoRide, GoCar, and GoBluebird services

You have registered your LinkAja
When registering LinkAja, you have entered the ... Read more

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