This information is intended for Gojek users who have activated SafeTrip+ on every trip while using GoRide/GoCar.
We always strive to provide the best experience for you by paying special attention to your comfort and security while using Gojek services, including ensuring that you are fully protected when using our transport services from accidents that may occur.
If previously on every trip using GoRide/GoCar you have received accident insurance protection without additional costs which is intended for driver and passenger partners automatically, now you can add extra trip protection through this Safe Trip+.
Gojek in collaboration with PasarPolis provides protection benefits in the form of SafeTrip+ for those of you who want to add extra trip protection.
To activate SafeTrip + you can follow steps below:
On the GoRide/GoCar order page, you will find SafeTrip+ offer. Click on it to find out more about the benefits.
You will be redirected to SafeTrip+ insurance page. If you're interested, turn the toggle on to activate this feature.
By paying an additional fee of Rp1.000 for one trip you can get the benefits up to Rp350.000.000. The benefits obtained are insurance protection from pick-up point to your destination with the following details:
Medical fee: Rp35.000.000
Permanent disability: Rp350.000.000
Death due to accident: Rp350.000.000
On-Time Pickup Guarantee Voucher for GoRide and GoCar trip: Rp5.000 for GoRide and Rp10.000 for GoCar if the driver picks you up more than 15 minutes from the estimated time mentioned in the app.
Loass of personal Items due to Thef/Robbery: Rp 1.000.000
Bereavement Compensation: Rp 1.000.000
Hospital cash plan (5 days @Rp 100.000): Rp 500.000
Once you have activated SafeTrip+, this additional fee will be automatically added to your trip costs for as long as you wish.
I. What benefits and coverage do I get from SafeTrip+
The following are the details of the benefits and the sum insured obtained:
Medical expenses due to accidents
SafeTrip+ benefit will be provided If during the trip, the insured had a traffic accident which results in the insured being injured and requiring treatment by a doctor or hospitalization, the Insurer will pay insurance benefits of IDR 35,000,000 per incident.
Partial Permanent Disability SafeTrip+ benefit will be given, if you have an accident that causes the loss of one of your limbs, unable to function again, and has been declared permanently disabled by a doctor. This insured value can reach Rp350.000.000. Partial Permanent Disability. The insurer will pay a certain percentage of the Sum Insured to the Insured for losing functions of:
Description
%
Complete and permanent loss of vision in both eyes
100%
Complete and permanent loss of vision in one eye
70%
Total and permanent loss or damage to the function of two limbs
100%
Total and permanent loss or damage to the function of one limb
70%
Loss of speech and hearing
100%
Total and permanent loss of hearing in:
- Both ears
- One ear
75%
25%
Loss of ability to speak
50%
Total loss and retention of one eye lens
50%
Total and permanent loss of function of 4 fingers and thumb
60%
Total and permanent loss of function of 4 fingers
40%
Total and permanent loss of function of one thumb:
- Two joints
- One joint
20%
15%
Total and permanent loss of finger function:
- Three joints
- Two joints
- One joint
10%
7.5%
5%
Total and permanent loss of toe function:
- All toes on one foot
- Big toe, two joints
- Big toe, one joint
15%
5%
3%
Broken leg or detached leg cap
10%
Legs shortened by at least 5cm
7.5%
Accidental death If during the trip, the Insured had a traffic accident which results in the Insured dying instantly, the Insurer will pay insurance benefits of IDR 350,000,000 per incident.
Loss of Personal Items due to Theft/ Robbery Compensation If during the trip, the Insured lost their personal items due to theft or robbery, the Insurer will pay insurance benefits of IDR 1,000,000.
Bereavement Compensation If during the trip, the Insured had a traffic accident which results in the Insured dying instantly, the Insurer will pay insurance benefits to the heirs in the amount of IDR 1,000,000 for compensation for Bereavement Compensation.
Hospital Cash Plan (5 days @ Rp 100,000) If during the trip, the Insured is hospitalized at the recommendation of a doctor due to a traffic accident, the Insurer will provide Daily Inpatient Compensation of IDR 100,000 per day with a maximum of IDR 500,000 per 5 (five) consecutive days.
II. When does coverage start and how long is the insurance provided?
SafeTrip+ starts when you begin a trip using GoRide/GoCar services. Meanwhile, the SafeTrip+ period is calculated as you as the insured party are traveling using GoRide/GoCar, or per trip.
III. What is included in the exclusion of benefits?
The Insurer is not obliged to pay the Sum Assured if the Insured dies due to an Accident, suffers permanent disability due to an accident, or undergoes treatment/care due to an accident due to the following reasons:
Any event arising from war, invasion, foreign act, enemy, hostilities (whether war is declared or not), civil war, rebellion, insurrection, military force or group
Any pre-existing, congenital and hereditary condition
Any illegal or unlawful act by the Insured or seizure, detention, destruction by customs or other authorities
Any condition resulting from pregnancy, childbirth, or miscarriage, abortion, pre-natal care and post-natal care and other complications arising from the disease
Carrying out Hazardous Activities
Insanity, mental or nervous disorders, any condition under the influence of alcohol or drugs (other than as determined by a qualified medical practitioner) alcoholism, drug addiction or solvent abuse
Nuclear reaction, radiation or radioactive contamination
Nuclear, Chemical and Biological Terrorism
Suicide or self-injury
Insured having a higher than legal blood alcohol level
The insured did not make all reasonable efforts to avoid injury or to minimize the claim
Temporary Disability
Cyber Risk
Crimes committed by Go-Ride and Go-Car drivers
IV. What are the requirements to apply for this insurance?
Passengers using Go-Ride and Go-Car services
Valid for operations within Indonesia
V. How do I make a claim?
You can submit a claim in the How to claim Safe Trip+ article. In that article you can also see information regarding what documents are required for filing a claim and the deadline for submitting a claim.
VI. Who should I contact when I need further assistance?
Here is the list of contact you can reach to submit your inquiry:
PasarPolis contact information (Monday-Sunday, at 08.00-21.00 WIB)
Yes, you can deactivate by clicking ‘Deactivate’ on the same page when you activate the Extra Protection insurance. The page is on the GoRide and GoCar order.
