Q: How do i edit my destination?

To edit your destination while using GoRide or GoCar, kindly see the steps below: <ul><li>On your current order, swipe up the detail information</li></ul> <ul><li>Choose ‘Edit’ on drop location section</li></ul> <img src="https://lh5.googleusercontent.com/k8TPfCs798pBwq-R8ev4eihKFnRCPyWh-Vi3UuygNVXo0acoKDEOtCJaaRBdwRqAiNCs_7dRwRTkIM1yM9KdJSiKX-OtlcXHvxsv9-VzUKEvZ7Pb-KUS5kooWiYRJc-YCSIAzWTX" alt="media url" style="float:none;height: 200px;width: 250px"> <ul><li><span style="font-size: ... Read more

Q: I was charged for Location fee

Currently, when you order GoCar instant service from Soekarno-Hatta Airport, Cengkareng, Jakarta, you will be charged an additional location flat fee per trip for Rp13.000. This additional fee is applied for airport service fees and to support the operational of the GoCar Instant service at Soekarno-Hatta Airport. Read more

Q: How to get trip receipt

Your GoRide and GoCar receipt will be sent to your verified email address at the end of every trip. To verify your email, please go to 'My Profile'. If you don't get the receipt after using GoRide or GoCar service, you can get it from your order history ... Read more

Q: I was charged for a Platform fee

What is the Platform Fee and why am I charged it? The Platform fee is a cost of using Gojek app for customers that will be used for service improvement to our loyal customers. The improvement of service through innovation and technology. Read more

Question 1

How to give rating and tip to driver

Accepted Answer

You can show your appreciation by giving a rating and tip to our driver right after they completed the order.

But if you forgot to give rating and tip to driver, you can simply follow these steps:

Open ‘My Profile’ page from ... Read more

Question 2

How do i edit my destination?

Accepted Answer

To edit your destination while using GoRide or GoCar, kindly see the steps below:

On your current order, swipe up the detail information

Choose ‘Edit’ on drop location section

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Question 3

How to order GoCar

Accepted Answer

Use GoCar to get you around and ride comfortably with a maximum distance of 100 km. You can also make multiple orders at a time.

In GoCar, you can't choose the type of car you want to ride, and you might also get a Blue Bird taxi. You ... Read more

Question 4

GoCar (L) Services

Accepted Answer

Bring your family together in one trip with GoCar (L)!

GoCar (L) is a GoCar service with a capacity of up to maximum 6 passenger seats with maximum distance of 100 km.

Now you can enjoy GoCar (L) service in several cities in Indonesia. ... Read more

Question 5

Safe Trip Kit feature

Accepted Answer

Your safety and convenience are our priorities. Therefore, Gojek presents the Safe Trip Kit feature.

You can find this feature when you are on a trip with GoRide, GoCar, and GoBluebird service by clicking the shield icon on the detail order page:

This Safe Trip Kit ... Read more

Question 6

I was charged for Location fee

Accepted Answer

Currently, when you order GoCar instant service from Soekarno-Hatta Airport, Cengkareng, Jakarta, you will be charged an additional location flat fee per trip for Rp13.000. This additional fee is applied for airport service fees and to support the operational of the GoCar Instant service at Soekarno-Hatta Airport.

Question 11

How to pay order with credit/debit card

Accepted Answer

To pay an order (GoRide, GoCar, GoBluebird) with a credit/debit card, you have to register it first. Here’s how:

Question 12

I left my item

Accepted Answer

Keeping personal belongings while using Gojek services is a must in order to avoid them being left behind or lost. Therefore, always check your belongings when your trip is complete.

If you left your item(s) after using Gojek services, please contact us via Help page (under ... Read more

Question 13

I paid twice for the same order

Accepted Answer

If you’ve already paid twice for the same order, please report it to us via Gojek Help page (on My Profile menu) by clicking Contact Us* below the article and we’ll be glad to help you.

*Contact Us button only accessible when you open this page on your phone/tablet

Question 14

Driver was Impolite

Accepted Answer

In order to provide the best service to our customers, we have educated our drivers about the policies and procedures that are applied in Gojek Indonesia including how to properly interact with customers.

You can give the driver rating after your trip. If you forgot to ... Read more

Question 15

Driver didn't pick up but has completed my order

Accepted Answer

We always strive to give the best service to our customers. Therefore, we aspire to improve our services by educating our drivers regularly to obey the service policies and procedures.

To improve our trip safety and quality you can give a rating for your ... Read more

Question 16

Driver asked for more payment

Accepted Answer

For every order you make in Gojek app has been calculated in the best possible way so the payment you should pay to the driver is the total price stated on your app with the payment method that you choose. However, if the driver asked for more payment ... Read more

Question 17

I was harassed by the driver

Accepted Answer

We always strive to give the best service to our customers since you and our driver safety is our first concern.

We are deeply sorry that you had to experience unpleasant behavior from our driver. Therefore, you can tell us more about your experience ... Read more

Question 18

On-Trip Report Feature

Accepted Answer

If previously you had to complete your trip first to be able to give feedback about the driver’s service, now you can give feedback shortly after your booking is confirmed and during your trip with the ‘On-Trip Report’ feature. Here’s how:

1. Go to your ongoing trip page

2. Click the ... Read more

Question 19

Driver's vehicle is uncomfortable

Accepted Answer

We always strive to give the best service to our customers since your comfort while using Gojek is an important factor that is always our priority.

To improve our trip safety and quality you can give a rating for your driver after your trip completed. If ... Read more

Question 20

Driver drove unsafely

Accepted Answer

We always strive to give the best service to our customers and drivers as their safety is our first priority.

We aspire to improve our services by educating drivers regularly to always obeys the traffic rules, drive safely, and not using their phone while driving.

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