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Gojek App Terms of Use

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GOJEK TERMS OF USE

as of 29th August 2022

Greetings from Gojek!

Like every other service provider, we have our own Terms and Conditions that users will have to agree on before using our service. To make it easier to understand, we have summarized the points.

  • Terms and Conditions is an agreement between You as a user and Gojek so that there will be no misunderstandings in the future.
  • Gojek is a technology company. To cater to all your needs, Gojek also works with third parties. All content and offers presented by third parties are beyond our responsibility.
  • Gojek is an application you can download for free that offers paid services. To create an account and use Gojek services, You have to be at least 18 (eighteen) years old. You, as a user, are fully responsible for your own decisions while accessing services on Gojek app.
  • Verification/OTP code is confidential. Never share your OTP code to anyone including Us.
  • By using the Gojek app, you are bound by regulations regarding this Terms of Use.

Read more about the Terms of Use below.

  • Intro

    1. General Terms
      PLEASE READ THE ENTIRE TERMS OF USE BEFORE ACCESSING OR USING GOJEK.

      This Terms of Use is an agreement between Users (“You”, “Your”, or “Yourself”) and PT GoTo Gojek Tokopedia Tbk (“We”, “Us”, or “Our”), a limited liability company duly established and legally operating under the laws of the Republic of Indonesia and domiciled in DKI Jakarta, Indonesia. This Terms of Use governs Your access and use of the app, website (www.gojek.com and other websites We manage), content and products provided by Us and/or our affiliates (hereinafter, collectively referred to as “Application”), as well as order, payment or use of the service available on our Application provided by Us and/or our affiliates (“Service or Services”).

      By agreeing to this Terms of Use, You also agree to additional Terms of Use, including the Terms of Use of each Service, and changes that are an integral part of this Terms of Use (hereinafter, the Terms of Use, additional terms of Use and its changes are collectively referred to as “Terms of Use”). Notwithstanding the inseparability, the additional Terms of Use supersedes the Terms of Use in case of any discrepancies among them.
    2. Use of Application and Services
  • What you need to know about Gojek app?

    1. Signing-up and Signing-in Gojek Account
      1. Device Authentication Features
        If You are using a device that supports fingerprints and/or facial recognition features, You can enable such device authentication feature for logging in to our Application.

        When You are enabling the fingerprints and/or facial recognition features in Your mobile device for authentication purposes in Application, please note that We do not store such biometric data. Unless otherwise notified to You, such data is stored in Your mobile device and may also be stored by third parties, such as Your device’s manufacturer. You agree and acknowledge that we are not responsible for any unauthorised access or loss towards such biometric data which is stored in your mobile device.

        If You are changing your mobile device, an OTP will still be required for you to log in to the Application. If You wish to enable the device authentication feature in your new device, you can do so in Your device settings.
    2. Rate and Fees
      Our Application is free to download. However, We may charge price and/or fees for using certain features on Application in the future.

      Services available on the Application are subject to rates that You can find on Application before You order the Service. We may adjust or renew rates from time to time based on certain factors, among other location, time, type of Services and applicable laws. We may also charge price and/or fees of a certain amount as a payment to use Application which may be collected by Us, our affiliates, or Service Provider. For avoidance of doubt, Applicable Law means all applicable laws, by-laws, enactments, regulations, regulatory policies, ordinances, protocols, industry codes, road traffic codes, regulatory permits, regulatory licences or requirements of any court, tribunal or governmental, statutory, regulatory, judicial, administrative or supervisory authority or body, which are in force from time to time during the term of these Terms of Use (“Applicable Law”).

      You may pay the Services, Third-Party Content or Offers You ordered by cash or electronic payment methods, provided by independent third parties (“Payment Method Provider”), on Application, including electronic money, loan facility, company invoice (using the connected authorized user Account with Your employer) debit or credit card or other payment methods (“Payment Method”) which may vary from time to time based on our sole discretion.

      To enable payment by Payment Method, You have to register officially on the Payment Method Provider you choose and use Your personal payment credentials. If You use other party’s registered credentials, You are fully responsible for all licenses required and all losses or disputes arise between You and that other party, either caused by Your, Our, Service Provider, Third-Party Content Provider, Offers Provider or Payment Method Provider’s negligence or omission.

      We reserve the right to refuse or postpone Your payment request using the Payment Method for certain reasons, including but not limited to any indication or We have sufficient reasons to suspect any fraud, deceit, violation against Terms of Use, violation against Applicable Law including related to payment using cards, electronic money, payment transaction processes, anti-money laundering, corruption and terrorism financing, or any unusual or suspicious behaviour, including any obligation You have yet to fulfill to Us.

      Further provisions regarding the applicable rates for certain Services, Third-Party content, Offers and/or Payment Method can be found on the additional Terms of Use of each Service You order and terms and conditions of the Service Provider, Third-Party Content Provider, Offers Provider and/or Payment Method Provider.
    3. Content Information and Promotion
      We or other parties cooperating with Us may provide Third-Party Content which You may find on the Application. In any event where the Third-Party Content is provided by other parties cooperating with Us (“Third-Party Content Provider”), We are not liable to any part of the Third-Party Content. Your access to or use of the Third-Party Content is Your conformity to the terms and conditions set forth by Us or the Third-Party Content Provider, including Our Privacy Notice or Third-Party Content Provider’s privacy policy.

      Third-Party Content means any and/or all information and goods and/or services offering, made and/or compiled and/or developed and/or managed by Third-Party Content Provider including but not limited to text or writing, pictures, quotes or excerption, photos, illustrations, animations, videos, sound or music recordings, titles, descriptions and/or any other form of data provided by Third-Party Content Provider to be displayed on the Application, including any link redirected thereto. For the avoidance of doubt, the Content also includes every and/or all information, data, actual news, writings, images, quotes, photos, illustrations, animations, videos, sound recordings, obtained by Third-Party Content Provider from third parties, where the Third-Party Content Provider has the authority to use and distribute the content.

      We or other parties cooperating with Us may provide offers or promotions (“Offers”) that are exchangeable for goods, Services or other benefits related to the use of Application. In any event where Offers are provided by other parties cooperate with Us (“Offers Providers”), We are not liable to any part of the Offers. Your access to or use of the Offers is Your conformity to the terms and conditions set forth by Us or the Offers Providers, including Our or Offers Provider’s Privacy Notice.

      All information, Offers contained in Application are intended solely to provide You the best experience when using Application or Services. You shall not abuse Offers received during the use of Application or Services.

      You agree to utilize the Offers in accordance with the terms, conditions, and purpose of the Offers and will not abuse, duplicate, monetize, transfer, use for commercial purposes or take unfair advantage of the Offers in any form of manner whatsoever.

      You understand that Offers are not exchangeable for cash, have a limited validity period and are subject to the conditions that apply to each of the Offers.
    4. Personal Information
      Collection, storing, processing, use and sharing of Your personal information, such as identity data, contact data, location data You provided when opening an Account are subject to the Privacy Notice, which is an integral part of this Terms of Use.
    5. Application Software
      We only provide official Application software on official digital markets, such as Google Play Store or Apple App Store, and for use on mobile phones or tablet devices only. Downloading the Application from platforms other than official digital markets and/or to devices other than mobile phones or tablets is a violation of these Terms of Use and of Our intellectual property rights.


       

  • What do we expect from you as a Gojek User?

    1. Your Account
      Your Account can only be used by You and cannot be transferred to other people for any reason. We reserve the right to refuse to facilitate orders if We know or have sufficient reasons to suspect that You have transferred or allowed Your Account to be used by someone else.

      The security and confidentiality of Your Account, including registered name, electronic mail address, registered mobile number, payment details and Payment Method you choose, as well as verification code generated and sent by Our or Payment Method Provider’s system are fully Your personal responsibility. All losses and risks arising from Your negligence in maintaining such security and confidentiality are borne by You. In such cases, We assume any use or order made through Your Account as Your legitimate request.

      Immediately notify Us upon knowing or suspecting that Your Account has been used without Your knowledge and consent. We will take actions We consider necessary and We may do toward that unconsented use.


      1. Account Linking
        You may link your Gojek account with third party platform to access or enable certain features, including wallet linking, loyalty programs, and accessing the services or products which are available in Our platform and third party platform.


      2. Account Deactivation and Account Unlinking
        If You wish to deactivate your Gojek account or unlink your Gojek account with other third party platform, you can access the options in the Gojek App or submitting your request directly to customerservice@gojek.com.
    2. Your Statement
    3. Your Responsibility
      You are fully responsible for the decisions that You made to use Application, Services, Third-Party Content, Offers or Payment Method. You shall treat the Service Provider, Third-Party Content Provider, Offers Provider, and Payment Method Provider respectfully and shall not engage in unauthorized, threatening or harassing behaviors when using Services, Third-Party Content, Offers or Payment Method.

      You are fully responsible for any loss and/or claim arising from the use of the Application, Services, Third-Party Content, Offers or Payment Method using Your Account, either by You or other parties who use Your account, in a manner that is contrary to this Terms and Use, Privacy Notice, including the terms and conditions and privacy policy set forth by the Service Provider, Third-Party Content Provider, Offers Provider and Payment Method Provider, or Applicable Law, including but not limited to the purposes of anti-money laundering, anti-terrorism financing, criminal activities, fraud in any form (including but not limited to phishing and/or social engineering activities), violations of intellectual property rights, and/or other activities that are harmful to the public and/or any other parties or are considered damaging to Our reputation.


       

  • What should you understand about our Intellectual Property?

    1. Intellectual Property
  • Problems and disputes settlement

    1. Troubleshoot


    2. Temporary Suspension and Permanent Suspension of Your Account
    3. Actions We Consider Necessary
    4. Limitation of Our Responsibility
    5. Force Majeure
    6. Governing Laws
    7. Dispute

 

Products Terms of Service

GoRide GoCar GoBluebird GoSend GoBox

GORIDE TERMS OF USE

as of 26 August 2021

We thank you for Your trust in GoRide Service in the Gojek App. Please take Your time to read the whole Terms of Use of GoRide ("GoRide Terms of Use").

This GoRide Terms of Use is an integral part of Gojek Terms of Use. By using the GoRide Service on the Gojek App, You will be deemed to have read and agreed to the GoRide Terms of Use. Therefore, if You do not agree to part or all of the conditions of the GoRide Terms of Use, please discontinue the use of GoRide Service.

  1. GENERAL TERMS

    Unless specifically defined below and in other parts of the GoRide Terms of Use, capital letters used in the GoRide Terms of Use must be interpreted in accordance with the terms in the Gojek Terms of Use.

    GoRide is a transportation service provided by a Driver Partner by using a motorized two-wheeled vehicle (motorbike) to take passengers from the pickup location to the User-specified destination.

    Driver Partner is a third party-independent Service Provider that agrees to become Our partner, cooperate with Us with a partnership scheme, and is not Our employees, agents or representatives.

  2.  

  3. TERMS OF SERVICE
    1. You must provide complete and accurate information regarding the complete pick-up address and destination specified by the User who will use GoRide Service.
    2. Passengers are prohibited from carrying items that are prohibited or that are not in accordance with the applicable laws and regulations, including but not limited to illegal or dangerous items such as narcotics, illegal drugs or hazardous materials and items that weigh more than the dimensions or capacity two-wheeled vehicles driven by Driver Partner.
    3. GoRide service is not a service for sending goods or instant couriers. If You intend to use the service for the purpose of sending goods or instant courier, You can use GoSend or GoBox Service.
    4. If the Driver Partner drives the vehicle in a way that endangers others, You can notify Us through the channel as stipulated in the Gojek Terms of Use.
    5. Passengers are responsible for their own safety. Therefore, passengers must wear helmets while traveling using GoRide Service. You understand that You are required to maintain the number of passengers in accordance with the carrying capacity of two-wheeled vehicles driven by Driver Partner. The Driver Partner has the right to reject or cancel Your GoRide Service order if the Driver Partner knows that the number of passengers will exceed the carrying capacity of two-wheeled vehicles.
    6. Fees of the GoRide Service’s performance (“User Fee”) will be offered and displayed on the Gojek App before You use GoRide Service. You understand and acknowledge that We can change the offer and/or updates the User Fee offered to You from time to time based on factors, including location, time, applicable laws and regulations. If there are other costs incurred during the provision of GoRide Service for You, including but not limited to toll fees and parking fees, then You are fully responsible for these costs and the Driver Partner has the right to request full reimbursement of these other costs of Yours.
    7. Payment of other fees as referred to in number 2(g) can be made in cash or paid through other payment features available in the Gojek App.
  4.  

  5. LEFT GOODS
    1. Goods left behind on the Driver Partner's vehicle are not Our responsibility. We do not provide safekeeping services in any form from passengers.
    2. If the Driver Partner hands over the goods left behind to Us, the User can retrieve items that are left behind within 30 (thirty) business days at the latest from the date of the transaction between the User and the Driver Partner in Our nearest office ("Period of Goods Retrieval"). If the item left behind is not retrieved during the Period of Goods Retrieval, then the passing of the Period of Goods Retrieval is Your express statement that the goods has been transferred and handed over to Us and therefore We have the right to, without Your prior consent, take actions that We deem appropriate for the goods (including but not limited to donating, selling, destroying or disposing of the goods).
    3. In the event that the goods left behind is not Your property, if after the expiration of the Period of Goods Retrieval we understand that the item goods behind will not be taken, You are deemed to have wanted the ownership of the goods left behind to Us as provided for in this Article. The transfer of goods is Your responsibility and the relationship between You and the owner of the goods left behind.
  6.  

  7. USER’S REPRESENTATION AND WARRANTY
    1. The representations and warranties of the User as stipulated in this Article 4 are in addition to the representations and warranties provided for the User as contained in the Gojek Terms of Use. There are no provisions in this Article 4 that reduce or limit the applicability of the representations and warranties provided by the User in the Gojek Terms of Use.
    2. You represent and warrant that You know and understand the risk of driving when providing GoRide Services, including but not limited to the possibility of an accident involving passengers and/or Driver Partner.
    3. In the event that loss or problems occurred when You experience during the provision of GoRide Service, including due to an accident caused by the Driver Partner's negligence or traffic violation, We may, with Our best efforts, help bring You together with the relevant Service Provider in seeking solutions for the problem. We do not have any liability for any problems or disputes that arise between You and the Driver Partner, including taking legal action deemed necessary by You or the Driver Partner.
    4. Without prejudice to the provisions of Article 4(d) above, passenger safety is our most priority, and therefore, at Our sole discretion, We are cooperating with the third party insurance provider to provide insurance coverage to all passengers using GoRide Service. For more information on the insurance provided by the third party insurance provider, You can access it through https://www.gojek.com/blog/asuransi/.

      For your convenience, we are cooperating with a third party insurance provider to provide additional coverage of accident insurance for the passenger during the implementation of GoRide Services. you can choose, at your absolute discretion, to opt in this additional coverage of accident insurance. For more information on this additional coverage of accident insurance, you can access it through https://www.gojek.com/blog/gojek/asuransi-perjalanan/

      For the avoidance of doubt, We don’t act as an agent or representative of a third-party insurance service provider and not a party to the insurance agreement between You and the third party insurance provider.

    5. The Driver Partner has the right to refuse Your GoRide Service request if the Driver Partner has reasonable reasons to suspect that You have, or by accepting Your request, you will violate the GoRide Terms of Use, the Gojek Terms of Use or applicable laws and regulations.

How to Contact Us
You can contact us by e-mail to the following address: customerservice@gojek.com or by telephone to number (021) 5084 9000. All Your correspondence will be recorded and stored for Our records.

GOCAR TERMS OF USE

as of 26 August 2021

We thank you for Your trust in GoCar Service in the Gojek App. Please take Your time to read the whole Terms of Use of GoCar ("GoCar Terms of Use").

This GoCar Terms of Use is an integral part of Gojek Terms of Use. By using the GoCar Service on the Gojek App, You will be deemed to have read and agreed to the GoCar Terms of Use. Therefore, if You do not agree to part or all of the conditions of the GoCar Terms of Use, please discontinue the use of GoCar Service.

  1. GENERAL TERMS

    Unless specifically defined below and in other parts of the GoCar Terms of Use, capital letters used in the GoCar Terms of Use must be interpreted in accordance with the terms in the Gojek Terms of Use.

    GoCar is a transportation service provided by a Service Provider by using a motorized four-wheeled vehicle to take passengers from the pickup location to the User-specified destination.

    Driver Partner is a third party-independent Service Provider that agrees to become Our partner, cooperate with Us with a partnership scheme, and is not Our employees, agents or representatives.



  2. TERMS OF SERVICE
    1. You must provide complete and accurate information regarding the complete pick-up address and destination specified by the User who will use GoCar Services.
    2. Passengers are prohibited from carrying items that are prohibited or that are not in accordance with the applicable laws and regulations, including but not limited to illegal or dangerous items such as narcotics, illegal drugs or hazardous materials and items that weigh more than the dimensions or capacity of four-wheeled vehicles driven by Driver Partner.
    3. GoCar service is not a service for sending goods or instant couriers. If You intend to use the service for the purpose of sending goods or instant courier, You can use GoSend or GoBox Service.
    4. If the Driver Partner drives the vehicle in a way that endangers others, You can notify Us through the channel as stipulated in the Gojek Terms of Use.
    5. Passengers are responsible for their own safety. Therefore, passengers must wear a seatbelt while traveling using GoCar Services. You understand that You are required to maintain the number of passengers in accordance with the carrying capacity of four-wheeled vehicles driven by Driver Partner. The Driver Partner has the right to reject or cancel Your GoCar Service order if the Driver Partner knows that the number of passengers will exceed the carrying capacity of four-wheeled vehicles.
    6. Fees of the GoCar Service’s performance (“User Fee”) will be offered and displayed on the Gojek App before You use GoCar Services. You understand and acknowledge that We can change the offer and/or updates the User Fee offered to You from time to time based on factors, including location, time, applicable laws and regulations. If there are other costs incurred during the provision of GoCar Services for You, including but not limited to toll fees and parking fees, then You are fully responsible for these costs and the Driver Partner has the right to request full reimbursement of these other costs of Yours.
    7. Payment of other fees as referred to in number 2(f) can be made in cash or paid through other payment features available in the Gojek App.


  3. LEFT GOODS
    1. Goods left behind on the Driver Partner's vehicle are not our responsibility. We do not provide safekeeping services in any form from passengers.
    2. If the Driver Partner hands over the goods left behind to Us, the User can retrieve goods that are left behind within 30 (thirty) business days at the latest from the date of the transaction between the User and the Driver Partner in our nearest office ("Period of Goods Retrieval"). If the goods left behind is not retrieved during the Period of Goods Retrieval, then the passing of the Period of Goods Retrieval is Your express statement that the item has been transferred and handed over to Us and therefore We have the right to, without Your prior consent, take actions that we deem appropriate for the goods (including but not limited to donating, selling, destroying or disposing of the Goods).
    3. In the event that the item left behind is not Your property, if after the expiration of the Period of Goods Retrieval We understand that the item left behind will not be taken, You are deemed to have wanted the ownership of the goods left behind to us as provided for in this Article. The occurrence of the transfer of goods is Your responsibility and the relationship between You and the owner of the goods left behind.


  4. USER’S REPRESENTATION AND WARRANTY
    1. The statements and guarantees of the User stipulated in Article 4 are in addition to the statements and guarantees provided by the User as contained in the Terms of Use. There are no provisions in Article 4 that reduce or limit the applicability of the statements and guarantees provided by the User in the Gojek Terms of Use.
    2. You represent and warrant that You know and understand the risk of driving when providing GoCar Services, including but not limited to the possibility of an accident involving passengers and/or Driver Partner.
    3. In the event of any loss or problems that You experience during the provision of GoCar Service, including due to an accident caused by the Driver Partner's negligence or traffic violation, We may, with Our best efforts, help bring You together with the relevant Driver Partner in seeking solutions for the problem. We do not have any liability for any problems or disputes that arise between You and the Driver Partner, including taking legal action deemed necessary by You or the Service Provider.
    4. Without prejudice to the provisions of Article 4(c) above, passenger safety is our most priority, and therefore, at Our sole discretion, We are cooperating with the third party insurance provider to provide insurance coverage to all passengers using GoCar Service. For more information on the insurance provided by the third party insurance provider, You can access it through https://www.gojek.com/blog/gocar/asuransi-kecelakaan-gocar/.

      For your convenience, we are cooperating with a third party insurance provider to provide additional coverage of accident insurance for the passenger during the implementation of GoCar Services. You can choose, based on Your needs and at Your absolute discretion, to opt in this additional coverage of accident insurance. For more information on this additional coverage of accident insurance, you can access it through https://www.gojek.com/blog/gojek/asuransi-perjalanan/.

      For the avoidance of doubt, We don’t act as an agent or representative of a third-party insurance service provider and not a party to the insurance agreement between You and the third party insurance provider. If you choose to opt in to procure this additional coverage of accident insurance, then you will have a direct relationship with the third party insurance provider.

    5. The Driver Partner has the right to refuse Your GoCar Service request if the Driver Partner has reasonable reasons to suspect that You have, or by accepting Your request, You will violate the Terms of Use of this GoCar, the Gojek Terms of Use or applicable laws and regulations.


How to Contact Us

You can contact us by e-mail to the following address: customerservice@gojek.comor by telephone to number (021) 5084 9000. All Your correspondence will be recorded and stored for Our records.

GOBLUEBIRD TERMS OF USE

as of 01 September 2019

Kami berterima kasih atas kepercayaan Anda terhadap Layanan GoBlueBird dalam Aplikasi Gojek. Mohon luangkan waktu Anda untuk membaca keseluruhan Ketentuan Penggunaan GoBlueBird (“Ketentuan Penggunaan GoBlueBird”) ini. Ketentuan Penggunaan GoBlueBird ini merupakan bagian yang tidak terpisahkan dari Ketentuan Penggunaan. Jika Anda menggunakan Layanan GoBlueBird pada Aplikasi Gojek, maka Anda akan dianggap telah membaca dan menyetujui Ketentuan Penggunaan GoBlueBird ini. Oleh karenanya, jika Anda tidak menyetujui bagian apapun dari Ketentuan Penggunaan GoBlueBird ini, mohon agar Anda tidak melanjutkan penggunaan Layanan GoBlueBird.

  1. ISTILAH UMUM

    Kecuali didefinisikan secara khusus di bawah ini dan pada bagian lain dari Ketentuan Penggunaan GoBlueBird ini, istilah-istilah dalam huruf besar yang digunakan dalam Ketentuan Penggunaan GoBlueBird ini harus ditafsirkan sesuai dengan istilah yang ada di dalam Ketentuan Penggunaan. 

    Blue Bird adalah PT Blue Bird Tbk., Affiliasinya, atau perusahaan lain yang berwenang atas pengoperasian taksi dengan merek Bluebird atau Silverbird;

    GoBlueBird adalah layanan yang tersedia didalam Aplikasi Gojek, yaitu layanan transportasi taksi Blue Bird yang dapat dipesan melalui Aplikasi Gojek untuk kemudian digunakan oleh Pengguna sebagai sarana transportasi dari lokasi penjemputan ke lokasi tujuan yang ditentukan oleh Pengguna.

    Pengemudi adalah pengemudi taksi Blue Bird yang memiliki hubungan hukum dengan Blue Bird sebagai penyedia layanan transportasi serta bukan karyawan, agen atau perwakilan Kami.

  2. KETENTUAN LAYANAN
    1. Pengguna dapat menggunakan layanan GoBlueBird untuk mencari taksi Blue Bird yang dapat digunakan oleh Pengguna sebagai sarana transportasi dari lokasi penjemputan ke lokasi tujuan yang ditentukan melalui Aplikasi Gojek. Untuk menghindari keraguan, kami hanya memfasilitasi pencarian taksi Blue Bird di sekitar lokasi Pengguna.
    2. Anda wajib memberikan informasi yang lengkap dan akurat mengenai alamat lengkap penjemputan dan tujuan yang ditentukan oleh Pengguna yang akan menggunakan Layanan GoBlueBird.
    3. Kami tidak menjamin ketersediaan taksi Blue Bird disekitar lokasi penjemputan yang ditentukan oleh Anda. Ketersediaan taksi Blue Bird sepenuhnya berada dalam kendali Pengemudi yang bekerja sama dengan Kami.
    4. Penumpang dilarang untuk membawa barang-barang yang dilarang atau yang tidak sesuai dengan peraturan perundang-undangan yang berlaku, termasuk namun tidak terbatas pada barang-barang ilegal atau berbahaya seperti narkotika, obat-obatan terlarang atau bahan berbahaya serta barang yang beratnya melebihi dimensi atau kapasitas kendaraan roda empat yang dikemudikan oleh Pengemudi.
    5. Apabila Pengemudi mengemudikan kendaraannya dengan cara yang membahayakan orang lain, Anda dapat memberitahukan Kami melalui saluran sebagaimana diatur dalam Ketentuan Penggunaan.
    6. Penumpang bertanggung jawab untuk keselamatannya sendiri. Oleh karena itu, Pengguna wajib mengenakan sabuk pengaman selama perjalanan menggunakan Layanan GoBlueBird. Anda memahami bahwa Anda wajib untuk menjaga jumlah penumpang sesuai dengan kapasitas angkut kendaraan roda empat yang dikemudikan oleh Pengemudi. Pengemudi berhak untuk menolak atau membatalkan pesanan Layanan GoBlueBird Anda apabila Pengemudi mengetahui bahwa jumlah penumpangnya akan melebihi dari kapasitas angkut kendaraan roda empat.
    7. Kami tidak bertanggung-jawab atas setiap kecelakaan yang terjadi pada saat penyediaan layanan transportasi oleh pengemudi, termasuk kecelakaan yang disebabkan oleh kelalaian ataupun pelanggaran lalu lintas yang dilakukan oleh Pengemudi. Kecelakaan tersebut sepenuhnya merupakan tanggung-jawab Pengemudi dan Blue Bird yang bekerja sama dengan Kami.
    8. Perkiraan Tarif Layanan GoBlueBird akan ditampilkan pada Aplikasi Gojek sebelum Anda menggunakan Layanan GoBlueBird. Anda memahami bahwa Kami dapat mengubah dan/atau memperbaharui perkiraan tarif Layanan GoBlueBird dari waktu ke waktu berdasarkan faktor tertentu, antara lain penetapan tarif yang dilakukan oleh Blue Bird, lokasi, waktu, hukum dan peraturan perundang-undangan yang berlaku. Apabila terdapat biaya-biaya lain yang timbul selama penyediaan Layanan GoBlueBird untuk Anda, termasuk namun tidak terbatas pada biaya tol dan biaya parkir, maka Anda sepenuhnya bertanggung jawab atas biaya-biaya tersebut dan Penyedia Layanan berhak untuk meminta penggantian biaya-biaya lain tersebut dari Anda.
    9. Kami memfasilitasi perhitungan pembebanan Tarif Layanan GoBlueBird dari Pengguna kepada Pengemudi dengan cara menampilkan harga perkiraan Tarif Layanan GoBlueBird, kecuali biaya-biaya lain sebagaimana dijelaskan dalam angka 2.8. Namun, Pengguna atau penumpang akan dibebankan dengan Tarif Layanan GoBlueBird yang aktual dimana Tarif Layanan GoBlueBird tersebut dihitung melalui argo atau ‘taximeter’ yang terpasang pada kendaraan Pengemudi.
    10. Pembayaran biaya-biaya lain sebagaimana dimaksud dalam angka 2.8 dapat dilakukan secara tunai atau dibayarkan melalui fitur pembayaran lain yang tersedia pada Aplikasi Gojek.
  3. BARANG YANG TERTINGGAL
    1. Barang yang tertinggal pada kendaraan Pengemudi, bukan merupakan tanggung jawab Kami. Kami tidak menyediakan layanan penitipan dalam bentuk apapun dari penumpang.
    2. Apabila Pengemudi menyerahkan barang yang tertinggal pada kepada Kami, Pengguna dapat mengambil barang yang tertinggal dalam waktu 30 (tiga puluh) hari kerja sejak tanggal transaksi antara Pengguna dan Pengemudi di kantor Kami yang terdekat (“Jangka Waktu Pengambilan Barang”). Apabila barang yang tertinggal tersebut tidak diambil dalam Jangka Waktu Pengambilan Barang, maka lewatnya Jangka Waktu Pengambilan Barang merupakan pernyataan tegas dari Anda bahwa barang tersebut telah dialihkan dan diserahkan kepemilikannya kepada Kami dan oleh karenanya Kami berhak untuk, tanpa perlu mendapatkan persetujuan terlebih dahulu dari Anda, mengambil tindakan yang Kami anggap sesuai atas barang tersebut (termasuk namun tidak terbatas pada mendonasikan, menjual, menghancurkan atau membuang Barang).
    3. Dalam hal barang yang tertinggal bukan barang milik Anda, jika setelah lewatnya Jangka Waktu Pengambilan Barang Kami memahami bahwa barang yang tertinggal tersebut tidak kunjung diambil, Anda dianggap telah menghendaki beralihnya kepemilikan barang yang tertinggal tersebut kepada Kami sebagaimana diatur dalam Pasal ini. Terjadinya peralihan atas barang tersebut menjadi tanggung jawab Anda dan hubungan antara Anda dengan pemilik barang yang tertinggal.
  4. PERNYATAAN DAN JAMINAN PENGGUNA
    1. Pernyataan dan jaminan Pengguna yang diatur dalam Pasal 4 ini adalah sebagai tambahan atas pernyataan dan jaminan yang diberikan Pengguna sebagaimana termuat dalam Ketentuan Penggunaan. Tidak ada ketentuan dalam Pasal 4 ini yang mengurangi atau membatasi keberlakuan dari pernyataan dan jaminan yang diberikan Pengguna di dalam Ketentuan Penggunaan.
    2. Anda menyatakan dan menjamin bahwa Anda telah mengetahui dan memahami resiko berkendara pada saat penyediaan Layanan GoBlueBird, termasuk namun tidak terbatas pada kemungkinan terjadinya kecelakaan yang melibatkan penumpang dan/atau Pengemudi.
    3. Apabila terjadi kerugian atau permasalahan yang Anda alami pada saat penyediaan Layanan GoBlueBird, termasuk akibat kecelakaan yang disebabkan oleh kelalaian ataupun pelanggaran lalu lintas yang dilakukan oleh Pengemudi, Kami hanya akan, dengan upaya terbaik Kami, membantu mempertemukan Anda dengan Pengemudi yang terkait dalam mencari penyelesaian atas masalah tersebut. Kami tidak mempunyai kewajiban apapun terhadap setiap permasalahan atau perselisihan yang timbul antara Anda dan Pengemudi, termasuk pada mengambil tindakan tindakan hukum yang dianggap perlu oleh Anda atau Pengemudi.
    4. Pengemudi berhak untuk menolak permintaan Layanan GoBlueBird Anda jika Pengemudi memiliki alasan yang wajar untuk mencurigai bahwa Anda telah, atau dengan menerima permintaan Anda, Anda akan melanggar Ketentuan Penggunaan GoBlueBird ini, Ketentuan Penggunaan atau hukum dan peraturan perundang-undangan yang berlaku.
  5. CARA MENGHUBUNGI KAMI

    Anda dapat menghubungi Kami melalui surat elektronik ke alamat customerservice@go-jek.com atau melalui telepon ke nomor (021) 5084 9000. Semua korespondensi Anda akan dicatat, direkam dan disimpan untuk arsip Kami.

GOSEND TERMS OF USE

as of 9 December 2019

We thank you for Your trust in GoSend Service in the Gojek App. Please take Your time to read the whole Terms of Use of GoSend ("GoSend Terms of Use").

This GoSend Terms of Use is an integral part of Gojek Terms of Use. If You use the GoSend Service on the Gojek App, You will be deemed to have read and agreed to the GoSend Terms of Use. Therefore, if You do not agree to part or all of the conditions of the GoSend Terms of Use, please discontinue the use of GoSend Service.

  1. GENERAL TERMS

    Unless specifically defined below and in other parts of the GoSend Terms of Use, capital letters used in the GoSend Terms of Use must be interpreted in accordance with the terms in the Gojek Terms of Use.

    Goods are goods that will be sent by the sender to the recipient using the services of a Driver Partner through GoSend.

    GoSend is a Goods delivery service organized by PT Paket Anak Bangsa as one of Our affiliates, provided by Driver Partner by using two-wheeled motorized vehicles to deliver Goods from the pickup location of the sender of Goods to the recipient's User-specified destination location.

    Driver Partner is a third party-independent Service Provider that agrees to become Our partner and Our affiliates', namely PT Paket Anak Bangsa, that cooperates with Us with a partnership scheme, and is not Our employees, agents or representatives.

  2.  

  3. TERMS OF SERVICE
    1. You are required to provide complete and accurate information regarding the complete address of the pickup of the Goods, the destination of the recipient of the Goods and the type of Goods to be delivered by writing the details of the item (e.g., item name, item weight and type of goods) in the Goods description field provided. You can choose to fill in additional information regarding the sender's telephone number, the recipient's telephone number and/or special instructions on the delivery of Goods.
    2. Should you deem necessary, subject to your own assessment in accordance with the details of the Goods, you can do packaging on the Goods so that the Goods sent by the Driver Partner are not damaged during the trip.
    3. If the Goods to be delivered have been packed, with your approval and as witness by You, the Driver Partner shall have the right to open the packaging to ensure that the contents are in accordance with the description of the Goods and do not violate the GoSend Terms of Use.
    4. Fees of the GoSend Service’s performance (“User Fee”) will be displayed on the Gojek App before you use GoSend Services. You understand and acknowledge that We can change the offer and/or update the User Fee offered from time to time based on certain factors, including location, time, applicable laws and regulations. If there are other costs incurred during the provision of GoSend for You, including but not limited to toll fees and parking fees, then You are fully responsible for these costs and the Driver Partner has the right to request reimbursement of these other costs of Yours
    5. Payment of other fees as referred to in number 2(d) can be made in cash or paid through other payment features available in the Gojek App.
  4.  

  5. INSURANCE FOR GOSEND SERVICES
    1. For Your convenience, We are cooperating with a third party insurance provider to provide insurance coverage for Goods during the implementation of GoSend Services. For more information on the insurance provided by the third party insurance provider, You can access it through https://www.gojek.com/blog/gosend/asuransi-layanan-gosend/.
    2. For the avoidance of doubt, We don’t act as an agent or representative of a third-party insurance service provider and not a party to the insurance agreement between You and the third party insurance provider.
    3. You cannot make an insurance claim if the Goods You send through GoSend Services are Goods included under the type of Goods as stipulated in Article 4 of this GoSend Terms of Use.
  6.  

  7. TYPES OF GOODS THAT CANNOT BE SENT USING GOSEND SERVICES

    When a User uses GoSend Services, the User is obliged to ensure that the Goods delivered are Goods that are not categorized as the Goods that cannot be delivered using GoSend Services, among:

    1. Restricted Goods, including but not limited to:
      • Money (cash, coins, foreign currency);
      • Narcotics, marijuana, morphine, and other products that cause addiction;
      • Pornography in any form;
      • Delivery that requires a longer duration than the required transit time;
      • Living animals and plants;
      • Easily damaged groceries and beverages that require refrigeration or a controlled environment;
      • Explosives, firearms, weapons, and parts thereof;
      • Gambling device and lottery ticket;
      • Government-controlled goods;
      • Goods resulting from crime, for example stolen goods and so on; and/or
      • Other goods which are prohibited by applicable laws and regulations;
    2. Extraordinary Goods, including but not limited to:
      • Artworks, including works made or done using creative skills, sense or talents for sale, exhibited or collected, including, but not limited to items (and parts thereof) such as paintings, drawings, vases, rugs;
      • Films, photographic images, including negative photography, chromes photography, photography slides;
      • Commodities that are naturally very vulnerable to damage, or highly variable market values, or difficult to ascertain;
      • Antiques, commodities that show the style or fashion of a past era which history, age or scarcity contributes to its value. These items include but are not limited to, furniture, tableware, glasses, and collectibles such as coins, stamps;
      • Glassware in the form of jewelry, including costume jewelry, watches and parts thereof, gemstones or stones (noble or semiprecious) industrial diamonds and jewelry made of precious metal;
      • Animal hair, including but not limited to fur clothing, clothing with trimming and furry skin;
      • Precious Metals, including but not limited to gold and silver bars or powder, deposits or platinum (except as an integral part of electronic machinery);
      • Stamps, excise on liquor, stamp duty; and/or
      • Gold Coins (must be packaged with coin headers or Safe-T Mailers and must be kept from touching one another or wrapped in layered material).
    3. Valuable Documents, including but not limited to:
      • Land Ownership Certificate and/or Right of Land Ownership Certificate (SHM) and Building Exploitation Permit (HGB);
      • Proof of Motor Vehicle Ownership (BPKB), Graduation Certificate, Passport; and/or
      • Other Bank Deposit Bond Certificates defined by Us as Valuable Documents.
    4. Goods that exceed the vehicle's carrying capacity.
  8.  

  9. UNDELIVERED GOODS
    1. Goods that cannot be delivered because the recipient of the Goods cannot be found at the recipient’s address is not Our responsibility. We do not provide safekeeping services in any form for You or the sender of the Goods.
    2. If the Driver Partner hands over the undelivered Goods as stipulated in Article 5(a) to Us, the User can retrieve the undelivered Goods within 30 (thirty) calendar days from the date of the transaction between the User and the Driver Partner in our nearest office ("Period of Goods Retrieval"). If the undelivered Goods is not retrieved during the Period of Goods Retrieval, then the expiration of the Period of Goods Retrieval is your express statement that the Goods has been transferred and handed over to Us and therefore We have the right to, without Your prior consent, take actions that we deem appropriate for the Goods (including but not limited to donating, selling, destroying or disposing the Goods).
    3. In the event that the undelivered Goods as provided in Article 5(a) are not Your property and We understand that the undelivered Goods have not been taken by You or your representative after the Period of Goods Retrieval has expired, You are deemed to have intentionally grant Your consent to transfer the ownership of the Goods to Us as set forth in this Article. The event of the transfer of Goods is Your responsibility. You acknowledge that You will hold Us harmless from any issue that occur between You and the owner of the undelivered Goods.
  10.  

  11. USER’S REPRESENTATION AND WARRANTY
    1. The representations and warranties of the User as stipulated in Article 6 are in addition to the representations and warranties provided by the User as contained in the Gojek Terms of Use. There are no provisions in this Article 6 that reduce or limit the applicability of the representations and warranties provided by the User in the Gojek Terms of Use.
    2. You represent and warrant that You know and understand the risks of sending Goods using GoSend Services and: a. if You are the sender of Goods, You are the person authorized to deliver Goods and b. if You are the recipient of the Goods, you are the person authorized to receive the Goods.
    3. In the event that You experience loss or problems during the provision of GoSend Service, We will, with Our best efforts, help bring You together with the relevant Driver Partner in seeking solutions for the problem. We do not have any obligation for any problems or disputes that arise between You and the Driver Partner, including for taking legal action as deemed necessary by You or the Driver Partner.
    4. The Driver Partner has the right to refuse Your GoSend Service request if the Driver Partner has reasonable reasons to suspect that You have, or by accepting an order from You, You will violate the GoSend Terms of Use, the Gojek Terms of Use or applicable laws and regulations.

GOBOX TERMS OF USE

as of 29 June 2020

We thank you for Your trust in GoBox Service in the Gojek App. Please take Your time to read the whole Terms of Use of GoBox ("GoBox Terms of Use").

This GoBox Terms of Use is an integral part of Gojek Terms of Use. If You use the GoBox Service on the Gojek App, You will be deemed to have read and agreed to the GoBox Terms of Use. Therefore, if You do not agree to part or all of the conditions of the GoBox Terms of Use, please discontinue the use of GoBox Service.

  1. GENERAL TERMS

    Unless specifically defined below and in other parts of the GoBox Terms of Use, capitalized terms used in the GoBox Terms of Use must be interpreted in accordance with the terms in the Gojek Terms of Use.

    Goods are goods that will be sent by the sender to the recipient using the services of a Driver Partner through GoBox.

    GoBox is a Goods delivery service organized by PT Paket Anak Bangsa as one of Our affiliates, provided by Driver Partner by using four-wheeled or more motorized vehicles to deliver Goods from the pickup location of the sender of Goods to the recipient's User-specified destination location.

    Driver Partner is a third party-independent Service Provider that agrees to become Our partner and Our affiliates’, namely PT Paket Anak Bangsa, that cooperate with Us with a partnership scheme, and is not Our employees, agents or representatives.


  2. TERMS OF SERVICE
    1. You are required to provide complete and accurate information regarding the type of vehicle of the Driver Partner to transport the Goods, the complete address of the pickup of the Goods, the destination of the recipient of the Goods and the type of Goods to be delivered by writing the details of the item (e.g., item name, item weight, and type of goods) in the Goods description field provided. You are also required to fill out information regarding the sender's telephone number and the recipient's telephone number, and may provide special instructions on the delivery of Goods.
    2. Should You deem necessary, subject to Your own assessment in accordance with the details of the Goods, You can do packaging on the Goods so that the Goods sent by the Driver Partner are not damaged during the trip.
    3. If the Goods to be shipped have been packed, the Driver Partner can, as permitted and witnessed by You, open and check the inside of the packaging to ensure that the contents are in accordance with the description of the Goods and do not violate the GoBox Terms of Use.
    4. We do not provide loading and transport assistive equipment such as dollies, pallets, vertical transfer equipment, and other similar equipment. The User or the sender is responsible for providing such equipment if needed.
    5. If deemed necessary, User can request additional personnel to assist with loading and transport at additional costs that will be calculated into the User Fee.
    6. Fees of the GoBox Service’s performance (“User Fee”) will be displayed on the Gojek App before you use GoBox Services. You understand and acknowledge that We can change the offer and/or update the User Fee offered from time to time based on certain factors, including location, time, and applicable laws and regulations. If there are other costs incurred during the provision of GoBox Service for You, including but not limited to toll fees and parking fees, then You are fully responsible for these costs and the Driver Partner has the right to request reimbursement of these other costs to You.
    7. Payment of other fees as referred to in number 2(e) and 2(f) can be made in cash or paid through other payment features available in the Gojek App.

  3. DAMAGED, DEFECTIVE, LOST GOODS AND PROVISIONS ABOUT INDEMNITY FOR GOBOX SERVICES
    1. If the sender's property is damaged, defective or lost during the implementation of GoBox Services, You can file a complaint to the Gojek Call Center or send an email as explained in the Gojek App Terms of Use under “How to Contact Us” section.
    2. For the purpose of filing a complaint with regards to lost or damaged Goods, the User is obliged to prepare and send all required documents to GoBox and/or the insurance provider. The required documents can be seen on information page related to GoBox Insurance at https://www.gojek.com/blog/gobox/asuransi-gobox.
    3. We cooperate with a third-party insurance provider to provide insurance for Your Goods that are damaged or lost within the course of Your use of GoBox Services. If You decide to insure Your Goods, please choose the value of insurance coverage with the insurance premium price according to Your needs under the 'Insurance' menu on the GoBox Service booking page.

      For the avoidance of doubt, We don’t act as an agent or representative of the third-party insurance service provider and not a party to the insurance agreement for the Goods transported between You and the third party insurance provider.

    4. You cannot claim for compensation to Us if You submit the claim more than 7 (seven) working days after the date the GoBox Service is performed. You also cannot make a claim to Us if the Goods You send through GoBox Services are categorized as the type of goods as stipulated in Article 4 of this GoBox Terms of Use.
    5. For any claim of items loss or damage, you will be charged 2.5% of the applicable coverage value (which takes into account the Good’s depreciation value).

  4. TYPES OF GOODS THAT CANNOT BE SENT USING GOBOX SERVICES

    When a User uses GoBox Services, the User is obliged to ensure that the Goods delivered are not categorized as the goods that cannot be delivered using GoBox Services, including:

    1. Restricted Goods, including but not limited to:
      • Money (cash, coins, foreign currency);
      • Narcotics, marijuana, morphine, and other products that cause addiction;
      • Pornography in any form;
      • Delivery that requires a longer duration than the required transit time;
      • Living animals and plants;
      • Easily damaged groceries and beverages that require refrigeration or a controlled environment;
      • Explosives, firearms, weapons, and parts thereof;
      • Gambling device and lottery ticket;
      • Government-controlled goods;
      • Goods resulting from crime, for example stolen goods and so on; and/or
      • Other goods which are prohibited by applicable laws and regulations;
    2. Extraordinary Goods, including but not limited to:
      • Artworks, including works made or done using creative skills, sense or talents for sale, exhibited or collected, including, but not limited to items (and parts thereof) such as paintings, drawings, vases, rugs;
      • Films, photographic images, including negative photography, chromes photography, photography slides;
      • Commodities that are naturally very vulnerable to damage, or highly variable market values, or difficult to ascertain;
      • Antiques, commodities that show the style or fashion of a past era whose history, age or scarcity contributes to its value. These items include but are not limited to, furniture, tableware, glasses, and collectibles such as coins, stamps;
      • Glassware in the form of jewelry, including costume jewelry, watches and parts thereof, gemstones or stones (noble or semiprecious) industrial diamonds and jewelry made of precious metal;
      • Animal hair, including but not limited to fur clothing, clothing with trimming and furry skin;
      • Precious Metals, including but not limited to gold and silver bars or powder, deposits or platinum (except as an integral part of electronic machinery);
      • Digital goods and / or intangible goods containing the conversion of refill units that have economic value, such as electric pulse vouchers, electric game vouchers, electric tokens;
      • Stamps, excise on liquor, stamp duty;
      • Blood stock: and/or
      • Gold Coins (must be packaged with coin headers or Safe-T Mailers and must be kept from touching one another or wrapped in layered material).
    3. Valuable Documents, including but not limited to:
      • Land Ownership Certificate and/or Right of Land Ownership Certificate (SHM) and Building Exploitation Permit (HGB);
      • Proof of Motor Vehicle Ownership (BPKB), Graduation Certificate, Passport; and/or
      • Other Bank Deposit Bond Certificates defined by us as Valuable Documents.
    4. Goods which (weight and volume) exceed the vehicle's carrying capacity as stipulated in the GoBox Service in the Gojek App and/or the applicable laws.

  5. UNDELIVERED GOODS
    1. The User agrees that undelivered Goods, for the reason that the recipient cannot be found at the recipient's address, are not our responsibility. We do not provide depository services for goods in any form for the User or the recipients.
    2. In the event of undelivered Goods due to the recipient not being found at the recipient's address, the Driver Partner will deliver such Good back to the sender’s address.
    3. For the avoidance of doubt, the User will not be charged for the redelivery of Goods from the recipient’s address to the sender due to the recipient not being found at the recipient’s address.

  6. USER’S REPRESENTATION AND WARRANTY
    1. The representations and warranties of the User as stipulated in Article 6 are in addition to the representations and warranties provided for the User as contained in the Gojek Terms of Use. There are no provisions in this Article 6 that reduce or limit the applicability of the representations and warranties provided for the User in the Gojek Terms of Use.
    2. You represent and warrant that You know and understand the risks of sending Goods using GoBox Services and: a. if You are the sender of Goods, You are the person authorized to deliver Goods and b. if You are the recipient of the Goods, you are the person authorized to receive the Goods.
    3. In the event that loss or problems occurred when You experience during the provision of GoBox Service, including due to an accident caused by the Driver Partner's negligence or traffic violation, We will, with Our best efforts, help bring You together with the relevant Driver Partner in seeking solutions for the problem. We do not have any responsibility for any problems or disputes that arise between You and the Driver Partner, including taking legal action deemed necessary by You or the Driver Partner.
    4. The Driver Partner has the right to refuse Your GoBox Service request if the Driver Partner has reasonable reasons to suspect that You have, or by accepting an order from You, You will, violate the GoBox Terms of Use, the Gojek Terms of Use or applicable laws and regulations.
GoFood GoMart GoShop

GOFOOD TERMS OF USE

as of 29 October 2021

We thank you for Your trust in GoFood Service in the Gojek App. Please take Your time to read the whole Terms of Use of GoFood ("GoFood Terms of Use").

This GoFood Terms of Use is an integral part of the Gojek Terms of Use. If You use the GoFood Service on the Gojek App, You will be deemed to have read and agreed to the GoFood Terms of Use. Therefore, if You do not agree to part or all of the conditions of the GoFood Terms of Use, please discontinue the use of GoFood Service.

  1. GENERAL TERMS

    Unless specifically defined below and in other parts of GoFood Terms of Use, capital letters used in the GoFood Terms of Use must be interpreted in accordance with the terms in the Gojek Terms of Use.

    Outlet is restaurants, bistros, shop stalls, carts and/ or other physical forms as registered in the Gojek App that are owned and managed by Merchants.

    GoFood is one of the services available in the Gojek App, where You can make Transactions in the Outlet.

    Merchant is the party that owns and manages Outlets which acts as provider of Products.

    Driver Partner is an independent third party Service Provider who agrees to be Our partner, cooperates with Us with partnership scheme, and is not Our employee, agent or representative.

    Product is food and/or beverages that You order through GoFood Service at the Outlets You choose.

    Transaction is ordering, purchasing and delivering/ picking up Products through GoFood Service.

  2.  

  3. ORDERING

    By using GoFood Service, You can place orders for Products from Our registered Merchants and can be delivered by Our Driver Partner or for self-pick up. Unless specified otherwise in this GoFood Terms of Use or any other specific terms and conditions which stipulated in the Gojek App, any Transaction via GoFood shall be conducted with the following manners:

    1. The Driver Partner will follow up on Your order, including but not limited to, locating the Outlet, ordering directly at the Outlet, paying for and delivering Product.
    2. To minimize inaccuracy during the execution of Transaction by the Driver Partner, You are expected to provide full and complete details on the Product ordered and delivery information.
    3. You can contact and/or be contacted by the Driver Partner to obtain confirmation or clarification regarding Transaction, including but not limited to the availability and/or change of Product, Outlet location, change in Product price, delivery address, recipient of the Product, or other information, through the communication features in the Gojek App and/or other communication lines before or during ordering, purchasing and/or delivering the Product.
    4. Any cancellation of Your order can only be conducted by following the applicable cancellation process. In the event the purchase of Product has been acknowledged by Merchant and/or picked up by the Driver Partner, You cannot cancel the Transaction. You will be liable for payment of the applicable fees upon receipt of the Transaction.
    5. In the event that You place an order for alcoholic beverages, You guarantee that You are above 21 years old and are willing to show Your identity card (ID) to the Driver Partner at the time of delivery of the order at the delivery destination You designated or if You are using self-pick up service, then You must be able and willing to show Your identity card to the Merchant.
    6. In the event You choose to use self pick-up service, there will be no involvement from the Driver Partner, so all of the Transaction will be conducted directly between You and the chosen Merchant.
  4.  

  5. PAYMENT

    You can choose the payment method that will be used when making the Transaction. Payment methods that can be used are cash, GoPay and other methods available in the Gojek App. Payments using GoPay will be processed according to the terms and conditions that apply to GoPay service.

    1. You understand that the Transaction fees that You are required to pay include, but not limited to, the Product prices and Product delivery fees and/or any other fees as informed by Us from time to time.
    2. You understand that the price of the Product displayed on GoFood Services is an estimated price. Merchant has the full authority to determine and make changes to the Product prices. Therefore, We are not responsible if there is a difference between the prices listed in GoFood's Service and the prices applied by the Merchant.
    3. Referring to the above conditions, You agree to pay the Product price in the amount stated in the receipt or purchase receipt issued by the Merchant as submitted by the Driver Partner to You or directly to You (if Transaction is using self pick-up) after the Transaction is conducted.
    4. You can use Your GoFood voucher as available in GoFood Service as a deduction on the Product or delivery fee.
    5. If there are other costs incurred in connection with the Transaction, including but not limited to parking fees and building entrance fees, You shall be fully responsible for these costs and the Driver Partner has the right to request reimbursement of these other costs from You by providing supporting evidence (e.g. parking receipt).
  6.  

  7. DELIVERY
    1. You or other parties that You appoint to receive the Product understand to make themselves available, contactable and can receive when the Product is delivered by the Driver Partner.
    2. You can provide review of the Product as available in GoFood Service after Your Transaction is complete. You understand and agree that the review will be displayed in the Gojek App and can be read and accessed publicly and shall be subject to the specific terms and conditions as stipulated in the Gojek App.
    3. Unless otherwise stated in this GoFood Terms of Use, We are not responsible for Product, including but not limited to the following:
      1. the price differences listed on GoFood Service and Outlets;
      2. condition and quality;
      3. duration of delivery by the Driver Partner;
      4. failure to complete orders and/or deliveries by the Driver Partner; and
      5. incompatibility of Products ordered with Products delivered.
  8.  

  9. USER’S REPRESENTATION AND WARRANTY
    1. We and/ or Merchant are entitled to offer a promotion which will only be applicable in GoFood and for Transaction only
    2. Unless stated otherwise, promotion that has been received by You cannot be exchanged with other promotion or converted into cash and cannot be refunded.
    3. By agreeing to follow a GoFood promotion program, You will be deemed to have agreed with the specific terms and conditions which apply for the promotion program as stipulated in the Gojek App.
    4. We will not be liable for any losses suffered by You due to any fault or mistake which were conducted by You or any other third party.
  10.  

  11. USER’S REPRESENTATION AND WARRANTY
    1. The representations and warranties of the User as stipulated in this Article 6 are in addition to the representations and warranties provided by the User as contained in the Gojek Terms of Use. There are no provisions under this Article 6 that reduce or limit the applicability of the representations and warranties provided by the User in the Gojek Terms of Use.
    2. You represent and warrant that: (i) The Product You ordered is true at Your will and needs and/or at the request of the other party You have appointed and has been informed to agree to accept the Product; (ii) The Product is not ordered to cause harm or inconvenience to another person or to the recipient of the Product; and (iii) You will pay in full for the Product You ordered in accordance with the Transaction.
    3. In the event there is loss or problem You experience at the delivery of GoFood Service, We will, with Our best efforts, help to mediate You with the related Driver Partner and/or Merchant in seeking solutions for the problem. We do not have any liability for any problems or disputes that arise between You, the Driver Partner and/or the Merchant, including taking legal action deemed necessary by You, the Driver Partner or the Merchant.
    4. We or the Driver has the right to refuse Your GoFood Service request, including ordering, if We or the Driver Partner has reasonable reasons to suspect that You have, or by accepting Your request, you will violate the GoFood Terms of Use, the Gojek Terms of Use or applicable laws and regulations.
  12.  

  13. DISCLAIMER OF GOFOOD SERVICES
    1. We nor the Driver Partner will guarantee the Product availability in the Merchant’s Outlet.
    2. We will not guarantee that all Products including the food or beverage content which is provided by the Merchant is halal or does not contain pork or alcohol.
    3. The display of halal logos or halal statements in GoFood or Gojek App is in accordance with the information provided by the Merchant. We will not be liable for any misleading or wrong information related to the display of this halal logo or statement.
    4. We will not be liable or responsible for any review, comment or complaint which is displayed in the comment or review column in Gojek App.
    5. We will not be liable for any content which is displayed in Merchant’s page.
    6. In connection with the purchase of alcohol, if it turns out that You are under the age of twenty-one (21) years, then You hereby pledge that You will be fully responsible for bearing the legal consequences and release Gojek, Merchant and/or Driver Partners, from all claims and other obligations, arising from or in connection with the purchase or ordering of alcoholic products made through Your account on the Gojek App, including without limitation, all obligations arising from Your actions to outmaneuver or deceive the Gojek system, Merchant and/or Driver Partner, related to such minimum age limit.
  14.  

  15. DISCLAIMER OF GOFOOD SERVICES
    1. You may file complaints to Gojek in the events such as incomplete items with the Products purchased, wrong Products delivered to You, quality of Products purchased is not consumable.
    2. Gojek will assess and evaluate Your complaints case-by-case basis and may refund monies to You in these events or any other matters as solely determined based on Gojek’s discretion.
    3. In the event Gojek deems any of the above mentioned scenarios has occurred, Gojek mayshall refund the amount, as calculated by Gojek, to Your GoPay balance that is connected to Your Gojek App (or return the limit of Your GoPaylater (as applicable)), or communicate with Merchant to provide replacement of purchased Products to You or perform other actions deemed necessary by Gojek, with the procedures as solely determined by Gojek.

 

How to Contact Us

You can contact Us through the Help Page within Gojek App. All Your correspondence will be recorded and stored for Our records.

GOMART TERMS OF USE

We thank you for Your trust in GoMart services in the Gojek App. Please take Your time to read the whole Terms and Use of GoMart ("GoMart Terms of Use").

This GoMart Terms of Use is an integral part of Gojek Terms of Use. If You use the GoMart Service in the Gojek App, You will be deemed to have read and agreed to the Terms of Use of Gojek. Therefore, if You do not agree to part or all of the conditions of the GoMart Terms of Use, please discontinue the use of GoMart Service.

  1. GENERAL TERMS

    Unless specifically defined below and in other parts of the GoMart User Terms, capital letters used in the GoMart Terms of Use must be interpreted in accordance with the terms in the Gojek App Terms and Use.

    Outlet is minimarts, supermarkets, hypermarkets, stalls, shops and/or other physical forms as registered in the GOJEK App that are owned and managed by Merchants.

    GoMart is one of the services available in the Gojek App, where You can make Transactions in the Outlet.

    Merchant is the party that owns and manages Outlets which acts as provider of Products.

    Driver Partner is a third party-independent Service Provider that agrees to become Our partner, cooperate with Us with a partnership scheme, and is not Our employees, agents or representatives.

    Product are goods, foods and/or drinks that You order through GoMart.

    Transaction is ordering, purchasing and delivering Product through GoMart Service.

  2. ORDERING
    1. By using GoMart Service, You agree and authorize the Driver Partner to make a Transaction.
    2. You can place an order for the Product on the GoMart page during the Outlet’s operation. The Driver Partner will follow up on Your order, including but not limited to, locating the Outlet, ordering directly at the Outlet (if necessary), paying for and delivering Product.
    3. To minimize inaccuracy during the execution of Transaction by the Driver Partner, You are expected to provide full and complete details on the Product ordered and delivery information.
    4. We and/or the Driver Partner do not guarantee the availability of Product in the Outlet.
    5. You can contact and/or be contacted by the Driver Partner to obtain confirmation or clarification regarding Transaction, including but not limited to the availability and/or change of Product, change in Product price, delivery address, recipient of the Product, or other information, through the communication features in the Gojek App and/or other communication lines before or when ordering, purchasing and/or delivering the Product.

    6. You can only cancel the Transaction before the Driver Partner purchases the Product.

    7. We and/or the Driver Partner has the right to refuse Your order if We have a reasonable reasons that by accepting Your order, You will violate the GoMart Terms of Use, Gojek Terms and Use and/or applicable laws and regulations.

  3. PAYMENT
    1. Transaction. Payment methods that can be used are cash, GoPay and other methods available in the Gojek App. Payments using GoPay will be processed according to the terms and conditions that apply to GoPay services.
    2. You understand that the Transaction fees that You are required to pay include the Product prices, shopping bag fee, Product delivery fees and/or other additional fees as notified by Us from time to time . Product delivery fees will be displayed on the Gojek App before You use the GoMart Service. You understand that We can change and/or renew shopping bag fee and Product delivery fees from time to time based on certain factors, including location, time, applicable laws and regulations. 
    3. You understand that if there are other costs incurred during the provision of GoMart Service to You, including but not limited to toll fees and parking fees, then You are fully responsible for these costs and the Driver Partner has the right to request reimbursement of these other costs from You. Payment of other costs can be made in cash or paid through other payment features available in the Gojek Apps.
    4. You understand that the Merchant has full authority to determine and make changes to the Product prices. Therefore, We are not responsible if there is a difference between the estimated prices You input in GoMart Service and the prices applied by the Merchant.
    5. In connection with the above conditions, You agree to pay the Product price and shopping bag fee in the amount stated in the receipt or purchase receipt issued by the Merchant as submitted by the Driver Partner to You after the Transaction is conducted.
    6. You can use the GoMart Voucher that you have as available in the GoMart Service as a discount on Product or delivery fees.

  4. DELIVERY
    1. You or other parties that You appoint to receive the Product understand to make themselves available, can be contacted, and can receive Product when the Product is delivered by the Driver Partner.
    2. You can provide a review as contained in GoMart Service after Your Transaction is complete.
    3. We are not responsible for Product, including but not limited to the following:
      1. the price difference listed on GoMart page and Outlet.
      2. condition and quality of the Product;
      3. duration of delivery by the Driver Partner;
      4. failure to complete orders and/or deliveries by Driver Partners; and
      5. incompatibility of Product ordered with Product delivered.

  5. USER’S REPRESENTATION AND WARRANTY
    1. The representations and warranties of the User as stipulated in this Article are in addition to the representation and warranties provided by the User as contained in the Terms of Use. There are no provisions in this Article that reduce or limit the applicability of the representation and warranties provided by the User in the Gojek Terms of Use.
    2. You represent and warrant that: (i) the Product You ordered is true at will and for Your needs and/or at the request of the other party You have appointed and has been informed to agree to accept the Product; (ii) the Product is not ordered to cause harm or inconvenience to another person or to the recipient of the Product; and (iii) You will pay in full for the Product You ordered in accordance with the Transaction.
    3. In the event of loss or problems that you experience during the provision of GoMart Services, including due to damage or loss of Product caused by the Driver Partner's negligence, We will, with Our best efforts, help bring You together with the relevant Driver Partner in seeking solutions for the problem. We do not have any liability for any problems or disputes that arises between You and the Driver Partner, including taking legal action deemed necessary by You or the Driver Partner.
    4. Product sales made by the Merchant to You and Transactions involving Merchant, You and Driver Partner form a direct relationship between the Merchant, You and/or Driver Partner, for which We are not a party to the relationship. We are not responsible for any actions or negligence of the Merchant and/or Driver Partner against You. As long as it is governed by the applicable law, the Merchant, You, and/or Driver Partner are responsible for each other for any obligations and responsibilities that arise from the Transaction.
    5. The Driver Partner has the right to refuse Your GoMart Service request if the Driver Partner has reasonable reason to suspect that You have, or by accepting an order from You, You will violate the GoMart Terms of Use, Gojek Terms of Use or applicable.laws and regulations.
  6. How To Contact Us

    You can contact us by e-mail to the following address: customerservice@gojek.com  or by telephone to number (021) 5084 9000. All Your correspondence will be recorded and stored for Our records.

GOSHOP TERMS OF USE

as of 01 September 2019

We thank you for Your trust in GoShop Service in the Gojek App. Please take Your time to read the whole Terms and Use of GoShop ("GoShop Terms of Use").

This GoShop Terms of Use is an integral part of Gojek Terms of Use. If You use the GoShop Service in the Gojek App, You will be deemed to have read and agreed to the GoShop Terms of Use. Therefore, if You do not agree to part or all of the conditions of the GoShop Terms of Use, please discontinue the use of GoShop Service.

  1. GENERAL TERMS

    Unless specifically defined below and in other parts of the GoShop User Terms, capitalized terms used in the GoShop Terms of Use must be interpreted in accordance with the terms in the Gojek App Terms and Use.

    GoShop Outlet is the outlet that provides sales services for goods, food and/or beverages in the form of minimarts, supermarkets, hypermarkets, restaurants, diners, stalls, shops, carts and/or other places where You choose Yourself in the Gojek App.

    GoShop is one of the services available in the Gojek App, where You can make Transaction in the GoShop Outlet.

    Buyer is the User or the party that purchases the Product through GoShop Service.

    Merchant is the party who manages Outlet which acts as provider of Product.

    Product are goods, foods and/or drinks that You order through GoShop Service at the GoShop Outlet You choose.

    Transaction is ordering, purchasing and delivering Product from GoShop Service.

  2. ORDERING
    1. By using GoShop Service, You agree and authorize the Service Provider to make a Transaction.
    2. You can place an order for the Product on the GoShop page. You are required to provide complete and accurate information regarding the full address of the GoShop Outlet, the destination of Product delivery, the number of Product to be purchased, the estimated price of the Product You know in the information column provided on the GoShop page. To make it easier for Service Provider to carry out Transaction, You can choose to fill in additional information such as special instructions on Transaction or benchmark address for Product delivery.
    3. The Service Provider will follow up on Your order, including but not limited to, locating the GoShop Outlet, ordering directly at the GoShop Outlet, paying for and delivering Product.
    4. We and/or the Service Provider do not guarantee the availability of Product in the GoShop Outlet.
    5. You can contact and/or be contacted by the Service Provider to obtain confirmation or clarification regarding Transaction, including but not limited to the availability and/or change of Product, GoShop Outlet location, change in Product price, delivery address, recipient of the Product, or other information, through the communication features in the Gojek App and/or other communication lines before or when ordering, purchasing and/or delivering the Product.
    6. You can only cancel the Transaction before the Service Provider purchases the Product.
    7. We and/or the Service Provider has the right to refuse Your order if We have  reasonable reasons that by accepting Your order, You will violate the GoShop Terms of Use, Gojek Terms and Use and/or applicable laws and regulations.
  3. PAYMENT
    1. You can choose the payment method that will be used when making the Transaction. Payment methods that can be used are cash, GoPay and other methods available in the Gojek App. Payments using GoPay will be processed according to the terms and conditions that apply to GoPay services.
    2. You understand that the Transaction fees that You are required to pay include the Product prices and Product delivery fees. Product delivery fees will be displayed on the Gojek App before You use the GoShop Service. You understand that We can change and/or renew the GoShop Service rates from time to time based on certain factors, including location, time, applicable laws and regulations. If there are other costs incurred during the provision of GoShop Service to You, including but not limited to toll fees and parking fees, then You are fully responsible for these costs and the Service Provider has the right to request reimbursement of these other costs from You. Payment of other costs can be made in cash or paid through other payment features available in the Gojek Apps.
    3. You understand that the Merchant has full authority to determine and make changes to the Product prices. Therefore, We are not responsible if there is a difference between the estimated prices You input in the GoShop Service and the prices applied by the Merchant.
    4. In connection with the above conditions, You agree to pay the Product price in the amount stated in the receipt or purchase receipt issued by the Merchant as submitted by the Service Provider to You after the Transaction is conducted.
    5. By using the GoShop Service, You understand and agree that You cannot purchase Product in digital form, such as credit voucher codes or bill payment services.
  4. DELIVERY
    1. You or other parties that You appoint to receive the Product understand to make themselves available, can be contacted, and can receive when the Product is delivered by the Service Provider.
    2. You can provide a review as contained in GoShop Service after Your Transaction is complete.
    3. We are not responsible for Product, including but not limited to the following:
      1. the price difference between the estimated price that You specified in the GoShop Service and the one applied by the Merchant where You shop.
      2. condition and quality;
      3. duration of delivery by the Service Provider;
      4. failure to complete orders and/or deliveries by Service Providers; and
      5. incompatibility of Product ordered with Product delivered.
  5. PRODUCT THAT CANNOT BE DELIVERED TO RECIPIENT
    1. Product that cannot be delivered because the recipient of the Product cannot be found at the delivery address of the Product is not Our responsibility. We do not provide safekeeping services in any form for You.
    2. If the Service Provider hands over Products that cannot be delivered as stipulated in this Article to Us, You can take the Product left behind within 30 (thirty) working days from the date of the Transaction in Our nearest office ("Product Pickup Period"). If the Product left behind is not retrieved during the Product Pickup Period, then the passing of the Product Pickup Period serves as Your express statement that the Product has been transferred and handed over to Us and therefore We have the right to, without Your prior consent, take actions that we deem appropriate for the item (including but not limited to donating, selling, destroying or disposing of the Product).
  6. PROHIBITED GOODS

    You have read, understand and agree that in your capacity as a Buyer, You will not purchase or intend to make any purchase the Products with the following requirements:

    Product that contain negative contents, such as:

    1. Porn;
    2. Product that supports gambling, bet, lottery activity;
    3. violance, hate speech, discriminative action towards sex, gender, belief;
    4. Product that contains intellectual property infringement;
    5. Product that may support an unlawful activity to access system (e.g. Product that teach you hacking and/or cracking);
    6. Narcotics, psychotropic, addictive content
    7. alcoholic beverages;
    8. Product or activity that may support money laundering, money game, fraud;
    9. human trafficking and/or human organ trading; and
    10. cigarette or tobacco.

    Product that do not have a proper license to be traded in accordance with the Applicable Law, such as:

    1. a weapon or explosive materials;
    2. Restricted drugs or medicines, prescribed drugs/medicine, drugs/medicines that do not have a distribution license;
    3. plants or animals;
    4. Uncertified communication device;
  7. USER’S REPRESENTATION AND WARRANTY
    1. The User representation and warranties provided in this Article are in addition to the representation and warranties provided by the User as contained in the Terms of Use. There are no provisions in this Article that reduce or limit the applicability of the representation and warranties provided by the User in the Gojek Terms of Use.
    2. You represent and warrant that: (i) the Product You ordered is true at will and for Your needs and/or at the request of the other party You have appointed and has been informed to agree to accept the Product; (ii) the Product is not ordered to cause harm or inconvenience to another person or to the recipient of the Product; and (iii) You will pay in full for the Product You ordered in accordance with the Transaction.
    3. In the event of loss or problems that You experience during the provision of GoShop Service, including due to damage or loss of Product caused by the Service Provider's negligence, We may, with Our best efforts, help bring You together with the relevant Service Provider in seeking solutions for the problem. We do not have any liability for any problems or disputes that arises between You and the Service Provider, including taking legal action deemed necessary by You or the Service Provider.
    4. The sale of the Product made by Merchant to the Buyer and the Transaction that involves Merchant, Buyer and Service Provider shall create direct relationship between Merchant, Buyer and/or Service Provider, where Gojek is not a party to the said relationship. Gojek shall not be liable to any act or negligence by Merchant and/or Service Provider to Buyer. To the extent required by Applicable Law, each party is responsible for each obligation and liable to the Merchant, Buyer and/or other Service Provider respectively which arises out of the Transaction.w
    5. The Service Provider has the right to refuse Your GoShop Service request if the Service Provider has reasonable reason to suspect that You have, or by accepting an order from You, You will violate the GoShop Terms of Use, the Gojek Terms of Use or applicable laws and regulations.
    6. If We know or have sufficient reasons to suspect that You have committed violations, crimes or other actions that is in contrary with this Terms of Use, GoShop Terms of Use and/or Applicable Law, whether or not referred to in this Terms of Use, You hereby agree that You shall indemnify and hold harmless Us against any third party's complaints, claims, charges, and/or damages in respect of a breach made by You towards this Terms of Use, GoShop Terms of Use and/or Applicable Law.

       Moreover, We have the right to and may take certain actions, including but not limited to deleting or removing your Virtual Outlet or the displayed Products and/or conduct other actions that We consider necessary, including criminal and civil law proceedings.

GoPay GoTagihan GoPoints GoPayLater

GOPAY TERMS OF USE

Effective as of July 1, 2022

When You conduct a top-up of Your GoPay electronic money balance, receive GoPay electronic money balance, transfer GoPay electronic money balance, withdraw GoPay electronic money balance, conduct payment using GoPay electronic money (each and/or entirely “Electronic Money Services”), save and/or link other payment instruments through the Application (as defined below) and/or conduct payment using payment instruments that have been saved and/or linked through the Application (each and/or entirely “Electronic Wallet Services”) You are using using GoPay Electronic Money Services and/or GoPay Electronic Wallet Services provided by Us, PT Dompet Anak Bangsa (“GoPay” or “We” or “Us”). It is important for Us to maintain Your trust. As such, We require you to read and approve the steps that We impose, to maintain your Trust, that We will set out under these terms.


  1. Scope

    These terms apply to all users who access and/or use a part or all of the Electronic Money Services and/or Electronic Wallet Services available in GoPay available in GoPay together with its related services, which is provided through Gojek application and/or other application that We issue (each and/or entirely, the “Application”) or through any other authorized platform partners through which a part or all of GoPay features can be accessed (“Authorized Platform Partner”), and to each person who files a request or who provide information to Us, Our affiliates or Authorized Platform Partner in relation to any or all GoPay services.


  2. Account Registration and Opening Mechanism

    1. You may set up a GoPay account: i) automatically, by signing on the Application; and/or ii) if available, by submitting a registration request to Us through any Authorized Platform Partner. You need to provide valid, accurate and up-to-date information about Yourself upon setting up a GoPay account.
    2. You need to understand that Your log-in information details, including log-in details to Your Application and/or any Authorized Platform Partner, are confidential and therefore You will not disclose Your log-in information details to any third party, including any secret password and/or verification code in the form of a One Time Password (OTP) that can be sent via Short Messaging Services (SMS) to Your registered telephone number every time there is a log-in attempt to Your account. The secret password and/or verification code (including OTP) will only officially be requested via and shall only be submitted by You to Your Gojek application or any Authorized Platform Partner’s application. We or Our staff will never ask for Your secret password and/or verification code (including OTP) via any manner. You agree to assume all risks relating to the disclosure of your log-in information to any third party and to be fully responsible for every consequence related thereto. For example, if You disclose log-in information details (including secret password and OTP) to third party platforms other than the Application or Authorized Platform Partner, such third party may have access to all information about You that is available in Your GoPay account.
    3. Our system may regard any verified OTP submission from Your account upon log in through the Application or any Authorized Platform Partner or any third party platforms (even though the owner of such platform does not have any cooperation with Us) as an authorized log in. Therefore, You must ensure that You only log-in through the Application or Authorized Platform Partner. Further, we also have the right to deny, limit and/or cancel any access to Your GoPay account and/or certain information related to Your account, including access from and/or through third party platforms other than the Application and/or Authorized Platform Partner, in the event based on Our assessment: i) such access potentially cause a security incident towards Our system; ii) such access is carried out to collect data for the purpose of selling aggregate data and/or other commercial purposes; and/or iv) other reasons that may harm You and/or Us.
    4. Opening and registration Registration of GoPay account can only be conducted by You as a legal person. You represent and warrant that the registration of Your GoPay account is intended by You for Your own use, and not for the interest of any other party, including any legal entity and/or business entity. We are entitled to reject Your registration of GoPay account for the interest of any party other than Yourself, including any legal entity and/or business entity.
    5. Any data submitted by You to Us for account registration shall be Your own data. Any submission from the respective account will be acknowledged as authorized submission. 
    6. We may provide service to You to access Your GoPay account through Authorized Platform Partner. In the event You intend to access Your GoPay account through Authorized Platform Partner, You may be requested to submit verification code through application as an evidence of possession towards Your GoPay account, in which submission of the verification code shall be deemed as Your approval towards Our actions to disclose necessary information to the Authorized Platform Partner in order to allow You to access Your GoPay account through Authorized Platform Partner.

  3. Account Verification
    1. You may be requested to submit additional document or information, electronically or directly to Our office, or to meet with Our agent, as instructed by Us, if You wish to use certain services made available to verified GoPay users or as necessary.
    2. We will verify the information and documents You submitted through the Application or any Authorized Platform Partner and determine whether You have satisfied all of the requirements for a verified GoPay user. Without prejudice to any other rights and obligations of these terms, You agree that We may disclose to and/or collect from Our partner(s) who has cooperation with Us any and all information and documents related to You in order to process Your GoPay account verification request, such disclosure and/or collection may be extended to any party who has cooperation with Our partner.
    3. If Your GoPay account verification request is approved, You may access GoPayJago features as provided by Us through the Application. Access to GoPayJago features shall be subject to the applicable terms and conditions as set out in https://www.gojek.com/mobile/terms/gopay-jago/.
    4. When You submit your GoPay account verification request, We, Our affiliates, and/or Our authorized partners will conduct verification and assessment in order to provide you with PayLater service (or any other financial service features) provided by Our affiliates and/or Our authorized partners. Therefore, your submission of GoPay account verification request shall constitute Your request for Paylater service assessment (or other financial service features) provided by Our affiliates and/or Our authorized partners. We, Our affiliates and/or Our authorized partners will not activate the PayLater service (or other financial service features) prior to your acceptance to and fulfillment of separate terms and conditions applicable towards such features.
    5. Approval and/or rejection of Your verification request shall be Our sole discretion subject to the prevailing laws and regulations. We may, from time to time, revoke the approval of Your verification request and roll back your account status to be unverified, including in the event of doubt of the accuracy and/or validity as well as completeness of documents and/or information You submitted.
    6. To avoid any misuse of Your GoPay account, We may stop any of the GoPay services if the documents or information that We ask from You are not accurate, valid and/or complete. The termination of GoPay services will be informed to You.

  4. Submission, Modification and Processing of Personal Information

    1. You agree that the collection, utilization, and submission of data that You submitted to Us, including through the Application and/or Authorized Platform Partner, and the data that We collect in relation to the provision of Our services to You, Your personal information and/or other data that You reasonably submitted to Us, shall be subject to the applicable privacy policy in Gojek application (https://www.gojek.com/privacy-policy/) (“Our Privacy Policy”) or as applicable in the application that We launch.
    2. You understand that when You conduct Your GoPay account registration, access and/or use any of GoPay features, through the Application and/or any Authorized Platform Partner, You disclose Your data and personal information to Us, Our affiliate, Gojek and/or such Authorized Platform Partner, as relevant. You also agree that there will be sharing of Your data or personal information between GoPay and such parties to support Our services to You. You understand that this data sharing is necessary to support and improve Your experience in using GoPay features and hereby consent to such data sharing. You also understand that the privacy policy of such Authorized Platform Partner can be applicable in relation to the collection, utilization and submission of Your data through such Authorized Platform Partner. We encourage You to read and review the relevant privacy policy thoroughly.
    3. Without prejudice to the terms in the applicable privacy policy, as a part of the efforts to keep the information in Your GoPay account actual, You need to immediately submit to Us any changes to the personal information You have previously submitted together with its supporting evidences, including electronic mail address, phone number that You register upon Gojek and/or GoPay account opening and/or other documents You submit in the process of application as verified GoPay users.
    4. The submission of documents or information to Us, including documents or information during registration or when providing comments to Our services in the review page and/or other documents or information that You reasonably submitted to Us, constitutes Your agreement on the collection, use and/or disclosure by Us of the personal information You have submitted, in accordance with the prevailing laws and regulations.
    5. GoPay reserves the right to request additional information from You, other than what is referred to in this Terms and Conditions, to allow Us to comply with Our anti-money laundering obligations. You agree to comply with Our request, in any form at Our own discretion, at Your own expense, for further information as We reasonably require to enable Us to comply with Our anti-money laundering obligations. Notwithstanding other provisions under these Terms, any additional information provided by You at our request shall be deemed as an information fully provided by You and We are not responsible to verify the accuracy of it.
    6. We will not disclose Your personal information to any party except as permitted under this Terms and Conditions and/or Our Privacy Policy including but not limited to disclosure of Your personal information.

  5. Consent

    1. You represent and warrant that You are an individual who is legally authorized to be bound by an agreement based on the laws of the Republic of Indonesia, specifically to be bound by these Terms, to use GoPay and that You are at least 21 years of age or has married and are not under a guardianship.
    2. If You do not meet those requirements, You represent and warrant that the opening of Your account and other activities that You performed using GoPay have been approved by Your parents or guardians.
    3. When You are considered as an adult by law, You waive every right to cancel or revoke all consents that You have given based on these Terms.

  6. Top-up and Withdrawal of GoPay Electronic Money

    1. The top-up and withdrawal of Your GoPay account balance can be conducted through channels that We and/or our partners have provided, including certain banks’ channels or other third parties’ channels as informed by Us. This service may be subject to a certain fee which may vary depending on the channels. 
    2. You understand that top-ups conducted through Authorized Platform Partner or other third-party channels may experience system and/or network disruption from time to time from the Authorized Platform Partner’s and/or other third parties’ end. Such disruption is the responsibility of the Authorized Platform Partner or other third-party channels and falls beyond Our control.
    3. If a third party allows a direct debit and/or auto top-up feature from Your source of fund with that third party, You understand that the registration for such feature will have to be conducted directly by You with the relevant third party. Our responsibility will be limited to forwarding the instructions that You have given Us in relation to such direct debit and/or auto top-up activities to the relevant third party. Complaints arising in relation to the registration for direct debit and/or auto top-up features, authentication of instruction and/or the system of the third party are not our responsibilities.
    4. You understand that in the event direct debit and/or auto top-up feature is enabled by a third party in GoPay, the direct debit and/or auto top-up feature information may be attached with Your GoPay account. In such event, the risk that may arise against Your GoPay account may impact Your direct debit and/or auto top-up feature. For avoidance of doubt, any risk which arises out of Your fault, which causes invalid access to Your GoPay account and leads to an invalid transaction in the direct debit feature and/or automatic top-up, Your negligence and/or any other factors not incurred by Our fault, shall not be Our responsibility.
    5. Withdrawals of GoPay electronic money account balance can only be conducted by You as a verified user for the maximum amount of Your GoPay electronic money account balance at the time You conduct the withdrawal deducted by applicable fees. We will inform You of any changes on the applicable fees.
    6. We may determine the minimum amount of withdrawal of which You may authorize for each withdrawal. We will inform You of any changes on the minimum withdrawal amount.
    7. Withdrawals of GoPay electronic money account balance can be conducted only if your GoPay account has been verified. Withdrawals are intended for withdrawals to a virtual account and/or a saving account at a bank, under Your name and/or other recipient as determined by You, or cash withdrawals to be received directly by You through channels made available by Us or Our partners. Withdrawals made other than the aforesaid permitted intentions shall be Your full responsibility.
    8. In the event withdrawals are intended to be received in physical cash directly by You, You shall be responsible to keep the security of each withdrawals information details, including each verification code which may be required for cash withdrawal and/or other withdrawal information details that is reasonably applicable.
    9. Any hindrance and/or loss incurred related to top up and/or withdrawal due to the failure of any Authorized Platform Partner or other third parties’ system shall not be Our responsibility. However, if we receive complaints from You regarding such issues, we may, based on our discretion, forward your complaints to such Authorized Platform Partner or the relevant third party for their follow up.
    10. Your GoPay balance will only be used for fulfilling obligations towards You and merchant. Your GoPay balance will not be used to fund any activities outside Our obligations towards You and merchant.

  7. Transfer of GoPay Electronic Money Account Balance or through GoPay Electronic Wallet

    1. Subject to the applicable laws and terms set out by the issuer of the payment instrument, We can provide transfer features from GoPay electronic money account balance and/or payment instrument account balance saved in GoPay electronic wallet to other GoPay account and/or payment instruments accounts.
    2. Transfer of GoPay electronic money account balance or through GoPay electronic wallet can only be conducted by You as a verified user maximum equal to Your account balance that is available when transferring, deducted by applicable service fees. We will inform You on such service fees.
    3. We can set a minimum transfer amount that You can authorize for each transfer. Changes of minimum transfer amount will be informed to You.
    4. We will process the transfer of GoPay electronic money account balance or through GoPay electronic wallet as per Your instruction. You shall ensure that You have inputted the correct transfer destination or recipient. Processed transfer as per Your instruction shall not be reversible, including if You submit the incorrect transfer amount, destination or recipient.
    5. When You intend to conduct transfer of GoPay electronic money account balance or through GoPay electronic wallet, We may disclose Your registered full name and other data to the recipient of transfer. When a sender intends to conduct transfer to You, We may disclose Your registered full name and other data to the sender.
    6. We may provide You with variety of methods for the transfer of GoPay electronic money account balance or through GoPay electronic wallet, including through a link that You can share outside the Application and/or other relevant links. You fully understand and are responsible to maintain the safety and confidentiality of such link, and only share the link to the intended recipient as determined by You and/or other means to maintain the safety and confidentiality of such link. You agree that every transfer instruction placed through Your GoPay account from the Application, a link that may be shared outside the Application, or Authorized Platform Partner will be deemed as having been authorized by You therefore We will process the transfer of GoPay electronic money account balance or through GoPay electronic wallet as instructed by You.
    7. If You submit a transfer instruction of GoPay electronic money account balance or through GoPay electronic wallet, either through the Application or Authorized Platform Partner, which is intended to be received by a person: i) with certain digital identification, including certain phone number and/or electronic mail address and/or other digital identification that is reasonably applicable, which has not linked with and/or has not registered a GoPay account; or ii) actively by certain actions of acceptance by the recipient as the transfer method You choose requires, then We may elect to process or not process such instruction. We may hold the balance first and require the recipient to: i) register a GoPay account within certain time period; or ii) actively accept to receive the balance as the transfer method You choose requires, to be able to receive the GoPay balance You transfer. In such event if the recipient does not register a GoPay account within the determined time period, then the GoPay balance will be reversed to Your GoPay account.
    8. Any problems and/or losses that arise in connection with the transfer due to failure of the Authorized Platform Partner system or any other third party system will not be our responsibility. However, if we receive a complaint from You regarding such matter, then We may, at Our discretion, forward Your complaint to such Authorized Platform Partner or to related third parties for follow-up.

  8. Sharing Platform

    We may provide certain sharing platform which allow You to connect and share certain moments related to Your GoPay transactions and/or GoPay account balance transfer with Your fellow GoPay user acquaintance. When You utilize GoPay electronic money account balance transfer or through GoPay electronic wallet feature, either as a sender or a receiver, You agree that certain details related to such GoPay electronic money account balance transfer may be shown in a sharing platform accessible by certain other GoPay users. Furthermore when someone intends to conduct transfer of GoPay electronic money account balance and/or through GoPay electronic wallet to Your account, for Your and sender’s convenience, We may provide certain details related to Your GoPay account such as Your GoPay account name. A separate detailed terms which set out further governs the use of sharing platform can be accessed at https://www.gojek.com/blog/gopay/syarat-dan-ketentuan-gopay-feed/. When You utilize GoPay electronic money account balance transfer feature or through GoPay electronic wallet, either as a sender or a receiver, You agree to be bound under such terms on the use of sharing platform.


  9. Balance and Transaction Limits

    1. The amount of Your GoPay electronic money account balance is limited to: (a) IDR2,000,000.- (two million Rupiah) if Your account is not verified; or (b) IDR20,000,000.- (twenty million Rupiah) if Your account is verified; or (c) any other amount as determined by Us based on Our risk assessment and/or as determined by the relevant authority.
    2. Your monthly GoPay electronic money account transactions that are incoming in nature may not exceed IDR40,000,000 (forty million Rupiah) per calendar month or other amount as determined by the relevant authority.
    3. If the balance or monthly transaction of Your GoPay electronic money account exceeds such limits, We are entitled to conduct a verification before taking any further action, including without limitation to not processing the transaction order that You submitted.
    4. We need You to fully understand that We are not a bank. Your GoPay account balance is not a saving within the definition of the laws that are related to banking, is not subject to the protection program by Lembaga Penjamin Simpanan and is not entitled to any feature that is commonly attached to a bank account (such as interest, etc).

  10. Types of GoPay Electronic Wallet Payment Instruments

    GoPay electronic wallets can be used to save Your GoPay electronic money account balance and payment instruments issued by other parties, whether in the form of debit cards, credit cards, electronic money from other issuers and other payment instruments as available. When you link and/or save payment instruments in GoPay electronic wallet through the Application and/or Authorized Platform Partner channels, such linking and/or saving is processed based on Our electronic wallet license.

  11. Risk of GoPay Electronic Wallet

    If You intend to save and/or link a payment instrument issued by another party to GoPay electronic wallet, You may be asked to follow the linking process that We and the issuer of the payment instrument require, including by verifying a secret password and/or a verification code in the form of a One Time Passcode (OTP) sent by the payment instrument issuer via Short Messaging Service (SMS) to Your phone number that is registered with the issuer of the payment instrument and/or following other processes as reasonably required. Secret password and/or code verification (including OTP) of the issuer of the payment instrument will only be officially requested through and will only be sent by You to Your payment instrument verification page, We or Our officers never ask for a secret password and/or code verify (including OTP) of the issuer of the payment instrument in any way. You agree to assume any risk related to the disclosure of the Your payment instrument linking information to any third party and take full responsibility for any consequences related to it. Every OTP submission verified from Your account at the time of linking the payment instrument will be considered as an official link.

  12. Benefit and Usage of GoPay Electronic Money and Electronic Wallet

    1. You may access your GoPay electronic money and electronic wallet account through the Application and/or via Authorized Platform Partner. In the event you access your GoPay account via Authorized Platform Partner, You need to read its relevant terms and conditions and ensure the security and reliability of such Authorized Platform Partner’s system. You acknowledge and agree that the security and reliability of such Authorized Platform Partner’s system is the responsibility of the Authorized Platform Partner and falls beyond Our control.
    2. GoPay electronic money and/or payment instrument account balance that is saved in GoPay electronic wallet can be used for payment of services that are available the Application or other services outside of the Application as informed by Us, subject to the terms of the issuer of the payment instrument.
    3. Your GoPay electronic money account balance can be used wholly, until it becomes zero, subject to these Terms.
    4. Any changes of the method of use and/or payment will be informed to You. The changes and/or additions may result in a requirement to update Your Application and/or any Authorized Platform Partner’s application.
    5. Your GoPay electronic money or other payment instrument account balance will be reduced automatically with the amount entered or confirmed by You for the relevant payment, as long as You have sufficient balance. If Your GoPay electronic money and other payment instrument account balance is not sufficient for the relevant payment, We may reject processing Your payment or if Our service allows partial payments, We will require You to pay the differences using cash or other method as determined by Us.
    6. The processing of transactions using payment instruments from an issuer other than Us is subject to the terms and policies of such issuer, including on account balance deduction, minimum payment and other terms. We will forward Your instruction to the relevant issuer to process the transaction. For the avoidance of doubt, We are not responsible for any transaction failure or loss incurred due to a mistake committed by the issuer and/or other parties other than Us.
    7. Transactions which have been confirmed by You and processed by Us, cannot be canceled. We have full rights to test and to decide on requests for cancellation on a case by case basis.
    8. If you demand any refund, such refund claim may be submitted directly to the relevant merchants or Authorized Platform Partner. We will process refund based on request from the merchants or Authorized Platform Partner. Aside from the foregoing, You may submit a refund claim to Us at the latest 7 (seven) calendar days after transaction date by submitting sufficient supporting evidence. In such case, We will process Your refund based on our review of such claim.
    9. You acknowledge that We are an operator of payment system services. GoPay does not have control nor assume the liability or the legality for the goods or services that are paid with our services. Every complaint and/or claim in relation to goods and/or services provided by the Authorized Platform Partner or any other third parties must be filed directly to the relevant third parties or Authorized Platform Partner.
    10. We need You to understand that the use of Your GoPay account and/or GoPay services are your personal responsibilities. DO NOT GIVE ACCESS OR ALLOW ANOTHER PERSON TO ACCESS YOUR GO-PAY ACCOUNT. You agree that every transaction order placed through Your GoPay account from Gojek Application or any Authorized Platform Partner will be deemed as having been authorized by You and therefore is a transaction order from You. We cannot and cannot be asked to be responsible for any losses or claims arising out of Your use of GoPay account and/or GoPay services that contravene these Terms.

  13. Authentication

    1. As part of Our efforts to maintain the security of Your GoPay account, You need to register 6 digits of numbers as a PIN code for authentication of Your GoPay account.
    2. Your PIN code will be required for payment and/or utilization of certain services as determined by Us.
    3. You must maintain the confidentiality of Your PIN code. Losses arising out of Your failure to maintain the confidentiality of Your PIN code are Your full responsibility. Any verified PIN submission from Your account shall be deemed as authorized transactions and/or activities.
    4. To reset the PIN or other applicable authentication method, You need to verify by entering the OTP (One Time Password), which is sent via SMS to Your registered telephone number, in the Application or the relevant Authorized Platform Partners. We and Our Staff will never ask for these OTP. You agree to assume all risks relating to the disclosure of these OTP to any third party and to be fully responsible for every consequence related thereto.
    5. We may enable other authentication method, including fingerprint authorization and/or facial recognition as your device may enable. You need to follow the registration flow of the relevant recognizable factor (such as fingerprint for fingerprint authentication and/or real-time facial image for facial recognition) as determined by Us, if You wish to activate the authentication method. This authentication method may require PIN prior activation.
    6. Authentication recognizable factor may be stored and verified by Us or by other third party (such as the device You use, as per your permission). Any claims related to storing and/or verification of recognizable factor by any third party (such as the device You use) shall not be our responsibility. However, We will conduct any reasonable action to minimize the risk that we can identify, which may incur due to the activation and/or use of authentication factor.
    7. In the event You access Your GoPay account through the Authorized Platform Partner, such Authorized Platform Partner may establish its own authentication method. The authentication method on Authorized Platform Partner is the responsibility of the Authorized Platform Partner and falls beyond Our control.

  14. Mechanism of Deletion and Change of Payment Instrument Data

    1. We can provide You the option to delink the payment instrument from GoPay electronic wallet feature in the Application or Authorized Platform Partner. We can verify in advance of such instructions, in which case, Your instructions will be processed by Us after the instruction is verified.
    2. We can provide you the option to change the payment instrument data in GoPay electronic wallet feature in the Application or Authorized Platform Partner. We can verify first or such instructions, in which case, Your instructions will be processed by Us after the instructions are verified.
    3. Verification as stated above can be in forms of PIN request, One-Time Password (OTP) to You and/or authorization request to the issuer payment instrument.

  15. Refund

    1. If You request a refund for a transaction using GoPay electronic money account balance, the following conditions apply. The refund claim can be submitted directly to the relevant merchant. We will process the refund to your GoPay electronic money account balance based on requests from merchants or Authorized Platform Partners. In addition, You can submit a refund claim to Us if you feel that the merchant does not fulfill its obligations to You by submitting a claim to Us no later than 7 (seven) calendar days from the date of the transaction by submitting sufficient supporting evidence. In such case, We will process the refund to your GoPay electronic money account balance based on the results of Our review of the claim.
    2. If You request a refund for a transaction using another payment instrument through GoPay electronic wallet, the following conditions apply. The refund claim can be submitted directly to the relevant merchant or to an Authorized Platform Partners. We will process the refund to your payment instrument or to your GoPay electronic money account balance upon request from the merchant or Authorized Platform Partners. In addition, You can submit a refund claim to Us no later than 7 (seven) calendar days from the date of the transaction by submitting sufficient supporting evidence. In such case, We will process the refund to your payment instrument or to your GoPay electronic money account balance based on the results of our review of the claim.

  16. Promotion

    1. We may offer promotion and/or incentive for the use of GoPay, in such event this GoPay Terms of Use and relevant specific terms and conditions on each promotion and/or incentive shall apply against such promotion and/or incentive offering.
    2. Specific terms and conditions on each promotion and/or incentive will be made available via publicly accessible media.
    3. We are entitled to determine the applicable requirements on each promotion and/or incentive program and to determine the eligibility of each user and/or merchant on each promotion and/or incentive program.
    4. Any amendment and/or termination of any promotion and/or incentive program and the suspension and/or claw back any promotion and/or incentive benefit including in the event the promotion and/or incentive benefit disbursement may not be executed due to limitation based on applicable regulations, occurrence of cancellation of related transaction and/or refund of related transaction, finding of abusive, fraudulent and/or other suspicious activities, may be conducted by Us and We will inform You of such actions.
    5. We can provide you a rewards program with the name of “GoPay Coins” or other names that We determined. A separate detailed terms which further governs GoPay Coins can be accessed at https://www.gojek.com/blog/gopay/ketentuan-gopay-coins/.
  17. Account Blocking

    1. Upon your request, We will block Your GoPay account and the use of GoPay services by Your GoPay account. Additionally, if in Our view, there are events that are causing losses and/or that may cause losses to Us or to You or other third party, We will also conduct such blocking. However, We provide a channel for You to file a complaint to unblock such blocking.
    2. Account blocking may happen due to the following events:
      1. Your report that Your cellular phone is missing or has been stolen or hacked;
      2. Blocking order issued by a government or monetary institution or based on a court order;
      3. The use of Your GoPay account and/or GoPay services contravene these Terms, the terms of use of the Application, other terms and conditions applicable for other feature or service in the Application, Our Privacy Policy and the prevailing laws and regulations, including but not limited to use of counterfeited documents;
      4. Other reasons that are causing losses to You or to Us, including abusive and fraudulent actions;
      5. When Our system catches a suspicious pattern of financial transactions; or
      6. Other events that can reasonably trigger account blocking.
    3. If Your GoPay account is blocked and You have strong evidence that there are no suspicious activities occurring, You may file Your complaint in accordance with that stated in these Terms. After verifying Your complaints, We will determine whether to end or to continue the blocking of Your GoPay account. Blocking will not be continued unreasonably if We decide that the matters that are causing the blocking have ended.
    4. We at all times have the full discretion to temporarily or permanently disable Your access to Your GoPay account in any Authorized Platform Partner and/or a part or all of GoPay features and services in any Authorized Platform Partner and we will inform You in the event that we will disable Your access to Your GoPay account.

  18. Account Closing

    1. Your GoPay account can be closed for the following reasons: 
      1. Your request;
      2. Our policy based on the prevailing laws and regulations;
      3. A force majeure occurring for 3 (three) consecutive months or more; and/or
      4. Other reasons in connection with account blocking as set out under Point 17 above.
    2. We will return Your GoPay electronic money account balance through the method determined by Us, after being deducted with outstanding fees (if any), except if in our view We need to retain a certain portion of Your GoPay electronic money account balance, for example, if there is a reasonable belief that that portion is related to or is a result of a fraud, abusive actions and/or other violation of the law.
    3. Your GoPay account may be terminated automatically or deactivated temporarily if You terminate or deactivate your Gojek account.

  19. Dormant Account
    1. Your GoPay account is deemed as dormant (“Dormant Account”) when there is no transaction for a consecutive period of 360 (three hundred sixty) calendar days. For the purpose of this clause, a “transaction” shall mean the completion of any Application services transaction and/or debit or credit transaction of Your GoPay account, instructed by You.
    2. We may, without obligation, impose an administrative fee against Your Dormant Account in an amount of IDR 2,000 (two thousand Rupiah) per month at any time upon Your GoPay account becomes dormant and continue until the balance reaches IDR 0. You hereby grant us an irrevocable power of attorney to conduct any actions provided herein. Furthermore, We reserve the right to temporarily suspend and/or limit certain GoPay services in and/or Your access to Your Dormant Account, and/or permanently close Your Dormant Account in the event there is no outstanding obligation between You and Us.

  20. Rejection of Transaction

    We may reject a transaction performed by You if Our system catches suspicious transaction pattern, if You violate a part or all of these Terms and Conditions and/or violate the prevailing laws and regulations.


  21. Fees

    1. In using GoPay Electronic Money Services in the Application or any Authorized Platform Partner, You will be subject to fees, top-up fees, withdrawal fees, transfer fees and/or transaction fees performed through the Authorized Platform Partner, third party’s channel, as stipulated by Us, the Authorized Platform Partner and/or other relevant third party, or fee for re-activation of GoPay account which was deactivated and/or other fees as reasonably applicable. We will be informed to You from time to time.
    2. In using the GoPay Electronic Wallet Services in the Application or any Authorized Platform Partner, You may be subject to fees, including transfer fees and/or transaction fees of using payment instruments other than GoPay electronic money and/or other fees that are reasonably applicable, as may be determined by Us. We will inform you if there is a difference in the amount of the fee imposed.
    3. In using the GoPay Electronic Wallet Services in the Application or any Authorized Platform Partner, You may be subject to fees, including transfer fees and/or transaction fees of using payment instruments other than GoPay electronic money and/or other fees that are reasonably applicable, as may be determined by Us. We will inform you if there is a difference in the amount of the fee imposed.
    4. Other fees charged by third parties other than Us directly to You without through Us, such as fees related to payment instruments imposed by the issuer of Your payment instrument, is the responsibility of the third party and falls beyond Our control.

  22. Your Rights and Obligations

    In addition to the Your responsibilities as set out in other parts of these Terms, You are responsible for:


    1. The safety and possession of Your cellular phone or other device which is being used to access Your GoPay account including reasonably maintaining and providing sufficient resources to avoid failure or disruption in every GoPay services process caused by malfunction of Your cellular phone or other device;
    2. The safety and validity of Your cellphone number which you registered to access GoPay account, therefore We shall not be responsible for any claim arises if Your registered cellphone number is possessed by any other party, becomes inactive based on telecommunication provider’s policy and/or becomes dormant;
    3. The confidentiality of the OTP sent to You, PIN set by You and/or any other verification code which shall reasonably be possessed only by You;
    4. Every transaction through Your GoPay account. You must be careful when using Your GoPay account and/or GoPay services, including when selecting transaction menu, payment destination, inserting the value of the payment etc. You must ensure that You will only follow the transaction instruction as published by GoPay in accordance with the transaction that you approve; and
    5. Any loss, claim, lawsuit and/or cost incurred, including from other party to Us, which arise from Your breach of these Terms, Your negligence in using GoPay account, GoPay service, GoPay feature in the Application and/or any Authorized Platform Partner, including those caused by recklessness, carelessness or misuse of GoPay account and/or GoPay services by You or another party using Your GoPay account.

  23. Our Liabilities

    1. We are not liable for indirect and immaterial losses, including fees, interests, damages or losses in whatever form or type (including personal injury, emotional distress and loss of data, goods, income, profit, usage or other economic benefit) incurred by You or any other third party.
    2. We are not liable for any losses, including fees, interests, damages or losses in whatever form or type (including personal injury, emotional distress and loss of data, goods, income, profit, usage or other economic benefit) incurred by You or a third party due to the fault of You or any third party other than Us, including the merchants and the partners that provide top up and withdrawal channels.
    3. We are not liable for any losses, including fees, interests, damages or losses in whatever form or type (including personal injury, emotional distress and loss of data, goods, income, profit, usage or other economic benefit) which occurred due to the system failure of the Authorized Platform Partner, the legality of the goods and/or services provided in the Authorized Platform Partner, also the safety and security of Your transaction which occurred in the Authorized Platform Partner.
    4. We are responsible only for direct losses, which is the amount actually paid, arising out of or in connection with the use of Your GoPay account, which can be proven either by You or Us that a violation or negligence to these Terms has been committed by Us. In any event, Our maximum liability is limited to the latest balance of Your GoPay as recorded in Our system or Rp10,000,000 (ten million Rupiah), whichever is lower.
    5. We may, based on Our policies, provide users’ account balance protection program for certain cases with the name of “Money Back Guarantee” and/or other similar programs that We will inform to You. A separate detailed terms which further governs Money Back Guarantee can be accessed at https://www.gojek.com/blog/gopay/ketentuan-jaminan-saldo-gopay-kembali/.

  24. Indemnity

    By registering and using GoPay account and GoPay services, You agree to hold harmless Us, Our licensors, Our affiliates and each of our staff, director, commissioner, employee, representative and agent, from and against any and all claims, costs, damages, losses, liabilities and expenses (including advocate’s fees) arising out of or in connection with:

    1. Your violation of these Terms or the prevailing laws and regulations, whether referred to in these Terms or not;
    2. Your violation of third parties’ rights in connection with GoPay and/or GoPay services;
    3. Any use or misuse of GoPay and/or GoPay services by You or another party using Your account;
    4. Any misconduct by a party other than Us, whether intentional or in the form of negligence; or
    5. The blocking of Your GoPay account based on the matters set out in these Terms.

    This indemnity provision shall survive the closing of Your GoPay account.


  25. Problems and Complaints

    1. We use our best efforts in keeping the security of our system, including the system recording Your transactions electronically in Our server. Data and balance and/or transaction history recorded in Our system constitutes data and balance and/or transaction history that are final and binding on You.
    2. We apply reasonable security standards that are common practices of this industry to protect Your data during transmission, when stored, and Your use of GoPay account and/or GoPay services. Nonetheless, We reiterate to You that there is no system that cannot be hacked and this may result in an increased risk to Your information and the use of GoPay account and/or GoPay services. Therefore, to the extent permitted by the prevailing laws and regulations, You agree to hold Us harmless from any claims arising in connection with viruses, damages, disruptions, other forms of system disruptions caused by parties other than Us or unauthorized access by third parties in bad faith. We recommend You to immediately inform Us if You experience any system disruption as mentioned above so that We are able to try to fix the disruptions.
    3. You agree not to corrupt, change or modify Your GoPay account or attempt to corrupt, change or modify it in any manner whatsoever.
    4. We are entitled to prohibit You from using GoPay services in the Application or any Authorized Platform Partner if You use inadequate device or unauthorized device or for purposes other than purposes that GoPay services are intended for.
    5. We need You to understand that in the event a top-up, a withdrawal and/or a transfer is conducted through a third party, including to Authorized Platform Partner, certain banks and/or any other channels, there is a possibility of system a failure from that third party and such system failure is the responsibility of that third party and falls beyond Our control.
    6. If Your cellular phone and/or other device is missing, stolen and/or hacked, please inform Us immediately via the electronic mail account registered in Your GoPay account or via telephone to GoPay Customer Service. If there is a transaction after your cellular phone and/or other device is missing, stolen and/or hacked, but You have not notified the same to Us in such manner, then the payment will be deemed as valid.
    7. If You have any question, request, complaint or need to provide any information in relation to GoPay feature, You may send it via the channels We provide.
    8. To respond to Your questions and complaints, We will first conduct a verification on Your data. We are entitled to refuse processing your question or complaint, if Your data does not match the data recorded in Our system.

      We will check or conduct a verification on Your complaint and provide Our response in accordance with the policy and procedure applicable in Our company after receiving the complete complaint submission from You.


  26. Correction

    1. If according to Our records, there is a mistake in the transaction, We may conduct a correction on Your GoPay electronic money account balance. We will not correct Your GoPay balance without strong evidence or basis that there is a mistake in the transaction. You may submit a correction request to Us through the channel that We provide. We will verify and decide on a case by case basis.
    2. In connection with the correction purpose as set out above, You hereby grant Us an irrevocable power to debit and/or credit Your GoPay electronic money account balance. The said power will remain valid and will not terminate for any reasons whatsoever including the reasons set out in Article 1813, 1814 and 1816 of the Indonesian Civil Code, unless if You close Your account.

  27. Force Majeure

    Our services may be interrupted by events or matters beyond Our authority and control (Force Majeure), including natural disasters, electricity disruption, telecommunication disruption, government policy and other matters beyond Our authority and control. Therefore, you agree to hold Us harmless from any claim, if We are not able to fulfill Your instruction through GoPay account, whether partially or entirely, due to a Force Majeure.


  28. Intellectual Property Rights

    GoPay, including its name and logo, code, design, technology, business model, is protected by copyright, trademark and other intellectual property rights available under the laws of the Republic of Indonesia. We (and parties receiving licenses from Us, if applicable) own all rights and interests on GoPay, including all intellectual property rights related thereto. These Terms do not and in any manner whatsoever shall not be deemed as a grant of any license to You to use Our intellectual property rights as set out above. You shall not (i) copy, modify, adapt, translate, make derivative works from, distribute, give a license, sell, transfer, publicly display, reproduce, transmit, move, broadcast, decompile or disassemble any part of or by other means of exploiting the GoPay system (including the service features therein) licensed to you, except as permitted in these Terms, (ii) give a license, sublicense, sell, resell, move, transfer, distribute or commercially exploit or make available to any third party and / or software by means of; (iii) create internet "link" or "frame" or "mirror" any software on other servers or wireless devices or internet-based ones; (iv) reengineering or accessing our software to (a) build competing products or services, (b) build products using ideas, features, functions or similar graphics, or (c) copy ideas, features, functions or graphics, (v) launch automated programs or script, including, but not limited to, web spiders, web crawlers, web robots, web ants, web indexers, bots, viruses or worm, or any program that might make multiple server requests per second, or create heavy loads or hinder the operation and / or performance of the application, (vi) using robot, spider, site search/retrieval application or other manual or automatic device or process to retrieve, index, “data mine”, or in any way reproduce or avoid the navigation structure or presentation of the application or its content; (vii) publish, distribute or reproduce in any way material that is protected by copyright, trademark or other information that We hold without obtaining prior approval from us or the rights owner who licenses his/her rights to Us, (viii) removing any copyright, trademark or other proprietary rights contained in the GoPay system.


  29. No Waiver

    Our waiver of or Our delay or failure in filing a claim against any breach of any provision in these Terms or in exercising any rights provided under these Terms shall not be deemed as a waiver in connection with a substantial breach of any provision of these Terms.


  30. Language

    These Terms are made in English and Indonesian language. In the event of inconsistency between the English language version and the Indonesian language version, the Indonesian language version shall prevail.


  31. Assignment

    You warrant that the use of GoPay account will be used only by You and for Your own interests as the owner of the account in accordance with these Terms. You may not assign Your right under these Terms without Our prior written consent. If there is any party using Your account and/or if there is any party acting as the beneficial owner of Your account other than Yourself, You are obliged to report it to Us. If there is no report from You regarding another party acting as beneficial owner, you warrant that You are the sole beneficial owner of Your account.

    Although Your GoPay electronic money account balance may be transferred to another party, Your GoPay account cannot be transferred to another party. We may assign Our rights based on these Terms to other third parties based on Our full discretion.


  32. Severability

    If any provision in these Terms is declared as illegal, invalid or unenforceable, in part or in its entirety, based on any regulation or legal principle, that provision or a part thereof, to the extent it is illegal, invalid and unenforceable, shall be deemed excluded from these Terms but the legality, validity or enforceability of the remaining provisions of these Terms shall not be affected.


  33. Governing Law

    These Terms shall be governed by the laws of the Republic of Indonesia. Any and all disputes arising out of the use of Our services will be subject to the exclusive jurisdiction of the District Court of South Jakarta.


  34. Amendments

    These Terms, in partially or in its entirety, including any features or services that are offered in the GoPay account, may be modified, added, or amended from time to time based on Our discretion with a notice to You. Notice may be delivered in the form of changes to the interface and/or user experience. Your continued use of GoPay after the modifications, variations and/or amendments of the Terms shall constitute Your agreement and acceptance of the modifications, variations and/or amendments. You can stop accessing or using GoPay and/or Our Services if you disagree with the modifications, variations and/or amendments.

Your use of GoPay account and/or GoPay services constitute Your approval to be subjected to (i) these Terms; (ii) the general terms and conditions for the use of the Application; (iii) the specific terms and conditions that apply for each service feature available in the Application; (iv) the Application’s privacy policy; and (v) any prevailing laws and regulations.

GENERAL TERMS AND CONDITONS OF GOTAGIHAN

We thank you for your trust in GoTagihan services. Please take Your time to read this General Terms and Conditions of GoTagihan ("GoTagihan General Terms and Conditions").

This GoTagihan General Terms and Conditions are an integral part of the General Terms and Conditions for the Use of Gojek Application as well as GoTagihan Specific Terms and Conditions. By using GoTagihan service, you will be deemed to have read and agreed to this GoTagihan General Terms and Conditions. Therefore, if you do not approve any part of the this GoTagihan General Terms and Conditions, please do not continue using GoTagihan services.

  1. GENERAL TERMS

    Unless specifically defined below and in other parts of this GoTagihan General Terms and Conditions, the capital letters used in this GoTagihan General Terms and Conditions must be interpreted in accordance with Article 1 of the General Terms and Conditions for the Use of Gojek Application.

    GoTagihan is a payment channel feature for (i) routine bill, utility fees and/or other specific bills issued by Biller and (ii) electronic phone credit top-up or purchase data packages for the available Telecommunication Operator networks or other telecommunication services from other Telecommunication Operators We provided.

    Biller is a third party issuer of invoice against provision of goods and/or services, who cooperate with Us or Our affiliate either directly or through aggregator or integrator, with regards to invoice payment acceptance through GoTagihan feature.

    Telecommunication Operator is any third party provider of retail telecommunication service who works with Us or Our affiliate, either directly or through aggregator or integrator, with regards to the payment acceptance through GoTagihan feature.

  2.  

  3. TERMS OF SERVICE
    1. Users can use GoTagihan service to (i) pay the routine bills, utility fees and/or other specific bills issued by Biller (“Bills”) or (ii) carry out top-up phone credit or purchase data packages for the available Telecommunication Operator networks other telecommunication services from other Telecommunication Operators We provided (“Phone Credit”) if the User has sufficient balance in his/her GoPay account or other source of fund, including but not limited to credit card, debit card and/or other electronic money, as determined by Us from time to time.
    2. User complaints regarding GoTagihan services can be submitted via Help Center within a period of no later than 30 (thirty) days after the transaction.
    3. The successful transaction history of GoTagihan will be displayed in the application maximum for a period of 30 (thirty) days after the transaction or other period of time that We specify.
    4. The use of GoPay as a payment method in the GoTagihan feature is subject to the Terms and Conditions for the use of GoPay.
    5. The use of other source of fund, including but not limited to credit card, debit card and/or other electronic money, as payment method in the GoTagihan feature is subject to the terms and conditions of such relevant source of fund, any fault and/or loss arising out of the use of other source of fund as payment method in the GoTagihan feature shall not be Our liability.
    6. All forms of failure for bills payment through the GoTagihan features which arise out ofany fault from any third party, including but not limited to Biller, Telecommunication Operator, payment methods provider and/or integrator system, shall not be Our fault.


    WHEN YOU ARE USING GOTAGIHAN SERVICES TO PAY BILLS

    1. We only facilitate routine bill payments, utility fees and/or other specific bills to the Biller. We are not responsible for the quality of goods and/or services or other matters related to goods and/or services that are the responsibility of the relevant Biller.
    2. The use of GoTagihan for the payment of each routine bill, utility fees and/or other bills can be subjected to the specific terms and conditions that apply to each payment of such routine bill, utility fees and/or other bills as determined from time to time by Us (“GoTagihan Specific Terms and Conditions”).
    3. In the event You choose to activate the automatic Bills payment feature in GoTagihan service, You are deemed to have granted us the power of attorney to deduct the GoPay balance in your GoPay account or debit Your other sources of fund, such as but not limited to credit cards, debit cards and/or other electronic money, as We specify from time to time, on the date You specified, the amount charged by the Biller and other costs (if any). For the avoidance of doubt, the power of attorney granted will remain valid to the extent You choose to activate the automatic bill payment feature in GoTagihan service.
    4. Automatic deduction of GoPay balance or other sources of fund You own as mentioned in point i above will be carried out within 1 (one) until 3 (three) working days prior to the due date of the Bill (“Deduction Period”). If the automatic Bills payment is successful, Your Bills payment status will be changed within 2 (two) 24 (twenty four) hours. If Our system records that You do not succeed in paying the Bills within Deduction Period, We shall ask you to carry out manual payment pver the Bill upon the due date of the Bill.
    5. In utilizing the automatic Bills payment feature in GoTagihan service, We may ask You to input PIN, verification code and/or other security methods as We inform You from time to time, where the confidentiality of the security methods mentioned shall be Your full responsibility.
    6. You may cancel Your automatic Bills payment feature for certain Bill by clicking “History” button and select “Delete” on in GoTagihan menu.
    7. If you need more information regarding your Bill, please contact the respective Biller.
    8. You shall release Us from all responsibilities, either directly or indirectly, in case of any failure of bills payment through the automatic bill payment feature in the GoTagihan service caused by an error in the information you provided and/or there is not enough GoPay balance in your GoPay account, or Your other sources of fund, such as but not limited to credit cards, debit cards and/or other electronic money, as We specify from time to time.


    WHEN YOU ARE USING GOTAGIHAN SERVICE FOR PURCHASE OF PHONE CREDIT

    1. Phone credit denominations and data packages that can be purchased by the User are as stated in the GoTagihan service.
    2. Phone credit and data packages that have been purchased cannot be canceled or refunded.
    3. Details of the features which included in each available data package can be seen in GoTagihan Service.
    4. Telecommunication services are the services provided by the cellular Telecommunication Operator that are cooperating with Us. Therefore, we are not responsible for the quality of the cellular telecommunication services provided by the Telecommunication Operator.
    5. The update of the phone credit balance and/or data package is the responsibility of the Telecommunication Operator. Our responsibility is limited to only submitting User payment information to Telecommunication Operator.
    6. Any mistake in top-up to a wrong destination number or top-up to an expired cellphone number by the User cannot be refunded.
    7. We can determine the fees charged for Pulsa service, the fees may change at any time
  4.  

  5. USER’S REPRESENTATIONS AND WARRANTIES
    1. The User’s representations and warranties provided in this Article are additional to the representations and warranties provided by the User as set out in the General Terms and Conditions for the Use of the Gojek Application. Nothing in this Article shall reduce or limit the applicability of the representations and warranties provided by the User in the General Terms and Conditions for the Use of Gojek Application.
    2. You agree to hold harmless and indemnify us for any claims filed and losses that is incurred by Us, Biller or any other third party in any form, whether directly or indirectly, related or in connection with violations of representations, warranties or provisions in this GoTagihan General Terms and Conditions or non-exercise of any obligation in this GoTAgihan General Terms and Conditions by You.

GoPoints TERMS OF USE

as of 8 January 2020

We thank you for Your trust in GoPoints Service in the Gojek App. Please take Your time to read the whole Terms of Use of GoPoints ("GoPoints Terms of Use").

This GoPoints Terms of Use is an integral part of the Gojek Terms of Use. If You use the GoPoints Service on the Gojek App, You will be deemed to have read and agreed to the GoPoints Terms of Use. Therefore, if You do not agree to part or all of the conditions of the GoPoints Terms of Use, please discontinue the use of GoPoints Service.

  1. GENERAL TERMS

    Unless specifically defined below and in other parts of GoPoints Terms of Use, capital letters used in the GoPoints Terms of Use must be interpreted in accordance with the terms in the Gojek Terms of Use.

    GoPoints is one of the services in the Gojek App, which is a form of appreciation given by Us to You for the use of the Gojek App.

    Voucher Code is a series of digits of code You receive to redeem Voucher with the Product.

    Merchant is the parties that provide Product as registered in the GoPoints Service in the Gojek App.

    Point is a form of appreciation that You get through the GoPoints Service.

    Product is goods and/or services that will be provided and/or rendered by the Merchant.

    Transaction is the activity of purchasing and paying Vouchers for Product conducted by You through the GoPoints Service.

    Token is the value You may get for transaction of services in the Gojek App that You make.

    Voucher is vouchers available on the GoPoints page that can be redeemed for Product.

  2. TOKEN ISSUANCE
    1. Subject to the framework specified in the GoPoints Terms of Use, You may get Token from Your transaction in the Gojek App, that will be determined by Our own policy.
    2. Issuance of Token is subject to the following conditions:

      You may acquire:

      • maximum of 1 (one) Token per day for GoPulsa Service transactions;
      • maximum of 5 (five) Tokens per day for GoPay Service transactions;
      • maximum of 1 (one) Token per day for GoBills Service transactions;
      • maximum of 1 (one) Token per day for GoPulsa Service transactions; and
      • a maximum of 10 (ten) Tokens per day for GoRide, GoFood, GoCar, GoSend, GoShop, GoTix Service.

      For the purposes of this Article 2 (B), one day is calculated from 00:01 until 24:00 on the same day.

    3. The validity period of Your Token is until 31 January 2020.
    4. Commencing from 1 February 2020, We will no longer issue Token from Your transaction in the Gojek App.
  3. POINT ACQUISITION
    1. You can only exchange the Token that you have with Points through the features in GoPoints Service until 31 January 2020. After such date, You are no longer able to exchange the Token that you have with Points through the features in GoPoints Service.
    2. You can use Point to redeem Voucher which are available in the GoPoints Service catalogue that can be accessed through the Gojek App.
    3. Points are not transferable, assignable and tradeable and only applicable to be used by You or to whom the Points are issued.
    4. The validity period of Your Points acquired: (i) during the month of July 2019 until December 2019; and (ii) since the effective date of this GoPoints Terms of Use is until 30 June 2020.
  4. REDEMPTION OF POINTS WITH VOUCHERS
    1. You can redeem the Point that You have with Vouchers which are available on catalogue page in GoPoints Service.
    2. By redeeming the Point to Voucher, You are deemed to understand that every redemption of the Voucher will be subject to the terms and conditions set by the Merchant as displayed on the page of each Vouchers.
    3. Voucher that You owned will be stored on the "My Voucher" page in the Gojek Application for the period specified by the Merchant on each Merchant pages.
    4. To use the Voucher that you have redeemed, You can move the "Slide to Use" button and click the "Get Voucher Code" button and You will receive a Voucher Code, where the Voucher Code will be valid for a period of 24 (twenty four) hours after the Voucher Code is issued.
    5. Voucher Code that is not used within 24 (twenty four) hours will automatically expire and can no longer be used or returned.
    6. We are not responsible for the unavailability of Voucher on catalogue page in GoPoints Service.
  5. REDEMPTION OF VOUCHERS WITH PRODUCTS
    1. You can redeem the Voucher Code that You have obtained with the Product provided by the Merchant in accordance with the terms and conditions set forth in each Vouchers, as applicable.
    2. For the use of the Voucher Code, We are not responsible for the unavailability and inconsistency of Product provided by Merchant and the invalid Voucher Code to be redeemed for Products.
    3. You are prohibited from reproduce, resell or trade the Voucher. Any attempt to do this will potentially result in cancellation of the validity of the Voucher at the discretion of Us and/or the Merchant.
    4. Voucher can only be exchanged in whole and cannot be exchanged in part or in stages. If the redeemed Voucher is less than the nominal value stated on the Voucher, then the Voucher will be deemed to be fully redeemed and there will be no right to refund, cash or new Voucher which has the same value as the margin between the nominal value and the redemption value.
  6. MISCELLANEOUS
    1. You agree that We may cancel your Token, Point, Voucher Code or Voucher that is obtained by violating the provisions set out in the GoPoints Terms of Use, based on Our assessment and discretion or suspicion with reasonable reasons and with proper notification.
    2. For matters not specifically regulated in the GoPoints Terms of Use, You hereby declare to be subject to any operational provisions or procedures imposed by Us, either at this time or as amended from time to time.
  7. USER’S REPRESENTATION AND WARRANTY
    1. The representations and warranties of the User as stipulated in this Article 7 are additional to the representations and warranties provided by the User as contained in Gojek Terms of Use. There are no provisions under this Article 7 that shall reduce or limit the applicability of the representations and warranties provided by the User in the Gojek Terms of Use.
    2. In the event there is loss or problems You experience at the delivery of GoPoints Service, We will, with Our best efforts, help to mediate You with the related Merchant in seeking solutions for the problem. We do not have any liability for any problems or disputes that arise between You and the Merchant, including taking legal action deemed necessary by You or the Merchant.

How to Contact Us

You can contact us by e-mail to the following address: customerservice@go-jek.com or by telephone to number (021) 5025-1110. All Your correspondence will be recorded and stored for Our records.

General Terms of Use of GoPayLater Loan Facility

Starting from April 2022

Please read, acknowledge, review and understand this General Terms of Use of GoPayLater Loan Facility and Findaya's Privacy Policy ("GoPayLater Terms of Use") carefully before You agree to this GoPayLater Terms of Use.

This GoPayLater Terms of Use is an inseparable part of (a) the Agreement on the Provision of Loan Services based on Information Technology between Findaya and the Lender (“Loan Cooperation Agreement”), and (b) the GoPayLater Loan Facility Agreement between the Lender and the Borrower (“Loan Agreement”), where this GoPayLater Terms of Use shall constitute a valid, effective agreement that is binding on the Parties.

By registering to the Platform, You shall read this GoPayLater Terms of Use and hereby expressly and without exception agree to be bound by and be subject to this GoPayLater Terms of Use. If You do not agree to any part, some or all of the contents of this GoPayLater Terms of Use, You may not use the GoPayLater service.


This GoPayLater Terms of Use is an inseparable part of the Gojek Terms of Use: https://www.gojek.com/terms-and-condition/.


1. GENERAL OVERVIEW

1.1. Unless specifically defined in this GoPayLater Terms of Use, capitalized terms used in this GoPayLater Terms of Use shall be interpreted in accordance with the terms in the Gojek Terms of Use and the Loan Agreement.

1.2. Before using the GoPayLater service, You must agree to this GoPayLater Terms of Use and register through the Platform.

1.3. When You:

  1. register for the first time as a prospective Borrower;
  2. sign the Loan Agreement; and
  3. make a Transaction using GoPayLater,
  4. You must read, acknowledge, understand and review the GoPayLater Terms of Use carefully and follow the applicable authentication and verification processes and steps.

1.4. GoPayLater (or any designation thereof as PayLater) is a service in the Platform or Official Platform Partners which provides information technology-based loan facilities provided by the Lender(s) to the Borrower (“Loan Facility”) through Findaya as the P2P Lending Operator. It provides the following repayment options for the Loan Facility:

  1. by repayment of the Loan, including the Service Fees (if any) on the last day of the month in the respective month (“GoPayLater Akhir Bulan”); or
  2. by repayment of the Loan, including the Loan Interest (if any) through installments (“GoPayLater Cicil”) in accordance with the Payment Due Date in the Installment Period that You have agreed.

(hereinafter, GoPayLater Akhir Bulan and GoPayLater Cicil are collectively referred to as “GoPayLater”)

The terms set out in this GoPayLater Terms of Use generally apply to the use of GoPayLater Akhir Bulan or GoPayLater Cicil service (as relevant), provided that the Loan Facility for each of GoPayLater Akhir Bulan or GoPayLater Cicil will be subject to the terms and conditions agreed and further stipulated in each loan agreement depending on the GoPayLater service You use.

1.5. The Loan Facility funds channelled to You as the Borrower to make a Transaction using GoPayLater are entirely derived from and owned by the Lender(s) registered on Findaya. Findaya only facilitates the provision of loanfrom the Lender(s) by forwarding the Loan Facility funds to You as the Borrower. Therefore, any legal relationship arising with regard to the Loan Facility and the Bill shall be between You as the Borrower and the Lender(s) and all risks associated with the aforementioned legal relationship shall be the sole responsibility of You as the Borrower and the Lender(s).

1.6. Your consent to the GoPayLater Terms of Use shall be deemed as and shall constitute Your application to obtain Loan Facility and any Transaction You make using GoPayLater (either the first Transaction or any subsequent Transactions) shall be deemed as and shall constitute a request to disburse the Loan Facility, and if the request is approved based on Findaya’s assessment, the Transaction Value will be deemed as Your loan amount channelled from the Lender(s) (“Loan”). ;

1.7. You acknowledge, understand and agree that Findaya (for the benefit of and on behalf of the Lender(s)) reserves the right to conduct examination, verification, evaluation, assessment and determine (approve or reject) the application to obtain Loan Facility and Loan disbursement request for each Transaction made by You. For the avoidance of doubt, Findaya (for the benefit of and on behalf of the Lender(s)) or the Lender(s) has the right to determine that the granting of Loan Facility and Loan disbursement to You only applies for GoPayLater Akhir Bulan service and that Findaya or the Lender(s) shall not be obliged to provide the GoPayLater Cicil service to You, or vice versa.

1.8. You acknowledge and agree that the Lender(s) may transfer or assign any outstanding Loan and Bill to other parties, including but not limited to banks, non-bank financial institutions or other financial institutions subject to the provisions of the Applicable Law and therefore this agreement and acknowledgement shall be binding according to the Applicable Law, and any such transfer or assignment will be notified to the Borrower via the Platform or by other means or methods of communication and within such period as determined by Findaya from time to time.

1.9. You understand that Your failure to pay or repay the Loan may result in (i) collection activities being carried out by Findaya, the Lender or any other party appointed by Findaya and/or the Lender against the Borrower; (ii) the Borrower being reported to the Financial Services Authority (“OJK”); and (iii) adjustments to the Borrower’s creditworthiness record or rating at Findaya and/or Lender.

1.10. You agree to the use of the Electronic Signature provided/facilitated by Findaya or other parties in cooperation with Findaya.

1.11. Findaya will and may report to related parties, including but not limited to the OJK, PPATK and/or related institutions in the event that any of the information, data and statement provided by You is false or is in violation of or contravention with the Law.

1.12. In the event that You obtain a Loan from a Lender who is a foreign citizen or foreign legal entity (a legal entity not established pursuant to the Indonesian Law), You shall comply with and be subject to the applicable Law with respect to obligations related to offshore debts (including but not limited to any reporting obligations to Bank Indonesia, the Ministry of Finance, the Offshore Commercial Loan team and other authorized institutions).

1.13. This GoPayLater Terms of Use, in part or in full, including any of its features or services may be changed, modified or added from time to time based on Our own policies with a Notification to You, either through a Notification or announcement on the Platform, electronic mail, Your phone number registered on the Application and/or other means of communication. You are deemed to agree to these changes when You continue to use the GoPayLater service after the date the changes, modifications and/or variations take effect. If You do not agree to these changes, modifications and/or variations, You must stop accessing or using GoPayLater and/or our services, provided that You are required to first settle and pay off all of Your outstanding or payable obligations.

 

2. PROVISIONS RELATED TO LOAN

2.1. The Main Provision of the Loan

The terms and conditions set out in Part 2 of this GoPayLater Terms of Use refer and subject to the Loan Agreement.

 

2.2. Fee and Repayment

2.2.1. The Borrower will be charged Service Fees, Installment Value along with Loan Interest and/or Late Penalty (as relevant) for each Loan received as further stipulated in the Loan Agreement.

2.2.2. Activation of GoPayLater Service by the Borrower constitutes an approval to repay the Loan only through your GoPay account or other means as instructed by Findaya. By performing a GoPayLater Activation, the Borrower gives an instruction and grant irrevocable power of attorney to Findaya to instruct and grant power of attorney to PT Dompet Anak Bangsa (“DAB”) to automatically deduct from Your GoPay account as a form of payment for current and any future Bills (“GoPay Deduction”), subject to the provisions as further stipulated in the Loan Agreement. The power of attorney from the Borrower to Findaya as intended will continue to be valid and cannot expire for any reason, including for reasons as regulated in Articles 1813, 1814 and 1816 of the Civil Code until repayment of the Loan has been made.

 

2.3. Authority

2.3.1. You understand and agree that the Lender(s) has given an instruction and granted power of attorney to Findaya to conduct the matters related to the Loan Facility as follows:

  1. To determine and/or perform this GoPayLater Terms of Use and any of its amendment from time to time;
  2. To evaluate and determine (approve or reject) Loan Facility applications and Loan disbursement requests to the Borrower;
  3. To channel funds from the Loan disbursements to the Borrower based on the result of Findaya’s evaluation;
  4. To determine and regulate the mechanism for the repayment of the Loan, Service Fees, Loan Interest, Late Penalty, and other fees under this GoPayLater Terms of Use, including to receive full payment of Your repayment obligations as the Borrower and to appoint and transfer the authority to a third party to facilitate these payments;
  5. To conduct collection of the Borrower’s repayment obligation to the Lender(s), including the Loan, Service Fees (if any), Loan Interest (if any), and Late Penalty (if any), to appoint and transfer the authority to perform collection to any third party appointed by Findaya and to exercise every right of the Lender(s) under this GoPayLater Terms of Use (as relevant); and
  6. To represent and act for and on behalf of the Lender(s) in dispute settlement in the event of any dispute, over the fulfilment of rights and obligations of the parties, including to file a lawsuit against You as the Borrower in relation to the exercise of rights or the fulfilment of rights and the protection of the Lender(s)’s interest.

 

3. PROVISIONS RELATED TO THE USE OF GOPAYLATER SERVICE

3.1 Activation of GoPayLater Service by You

  1. To activate the GoPayLater service, You must agree to this GoPayLater Terms of Use and register at the Platform, provided that such activation term is accepted and approved by Findaya on the GoPayLater page in the Platform ("GoPayLater Activation").
  2. GoPayLater Activation will be considered as Your application to obtain a Loan Facility with a maximum amount of the available Loan Limit. 
  3. By agreeing to this GoPayLater Terms of Use, You have given Your consent to Findaya to obtain, use, process, store, and disclose Your Information in accordance with Findaya’s Privacy Policy, including but not limited to transferring Your personal data and information to other parties, using Your registered mobile phone number to contact You through various online messaging services (including Whatsapp) in relation with the provision of the Loan Facility.
  4. If necessary, Findaya, from time to time, may ask You to provide and/or upload additional documents and/or information, including personal information in electronic form to Findaya.
  5. The approval of Your Loan Facility application will be followed by a request for You to sign the Loan Agreement and Your Loan disbursement will be evidenced by the successful processing of Your Transaction payment.
  6. In the event that You have activated GoPayLater Akhir Bulan and You wish to activate GoPayLater Cicil, Findaya may require You to activate GoPayLater Cicil by following the mechanism as stipulated in Article 3.1 of this GoPayLater Terms of Use and based on that activation, You agree, acknowledge and understand that the terms and conditions of GoPayLater Cicil stipulated under this GoPayLater Terms of Use will apply to You and constitute a valid agreement and legal obligation binding on You.

 

3.2 Use of GoPayLater Service

  1. The Loan Facility that You get can only be disbursed as a Loan by making a Transaction through the Platform or through other Official Platform Partners.
  2. Confirmation of Transaction orders on the Transaction confirmation page by You constitutes a Loan disbursement request and at the same time an instruction to Findaya to disburse a Loan equal to the Transaction Value to the Official Platform Partners and/or the Product Provider (as relevant) as payment for the Transaction (if Your Loan disbursement request is approved by Findaya).
  3. You cannot cancel the Loan disbursement request that has been approved for funding by the Lender(s).

 

3.3 GoPayLater Transaction

3.3.1 Subject to Article 1.5 of this GoPayLater Terms of Use, You may make a Transaction using GoPayLater, provided that:

  1. You still have remaining Loan Limit with a minimum amount of the Transaction Value;
  2. There is no outstanding amount of Bill from the previous Facility Availability Period; and
  3. No Event of Default has occurred.

3.3.2 You hereby acknowledge and agree that the processing and settlement of Your Transaction are also subject to the terms and conditions of this GoPayLater Terms of Use, the terms and conditions of the Product Provider, and terms and conditions of the Official Platform Partners, as relevant.

3.3.3 The amount of Loan that arises from a Transaction will be equivalent to the Transaction Value.

3.3.4 You hereby acknowledge and agree that any legal relationship arising with regard to the product from Your Transaction is between You and the relevant Product Provider and Official Platform Partners. Therefore, the relevant Product Provider and the Official Platform Partners shall be responsible for the quality of the product and You will release Findaya and the Lender from any liability or obligation on the availability, accuracy, suitability, completeness or correctness of the services, content or products provided by the Product Provider.

3.3.5 Any successful Transaction as confirmed in the Platform or Official Platform Partners You make using GoPayLater will deduct Your remaining Loan Limit and constitute a Loan. Any complaint or issue regarding goods and/or services, including any products, that You receive will not cancel the Loan. You may submit Your complaint over goods and/or services that You receive directly to the Product Provider.

3.3.6 If, based on the confirmation from the Product Provider, Platform, or Official Platform Partners, Findaya is informed that a Loan was provided without any successful Transaction (“Invalid Loan”), then the following conditions will apply to the Invalid Loan:

  1. For any unpaid Invalid Loan, Findaya can reduce Your Bill and refund Your Loan Limit after Findaya receives the refund of disbursed Loan and Bill from the Product Provider with a maximum amount of the Invalid Loan.
  2. For any paid Invalid Loan, the Product Provider will refund the Loan You have received to You through Findaya or the Platform in the amount of the Invalid Loan with the method determined by Findaya or together with the Product Provider and the Platform or Official Platform Partners (as relevant), in accordance with the policies of Findaya and the Platform.
  3. The existence of any Invalid Loan will not reduce or cancel any other Loan, Service Fees (if any), Loan Interest (if any), and Late Penalty (if any) in a Facility Availability Period unless otherwise determined by Findaya or together with the Lender(s) by providing notification to You in accordance with the policies of Findaya and the Lender(s).

The provisions in points (a) and (b) of Section 3.3.6 above are only applicable provided that You have notified Findaya regarding the Invalid Loan within 45 (forty-five) Business Days from the date of the Transaction which incurred such Invalid Loan in concurrence with the record in the Platform.

 

3.4 Verification

  1. You may be asked to submit additional documents or information, either electronically or in person to Our office, or to meet Our agents, as may be instructed by Us, if You wish to use the GoPayLater service or as required.
  2. We will verify the information and documents that You submit through the Platform and Official Platform Partners and determine whether You meet the requirements as a GoPayLater user.
  3. Findaya will verify, examine, review and assess any information, data and statements provided by You, including collaborating with third parties to verify and assess eligibility for Loan applications.
  4. We are fully authorized to approve and/or reject Your verification request with due observance of the provisions of the applicable laws and regulations. We may, at any time, withdraw approval of Your verification request and reset Your account status to unverified, including if there is doubt as to the accuracy and/or validity and completeness of the documents and/or information that You submitted.
  5. To avoid any misuse of Your account, We may terminate any service if the documents or information We request from You are inaccurate, invalid and/or incomplete.

 

3.5 Authentication

  1. As part of Our efforts to maintain the security of Your account, You need to have a six-digit code as a Personal Identification Number (PIN) code as an authentication method for Your Account. By performing the GoPayLater Activation, You agree that Your Personal Identification Number (PIN) on the Gojek Application or Your GoPay account will be registered as the Personal Identification Number (PIN) for the authentication of Your GoPayLater Account (“PIN”).
  2. Your PIN code will be required for Loan disbursement for every Transaction You make using GoPayLater (either the first transaction or subsequent Transactions), for Loan payments/repayments and/or the use of certain features that We provide.
  3. You are required to maintain the confidentiality of Your PIN code. Any loss arising from Your failure to maintain the confidentiality of your PIN code shall be Your sole responsibility. Any delivery of a verified PIN from Your Account will be considered a legitimate transaction and/or activity.
  4. The resetting of PIN or other valid authentication methods will be subject to the terms and conditions of the Platform or the relevant Official Platform Partner. We and Our staff never ask for PIN or One-Time-Password (OTP). You agree to assume all risks associated with the disclosure of Your PIN or One-Time Password (OTP) to any third party and to be fully responsible for any consequences associated therewith.
  5. We may provide other authentication methods, including but not limited to fingerprint and/or facial recognition authorization, whichever Your device allows. You must follow the registration steps for identifiable factors, as relevant, such as fingerprint for fingerprint authentication and/or real-time facial image for facial recognition) as determined by Us, if You wish to activate the authentication method. This authentication method may require PIN prior to activation.
  6. Identifiable authentication factors can be stored and verified by Us or by third parties (such as the device You are using, according to your permission). Any claims relating to storage and/or verification of identifiable factors by third parties (such as the device You are using) shall not be Our responsibility. However, We will make reasonable efforts to minimize the risks that We can identify, which may arise from the activation and/or use of authentication factors.
  7. If You access Your Account through an Official Platform Partner, that Official Platform Partners may create its own authentication method. We are not responsible for the authentication method of such Official Platform Partner.
  8. If You change the PIN of your GoPay account, it will be considered as and is a change to the PIN for Your Account or Your GoPayLater transactions in accordance with the terms for changing your GoPay account PIN.

3.6 Findaya’s Privacy Policy

By agreeing to this GoPayLater Terms of Use, You represent that You have read and agreed to Findaya’s Privacy Policy. Therefore, You must read, acknowledge, and understand Findaya’s Privacy Policy carefully.

3.7 Other Provisions

By agreeing to this GoPayLater Terms of Use, You acknowledge that You have read and agreed to the other provisions relating to the Loan Facility.

3.8 Rights and Obligations of the Parties under the GoPayLater Terms of Use

3.8.1 Notwithstanding any other rights and obligations stipulated herein, the rights and obligations of Findaya as the P2P Lending Operator are as follows:

  1. Findaya shall be entitled to receive, collect, use, save, process, and disclose and assign to other parties, for the purpose of providing services and the Loan Facility, Your Information that has been submitted to or shared with Findaya in accordance with Findaya’s Privacy Policy; and
  2. Findaya shall be obligated to perform the terms stipulated in this GoPayLater Terms of Use in connection with the provision of Loan Facility.

3.8.2 Your Rights and Obligations

Notwithstanding any other rights and obligations stipulated herein, Your rights and obligations are as follows:

  1. Subject to the results of verification, examination, review and assessment by Findaya, You shall be entitled to receive the Loan Facility and Loan disbursement in accordance with the Loan Agreement and this GoPayLater Terms of Use; 
  2. You must notify Findaya and provide updates for any changes to Your information, data and statements provided to Findaya or uploaded to the Platform from time to time;
  3. You must not engage in any action that will and/or might cause losses to Findaya and/or the Lender(s), including reputation damage in any manner as well as abusive and/or fraudulent behaviours or behavioural patterns identified by Findaya’s system as a suspicious pattern of financial activity; 
  4. You must comply with all terms and conditions, applicable usage policies and privacy policy of the products and/or services in the Platform and Official Platform Partners;
  5. You shall at all times consider the amount of Service Fees, Loan Interest and any costs that must be paid in accordance with Your ability to repay the Loan and consult with other parties, if necessary, before applying for and obtaining any Loan Facility; 
  6. You shall cooperate and provide any information needed to the Financial Services Authority (Otoritas Jasa Keuangan / OJK), the government and other law enforcement agencies in the event that the information, data and statements provided by You are contrary to the Applicable Law; and
  7. You are prohibited from abusing the GoPayLater service for actions or activities related to money laundering or terrorism financing, money politics, violations of social norms, funding of groups prohibited under the provisions of the Applicable Law, funding for trafficking in illegal drugs (narcotics or psychotropics) and/or other activities that violate the provisions of the Applicable Law (hereinafter collectively referred to as the "Law Violation"). You hereby understand and acknowledge that (i) Findaya has the right to report to the relevant authorities in accordance with the Applicable Law if Findaya finds any indication of Law Violation by You or You are legally proven to have committed a Law Violation; and (ii) Findaya has the right to block Your Account and/or postpone the channeling or disbursement of Loans, as relevant.

 

4. MISCELLANEOUS

4.1. Your Representations and Warranties

You represent and warrant that:

  1. You are an Indonesian citizen and legally subject to the laws of the Republic of Indonesia, and are a legally capable individual, aged at least 21 (twenty-one) years old or are married and are not under any guardianship or receivership.
  2. If You do not meet the above criteria, then:
    1. (i)  You represent and warrant that the Account opening, registration and other activities that You do using GoPayLater have been approved by Your parent(s) or guardian; or
    2. (ii)  Findaya has the right to terminate the GoPayLater service, cancel Your Loan Facility and/or take actions according to the terms of events of default in the Loan Agreement;
  3. You have obtained the necessary permits and/or approvals pursuant to the Applicable Law to obtain a Loan Facility;
  4. All facts, data, information, documents and statements provided by You to obtain the Loan Facility are true, accurate and complete; 
  5. You have read and understood this GoPayLater Terms of Use and that this GoPayLater Terms of Use is a valid legal obligation and legally binding on You; and
  6. By uploading information to Your Account and/or Platform, You represent and warrant that You are the owner and holder of information, statement or data uploaded to the Platform and/or Account and have the right to upload such information or data to the Application and/or Account.

 

4.2. Limitation of Liability of Findaya

4.2.1. Findaya shall not be responsible for the completeness, accuracy, precision and correctness of any data, statement and information (including Information) provided or data uploaded by You and/or Lender, including but not limited to information on the use of the Loan.

4.2.2. With due regard to the Applicable Law, Findaya shall not be liable for:

  1. Any indirect and immaterial loss, including costs, interest, damage or loss of any kind or nature (including personal injury, emotional distress and loss of data, property, income, profit, business, opportunity, use or other economic gains) suffered by You or a third party;
  2. Any loss, including expense, interest, damage or loss of any kind or nature (including personal injury, emotional distress, and loss of data, property, income, profit, business, opportunity, use or other economic gains) suffered by You or a third party due to errors, negligence or violations by You or a third party other than Us; and
  3. Any loss, including expense, interest, damage or loss of any kind or nature (including personal injury, emotional distress, and loss of data, property, income, profit, business, opportunity, use or other economic gains) that occurs due to system failure of Official Platform Partners, the legality of goods and/or services provided in Official Platform Partners or Product Providers, as well as the safety and security of Your Transactions that occur in Official Platform Partners.

4.2.3. Notwithstanding Articles 4.2.1 and 4.2.2 above, in the occurrence of an event that results in Findaya becoming liable to You for any legal or payment obligation in connection with the GoPayLater service and/or the GoPayLater Terms of Use, the amount of such payment obligation and liability shall not exceed the amount of Service Fees and/or Loan Interest (as applicable) paid by You in the period on which the event that results in Findaya’s payment obligation to You occurs.

4.2.4. Any claim, lawsuit or demand You have against Findaya relating to the GoPayLater service or this GoPayLater Terms of Use must be notified to Findaya within 6 (six) months after the event that caused the claim. If You do not submit any claim, lawsuit or demand within that time period (to the extent permitted by the Applicable Law), You will lose the right to claim and indemnity You have in connection with the claim.

4.2.5. Findaya is not the party that provides the Loan Facility to the Borrower. In this case, the Loan Facility provided to the Borrower only comes from the Lender where funds are channelled by Findaya based on the procedures and mechanisms as determined by Findaya. For the avoidance of doubt, the right, authority and power granted to Findaya by the Lender cannot, in any case and context, be considered or interpreted as a form of transfer of responsibilities and obligations from the Lender (including permits, licenses and certificates required to carry out its obligations) to Findaya. Therefore, the commercial relationship is between the Lender and the Borrower and You understand that Findaya is only responsible as an information technology-based fund-lending service operator that connects the Lender and the Borrower.

4.2.6. Findaya does not provide any guarantee to You as to the certainty of the availability of Lenders who are willing to provide Loan based on Your funding request.

4.2.7. You have read, acknowledged and understood and agreed to release Findaya from any and all demands, claims, compensation or other forms in connection with the failure of the loan provision. Findaya has the right not to provide any explanation on the reasons for the failure of the lending, including the rejection, delay or cancellation, except as required by the provisions of the Applicable Law.

4.2.8. The Platform may contain content provided by third parties as partners who cooperate with Findaya. You understand, acknowledge, accept and agree that Findaya will be released and shall not be responsible or liable for the availability, accuracy, suitability, completeness or correctness of the services, content or products provided through these third party services. Findaya does not make any representations or warranties as to the services, content and/or products provided by third parties as partners who cooperate with Findaya.

4.2.9. For every purchase of items, products and services from third parties or partners who cooperate with Findaya and that are available through the Platform or other Official Platform Partners, You are required to carry out due diligence on every item, product and service that will be purchased using the GoPayLater service. You release Findaya from any demand, claim and responsibility for any item, product and service purchased from any such partner (merchant or retail) of Findaya.

4.2.10 Indemnities

By agreeing to this GoPayLater Terms of Use, You agree to release Us, the party who grants licenses to Us, Our Affiliates and any employee, director, commissioner, worker, representative and agent of Us, from and against any and all claims, costs, damages, losses, responsibilities and expenses (including attorney fees) arising out of or in connection with:

  1. Your violation of this GoPayLater Terms of Use, or the provisions of the applicable laws and regulations, whether or not referenced in this GoPayLater Terms of Use;
  2. Your violation of the rights of other third parties in connection with GoPayLater and/or the GoPayLater service;
  3. Any use or abuse of the GoPayLater service by You or other parties using Your account;
  4. Any mistakes committed by parties other than Us, whether intentional or negligent; or
  5. Blocking of Your account based on the terms set out in this GoPayLater Terms of Use.

This indemnity provision will remain in effect even after Your account has been terminated.

 

4.3 Your Account Information

4.3.1. Your Account in the Platform (“Account”) shall be Your responsibility. You shall not authorize any other person to use Your identity and/or Your Account. You shall not assign or otherwise transfer Your Account to any other parties. You must maintain the security and confidentiality of Your Account’s password and any identification provided by Findaya and/or Gojek to You, including in the form of a one-time password (OTP). If there is any illegal and/or unauthorized use of Your Account or identity by any third party, in any case, instructions generated from such use by third party will be considered as Your instructions, including with regard to Loan Facility request and Loan disbursement, unless You have notified Findaya to block the GoPayLater service for Your Account before such instruction is received by Findaya. You agree, acknowledge and understand that Findaya will not be responsible and will be released from any loss, demand, claims and lawsuit from other parties in any case, in connection with any illegal and/or unauthorized use of Your account or identity by third parties.

4.3.2. If Findaya becomes aware of or has a reasonable ground to believe that You have committed an infringement, crime, fraud or other act in violation of this GoPayLater Terms of Use and/or any applicable laws and regulations, whether or not referred to in this GoPayLater Terms of Use, Findaya reserves the right to and may suspend and terminate Your Account, either temporarily or permanently, or to terminate Your access to the GoPayLater service, to investigate, claim damages, to report to the authorities and/or to take any other action that Findaya considers necessary, including criminal or civil action.

4.3.3. Findaya will take actions by investigating and/or facilitating the concerned Lender(s) to report to the appropriate authorities if Findaya receives a report of Your violation of this GoPayLater Terms of Use or a violation of applicable laws and regulations.

4.3.4. If Your Account or mobile phone is missing, stolen, and/or hacked, You are obliged to immediately inform Findaya in accordance with these GoPayLater Terms of Use.

4.3.5. If You have any question, request, complaint or need to provide any information in relation to the GoPayLater service, You must send it via electronic mail to the address as stated in the Platform, contact the phone number or through other means of communication as stated in the Application.

4.3.6. To respond to Your questions and complaints, Findaya will first verify Your Information. Findaya shall be entitled to refuse to further process Your question or complaint if Your information does not match the data or Information recorded in Findaya’s system by providing notification to You.

4.3.7. Findaya will review and verify Your complaint and provide a response in accordance with Findaya’s applicable policy and procedure upon receiving a complete complaint submission from You.

4.3.8. By agreeing to this GoPayLater Terms of Use, You understand, agree, accept and allow that Findaya may and has the right to request, save, collect, process, disclose, verify, examine, review, evaluate and update any information that You provide or obtained from other parties, including to collaborate with third parties to assess the eligibility of a Loan Facility application, credit assessment and Your profile assessment, background checks, Your credit history and status, fraud checks, and other checks required according to Findaya’s policy. In this case, You understand, agree, accept and allow Findaya to work with other parties as needed to access and use the GoPayLater service, which among others include but are not limited to the following parties:

  1. Institutions or government institutions with population data centres for the purpose of verifying the validity of Your identity or other parties who have access to population data centres for the purpose of verifying the validity of Your identity;
  2. Electronic signature service providers for the purpose of creating digital signatures;
  3. Credit information providers to obtain information on the status of collectability, credit history and other financial information so that Findaya or its Affiliates can assess the eligibility of (i) You as the borrower, or (ii) requests for Loan Facility by You;
  4. External collection partners who collaborate with Findaya (if any); 
  5. Credit insurance partners or guarantee provider partners that collaborate with Findaya for the credit risk mitigation requirements for Lender(s);
  6. Lender for the purpose of requesting funding for the Loan Facility or if You as the Borrower do not pay off the Loan after 90 (ninety) Calendar Days after the Payment Due Date;
  7. The supervisory authority for the purpose of investigating problems with the use of services provided by Findaya or for other matters in accordance with requests from the supervisory authority in writing to Findaya;
  8. Alternative Dispute Resolution Institutions, if needed, to settle disputes; 
  9. Authorized associates who are officially appointed by the relevant governmental authority to gather information needed for the compilation of information technology-based fund-lending service data centers; 
  10. Financial Transaction Reports and Analysis Center if Findaya identifies suspicious financial transactions as stipulated in the provisions of the Applicable Law relating to eradication and prevention of money laundering and terrorism financing;
  11. Law enforcement authorities in the Republic of Indonesia such as the National Police of the Republic of Indonesia, the Corruption Eradication Commission, courts, etc. for any purposes related to law enforcement (including, but not limited to cases of law violation, crime, money laundering, terrorism funding, and corruption) which in this case must be requested formally and in writing by the relevant authority; and
  12. The Directorate General of Taxes of the Republic of Indonesia to fulfil the reporting obligation in accordance with the provisions of the applicable tax regulations, including among others regulations regarding automatic exchange of information.

 

4.4. Taxes and Fees

The Parties agree that any obligation with regard to taxes and/or other levies incurred based on this GoPayLater Terms of Use will be borne by each Party in accordance with the prevailing tax regulation in the Republic of Indonesia unless otherwise expressly stipulated herein.

 

4.5. Event of Default

Events of default are subject to the provisions set out in the Loan Agreement.

 

4.6. Governing Law and Dispute Settlement

This GoPayLater Terms of Use and its performance are governed by and interpreted pursuant to the law of the Republic of Indonesia. The Parties agree that each and all disputes arising from the use of the GoPayLater services and this GoPayLater Terms of Use shall be subject to the exclusive jurisdiction of the South Jakarta District Court.

4.7. Definitions

In this GoPayLater Terms of Use, unless the context requires otherwise, these following terms will have the following meaning:

"Affiliate" means (i) the controlling party of; (ii) a subsidiary of; or (iii) parties who are in common control with; or (iv) parties that are in a business group with Us.

"GoPayLater Activation" GoPayLaterhas the meaning given in Article 3.1 (a).

"Account" has the meaning given in Article 4.3.1.

"You" means the party that uses the Platform and/or the GoPayLater service, including but not limited to any party who has registered through the Platform as the Borrower. 

"Service Fees" are fees charged to You as the Borrower by Findaya and/or the Lender(s) for using the GoPayLater Akhir Bulan service. 

"Loan Interest" means the interest charged to You as the Borrower by the Lender(s) for using the GoPayLater Cicil. 

"DAB" has the meaning given in Article 2.2.2.

"Loan Facility" has the meaning given in Article 1.4. 

"Findaya" or "We/Us/Our" means PT Mapan Global Reksa, a limited liability company established under the laws of the Republic of Indonesia, which in this GoPayLater Terms of Use acts in its capacity as a P2P Lending Operator.

"Gojek" means PT GoTo Gojek Tokopedia Tbk and its Affiliates.

"GoPay" means the electronic money service issued and operated by DAB.

"Calendar Day" means Monday to Sunday, including public holidays and collective leave.

Business Days” are days, other than Saturdays, Sundays and official national holidays, when banks are open to conduct their business activities in accordance with the regulations of Bank Indonesia and/or OJK. 

"Applicable Law" means any law, regulation and implementing regulations, decrees or policies that are valid and have legal force including regulations, regional regulations and other subordinate legislations, requirements and guidelines from the central, provincial, regional, municipal governments, regencies, or regional governments in the Republic of Indonesia and other jurisdictions related to the provision of information technology-based fund-lending services, and including ministries, departments, commissions, bureaus, councils, administrative and/or regulatory agencies or authorities or other instruments thereof which are legally required to be adhered to by each Party. 

"Information" means all information, statements, and data, whether existing now or in the future, including all changes and/or updates thereto, about Yourself that You provide to Gojek and/or Findaya and information that can be identified and collected through the Platform, Official Platform Partners, the use of GoPayLater, and the use of any services provided or facilitated by Gojek. 

"Gojek Terms of Use" means the terms of use of the Gojek application as set out in https://www.gojek.com/terms-and-condition/ and as may be amended from time to time. 

"Findaya’s Privacy Policy" means the privacy policy created and regulated by Findaya in connection with the request, access, acquisition, collection, storage, maintenance, processing, use, analysis, distribution, disclosure, display, transmission and dissemination of any personal data and/or Information obtained and received from You or Your Lender as accessible on https://www.findaya.co.id/kebijakan-privasi/ or through the Platform and on the date of agreement to this GoPayLater Terms of Use, the privacy policy is as attached to this GoPayLater Terms of Use. You understand, accept and agree that Findaya's Privacy Policy including any of its changes and updates from time to time shall form an integral and inseparable part of this GoPayLater Terms of Use, however the most up-to-date Findaya's Privacy Policy is as set out in https://www.findaya.co.id/kebijakan-privasi/.

"Loan Limit" means the credit limit available to You as stated on the GoPayLater page on the Platform and/or Loan Agreement. 

"Official Platform Partners" means platform, website, or other official applications of various Gojek, Findaya partners or Findaya Affiliates, which through such platform, website, or application some or all parts of the features or Findaya’s products can be accessed subject to the terms and conditions set by those platforms, website, or application. 

Transaction Value” means the value of a successful Transaction paid using GoPayLater.

"Parties" means You and Findaya.

"GoPayLater" has the meaning given in Article 1.4.

"GoPayLater Akhir Bulan" has the meaning given in Article 1.4 (a).

"GoPayLater Cicil" has the meaning given in Article 1.4 (b).

"Lender" means the party that provides and lends loan funds to the Borrower through Findaya as a P2P Lending Operator, in which case all rights and obligations will be carried out by Findaya for the benefit of and on behalf of the Lender(s). 

Borrower” means the party who applies for a loan and receives loan funds from the Lender through Findaya as a P2P Lending Operator.

"Product Provider" means any party who provides goods and/or services through the Application or Official Platform Partners whose payments can be processed using GoPayLater. 

"P2P Lending Operator" means information technology-based fund-lending services operator that is officially registered with OJK. 

"Loan" has the meaning given in Article 1.6.

Platform” means an information technology-based fund-lending service platform that can be accessed through a website or application owned or operated by Findaya, which can also be accessed or used through the Official Platform Partners application.

"POJK 77" is the Financial Services Authority Regulation No. 77/POJK.01/2016 regarding Information Technology-Based Fund-Lending Services, as amended or replaced from time to time. 

"GoPay Deduction" has the meaning given in Article 2.2.2.

"PPATK" means the Financial Transaction Reports and Analysis Center (Pusat Pelaporan dan Analisis Transaksi Keuangan) which is the central institution (focal point) established by the Government of the Republic of Indonesia which has the function of coordinating the implementation of the prevention and eradication of money laundering in Indonesia. 

"Bill" means all Loans that You as the Borrower receive during a Facility Availability Period along with Service Fees (if any) and/or the entire Installment Value along with Loan Interest (if any), which will be billed to You as the Borrower. 

"Electronic Signature" is a signature consisting of electronic information that is embedded, associated with or related to other electronic information that is used as a verification and an authentication tool, as regulated in Law No. 11 of 2008 regarding Electronic Information and Transactions, Regulation of the Minister of Communication and Informatics of the Republic of Indonesia Number 11 of 2018 regarding Electronic Certification and POJK 77. 

"Payment Due Date" has the meaning as stated on the GoPayLater page in the Platform and/or Loan Agreement. 

"Transaction" means any transaction of any kind with a Product Provider in which the payment (either in part or in whole) can be made using GoPayLater. 

"WNA" stands for foreign citizens (warga negara asing)or foreign legal entities.

 

4.8. Miscellaneous

4.8.1. Findaya shall be entitled to terminate Your GoPayLater service or to take any actions or steps as considered necessary by Findaya, in the event of Force Majeure. Force Majeure shall include but not limited to natural disasters, fires, strikes, demonstrations, pandemic, national disasters, request from government authority to terminate the service as well as any other events or incidents that are beyond Findaya’s control. For the avoidance of doubt and to the extent permissible under the Applicable Law, the Force Majeure event shall not waive Your payment obligation in accordance with this GoPayLater Terms of Use, unless otherwise stipulated by Findaya based on its sole discretion or based on the Lender’s instruction.

4.8.2. You may not assign, all or any part of Your rights and obligations that arise out of or in relation to the Loan and the GoPayLater Terms of Use or the GoPayLater service to any other party without Findaya’s approval.

4.8.3. Without prejudice to the provisions of Article 1.8 of this GoPayLater Terms of Use, You agree that the Lender(s) or Findaya has the right to transfer or assign their rights and obligations under this GoPayLater Terms of Use to any third party.

4.8.4. Should one or more of the provisions in this GoPayLater Terms of Use become no longer applicable, invalid or unenforceable in any way according to the Applicable Law, such event will not affect the validity, applicability and enforceability of the other provisions in this GoPayLater Terms of Use.

4.8.5. The Parties hereby represent that no government institution of the Republic of Indonesia, including but not limited to the Financial Services Authority (OJK), is responsible for any credit risks and/or failure to pay and all losses arising out of or relating to the provision of Loan Facility.

4.8.6. All information contained in Findaya’s feature page or GoPayLater’s page in the Application, including but not limited to the information on Transaction history, the Loan amount, the Service Fees, Late Penalty (if any), Loan Interest (if any), Grace Period and Your profile as the Borrower or user shall constitute an integral part of this GoPayLater Terms of Use and the Loan Agreement.

4.8.7. This GoPayLater Terms of Use is prepared and made and executed in Indonesian and English versions. In case of any inconsistency between the Indonesian and English version, the Indonesian version shall prevail, and the English version shall be deemed to be automatically amended to conform with and be consistent with the Indonesian version.

 

The Parties agree that this GoPayLater Terms of Use has been duly prepared, made, and executed by way of electronic signature approval in accordance with Law of the Republic of Indonesia No. 11 of 2008 regarding Electronic Information and Transactions and its implementing regulations and amendments from time to time. If further required by the applicable laws or policies of the relevant authority, the Parties agree to use the digital signature method as required and all costs incurred to adjust to such digital signature shall be borne by the Lender(s).


 

GoTix

GOTIX TERMS OF USE

as of 01 September 2019

Hello, welcome to www.go-tix.id website managed and owned by PT Global Loket Sejahtera ("Site"). PT Global Loket Sejahtera is a limited liability company engaged in technology, namely providing software in the form of a platform that allows users to order tickets for various of entertainment activities under the GoTix trademark (hereinafter referred to as "GoTix"). Every individual or entity that visits, uses, accesses, utilizes and/or creates an account on our Site (hereinafter referred to as "User") hereby agrees that the User has understood, read, accepted and agreed to the terms of use of GoTix Sites and services, as will be described below (hereinafter referred to as "Terms of Use").

PLEASE CHECK THE TERMS OF USE AND GoTix PRIVACY POLICY CAREFULLY BEFORE USING GoTix SITES AND SERVICES. BY REGISTERING, MAKING ACCOUNTS, USING AND/OR USING OUR WEBSITES OR SERVICES, THE USER HAS UNDERSTANDED AND AGREE TO BE SUBJECT AND BIND TO ALL THESE TERMS AND CONDITIONS AND TERMS OF GoTix PRIVACY POLICY. THE USER BY THIS DECLARES AS WELL AS GUARANTEE TO THAT USERS ARE RIGHTFUL REPRESENTATIVE AND RESPONSIBLE TO ENTER INTO THIS AGREEMENT.

  1. Definition & Interpretation

    Unless the context specifies otherwise, the following expression will have the following meanings in these Terms of Use:

    1. "GoTix", "We", or "Us" refer to PT Global Loket Sejahtera, a company established under Indonesian law and having its address at Pasaraya Blok M, Building B, 5th floor, Jalan Iskandarsyah II Nomor 2, South Jakarta 12160.
    2. User” or “You” refer to each Buyer and/or you as a user both person and/or an entity that uses, accesses, makes use of, makes an account, and/or makes a Ticket reservation at www.go-tix.id.
    3. Site” or “Our site” refer to www.go-tix.id managed and owned by PT Global Loket Sejahtera.
    4. "Platform" means our Site, the mobile version of applications from our Site, voice and data channels, technology, software, systems and other media that are owned or managed by GoTix from time to time.
    5. "Events" means an activity that is both commercial and non-commercial, organized by the Operator that uses our Platform services to support the activities of the event, including:
      1. film/movie/cinema/theater;
      2. music & festival;
      3. sports;
      4. arts & culture;
      5. conference & seminar;
      6. amusement parks;
      7. attraction; dan
      8. other commercial and non-commercial activities, which we provide from time to time.
    6. "Operator" means any entity, whether individual, association, legal entity, and/or various other entities that hold the Event as an organizer, promoter, committee, affiliate, cinema owner, theater or cinema and/or Event owner in collaboration with us using our service platform.
    7. "Ticket" means a ticket as proof of legitimate rights, whether physical or electronic, to enter the venue for an event, to enjoy a show performed by the event, to use and/or utilize an activity related to the event held by the organizer according to the date , time, place, type and/or other provisions attached to the entrance ticket that has been selected, ordered and purchased legally by the Buyer, whether electronic, or other forms of media used by us from time to time and equipped with a unique code as a security system for the ticket.
    8. "E-Voucher" means the receipt of payment for ticket purchases through the GoTix Platform, which has been equipped with a unique security code, which can later be exchanged for tickets at the specified time and place or as a ticket sign in accordance with the provisions of the purchased and selected Event.
    9. "Buyer" means any User who buys a Ticket at a certain price or for free according to the price stated for the Event held by the Operator legally and in accordance with these Terms of Use, terms and conditions that apply to the venue, terms and conditions determined by the Operator, as well as the applicable laws and regulations.
    10. "Service Fee" means service fees in return for us for our services or products, including but not limited to providing a platform for ordering, providing and other related services, whether in the form of money, percentages or services that can be assessed, which we determine to time based on our own policies.
  2. General Terms
    1. In the event of a conflict or inconsistency between two or more provisions in these Terms of Use both with our other terms of use and/or provisions for the use of the Operator, whether the provisions are contained in the same or different documents, conflict or inconsistency then GoTix will determine apply.
    2. In addition to these Terms of Use and depending on the services chosen by you, you must read the rules and conditions of these services that might apply to the services you choose.
    3. GoTix will publish any substantial changes or amendments to these Terms of Use (if any) through the Platform. GoTix will not publish these changes to you personally and therefore the User is required to read carefully any changes or amendments so that if the User continues to use, access or utilize the Platform, the User is deemed to have known, understood and agreed to the changes or amendments.
    4. All Ticket orders by Buyers for Events organized by the Operator through our Platform constitute a separate engagement with the engagement arising from this agreement based on these Terms of Use, namely an agreement arising between the Buyer and the Operator, each party to which is bound and subject to the said agreement. To avoid doubt, we are a platform provider that works with the Operator, while all the tickets sold to the Buyer belong to the Operator. All forms of data and information regarding the Ticket that the Provider provides to Us, and We inform the User, constitute an offer from the Operator to the User which is binding on the Operator and the Buyer in the event of the purchase of the Ticket. Therefore, we are not included as a party in the event of a dispute, prosecution of rights, claim of rights, request for rights, compensation, loss arising, injury arising, death arising and/or claim to any rights arising directly or indirectly from the delivery of the Event requested by the Operator to the Buyer and vice versa from the Buyer to the Operator, including by any third party who feels aggrieved by the implementation of the Event by the Operator.
    5. To avoid doubts, the User has understood and agreed that GoTix does not provide guarantees in any form for the overall delivery of the Event in the form of the results of ticket sales, User satisfaction, or the smooth implementation of the Event. The User hereby releases and indemnifies GoTix and bear all forms of litigations, claims, requests, losses, damages, and/or all forms of compensation of rights by any party including the User itself arising from including but not limited to the use of GoTix and/or purchase by the Buyer.
    6. To avoid doubt, we are a technology company, not a company operating in the agency sector. There is no provision and/or relationship that occurs that binds between us and the user and/or the party that owns and/or organizes the event, the organizer and any party that can be considered as an agency.
    7. As a service that is integrated with Gojek, the use and/or utilization of GoTix either through the Gojek Site or the Site is also subject to Gojek Terms & Conditions and Privacy Policy, unless specifically specified in these Terms & Conditions and/or in the GoTix Privacy Policy, where its enforcement is determined based on our full policy.
  3. GoTix Terms of Service
    1. The order/purchase that the User does through GoTix, is a legal and contractual relationship that is binding between the User and Us, and also between the Buyer and the Operator. In this case, GoTix can act as a platform provider to facilitate transactions between Users and Organizers.
    2. Data and information related to the GoTix Events included on the Site constitute data and information that GoTix receives from the Operator, and GoTix will publish the data and information in good faith in accordance with the data and information that GoTix accepts.
    3. GoTix does not have control over the data and information provided by the Operator, and GoTix does not guarantee that the data and information presented are accurate, complete, correct, legal, valid, legitimate and/or free of errors.
    4. Users are not permitted to distribute or resell tickets or E-Vouchers received, including to use, copy, supervise, display and/or disseminate in other ways either partially or in full the Ticket or E-Voucher on social media and/or other media. To avoid doubt, we are not responsible for any form of responsibility, loss, necessary actions, claims, claims, rights claims, substitutions and/or requests for any rights arising from the negligence, negligence, actions of the Buyer, including disseminating on social media, other actions both direct and indirect, such as data and information security from devices used by Users and Buyers that cause harm to the Buyer and other parties. Therefore, the Buyer is required to maintain all data and information related to purchases and tickets purchased.
    5. Users can only use the services available on the Site to make legitimate bookings/purchases. Users are not allowed to make orders/purchases for speculation, improper or illegal. If GoTix finds out or reasonably suspects that the order/purchase that the User made is invalid, GoTix has the right to cancel your Ticket purchase/booking.
    6. When using Site, the User is fully responsible for the correctness of every data and information filled in by the User, including ordering and purchasing and creating accounts, any form of negligence, error, omission, typo, and/or error in any form and reason that causes data and the information becomes meaningless as the User will be referred to as the full responsibility of the User, whether it causes loss or not, shall fall under the responsibility of the User. Therefore, Users are required to fill in all information and data in using our Site and services accurately, carefully, in due care and thoroughly.
    7. You as a User hereby declare and guarantee to us that you are a entitled entity, authorized legal representative, right owner, and/or have obtained all necessary approvals in utilizing our Site services, making orders and purchases, creating accounts and filling everything data and information in making your account, and all other actions relating to the use of our Site services.
    8. You as a User hereby declare and guarantee to us that all data and information provided and filled in by the GoTix Platform by you is legal, valid, valid data and information, and that you have the authority to submit such information to us.
    9. You hereby agree that GoTix has full rights and authority based on our own policies, to delete, not process, blacklist, block and/or with methods and methods that we deem necessary to handle each account Users or use by Users who we consider to have violated these Terms of Use, committing a crime, violating the provisions of laws and regulations, public order, fraud, infringement, misuse, negligence and/or based on our policies that can be accounted for.
  4. Terms of Use
    1. The user declares and warrants that the User is an individual who is legally entitled and competent to enter into a binding agreement under the laws of the Republic of Indonesia, specifically the Terms of Use, to use the Site services to order and purchase Tickets. Otherwise, we or the relevant Organizer shall have the right under the law to cancel the agreement made with the User. The user further states and guarantees that the User has the right, authority and capacity to use the Site. The user also states and warrants that the User is authorized to enter into and bind to these Terms of Use and register for an account on the Site.
    2. We collect and process User information and personal data, such as but not limited to names, e-mail addresses (e-mails), User ID cards, User ID numbers and/or mobile phone numbers during User registration. Users must provide accurate and complete information, update information and agree to provide us with any proof of identity that we can reasonably request. If the personal information that the User gives us has changed, for example, if the User changes the email address, telephone number, or if the User wants to cancel the User account, please update the User information details by sending us a User request. We will, as long as we can, enforce the requested changes.
    3. Users can only make purchases, bookings and/or other services that require the User to register, on the Site when the User has registered for the service. After the User successfully registers, the Site will give the User a personal account that can be accessed with the password that the User chooses.
    4. Only Users who can use their own User account and Users are prohibited from authorizing others to use the User's identity or use User accounts, either directly or indirectly such as but not limited to distributing User accounts on social media. The user cannot submit or transfer a User account to any other party. The user must maintain the security and confidentiality of the User account password and any identification that we provide to you. In the event of disclosure of your password, in any way, which results in any unauthorized or unauthorized use of your account or identity, the order received from unauthorized or unauthorized use will still be considered a valid order, except The user notifies us about this before the Provider provides the requested service/Ticket.
    5. Each User can only have one account.
    6. The information provided by the Site cannot be interpreted as a suggestion or offer, where the decision to use our Site services is entirely in the hands of the User. Users are free to choose not to use our services and to use services provided by other parties.
    7. The user promises that the User will use the Site only for the intended purpose to obtain services. Users are not permitted to abuse or use the Site for fraudulent purposes or cause inconvenience to other people or create fake bookings.
    8. Users are not allowed to harm, change or modify our Site and/or Platform or try to harm, change or modify in any way. We are not responsible if the User does not have the appropriate device. We reserve the right to prohibit Users from using the Site further if the User uses the Site with an incompatible/invalid or illegal device or for purposes other than the intended purpose for the use of this Site. The user promises that it will only use an access point that is permitted for the User to use.
    9. Users will maintain confidentiality and will not abuse the information that Users receive from using the Site and/or our services.
    10. Users understand and agree that User's use of the Site will be subject to our Privacy Policy as may be changed from time to time. By using the Site, Users also give consent as required by our Privacy Policy.
    11. By providing information and data to us, the User states that the User has the right and agrees to provide us with the information and data that we will use and We can provide to the Parties that work with Us and/or are affiliated with Us.
    12. We can, at our discretion, provide promotions that can be exchanged for benefits related to the use of the Site. The User agrees that it will only use the promotion as the promotion is intended and will not abuse, duplicate, sell or transfer the promotion in any way. The User also understands that promotions cannot be exchanged for cash and may expire on a certain date, even before being used by the User.
    13. Please inform us if the user no longer has control over your account, for example, a user account is hacked or the user's phone is stolen, so we may cancel the user account properly. Please note that the User is responsible for the use of a User account and may be held liable even if the User account is misused by another person.
  5. Payment
    1. We can introduce the imposition of fees for the use or utilization of the Site at any time. We will notify the User through the Site about this as appropriate so that the User can decide whether to continue using the Site or not. However, the internet connection required to use the Site and services, and any related costs (such as mobile data costs) arising from the use of the Service and/or purchase/booking of tickets are the exclusive responsibility of the User and are solely borne by the User.
    2. Users are required to pay for all services and/or tickets that are selected, ordered and purchased based on the provisions, mechanisms and/or procedures available and chosen by the User. The buyer warrants us that the purchase does not violate the provisions of any agreement where the User is subject to and bound, statutory regulations, court decisions, authorized agency orders, sanctions and penalties and/or has obtained all necessary agreements or requirements before making an order, purchase and payment of the Ticket.
    3. Under no circumstances shall we become responsible for any ticket bookings made through other sites that are not an official site owned or managed by us. For this reason, users must carefully check the official address of the site owned or managed by us when making a ticket order/purchase, i.e. www.go-tix.id.
    4. Event organizers may apply tickets in various categories or classes, dates and hours of events, and/or various other distinguishing variations, including to provide tickets for one time entry to the venue or many times and/or terms of use and/or exchange of tickets that the Users purchase. The user is obliged to pay attention to all the provisions of the Ticket and choose and agree to the terms and conditions of the Ticket and the venue of the Ticket that the User buys in accordance with the wishes of the User.
    5. For shows/events that are marked with a minimum age (for example: 17+, 18+, 21+), Users who are less than the minimum age listed are not permitted to enter the Event area for any reason. There is no refund or compensation in any form. Age validation can only be done by showing a valid User ID.
    6. Ticket booking/purchase transactions are considered successful and have taken place after GoTix has received confirmation of payment of Ticket payment by the User through ways that the User has chosen and provided through the Site that the User chooses and approves, including but not limited to when GoTix sends E-Voucher that is valid and verified with the GoTix system.
    7. Users hereby acknowledge that failure of payment transactions may occur at any time due to a failure of the banking system, and the User hereby agrees that in the event of a banking system failure, the Ticket booking/purchase is deemed unsuccessful. In the event of a dispute in the future regarding the Ticket booking/purchase, the User agrees that the data contained in our system constitutes and is the only valid and binding evidence between Us and You.
    8. By completing payment for a User's purchase/order of Event Tickets through GoTix, the User agrees to accept and comply with the provisions relating to the use, exchange, procedures for entering the Event area, the regulations applied by the Operator for each Event, and/or our policies and/or other Organizers, which can be applied from time to time based on the situation and policy of the Operator and/or Us at that time.
    9. Tickets that have been ordered/purchased and paid for by you cannot be canceled or returned or cashed or resold or transferred in any way to another person for any reason. You hereby agree to replace all losses suffered by Us, as well as release and protect Us from any form of claim filed by any party arising in connection with the resale or transfer of the Ticket by You to another person, whether caused directly by your actions or indirectly.
  6. Terms Regarding Tickets
    1. Tickets are only valid if purchased according to the procedures specified in GoTix services.
    2. For tickets purchased that require physical ticket submission or E-Voucher exchange or ticket redemption, please ensure that you bring your identity card that refers to the data that you submit when using GoTix services.
    3. Ticket exchange can only be done once in accordance with the E-Voucher or purchase data in the GoTix system. GoTix and the Operator and affiliates We are not responsible for losing the Ticket after the Ticket has been exchanged and received by you and other losses or risks, including the use of tickets by others or theft of the Ticket.
    4. For electronic tickets that can be printed directly by the user, please make sure to bring the electronic ticket printed on the day the event is held.
    5. Users are prohibited from duplicating or duplicating Tickets and/or E-Vouchers.
    6. We are not responsible for the negligence of Users which results in tickets or E-Vouchers falling into the hands of others or being in the possession of others and used as a sign of entry into the Event or exchanged for actual physical tickets so as to eliminate the User's right to enter the Event or to redeem Tickets or E-Vouchers with physical Tickets.
    7. The Event Organizer has the right to take any action to prohibit or reject Users entering the Event or exchange electronic tickets with actual physical tickets if the User's Ticket or E-Voucher has been used previously by another person.
    8. The Event Organizer and/or We have the right to process and prosecute in accordance with the applicable laws and regulations, both civil and criminal, people (including Users) who obtain tickets in a way that is not in accordance with the procedures imposed by the promoter or the organizer, including but not limited to fraudulent acts or duplication of tickets.
  7. Terms of Event
    1. The date of the event, show time and venue is fully determined by and is the authority of the Event Organizer and therefore we are not responsible for changes in the date of the Event, showtime and venue and other changes made by the Event Organizer after the ticket purchase transaction has been successfully carried out.
    2. In the event that the Event is canceled or there is a refund of the ticket purchase by the Event Organizer, the User hereby agrees that the Ticket refund policy is entirely the authority of the Event Organizer, and the User hereby agrees to defend, release and release and not file any claim to us/or our affiliated company in connection with cancellation of the Event and refund of the ticket purchase. Bank fees and administrative fees that have been charged to the User when purchasing a Ticket cannot be returned.
    3. The Event Organizer has the right to refuse the User to enter the Event or remove the User from the Event if the User behaves in an disorderly manner, ignites a dispute, is suspected of violating laws and regulations, these Terms of Use, other provisions that apply to the Ticket or venue and/or reject instructions/warnings from the Event Organizer staff and/or based on the policies of the Operator that can be accounted for. Furthermore, GoTix and/or the Event Organizer are not obliged to make a refund to the User in the case mentioned above.
    4. The user is required to safeguard the personal belongings of the User during the Event. We and/or the Organizer of the Event in any event are not responsible for the loss and/or damage of the User's personal property during the Event.
    5. Users hereby release us and/or the organizer of the Event from all forms of claim in the event of cancellation of the event carried out unilaterally by the artist or the government or for other reasons beyond the ability and will of GoTix and/or the Event Organizer.
    6. Users hereby agree to take full responsibility and release and release us from all forms of responsibility, compensation, claims, claims, claim rights, requests for rights from any party and/or any form of obligation that must be borne due to violations of these Terms of Use, violation of laws and regulations, violations of social norms, illiteracy, public order, and/or violations of the rights of other parties who feel their rights are violated due to the implementation and visit of the Event that the Ticket is purchased by Users and/or violations of prohibitions, statements and guarantees. obligations and all forms of provisions of these Terms of Use.
    7. Users release and indemnify GoTix from all legal responsibilities arising from the implementation of the Event, including the consequences of visits to the Event carried out by the Buyer. Therefore, the Buyer voluntarily, in their own conscience without coercion from any party, shall enjoy, visit, and use the event tickets purchased through us.
    8. In the event of an Event cancellation by an artist or an authorized authority or other party due to reasons that are beyond the control or will of the Operator and Us, the User agrees to legally release the Event Organizer and Us from any claim whatsoever in relation to the cancellation.
    9. Users must comply with the terms and conditions of the Event imposed by the organizer during the Event, including but not limited to provisions on dress and behavior, age restrictions and restrictions on carrying certain items to the venue/show. The user understands that the terms and conditions of the Event are entirely the authority of the organizer or promoter and we are not involved and do not have any authority regarding the Event. Therefore, we are not responsible for actions taken by the Operator for Users before, during and after the Event, including those that cause harm to the User.
    10. We do not guarantee and are responsible for the continuity, implementation, operation and/or quality as well as User satisfaction with the Event for the Ticket the User buys through the Site.
    11. We do not guarantee and are responsible for the accuracy of the schedule for the Event and/or whether or not an Event that the User buys his Ticket through GoTix, and the User understands and agrees that there is a possibility of cancellation, reimbursement and/or delay in the Event due and other things. Users release and indemnify us from any litigation, claims, demand for rights and/or any legal process arising from the implementation of the Event, the quality of the Event, cancellation of the Event, postponement of Event schedule, changes to the Event and/or any other occasion related to the Event.
    12. Refunds on ticket purchases as a result of cancellation of the Event or Event Organizer policy, will be carried out in accordance with the terms and conditions specified by the Operator. Convenient fee or fees other than the price of the Ticket itself charged to the User will not be refunded.
  8. Guarantee

    We do not provide statements, guarantees or guarantees for the reliability, timeliness, quality, suitability, availability, accuracy or completeness of services, our Site and/or our Platform, including but not limited to Services obtained or originating from the Operator and/or our partners through the use of the Platform. We do not represent or warrant that :

    1. the use of the Platform will be safe, timely, uninterrupted or error free or operate in combination with other hardware, software, systems or data;
    2. the service will meet your needs or expectations;
    3. any stored data will be accurate or reliable;
    4. the quality of products, services, information or other materials purchased or obtained by you through the Platform will meet your needs or expectations;
    5. errors or defects in The platform will be fixed; or
    6. a platform or server (server) that provides a platform free of viruses or other harmful components. Services provided for you are limited to "as is" basis. All conditions, statements and guarantees, whether express, implied, required by law or otherwise, include, but are not limited to, implied warranties regarding sale and purchase, suitability for a particular purpose, or no violation of the rights of third parties, hereby excluded and excluded with the highest and maximum limits. You acknowledge and agree that all risks arising from the use of the Platform by you remain solely and entirely on you and you will not have the right to request any compensation from us.
  9. Limits of Responsibility
    1. We are not responsible for any injuries, deaths, damage or losses incurred on the Event and/or use of our Platform and/or Site. Neither are we responsible for errors, including violations, or criminal acts carried out by the Operator, other visitors or other parties who are in the place of the Event taking place during the implementation of the Event, including by the Users themselves.
    2. We are not responsible and you guarantee and release us, our operators, our partners, and our affiliated companies from the responsibility for any losses, claims, claims and/or requests for any rights by you, buyers, event visitors and/or third parties for misuse, fraud, fraudulent acts and/or other actions resulting from the dissemination of event information and/or data, including Event Ticket data/information, which you do yourself and/or as a result of your negligence, negligence and/or intentions. Therefore, you are required to maintain and not disseminate your own personal information and data, including your account.
    3. Any claim against us in any case by you, will be limited to the total amount actually paid by and/or owed to you when using our services during the event that caused the claim. In any case We and/or licensors and/or affiliated companies We will not be liable to you or anyone for fees, interest, damage or loss of any kind or form (including personal injury, emotional disturbance and loss of data, goods, income, profits, use or other economic benefits). We will not be held responsible for any loss, damage or injury that may be caused by or caused by you during the Event or in the context of implementing this agreement or to anyone for whom you have ordered services, including but not limited to loss, damage or injury arising from, or in any way in connection with services and/or platforms, including but not limited to the use or inability to use services and/or our Platform and/or Site.
    4. You expressly waive and release us from any and all obligations, claims or damages arising from or in any way in connection with the Buyer, your partner, the Operator, the visitor of the Event, the party who is at the Event and/or the Operator. We and our affiliated companies will not be parties to the dispute, negotiating disputes between you and any party. The responsibility for the decisions that you make for the event is solely your responsibility. You expressly waive and release us from any and all obligations, demands, causes of action or damage arising from the use of the Platform, the implementation of the Event, software and/or Platform, or in any way related to Us and the Event Organizer introduced to You through the platform.
    5. We will take reasonable steps to prevent internet fraud and ensure that data is collected by us and stored so that it is safe. However, we are not responsible in the event of a violation on your computer server, We are not responsible as a third party.
  10. Indemnification

    By using our services and/or our Site, you agree that you will defend, provide compensation and release us, our licensors, affiliates and each of our officers, directors, commissioners, employees, lawyers and agents from and to each and all claims, costs, damages, losses, liabilities and costs (including attorneys' fees and fees) arising from or in connection with: (a) the use of services on our Site and / or Platform by you, your relationship with Buyers, third party providers, partners, advertisers and or sponsors, or (b) violations of or not being complied with in one of the Terms of Use or the applicable provisions, whether stated here or not or (c) your violations of the rights of third parties, including third-party partners and our Partners, or (d) use or misuse of our Platform services. The obligation to defend and compensate this will remain valid even if the Terms of Use and use of the Site by you and the Event have expired.

  11. Licensing
    1. Depending on the User's compliance with the Terms of Use, we give the User permission that is limited, non-exclusive, non-transferable, non-sublicensable, permission that can be withdrawn to download on a single mobile device that the User has or controls and runs The site is solely for the user's personal, non-commercial needs.
    2. Users are not permitted (i) to copy, modify, adapt, translate, make derivative works from, distribute, license, sell, transfer, publicly display, reproduce, transmit, move, broadcast, decompile or disassemble any part of or in other ways that may exploit the Site, except as permitted in these Terms of Use, (ii) license, sublicense, sell, resell, transfer, transfer, distribute or exploit commercially or make available to third parties the Site and / or software by means of; (iii) creating internet "links" to the Site or "frame" or "mirror" any software on other servers or wireless devices or internet-based ones; (iv) reengineering or accessing our software to (a) build competing products or services, (b) build products using ideas, features, functions or graphics similar to the Site, or (c) copy ideas, features, functions or Site graphics, (v) launch automated programs or scripts, including , but not limited to, web spiders, web crawlers, web robots, web ants, web indexers, bots, viruses or worms, or any program that might make multiple server requests per second, or create heavy loads or hinder operations and/or performance Site, (vi) using robots, spiders, site searches/retrieval sites, or other manual or automatic devices or processes to retrieve, index, "data mine", or in any way reproduce or avoid the navigation or presentation structure of the Site or its contents; (vii) publish, distribute or reproduce in any way material that is protected by copyright, trademark or other information without obtaining prior approval from the owner of the property, (viii) delete any copyright, trademark or other proprietary rights notices contained in the Site. There are no licenses or rights granted to Users with implications based on intellectual property rights owned or controlled by us or our licensors, except for those licenses and rights expressly given in these Terms of Use.
  12. Intellectual Property
    1. GoTix, including the name and logo, Site, and services along with symbols, logos, photography, posters and / or creations of Us, Our affiliates and/or Organizers, are protected by copyright, trademark and other rights provided based on the law of the Republic of Indonesia. We (and our licensors, as applicable) exclusively own all rights, ownership and interests in and to the Site, including all related intellectual property rights.
    2. Without deviating from our rights based on applicable law or the Terms of Use, the User is notified that any actual attempt or violation of this provision will result in the termination of all User rights under the Terms of Use. If the User avoids any of the ways we take to protect the service from unauthorized use, the User must immediately stop any and all uses of the service, and the User agrees to do so. GoTix, including the name and logo, Site, and services along with symbols, logos, photography, posters and/or creations of Ours, Our affiliates and/or Organizers, are protected by copyright, trademark and other rights provided based on the law of the Republic of Indonesia. We (and our licensors, as applicable) exclusively own all rights, ownership and interests in and to the Site, including all related intellectual property rights.
  13. Termination
    1. Users are not obliged to use our Site, and may choose to stop using it at any time by canceling the User account and leaving the Site from our device, thereby disabling the use of the Site. The Terms of Use automatically expire when the User permanently deletes the Site from the device.
    2. The user can terminate the User account by telling us the User's intention to cancel your account. We will try to do our best to complete your termination.
    3. We reserve the right to immediately suspend, limit or stop the Terms of Use and use of the Site if we have reason to suspect that the User has violated the provisions of these Terms of Use or applicable laws and regulations.
  14. Miscellaneous
    1. Waiver or tolerance or our failure to claim a violation of the provisions of these Terms of Use or to exercise the rights stated by these Terms of Use or applicable law, will not be considered as waiver in connection with subsequent violations of any provisions of these Terms of Use.
    2. These Terms of Use are prepared in English and Indonesian, both versions will bind the User and Us. In the event of a discrepancy between the Indonesian version and the English version, the Indonesian language version will apply.
    3. Users cannot transfer or delegate their rights based on the Terms of Use, without our prior written consent. We may transfer our rights based on the Terms of Use to the parties solely and absolutely according to our policies.
    4. If there are terms based on the Terms of Use which are considered invalid, invalid or unenforceable, either in whole or in part, based on the enactment or statutory provisions, the terms or parts of those terms will, to the extent, be considered not part of these Terms of Use however the legality, validity or enforceability of the remaining Terms of Use will not be affected.
    5. These Terms of Use are governed by and interpreted under the laws of the Republic of Indonesia. Any and all disputes arising from the use of our services will be governed by the exclusive jurisdiction of the South Jakarta District Court.
    6. These Terms of Use can be modified and changed from time to time, whether with prior notification or not. Users has obligation to periodically check the Terms of Use. We may notify Users through the Site and/or email for modifications, and/or changes to the Terms of Use. Continuous use of the Site after receipt of this notification constitutes the User's approval and acceptance of modifications, and/or changes, even if not given personal notification to the User.
    7. These Terms of Use mutatis mutandis apply absolutely to the use and/or utilization of the Site both in Our Site and GoTix features on Gojek Applications, and vice versa (vice versa) although not clearly regulated or written in these Terms of Use, where applicable shall become the full authority of Us to determine.
    8. Users can file complaints about a ticket purchase transaction through GoTix by reporting it to the GoTix Call Center at (021) 5084 9000 or sending an email to csgotix@go-jek.com within 48 hours after the transaction.
GoGames Gojek

GOGAMES TERMS OF USE

We thank you for your trust in GoGames Services. Please take Your time to read the whole Terms of Use of GoGames ("GoGames Terms of Use").

This GoGames Terms of Use is an integral part of the Gojek Terms of Use. If you use GoGames Service on the Gojek App, You will be deemed to have read and agreed to the GoGames Terms of Use. Therefore, if you do not approve any part of the GoGames Terms of Use, please do not continue using GoGames Service.

 

  1. GENERAL TERMS

    Unless specifically defined below and in other parts of this GoGames Terms of Use, the capital letters used in this GoGames Terms of Use must be interpreted in accordance with the terms in the Gojek Terms of Use.

    GoGames means Digital Content payment channel feature and Digital Content placement channel by Digital Content Providers in the Gojek App.

    Digital Content means any digital content which may be in the form of online games, features in online games, articles and/or videos related to online games.

    Digital Content Provider means any third party who publishes and/or provides Digital Content who engages directly or through aggregators or integrators with Us with regards to Digital Content payment acceptance and/or Digital Content placement through the GoGames feature.

  2.  

  3. TERMS OF SERVICE

    1. User may use GoGames Service to pay for Digital Content and/or access Digital Content published and/or provided by Digital Content Provider. Payment service for Digital Content is available if the User has sufficient balance in his/her GoPay account or other source of fund, including but not limited to credit card, debit card and/or other electronic money, as determined by Us from time to time.
    2. The use of GoGames for the payment of Digital Content may be subject to the specific terms and conditions that apply to each payment of such Digital Content as determined from time to time by Us and/or Digital Content Provider.
    3. The use of GoPay as a payment method in the GoGames feature is subject to the GoPay Terms of Use.
    4. The use of other source of fund, including but not limited to credit card, debit card and/or other electronic money, as payment method in the GoGames feature is subject to the terms and conditions of such relevant source of fund, any fault and/or loss arising out of the use of other source of fund as payment method in the GoGames feature shall not be Our liability.
    5. All forms of failure for payment through the GoGames features which arise out of any fault from any third party, including but not limited to Digital Content Provider, payment methods provider and/or integrator system, shall not be Our fault.
    6. The successful transaction history of GoGames will be displayed in the application maximum for a period of 1 (one) year months after the transaction or other period of time that We specify.
    7. You understand that We only facilitate the provision of Digital Content, no guarantee is made from Us relating to the quality and/or material of Digital Content, including the suitability, validity and accuracy of Digital Content provided by Digital Content Provider.
    8. Your access or use of the Digital Content is a form of your consent to comply with the terms and conditions set by Us or Digital Content Provider.
    9. User complaints regarding GoGames Service can be submitted via Gojek Call Center at 021-50849000 or by sending an email to customerservice@gojek.com within a period of no later than 1 (one) year after the transaction.
  4.  

  5. USER’S REPRESENTATIONS AND WARRANTIES

    1. The User’s representations and warranties provided in this Article are additional to the representations and warranties provided by the User as set out in the Gojek Terms of Use. Nothing in this Article shall reduce or limit the applicability of the representations and warranties provided by the User in the Gojek Terms of Use.
    2. You agree to hold harmless and indemnify us for any claims filed and losses that is incurred by Us, Digital Content Provider or any other third party in any form, whether directly or indirectly, related or in connection with violations of representations, warranties or provisions in this GoGames Terms of Use or non-exercise of any obligation in this GoGames Terms of Use by You.

THIRD-PARTY CONTENT PROVIDER’S SERVICE TERMS OF USE

latest modified: 30 July 2020

We thank you for Your trust in the Services provided by Third-Party Content Providers in the Gojek App. Please take Your time to read the whole Terms of Use of the Third-Party Content ("Third-Party Content Terms of Use").

This Third-Party Content Terms of Use is an integral part of the Gojek Terms of Use. If you use any Services provided by the Third-Party Content Provider on the Gojek App, You will be deemed to have read and agreed to this Third-Party Content Terms of Use. Therefore, if You do not agree to part or all conditions of the Third-Party Content Terms of Use, please discontinue the use of Third-Party Content Services provided by the Third-Party Content Providers on the Gojek App.

 

  1. SCOPE

    This Third-Party Content Terms of Use applies to any Service(s) provided by the Third-Party Content Provider in the Gojek App which includes but not limited to GoGreener, GoGive, GoInvestasi, GoMall, GoMed, GoNews, GoFitness, GoService, GoSure, and any other service that may supplemented from time to time.

  2. GENERAL TERMS

    Unless specifically defined below and in other parts of this Third-Party Content Terms of Use, capital letters used in this Third-Party Content Terms of Use must be interpreted in accordance with the terms in the Gojek Terms of Use.

    GoPay is an electronic money service issued and operated by PT Dompet Anak Bangsa.

    Third-Party Content is any and/or all information and any offer of goods and/or services made and/or compiled and/or developed and/or managed by Third-Party Content Provider, including but not limited to text or writing, pictures, quotes or excerption, photos, illustrations, animations, videos, sound or music recordings, titles, descriptions, and/or any other form of data provided by Third-Party Content Provider to be displayed on the Gojek App, including any link redirected thereto. For the avoidance of doubt, the Third-Party Content also includes every and/or all offers of good and/or services, information, data, actual news, writings, images, quotes, photos, illustrations, animations, videos, sound recordings, obtained by Third-Party Content Provider from third parties, where the Third-Party Content Provider has the authority to use and distribute the content.

  3. TERMS OF SERVICE
    1. We only facilitate the provision of Third-Party Content provided by the Third-Party Content Provider; Third-Party Content of which is not owned or controlled by Us, therefore we are responsible for such Third-Party Content and not able to guarantee the accuracy of the Third-Party Content, as well as the implementation of offer of goods and/or service by the Third-Party Content Provider. 
    2. Third-Party Content Provider is third party(-ies) who agrees to become the Third-Party Content Provider based on the partnership scheme or other cooperation scheme with Us.
  4. REPRESENTATION AND WARRANTIES
    1. Representation and warranties of the User as stipulated in this Article 4 are in addition to the representations and warranties provided by the User as contained in the Gojek Terms of Use. There are no provisions in this Article 4 that reduce or limit the applicability of the representations and warranties provided by the User in the Gojek Terms of Use. 
    2. You represent and warrant that You may separately be required by the Third-Party Content Provider to be subject to terms and conditions and privacy policy of the Third-Party Content Provider and/or payment system and/or tools provider available in the Third-Party Content (in case You are required to make a payment over the Third-Party Content and/or to access the Third-Party Content) including, but not limited to the GoPay Terms of Use, Know Your Customer (KYC) process of the Third-Party Content Provider (as applicable), and age restrictions to access the Third-Party Content which may be different from the age restrictions applicable in the Gojek App.
    3. You agree to release Us from any submitted claim and loss incurred in any form, either directly or indirectly, related to or in connection with the Third-Party Content, misrepresentation, breach of warranties or breach of terms in this Third-Party Content Terms of Use or non-performance of obligations under this Third-Party Content Terms of Use by You. 
    4. We and/or the related Third-Party Content Provider has the right to refuse Your Third-Party Content Service request if We and/or the Third-Party Content Provider has reasonable reasons to suspect that You have, or by accepting Your request, You will violate this Third-Party Content Terms of Use, the Gojek Terms of Use or applicable laws and regulations. 

How to Contact Us

You Can contact us by e-mail to the following address customerservice@go-jek.com or by telephone number (021) 5084 9000 (Gojek Call Center). All Your correspondence will be recorded and stored for Our records. 

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