Bring your family together in one trip with GoCar (L)! GoCar (L) is a GoCar service with a capacity of up to maximum 6 (six) passenger seats with maximum distance of 100 km. You can bring all your friends and family together in one trip. Now ... Read more

Keeping personal belongings while using Gojek services is a must in order to avoid them being left behind or lost. Therefore, always check your belongings when your trip is complete. If you left your item(s) after using Gojek services, please contact us via Help page (under My Account menu) by ... Read more

In order to provide the best service to our customers, we have educated our drivers about the policies and procedures that are applied in Gojek Indonesia including how to properly interact with customers. You can give the driver rating after your trip. If you forgot to ... Read more

You can order a car using GoCar in these cities: GoCar Regular & GoCar (L): <ol> <li>Bali (including Gianyar and Tabanan) </li><li>Balikpapan </li><li>Banda Aceh </li><li>Bandar Lampung (including Pringsewu) </li><li>Bandung </li><li>Banjarmasin </li><li>Banyuwangi </li><li>Batam </li><li>Belitung </li><li>Berau </li><li>Bukit Tinggi </li><li>Cilacap </li><li>Cirebon </li><li>Garut </li><li>Gorontalo </li><li>Jabodetabek </li><li>Jambi </li><li>Jember </li><li>Karawang </li><li>Kebumen </li><li>Kediri </li><li>Kendari </li><li>Madiun ... Read more

GoCar

Q: I want to give rating and tip to driver

Had a pleasant trip with our driver? Or, did our driver still deliver your food even though it was raining? Aside from saying thanks, you can show your appreciation by giving rating and tip to our driver after they completed the order. “OMG I forgot to give rating ... Read more

Q: How do i edit my destination?

Are you on your way with GoCar or GoRide driver and want to change destination location due to wrongfully entered the address? Or, your friend suddenly changes a plan? Worry not! Use 'Edit Destination' feature! Now GoCar* and GoRide has a new feature that makes you easier to edit ... Read more

Q: I want to order a car

Use GoCar to get you around and ride comfortably with a maximum distance of 100 km. You can also make multiple orders at a time. In GoCar, you can't choose the type of car you want to ride, and you might also get a Blue Bird taxi. You ... Read more

Q: Safety & Emergency Guidance for GoCar

We really understand that your safety and comfort are our priorities. Therefore, if you’re in an emergency situation, there are some important numbers you may need to contact. We also provide you Safe Trip Kit feature in GoCar that you can always use, so you are always safe and comfortable ... Read more

Q: I forgot to pay my order to the driver

If you forgot to pay the driver for your order, no need to worry! You can report it to us via Help page (on My Account menu) in Gojek app by clicking Contact Us below this article and we will help you to pay the driver. It ... Read more

Q: I paid twice for the same order

If you’ve already paid twice for the same order, please report it to us via Gojek Help page (on My Account menu) by clicking Contact Us* below the article and we’ll be glad to help you. *Contact Us button only accessible when you open this page on your phone/tablet ... Read more

Q: Driver didn't pick up but has completed my order

We always strive to give the best service to our customers. Therefore, we aspire to improve our services by educating our drivers regularly to obey the service policies and procedures. To improve our trip safety and quality you can give a rating for your driver after ... Read more