We always strive to provide the best experience for you by paying special attention to your comfort and security while using Gojek services, including ensuring that you are fully protected when using GoCar services from accidents that may occur. 

Therefore, Gojek, in collaboration with Pasar Polis Insurance Broker and Asuransi Untuk Semua, provides insurance for GoCar customers. When you are travelling with GoCar, you will automatically get insurance protection benefits throughout your entire trip without being charged for any extra costs.

I. What benefits and coverage value can I get from this insurance?

Here are the details about the benefits and coverage value that you will get: 

• Death by accident (Rp50.000.000) 
• Permanent Disability (maximum of Rp50.000.000) 
• Medical Expenses (maximum of Rp25.000.000) 
• Funeral Compensation (Rp4.000.000) 
• First Aid Costs Reimbursement (Rp1.000.000) 
• Ambulance Fee Reimbursement (Rp500.000)
• Loss of Personal Items due to Theft/ Robbery Compensation (Rp1.000.000)
• Damage of Personal Items due to Accident (Rp1.000.000) – Coverage applies only to trips on or after 1 August 2026 

II. Who is covered by this insurance?

The eligible parties for this insurance are max. 2 (two) Passengers who are in the vehicle.

III. How do I submit a claim?

You can visit https://policies.pasarpolis.io/gojek-passenger/claim, enter your mobile number, OTP, and make a claim.

If your trip was before 1 August 2026, you can visit https://bangjamin.com/id/login to submit a claim.

IV. What documents are needed to submit the claim?

These are the list of documents or proof that you need to prepare before submitting an insurance claim: 

Mandatory document:

- Customer ID/ KTP

- Chronology Detail (inc. Date, Time, and Place of Accident)

Death by accident and Funeral Compensation:

- Death certificate from local authorities

- Heir's ID/ KTP

- Family Certificate

- Police Official Report (BAP) if the incident is caused by a traffic accident

- Death certificate from hospital (if died in hospital)

- Supporting medical documents - X-Ray, MRI, Lab Results (if any)

Permanent Disability

- Medical Resume

- Police Official Report (BAP) if the incident is caused by a traffic accident

- Supporting medical documents - X-Ray, MRI, Lab Results (if any)

Medical Expenses

- Medical Resume

- Details of costs/ invoice for treatment at hospitals/traditional treatment

- Supporting medical documents - X-Ray, MRI, Lab Results (if any)

- Certification of Traditional Treatment

First Aid Costs Reimbursement

- Helper KTP/ID

- Statement Letter

- Invoice of First Aid Expense

Ambulance Fee Reimbursement

- Ambulance invoice

Loss of Personal Items due to Theft/ Robbery Compensation

- Police Report

- Photo evidence of physical violence

Damage of Personal Items due to Accident

• Damaged goods photo
• Repair invoice (if being repaired)

V. Is there a deadline for filing a claim?

Yes. You must report claims no later than 30 (thirty) calendar days from the date of the incident via https://policies.pasarpolis.io/gojek-passenger/claim. Then you must complete claim documents no later than 45 (forty five) calendar days from the date of the first report.

VI. How long does it take to process a claim?

• PasarPolis  will verify claim documents within 1 working day after all documents are received in full.
• PasarPolis will approve and disburse the claim within 3 working days after the documents are verified.

VII. Who should I contact when I need further assistance?

You can contact PasarPolis:

WhatsApp: +62 818-343494
Email: cs@ppibroker.com
Operational Hours: (Monday - Friday 08.00 - 21.00 WIB)

If your trip was before 1 August 2026 and have any questions, you can contact Bang Jamin:

Call 021 - 30944567

WhatsApp 0812-8626-1100

Email: hello@bangjamin.com

Operational Hours: Monday - Friday (08.00-17.00)

Hope this article gives you clear information about GoCar passenger safety insurance. Have a safe trip!