Q: How do i edit my destination?

To edit your destination while using GoRide or GoCar, kindly see the steps below: <ul><li>On your current order, swipe up the detail information</li></ul> <ul><li>Choose ‘Edit’ on drop location section</li></ul> <img src="https://lh5.googleusercontent.com/k8TPfCs798pBwq-R8ev4eihKFnRCPyWh-Vi3UuygNVXo0acoKDEOtCJaaRBdwRqAiNCs_7dRwRTkIM1yM9KdJSiKX-OtlcXHvxsv9-VzUKEvZ7Pb-KUS5kooWiYRJc-YCSIAzWTX" alt="media url" style="float:none;height: 200px;width: 250px"> <ul><li><span style="font-size: ... Read more

Q: I forgot to pay my order to the driver

Always check your payment method after making an order. If you forgot to pay your order to the driver because you use cash/combination payment, you can report it to us via the Help page (on My Profile menu) in Gojek app by clicking the Contact Us* button below this article and we will ... Read more

Q: Dynamic pricing for transport services

When using Gojek transport services such as GoRide, GoCar, and Gocar L, prices are dynamic and may change from time to time. Dynamic pricing is based on supply and demand following the conditions in your area. This aims to ensure better waiting times for you and your Driver partner, and ... Read more

Q: I was charged for Location fee

Currently, when you order GoCar instant service from Soekarno-Hatta Airport, Cengkareng, Jakarta, you will be charged an additional location flat fee per trip for Rp13.000. This additional fee is applied for airport service fees and to support the operational of the GoCar Instant service at Soekarno-Hatta Airport. Read more

Q: How to get trip receipt

Your GoRide and GoCar receipt will be sent to your verified email address at the end of every trip. To verify your email, please go to 'My Profile'. If you don't get the receipt after using GoRide or GoCar service, you can get it from your order history ... Read more

Question 1

How to give rating and tip to driver

Accepted Answer

You can show your appreciation by giving a rating and tip to our driver right after they completed the order.

Moreover, you can also give the rating and tip through the 'History' page by following these steps:

Open ‘My Profile’ page from the Gojek home menu then click ‘My Orders’
Click ... Read more

Question 2

How do i edit my destination?

Accepted Answer

To edit your destination while using GoRide or GoCar, kindly see the steps below:

On your current order, swipe up the detail information

Choose ‘Edit’ on drop location section

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Question 3

How to order GoCar

Accepted Answer

Use GoCar to get you around and ride comfortably with a maximum distance of 100 km. You can also make multiple orders at a time.

In GoCar, you can't choose the type of car you want to ride, and you might also get a Blue Bird taxi. You ... Read more

Question 4

GoCar (L) Services

Accepted Answer

Bring your family together in one trip with GoCar (L)!

GoCar (L) is a GoCar service with a capacity of up to maximum 6 passenger seats with maximum distance of 100 km.

Now you can enjoy GoCar (L) service in several cities in Indonesia. ... Read more

Question 5

I forgot to pay my order to the driver

Accepted Answer

Always check your payment method after making an order. If you forgot to pay your order to the driver because you use cash/combination payment, you can report it to us via the Help page (on My Profile menu) in Gojek app by clicking the Contact Us* button below this article and we will ... Read more

Question 6

How to pay order with credit/debit card

Accepted Answer

To pay an order (GoRide, GoCar, GoBluebird) with a credit/debit card, you have to register it first. Here’s how:

Click [⋮] on payment method bar

2. Select ‘Add’ on Credit or debit card menu

3. Input Card Number, Expiry ... Read more

Question 7

Dynamic pricing for transport services

Accepted Answer

When using Gojek transport services such as GoRide, GoCar, and Gocar L, prices are dynamic and may change from time to time. Dynamic pricing is based on supply and demand following the conditions in your area. This aims to ensure better waiting times for you and your Driver partner, and ... Read more

Question 8

Safe Trip Kit feature

Accepted Answer

Your safety and convenience are our priorities. Therefore, Gojek presents the Safe Trip Kit feature.

You can find this feature when you are on a trip with GoRide, GoCar, and GoBluebird service by clicking the shield icon on the detail order page:

This Safe Trip Kit ... Read more

Question 9

I was charged for Location fee

Accepted Answer

Currently, when you order GoCar instant service from Soekarno-Hatta Airport, Cengkareng, Jakarta, you will be charged an additional location flat fee per trip for Rp13.000. This additional fee is applied for airport service fees and to support the operational of the GoCar Instant service at Soekarno-Hatta Airport.

Question 13

I left my item

Accepted Answer

If you think you left your item behind after using Gojek services, you can try checking your chat history with the driver. You just need to go to the Order History page, then click the chat icon on the related order. Perhaps the driver has notified you ... Read more

Question 14

I paid twice for the same order

Accepted Answer

If you’ve already paid twice for the same order, please report it to us via Gojek Help page (on My Profile menu) by clicking Contact Us* below the article and we’ll be glad to help you.

*Contact Us button only accessible when you open this page on your phone/tablet

Question 15

Driver was Impolite

Accepted Answer

In order to provide the best service to our customers, we have educated our drivers about the policies and procedures that are applied in Gojek Indonesia including how to properly interact with customers.

You can give the driver rating after your trip. If you forgot to ... Read more

Question 16

Driver didn't pick up but has completed my order

Accepted Answer

We are really sorry to hear what happened.

Before reporting this incident, if you order GoCar or GoBluebird services, you can try contacting the driver first by sending a chat to the driver up to 2 hours after the order is completed from the Order History page. It's possible that he/she is already on ... Read more

Question 17

Driver asked for more payment

Accepted Answer

For every order you make in Gojek app has been calculated in the best possible way so the payment you should pay to the driver is the total price stated on your app with the payment method that you choose. However, if the driver asked for more payment ... Read more

Question 18

I was harassed by the driver

Accepted Answer

We always strive to give the best service to our customers since you and our driver safety is our first concern.

We are deeply sorry that you had to experience unpleasant behavior from our driver. Therefore, you can tell us more about your experience ... Read more

Question 19

On-Trip Report Feature

Accepted Answer

If previously you had to complete your trip first to be able to give feedback about the driver’s service, now you can give feedback shortly after your booking is confirmed and during your trip with the ‘On-Trip Report’ feature. Here’s how:

1. Go to your ongoing trip page

2. Click the ... Read more

Question 20

Driver's vehicle is uncomfortable

Accepted Answer

We always strive to give the best service to our customers since your comfort while using Gojek is an important factor that is always our priority.

To improve our trip safety and quality you can give a rating for your driver after your trip completed. If ... Read more

Question 21

Driver drove unsafely

Accepted Answer

We always strive to give the best service to our customers and drivers as their safety is our first priority.

We aspire to improve our services by educating drivers regularly to always obeys the traffic rules, drive safely, and not using their phone while driving.

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