Gojek

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Gojek App Terms of Use

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GOJEK TERMS OF USE

as of November 2021

Welcome to Gojek App!

  1. General Terms

    PLEASE READ THE ENTIRE TERMS OF USE BEFORE ACCESSING OR USING GOJEK.

    This Terms of Use is an agreement between Users (“You”, “Your”, or “Yourself”) and PT GoTo Gojek Tokopedia (formerly PT Aplikasi Karya Anak Bangsa) (“We”, “Us”, or “Our”), a limited liability company duly established and legally operating under the laws of the Republic of Indonesia and domiciled in DKI Jakarta, Indonesia. This Terms of Use governs Your access and use of the app, website (www.gojek.com and other websites We manage), content and products provided by Us (hereinafter, collectively referred to as “Application”), as well as order, payment or use of the service available on our Application (“Service or Services”).

    By agreeing to this Terms of Use, You also agree to additional Terms of Use, including the Terms of Use of each Service, and changes that are an integral part of this Terms of Use (hereinafter, the Terms of Use, additional terms of Use and its changes are collectively referred to as “Terms of Use”). Notwithstanding the inseparability, the additional Terms of Use supersedes the Terms of Use in case of any discrepancies among them.

  2. Use of Application and Services

    The access and use of Application are subject to this Terms of Use.

    You have full discretion either to use the Application or other apps, whether to use Services available on Application, or to stop using the Application.

    We only facilitate You finding various Services You need by providing Application. All Services are provided directly by independent third parties who agreed to become Our partners (“Service Provider”).

    When ordering a Service, the Application will connect You with the available Service Provider around Your location. Thus, some Services cannot be used if You do not activate the location feature.

    Furthermore, if the Service Provider accepts Your order, We will inform Your order status through Application.

  3. Signing-up and Signing-in Gojek Account

    Before using the Application, You must agree to this Terms of Use and Privacy Policy, and register Yourself by providing information We need. When registering, We will ask You to provide Your full name, electronic mail address and valid mobile phone number. You may change Your profile information on the settings feature in the Application.

    After registering, Our system will automatically generate a verification code and send the verification code via a text message to the mobile phone number You provided. You have to verify by entering the verification code on the registration page in the Application.

    After verifying, Our system will create a personal Gojek account (“Account”) for You to use the Application and order Services through the Application. Your mobile number is ascribed to Your account that You cannot create a new account with a registered mobile number. The same is true if You later change Your mobile number in the settings feature in the Application.

    In the event that you have been logged-out from Your Account, then You need to enter your electronic mail address or mobile phone number you provided when registering Yourself and enter the verification code, which then automatically sent by Our system to Your registered mobile phone number, on the log-in page.

    THE VERIFICATION CODE (ONE TIME PASSWORD/OTP) IS PRODUCED AUTOMATICALLY BY OUR SYSTEM. WE DO NOT KNOW AND NEVER ASK FOR YOUR VERIFICATION CODE. NEVER PROVIDE THE VERIFICATION CODE TO ANYONE EVEN TO US OR OTHER PARTIES WHO ACKNOWLEDGE THEMSELVES AS OUR REPRESENTATIVES.

    Device Authentication Features

    If You are using a device that supports fingerprints and/or facial recognition features, You can enable such device authentication feature for logging in to our Application.

    When You are enabling the fingerprints and/or facial recognition features in Your mobile device for authentication purposes in Application, please note that We do not store such biometric data. Unless otherwise notified to You, such data is stored in Your mobile device and may also be stored by third parties, such as Your device’s manufacturer. You agree and acknowledge that we are not responsible for any unauthorised access or loss towards such biometric data which is stored in your mobile device.

    If You are changing your mobile device, an OTP will still be required for you to log in to the Application. If You wish to enable the device authentication feature in your new device, you can do so in Your device settings.

  4. Your Account

    Your Account can only be used by You and cannot be transferred to other people for any reason. We reserve the right to refuse to facilitate orders if We know or have sufficient reasons to suspect that You have transferred or allowed Your Account to be used by someone else.

    The security and confidentiality of Your Account, including registered name, electronic mail address, registered mobile number, payment details and Payment Method you choose, as well as verification code generated and sent by Our or Payment Method Provider’s system are fully Your personal responsibility. All losses and risks arising from Your negligence in maintaining such security and confidentiality are borne by You. In such cases, We assume any use or order made through Your Account as Your legitimate request.

    Immediately notify Us upon knowing or suspecting that Your Account has been used without Your knowledge and consent. We will take actions We consider necessary and We may do toward that unconsented use.

    Account Linking

    You may link your Gojek account with third party platform to access or enable certain features, including wallet linking, loyalty programs, and accessing the services or products which are available in Our platform and third party platform.

    Account Deactivation and Account Unlinking

    If You wish to deactivate your Gojek account or unlink your Gojek account with other third party platform, you can access the options in the Gojek App or submitting your request directly to customerservice@gojek.com.

  5. Personal Information

    Collection, storing, processing, use and sharing of Your personal information, such as Your name, electronic mail address, and mobile phone number You provided when opening an Account are subject to the Privacy Policy, which is an integral part of this Terms of Use.

  6. Content, Information and Promotion

    We or other parties cooperating with Us may provide Third-Party Content which You may find on the Application. In any event where the Third-Party Content is provided by other parties cooperating with Us (“Third-Party Content Provider”), We are not liable to any part of the Third-Party Content. Your access to or use of the Third-Party Content is Your conformity to the terms and conditions set forth by Us or the Third-Party Content Provider, including Our or Third-Party Content Provider’s Privacy Policy.

    Third-Party Content means any and/or all information and goods and/or services offering, made and/or compiled and/or developed and/or managed by Third-Party Content Provider including but not limited to text or writing, pictures, quotes or excerption, photos, illustrations, animations, videos, sound or music recordings, titles, descriptions and/or any other form of data provided by Third-Party Content Provider to be displayed on the Application, including any link redirected thereto. For the avoidance of doubt, the Content also includes every and/or all information, data, actual news, writings, images, quotes, photos, illustrations, animations, videos, sound recordings, obtained by Third-Party Content Provider from third parties, where the Third-Party Content Provider has the authority to use and distribute the content.

    We or other parties cooperating with Us may provide offers or promotions (“Offers”) that are exchangeable for goods, Services or other benefits related to the use of Application. In any event where Offers are provided by other parties cooperate with Us (“Offers Providers”), We are not liable to any part of the Offers. Your access to or use of the Offers is Your conformity to the terms and conditions set forth by Us or the Offers Providers, including Our or Offers Provider’s Privacy Policy.

    All information, Offers contained in Application are intended solely to provide You the best experience when using Application or Services. You shall not abuse Offers received during the use of Application or Services.

    You agree to utilize the Offers in accordance with the terms, conditions, and purpose of the Offers and will not abuse, duplicate, monetize, transfer, use for commercial purposes or take unfair advantage of the Offers in any form of manner whatsoever.

    You understand that Offers are not exchangeable for cash, have a limited validity period and are subject to the conditions that apply to each of the Offers.

  7. Rates and Fees

    Our Application is free to download. However, We may charge price and/or fees for using certain features on Application in the future.

    Services available on the Application are subject to rates that You can find on Application before You order the Service. We may adjust or renew rates from time to time based on certain factors, among other location, time, type of Services and applicable laws. We may also charge price and/or fees of a certain amount as a payment to use Application which may be collected by Us, our affiliates, or Service Provider.

    You may pay the Services, Third-Party Content or Offers You ordered by cash or electronic payment methods, provided by independent third parties (“Payment Method Provider”), on Application, including electronic money, loan facility, debit or credit card or other payment methods (“Payment Method”) which may vary from time to time based on our sole discretion.

    To enable payment by Payment Method, You have to register officially on the Payment Method Provider you choose and use Your personal payment credentials. If You use other party’s registered credentials, You are fully responsible for all licenses required and all losses or disputes arise between You and that other party, either caused by Your, Our, Service Provider, Third-Party Content Provider, Offers Provider or Payment Method Provider’s negligence or omission.

    We reserve the right to refuse or postpone Your payment request using the Payment Method for certain reasons, including but not limited to any indication or We have sufficient reasons to suspect any fraud, deceit, violation against Terms of Use, violation against applicable laws including related to payment using cards, electronic money, payment transaction processes, anti-money laundering, corruption and terrorism financing, or any unusual or suspicious behaviour, including any obligation You have yet to fulfill to Us.

    Further provisions regarding the applicable rates for certain Services, Third-Party content, Offers and/or Payment Method can be found on the additional Terms of Use of each Service You order and terms and conditions of the Service Provider, Third-Party Content Provider, Offers Provider and/or Payment Method Provider.

  8. Application Software

    We only provide official Application software on official digital markets, such as Google Play Store or Apple App Store, and for use on mobile phones or tablet devices only. Downloading the Application from platforms other than official digital markets and/or to devices other than mobile phones or tablets is a violation of these Terms of Use and of Our intellectual property rights.

  9. Intellectual Property

    Application and Services, including but not limited to names, logos, program codes, designs, trademarks, technologies, database, business processes and models, are protected by copyright, trademark, patent and other intellectual property rights available under the laws of the Republic of Indonesia which registered either on behalf of Us or Our affiliates. We (and our licensors) have all the rights and interests of the Application and Services, including all intellectual property rights related to all features contained therein and related intellectual property rights.

    Subject to this Terms of Use, We grant You a limited, non-exclusive, revocable, non-transferable (without the right to sublicense) license to (i) download, access and use the Application, as is, only on the devices in the form of Your personal mobile phone and/or tablet and solely for the purposes of using the Service, and (ii) access or use content, information and related materials available on the Application solely for personal and not for commercial purposes. All rights and privileges that are not expressly granted herein are reserved by Us or Our licensors.

    Any duplication, distribution, creation of derivative works, sale or offer to sell, display either in part or in full, and use of the Application and/or Services, either digitally or otherwise or on devices other than mobile phones or tablets, including but not limited to the use of additional applications such as modifiers, emulators, etc., which diverge from this Terms of Use, as well as the intended purposes determined by Us, is a violation of Our intellectual property rights.

    You shall not:

    1. delete any copyright, trademark or other ownership notices contained in the Application or Services;
    2. copy, modify, adapt, translate, create derivative works from, distribute, license, sell, transfer, display in public either in part or in full, reverse engineer, transmit, move, broadcast, decompile, or disassemble any part of or in other ways to exploit the Application (including software, features and Services therein);
    3. license, sublicense, sell, resell, remove, transfer, distribute or commercially exploit or make available to other parties the Application and/or software by means of creating internet “link” to the Application or “frame” or “mirror” any software on other servers or wireless or internet-based devices;
    4. launch automated programs or scripts, including, but not limited to, web spiders, web crawlers, web robots, web ants, web, indexers, bots, viruses or worms, or any program that might create multiple server requests per second, create heavy burdens or impede the operation and/or performance of the Application;
    5. use site searching or retrieval applications, other manual or automatic devices for scraping, indexing, surveying, data mining, or in any way multiplying or avoiding the navigation structure or presentation of the Application or its contents;
    6. publish, distribute or reproduce in any way materials that are copyrighted, trademarked or other information We own without prior written consent from Us or the rights owners who license Us the rights; and
    7. use or unofficially access the Application to (a) damage, weaken or jeopardize any aspect of the Application, Services or related systems and networks, and/or (b) create look-alike competing products or services using ideas, features, functions or graphic similar to Application.
  10. Your Responsibility

    You are fully responsible for the decisions that You made to use Application, Services, Third-Party Content, Offers or Payment Method. You shall treat the Service Provider, Third-Party Content Provider, Offers Provider, and Payment Method Provider respectfully and shall not engage in unauthorized, threatening or harassing behaviors when using Services, Third-Party Content, Offers or Payment Method.

    You are fully responsible for any loss and/or claim arising from the use of the Application, Services, Third-Party Content, Offers or Payment Method using Your Account, either by You or other parties who use Your account, in a manner that is contrary to this Terms and Use, Privacy Policy, including the terms and conditions and privacy policy set forth by the Service Provider, Third-Party Content Provider, Offers Provider and Payment Method Provider, or applicable laws and regulations, including but not limited to the purposes of anti-money laundering, anti-terrorism financing, criminal activities, fraud in any form (including but not limited to phishing and/or social engineering activities), violations of intellectual property rights, and/or other activities that are harmful to the public and/or any other parties or are considered damaging to Our reputation.

  11. Limitation of Our Responsibility

    We provide Application as is and We do not represent or warrant that the reliability, timeliness, quality, suitability, availability, accuracy, completeness or security of the Application will fulfil Your needs and suffice Your expectations, including but not limited to Services, Third-Party Content, Offers and Payment Method which are fully under the Service Provider, Third-Party Content Provider, Offers Provider and Payment Method Provider’s responsibilities. We shall not responsible for any loss or damage caused by any failure or mistake of the Service Provider, Third-Party Content Provider, Offers Provider or Payment Method Provider or Your failure or mistake in complying to Our, Service Provider, Third-Party Content Provider, Offers Provider or Payment Method Provider’s Terms of Use.

    Application may experience limitations, delays, and other issues contained in the use of internet and electronic communications, including Your, Service Provider, Third-Party Content Provider, Offers Provider or Payment Service Provider’s device is broken, not connected to the internet, out of range, turned off or not functioning. We are not responsible for any delay, failure of delivery, damage or loss arises from such problems.

    We do not have any responsibility to oversee Your access or use of the Application. However, We still supervise to ensure smooth uses of the Application and to ascertain compliances with this Terms of Use, applicable laws and regulations, court orders, and/or administrative institutions or other government bodies requirements.

    We do not have any responsibility, including to take further actions or legal actions deemed necessary by You, Service Provider, Third-Party Content Provider, Offers Provider or Payment Method Provider, for any problem or dispute arises between You and the Service Provider, Third-Party Content Provider, Offers Provider or Payment Method Provider. We will, however, facilitate any problems or disputes arise between You and the Service Provider, Third-Party Content Provider, Offers Provider or Payment Method Provider with reasonably necessary actions. When We facilitate a resolution of problems or disputes between You and the Service Provider, Third-Party Content Provider, Offers Provider or Payment Method Provider, We do not act as a mediator and such an action does not cause any further responsibility to Us.

  12. Troubleshooting

    If You experience a system failure, know or suspect that Your account has been hacked, used or misused by other parties, or if Your personal mobile phone or tablet is lost, stolen, hacked or exposed to a virus, immediately report to Us so We may conduct necessary actions promptly to avoid use, misuse, or loss arises or may arise further.

    If You experience troubles or problems related to Services, Third-Party Content, Offers or payment by Payment Method, or Service Provider, Third-Party Content Provider, Offers Provider or Payment Method Provider’s behaviours, You may submit Your complaint through the feature that We provide, including rating and comment, or by contacting Us.

    To submit complaints, questions, objections, etc. (“Report”), You need to provide sufficient information, including but not limited to, facts summary, evidence You may have, order number and personal information, such as electronic mail address and registered mobile number.

    In response to the report You submit, We will first verify the information You provide and Your personal information stored in Our system. If necessary, We may ask You directly to provide information needed for verification purposes.

    We may refuse to respond to Your Report if the information You provided does not match the personal information stored in Our system or if the Report submitted in relation to, toward, on behalf of or by other party that is different than the Account holder officially registered on our system. We may also stop acting upon Your Report if We, at Our sole discretion, consider that Your Report is not supported by sufficient and clear facts or has been resolved. We may also forward Your Report to the Service Provider, Third-Party Content Provider, Offers Provider or Payment Method Provider to be resolved directly by You and the Service Provider, Third-Party Content Provider, Offers Provider or Payment Method Provider.

    For a particular Report related to the Service, We may, at Our sole discretion, facilitate a forum between You and the Service Provider for the purpose of reaching an amicable settlement. In this case, if You still deem necessary to take further actions, including any legal action, You may do so on Your sole responsibility.

    For a particular Report related to the Payment Method, We may refund You by mechanisms determined by Us or together with the Payment Method Provider, at our sole discretion. We will not refund another party that differs with the registered credentials on Gojek Account or Payment Method Provider, including if You use other party’s credentials to pay using the Payment Method.

  13. Temporary Suspension and Permanent Suspension of Gojek Account

    You must not use the Application on any device or operating system that has been modified outside the mobile device or Gojek operating system and configurations. This includes devices that have been “rooted” or “jail-broken”. A rooted or jail-broken device means one that has been freed from the limitations imposed on it by your mobile service provider and the phone manufactured without their approval. The use of the Application on a rooted or jail-broken device may compromise security and lead to fraudulent transactions.

    Gojek is not liable for the download and use of the Application in a rooted or jail-broken device and such use of any rooted or jail-broken device is entirely at your own risk. You understand and agree that Gojek is not liable for any losses or any other consequences suffered or incurred by you as a result of using the Application on rooted or jail-broken device and we have the discretion to suspend Your use of the Application on rooted or jail-broken device and block such rooted device or jail-broken from using the Application.

    You may delete the Application from Your mobile phone and/or tablet at any time. We do not have any obligation to you for any matter arises from the time of removal of the Application, temporary suspension and permanent suspension of Your Account. However, You are still responsible for fulfilling Your obligations that have arisen, including but not limited to, any obligations that may arise as a result of disputes, claims, or other existing legal actions, before the date of the removal of the Application, temporary suspension or permanent suspension of Your Account.

    Your account may be temporarily suspended or permanently suspended because of, including but not limited to, the following:

    1. Your Report that Your Account is used or allegedly used or misused by someone else;
    2. Your Report that Your personal cell phone or tablet is lost, stolen or hacked;
    3. We know or have sufficient reasons to suspect that Your Account has been transferred or used by someone else;
    4. We know or with sufficient reasons suspect that things have happened that in Our view have or may harm Us, You, the Service Provider or other parties;
    5. We know or with sufficient reasons suspect that you have signed-up or logged in to multiple Accounts in one device for the purpose of violating this Terms of Use, Privacy Policy or applicable laws and regulation;
    6. Our system detects unusual actions from Your Account or obligations under this Terms of Use and/or Privacy Policy that are not fulfilled by You;
    7. You have passed away, been placed under guardianship or custody or experienced other incapacity that caused You to become legally incapable based on applicable laws and regulations;
    8. Use of Application or Service by You or another party (who uses Your account) in a manner that is in contrary to this Terms of Use, Privacy Policy or applicable laws and regulations; and/or
    9. Account suspension orders, whether temporary or permanent, issued by government or monetary institutions are related or based on court orders issued in accordance with applicable laws and regulations.

    If Your account is suspended and You have a clear evidence that Your account should not be suspended, You may Report the evidence to Us. After further examining Your Report, We will, at Our sole discretion, determine to end or continue suspending Your account. Suspension will not be continued unreasonably if We decided matters that caused the suspension have been resolved.

    You must not use the Application on any device or operating system that has been modified outside the mobile device or Gojek operating system and configurations. This includes devices that have been “rooted” or “jail-broken”. A rooted or jail-broken device means one that has been freed from the limitations imposed on it by your mobile service provider and the phone manufactured without their approval. The use of the Application on a rooted or jail-broken device may compromise security and lead to fraudulent transactions.

    Gojek is not liable for the download and use of the Application in a rooted or jail-broken device and such use of any rooted or jail-broken device is entirely at your own risk. You understand and agree that Gojek is not liable for any losses or any other consequences suffered or incurred by you as a result of using the Application on rooted or jail-broken device and we have the discretion to suspend Your use of the Application on rooted or jail-broken device and block such rooted device or jail-broken from using the Application.

  14. Actions We Consider Necessary

    If We know or have sufficient reasons to suspect that You have committed immoral acts, violations, crimes or other actions that is in contrary with this Terms of Use and/or applicable law, whether or not referred to in this Terms of Use, then We have the right to and may suspend Your Account, either temporarily or permanently, or stop Your access to Application, including Services, Third-Party Content, Offers and/or Payment Method contained therein, investigate, claim compensation, report to authorized parties and/or conduct other actions that We consider necessary, including criminal and civil law proceedings.

    We will conduct investigations and/or facilitate the concerned Service Provider in reporting to the authorized party if We receive Reports of any violations You committed against this Terms of Use or violations to the applicable laws and regulations, with respect to:

    1. Verbal harassment or violence, including but not limited to, physical, gender, ethnicity, religion and race You conducted toward the Service Provider;
    2. Fraudulent activities;
    3. Use of Gojek App on rooted or jail-broken device;
    4. Use of the Application on a rooted or jail-broken device;
    5. Physical harassment or violence you conducted toward the Service Provider; and/or
    6. Sexual harassment or violence, either verbally or physically, you conducted toward the Service Provider.

    This provision applies vice-versa when You experience the same violences mentioned above by the Service Provider.

  15. Your statement

    You represent and warrant that You are at least 18 (eighteen) years old or are married and are not under guardianship or custody and that You are legally capable and have the right to bind Yourself to this Terms of Use. If You do not meet those conditions but still access or use the Application, Services, Third-Party Content, Offers or Payment Method, You represent and warrant that Your act of signing up, accessing or conducting other activities within the Application have been approved by Your parents, guardians or custodian. You expressly waive any rights under the applicable laws to cancel or revoke any and all consents You provided according to this Terms of Use when You are deemed legally mature.

    You agree to access or use the Application, Services, Third-Party Content, Offers and Payment Method solely for the purpose as specified in this Terms of Use and not to abuse or use the Application, Services, Third-Party Content, Offers or Payment Method for fraudulent purposes, causing inconvenience to others, requesting fake orders or other actions that may or may be deemed to cause losses in any form toward other people.

    You understand and agree that all risks arising from the use of the Application, Services, Third-Party Content, Offers and Payment Method are entirely Your responsibility and You hereby agree to release Us from any claims regarding damages, interferences or other forms of system disruptions caused by unauthorized access by other parties.

    You understand that the Application utilises the data from Google Maps services and content, and that by using the Application, you agree to comply with: 

    1. the Google Maps/ Google Earth Additional Terms of Services at https://maps.google.com/help/terms_maps.html
    2. the Google Privacy Policy at https://www.google.com/policies/privacy/; and 
    3. the Google Acceptable Service Policy at https://cloud.google.com/maps-platform/terms/aup/.

    You expressly release Us, including but not limited to Our officials, directors, commissioners, employees, and agents, from any and all obligations, consequences, material or immaterial losses, claims, fees (including advocate fees) or legal responsibilities that arise or may arise due to Your violation of this Terms of Use, or in connection with the Service Provider, Third-Party Content Provider, Offers Provider or Payment Method Provider’s behaviours.

    Excluded from the foregoing, if there is a direct loss due to Our violation of thIs Terms of Use, then You agree and expressly limit the amount of Your claim as to the total amount actually incurred or paid in connection to the event.

    YOU ACKNOWLEDGE THAT WE ARE A TECHNOLOGY COMPANY, NOT A TRANSPORTATION, LOGISTIC, FINANCIAL AND OTHER COMPANY AND WE DO NOT PROVIDE TRANSPORTATION, LOGISTIC, FINANCIAL AND OTHER SERVICES. ALL TRANSPORTATION, LOGISTIC, FINANCIAL AND OTHER SERVICES ARE PROVIDED BY INDEPENDENT THIRD-PARTIES THAT ARE NOT EMPLOYED BY US.

    BY CONTINUING ACCESS OR USE TO THE APPLICATION AND/OR SERVICES, YOU HEREBY AGREE TO SUBJECT TO AND COMPLY WITH ALL OF THIS TERMS OF USE, INCLUDING ALL OF ITS AMENDMENTS AND TERMS OF USE OF EACH SERVICE PROVIDER, THIRD-PARTY CONTENT PROVIDER, OFFERS PROVIDER OR PAYMENT METHOD PROVIDER. IMMEDIATELY STOP TO ACCESS OR USE THE APPLICATION AND/OR SERVICES IF YOU DO NOT AGREE TO ANY PART OF THIS TERMS OF USE.

  16. Force Majeure

    Our Application may be interrupted by events outside of Our authority or control (“Force Majeure”), including but not limited to natural disasters, electricity disruptions, telecommunications failures, government policies, and other events. You hereby agree to release Us from any demands and responsibilities, if We are not able to facilitate Service, including to fulfill instructions You requested through the Application, either in part or in whole, due to a Force Majeure.

  17. Miscellaneous

    You fully understand and agree that this Terms of Use constitutes an electronic agreement and Your action of pressing the ‘register’ button when signing-up an Account or the ‘log in’ button when logging-in to Your Account is Your active consent to enter into an agreement with Us that this Terms of Use and Privacy Policy are legally valid and binding and shall continue so long as You use the Gojek App or Services.

    You shall not sue nor object the validity of this Terms of Use or the Privacy Policy which are made in the electronic form.

    You shall not transfer Your rights based on this Terms of Use without Our prior written consent. However, We may transfer Our rights based on this Terms of Use to any party at any time without prior approval from or advance notice to You.

    If you do not comply with or violate the provisions of this Terms of Use, and We do not take direct action, it does not mean that We waive Our rights to take necessary actions in the future.

    This Terms of Use survives upon the temporary suspension, permanent suspension, deletion of the Application or expiration of this agreement between You and Us.

    Unenforceability of any of the conditions herein will not affect the enforceability of other provisions.

    We create this Terms of Use in Indonesian and English language. Any discrepancies will be interpreted according to Indonesian language.

    This Terms of Use is governed by the laws of the Republic of Indonesia. Any and all disputes arising from the use of the Application or Services are subject to the exclusive jurisdiction of the South Jakarta District Court.

  18. Contact Us

    You may contact Us by electronic mail to customerservice@go-jek.com or by phone at (021) 5084 9000. All your correspondences will be noted, recorded and stored for Our records.

    I have read and understood all of this Terms of Use and its consequences and hereby accept any rights, obligations, and conditions stipulated therein.

Products Terms of Service

GoRide GoCar GoBluebird GoSend GoBox

GORIDE TERMS OF USE

as of 26 August 2021

We thank you for Your trust in GoRide Service in the Gojek App. Please take Your time to read the whole Terms of Use of GoRide ("GoRide Terms of Use").

This GoRide Terms of Use is an integral part of Gojek Terms of Use. By using the GoRide Service on the Gojek App, You will be deemed to have read and agreed to the GoRide Terms of Use. Therefore, if You do not agree to part or all of the conditions of the GoRide Terms of Use, please discontinue the use of GoRide Service.

  1. GENERAL TERMS

    Unless specifically defined below and in other parts of the GoRide Terms of Use, capital letters used in the GoRide Terms of Use must be interpreted in accordance with the terms in the Gojek Terms of Use.

    GoRide is a transportation service provided by a Driver Partner by using a motorized two-wheeled vehicle (motorbike) to take passengers from the pickup location to the User-specified destination.

    Driver Partner is a third party-independent Service Provider that agrees to become Our partner, cooperate with Us with a partnership scheme, and is not Our employees, agents or representatives.

  2.  

  3. TERMS OF SERVICE
    1. You must provide complete and accurate information regarding the complete pick-up address and destination specified by the User who will use GoRide Service.
    2. Passengers are prohibited from carrying items that are prohibited or that are not in accordance with the applicable laws and regulations, including but not limited to illegal or dangerous items such as narcotics, illegal drugs or hazardous materials and items that weigh more than the dimensions or capacity two-wheeled vehicles driven by Driver Partner.
    3. GoRide service is not a service for sending goods or instant couriers. If You intend to use the service for the purpose of sending goods or instant courier, You can use GoSend or GoBox Service.
    4. If the Driver Partner drives the vehicle in a way that endangers others, You can notify Us through the channel as stipulated in the Gojek Terms of Use.
    5. Passengers are responsible for their own safety. Therefore, passengers must wear helmets while traveling using GoRide Service. You understand that You are required to maintain the number of passengers in accordance with the carrying capacity of two-wheeled vehicles driven by Driver Partner. The Driver Partner has the right to reject or cancel Your GoRide Service order if the Driver Partner knows that the number of passengers will exceed the carrying capacity of two-wheeled vehicles.
    6. Fees of the GoRide Service’s performance (“User Fee”) will be offered and displayed on the Gojek App before You use GoRide Service. You understand and acknowledge that We can change the offer and/or updates the User Fee offered to You from time to time based on factors, including location, time, applicable laws and regulations. If there are other costs incurred during the provision of GoRide Service for You, including but not limited to toll fees and parking fees, then You are fully responsible for these costs and the Driver Partner has the right to request full reimbursement of these other costs of Yours.
    7. Payment of other fees as referred to in number 2(g) can be made in cash or paid through other payment features available in the Gojek App.
  4.  

  5. LEFT GOODS
    1. Goods left behind on the Driver Partner's vehicle are not Our responsibility. We do not provide safekeeping services in any form from passengers.
    2. If the Driver Partner hands over the goods left behind to Us, the User can retrieve items that are left behind within 30 (thirty) business days at the latest from the date of the transaction between the User and the Driver Partner in Our nearest office ("Period of Goods Retrieval"). If the item left behind is not retrieved during the Period of Goods Retrieval, then the passing of the Period of Goods Retrieval is Your express statement that the goods has been transferred and handed over to Us and therefore We have the right to, without Your prior consent, take actions that We deem appropriate for the goods (including but not limited to donating, selling, destroying or disposing of the goods).
    3. In the event that the goods left behind is not Your property, if after the expiration of the Period of Goods Retrieval we understand that the item goods behind will not be taken, You are deemed to have wanted the ownership of the goods left behind to Us as provided for in this Article. The transfer of goods is Your responsibility and the relationship between You and the owner of the goods left behind.
  6.  

  7. USER’S REPRESENTATION AND WARRANTY
    1. The representations and warranties of the User as stipulated in this Article 4 are in addition to the representations and warranties provided for the User as contained in the Gojek Terms of Use. There are no provisions in this Article 4 that reduce or limit the applicability of the representations and warranties provided by the User in the Gojek Terms of Use.
    2. You represent and warrant that You know and understand the risk of driving when providing GoRide Services, including but not limited to the possibility of an accident involving passengers and/or Driver Partner.
    3. In the event that loss or problems occurred when You experience during the provision of GoRide Service, including due to an accident caused by the Driver Partner's negligence or traffic violation, We may, with Our best efforts, help bring You together with the relevant Service Provider in seeking solutions for the problem. We do not have any liability for any problems or disputes that arise between You and the Driver Partner, including taking legal action deemed necessary by You or the Driver Partner.
    4. Without prejudice to the provisions of Article 4(d) above, passenger safety is our most priority, and therefore, at Our sole discretion, We are cooperating with the third party insurance provider to provide insurance coverage to all passengers using GoRide Service. For more information on the insurance provided by the third party insurance provider, You can access it through https://www.gojek.com/blog/asuransi/.

      For your convenience, we are cooperating with a third party insurance provider to provide additional coverage of accident insurance for the passenger during the implementation of GoRide Services. you can choose, at your absolute discretion, to opt in this additional coverage of accident insurance. For more information on this additional coverage of accident insurance, you can access it through https://www.gojek.com/blog/gojek/asuransi-perjalanan/

      For the avoidance of doubt, We don’t act as an agent or representative of a third-party insurance service provider and not a party to the insurance agreement between You and the third party insurance provider.

    5. The Driver Partner has the right to refuse Your GoRide Service request if the Driver Partner has reasonable reasons to suspect that You have, or by accepting Your request, you will violate the GoRide Terms of Use, the Gojek Terms of Use or applicable laws and regulations.

How to Contact Us
You can contact us by e-mail to the following address: customerservice@gojek.com or by telephone to number (021) 5084 9000. All Your correspondence will be recorded and stored for Our records.

GOCAR TERMS OF USE

as of 26 August 2021

We thank you for Your trust in GoCar Service in the Gojek App. Please take Your time to read the whole Terms of Use of GoCar ("GoCar Terms of Use").

This GoCar Terms of Use is an integral part of Gojek Terms of Use. By using the GoCar Service on the Gojek App, You will be deemed to have read and agreed to the GoCar Terms of Use. Therefore, if You do not agree to part or all of the conditions of the GoCar Terms of Use, please discontinue the use of GoCar Service.

  1. GENERAL TERMS

    Unless specifically defined below and in other parts of the GoCar Terms of Use, capital letters used in the GoCar Terms of Use must be interpreted in accordance with the terms in the Gojek Terms of Use.

    GoCar is a transportation service provided by a Service Provider by using a motorized four-wheeled vehicle to take passengers from the pickup location to the User-specified destination.

    Driver Partner is a third party-independent Service Provider that agrees to become Our partner, cooperate with Us with a partnership scheme, and is not Our employees, agents or representatives.



  2. TERMS OF SERVICE
    1. You must provide complete and accurate information regarding the complete pick-up address and destination specified by the User who will use GoCar Services.
    2. Passengers are prohibited from carrying items that are prohibited or that are not in accordance with the applicable laws and regulations, including but not limited to illegal or dangerous items such as narcotics, illegal drugs or hazardous materials and items that weigh more than the dimensions or capacity of four-wheeled vehicles driven by Driver Partner.
    3. GoCar service is not a service for sending goods or instant couriers. If You intend to use the service for the purpose of sending goods or instant courier, You can use GoSend or GoBox Service.
    4. If the Driver Partner drives the vehicle in a way that endangers others, You can notify Us through the channel as stipulated in the Gojek Terms of Use.
    5. Passengers are responsible for their own safety. Therefore, passengers must wear a seatbelt while traveling using GoCar Services. You understand that You are required to maintain the number of passengers in accordance with the carrying capacity of four-wheeled vehicles driven by Driver Partner. The Driver Partner has the right to reject or cancel Your GoCar Service order if the Driver Partner knows that the number of passengers will exceed the carrying capacity of four-wheeled vehicles.
    6. Fees of the GoCar Service’s performance (“User Fee”) will be offered and displayed on the Gojek App before You use GoCar Services. You understand and acknowledge that We can change the offer and/or updates the User Fee offered to You from time to time based on factors, including location, time, applicable laws and regulations. If there are other costs incurred during the provision of GoCar Services for You, including but not limited to toll fees and parking fees, then You are fully responsible for these costs and the Driver Partner has the right to request full reimbursement of these other costs of Yours.
    7. Payment of other fees as referred to in number 2(f) can be made in cash or paid through other payment features available in the Gojek App.


  3. LEFT GOODS
    1. Goods left behind on the Driver Partner's vehicle are not our responsibility. We do not provide safekeeping services in any form from passengers.
    2. If the Driver Partner hands over the goods left behind to Us, the User can retrieve goods that are left behind within 30 (thirty) business days at the latest from the date of the transaction between the User and the Driver Partner in our nearest office ("Period of Goods Retrieval"). If the goods left behind is not retrieved during the Period of Goods Retrieval, then the passing of the Period of Goods Retrieval is Your express statement that the item has been transferred and handed over to Us and therefore We have the right to, without Your prior consent, take actions that we deem appropriate for the goods (including but not limited to donating, selling, destroying or disposing of the Goods).
    3. In the event that the item left behind is not Your property, if after the expiration of the Period of Goods Retrieval We understand that the item left behind will not be taken, You are deemed to have wanted the ownership of the goods left behind to us as provided for in this Article. The occurrence of the transfer of goods is Your responsibility and the relationship between You and the owner of the goods left behind.


  4. USER’S REPRESENTATION AND WARRANTY
    1. The statements and guarantees of the User stipulated in Article 4 are in addition to the statements and guarantees provided by the User as contained in the Terms of Use. There are no provisions in Article 4 that reduce or limit the applicability of the statements and guarantees provided by the User in the Gojek Terms of Use.
    2. You represent and warrant that You know and understand the risk of driving when providing GoCar Services, including but not limited to the possibility of an accident involving passengers and/or Driver Partner.
    3. In the event of any loss or problems that You experience during the provision of GoCar Service, including due to an accident caused by the Driver Partner's negligence or traffic violation, We may, with Our best efforts, help bring You together with the relevant Driver Partner in seeking solutions for the problem. We do not have any liability for any problems or disputes that arise between You and the Driver Partner, including taking legal action deemed necessary by You or the Service Provider.
    4. Without prejudice to the provisions of Article 4(c) above, passenger safety is our most priority, and therefore, at Our sole discretion, We are cooperating with the third party insurance provider to provide insurance coverage to all passengers using GoCar Service. For more information on the insurance provided by the third party insurance provider, You can access it through https://www.gojek.com/blog/gocar/asuransi-kecelakaan-gocar/.

      For your convenience, we are cooperating with a third party insurance provider to provide additional coverage of accident insurance for the passenger during the implementation of GoCar Services. You can choose, based on Your needs and at Your absolute discretion, to opt in this additional coverage of accident insurance. For more information on this additional coverage of accident insurance, you can access it through https://www.gojek.com/blog/gojek/asuransi-perjalanan/.

      For the avoidance of doubt, We don’t act as an agent or representative of a third-party insurance service provider and not a party to the insurance agreement between You and the third party insurance provider. If you choose to opt in to procure this additional coverage of accident insurance, then you will have a direct relationship with the third party insurance provider.

    5. The Driver Partner has the right to refuse Your GoCar Service request if the Driver Partner has reasonable reasons to suspect that You have, or by accepting Your request, You will violate the Terms of Use of this GoCar, the Gojek Terms of Use or applicable laws and regulations.


How to Contact Us

You can contact us by e-mail to the following address: customerservice@gojek.comor by telephone to number (021) 5025-1110. All Your correspondence will be recorded and stored for Our records.

GOBLUEBIRD TERMS OF USE

as of 01 September 2019

Kami berterima kasih atas kepercayaan Anda terhadap Layanan GoBlueBird dalam Aplikasi Gojek. Mohon luangkan waktu Anda untuk membaca keseluruhan Ketentuan Penggunaan GoBlueBird (“Ketentuan Penggunaan GoBlueBird”) ini. Ketentuan Penggunaan GoBlueBird ini merupakan bagian yang tidak terpisahkan dari Ketentuan Penggunaan. Jika Anda menggunakan Layanan GoBlueBird pada Aplikasi Gojek, maka Anda akan dianggap telah membaca dan menyetujui Ketentuan Penggunaan GoBlueBird ini. Oleh karenanya, jika Anda tidak menyetujui bagian apapun dari Ketentuan Penggunaan GoBlueBird ini, mohon agar Anda tidak melanjutkan penggunaan Layanan GoBlueBird.

  1. ISTILAH UMUM

    Kecuali didefinisikan secara khusus di bawah ini dan pada bagian lain dari Ketentuan Penggunaan GoBlueBird ini, istilah-istilah dalam huruf besar yang digunakan dalam Ketentuan Penggunaan GoBlueBird ini harus ditafsirkan sesuai dengan istilah yang ada di dalam Ketentuan Penggunaan. 

    Blue Bird adalah PT Blue Bird Tbk., Affiliasinya, atau perusahaan lain yang berwenang atas pengoperasian taksi dengan merek Bluebird atau Silverbird;

    GoBlueBird adalah layanan yang tersedia didalam Aplikasi Gojek, yaitu layanan transportasi taksi Blue Bird yang dapat dipesan melalui Aplikasi Gojek untuk kemudian digunakan oleh Pengguna sebagai sarana transportasi dari lokasi penjemputan ke lokasi tujuan yang ditentukan oleh Pengguna.

    Pengemudi adalah pengemudi taksi Blue Bird yang memiliki hubungan hukum dengan Blue Bird sebagai penyedia layanan transportasi serta bukan karyawan, agen atau perwakilan Kami.

  2. KETENTUAN LAYANAN
    1. Pengguna dapat menggunakan layanan GoBlueBird untuk mencari taksi Blue Bird yang dapat digunakan oleh Pengguna sebagai sarana transportasi dari lokasi penjemputan ke lokasi tujuan yang ditentukan melalui Aplikasi Gojek. Untuk menghindari keraguan, kami hanya memfasilitasi pencarian taksi Blue Bird di sekitar lokasi Pengguna.
    2. Anda wajib memberikan informasi yang lengkap dan akurat mengenai alamat lengkap penjemputan dan tujuan yang ditentukan oleh Pengguna yang akan menggunakan Layanan GoBlueBird.
    3. Kami tidak menjamin ketersediaan taksi Blue Bird disekitar lokasi penjemputan yang ditentukan oleh Anda. Ketersediaan taksi Blue Bird sepenuhnya berada dalam kendali Pengemudi yang bekerja sama dengan Kami.
    4. Penumpang dilarang untuk membawa barang-barang yang dilarang atau yang tidak sesuai dengan peraturan perundang-undangan yang berlaku, termasuk namun tidak terbatas pada barang-barang ilegal atau berbahaya seperti narkotika, obat-obatan terlarang atau bahan berbahaya serta barang yang beratnya melebihi dimensi atau kapasitas kendaraan roda empat yang dikemudikan oleh Pengemudi.
    5. Apabila Pengemudi mengemudikan kendaraannya dengan cara yang membahayakan orang lain, Anda dapat memberitahukan Kami melalui saluran sebagaimana diatur dalam Ketentuan Penggunaan.
    6. Penumpang bertanggung jawab untuk keselamatannya sendiri. Oleh karena itu, Pengguna wajib mengenakan sabuk pengaman selama perjalanan menggunakan Layanan GoBlueBird. Anda memahami bahwa Anda wajib untuk menjaga jumlah penumpang sesuai dengan kapasitas angkut kendaraan roda empat yang dikemudikan oleh Pengemudi. Pengemudi berhak untuk menolak atau membatalkan pesanan Layanan GoBlueBird Anda apabila Pengemudi mengetahui bahwa jumlah penumpangnya akan melebihi dari kapasitas angkut kendaraan roda empat.
    7. Kami tidak bertanggung-jawab atas setiap kecelakaan yang terjadi pada saat penyediaan layanan transportasi oleh pengemudi, termasuk kecelakaan yang disebabkan oleh kelalaian ataupun pelanggaran lalu lintas yang dilakukan oleh Pengemudi. Kecelakaan tersebut sepenuhnya merupakan tanggung-jawab Pengemudi dan Blue Bird yang bekerja sama dengan Kami.
    8. Perkiraan Tarif Layanan GoBlueBird akan ditampilkan pada Aplikasi Gojek sebelum Anda menggunakan Layanan GoBlueBird. Anda memahami bahwa Kami dapat mengubah dan/atau memperbaharui perkiraan tarif Layanan GoBlueBird dari waktu ke waktu berdasarkan faktor tertentu, antara lain penetapan tarif yang dilakukan oleh Blue Bird, lokasi, waktu, hukum dan peraturan perundang-undangan yang berlaku. Apabila terdapat biaya-biaya lain yang timbul selama penyediaan Layanan GoBlueBird untuk Anda, termasuk namun tidak terbatas pada biaya tol dan biaya parkir, maka Anda sepenuhnya bertanggung jawab atas biaya-biaya tersebut dan Penyedia Layanan berhak untuk meminta penggantian biaya-biaya lain tersebut dari Anda.
    9. Kami memfasilitasi perhitungan pembebanan Tarif Layanan GoBlueBird dari Pengguna kepada Pengemudi dengan cara menampilkan harga perkiraan Tarif Layanan GoBlueBird, kecuali biaya-biaya lain sebagaimana dijelaskan dalam angka 2.8. Namun, Pengguna atau penumpang akan dibebankan dengan Tarif Layanan GoBlueBird yang aktual dimana Tarif Layanan GoBlueBird tersebut dihitung melalui argo atau ‘taximeter’ yang terpasang pada kendaraan Pengemudi.
    10. Pembayaran biaya-biaya lain sebagaimana dimaksud dalam angka 2.8 dapat dilakukan secara tunai atau dibayarkan melalui fitur pembayaran lain yang tersedia pada Aplikasi Gojek.
  3. BARANG YANG TERTINGGAL
    1. Barang yang tertinggal pada kendaraan Pengemudi, bukan merupakan tanggung jawab Kami. Kami tidak menyediakan layanan penitipan dalam bentuk apapun dari penumpang.
    2. Apabila Pengemudi menyerahkan barang yang tertinggal pada kepada Kami, Pengguna dapat mengambil barang yang tertinggal dalam waktu 30 (tiga puluh) hari kerja sejak tanggal transaksi antara Pengguna dan Pengemudi di kantor Kami yang terdekat (“Jangka Waktu Pengambilan Barang”). Apabila barang yang tertinggal tersebut tidak diambil dalam Jangka Waktu Pengambilan Barang, maka lewatnya Jangka Waktu Pengambilan Barang merupakan pernyataan tegas dari Anda bahwa barang tersebut telah dialihkan dan diserahkan kepemilikannya kepada Kami dan oleh karenanya Kami berhak untuk, tanpa perlu mendapatkan persetujuan terlebih dahulu dari Anda, mengambil tindakan yang Kami anggap sesuai atas barang tersebut (termasuk namun tidak terbatas pada mendonasikan, menjual, menghancurkan atau membuang Barang).
    3. Dalam hal barang yang tertinggal bukan barang milik Anda, jika setelah lewatnya Jangka Waktu Pengambilan Barang Kami memahami bahwa barang yang tertinggal tersebut tidak kunjung diambil, Anda dianggap telah menghendaki beralihnya kepemilikan barang yang tertinggal tersebut kepada Kami sebagaimana diatur dalam Pasal ini. Terjadinya peralihan atas barang tersebut menjadi tanggung jawab Anda dan hubungan antara Anda dengan pemilik barang yang tertinggal.
  4. PERNYATAAN DAN JAMINAN PENGGUNA
    1. Pernyataan dan jaminan Pengguna yang diatur dalam Pasal 4 ini adalah sebagai tambahan atas pernyataan dan jaminan yang diberikan Pengguna sebagaimana termuat dalam Ketentuan Penggunaan. Tidak ada ketentuan dalam Pasal 4 ini yang mengurangi atau membatasi keberlakuan dari pernyataan dan jaminan yang diberikan Pengguna di dalam Ketentuan Penggunaan.
    2. Anda menyatakan dan menjamin bahwa Anda telah mengetahui dan memahami resiko berkendara pada saat penyediaan Layanan GoBlueBird, termasuk namun tidak terbatas pada kemungkinan terjadinya kecelakaan yang melibatkan penumpang dan/atau Pengemudi.
    3. Apabila terjadi kerugian atau permasalahan yang Anda alami pada saat penyediaan Layanan GoBlueBird, termasuk akibat kecelakaan yang disebabkan oleh kelalaian ataupun pelanggaran lalu lintas yang dilakukan oleh Pengemudi, Kami hanya akan, dengan upaya terbaik Kami, membantu mempertemukan Anda dengan Pengemudi yang terkait dalam mencari penyelesaian atas masalah tersebut. Kami tidak mempunyai kewajiban apapun terhadap setiap permasalahan atau perselisihan yang timbul antara Anda dan Pengemudi, termasuk pada mengambil tindakan tindakan hukum yang dianggap perlu oleh Anda atau Pengemudi.
    4. Pengemudi berhak untuk menolak permintaan Layanan GoBlueBird Anda jika Pengemudi memiliki alasan yang wajar untuk mencurigai bahwa Anda telah, atau dengan menerima permintaan Anda, Anda akan melanggar Ketentuan Penggunaan GoBlueBird ini, Ketentuan Penggunaan atau hukum dan peraturan perundang-undangan yang berlaku.
  5. CARA MENGHUBUNGI KAMI

    Anda dapat menghubungi Kami melalui surat elektronik ke alamat customerservice@go-jek.com atau melalui telepon ke nomor (021) 5084 9000. Semua korespondensi Anda akan dicatat, direkam dan disimpan untuk arsip Kami.

GOSEND TERMS OF USE

as of 9 December 2019

We thank you for Your trust in GoSend Service in the Gojek App. Please take Your time to read the whole Terms of Use of GoSend ("GoSend Terms of Use").

This GoSend Terms of Use is an integral part of Gojek Terms of Use. If You use the GoSend Service on the Gojek App, You will be deemed to have read and agreed to the GoSend Terms of Use. Therefore, if You do not agree to part or all of the conditions of the GoSend Terms of Use, please discontinue the use of GoSend Service.

  1. GENERAL TERMS

    Unless specifically defined below and in other parts of the GoSend Terms of Use, capital letters used in the GoSend Terms of Use must be interpreted in accordance with the terms in the Gojek Terms of Use.

    Goods are goods that will be sent by the sender to the recipient using the services of a Driver Partner through GoSend.

    GoSend is a Goods delivery service organized by PT Paket Anak Bangsa as one of Our affiliates, provided by Driver Partner by using two-wheeled motorized vehicles to deliver Goods from the pickup location of the sender of Goods to the recipient's User-specified destination location.

    Driver Partner is a third party-independent Service Provider that agrees to become Our partner and Our affiliates', namely PT Paket Anak Bangsa, that cooperates with Us with a partnership scheme, and is not Our employees, agents or representatives.

  2.  

  3. TERMS OF SERVICE
    1. You are required to provide complete and accurate information regarding the complete address of the pickup of the Goods, the destination of the recipient of the Goods and the type of Goods to be delivered by writing the details of the item (e.g., item name, item weight and type of goods) in the Goods description field provided. You can choose to fill in additional information regarding the sender's telephone number, the recipient's telephone number and/or special instructions on the delivery of Goods.
    2. Should you deem necessary, subject to your own assessment in accordance with the details of the Goods, you can do packaging on the Goods so that the Goods sent by the Driver Partner are not damaged during the trip.
    3. If the Goods to be delivered have been packed, with your approval and as witness by You, the Driver Partner shall have the right to open the packaging to ensure that the contents are in accordance with the description of the Goods and do not violate the GoSend Terms of Use.
    4. Fees of the GoSend Service’s performance (“User Fee”) will be displayed on the Gojek App before you use GoSend Services. You understand and acknowledge that We can change the offer and/or update the User Fee offered from time to time based on certain factors, including location, time, applicable laws and regulations. If there are other costs incurred during the provision of GoSend for You, including but not limited to toll fees and parking fees, then You are fully responsible for these costs and the Driver Partner has the right to request reimbursement of these other costs of Yours
    5. Payment of other fees as referred to in number 2(d) can be made in cash or paid through other payment features available in the Gojek App.
  4.  

  5. INSURANCE FOR GOSEND SERVICES
    1. For Your convenience, We are cooperating with a third party insurance provider to provide insurance coverage for Goods during the implementation of GoSend Services. For more information on the insurance provided by the third party insurance provider, You can access it through https://www.gojek.com/blog/gosend/asuransi-layanan-gosend/.
    2. For the avoidance of doubt, We don’t act as an agent or representative of a third-party insurance service provider and not a party to the insurance agreement between You and the third party insurance provider.
    3. You cannot make an insurance claim if the Goods You send through GoSend Services are Goods included under the type of Goods as stipulated in Article 4 of this GoSend Terms of Use.
  6.  

  7. TYPES OF GOODS THAT CANNOT BE SENT USING GOSEND SERVICES

    When a User uses GoSend Services, the User is obliged to ensure that the Goods delivered are Goods that are not categorized as the Goods that cannot be delivered using GoSend Services, among:

    1. Restricted Goods, including but not limited to:
      • Money (cash, coins, foreign currency);
      • Narcotics, marijuana, morphine, and other products that cause addiction;
      • Pornography in any form;
      • Delivery that requires a longer duration than the required transit time;
      • Living animals and plants;
      • Easily damaged groceries and beverages that require refrigeration or a controlled environment;
      • Explosives, firearms, weapons, and parts thereof;
      • Gambling device and lottery ticket;
      • Government-controlled goods;
      • Goods resulting from crime, for example stolen goods and so on; and/or
      • Other goods which are prohibited by applicable laws and regulations;
    2. Extraordinary Goods, including but not limited to:
      • Artworks, including works made or done using creative skills, sense or talents for sale, exhibited or collected, including, but not limited to items (and parts thereof) such as paintings, drawings, vases, rugs;
      • Films, photographic images, including negative photography, chromes photography, photography slides;
      • Commodities that are naturally very vulnerable to damage, or highly variable market values, or difficult to ascertain;
      • Antiques, commodities that show the style or fashion of a past era which history, age or scarcity contributes to its value. These items include but are not limited to, furniture, tableware, glasses, and collectibles such as coins, stamps;
      • Glassware in the form of jewelry, including costume jewelry, watches and parts thereof, gemstones or stones (noble or semiprecious) industrial diamonds and jewelry made of precious metal;
      • Animal hair, including but not limited to fur clothing, clothing with trimming and furry skin;
      • Precious Metals, including but not limited to gold and silver bars or powder, deposits or platinum (except as an integral part of electronic machinery);
      • Stamps, excise on liquor, stamp duty; and/or
      • Gold Coins (must be packaged with coin headers or Safe-T Mailers and must be kept from touching one another or wrapped in layered material).
    3. Valuable Documents, including but not limited to:
      • Land Ownership Certificate and/or Right of Land Ownership Certificate (SHM) and Building Exploitation Permit (HGB);
      • Proof of Motor Vehicle Ownership (BPKB), Graduation Certificate, Passport; and/or
      • Other Bank Deposit Bond Certificates defined by Us as Valuable Documents.
    4. Goods that exceed the vehicle's carrying capacity.
  8.  

  9. UNDELIVERED GOODS
    1. Goods that cannot be delivered because the recipient of the Goods cannot be found at the recipient’s address is not Our responsibility. We do not provide safekeeping services in any form for You or the sender of the Goods.
    2. If the Driver Partner hands over the undelivered Goods as stipulated in Article 5(a) to Us, the User can retrieve the undelivered Goods within 30 (thirty) calendar days from the date of the transaction between the User and the Driver Partner in our nearest office ("Period of Goods Retrieval"). If the undelivered Goods is not retrieved during the Period of Goods Retrieval, then the expiration of the Period of Goods Retrieval is your express statement that the Goods has been transferred and handed over to Us and therefore We have the right to, without Your prior consent, take actions that we deem appropriate for the Goods (including but not limited to donating, selling, destroying or disposing the Goods).
    3. In the event that the undelivered Goods as provided in Article 5(a) are not Your property and We understand that the undelivered Goods have not been taken by You or your representative after the Period of Goods Retrieval has expired, You are deemed to have intentionally grant Your consent to transfer the ownership of the Goods to Us as set forth in this Article. The event of the transfer of Goods is Your responsibility. You acknowledge that You will hold Us harmless from any issue that occur between You and the owner of the undelivered Goods.
  10.  

  11. USER’S REPRESENTATION AND WARRANTY
    1. The representations and warranties of the User as stipulated in Article 6 are in addition to the representations and warranties provided by the User as contained in the Gojek Terms of Use. There are no provisions in this Article 6 that reduce or limit the applicability of the representations and warranties provided by the User in the Gojek Terms of Use.
    2. You represent and warrant that You know and understand the risks of sending Goods using GoSend Services and: a. if You are the sender of Goods, You are the person authorized to deliver Goods and b. if You are the recipient of the Goods, you are the person authorized to receive the Goods.
    3. In the event that You experience loss or problems during the provision of GoSend Service, We will, with Our best efforts, help bring You together with the relevant Driver Partner in seeking solutions for the problem. We do not have any obligation for any problems or disputes that arise between You and the Driver Partner, including for taking legal action as deemed necessary by You or the Driver Partner.
    4. The Driver Partner has the right to refuse Your GoSend Service request if the Driver Partner has reasonable reasons to suspect that You have, or by accepting an order from You, You will violate the GoSend Terms of Use, the Gojek Terms of Use or applicable laws and regulations.

GOBOX TERMS OF USE

as of 29 June 2020

We thank you for Your trust in GoBox Service in the Gojek App. Please take Your time to read the whole Terms of Use of GoBox ("GoBox Terms of Use").

This GoBox Terms of Use is an integral part of Gojek Terms of Use. If You use the GoBox Service on the Gojek App, You will be deemed to have read and agreed to the GoBox Terms of Use. Therefore, if You do not agree to part or all of the conditions of the GoBox Terms of Use, please discontinue the use of GoBox Service.

  1. GENERAL TERMS

    Unless specifically defined below and in other parts of the GoBox Terms of Use, capitalized terms used in the GoBox Terms of Use must be interpreted in accordance with the terms in the Gojek Terms of Use.

    Goods are goods that will be sent by the sender to the recipient using the services of a Driver Partner through GoBox.

    GoBox is a Goods delivery service organized by PT Paket Anak Bangsa as one of Our affiliates, provided by Driver Partner by using four-wheeled or more motorized vehicles to deliver Goods from the pickup location of the sender of Goods to the recipient's User-specified destination location.

    Driver Partner is a third party-independent Service Provider that agrees to become Our partner and Our affiliates’, namely PT Paket Anak Bangsa, that cooperate with Us with a partnership scheme, and is not Our employees, agents or representatives.


  2. TERMS OF SERVICE
    1. You are required to provide complete and accurate information regarding the type of vehicle of the Driver Partner to transport the Goods, the complete address of the pickup of the Goods, the destination of the recipient of the Goods and the type of Goods to be delivered by writing the details of the item (e.g., item name, item weight, and type of goods) in the Goods description field provided. You are also required to fill out information regarding the sender's telephone number and the recipient's telephone number, and may provide special instructions on the delivery of Goods.
    2. Should You deem necessary, subject to Your own assessment in accordance with the details of the Goods, You can do packaging on the Goods so that the Goods sent by the Driver Partner are not damaged during the trip.
    3. If the Goods to be shipped have been packed, the Driver Partner can, as permitted and witnessed by You, open and check the inside of the packaging to ensure that the contents are in accordance with the description of the Goods and do not violate the GoBox Terms of Use.
    4. We do not provide loading and transport assistive equipment such as dollies, pallets, vertical transfer equipment, and other similar equipment. The User or the sender is responsible for providing such equipment if needed.
    5. If deemed necessary, User can request additional personnel to assist with loading and transport at additional costs that will be calculated into the User Fee.
    6. Fees of the GoBox Service’s performance (“User Fee”) will be displayed on the Gojek App before you use GoBox Services. You understand and acknowledge that We can change the offer and/or update the User Fee offered from time to time based on certain factors, including location, time, and applicable laws and regulations. If there are other costs incurred during the provision of GoBox Service for You, including but not limited to toll fees and parking fees, then You are fully responsible for these costs and the Driver Partner has the right to request reimbursement of these other costs to You.
    7. Payment of other fees as referred to in number 2(e) and 2(f) can be made in cash or paid through other payment features available in the Gojek App.

  3. DAMAGED, DEFECTIVE, LOST GOODS AND PROVISIONS ABOUT INDEMNITY FOR GOBOX SERVICES
    1. If the sender's property is damaged, defective or lost during the implementation of GoBox Services, You can file a complaint to the Gojek Call Center or send an email as explained in the Gojek App Terms of Use under “How to Contact Us” section.
    2. For the purpose of filing a complaint with regards to lost or damaged Goods, the User is obliged to prepare and send all required documents to GoBox and/or the insurance provider. The required documents can be seen on information page related to GoBox Insurance at https://www.gojek.com/blog/gobox/asuransi-gobox.
    3. We cooperate with a third-party insurance provider to provide insurance for Your Goods that are damaged or lost within the course of Your use of GoBox Services. If You decide to insure Your Goods, please choose the value of insurance coverage with the insurance premium price according to Your needs under the 'Insurance' menu on the GoBox Service booking page.

      For the avoidance of doubt, We don’t act as an agent or representative of the third-party insurance service provider and not a party to the insurance agreement for the Goods transported between You and the third party insurance provider.

    4. You cannot claim for compensation to Us if You submit the claim more than 7 (seven) working days after the date the GoBox Service is performed. You also cannot make a claim to Us if the Goods You send through GoBox Services are categorized as the type of goods as stipulated in Article 4 of this GoBox Terms of Use.
    5. For any claim of items loss or damage, you will be charged 2.5% of the applicable coverage value (which takes into account the Good’s depreciation value).

  4. TYPES OF GOODS THAT CANNOT BE SENT USING GOBOX SERVICES

    When a User uses GoBox Services, the User is obliged to ensure that the Goods delivered are not categorized as the goods that cannot be delivered using GoBox Services, including:

    1. Restricted Goods, including but not limited to:
      • Money (cash, coins, foreign currency);
      • Narcotics, marijuana, morphine, and other products that cause addiction;
      • Pornography in any form;
      • Delivery that requires a longer duration than the required transit time;
      • Living animals and plants;
      • Easily damaged groceries and beverages that require refrigeration or a controlled environment;
      • Explosives, firearms, weapons, and parts thereof;
      • Gambling device and lottery ticket;
      • Government-controlled goods;
      • Goods resulting from crime, for example stolen goods and so on; and/or
      • Other goods which are prohibited by applicable laws and regulations;
    2. Extraordinary Goods, including but not limited to:
      • Artworks, including works made or done using creative skills, sense or talents for sale, exhibited or collected, including, but not limited to items (and parts thereof) such as paintings, drawings, vases, rugs;
      • Films, photographic images, including negative photography, chromes photography, photography slides;
      • Commodities that are naturally very vulnerable to damage, or highly variable market values, or difficult to ascertain;
      • Antiques, commodities that show the style or fashion of a past era whose history, age or scarcity contributes to its value. These items include but are not limited to, furniture, tableware, glasses, and collectibles such as coins, stamps;
      • Glassware in the form of jewelry, including costume jewelry, watches and parts thereof, gemstones or stones (noble or semiprecious) industrial diamonds and jewelry made of precious metal;
      • Animal hair, including but not limited to fur clothing, clothing with trimming and furry skin;
      • Precious Metals, including but not limited to gold and silver bars or powder, deposits or platinum (except as an integral part of electronic machinery);
      • Digital goods and / or intangible goods containing the conversion of refill units that have economic value, such as electric pulse vouchers, electric game vouchers, electric tokens;
      • Stamps, excise on liquor, stamp duty;
      • Blood stock: and/or
      • Gold Coins (must be packaged with coin headers or Safe-T Mailers and must be kept from touching one another or wrapped in layered material).
    3. Valuable Documents, including but not limited to:
      • Land Ownership Certificate and/or Right of Land Ownership Certificate (SHM) and Building Exploitation Permit (HGB);
      • Proof of Motor Vehicle Ownership (BPKB), Graduation Certificate, Passport; and/or
      • Other Bank Deposit Bond Certificates defined by us as Valuable Documents.
    4. Goods which (weight and volume) exceed the vehicle's carrying capacity as stipulated in the GoBox Service in the Gojek App and/or the applicable laws.

  5. UNDELIVERED GOODS
    1. The User agrees that undelivered Goods, for the reason that the recipient cannot be found at the recipient's address, are not our responsibility. We do not provide depository services for goods in any form for the User or the recipients.
    2. In the event of undelivered Goods due to the recipient not being found at the recipient's address, the Driver Partner will deliver such Good back to the sender’s address.
    3. For the avoidance of doubt, the User will not be charged for the redelivery of Goods from the recipient’s address to the sender due to the recipient not being found at the recipient’s address.

  6. USER’S REPRESENTATION AND WARRANTY
    1. The representations and warranties of the User as stipulated in Article 6 are in addition to the representations and warranties provided for the User as contained in the Gojek Terms of Use. There are no provisions in this Article 6 that reduce or limit the applicability of the representations and warranties provided for the User in the Gojek Terms of Use.
    2. You represent and warrant that You know and understand the risks of sending Goods using GoBox Services and: a. if You are the sender of Goods, You are the person authorized to deliver Goods and b. if You are the recipient of the Goods, you are the person authorized to receive the Goods.
    3. In the event that loss or problems occurred when You experience during the provision of GoBox Service, including due to an accident caused by the Driver Partner's negligence or traffic violation, We will, with Our best efforts, help bring You together with the relevant Driver Partner in seeking solutions for the problem. We do not have any responsibility for any problems or disputes that arise between You and the Driver Partner, including taking legal action deemed necessary by You or the Driver Partner.
    4. The Driver Partner has the right to refuse Your GoBox Service request if the Driver Partner has reasonable reasons to suspect that You have, or by accepting an order from You, You will, violate the GoBox Terms of Use, the Gojek Terms of Use or applicable laws and regulations.
GoFood GoMart GoShop

GOFOOD TERMS OF USE

as of 29 October 2021

We thank you for Your trust in GoFood Service in the Gojek App. Please take Your time to read the whole Terms of Use of GoFood ("GoFood Terms of Use").

This GoFood Terms of Use is an integral part of the Gojek Terms of Use. If You use the GoFood Service on the Gojek App, You will be deemed to have read and agreed to the GoFood Terms of Use. Therefore, if You do not agree to part or all of the conditions of the GoFood Terms of Use, please discontinue the use of GoFood Service.

  1. GENERAL TERMS

    Unless specifically defined below and in other parts of GoFood Terms of Use, capital letters used in the GoFood Terms of Use must be interpreted in accordance with the terms in the Gojek Terms of Use.

    Outlet is restaurants, bistros, shop stalls, carts and/ or other physical forms as registered in the Gojek App that are owned and managed by Merchants.

    GoFood is one of the services available in the Gojek App, where You can make Transactions in the Outlet.

    Merchant is the party that owns and manages Outlets which acts as provider of Products.

    Driver Partner is an independent third party Service Provider who agrees to be Our partner, cooperates with Us with partnership scheme, and is not Our employee, agent or representative.

    Product is food and/or beverages that You order through GoFood Service at the Outlets You choose.

    Transaction is ordering, purchasing and delivering/ picking up Products through GoFood Service.

  2.  

  3. ORDERING

    By using GoFood Service, You can place orders for Products from Our registered Merchants and can be delivered by Our Driver Partner or for self-pick up. Unless specified otherwise in this GoFood Terms of Use or any other specific terms and conditions which stipulated in the Gojek App, any Transaction via GoFood shall be conducted with the following manners:

    1. The Driver Partner will follow up on Your order, including but not limited to, locating the Outlet, ordering directly at the Outlet, paying for and delivering Product.
    2. To minimize inaccuracy during the execution of Transaction by the Driver Partner, You are expected to provide full and complete details on the Product ordered and delivery information.
    3. You can contact and/or be contacted by the Driver Partner to obtain confirmation or clarification regarding Transaction, including but not limited to the availability and/or change of Product, Outlet location, change in Product price, delivery address, recipient of the Product, or other information, through the communication features in the Gojek App and/or other communication lines before or during ordering, purchasing and/or delivering the Product.
    4. Any cancellation of Your order can only be conducted by following the applicable cancellation process. In the event the purchase of Product has been acknowledged by Merchant and/or picked up by the Driver Partner, You cannot cancel the Transaction. You will be liable for payment of the applicable fees upon receipt of the Transaction.
    5. In the event that You place an order for alcoholic beverages, You guarantee that You are above 21 years old and are willing to show Your identity card (ID) to the Driver Partner at the time of delivery of the order at the delivery destination You designated or if You are using self-pick up service, then You must be able and willing to show Your identity card to the Merchant.
    6. In the event You choose to use self pick-up service, there will be no involvement from the Driver Partner, so all of the Transaction will be conducted directly between You and the chosen Merchant.
  4.  

  5. PAYMENT

    You can choose the payment method that will be used when making the Transaction. Payment methods that can be used are cash, GoPay and other methods available in the Gojek App. Payments using GoPay will be processed according to the terms and conditions that apply to GoPay service.

    1. You understand that the Transaction fees that You are required to pay include, but not limited to, the Product prices and Product delivery fees and/or any other fees as informed by Us from time to time.
    2. You understand that the price of the Product displayed on GoFood Services is an estimated price. Merchant has the full authority to determine and make changes to the Product prices. Therefore, We are not responsible if there is a difference between the prices listed in GoFood's Service and the prices applied by the Merchant.
    3. Referring to the above conditions, You agree to pay the Product price in the amount stated in the receipt or purchase receipt issued by the Merchant as submitted by the Driver Partner to You or directly to You (if Transaction is using self pick-up) after the Transaction is conducted.
    4. You can use Your GoFood voucher as available in GoFood Service as a deduction on the Product or delivery fee.
    5. If there are other costs incurred in connection with the Transaction, including but not limited to parking fees and building entrance fees, You shall be fully responsible for these costs and the Driver Partner has the right to request reimbursement of these other costs from You by providing supporting evidence (e.g. parking receipt).
  6.  

  7. DELIVERY
    1. You or other parties that You appoint to receive the Product understand to make themselves available, contactable and can receive when the Product is delivered by the Driver Partner.
    2. You can provide review of the Product as available in GoFood Service after Your Transaction is complete. You understand and agree that the review will be displayed in the Gojek App and can be read and accessed publicly and shall be subject to the specific terms and conditions as stipulated in the Gojek App.
    3. Unless otherwise stated in this GoFood Terms of Use, We are not responsible for Product, including but not limited to the following:
      1. the price differences listed on GoFood Service and Outlets;
      2. condition and quality;
      3. duration of delivery by the Driver Partner;
      4. failure to complete orders and/or deliveries by the Driver Partner; and
      5. incompatibility of Products ordered with Products delivered.
  8.  

  9. USER’S REPRESENTATION AND WARRANTY
    1. We and/ or Merchant are entitled to offer a promotion which will only be applicable in GoFood and for Transaction only
    2. Unless stated otherwise, promotion that has been received by You cannot be exchanged with other promotion or converted into cash and cannot be refunded.
    3. By agreeing to follow a GoFood promotion program, You will be deemed to have agreed with the specific terms and conditions which apply for the promotion program as stipulated in the Gojek App.
    4. We will not be liable for any losses suffered by You due to any fault or mistake which were conducted by You or any other third party.
  10.  

  11. USER’S REPRESENTATION AND WARRANTY
    1. The representations and warranties of the User as stipulated in this Article 6 are in addition to the representations and warranties provided by the User as contained in the Gojek Terms of Use. There are no provisions under this Article 6 that reduce or limit the applicability of the representations and warranties provided by the User in the Gojek Terms of Use.
    2. You represent and warrant that: (i) The Product You ordered is true at Your will and needs and/or at the request of the other party You have appointed and has been informed to agree to accept the Product; (ii) The Product is not ordered to cause harm or inconvenience to another person or to the recipient of the Product; and (iii) You will pay in full for the Product You ordered in accordance with the Transaction.
    3. In the event there is loss or problem You experience at the delivery of GoFood Service, We will, with Our best efforts, help to mediate You with the related Driver Partner and/or Merchant in seeking solutions for the problem. We do not have any liability for any problems or disputes that arise between You, the Driver Partner and/or the Merchant, including taking legal action deemed necessary by You, the Driver Partner or the Merchant.
    4. We or the Driver has the right to refuse Your GoFood Service request, including ordering, if We or the Driver Partner has reasonable reasons to suspect that You have, or by accepting Your request, you will violate the GoFood Terms of Use, the Gojek Terms of Use or applicable laws and regulations.
  12.  

  13. DISCLAIMER OF GOFOOD SERVICES
    1. We nor the Driver Partner will guarantee the Product availability in the Merchant’s Outlet.
    2. We will not guarantee that all Products including the food or beverage content which is provided by the Merchant is halal or does not contain pork or alcohol.
    3. The display of halal logos or halal statements in GoFood or Gojek App is in accordance with the information provided by the Merchant. We will not be liable for any misleading or wrong information related to the display of this halal logo or statement.
    4. We will not be liable or responsible for any review, comment or complaint which is displayed in the comment or review column in Gojek App.
    5. We will not be liable for any content which is displayed in Merchant’s page.
    6. In connection with the purchase of alcohol, if it turns out that You are under the age of twenty-one (21) years, then You hereby pledge that You will be fully responsible for bearing the legal consequences and release Gojek, Merchant and/or Driver Partners, from all claims and other obligations, arising from or in connection with the purchase or ordering of alcoholic products made through Your account on the Gojek App, including without limitation, all obligations arising from Your actions to outmaneuver or deceive the Gojek system, Merchant and/or Driver Partner, related to such minimum age limit.
  14.  

  15. DISCLAIMER OF GOFOOD SERVICES
    1. You may file complaints to Gojek in the events such as incomplete items with the Products purchased, wrong Products delivered to You, quality of Products purchased is not consumable.
    2. Gojek will assess and evaluate Your complaints case-by-case basis and may refund monies to You in these events or any other matters as solely determined based on Gojek’s discretion.
    3. In the event Gojek deems any of the above mentioned scenarios has occurred, Gojek mayshall refund the amount, as calculated by Gojek, to Your GoPay balance that is connected to Your Gojek App (or return the limit of Your GoPaylater (as applicable)), or communicate with Merchant to provide replacement of purchased Products to You or perform other actions deemed necessary by Gojek, with the procedures as solely determined by Gojek.

 

How to Contact Us

You can contact Us through the Help Page within Gojek App. All Your correspondence will be recorded and stored for Our records.

GOMART TERMS OF USE

We thank you for Your trust in GoMart services in the Gojek App. Please take Your time to read the whole Terms and Use of GoMart ("GoMart Terms of Use").

This GoMart Terms of Use is an integral part of Gojek Terms of Use. If You use the GoMart Service in the Gojek App, You will be deemed to have read and agreed to the Terms of Use of Gojek. Therefore, if You do not agree to part or all of the conditions of the GoMart Terms of Use, please discontinue the use of GoMart Service.

  1. GENERAL TERMS

    Unless specifically defined below and in other parts of the GoMart User Terms, capital letters used in the GoMart Terms of Use must be interpreted in accordance with the terms in the Gojek App Terms and Use.

    Outlet is minimarts, supermarkets, hypermarkets, stalls, shops and/or other physical forms as registered in the GOJEK App that are owned and managed by Merchants.

    GoMart is one of the services available in the Gojek App, where You can make Transactions in the Outlet.

    Merchant is the party that owns and manages Outlets which acts as provider of Products.

    Driver Partner is a third party-independent Service Provider that agrees to become Our partner, cooperate with Us with a partnership scheme, and is not Our employees, agents or representatives.

    Product are goods, foods and/or drinks that You order through GoMart.

    Transaction is ordering, purchasing and delivering Product through GoMart Service.

  2. ORDERING
    1. By using GoMart Service, You agree and authorize the Driver Partner to make a Transaction.
    2. You can place an order for the Product on the GoMart page during the Outlet operates. The Driver Partner will follow up on Your order, including but not limited to, locating the Outlet, ordering directly at the Outlet, paying for and delivering Product.
    3. To minimize inaccuracy during the execution of Transaction by the Driver Partner, You are expected to provide full and complete details on the Product ordered and delivery information.
    4. We and/or the Mitra do not guarantee the availability of Product in the Outlet.
    5. You can contact and/or be contacted by the Driver Partner to obtain confirmation or clarification regarding Transaction, including but not limited to the availability and/or change of Product, change in Product price, delivery address, recipient of the Product, or other information, through the communication features in the Gojek App and/or other communication lines before or when ordering, purchasing and/or delivering the Product.

    6. You can only cancel the Transaction before the Driver Partner purchases the Product.

    7. We and/or the Driver Partner has the right to refuse Your order if We have a reasonable reasons that by accepting Your order, You will violate the GoMart Terms of Use, Gojek Terms and Use and/or applicable laws and regulations.

  3. PAYMENT
    1. Transaction. Payment methods that can be used are cash, GoPay and other methods available in the Gojek App. Payments using GoPay will be processed according to the terms and conditions that apply to GoPay services.
    2. You understand that the Transaction fees that You are required to pay include the Product prices, shopping bag fee, Product delivery fees and/or other additional fees as notified by Us from time to time . Product delivery fees will be displayed on the Gojek App before You use the GoMart Service. You understand that We can change and/or renew shopping bag fee and Product delivery fees from time to time based on certain factors, including location, time, applicable laws and regulations. 
    3. You understand that if there are other costs incurred during the provision of GoMart Service to You, including but not limited to toll fees and parking fees, then You are fully responsible for these costs and the Driver Partner has the right to request reimbursement of these other costs from You. Payment of other costs can be made in cash or paid through other payment features available in the Gojek Apps.
    4. You understand that the Merchant has full authority to determine and make changes to the Product prices. Therefore, We are not responsible if there is a difference between the estimated prices You input in GoMart Service and the prices applied by the Merchant.
    5. In connection with the above conditions, You agree to pay the Product price and shopping bag fee in the amount stated in the receipt or purchase receipt issued by the Merchant as submitted by the Driver Partner to You after the Transaction is conducted.
    6. You can use the GoMart Voucher that you have as available in the GoMart Service as a discount on Product or delivery fees.

  4. DELIVERY
    1. You or other parties that You appoint to receive the Product understand to make themselves available, can be contacted, and can receive Product when the Product is delivered by the Driver Partner.
    2. You can provide a review as contained in GoMart Service after Your Transaction is complete.
    3. We are not responsible for Product, including but not limited to the following:
      1. the price difference listed on GoMart page and Outlet.
      2. condition and quality of the Product;
      3. duration of delivery by the Driver Partner;
      4. failure to complete orders and/or deliveries by Driver Partners; and
      5. incompatibility of Product ordered with Product delivered.

  5. USER’S REPRESENTATION AND WARRANTY
    1. The representations and warranties of the User as stipulated in this Article are in addition to the representation and warranties provided by the User as contained in the Terms of Use. There are no provisions in this Article that reduce or limit the applicability of the representation and warranties provided by the User in the Gojek Terms of Use.
    2. You represent and warrant that: (i) the Product You ordered is true at will and for Your needs and/or at the request of the other party You have appointed and has been informed to agree to accept the Product; (ii) the Product is not ordered to cause harm or inconvenience to another person or to the recipient of the Product; and (iii) You will pay in full for the Product You ordered in accordance with the Transaction.
    3. In the event of loss or problems that you experience during the provision of GoMart Services, including due to damage or loss of Product caused by the Driver Partner's negligence, We will, with Our best efforts, help bring You together with the relevant Driver Partner in seeking solutions for the problem. We do not have any liability for any problems or disputes that arises between You and the Driver Partner, including taking legal action deemed necessary by You or the Driver Partner.
    4. Product sales made by the Merchant to You and Transactions involving Merchant, You and Driver Partner form a direct relationship between the Merchant, You and/or Driver Partner, for which We are not a party to the relationship. We are not responsible for any actions or negligence of the Merchant and/or Driver Partner against You. As long as it is governed by the applicable law, the Merchant, You, and/or Driver Partner are responsible for each other for any obligations and responsibilities that arise from the Transaction.
    5. The Driver Partner has the right to refuse Your GoMart Service request if the Driver Partner has reasonable reason to suspect that You have, or by accepting an order from You, You will violate the GoMart Terms of Use, Gojek Terms of Use or applicable.laws and regulations.
  6. How To Contact Us

    You can contact us by e-mail to the following address: customerservice@gojek.com  or by telephone to number (021) 5084 9000. All Your correspondence will be recorded and stored for Our records.

GOSHOP TERMS OF USE

as of 01 September 2019

We thank you for Your trust in GoShop Service in the Gojek App. Please take Your time to read the whole Terms and Use of GoShop ("GoShop Terms of Use").

This GoShop Terms of Use is an integral part of Gojek Terms of Use. If You use the GoShop Service in the Gojek App, You will be deemed to have read and agreed to the GoShop Terms of Use. Therefore, if You do not agree to part or all of the conditions of the GoShop Terms of Use, please discontinue the use of GoShop Service.

  1. GENERAL TERMS

    Unless specifically defined below and in other parts of the GoShop User Terms, capitalized terms used in the GoShop Terms of Use must be interpreted in accordance with the terms in the Gojek App Terms and Use.

    GoShop Outlet is the outlet that provides sales services for goods, food and/or beverages in the form of minimarts, supermarkets, hypermarkets, restaurants, diners, stalls, shops, carts and/or other places where You choose Yourself in the Gojek App.

    GoShop is one of the services available in the Gojek App, where You can make Transaction in the GoShop Outlet.

    Buyer is the User or the party that purchases the Product through GoShop Service.

    Merchant is the party who manages Outlet which acts as provider of Product.

    Product are goods, foods and/or drinks that You order through GoShop Service at the GoShop Outlet You choose.

    Transaction is ordering, purchasing and delivering Product from GoShop Service.

  2. ORDERING
    1. By using GoShop Service, You agree and authorize the Service Provider to make a Transaction.
    2. You can place an order for the Product on the GoShop page. You are required to provide complete and accurate information regarding the full address of the GoShop Outlet, the destination of Product delivery, the number of Product to be purchased, the estimated price of the Product You know in the information column provided on the GoShop page. To make it easier for Service Provider to carry out Transaction, You can choose to fill in additional information such as special instructions on Transaction or benchmark address for Product delivery.
    3. The Service Provider will follow up on Your order, including but not limited to, locating the GoShop Outlet, ordering directly at the GoShop Outlet, paying for and delivering Product.
    4. We and/or the Service Provider do not guarantee the availability of Product in the GoShop Outlet.
    5. You can contact and/or be contacted by the Service Provider to obtain confirmation or clarification regarding Transaction, including but not limited to the availability and/or change of Product, GoShop Outlet location, change in Product price, delivery address, recipient of the Product, or other information, through the communication features in the Gojek App and/or other communication lines before or when ordering, purchasing and/or delivering the Product.
    6. You can only cancel the Transaction before the Service Provider purchases the Product.
    7. We and/or the Service Provider has the right to refuse Your order if We have  reasonable reasons that by accepting Your order, You will violate the GoShop Terms of Use, Gojek Terms and Use and/or applicable laws and regulations.
  3. PAYMENT
    1. You can choose the payment method that will be used when making the Transaction. Payment methods that can be used are cash, GoPay and other methods available in the Gojek App. Payments using GoPay will be processed according to the terms and conditions that apply to GoPay services.
    2. You understand that the Transaction fees that You are required to pay include the Product prices and Product delivery fees. Product delivery fees will be displayed on the Gojek App before You use the GoShop Service. You understand that We can change and/or renew the GoShop Service rates from time to time based on certain factors, including location, time, applicable laws and regulations. If there are other costs incurred during the provision of GoShop Service to You, including but not limited to toll fees and parking fees, then You are fully responsible for these costs and the Service Provider has the right to request reimbursement of these other costs from You. Payment of other costs can be made in cash or paid through other payment features available in the Gojek Apps.
    3. You understand that the Merchant has full authority to determine and make changes to the Product prices. Therefore, We are not responsible if there is a difference between the estimated prices You input in the GoShop Service and the prices applied by the Merchant.
    4. In connection with the above conditions, You agree to pay the Product price in the amount stated in the receipt or purchase receipt issued by the Merchant as submitted by the Service Provider to You after the Transaction is conducted.
    5. By using the GoShop Service, You understand and agree that You cannot purchase Product in digital form, such as credit voucher codes or bill payment services.
  4. DELIVERY
    1. You or other parties that You appoint to receive the Product understand to make themselves available, can be contacted, and can receive when the Product is delivered by the Service Provider.
    2. You can provide a review as contained in GoShop Service after Your Transaction is complete.
    3. We are not responsible for Product, including but not limited to the following:
      1. the price difference between the estimated price that You specified in the GoShop Service and the one applied by the Merchant where You shop.
      2. condition and quality;
      3. duration of delivery by the Service Provider;
      4. failure to complete orders and/or deliveries by Service Providers; and
      5. incompatibility of Product ordered with Product delivered.
  5. PRODUCT THAT CANNOT BE DELIVERED TO RECIPIENT
    1. Product that cannot be delivered because the recipient of the Product cannot be found at the delivery address of the Product is not Our responsibility. We do not provide safekeeping services in any form for You.
    2. If the Service Provider hands over Products that cannot be delivered as stipulated in this Article to Us, You can take the Product left behind within 30 (thirty) working days from the date of the Transaction in Our nearest office ("Product Pickup Period"). If the Product left behind is not retrieved during the Product Pickup Period, then the passing of the Product Pickup Period serves as Your express statement that the Product has been transferred and handed over to Us and therefore We have the right to, without Your prior consent, take actions that we deem appropriate for the item (including but not limited to donating, selling, destroying or disposing of the Product).
  6. PROHIBITED GOODS

    You have read, understand and agree that in your capacity as a Buyer, You will not purchase or intend to make any purchase the Products with the following requirements:

    Product that contain negative contents, such as:

    1. Porn;
    2. Product that supports gambling, bet, lottery activity;
    3. violance, hate speech, discriminative action towards sex, gender, belief;
    4. Product that contains intellectual property infringement;
    5. Product that may support an unlawful activity to access system (e.g. Product that teach you hacking and/or cracking);
    6. Narcotics, psychotropic, addictive content
    7. alcoholic beverages;
    8. Product or activity that may support money laundering, money game, fraud;
    9. human trafficking and/or human organ trading; and
    10. cigarette or tobacco.

    Product that do not have a proper license to be traded in accordance with the Applicable Law, such as:

    1. a weapon or explosive materials;
    2. Restricted drugs or medicines, prescribed drugs/medicine, drugs/medicines that do not have a distribution license;
    3. plants or animals;
    4. Uncertified communication device;
  7. USER’S REPRESENTATION AND WARRANTY
    1. The User representation and warranties provided in this Article are in addition to the representation and warranties provided by the User as contained in the Terms of Use. There are no provisions in this Article that reduce or limit the applicability of the representation and warranties provided by the User in the Gojek Terms of Use.
    2. You represent and warrant that: (i) the Product You ordered is true at will and for Your needs and/or at the request of the other party You have appointed and has been informed to agree to accept the Product; (ii) the Product is not ordered to cause harm or inconvenience to another person or to the recipient of the Product; and (iii) You will pay in full for the Product You ordered in accordance with the Transaction.
    3. In the event of loss or problems that You experience during the provision of GoShop Service, including due to damage or loss of Product caused by the Service Provider's negligence, We may, with Our best efforts, help bring You together with the relevant Service Provider in seeking solutions for the problem. We do not have any liability for any problems or disputes that arises between You and the Service Provider, including taking legal action deemed necessary by You or the Service Provider.
    4. The sale of the Product made by Merchant to the Buyer and the Transaction that involves Merchant, Buyer and Service Provider shall create direct relationship between Merchant, Buyer and/or Service Provider, where Gojek is not a party to the said relationship. Gojek shall not be liable to any act or negligence by Merchant and/or Service Provider to Buyer. To the extent required by Applicable Law, each party is responsible for each obligation and liable to the Merchant, Buyer and/or other Service Provider respectively which arises out of the Transaction.w
    5. The Service Provider has the right to refuse Your GoShop Service request if the Service Provider has reasonable reason to suspect that You have, or by accepting an order from You, You will violate the GoShop Terms of Use, the Gojek Terms of Use or applicable laws and regulations.
    6. If We know or have sufficient reasons to suspect that You have committed violations, crimes or other actions that is in contrary with this Terms of Use, GoShop Terms of Use and/or Applicable Law, whether or not referred to in this Terms of Use, You hereby agree that You shall indemnify and hold harmless Us against any third party's complaints, claims, charges, and/or damages in respect of a breach made by You towards this Terms of Use, GoShop Terms of Use and/or Applicable Law.

       Moreover, We have the right to and may take certain actions, including but not limited to deleting or removing your Virtual Outlet or the displayed Products and/or conduct other actions that We consider necessary, including criminal and civil law proceedings.

GoPay GoTagihan GoPoints GoPayLater

GOPAY TERMS OF USE

effective as of 01 September 2019

When You use GoPay, You are trusting us, PT Dompet Anak Bangsa (“GoPay” or “We” or “Us”), with Your money and information. It is important for Us to maintain Your trust. Therefore, We need You to read and agree to the measures that We are applying to maintain Your trust, which We set out in these terms and conditions.

  1. Scope

    These terms and conditions apply to all users who access and/or use a part or all of the services available in GoPay, an electronic money issued by Us together with its related services, which is provided through Gojek application or any other authorized platform partners through which a part or all of GoPay features can be accessed (“Authorized Platform Partner”), and to each person who files a request or who provide information to Us or to Authorized Platform Partner in relation to any or all GoPay services.

  2. Account Registration
    1. You may set up a GoPay account: i) automatically, by signing up for a Gojek account; and/or ii) by submitting a registration request to Us via any Authorized Platform Partner. You need to provide valid, accurate and up-to-date information about Yourself upon setting up a GoPay
    2. You need to understand that Your log-in information details, including log-in details to Your Gojek application and/or any Authorized Platform Partner, are confidential and therefore You will not disclose Your log-in information details to any third party, including any secret password and/or verification code in the form of a One Time Password (OTP) that can be sent via Short Messaging Services (SMS) to Your registered telephone number every time there is a log-in attempt to Your account. The secret password and/or verification code (including OTP) will only officially be requested via and shall only be submitted by You to Your Gojek application or any Authorized Platform Partner’s application. We or Our staff will never ask for Your secret password and/or verification code (including OTP) via any manner. You agree to assume all risks relating to the disclosure of your log-in information to any third party and to be fully responsible for every consequence related thereto. Any verified OTP submission from Your account upon log in through Gojek application or any Authorized Platform Partner shall be deemed as authorized log in.
    3. You may be requested to submit additional document or information, electronically or directly to Our office, or to meet with Our agent, as instructed by Us, if You wish to use certain services made available to verified GoPay users or as necessary.
    4. We will verify the information and documents You submitted through Gojek application or any Authorized Platform Partner and determine whether You have satisfied all of the requirements for a verified GoPay user.
    5. Approval and/or rejection of Your verification request shall be Our sole discretion subject to the prevailing laws and regulations. We may, from time to time, revoke the approval of Your verification request and roll back your account status to be unverified, including in the event of doubt of the accuracy and/or validity as well as completeness of documents and/or information You submitted.
    6. To avoid any misuse of Your GoPay account, We may stop any of the GoPay services if the documents or information that We ask from You are not accurate, valid and/or complete.
    7. Registration of GoPay account can only be conducted by You as a legal person. You represent and warrant that the registration of Your GoPay account is intended by You for Your own interest, and not for the interest of any other party, including any legal entity and/or business entity. We are entitled to reject Your registration of GoPay account for the interest of any party other than Yourself, including any legal entity and/or business entity.
    8. Any data submitted by You to Us for account registration shall be Your own data. Any submission from the respective account will be acknowledged as authorized submission.
  3. Personal Information
    1. You agree that the collection, utilization, and submission of data that You submitted to Us, including via Gojek application and/or Authorized Platform Partner, and the data that We collect in relation to the provision of Our services to You, including but not limited to Your personal information, shall be subject to the applicable privacy policy in Gojek application (https://www.gojek.com/privacy-policy/) (“Our Privacy Policy”).
    2. You understand that when You conduct Your GoPay account registration, access and/or use any of GoPay features, through Gojek application and/or any Authorized Platform Partner, You disclose Your data and personal information to Us, Our affiliate, Gojek and/or such Authorized Platform Partner, as relevant. You also agree that there will be sharing of Your data or personal information between GoPay and such parties to support Our services to You. You understand that this data sharing is necessary to support and improve Your experience in using GoPay features and hereby consent to such data sharing. You also understand that the privacy policy of such Authorized Platform Partner can be applicable in relation to the collection, utilization and submission of Your data via such Authorized Platform Partner. We encourage You to read and review the relevant privacy policy thoroughly.
    3. Without prejudice to the terms in the applicable privacy policy, as a part of the efforts to keep the information in Your GoPay account actual, You need to immediately submit to Us any changes to the personal information You have previously submitted together with its supporting evidences, including but not limited to electronic mail address, phone number that You register upon Gojek and/or GoPay account opening and/or other documents You submit in the process of application as verified GoPay users.
    4. The submission of documents or information to Us, including without limitation to documents or information during registration or when providing comments to Our services in the review page, constitutes Your agreement on the collection, use and/or disclosure by Us of the personal information You have submitted, in accordance with the prevailing laws and regulations.
    5. GoPay reserves the right to request additional information from You, other than what is referred to in this Terms and Conditions, to allow Us to comply with Our anti-money laundering obligations. You agree to comply with Our request, in any form at Our own discretion, at Your own expense, for further information as We reasonably require to enable Us to comply with Our anti-money laundering obligations. Notwithstanding Article 13 of these Terms and Conditions, any additional information provided by You at our request shall be deemed as an information fully provided by You and We are not responsible
    6. We will not disclose Your personal information to any party except as permitted under this Terms and Conditions and/or Our Privacy Policy.
  4. Consent
    1. You represent and warrant that You are an individual who is legally authorized to be bound by an agreement based on the laws of the Republic of Indonesia, specifically to be bound by these Terms and Conditions, to use GoPay and that You are at least 21 years of age or has married and are not under a guardianship.
    2. If You do not meet those requirements, You represent and warrant that the opening of Your account and other activities that You performed using GoPay have been approved by Your parents or guardians.
    3. You waive every right under the law to cancel or revoke any and all consents that You have given based on these Terms and Conditions when You are considered as an adult under the law.
  5. Top-up, Withdrawal and Transfer
    1. The top-up and withdrawal of Your GoPay account balance can be conducted through channels that We and/or our partners have provided, including certain banks’ channels or other third parties’ channels as informed by Us. This service may be subject to a certain fee which may vary depending on the channels.
    2. You understand that top-ups conducted through Authorized Platform Partner or other third-party channels may experience system and/or network disruption from time to time from the Authorized Platform Partner’s and/or other third parties’ end. We assume no liability of such disruption.
    3. If a third party allows a direct debit and/or auto top-up feature from Your source of fund with that third party, You understand that the registration for such feature will have to be conducted directly by You with the relevant third party. Our responsibility will be limited to forwarding the instructions that You have given Us in relation to such direct debit and/or auto top-up activities to the relevant third party. Complaints arising in relation to the registration for direct debit and/or auto top-up features, authentication of instruction and/or the system of the third party are not our responsibilities.
    4. You understand that in the event direct debit and/or auto top-up feature is enabled by a third party in GoPay, the direct debit and/or auto top-up feature information may be attached with Your GoPay account. In such event, the risk that may arise against Your GoPay account may impact Your direct debit and/or auto top-up feature. For avoidance of doubt, any risk which arises out of Your fault, Your negligence and/or any other factors not incurred by Our fault, shall not be Our responsibility.
    5. Withdrawals and transfers of GoPay account balance can only be conducted by You as a verified user for the maximum amount of Your GoPay account balance at the time You conduct the withdrawal and transfer, less applicable fees. We will inform of the applicable fees from time to time.
    6. We may determine minimum amount of withdrawal of which You may authorize for each withdrawal. We will inform from time to time of such applicable minimum withdrawal amount.
    7. Withdrawals and transfers of GoPay account balance can be conducted only if your GoPay account has been verified and withdrawals can only be made for cash withdrawals to a saving account at a bank, under Your name. Withdrawals are not addressed for withdrawal to virtual account and/or account other than bank account under Your name as beneficiary. Withdrawals that You conduct to accounts other than bank account under Your name as beneficiary shall be Your full responsibility.
    8. Any hindrance and/or loss incurs related to top up and/or withdrawal due to the failure of any Authorized Platform Partner or other third parties’ system shall not be Our responsibility. However, if we receive complaints from You regarding such issues, we may, based on our discretion, forward your complaints to such Authorized Platform Partner or the relevant third party for their follow up.
    9. Your GoPay balance will only be used for fulfilling obligations towards You and merchant. Your GoPay balance will not be used to fund any activities outside Our obligations towards You and merchant.
  6. Balance and Transaction Limits
    1. The amount of Your GoPay account balance is limited to: (a) IDR2,000,000.- (two million Rupiah) if Your account is not verified; or (b) IDR10,000,000.- (ten million Rupiah) if Your account is verified; or (c) a lesser amount as determined by Us.
    2. Your monthly GoPay account transactions that are incoming in nature may not exceed IDR20,000,000 (twenty million Rupiah) per calendar month.
    3. If the balance or monthly transaction of Your GoPay account exceeds such limits, We are entitled to conduct a verification before taking any further action, including without limitation to not processing the transaction order that You submitted.
    4. We need You to fully understand that We are not a bank. Your GoPay account balance is not a saving within the definition of the laws that are related to banking, is not subject to the protection program by Lembaga Penjamin Simpanan and is not entitled to any feature that is commonly attached to a bank account (such as interest, etc).
  7. Usage
    1. You may access your GoPay account via Gojek application and/or via Authorized Platform Partner. In the event you access your GoPay account via Authorized Platform Partner, You need to read its relevant terms and conditions and ensure the security and reliability of such Authorized Platform Partner’s system. You acknowledge and agree that We assume no responsibility regarding the security and reliability of Authorized Platform Partner’s system.
    2. GoPay may be used as a payment method for goods and/or services available in the Gojek application as well as goods and/or services outside the Gojek application, as informed by Us.
    3. Payment using GoPay can be conducted with merchants that are third parties who have entered into cooperation agreements with Us and/or Our aggregators.
    4. Your GoPay balance can be used wholly, until it becomes zero, subject to these Terms and Conditions.
    5. The merchants who enter into cooperation agreement as the third party to Us, who accept GoPay, shall not impose surcharge to You for Your transaction using GoPay. If You find any merchant who imposes surcharge to You for Your transaction using GoPay, please contact us at cs@go-pay.co.id.
    6. The method of use and/or payment may be changed and/or added from time to time, as informed by Us. The changes and/or additions may result in a requirement to update Your Gojek application and/or any Authorized Platform Partner’s application.
    7. Your GoPay account balance will be reduced automatically with the amount entered or confirmed by You for the relevant payment, as long as You have sufficient balance. If Your GoPay account balance is not sufficient for the relevant payment, We may reject processing Your payment or if Our service allows partial payments, We will require You to pay the differences using cash or other method as determined by Us.
    8. Transactions which have been confirmed by You and processed by Us, cannot be cancelled. We have full rights to test and to decide on requests for cancellation on a case by case basis.
    9. If you demand any refund, such refund claim may be submitted directly to the relevant merchants or Authorized Platform Partner. We will process refund based on request from the merchants or Authorized Platform Partner. Aside from the foregoing, You may submit a refund claim to Us at the latest 7 (seven) calendar days after transaction date by submitting sufficient supporting evidence. In such case, We will process Your refund based on our review of such claim.
    10. You acknowledge that We are an operator of payment system services. GoPay does not have control nor assume the liability or the legality for the goods or services that are paid with our services. Every complaint and/or claim in relation to goods and/or services provided by the Authorized Platform Partner or any other third parties must be filed directly to the relevant third parties or Authorized Platform Partner.
    11. We need You to understand that the use of Your GoPay account and/or GoPay services are your personal responsibilities. DO NOT GIVE ACCESS OR ALLOW ANOTHER PERSON TO ACCESS YOUR GO-PAY ACCOUNT. You agree that every transaction order placed through Your GoPay account from Gojek Application or any Authorized Platform Partner will be deemed as having been authorized by You and therefore is a transaction order from You. We cannot and cannot be asked to be responsible for any losses or claims arising out of Your use of GoPay account and/or GoPay services that contravene these Terms and Conditions.
  8. Authentication
    1. As part of Our efforts to maintain the security of Your GoPay account, You need to register 6 digits of numbers as a PIN code for authentication of Your GoPay
    2. Your PIN code will be required for payment and/or utilization of certain services as determined by Us.
    3. You must maintain the confidentiality of Your PIN code. Losses arising out of Your failure to maintain the confidentiality of Your PIN code are Your full responsibility. Any verified PIN submission from Your account shall be deemed as authorized transactions and/or activities.
    4. To reset the PIN or other applicable authentication method, You need to verify by entering the OTP (One Time Password), which is sent via SMS to Your registered telephone number, in the Gojek application or the relevant Authorized Platform Partners. We and Our Staff will never ask for these OTP. You agree to assume all risks relating to the disclosure of these OTP to any third party and to be fully responsible for every consequence related thereto.
    5. We may enable other authentication method, including but not limited to fingerprint authentication and/or facial recognition as your device may enable. You need to follow the registration flow of the relevant recognizable factor (such as fingerprint for fingerprint authentication and/or real-time facial image for facial recognition) as determined by Us, if You wish to activate the authentication method. This authentication method may require PIN prior activation.
    6. Authentication recognizable factor may be stored and verified by Us or by other third party (such us Your device, as per your permission). Any claims related to storing and/or verification of recognizable factor by any third party (such as Your Device) shall not be our responsibility. However, We will conduct any reasonable action to minimize the risk that we can identify, which may incur due to the activation and/or use of authentication factor.
    7. In the event You access Your GoPay account via the Authorized Platform Partner, such Authorized Platform Partner may establish its own authentication method. We assume no responsibility related to the Authorized Platform Partner’s authentication method.
  9. Account Blocking and Access Disablement
    1. Upon your request, We will block Your GoPay account and the use of GoPay services by Your GoPay Additionally, if in Our view, there are events that are causing losses and/or that may cause losses to Us or to You or other third party, We will also conduct such blocking. However, We provide a channel for You to file a complaint in accordance with item 9(c) below.
    2. Account blocking may happen including, without limitation, due to the following events:
      1. Your report that Your cellular phone is missing or has been stolen or hacked;
      2. Blocking order issued by a government or monetary institution or based on a court order;
      3. Your GoPay account is not used for a minimum period of 6 consecutive months;
      4. The use of Your GoPay account and/or GoPay services contravene these Terms and Conditions, the terms of use of the Gojek application, other terms and conditions applicable for other feature or service in the Gojek application, Our Privacy Policy and the prevailing laws and regulations, including but not limited to use of counterfeited documents;
      5. Other reasons that are causing losses to You or to Us, including abusive and fraudulent actions; Or
      6. When our system catches a suspicious pattern of financial transactions.
    3. If Your GoPay account is blocked and You have strong evidence that there are no suspicious activities occurring, You may file Your complaint in accordance with that stated in these Terms and Conditions. After verifying Your complaints, We will determine whether to end or to continue the blocking of Your GoPay Blocking will not be continued unreasonably if We decide that the matters that are causing the blocking have ended.
    4. We at all times have the full discretion to temporarily or permanently disable Your access to Your GoPay account in any Authorized Platform Partner and/or a part or all of GoPay features and services in any Authorized Platform Partner.
  10. Account Closing
    1. Your GoPay account can be closed for the following reasons:
      1. Your request;
      2. Our policy based on the prevailing laws and regulations;
      3. A force majeure occurring for 3 (three) consecutive months or more; and/or
      4. Other reasons in connection with account blocking.
    2. We will return Your GoPay account balance through the method determined by Us, after being deducted with outstanding fees (if any), except if in our view We need to retain a certain portion of Your GoPay balance, for example, if there is a reasonable belief that that portion is related to or is a result of a fraud, abusive actions and/or other violation of the law.
    3. b. Your GoPay account will be terminated automatically or closed if You close your Gojek account.
  11. Rejection of Transaction

    We may reject a transaction performed by You if You violate a part or all of these Terms and Conditions and/or violate the prevailing laws and regulations.

  12. Fees

    In using GoPay account and/or GoPay services in Gojek application or any Authorized Platform Partner, You will be subject to fees, including without limitation to top-up fees, withdrawal fees, transfer fees and/or transaction fees performed through the Authorized Platform Partner, third party’s channel, as stipulated by Us, the Authorized Platform Partner and/or other relevant third party, or fee for re-activation of GoPay account which was deactivated. The amount of fees charges by GoPay may be different and will be informed to You from time to time.

  13. Your Rights and Obligations

    In addition to the Your responsibilities as set out in other parts of these Terms and Conditions, You are responsible for:

    1. The safety and possession of Your cellular phone or other device which is being used to access Your GoPay account including reasonably maintaining and providing sufficient resources to avoid failure or disruption in every GoPay services process caused by malfunction of Your cellular phone or other device;
    2. The safety and validity of Your cellphone number which you registered to access GoPay account, therefore We shall not be responsible for any claim arises if Your registered cellphone number is possessed by any other party, becomes inactive based on telecommunication provider’s policy and/or becomes dormant;
    3. The confidentiality of the OTP sent to You and/or PIN set by You;
    4. Every transaction that You performed. You must be careful when using Your GoPay account and/or GoPay services, including without limitation when selecting transaction menu, payment destination, inserting the value of the payment etc. You must ensure that You will only follow the transaction instruction as published by GoPay in accordance with the transaction that you approve; and
    5. Any loss, claim, lawsuit and/or cost incurred, including from other party to Us, which arise from Your breach of these Terms and Conditions, Your negligence in using GoPay account, GoPay service, GoPay feature in Gojek application and/or any Authorized Platform Partner, including without limitation to those caused by recklessness, carelessness or misuse of GoPay account and/or GoPay services by You or another party using Your GoPay
  14. Our Liabilities
    1. We are not liable for indirect and immaterial losses, including fees, interests, damages or losses in whatever form or type (including personal injury, emotional distress and loss of data, goods, income, profit, usage or other economic benefit) incurred by You or any other third party.
    2. We are not liable for any losses, including fees, interests, damages or losses in whatever form or type (including personal injury, emotional distress and loss of data, goods, income, profit, usage or other economic benefit) incurred by You or a third party due to the fault of You or any third party other than Us, including the merchants and the partners that provide top up and withdrawal channels.
    3. We are not liable for any losses, including fees, interests, damages or losses in whatever form or type (including personal injury, emotional distress and loss of data, goods, income, profit, usage or other economic benefit) which occurred due to the system failure of the Authorized Platform Partner, the legality of the goods and/or services provided in the Authorized Platform Partner, also the safety and security of Your transaction which occurred in the Authorized Platform Partner.
    4. We are responsible only for direct losses, which is the amount actually paid, arising out of or in connection with the use of Your GoPay account, which can be proven to have been caused by Our gross negligence or violation of these Terms and Conditions. In any event, Our maximum liability is limited to the latest balance of Your GoPay as recorded in Our system or Rp10,000,000 (ten million Rupiah), whichever is lower.
  15. Indemnity

    By registering and using GoPay account and GoPay services, You agree to hold harmless Us, Our licensors, Our affiliates and each of our staff, director, commissioner, employee, representative and agent, from and against any and all claims, costs, damages, losses, liabilities and expenses (including advocate’s fees) arising out of or in connection with:

    1. Your violation of these Terms and Conditions or the prevailing laws and regulations, whether referred to in these Terms and Conditions or not;
    2. Your violation of third parties’ rights in connection with GoPay and/or GoPay services;
    3. Any use or misuse of GoPay and/or GoPay services by You or another party using Your account;
    4. Any misconduct by a party other than Us, whether intentional or in the form of negligence; or
    5. The blocking of Your GoPay account based on the matters set out in these Terms and Conditions.

    This indemnity provision shall survive the closing of Your GoPay account.

  16. Problems and Complaints
    1. We use our best efforts in keeping the security of our system, including the system recording Your transactions electronically in Our server. Data and balance and/or transaction history recorded in Our system constitutes data and balance and/or transaction history that are final and binding on You.
    2. We apply reasonable security standards to protect Your data during transmission, when stored, and Your use of GoPay account and/or GoPay services. Nonetheless, We reiterate to You that there is no system that cannot be hacked and this may result in an increased risk to Your information and the use of GoPay account and/or GoPay services. Therefore, to the extent permitted by the prevailing laws and regulations, You agree to hold Us harmless from any claims arising in connection with viruses, damages, disruptions, other forms of system disruptions caused by parties other than Us or unauthorized access by third parties in bad faith. We recommend You to immediately inform Us if You experience any system disruption as mentioned above so that We are able to try to fix the disruptions.
    3. You agree not to corrupt, change or modify Your GoPay account or attempt to corrupt, change or modify it in any manner whatsoever.
    4. We are entitled to prohibit You from using GoPay services in Gojek application or any Authorized Platform Partner if You use inadequate device or unauthorized device or for purposes other than purposes that GoPay services are intended for.
    5. We need You to understand that in the event a top-up, a withdrawal and/or transfer is through a third party, including without limitation to Authorized Platform Partner, certain banks and/or any other channels, there is a possibility of system failure from that third party. We are not responsible for this problem.
    6. If Your cellular phone and/or other device is missing, stolen and/or hacked, please inform Us immediately via the electronic mail account registered in Your GoPay account or via telephone to GoPay Customer Service. If there is a transaction after your cellular phone and/or other device is missing, stolen and/or hacked, but You have not notified the same to Us in such manner, then the payment will be deemed as valid.
    7. If You have any question, request, complaint or need to provide any information in relation to GoPay feature, You may send it via an electronic mail to the address cs@go-pay.co.id or a telephone call to 1500304.

      To respond to Your questions and complaints, We will first conduct a verification on Your data. We are entitled to refuse processing your question or complaint, if Your data does not match the data recorded in Our system.

      We will check or conduct a verification on Your complaint and provide Our response in accordance with the policy and procedure applicable in Our company after receiving the complete complaint submission from You.

  17. Correction
    1. If according to Our records, there is a mistake in the transaction, We may conduct a correction on Your GoPay We will not correct Your GoPay balance without strong evidence or basis that there is a mistake in the transaction. You may submit a correction request to Us through the channel that We provide. We will verify and decide on a case by case basis.
    2. In connection with the correction purpose as set out above, You hereby grant Us an irrevocable power to debit and/or credit Your GoPay The said power will remain valid and will not terminate for any reasons whatsoever including the reasons set out in Article 1813, 1814 and 1816 of the Indonesian Civil Code, unless if You close Your account.
  18. Force Majeure

    Our services may be interrupted by events or matters beyond Our authority and control (Force Majeure), including without limitation to natural disasters, electricity disruption, telecommunication disruption, government policy and other matters beyond Our authority and control. Therefore, you agree to hold Us harmless from any claim, if We are not able to fulfill Your instruction through GoPay account, whether partially or entirely, due to a Force Majeure.

  19. Intellectual Property Rights

    GoPay, including its name and logo, code, design, technology, business model, is protected by copyright, trademark and other intellectual property rights available under the laws of the Republic of Indonesia. We (and parties receiving licenses from Us, if applicable) own all rights and interests on GoPay, including all intellectual property rights related thereto. These Terms and Conditions do not and in any manner whatsoever shall not be deemed as a grant of any license to You to use Our intellectual property rights as set out above. You shall not (i) copy, modify, adapt, translate, make derivative works from, distribute, give a license, sell, transfer, publicly display, reproduce, transmit, move, broadcast, decompile or disassemble any part of or by other means of exploiting the GoPay system (including the service features therein) licensed to you, except as permitted in these Terms and Conditions, (ii) give a license, sublicense, sell, resell, move, transfer, distribute or commercially exploit or make available to any third party and / or software by means of; (iii) create internet "link" or "frame" or "mirror" any software on other servers or wireless devices or internet-based ones; (iv) reengineering or accessing our software to (a) build competing products or services, (b) build products using ideas, features, functions or similar graphics, or (c) copy ideas, features, functions or graphics, (v) launch automated programs or script, including, but not limited to, web spiders, web crawlers, web robots, web ants, web indexers, bots, viruses or worm, or any program that might make multiple server requests per second, or create heavy loads or hinder the operation and / or performance of the application, (vi) using robot, spider, site search/retrieval application or other manual or automatic device or process to retrieve, index, “data mine”, or in any way reproduce or avoid the navigation structure or presentation of the application or its content; (vii) publish, distribute or reproduce in any way material that is protected by copyright, trademark or other information that We hold without obtaining prior approval from us or the rights owner who licenses his/her rights to Us, (viii) removing any copyright, trademark or other proprietary rights contained in the GoPay system.

  20. No Waiver

    Our waiver of or Our delay or failure in filing a claim against any breach of any provision in these Terms and Conditions or in exercising any rights provided under these Terms and Conditions shall not be deemed as a waiver in connection with a substantial breach of any provision of these Terms and Conditions.

  21. Language

    These Terms and Conditions are made in English and Indonesian language. In the event of inconsistency between the English language version and the Indonesian language version, the Indonesian language version shall prevail.

  22. Assignment

    You warrant that the use of GoPay account will be used only by You and for Your own interests as the owner of the account in accordance with these Terms and Conditions. You may not assign Your right under these Terms and Conditions without Our prior written consent. If there is any party using Your account and/or if there is any party acting as the beneficial owner of Your account other than Yourself, You are obliged to report it to Us via cs@go-pay.co.id. If there is no report from You regarding another party acting as beneficial owner, you warrant that You are the sole beneficial owner of Your account.

    Although Your GoPay balance may be transferred to another party, Your GoPay account cannot be transferred to another party. We may assign Our rights based on these Terms and Conditions to other third parties based on Our full discretion.

  23. Severability

    If any provision in these Terms and Conditions is declared as illegal, invalid or unenforceable, in part or in its entirety, based on any regulation or legal principle, that provision or a part thereof, to the extent it is illegal, invalid and unenforceable, shall be deemed excluded from these Terms and Conditions but the legality, validity or enforceability of the remaining provisions of these Terms and Conditions shall not be affected.

  24. Governing Law

    These Terms and Conditions shall be governed by the laws of the Republic of Indonesia. Any and all disputes arising out of the use of Our services will be subject to the exclusive jurisdiction of the District Court of South Jakarta.

  25. Amendments

    These Terms and Conditions, in partially or in its entirety, including any features or services that are offered in the GoPay account, may be modified, added, or amended from time to time based on Our discretion with or without notice to You. Your continued use of GoPay after the modifications, variations and/or amendments of the Terms and Conditions shall constitute Your agreement and acceptance of the modifications, variations and/or amendments. If You wish to reject the modifications, variations and/or amendments, You need to stop accessing or using GoPay and/or Our services.

Your use of GoPay account and/or GoPay services constitute Your approval to be subjected to (i) these Terms and Conditions; (ii) the general terms and conditions for the use of Gojek application; (iii) the specific terms and conditions that apply for each service feature available in Gojek application; (iv) the privacy policy; and (v) any prevailing laws and regulations.

 

GENERAL TERMS AND CONDITONS OF GOTAGIHAN

We thank you for your trust in GoTagihan services. Please take Your time to read this General Terms and Conditions of GoTagihan ("GoTagihan General Terms and Conditions").

This GoTagihan General Terms and Conditions are an integral part of the General Terms and Conditions for the Use of Gojek Application as well as GoTagihan Specific Terms and Conditions. By using GoTagihan service, you will be deemed to have read and agreed to this GoTagihan General Terms and Conditions. Therefore, if you do not approve any part of the this GoTagihan General Terms and Conditions, please do not continue using GoTagihan services.

  1. GENERAL TERMS

    Unless specifically defined below and in other parts of this GoTagihan General Terms and Conditions, the capital letters used in this GoTagihan General Terms and Conditions must be interpreted in accordance with Article 1 of the General Terms and Conditions for the Use of Gojek Application.

    GoTagihan is a payment channel feature for (i) routine bill, utility fees and/or other specific bills issued by Biller and (ii) electronic phone credit top-up or purchase data packages for the available Telecommunication Operator networks or other telecommunication services from other Telecommunication Operators We provided.

    Biller is a third party issuer of invoice against provision of goods and/or services, who cooperate with Us or Our affiliate either directly or through aggregator or integrator, with regards to invoice payment acceptance through GoTagihan feature.

    Telecommunication Operator is any third party provider of retail telecommunication service who works with Us or Our affiliate, either directly or through aggregator or integrator, with regards to the payment acceptance through GoTagihan feature.

  2.  

  3. TERMS OF SERVICE
    1. Users can use GoTagihan service to (i) pay the routine bills, utility fees and/or other specific bills issued by Biller (“Bills”) or (ii) carry out top-up phone credit or purchase data packages for the available Telecommunication Operator networks other telecommunication services from other Telecommunication Operators We provided (“Phone Credit”) if the User has sufficient balance in his/her GoPay account or other source of fund, including but not limited to credit card, debit card and/or other electronic money, as determined by Us from time to time.
    2. User complaints regarding GoTagihan services can be submitted via Help Center within a period of no later than 30 (thirty) days after the transaction.
    3. The successful transaction history of GoTagihan will be displayed in the application maximum for a period of 30 (thirty) days after the transaction or other period of time that We specify.
    4. The use of GoPay as a payment method in the GoTagihan feature is subject to the Terms and Conditions for the use of GoPay.
    5. The use of other source of fund, including but not limited to credit card, debit card and/or other electronic money, as payment method in the GoTagihan feature is subject to the terms and conditions of such relevant source of fund, any fault and/or loss arising out of the use of other source of fund as payment method in the GoTagihan feature shall not be Our liability.
    6. All forms of failure for bills payment through the GoTagihan features which arise out ofany fault from any third party, including but not limited to Biller, Telecommunication Operator, payment methods provider and/or integrator system, shall not be Our fault.


    WHEN YOU ARE USING GOTAGIHAN SERVICES TO PAY BILLS

    1. We only facilitate routine bill payments, utility fees and/or other specific bills to the Biller. We are not responsible for the quality of goods and/or services or other matters related to goods and/or services that are the responsibility of the relevant Biller.
    2. The use of GoTagihan for the payment of each routine bill, utility fees and/or other bills can be subjected to the specific terms and conditions that apply to each payment of such routine bill, utility fees and/or other bills as determined from time to time by Us (“GoTagihan Specific Terms and Conditions”).
    3. In the event You choose to activate the automatic Bills payment feature in GoTagihan service, You are deemed to have granted us the power of attorney to deduct the GoPay balance in your GoPay account or debit Your other sources of fund, such as but not limited to credit cards, debit cards and/or other electronic money, as We specify from time to time, on the date You specified, the amount charged by the Biller and other costs (if any). For the avoidance of doubt, the power of attorney granted will remain valid to the extent You choose to activate the automatic bill payment feature in GoTagihan service.
    4. Automatic deduction of GoPay balance or other sources of fund You own as mentioned in point i above will be carried out within 1 (one) until 3 (three) working days prior to the due date of the Bill (“Deduction Period”). If the automatic Bills payment is successful, Your Bills payment status will be changed within 2 (two) 24 (twenty four) hours. If Our system records that You do not succeed in paying the Bills within Deduction Period, We shall ask you to carry out manual payment pver the Bill upon the due date of the Bill.
    5. In utilizing the automatic Bills payment feature in GoTagihan service, We may ask You to input PIN, verification code and/or other security methods as We inform You from time to time, where the confidentiality of the security methods mentioned shall be Your full responsibility.
    6. You may cancel Your automatic Bills payment feature for certain Bill by clicking “History” button and select “Delete” on in GoTagihan menu.
    7. If you need more information regarding your Bill, please contact the respective Biller.
    8. You shall release Us from all responsibilities, either directly or indirectly, in case of any failure of bills payment through the automatic bill payment feature in the GoTagihan service caused by an error in the information you provided and/or there is not enough GoPay balance in your GoPay account, or Your other sources of fund, such as but not limited to credit cards, debit cards and/or other electronic money, as We specify from time to time.


    WHEN YOU ARE USING GOTAGIHAN SERVICE FOR PURCHASE OF PHONE CREDIT

    1. Phone credit denominations and data packages that can be purchased by the User are as stated in the GoTagihan service.
    2. Phone credit and data packages that have been purchased cannot be canceled or refunded.
    3. Details of the features which included in each available data package can be seen in GoTagihan Service.
    4. Telecommunication services are the services provided by the cellular Telecommunication Operator that are cooperating with Us. Therefore, we are not responsible for the quality of the cellular telecommunication services provided by the Telecommunication Operator.
    5. The update of the phone credit balance and/or data package is the responsibility of the Telecommunication Operator. Our responsibility is limited to only submitting User payment information to Telecommunication Operator.
    6. Any mistake in top-up to a wrong destination number or top-up to an expired cellphone number by the User cannot be refunded.
    7. We can determine the fees charged for Pulsa service, the fees may change at any time
  4.  

  5. USER’S REPRESENTATIONS AND WARRANTIES
    1. The User’s representations and warranties provided in this Article are additional to the representations and warranties provided by the User as set out in the General Terms and Conditions for the Use of the Gojek Application. Nothing in this Article shall reduce or limit the applicability of the representations and warranties provided by the User in the General Terms and Conditions for the Use of Gojek Application.
    2. You agree to hold harmless and indemnify us for any claims filed and losses that is incurred by Us, Biller or any other third party in any form, whether directly or indirectly, related or in connection with violations of representations, warranties or provisions in this GoTagihan General Terms and Conditions or non-exercise of any obligation in this GoTAgihan General Terms and Conditions by You.

GoPoints TERMS OF USE

as of 8 January 2020

We thank you for Your trust in GoPoints Service in the Gojek App. Please take Your time to read the whole Terms of Use of GoPoints ("GoPoints Terms of Use").

This GoPoints Terms of Use is an integral part of the Gojek Terms of Use. If You use the GoPoints Service on the Gojek App, You will be deemed to have read and agreed to the GoPoints Terms of Use. Therefore, if You do not agree to part or all of the conditions of the GoPoints Terms of Use, please discontinue the use of GoPoints Service.

  1. GENERAL TERMS

    Unless specifically defined below and in other parts of GoPoints Terms of Use, capital letters used in the GoPoints Terms of Use must be interpreted in accordance with the terms in the Gojek Terms of Use.

    GoPoints is one of the services in the Gojek App, which is a form of appreciation given by Us to You for the use of the Gojek App.

    Voucher Code is a series of digits of code You receive to redeem Voucher with the Product.

    Merchant is the parties that provide Product as registered in the GoPoints Service in the Gojek App.

    Point is a form of appreciation that You get through the GoPoints Service.

    Product is goods and/or services that will be provided and/or rendered by the Merchant.

    Transaction is the activity of purchasing and paying Vouchers for Product conducted by You through the GoPoints Service.

    Token is the value You may get for transaction of services in the Gojek App that You make.

    Voucher is vouchers available on the GoPoints page that can be redeemed for Product.

  2. TOKEN ISSUANCE
    1. Subject to the framework specified in the GoPoints Terms of Use, You may get Token from Your transaction in the Gojek App, that will be determined by Our own policy.
    2. Issuance of Token is subject to the following conditions:

      You may acquire:

      • maximum of 1 (one) Token per day for GoPulsa Service transactions;
      • maximum of 5 (five) Tokens per day for GoPay Service transactions;
      • maximum of 1 (one) Token per day for GoBills Service transactions;
      • maximum of 1 (one) Token per day for GoPulsa Service transactions; and
      • a maximum of 10 (ten) Tokens per day for GoRide, GoFood, GoCar, GoSend, GoShop, GoTix Service.

      For the purposes of this Article 2 (B), one day is calculated from 00:01 until 24:00 on the same day.

    3. The validity period of Your Token is until 31 January 2020.
    4. Commencing from 1 February 2020, We will no longer issue Token from Your transaction in the Gojek App.
  3. POINT ACQUISITION
    1. You can only exchange the Token that you have with Points through the features in GoPoints Service until 31 January 2020. After such date, You are no longer able to exchange the Token that you have with Points through the features in GoPoints Service.
    2. You can use Point to redeem Voucher which are available in the GoPoints Service catalogue that can be accessed through the Gojek App.
    3. Points are not transferable, assignable and tradeable and only applicable to be used by You or to whom the Points are issued.
    4. The validity period of Your Points acquired: (i) during the month of July 2019 until December 2019; and (ii) since the effective date of this GoPoints Terms of Use is until 30 June 2020.
  4. REDEMPTION OF POINTS WITH VOUCHERS
    1. You can redeem the Point that You have with Vouchers which are available on catalogue page in GoPoints Service.
    2. By redeeming the Point to Voucher, You are deemed to understand that every redemption of the Voucher will be subject to the terms and conditions set by the Merchant as displayed on the page of each Vouchers.
    3. Voucher that You owned will be stored on the "My Voucher" page in the Gojek Application for the period specified by the Merchant on each Merchant pages.
    4. To use the Voucher that you have redeemed, You can move the "Slide to Use" button and click the "Get Voucher Code" button and You will receive a Voucher Code, where the Voucher Code will be valid for a period of 24 (twenty four) hours after the Voucher Code is issued.
    5. Voucher Code that is not used within 24 (twenty four) hours will automatically expire and can no longer be used or returned.
    6. We are not responsible for the unavailability of Voucher on catalogue page in GoPoints Service.
  5. REDEMPTION OF VOUCHERS WITH PRODUCTS
    1. You can redeem the Voucher Code that You have obtained with the Product provided by the Merchant in accordance with the terms and conditions set forth in each Vouchers, as applicable.
    2. For the use of the Voucher Code, We are not responsible for the unavailability and inconsistency of Product provided by Merchant and the invalid Voucher Code to be redeemed for Products.
    3. You are prohibited from reproduce, resell or trade the Voucher. Any attempt to do this will potentially result in cancellation of the validity of the Voucher at the discretion of Us and/or the Merchant.
    4. Voucher can only be exchanged in whole and cannot be exchanged in part or in stages. If the redeemed Voucher is less than the nominal value stated on the Voucher, then the Voucher will be deemed to be fully redeemed and there will be no right to refund, cash or new Voucher which has the same value as the margin between the nominal value and the redemption value.
  6. MISCELLANEOUS
    1. You agree that We may cancel your Token, Point, Voucher Code or Voucher that is obtained by violating the provisions set out in the GoPoints Terms of Use, based on Our assessment and discretion or suspicion with reasonable reasons and with proper notification.
    2. For matters not specifically regulated in the GoPoints Terms of Use, You hereby declare to be subject to any operational provisions or procedures imposed by Us, either at this time or as amended from time to time.
  7. USER’S REPRESENTATION AND WARRANTY
    1. The representations and warranties of the User as stipulated in this Article 7 are additional to the representations and warranties provided by the User as contained in Gojek Terms of Use. There are no provisions under this Article 7 that shall reduce or limit the applicability of the representations and warranties provided by the User in the Gojek Terms of Use.
    2. In the event there is loss or problems You experience at the delivery of GoPoints Service, We will, with Our best efforts, help to mediate You with the related Merchant in seeking solutions for the problem. We do not have any liability for any problems or disputes that arise between You and the Merchant, including taking legal action deemed necessary by You or the Merchant.

How to Contact Us

You can contact us by e-mail to the following address: customerservice@go-jek.com or by telephone to number (021) 5025-1110. All Your correspondence will be recorded and stored for Our records.

KETENTUAN UMUM PENGGUNAAN FASILITAS PINJAMAN GOPAYLATER

mulai dari November 2021

Mohon agar Anda membaca, mengerti, memeriksa dan memahami Ketentuan Umum Penggunaan Fasilitas Pinjaman GoPayLater ini dan Kebijakan Privasi Findaya (“Ketentuan Penggunaan GoPayLater”) dengan seksama sebelum Anda menyetujui Ketentuan Penggunaan GoPayLater.

KetentuanPenggunaan GoPayLater ini merupakan bagian yang tidak terpisahkan dari (a) Perjanjian Penyelenggaraan Layanan Pinjam Meminjam Uang Berbasis Teknologi antara Findaya dengan Pemberi Pinjaman (“Perjanjian Kerjasama Pemberian Pinjaman”), dan (b) Perjanjian Pemberian Fasilitas Pinjaman GoPayLater antara Pemberi Pinjaman dan Penerima Pinjaman (“Perjanjian Pinjaman”), dimana Ketentuan Penggunaan GoPayLater ini merupakan bentuk kesepakatan yang sah, berlaku dan mengikat Para Pihak. 

Dengan mendaftar pada Platform, maka Anda wajib membaca Ketentuan Penggunaan GoPayLater ini dan dengan ini menyatakan persetujuannya secara tegas dan tanpa terkecuali untuk terikat dan tunduk pada Ketentuan Penggunaan GoPayLater ini. Jika Anda tidak menyetujui salah satu, sebagian atau seluruh isi Ketentuan Penggunaan GoPayLater ini, maka Anda tidak diperkenankan untuk menggunakan layanan GoPayLater.


Ketentuan Penggunaan GoPayLater ini merupakan bagian yang tidak terpisahkan dari Ketentuan Penggunaan Gojek: https://www.gojek.com/terms-and-condition/.


1. KETENTUAN UMUM

1.1. Kecuali didefinisikan secara khusus dalam Ketentuan Penggunaan GoPayLater ini, istilah-istilah dalam huruf besar yang digunakan dalam Ketentuan Penggunaan GoPayLater ini harus ditafsirkan sesuai dengan istilah yang ada di dalam Ketentuan Penggunaan Gojek dan Perjanjian Pinjaman.

1.2. Sebelum menggunakan layanan GoPayLater, Anda wajib menyetujui Ketentuan Penggunaan GoPayLater ini dan melakukan pendaftaran melalui Platform.

1.3. Pada saat Anda

  1. melakukan pendaftaran pertama kali sebagai calon Penerima Pinjaman; 
  2. ketika Anda menandatangani Perjanjian Pinjaman; dan ketika Anda melakukan Transaksi dengan menggunakan GoPayLater, pertama kamu. Anda wajib membaca, mengerti, memahami dan memeriksa Ketentuan Penggunaan GoPayLater dengan seksama dan Anda wajib mengikuti proses dan langkah-langkah otentikasi dan verifikasi yang berlaku. 

1.4. GoPayLater (atau setiap penyebutannya sebagai "PayLater)" merupakan suatu layanan dalam Platform atau Mitra Platform ResmiAplikasi yang merupakan pemberian fasilitas pinjaman berbasis teknologi informasi yang disediakan oleh (Para) Pemberi Pinjaman kepada Penerima Pinjaman ("Fasilitas Pinjaman") melalui Findaya sebagai Penyelenggara Pinjaman P2P, dengan memberikan pilihan cara pelunasan Fasilitas Pinjaman sebagai berikut:

  1. dengan melakukan pelunasan Pinjaman beserta Biaya Layanan (apabila ada) pada tanggal terakhir dari bulan berjalan (“GoPayLater Akhir Bulan”); atau 
  2. dengan melakukan pelunasan Pinjaman, beserta Bunga Pinjaman (apabila ada) dengan cara angsuran (“GoPayLater Cicil”) sesuai dengan Tanggal Jatuh Tempo Pembayaran pada Periode Angsuran yang telah Anda setujui.

(selanjutnya GoPayLater Akhir Bulan dan GoPayLater Cicil bersama-sama disebut sebagai “GoPayLater”). 

Ketentuan-ketentuan yang diatur pada Ketentuan Penggunaan GoPayLater ini berlaku umum terhadap penggunaan layanan GoPayLater Akhir Bulan atau GoPayLater Cicil (sebagaimana relevan), dengan ketentuan bahwa Fasilitas Pinjaman untuk masing-masing GoPayLater Akhir Bulan atau GoPayLater Cicil akan tunduk pada syarat dan ketentuan yang disetujui dan diatur lebih lanjut dalam masing-masing perjanjian pinjaman bergantung pada layanan GoPayLater yang Anda gunakan.

1.5. Dana Fasilitas pinjaman yang disalurkan kepada Anda selaku Penerima Pinjaman untuk melakukan Transaksi dengan menggunakan GoPayLater adalah epenuhnya berasal dari dan dimiliki oleh (Para) Pemberi Pinjaman yang terdaftar pada Findaya. Findaya hanya memfasilitasi pemberian pinjaman dari (Para) Pemberi Pinjaman dengan cara meneruskan dana Fasilitas pinjaman tersebut kepada Anda selaku Penerima Pinjaman. Oleh karena itu, hubungan hukum yang timbul terkait Fasilitas Pinjaman dan Tagihan adalah antara Anda selaku Penerima Pinjaman ditanggung sepenuhnya oleh Anda selaku Penerima Pinjaman dan (Para) Pemberi Pinjaman.

1.6. Persetujuan Anda atas Ketentuan Penggunaan GoPayLater akan dianggap sebagai dan merupakan permohonan perolehan Fasilitas Pinjaman dan setiap Transaksi yang Anda lakukan dengan menggunakan GoPayLater (baik itu Transaksi pertama maupun Transaksi selanjutnya) akan dianggap sebagai dan merupakan permohonan pencairan atas Fasilitas Pinjaman, dan dalam hal disetujui berdasarkan penilaian oleh Findaya, Nilai Transaksi merupakan nilai pinjaman Anda yang disalurkan oleh (Para) Pemberi Pinjaman (“Pinjaman”). 

1.7. Anda mengakui, memahami dan menyetujui bahwa Findaya (untuk kepentingan dan atas nama (Para) Pemberi Pinjaman) berhak untuk melakukan pemeriksaan, verifikasi, evaluasi, penilaian dan menentukan (menyetujui atau menolak) permohonan perolehan Fasilitas Pinjaman dan pencairan Pinjaman untuk setiap Transaksi yang Anda lakukan. Untuk menghindari keragu-raguan, Findaya (untuk kepentingan dan atas nama (Para) Pemberi Pinjaman) atau (Para) Pemberi Pinjaman berhak untuk menentukan bahwa suatu pemberian Fasilitas Pinjaman dan pencairan Pinjaman kepada Anda hanya mencakup layanan GoPayLater Akhir Bulan saja dan Findaya atau (Para) Pemberi Pinjaman tidak wajib untuk menyediakan layanan GoPayLater Cicil kepada Anda, atau sebaliknya. 

1.8. Anda mengakui dan menyetujui bahwa (Para) Pemberi Pinjaman dapat memindahkan atau mengalihkan setiap Pinjaman yang masih terhutang dan Tagihan kepada pihak lain termasuk namun tidak terbatas pada bank, lembaga keuangan bukan bank atau institusi keuangan lainnya dengan tunduk pada ketentuan Hukum yang Berlaku dan oleh karenanya persetujuan dan pengakuan ini berlaku mengikat sesuai Hukum yang Berlaku, dan setiap pemindahan atau pengalihan tersebut akan diberitahukan kepada Penerima Pinjaman melalui Platform atau melalui media komunikasi atau sarana lainnya dan dalam periode sebagaimana yang ditentukan oleh Findaya dari waktu ke waktu. 

1.9. Anda memahami bahwa kegagalan terhadap kewajiban pembayaran atau pelunasan Pinjaman oleh Penerima Pinjaman dapat berdampak pada (i) dilakukannya kegiatan penagihan oleh Findaya, Pemberi Pinjaman atau pihak lain yang ditunjuk oleh Findaya dan/atau Pemberi Pinjaman, kepada Penerima Pinjaman; (ii) dilaporkannya Penerima Pinjaman kepada Otoritas Jasa Keuangan (“OJK”); dan (iii) catatan atau peringkat kelayakan kredit Penerima Pinjaman pada Findaya dan/atau Pemberi Pinjaman.

1.10. Anda menyetujui penggunaan Tanda Tangan Elektronik yang disediakan/difasilitasi oleh Findaya atau pihak lain yang bekerjasama dengan Findaya.

1.11. Findaya akan dan dapat melaporkan kepada pihak yang terkait, termasuk namun tidak terbatas pada OJK, PPATK dan/atau instansi terkait dalam hal terdapat informasi, data dan keterangan yang diberikan oleh Anda keliru, melanggar atau bertentangan dengan Hukum.

1.12. Dalam hal Anda mendapatkan Pinjaman dari Pemberi Pinjaman yang merupakan WNA atau badan hukum asing (badan hukum yang didirikan bukan berdasarkan Hukum Indonesia), Anda wajib memenuhi dan tunduk pada Hukum yang berlaku sehubungan dengan kewajiban terkait dengan utang luar negeri (termasuk namun tidak terbatas kepada segala kewajiban pelaporan kepada Bank Indonesia, Kementerian Keuangan, tim Pinjaman Komersial Luar Negeri dan instansi yang berwenang lainnya).

1.13. Ketentuan Penggunaan GoPayLater ini, sebagian atau seluruhnya, termasuk setiap fitur atau layanan dapat diubah, dimodifikasi atau ditambahkan dari waktu ke waktu berdasarkan kebijakan Kami sendiri dengan menyampaikan Notifikasi kepada Anda, baik melalui pemberitahuan atau pengumuman pada Platform, surat elektronik, nomor telepon Anda yang terdaftar pada Platform dan/atau media komunikasi lainnya. Anda dianggap menyetujui perubahan tersebut ketika Anda tetap menggunakan layanan GoPayLater setelah tanggal perubahan, modifikasi dan/atau variasi tersebut mulai berlaku. Jika Anda ingin menolak perubahan, modifikasi dan/atau variasi tersebut, maka Anda harus berhenti mengakses atau menggunakan GoPayLater dan/atau layanan kami, dengan ketentuan Anda wajib menyelesaikan dan melunasi seluruh kewajiban Anda yang masih tertunggak atau terhutang terlebih dahulu.

 

2. KETENTUAN PINJAMAN

2.1. Ketentuan Pokok Pinjaman

Ketentuan-ketentuan dan syarat-syarat yang diatur pada Bagian 2 Ketentuan Penggunaan GoPayLater ini mengacu dan tunduk pada Perjanjian Pinjaman.

 

2.2. Biaya dan Pembayaran Kembali

2.2.1. Penerima Pinjaman akan dikenakan Biaya Layanan, Nilai Angsuran beserta Bunga Pinjaman dan/atau Denda Keterlambatan (sebagaimana relevan) untuk setiap Pinjaman yang diterima sebagaimana diatur lebih lanjut di dalam Perjanjian Pinjaman.

2.2.2. Aktivasi Layanan GoPayLater yang dilakukan Penerima Pinjaman merupakan persetujuan untuk melakukan pembayaran kembali Pinjaman hanya melalui akun GoPay atau cara lain yang diinstruksikan Findaya. Dengan melakukan Aktivasi GoPayLater, maka Penerima Pinjaman memberikan instruksi dan kuasa yang tidak dapat ditarik kembali kepada Findaya, untuk memberikan instruksi dan kuasa kepada PT Dompet Anak Bangsa (“DAB”) untuk melakukan pemotongan secara otomatis dari akun GoPay Anda sebagai bentuk pembayaran atas Tagihan pada saat tersebut dan untuk di kemudian hari (“Potongan GoPay”), dengan tunduk pada ketentuan sebagaimana diatur lebih lanjut dalam Perjanjian Pinjaman. Kuasa dari Penerima Pinjaman kepada Findaya sebagaimana dimaksud akan terus berlaku dan tidak dapat berakhir karena alasan apapun juga termasuk karena alasan-alasan sebagaimana diatur dalam Pasal 1813, 1814 dan 1816 Kitab Undang-Undang Hukum perdata sampai dengan pembayaran kembali Pinjaman telah dilakukan.

 

2.3. Kuasa

2.3.1. Anda memahami dan menyetujui bahwa (Para) Pemberi Pinjaman telah memberikan instruksi sekaligus kuasa kepada Findaya untuk melakukan hal-hal sehubungan dengan Fasilitas Pinjaman sebagai berikut:

  1. Menentukan dan/atau melaksanakan Ketentuan Penggunaan GoPayLater ini dan setiap perubahannya dari waktu ke waktu;
  2. Melakukan penilaian dan menentukan (menyetujui atau menolak) permohonan perolehan Fasilitas Pinjaman dan sekaligus pencairan Pinjaman kepada Penerima Pinjaman;
  3. Menyalurkan pencairan Pinjaman kepada Penerima Pinjaman berdasarkan hasil penilaian Findaya;
  4. Menentukan dan mengatur mekanisme untuk pembayaran kembali Pinjaman, Biaya Layanan, Bunga Pinjaman, Denda Keterlambatan, serta biaya-biaya lain berdasarkan Ketentuan Penggunaan GoPayLater ini, termasuk untuk menerima pembayaran secara penuh atas seluruh kewajiban pembayaran Anda selaku Penerima Pinjaman dan menunjuk dan mengalihkan kuasa kepada pihak ketiga untuk memfasilitasi pembayaran-pembayaran tersebut;
  5. Melakukan penagihan atas seluruh kewajiban pembayaran Penerima Pinjaman kepada (Para) Pemberi Pinjaman, termasuk Pinjaman, Biaya Layanan (apabila ada), Bunga Pinjaman (apabila ada) dan Denda Keterlambatan (apabila ada), untuk menunjuk dan mengalihkan kuasa untuk melaksanakan penagihan kepada pihak ketiga yang ditunjuk oleh Findaya dan melakukan segala hak (Para) Pemberi Pinjaman berdasarkan Ketentuan Penggunaan GoPayLater ini (sebagaimana relevan); dan
  6. Mewakili dan bertindak untuk kepentingan dan atas nama (Para) Pemberi Pinjaman dalam mengupayakan penyelesaian sengketa dalam hal terjadi sengketa atas pemenuhan hak dan kewajiban para pihak termasuk pengajuan gugatan terhadap Anda selaku Penerima Pinjaman terkait pelaksanaan hak atau pemenuhan hak dan perlindungan kepentingan (Para) Pemberi Pinjaman.

 

3. KETENTUAN TERKAIT PENGGUNAAN LAYANAN GOPAYLATER

3.1 Aktivasi Layanan GoPayLater oleh Anda

  1. Untuk mengaktifkan layanan GoPayLater, Anda harus menyetujui Ketentuan Penggunaan GoPayLater ini dan melakukan pendaftaran pada Platform, dengan ketentuan pendaftaran tersebut diterima dan disetujui oleh Findaya pada halaman GoPayLater di Platform (“Aktivasi GoPayLater”).
  2. Aktivasi GoPayLater, akan dianggap sebagai permohonan Anda untuk memperoleh Fasilitas Pinjaman dengan jumlah maksimum sebesar Limit Pinjaman yang tersedia.
  3. Dengan menyetujui Ketentuan Penggunaan GoPayLater ini, Anda telah memberikan persetujuan kepada Findaya untuk memperoleh, menggunakan, memproses, menyimpan, dan mengungkapkan Informasi Anda sesuai Kebijakan Privasi Findaya termasuk namun tidak terbatas pada pengalihan data dan informasi pribadi Anda kepada pihak lain, menggunakan nomor telepon genggam Anda yang terdaftar untuk menghubungi Anda melalui berbagai layanan percakapan online (termasuk Whatsapp), sehubungan dengan pemberian Fasilitas Pinjaman.
  4. Apabila diperlukan, Findaya dari waktu ke waktu dapat meminta Anda untuk menyampaikan dan/atau mengunggah segala dokumen dan/atau informasi tambahan, termasuk informasi pribadi secara elektronik, kepada Findaya.
  5. Persetujuan atas permohonan pemberian Fasilitas Pinjaman akan ditandai dengan permintaan kepada Anda untuk menandatangani Perjanjian Pinjaman dan pencairan Pinjaman kepada Anda akan ditandai dengan berhasilnya pemrosesan pembayaran Transaksi Anda.
  6. Dalam hal Anda telah mengaktifkan GoPayLater Akhir Bulan dan Anda akan mengaktifkan GoPayLater Cicil, Findaya dapat memprasyaratkan Anda untuk mengaktivasikan GoPayLater Cicil dengan mengikuti mekanisme sebagaimana diatur dalam Pasal 3.1 Ketentuan Penggunaan GoPayLater ini dan berdasarkan aktivasi tersebut, Anda menyetujui, mengakui dan memahami bahwa syarat dan ketentuan GoPayLater Cicil yang diatur dalam Ketentuan Penggunaan GoPayLater ini akan berlaku terhadap Anda dan merupakan suatu kesepakatan dan kewajiban hukum yang sah dan mengikat Anda.

 

3.2 Penggunaan Layanan GoPayLater

  1. Fasilitas Pinjaman yang Anda dapatkan hanya dapat dicairkan sebagai Pinjaman dengan cara melakukan suatu Transaksi melalui Platform atau melalui Mitra Platform Resmi lainnya.
  2. Konfirmasi pemesanan Transaksi pada halaman konfirmasi Transaksi oleh Anda berlaku sebagai permohonan pencairan Pinjaman dan sekaligus sebagai instruksi kepada Findaya untuk mencairkan Pinjaman sebesar Nilai Transaksi kepada Mitra Platform Resmi dan/atau Penyedia Produk (sebagaimana relevan) sebagai pembayaran atas Transaksi (apabila permohonan pencairan Pinjaman Anda disetujui oleh Findaya).
  3. Anda tidak dapat membatalkan permohonan pencairan Pinjaman yang telah disetujui pendanaannya oleh (Para) Pemberi Pinjaman.

 

3.3 Transaksi GoPayLater

3.3.1 Dengan tunduk pada Pasal 1.5 Ketentuan Penggunaan GoPayLater ini, Anda dapat melakukan suatu Transaksi menggunakan GoPayLater dengan ketentuan:

  1. Anda masih memiliki Limit Pinjaman dengan jumlah minimal sebesar Nilai Transaksi;
  2. Tidak ada nilai Tagihan pada Periode Ketersediaan Fasilitas sebelumnya yang belum Anda bayarkan; dan
  3. Tidak ada Peristiwa Cidera Janji yang terjadi.

3.3.2 Anda dengan ini telah mengakui dan menyetujui bahwa pemrosesan dan penyelesaian Transaksi juga akan tunduk pada Ketentuan Penggunaan GoPayLater ini, syarat dan ketentuan Penyedia Produk, dan syarat dan ketentuan Mitra Platform Resmi sebagaimana relevan.

3.3.3 Nilai Pinjaman yang timbul atas suatu Transaksi adalah sama dengan Nilai Transaksi.

3.3.4 Anda dengan ini telah mengakui dan menyetujui bahwa segala hubungan hukum terkait dengan produk dari Transaksi Anda adalah antara Anda dengan Penyedia Produk dan Mitra Platform Resmi terkait. Oleh karena itu, segala hal sehubungan dengan kualitas produk merupakan tanggung jawab dari Penyedia Produk dan Mitra Platform Resmi terkait dan Anda akan membebaskan Findaya dan Pemberi Pinjaman dari segala tanggung jawab atau kewajiban atas ketersediaan, keakuratan, kesesuaian, kelengkapan atau kebenaran layanan, konten atau produk yang disediakan oleh Penyedia Produk tersebut.

3.3.5 Transaksi sukses yang dikonfirmasi melalui Platform atau Mitra Platform Resmi, yang Anda lakukan dengan GoPayLater, akan mengurangi sisa Limit Pinjaman Anda dan merupakan Pinjaman. Keluhan atau permasalahan terkait barang dan/atau jasa yang Anda terima, termasuk setiap produk, tidak membatalkan Pinjaman. Anda dapat menyampaikan keluhan atas barang dan/atau jasa yang Anda terima langsung kepada Penyedia Produk.

3.3.6 Apabila berdasarkan konfirmasi Penyedia Produk, Platform, atau Mitra Platform Resmi, Findaya mengetahui bahwa sebuah Pinjaman lahir tanpa adanya Transaksi sukses (“Pinjaman Tidak Sah”) maka terhadap Pinjaman Tidak Sah tersebut akan berlaku ketentuan sebagai berikut:

  1. Untuk Pinjaman Tidak Sah yang belum Anda bayarkan, Findaya dapat mengurangi Tagihan Anda dan menambahkan Limit Pinjaman Anda, setelah Findaya menerima pengembalian Pinjaman dan Tagihan yang telah dicairkan dari Penyedia Produk maksimal sejumlah Pinjaman Tidak Sah.
  2. Untuk Pinjaman Tidak Sah yang telah Anda bayarkan, Penyedia Produk akan memberikan pengembalian dana Pinjaman yang telah Anda peroleh kepada Anda melalui Findaya atau melalui Platform sebesar nilai Pinjaman Tidak Sah dengan cara yang ditentukan oleh Findaya atau bersama-sama dengan Penyedia Produk dan Platform atau Mitra Platform Resmi (sebagaimana relevan), sesuai dengan kebijakan Findaya dan Platform.
  3. Keberadaan Pinjaman Tidak Sah tidak akan mengurangi atau membatalkan Pinjaman lainnya, Biaya Layanan (apabila ada), Bunga Pinjaman (apabila ada) dan Denda Keterlambatan pada suatu Periode Ketersediaan Fasilitas, kecuali apabila Findaya atau bersama-sama dengan (Para) Pemberi Pinjaman memutuskan sebaliknya dengan memberikan notifikasi kepada Anda berdasarkan kebijakan Findaya dan (Para) Pemberi Pinjaman.

Dengan ketentuan bahwa ketentuan pada Bagian 3.3.6 poin (a) dan (b) hanya akan berlaku apabila Anda menyampaikan keberadaan Pinjaman Tidak Sah kepada Findaya dalam jangka waktu 45 (empat puluh lima) Hari Kerja dari Transaksi yang melahirkan Pinjaman Tidak Sah tersebut terjadi sesuai dengan yang tercatat pada Platform.

 

3.4 Verifikasi

  1. Anda dapat diminta untuk menyampaikan dokumen atau informasi tambahan, baik secara elektronik atau secara langsung ke kantor Kami, atau menemui agen Kami, sebagaimana Kami instruksikan, jika Anda ingin menggunakan layanan GoPayLater atau sebagaimana diperlukan.
  2. Kami akan melakukan verifikasi atas informasi dan dokumen yang Anda sampaikan melalui Platform dan/atau Mitra Platform Resmi dan menentukan apakah Anda telah memenuhi persyaratan sebagai pengguna GoPayLater.
  3. Findaya akan melakukan verifikasi, pemeriksaan, penelaahan dan penilaian atas setiap informasi, data dan keterangan yang diberikan oleh Anda, termasuk untuk bekerjasama dengan pihak ketiga untuk melakukan verifikasi dan penilaian kelayakan untuk permohonan Pinjaman.
  4. Persetujuan dan/atau penolakan atas permohonan verifikasi Anda merupakan kewenangan kami sepenuhnya dengan memperhatikan ketentuan hukum dan peraturan perundang-undangan yang berlaku. Kami dapat, sewaktu-waktu, menarik persetujuan atas permohonan verifikasi Anda dan mengembalikan status Akun Anda menjadi tidak terverifikasi, termasuk apabila terdapat keragu-raguan atas ketepatan dan/atau keabsahan serta kelengkapan dokumen dan/atau informasi yang Anda sampaikan.
  5. Untuk menghindari penyalahgunaan apapun atas Akun Anda, Kami dapat menghentikan layanan apapun jika dokumen atau informasi yang Kami minta dari Anda tidak akurat, tidak sah dan/atau tidak lengkap.

 

3.5 Otentikasi

  1. Sebagai bagian dari upaya Kami untuk menjaga keamanan Akun Anda, Anda perlu memiliki enam urut angka sebagai kode Nomor Identifikasi Pribadi (Personal Identification Number/PIN) untuk otentikasi Akun Anda. Dengan melakukan Aktivasi GoPayLater, Anda setuju bahwa Nomor Identifikasi Pribadi (PIN) pada aplikasi Gojek atau akun GoPay Anda akan didaftarkan sebagai Nomor Identifikasi Pribadi (Personal Identification Number/PIN) untuk otentikasi Akun GoPayLater Anda (“PIN”).
  2. Kode PIN Anda akan diperlukan untuk pencairan Pinjaman atas setiap Transaksi yang Anda lakukan dengan menggunakan GoPayLater (baik itu Transaksi pertama maupun Transaksi selanjutnya), untuk pembayaran/pelunasan Pinjaman dan/atau pemanfaatan fitur-fitur tertentu yang Kami tetapkan.
  3. Anda wajib untuk menjaga kerahasiaan kode PIN Anda. Kerugian yang timbul akibat kegagalan Anda untuk menjaga kerahasiaan kode PIN Anda merupakan tanggung jawab Anda sepenuhnya. Setiap pengiriman PIN yang diverifikasi dari Akun Anda akan dianggap sebagai transaksi dan/atau aktivitas yang sah.
  4. Untuk mengatur ulang PIN atau metode otentikasi lain yang berlaku, akan tunduk pada syarat dan ketentuan pada Platform atau Mitra Platform Resmi yang terkait. Kami dan staf Kami tidak pernah menanyakan PIN atau Kode Sandi Sekali Pakai (OTP). Anda setuju untuk menanggung semua risiko yang terkait dengan pengungkapan PIN atau Kode Sandi Sekali Pakai (OTP) kepada pihak ketiga manapun dan untuk sepenuhnya bertanggung jawab atas setiap konsekuensi yang terkait dengan hal tersebut.
  5. Kami dapat menyediakan metode otentikasi lainnya, termasuk namun tidak terbatas pada otorisasi sidik jari dan/atau pengenalan wajah yang dimungkinkan oleh perangkat Anda. Anda harus mengikuti alur pendaftaran atas faktor yang dapat dikenali, sebagaimana relevan seperti sidik jari untuk otentikasi sidik jari dan/atau gambar wajah real-time untuk pengenalan wajah) sebagaimana ditentukan oleh Kami, jika Anda ingin mengaktifkan metode otentikasi tersebut. Metode otentikasi ini dapat memerlukan PIN sebelum aktivasinya.
  6. Faktor otentikasi yang dapat dikenali dapat disimpan dan diverikasi oleh Kami atau oleh pihak ketiga (seperti perangkat yang Anda gunakan, sesuai izin Anda). Setiap klaim yang terkait dengan penyimpanan dan/atau verifikasi faktor yang dapat dikenali oleh pihak ketiga (seperti perangkat yang Anda gunakan) bukan merupakan tanggung jawab kami. Namun demikian. Kami akan melakukan usaha yang wajar untuk meminimalisir risiko yang dapat kami identifikasi, yang mungkin timbul atas aktivasi dan/atau penggunaan faktor otentikasi.
  7. Jika Anda mengakses Akun Anda melalui Mitra Platform Resmi, maka Mitra Platform Resmi tersebut dapat membuat metode otentikasi sendiri. Kami tidak bertanggung jawab terkait dengan metode otentikasi dari Mitra Platform Resmi tersebut.
  8. Jika Anda mengubah PIN atas akun GoPay Anda, hal tersebut akan dianggap sebagai dan merupakan perubahan atas PIN untuk Akun atau transaksi GoPayLater Anda mengikuti ketentuan perubahan PIN akun GoPay Anda.

3.6 Kebijakan Privasi Findaya

Dengan menyetujui Ketentuan Penggunaan GoPayLater ini, Anda menyatakan bahwa Anda telah membaca dan menyetujui Kebijakan Privasi Findaya. Oleh karenanya, Anda wajib membaca, memahami dan mengerti Kebijakan Privasi Findaya dengan seksama.

3.7 Ketentuan-ketentuan Lain

Dengan menyetujui Ketentuan Penggunaan GoPayLater ini, Anda menyatakan bahwa Anda telah membaca dan menyetujui ketentuan-ketentuan lainnya sehubungan dengan Fasilitas Pinjaman.

3.8 Hak dan Kewajiban Para Pihak dalam Ketentuan Penggunaan GoPayLater

3.8.1 Hak dan Kewajiban Findaya

Dengan tidak mengesampingkan hak-hak dan kewajiban-kewajiban lain yang diatur dalam Ketentuan Penggunaan GoPayLater ini, hak dan kewajiban Findaya sebagai Penyelenggara Pinjaman P2P adalah sebagai berikut:

  1. Berhak mendapatkan, mengumpulkan, menggunakan, menyimpan, memproses, dan mengungkapkan dan mengalihkan kepada pihak lain dalam rangka pemberian layanan dan dalam rangka pemberian Fasilitas Pinjaman, Informasi Anda yang sebelumnya telah diserahkan atau diberikan kepada Findaya sesuai dengan Kebijakan Privasi Findaya; dan 
  2. Wajib melaksanakan seluruh ketentuan-ketentuan dalam Ketentuan Penggunaan GoPayLater ini sehubungan dengan pemberian Fasilitas Pinjaman.

3.8.2 Hak dan Kewajiban Anda

Dengan tidak mengesampingkan hak-hak dan kewajiban-kewajiban lain yang diatur dalam Ketentuan Penggunaan GoPayLater ini, hak dan kewajiban Anda adalah sebagai berikut:

  1. Dengan tunduk pada hasil verifikasi, pemeriksaan, penelaahan dan penilaian oleh Findaya, Anda berhak memperoleh Fasilitas Pinjaman dan menerima pencairan Pinjaman berdasarkan Perjanjian Pinjaman dan Ketentuan Penggunaan GoPayLater ini; 
  2. Wajib memberitahukan Findaya dan melakukan pengkinian (update) atas setiap perubahan Informasi Anda, data dan keterangan yang diberikan kepada Findaya atau diunggah (upload) ke Platform dari waktu ke waktu;
  3. Dilarang untuk melakukan tindakan yang merugikan dan/atau dapat merugikan Findaya dan/atau (Para) Pemberi Pinjaman, termasuk merusak reputasi dengan cara apapun serta tindakan penyalahgunaan (abusive) dan/atau penipuan (fraudulent) atau pola transaksi yang terindikasi oleh sistem Findaya sebagai pola transaksi keuangan yang mencurigakan; 
  4. Wajib mematuhi seluruh syarat dan ketentuan, kebijakan penggunaan dan kebijakan privasi atas produk dan/atau jasa yang berlaku pada Platform dan Mitra Platform Resmi;
  5. Wajib setiap saat mempertimbangkan nilai Biaya Layanan, Bunga Pinjaman dan setiap biaya-biaya yang wajib dibayarkan sesuai dengan kemampuannya dalam melunasi Pinjaman dan berkonsultasi dengan pihak lain apabila diperlukan sebelum melakukan permohonan atas dan memperoleh Fasilitas Pinjaman; 
  6. Wajib bekerjasama dan memberikan setiap keterangan yang diperlukan kepada OJK, pemerintah dan aparat penegak hukum lainnya, dalam hal terdapat informasi, data dan keterangan yang diberikan oleh Anda bertentangan dengan Hukum yang Berlaku; dan
  7. Anda dilarang menyalahgunakan layanan GoPayLater untuk kegiatan atau aktivitas yang berhubungan dengan unsur pencucian uang atau pendanaan terorisme, politik uang, pelanggaran terhadap norma-norma sosial, pendanaan kelompok-kelompok yang dilarang berdasarkan oleh ketentuan Hukum yang Berlaku, pendanaan perdagangan obat-obatan terlarang (narkotika atau psikotropika) dan/atau kegiatan lainnya yang melanggar ketentuan Hukum yang Berlaku (selanjutnya secara keseluruhan disebut “Pelanggaran Hukum”). Anda dengan ini telah memahami dan mengakui bahwa (i) Findaya berhak untuk melaporkan kepada otoritas yang relevan sesuai Hukum yang Berlaku apabila Findaya menemukan adanya indikasi Pelanggaran Hukum oleh Anda atau Anda terbukti secara hukum melakukan Pelanggaran Hukum; dan (ii) Findaya berhak untuk memblokir Akun Anda dan/atau menunda penyaluran atau pencairan Pinjaman, sebagaimana relevan.

 

4. KETENTUAN LAIN-LAIN

4.1. Pernyataan dan Jaminan Anda

  1. Anda adalah Warga Negara Republik Indonesia dan tunduk secara sah pada hukum Republik Indonesia, dan merupakan individu yang cakap menurut hukum, yaitu berusia 21 (dua puluh satu) tahun atau lebih atau sudah menikah dan tidak berada di bawah perwalian dan pengampuan. 
  2. Jika Anda tidak memenuhi kriteria di atas, maka:
    1. (i)  Anda menyatakan dan menjamin bahwa pembukaan, pendaftaran Akun dan aktivitas lain yang Anda lakukan menggunakan GoPayLater telah disetujui oleh orang tua atau pengampu Anda; atau
    2. (ii)  Findaya berhak untuk menghentikan layanan GoPayLater, membatalkan Fasilitas Pinjaman Anda dan/atau melakukan tindakan yang diatur dalam ketentuan peristiwa cidera janji pada Perjanjian Pinjaman;
  3. Anda telah memperoleh izin dan/atau persetujuan yang diperlukan berdasarkan Hukum yang Berlaku untuk mendapatkan Fasilitas Pinjaman;Seluruh fakta, data, informasi, dokumen dan keterangan yang Anda berikan untuk mendapatkan Fasilitas Pinjaman adalah benar, akurat dan lengkap; 
  4. Anda telah membaca dan memahami Ketentuan Penggunaan GoPayLater ini dan Ketentuan Penggunaan GoPayLater ini merupakan suatu kewajiban hukum yang sah dan mengikat Anda; dan
  5. Dengan mengunggah (upload) Informasi ke Akun dan/atau Platform, Anda menyatakan dan menjamin bahwa Anda adalah pemilik dan pemegang informasi, keterangan, atau data yang diunggah (upload) ke Platform dan/atau Akun serta berhak untuk mengunggah (upload) informasi atau data tersebut ke Platform dan/atau Akun.

 

4.2. Pembatasan Tanggung Jawab Findaya

4.2.1. Findaya tidak bertanggung jawab atas kelengkapan, keakuratan, ketepatan, dan kebenaran setiap data, keterangan serta informasi (termasuk Informasi) yang diberikan atau data yang diunggah (upload) oleh Anda dan/atau Pemberi Pinjaman, termasuk namun tidak terbatas pada informasi penggunaan Pinjaman.

4.2.2. Dengan memperhatikan Hukum yang Berlaku, Findaya tidak bertanggung jawab atas:

  1. Setiap kerugian tidak langsung dan immaterial, termasuk biaya, bunga, kerusakan atau kerugian dalam bentuk atau jenis apapun (termasuk cidera pribadi, tekanan emosional dan hilangnya data, barang, pendapatan, laba, bisnis, peluang, penggunaan atau keuntungan ekonomis lainnya) yang Anda atau pihak ketiga alami;
  2. Setiap kerugian, termasuk biaya, bunga, kerusakan atau kerugian dalam bentuk atau jenis apapun (termasuk cidera pribadi, tekanan emosional, dan hilangnya data, barang, pendapatan, laba, bisnis, peluang, penggunaan atau keuntungan ekonomis lainnya) yang Anda atau pihak ketiga alami karena kesalahan, kelalaian atau pelanggaran Anda atau pihak ketiga selain Kami; dan
  3. Setiap kerugian, termasuk biaya, bunga, kerusakan atau kerugian dalam bentuk atau jenis apapun (termasuk cidera pribadi, tekanan emosional, dan hilangnya data, barang, pendapatan, laba, bisnis, peluang, penggunaan atau keuntungan ekonomis lainnya) yang terjadi karena kegagalan sistem dari Mitra Platform Resmi, legalitas barang dan/atau layanan yang disediakan dalam Mitra Platform Resmi atau Penyedia Produk, juga keselamatan dan keamanan Transaksi Anda yang terjadi di Mitra Platform Resmi.

4.2.3. Tanpa mengesampingkan Pasal 4.2.1 dan 4.2.2 di atas, dalam hal terdapat peristiwa yang menyebabkan Findaya memiliki tanggung jawab hukum atau kewajiban pembayaran apapun kepada Anda sehubungan dengan layanan GoPayLater dan/atau Ketentuan Penggunaan GoPayLater, maka seluruh tanggung jawab dan kewajiban pembayaran tersebut tidak akan melebihi jumlah Biaya Layanan dan/atau Bunga Pinjaman (sebagaimana berlaku) yang telah Anda bayarkan pada periode terjadinya kewajiban pembayaran oleh Findaya.

4.2.4. Klaim, gugatan atau tuntutan apapun yang Anda miliki terhadap Findaya sehubungan dengan layanan GoPayLater atau Ketentuan Penggunaan GoPayLater ini harus diberitahukan kepada Findaya dalam waktu 6 (enam) bulan setelah peristiwa yang menimbulkan klaim, dimana apabila Anda tidak melakukan klaim, gugatan atau tuntutan dalam jangka waktu tersebut (selama diizinkan oleh Hukum yang Berlaku) Anda akan kehilangan hak atas pengajuan klaim dan ganti kerugian yang Anda miliki sehubungan dengan klaim tersebut.

4.2.5. Findaya bukan merupakan pihak yang memberikan Fasilitas Pinjaman kepada Penerima Pinjaman sehingga dalam hal ini Fasilitas Pinjaman yang diberikan kepada Penerima Pinjaman hanya berasal dari Pemberi Pinjaman yang mekanismenya disalurkan oleh Findaya berdasarkan prosedur dan tata cara yang ditentukan oleh Findaya. Untuk menghindari keragu-raguan, wewenang, otoritas dan kuasa yang diberikan kepada Findaya oleh Pemberi Pinjaman tidak dapat, dalam hal dan konteks apa pun, dianggap atau diartikan sebagai bentuk pengalihan tanggung jawab dan kewajiban dari Pemberi Pinjaman (termasuk perizinan, lisensi dan sertifikat yang disyaratkan untuk melaksanakan kewajibannya) kepada Findaya. Dengan demikian, hubungan perdata yang terjadi adalah hubungan perdata antara Pemberi Pinjaman dengan Penerima Pinjaman, sehingga Anda memahami bahwa batasan tanggung jawab Findaya adalah hanya sebagai penyelenggara layanan pinjaman meminjam uang berbasis teknologi informasi yang menghubungkan Pemberi Pinjaman dengan Penerima Pinjaman.

4.2.6. Findaya tidak memberikan jaminan apa pun kepada Anda akan kepastian tersedianya Pemberi Pinjaman yang bersedia untuk memberikan Pinjaman berdasarkan permintaan pendanaan oleh Anda.

4.2.7. Anda telah membaca, memahami, mengerti dan menyetujui untuk melepaskan setiap dan segala tuntutan, klaim, ganti rugi ataupun bentuk lainnya kepada Findaya sehubungan dengan kegagalan peminjaman. Findaya berhak untuk tidak menginformasikan alasan kegagalan peminjaman tersebut termasuk penolakan, penundaan atau pembatalan tersebut, kecuali sebagaimana disyaratkan oleh ketentuan Hukum yang Berlaku. 

4.2.8. Platform dapat berisi konten yang disediakan oleh pihak ketiga sebagai rekanan yang bekerjasama dengan Findaya. Anda telah memahami, mengerti, mengakui dan menyetujui bahwa Findaya akan dibebaskan dan tidak bertanggung jawab atau berkewajiban atas ketersediaan, keakuratan, kesesuaian, kelengkapan atau kebenaran layanan, konten atau produk yang disediakan melalui layanan pihak ketiga tersebut. Findaya tidak membuat representasi atau jaminan apa pun tentang layanan, konten, dan/atau produk yang disediakan oleh pihak ketiga sebagai rekanan yang bekerjasama dengan Findaya.

4.2.9. Untuk setiap pembelian barang, produk dan layanan dari pihak ketiga atau mitra yang bekerjasama dengan Findaya dan tersedia melalui Platform atau Mitra Platform Resmi lainnya, maka Anda wajib untuk melakukan uji tuntas atas setiap barang, produk dan layanan yang akan dibeli dengan menggunakan layanan GoPayLater. Anda membebaskan Findaya atas setiap tuntutan, klaim dan tanggung jawab atas setiap barang, produk dan layanan yang dibeli dari setiap mitra (merchant atau retail) Findaya tersebut.

 

4.3 Informasi Akun Anda

4.3.1. Para Pihak setuju bahwa segala kewajiban perpajakan dan/atau pungutan-pungutan lainnya yang timbul berdasarkan Ketentuan Penggunaan ini akan menjadi beban masing-masing Pihak sesuai dengan ketentuan perpajakan yang berlaku di Republik Indonesia kecuali dengan tegas diatur sebaliknya dalam Ketentuan Penggunaan ini.

4.3.2. Akun Anda di Platform (“Akun”) adalah tanggung jawab Anda. Anda tidak boleh memberikan wewenang kepada orang lain untuk menggunakan identitas Anda dan/atau menggunakan Akun Anda. Anda tidak dapat menyerahkan atau mengalihkan Akun Anda kepada pihak lain. Anda harus menjaga keamanan dan kerahasiaan kata sandi Akun Anda dan setiap identifikasi yang Findaya dan/atau Gojek berikan kepada Anda termasuk dalam bentuk one-time password (OTP). Dalam hal terjadi penggunaan yang tidak sah dan/atau tanpa kewenangan atas Akun atau identitas Anda oleh pihak ketiga, dalam hal apa pun, perintah yang diterima dari penggunaan oleh pihak ketiga tersebut akan dianggap sebagai perintah Anda termasuk mengenai permohonan pemberian Fasilitas Pinjaman dan pencairan Pinjaman, kecuali Anda telah memberitahu Findaya untuk memblokir layanan GoPayLater untuk Akun Anda sebelum perintah tersebut diterima oleh Findaya. Anda menyetujui, mengakui dan memahami bahwa Findaya tidak akan bertanggung jawab dan akan dibebaskan dari setiap kerugian, tuntutan, klaim dan gugatan dari pihak lain dalam hal apapun, sehubungan dengan penggunaan yang tidak sah dan/atau tanpa kewenangan atas Akun atau identitas Anda oleh pihak ketiga. 

4.3.3. Apabila Findaya mengetahui atau mempunyai alasan yang cukup untuk menduga bahwa Anda telah melakukan pelanggaran, kejahatan, penipuan atau tindakan lain yang bertentangan dengan Ketentuan Penggunaan GoPayLater ini dan/atau peraturan perundang-undangan yang berlaku, baik yang dirujuk dalam Ketentuan Penggunaan GoPayLater ini atau tidak, maka Findaya berhak untuk dan dapat membekukan Akun, baik sementara atau permanen, atau menghentikan akses Anda terhadap layanan GoPayLater, melakukan pemeriksaan, menuntut ganti kerugian, melaporkan kepada pihak berwenang dan/atau mengambil tindakan lain yang Findaya anggap perlu, termasuk tindakan hukum pidana maupun perdata.

4.3.4. Findaya akan menindaklanjuti dengan melakukan investigasi dan/atau memfasilitasi (Para) Pemberi Pinjaman yang bersangkutan untuk melaporkan kepada pihak yang berwajib apabila Findaya menerima laporan adanya pelanggaran yang Anda lakukan atas Ketentuan Penggunaan GoPayLater ini ataupun pelanggaran terhadap peraturan perundang-undangan yang berlaku. Jika Akun atau telepon seluler Anda hilang, dicuri dan/atau diretas, Anda wajib untuk segera memberitahu Findaya sesuai dengan Ketentuan Penggunaan GoPayLater ini.

4.3.5. Jika Anda memiliki pertanyaan, permintaan, keluhan atau kepentingan untuk penyampaian informasi apa pun terkait layanan GoPayLater, Anda harus menyampaikannya melalui surat elektronik ke alamat yang tertera pada Platform, menghubungi nomor telepon atau metode komunikasi lain nya yang tertera pada Platform.

4.3.6. Untuk menanggapi pertanyaan atau keluhan Anda, Findaya akan melakukan verifikasi atas Informasi Anda. Findaya berhak untuk menolak pemrosesan pertanyaan atau keluhan lebih lanjut, jika Informasi Anda tidak sesuai dengan data atau Informasi yang tertera di sistem Findaya dengan pemberitahuan kepada Anda.

4.3.7. Findaya akan memeriksa dan melakukan verifikasi keluhan Anda dan menyampaikan tanggapan Findaya sesuai dengan kebijakan dan prosedur yang berlaku pada Findaya setelah memperoleh penyampaian keluhan yang lengkap dari Anda.

4.3.8. Dengan menyetujui Ketentuan Penggunaan GoPayLater ini, Anda memahami, mengerti, menyetujui dan mengijinkan bahwa Findaya dapat dan berhak meminta, menyimpan, mengumpulkan, memproses, mengungkapkan, melakukan verifikasi, pemeriksaan, penelaahan, penilaian dan pengkinian atas setiap Informasi yang Anda berikan atau yang diperoleh dari pihak lain, termasuk untuk bekerjasama dengan pihak ketiga untuk melakukan penilaian atas kelayakan permohonan Fasilitas Pinjaman, penilaian kredit (credit assessment) dan profil Anda, pemeriksaan latar belakang, riwayat dan status kredit Anda, pemeriksaan penipuan, serta pemeriksaan lainnya yang diperlukan sesuai kebijakan Findaya. Dalam hal ini, Anda memahami, mengerti, menyetujui dan mengijinkan Findaya untuk dapat bekerjasama dengan pihak lain sebagaimana diperlukan untuk akses dan penggunaan layanan GoPayLater, yang antara lain termasuk namun tidak terbatas pada pihak-pihak sebagaimana disebutkan di bawah ini:

  1. Institusi atau lembaga pemerintahan yang memiliki pusat data kependudukan untuk tujuan verifikasi keabsahan identitas Anda atau pihak lain yang memiliki akses atas pusat data kependudukan untuk tujuan verifikasi keabsahan identitas Anda;
  2. Pihak penyelenggara tanda tangan elektronik untuk kebutuhan pembuatan tanda tangan elektronik;
  3. Pihak penyelenggara informasi kredit untuk mendapatkan informasi mengenai status kolektibilitas, riwayat kredit dan informasi keuangan lainnya sehingga Findaya atau Afiliasinya dapat menilai kelayakan: (i) Anda sebagai peminjam, atau (ii) permohonan Fasilitas Pinjaman oleh Anda;
  4. Mitra penagihan eksternal yang bekerjasama dengan Findaya (apabila ada);
  5. Mitra asuransi kredit atau mitra penyelenggara penjaminan yang bekerjasama dengan Findaya untuk kebutuhan mitigasi risiko kredit bagi (Para) Pemberi Pinjaman;
  6. Pemberi Pinjaman untuk keperluan permohonan pendanaan terhadap Fasilitas Pinjaman atau apabila Anda selaku Penerima Pinjaman tidak melunasi Pinjaman setelah melewati 90 (sembilan puluh) Hari Kalender setelah Tanggal Jatuh Tempo Pembayaran;
  7. Otoritas pengawas yang berwenang untuk keperluan investigasi permasalahan atas penggunaan layanan yang diselenggarakan oleh Findaya atau untuk hal-hal lain sesuai dengan permintaan dari otoritas pengawas yang berwenang secara tertulis kepada Findaya;
  8. Lembaga alternatif Penyelesaian Sengketa, jika diperlukan, untuk proses penyelesaian sengketa; 
  9. Pihak asosiasi yang ditunjuk secara resmi oleh otoritas pemerintahan yang berwenang untuk kebutuhan pengumpulan informasi untuk pusat data layanan pinjam meminjam uang berbasis teknologi informasi; 
  10. Pusat Pelaporan dan Analisis Transaksi Keuangan apabila Findaya mengidentifikasi adanya transaksi keuangan mencurigakan sebagaimana diatur pada ketentuan Hukum yang Berlaku terkait pemberantasan dan pencegahan tindak pidana pencucian uang dan pendanaan terorisme;
  11. Otoritas penegak hukum di Republik Indonesia antara lain Kepolisian Negara Republik Indonesia, Komisi Pemberantasan Korupsi, pengadilan, dan lain sebagainya untuk keperluan apapun terkait penegakan hukum (antara lain, namun tidak terbatas pada kasus pelanggaran hukum, kejahatan, pencucian uang, pendanaan terorisme, dan korupsi) yang dalam hal ini wajib diminta secara resmi dan tertulis oleh otoritas yang terkait tersebut; dan
  12. Direktorat Jenderal Pajak Republik Indonesia untuk pemenuhan kewajiban pelaporan sesuai ketentuan regulasi perpajakan yang berlaku antara lain peraturan mengenai pertukaran otomatis informasi perpajakan (automatic exchange of information).

 

4.4. Pajak dan Biaya

Para Pihak setuju bahwa segala kewajiban perpajakan dan/atau pungutan-pungutan lainnya yang timbul berdasarkan Ketentuan Penggunaan GoPayLater ini akan menjadi beban masing-masing Pihak sesuai dengan ketentuan perpajakan yang berlaku di Republik Indonesia kecuali dengan tegas diatur sebaliknya dalam Ketentuan Penggunaan GoPayLater ini.

 

4.5. Peristiwa Cidera Janji

Peristiwa cidera janji tunduk pada ketentuan yang diatur pada Perjanjian Pinjaman.

 

4.6. Hukum Yang Mengatur Dan Penyelesaian Sengketa

Ketentuan Penggunaan GoPayLater ini dan pelaksanaannya diatur oleh dan ditafsirkan berdasarkan hukum Negara Republik Indonesia. Para Pihak setuju bahwa setiap dan semua sengketa yang timbul dari penggunaan layanan GoPayLater dan Ketentuan Penggunaan GoPayLater ini tunduk pada yurisdiksi eksklusif dari Pengadilan Negeri Jakarta Selatan.

4.7. Definisi

Kecuali secara tegas dinyatakan lain, semua istilah yang didefinisikan dalam Ketentuan Penggunaan GoPayLater ini mempunyai pengertian sebagai berikut:

Afiliasi” berarti (i) pihak pengendali dari; (ii) anak perusahaan dari; atau (iii) pihak yang berada dalam satu pengendalian dengan; atau (iv) pihak yang berada dalam satu grup usaha dengan Kami.

Aktivasi GoPayLater” memiliki arti sebagaimana diberikan pada Pasal 3.1 (a). 

Akun” memiliki arti sebagaimana diberikan pada Pasal 4.3.1.

Anda” berarti setiap pihak yang menggunakan Platform dan/atau layanan GoPayLater, termasuk namun tidak terbatas pada pihak yang telah terdaftar melalui Platform sebagai Penerima Pinjaman.

Biaya Layanan” adalah biaya-biaya yang dikenakan terhadap Anda sebagai Penerima Pinjaman oleh Findaya dan/atau (Para) Pemberi Pinjaman atas penggunaan layanan GoPayLater Akhir Bulan.

Bunga Pinjaman” berarti bunga yang dikenakan terhadap Anda sebagai Penerima Pinjaman oleh (Para) Pemberi Pinjaman atas penggunaan layanan GoPayLater Cicil. 

DAB” memiliki arti sebagaimana diberikan pada Pasal 2.2.2.

FasilitasPinjaman” memiliki arti sebagaimana diberikan pada Pasal 1.4.

Findaya” atau “Kami” berarti PT Mapan Global Reksa, suatu perseroan terbatas yang didirikan berdasarkan hukum Republik Indonesia, yang dalam Ketentuan Penggunaan GoPayLater ini bertindak dalam kapasitas nya sebagai Penyelenggara Pinjaman P2P.

Gojek” berarti PT GoTo Gojek Tokopedia (dahulu PT Aplikasi Karya Anak Bangsa) dan Afiliasinya.

GoPay” berarti layanan uang elektronik yang diterbitkan dan dioperasikan oleh DAB.

Hari Kalender” adalah hari Senin sampai dengan hari Minggu, termasuk hari libur nasional dan cuti bersama.

Hari Kerja” adalah hari, selain hari Sabtu, Minggu dan hari libur resmi nasional, di mana bank buka untuk melakukan kegiatan usahanya sesuai dengan ketentuan Bank Indonesia dan/atau OJK.

Hukum yang Berlaku” adalah setiap undang-undang, peraturan serta peraturan pelaksananya, surat keputusan atau kebijakan yang berlaku dan memiliki kekuatan hukum termasuk peraturan, peraturan daerah, dan perundangan turunan lainnya, persyaratan dan pedoman dari pemerintah pusat, provinsi, wilayah, kota madya, kabupaten, atau pemerintahan regional di Republik Indonesia dan yurisdiksi lainnya terkait dengan penyelenggaraan layanan pinjam meminjam uang berbasis teknologi informasi, dan termasuk kementerian, departemen, komisi, biro, dewan, administratif dan/atau lembaga atau badan pengatur atau instrumen lain darinya yang secara hukum disyaratkan untuk dipatuhi oleh setiap Pihak.

Informasi” berarti segala informasi, keterangan, dan data, baik yang ada saat ini ataupun di masa mendatang termasuk segala perubahannya dan/atau pengkinian nya, mengenai diri Anda yang Anda berikan kepada pihak Gojek dan/atau Findaya serta informasi yang dapat diidentifikasi dan dikumpulkan melalui Platform, Mitra Platform Resmi, penggunaan GoPayLater, dan penggunaan setiap layanan yang disediakan atau difasilitasi oleh pihak Gojek.

Ketentuan Penggunaan Gojek” berarti ketentuan penggunaan aplikasi Gojek sebagaimana tercantum dalam https://www.gojek.com/terms-and-condition/ dan dapat diubah dari waktu ke waktu.

Kebijakan Privasi Findaya” berarti suatu kebijakan privasi yang dibuat dan diatur oleh Findaya sehubungan dengan permintaan, pengaksesan, perolehan, pengumpulan, penyimpanan, pengolahan, pemrosesan, penggunaan, penganalisaan, pendistribusian, pengungkapan, penampilan, pengiriman, dan penyebarluasan setiap data pribadi dan/atau Informasi yang diperoleh dan diterima dari Anda atau Pemberi Pinjaman sebagaimana dapat diakses pada https://www.findaya.co.id/kebijakan-privasi/ atau melalui Platform dan pada tanggal disetujuinya Ketentuan Penggunaan GoPayLater ini, kebijakan privasi adalah yang tercantum dalam lampiran Ketentuan Penggunaan GoPayLater ini. Anda mengerti, memahami dan menyetujui bahwa Kebijakan Privasi Findaya termasuk setiap perubahan dan pengkiniannya dari waktu ke waktu merupakan satu kesatuan dan bagian yang tidak terpisahkan dengan Ketentuan Penggunaan GoPayLater ini, namun Kebijakan Privasi Findaya yang paling terkini sebagaimana yang akan tercantum dalam https://www.findaya.co.id/kebijakan-privasi/.

Limit Pinjaman” berarti limit kredit yang diberikan kepada Anda sebagaimana tercantum dalam halaman GoPayLater pada Platform dan/atau Perjanjian Pinjaman.

Mitra Platform Resmi” berarti platform, website atau aplikasi resmi lainnya dari beberapa mitra Gojek, mitra Findaya atau Afiliasi Findaya, dimana melalui platform, website atau aplikasi tersebut beberapa atau seluruh bagian dari fitur atau produk Findaya dapat diakses dengan tunduk pada syarat dan ketentuan yang diatur oleh platform, website atau aplikasi tersebut GoPayLater.

Nilai Transaksi” berarti nilai dari Transaksi berhasil yang dibayarkan dengan menggunakan GoPayLater.

Para Pihak” berarti Anda, dan Findaya.

GoPayLater” memiliki arti sebagaimana diberikan pada Pasal 1.4.

GoPayLater Akhir Bulan” memiliki arti sebagaimana diberikan pada Pasal 1.4 (a).

GoPayLater Cicil” memiliki arti sebagaimana diberikan pada Pasal 1.4 (b).

Pemberi Pinjaman” berarti pihak yang menyediakan dan meminjamkan sejumlah dana pinjaman kepada Penerima Pinjaman melalui Findaya sebagai Penyelenggara Pinjaman P2P, yang dalam hal ini segala hak dan kewajibannya akan dilaksanakan oleh Findaya untuk kepentingan dan atas nama (Para) Pemberi Pinjaman.

Penerima Pinjaman” berarti pihak yang mengajukan permohonan pinjaman dan menerima sejumlah dana pinjaman dari Pemberi Pinjaman melalui Findaya sebagai Penyelenggara Pinjaman P2P.

Penyedia Produk” berarti setiap pihak yang menyediakan barang dan/atau jasa melalui Platform atau Mitra Platform Resmi yang pembayaran nya dapat diproses menggunakan GoPayLater.

"Penyelenggara Pinjaman P2P" berarti penyelenggara layanan pinjam meminjam uang berbasis teknologi informasi yang terdaftar secara resmi di OJK.

Pinjaman” memiliki arti sebagaimana diberikan pada Pasal 1.6.

Platform” adalah suatu platform layanan pinjam meminjam uang berbasis teknologi informasi yang dapat diakses melalui website atau aplikasi yang dimiliki atau dioperasikan oleh Findaya, dimana dapat juga diakses atau digunakan melalui aplikasi Mitra Platform Resmi.

POJK 77”adalah Peraturan Otoritas Jasa Keuangan No. 77/POJK.01/2016 tentang Layanan Pinjam Meminjam Uang Berbasis Teknologi Informasi, sebagaimana perubahannya atau penggantiannya dari waktu ke waktu.

Potongan GoPay” memiliki arti sebagaimana diberikan pada Pasal 2.2.2.

PPATK”adalah berarti Pusat Pelaporan dan Analisis Transaksi Keuangan yang merupakan lembaga sentral (focal point) yang dibentuk oleh Pemerintah Republik Indonesia yang mempunyai fungsi mengkoordinasikan pelaksanaan upaya pencegahan dan pemberantasan tindak pidana pencucian uang di Indonesia.

Tagihan” berarti seluruh Pinjaman yang Anda selaku Penerima Pinjaman terima pada suatu Periode Ketersediaan Fasilitas beserta Biaya Layanan (apabila ada) dan/atau seluruh Nilai Angsuran beserta Bunga Pinjaman (apabila ada), yang akan ditagihkan kepada Anda selaku Penerima Pinjaman.

Tanda Tangan Elektronik” adalah tanda tangan yang terdiri atas informasi elektronik yang dilekatkan, terasosiasi atau terkait dengan informasi elektronik lainnya yang digunakan sebagai alat verifikasi dan autentikasi, sebagaimana diatur dalam Undang-Undang No. 11 Tahun 2008 tentang Informasi dan Transaksi Elektronik, Peraturan Menteri Komunikasi dan Informatika Republik Indonesia Nomor 11 Tahun 2018 tentang Penyelenggaraan Sertifikasi Elektronik dan POJK 77.

Tanggal Jatuh Tempo Pembayaran” memiliki arti sebagaimana tercantum dalam halaman GoPayLater pada Platform dan/atau Perjanjian Pinjaman.

Transaksi” berarti setiap transaksi dalam bentuk apa pun dengan Penyedia Produk yang pembayarannya (baik sebagian maupun seluruhnya) dapat dilakukan dengan menggunakan GoPayLater.


WNA” adalah singkatan dari warga negara asing atau badan hukum asing.

 

4.8. Ketentuan Lainnya

4.8.1. Findaya berhak untuk menghentikan layanan GoPayLater kepada Anda atau mengambil tindakan atau langkah-langkah yang dipandang perlu oleh Findaya, setiap saat jika terjadi Keadaan Kahar. Keadaan Kahar termasuk namun tidak terbatas pada bencana alam, kebakaran, mogok kerja, demonstrasi, pandemik, bencana nasional, permintaan dari otoritas yang berwenang untuk menghentikan layanan serta peristiwa atau kejadian lain yang terjadi di luar kekuasaan Findaya. Untuk menghindari keraguan dan sepanjang dimungkinkan berdasarkan Hukum yang Berlaku Keadaan Kahar tidak akan mengecualikan segala kewajiban pembayaran Anda berdasarkan Perjanjian Pinjaman dan Ketentuan Penggunaan GoPayLater ini, kecuali ditentukan lain oleh Findaya berdasarkan kebijakannya sendiri atau atas instruksi dari Pemberi Pinjaman.

4.8.2. Anda tidak diperkenankan untuk mengalihkan, baik sebagian maupun seluruh hak dan kewajiban yang timbul dari atau terkait dengan Ketentuan Penggunaan GoPayLater atau layanan GoPayLater kepada pihak lain mana pun, tanpa persetujuan dari Findaya.

4.8.3. Tanpa mengesampingkan ketentuan Pasal 1.8 Ketentuan Penggunaan GoPayLater ini, Anda menyetujui bahwa (Para) Pemberi Pinjaman, atau Findaya berhak memindahkan atau mengalihkan setiap hak-hak dan kewajiban-kewajibannya berdasarkan Ketentuan Penggunaan GoPayLater ini kepada pihak ketiga mana pun.

4.8.4. Apabila satu atau lebih ketentuan dalam Ketentuan Penggunaan GoPayLater ini menjadi tidak berlaku, tidak sah atau tidak dapat dilaksanakan dalam cara apa pun menurut Hukum yang Berlaku, hal tersebut tidak akan mempengaruhi keabsahan, keberlakuan, dan dapat dilaksanakannya ketentuan-ketentuan lain dalam Ketentuan Penggunaan GoPayLater ini.

4.8.5. Para Pihak dengan ini menyatakan bahwa tidak ada instansi Pemerintah Republik Indonesia, termasuk namun tidak terbatas kepada OJK, yang bertanggung jawab atas segala risiko kredit dan/atau gagal bayar dan seluruh kerugian dari atau terkait dengan pemberian Fasilitas Pinjaman.

4.8.6. Seluruh informasi yang tertera dalam halaman fitur Findaya atau laman GoPayLater di Platform, termasuk namun tidak terbatas pada informasi mengenai sejarah Transaksi, jumlah Pinjaman, Biaya Layanan, Denda Keterlambatan (apabila ada), Bunga Pinjaman (apabila ada), Masa Tenggang dan profil Anda sebagai Penerima Pinjaman atau pengguna, merupakan satu bagian yang tidak terpisahkan dengan Ketentuan Penggunaan GoPayLater ini dan Perjanjian Pinjaman.

4.8.7. Ketentuan Penggunaan GoPayLater ini dipersiapkan, dan dibuat dan ditandatangani dalam bahasa Indonesia dan Inggris. Jika terjadi ketidaksesuaian antara versi bahasa Indonesia dan bahasa Inggris, versi bahasa Indonesia akan berlaku, dan versi bahasa Inggris akan dianggap telah diubah secara otomatis agar sesuai dan selaras dengan versi bahasa Indonesia.

 

Para Pihak setuju bahwa Ketentuan Penggunaan GoPayLater ini dipersiapkan, dibuat dan ditandatangani sebagai dokumen elektronik dengan menggunakan tanda tangan elektronik sesuai dengan Undang-Undang Republik Indonesia No. 11 Tahun 2008 tentang Informasi dan Transaksi Elektronik dan peraturan pelaksanaannya berikut perubahannya dari waktu ke waktu. Jika dipersyaratkan lebih lanjut oleh hukum atau kebijakan otoritas terkait, Para Pihak sepakat akan menggunakan metode tanda tangan elektronik yang diprasyaratkan dan segala biaya yang timbul atas penyesuaian tanda tangan elektronik tersebut akan ditanggung oleh (Para) Pemberi Pinjaman.


 

GoTix

GOTIX TERMS OF USE

as of 01 September 2019

Hello, welcome to www.go-tix.id website managed and owned by PT Global Loket Sejahtera ("Site"). PT Global Loket Sejahtera is a limited liability company engaged in technology, namely providing software in the form of a platform that allows users to order tickets for various of entertainment activities under the GoTix trademark (hereinafter referred to as "GoTix"). Every individual or entity that visits, uses, accesses, utilizes and/or creates an account on our Site (hereinafter referred to as "User") hereby agrees that the User has understood, read, accepted and agreed to the terms of use of GoTix Sites and services, as will be described below (hereinafter referred to as "Terms of Use").

PLEASE CHECK THE TERMS OF USE AND GoTix PRIVACY POLICY CAREFULLY BEFORE USING GoTix SITES AND SERVICES. BY REGISTERING, MAKING ACCOUNTS, USING AND/OR USING OUR WEBSITES OR SERVICES, THE USER HAS UNDERSTANDED AND AGREE TO BE SUBJECT AND BIND TO ALL THESE TERMS AND CONDITIONS AND TERMS OF GoTix PRIVACY POLICY. THE USER BY THIS DECLARES AS WELL AS GUARANTEE TO THAT USERS ARE RIGHTFUL REPRESENTATIVE AND RESPONSIBLE TO ENTER INTO THIS AGREEMENT.

  1. Definition & Interpretation

    Unless the context specifies otherwise, the following expression will have the following meanings in these Terms of Use:

    1. "GoTix", "We", or "Us" refer to PT Global Loket Sejahtera, a company established under Indonesian law and having its address at Pasaraya Blok M, Building B, 5th floor, Jalan Iskandarsyah II Nomor 2, South Jakarta 12160.
    2. User” or “You” refer to each Buyer and/or you as a user both person and/or an entity that uses, accesses, makes use of, makes an account, and/or makes a Ticket reservation at www.go-tix.id.
    3. Site” or “Our site” refer to www.go-tix.id managed and owned by PT Global Loket Sejahtera.
    4. "Platform" means our Site, the mobile version of applications from our Site, voice and data channels, technology, software, systems and other media that are owned or managed by GoTix from time to time.
    5. "Events" means an activity that is both commercial and non-commercial, organized by the Operator that uses our Platform services to support the activities of the event, including:
      1. film/movie/cinema/theater;
      2. music & festival;
      3. sports;
      4. arts & culture;
      5. conference & seminar;
      6. amusement parks;
      7. attraction; dan
      8. other commercial and non-commercial activities, which we provide from time to time.
    6. "Operator" means any entity, whether individual, association, legal entity, and/or various other entities that hold the Event as an organizer, promoter, committee, affiliate, cinema owner, theater or cinema and/or Event owner in collaboration with us using our service platform.
    7. "Ticket" means a ticket as proof of legitimate rights, whether physical or electronic, to enter the venue for an event, to enjoy a show performed by the event, to use and/or utilize an activity related to the event held by the organizer according to the date , time, place, type and/or other provisions attached to the entrance ticket that has been selected, ordered and purchased legally by the Buyer, whether electronic, or other forms of media used by us from time to time and equipped with a unique code as a security system for the ticket.
    8. "E-Voucher" means the receipt of payment for ticket purchases through the GoTix Platform, which has been equipped with a unique security code, which can later be exchanged for tickets at the specified time and place or as a ticket sign in accordance with the provisions of the purchased and selected Event.
    9. "Buyer" means any User who buys a Ticket at a certain price or for free according to the price stated for the Event held by the Operator legally and in accordance with these Terms of Use, terms and conditions that apply to the venue, terms and conditions determined by the Operator, as well as the applicable laws and regulations.
    10. "Service Fee" means service fees in return for us for our services or products, including but not limited to providing a platform for ordering, providing and other related services, whether in the form of money, percentages or services that can be assessed, which we determine to time based on our own policies.
  2. General Terms
    1. In the event of a conflict or inconsistency between two or more provisions in these Terms of Use both with our other terms of use and/or provisions for the use of the Operator, whether the provisions are contained in the same or different documents, conflict or inconsistency then GoTix will determine apply.
    2. In addition to these Terms of Use and depending on the services chosen by you, you must read the rules and conditions of these services that might apply to the services you choose.
    3. GoTix will publish any substantial changes or amendments to these Terms of Use (if any) through the Platform. GoTix will not publish these changes to you personally and therefore the User is required to read carefully any changes or amendments so that if the User continues to use, access or utilize the Platform, the User is deemed to have known, understood and agreed to the changes or amendments.
    4. All Ticket orders by Buyers for Events organized by the Operator through our Platform constitute a separate engagement with the engagement arising from this agreement based on these Terms of Use, namely an agreement arising between the Buyer and the Operator, each party to which is bound and subject to the said agreement. To avoid doubt, we are a platform provider that works with the Operator, while all the tickets sold to the Buyer belong to the Operator. All forms of data and information regarding the Ticket that the Provider provides to Us, and We inform the User, constitute an offer from the Operator to the User which is binding on the Operator and the Buyer in the event of the purchase of the Ticket. Therefore, we are not included as a party in the event of a dispute, prosecution of rights, claim of rights, request for rights, compensation, loss arising, injury arising, death arising and/or claim to any rights arising directly or indirectly from the delivery of the Event requested by the Operator to the Buyer and vice versa from the Buyer to the Operator, including by any third party who feels aggrieved by the implementation of the Event by the Operator.
    5. To avoid doubts, the User has understood and agreed that GoTix does not provide guarantees in any form for the overall delivery of the Event in the form of the results of ticket sales, User satisfaction, or the smooth implementation of the Event. The User hereby releases and indemnifies GoTix and bear all forms of litigations, claims, requests, losses, damages, and/or all forms of compensation of rights by any party including the User itself arising from including but not limited to the use of GoTix and/or purchase by the Buyer.
    6. To avoid doubt, we are a technology company, not a company operating in the agency sector. There is no provision and/or relationship that occurs that binds between us and the user and/or the party that owns and/or organizes the event, the organizer and any party that can be considered as an agency.
    7. As a service that is integrated with Gojek, the use and/or utilization of GoTix either through the Gojek Site or the Site is also subject to Gojek Terms & Conditions and Privacy Policy, unless specifically specified in these Terms & Conditions and/or in the GoTix Privacy Policy, where its enforcement is determined based on our full policy.
  3. GoTix Terms of Service
    1. The order/purchase that the User does through GoTix, is a legal and contractual relationship that is binding between the User and Us, and also between the Buyer and the Operator. In this case, GoTix can act as a platform provider to facilitate transactions between Users and Organizers.
    2. Data and information related to the GoTix Events included on the Site constitute data and information that GoTix receives from the Operator, and GoTix will publish the data and information in good faith in accordance with the data and information that GoTix accepts.
    3. GoTix does not have control over the data and information provided by the Operator, and GoTix does not guarantee that the data and information presented are accurate, complete, correct, legal, valid, legitimate and/or free of errors.
    4. Users are not permitted to distribute or resell tickets or E-Vouchers received, including to use, copy, supervise, display and/or disseminate in other ways either partially or in full the Ticket or E-Voucher on social media and/or other media. To avoid doubt, we are not responsible for any form of responsibility, loss, necessary actions, claims, claims, rights claims, substitutions and/or requests for any rights arising from the negligence, negligence, actions of the Buyer, including disseminating on social media, other actions both direct and indirect, such as data and information security from devices used by Users and Buyers that cause harm to the Buyer and other parties. Therefore, the Buyer is required to maintain all data and information related to purchases and tickets purchased.
    5. Users can only use the services available on the Site to make legitimate bookings/purchases. Users are not allowed to make orders/purchases for speculation, improper or illegal. If GoTix finds out or reasonably suspects that the order/purchase that the User made is invalid, GoTix has the right to cancel your Ticket purchase/booking.
    6. When using Site, the User is fully responsible for the correctness of every data and information filled in by the User, including ordering and purchasing and creating accounts, any form of negligence, error, omission, typo, and/or error in any form and reason that causes data and the information becomes meaningless as the User will be referred to as the full responsibility of the User, whether it causes loss or not, shall fall under the responsibility of the User. Therefore, Users are required to fill in all information and data in using our Site and services accurately, carefully, in due care and thoroughly.
    7. You as a User hereby declare and guarantee to us that you are a entitled entity, authorized legal representative, right owner, and/or have obtained all necessary approvals in utilizing our Site services, making orders and purchases, creating accounts and filling everything data and information in making your account, and all other actions relating to the use of our Site services.
    8. You as a User hereby declare and guarantee to us that all data and information provided and filled in by the GoTix Platform by you is legal, valid, valid data and information, and that you have the authority to submit such information to us.
    9. You hereby agree that GoTix has full rights and authority based on our own policies, to delete, not process, blacklist, block and/or with methods and methods that we deem necessary to handle each account Users or use by Users who we consider to have violated these Terms of Use, committing a crime, violating the provisions of laws and regulations, public order, fraud, infringement, misuse, negligence and/or based on our policies that can be accounted for.
  4. Terms of Use
    1. The user declares and warrants that the User is an individual who is legally entitled and competent to enter into a binding agreement under the laws of the Republic of Indonesia, specifically the Terms of Use, to use the Site services to order and purchase Tickets. Otherwise, we or the relevant Organizer shall have the right under the law to cancel the agreement made with the User. The user further states and guarantees that the User has the right, authority and capacity to use the Site. The user also states and warrants that the User is authorized to enter into and bind to these Terms of Use and register for an account on the Site.
    2. We collect and process User information and personal data, such as but not limited to names, e-mail addresses (e-mails), User ID cards, User ID numbers and/or mobile phone numbers during User registration. Users must provide accurate and complete information, update information and agree to provide us with any proof of identity that we can reasonably request. If the personal information that the User gives us has changed, for example, if the User changes the email address, telephone number, or if the User wants to cancel the User account, please update the User information details by sending us a User request. We will, as long as we can, enforce the requested changes.
    3. Users can only make purchases, bookings and/or other services that require the User to register, on the Site when the User has registered for the service. After the User successfully registers, the Site will give the User a personal account that can be accessed with the password that the User chooses.
    4. Only Users who can use their own User account and Users are prohibited from authorizing others to use the User's identity or use User accounts, either directly or indirectly such as but not limited to distributing User accounts on social media. The user cannot submit or transfer a User account to any other party. The user must maintain the security and confidentiality of the User account password and any identification that we provide to you. In the event of disclosure of your password, in any way, which results in any unauthorized or unauthorized use of your account or identity, the order received from unauthorized or unauthorized use will still be considered a valid order, except The user notifies us about this before the Provider provides the requested service/Ticket.
    5. Each User can only have one account.
    6. The information provided by the Site cannot be interpreted as a suggestion or offer, where the decision to use our Site services is entirely in the hands of the User. Users are free to choose not to use our services and to use services provided by other parties.
    7. The user promises that the User will use the Site only for the intended purpose to obtain services. Users are not permitted to abuse or use the Site for fraudulent purposes or cause inconvenience to other people or create fake bookings.
    8. Users are not allowed to harm, change or modify our Site and/or Platform or try to harm, change or modify in any way. We are not responsible if the User does not have the appropriate device. We reserve the right to prohibit Users from using the Site further if the User uses the Site with an incompatible/invalid or illegal device or for purposes other than the intended purpose for the use of this Site. The user promises that it will only use an access point that is permitted for the User to use.
    9. Users will maintain confidentiality and will not abuse the information that Users receive from using the Site and/or our services.
    10. Users understand and agree that User's use of the Site will be subject to our Privacy Policy as may be changed from time to time. By using the Site, Users also give consent as required by our Privacy Policy.
    11. By providing information and data to us, the User states that the User has the right and agrees to provide us with the information and data that we will use and We can provide to the Parties that work with Us and/or are affiliated with Us.
    12. We can, at our discretion, provide promotions that can be exchanged for benefits related to the use of the Site. The User agrees that it will only use the promotion as the promotion is intended and will not abuse, duplicate, sell or transfer the promotion in any way. The User also understands that promotions cannot be exchanged for cash and may expire on a certain date, even before being used by the User.
    13. Please inform us if the user no longer has control over your account, for example, a user account is hacked or the user's phone is stolen, so we may cancel the user account properly. Please note that the User is responsible for the use of a User account and may be held liable even if the User account is misused by another person.
  5. Payment
    1. We can introduce the imposition of fees for the use or utilization of the Site at any time. We will notify the User through the Site about this as appropriate so that the User can decide whether to continue using the Site or not. However, the internet connection required to use the Site and services, and any related costs (such as mobile data costs) arising from the use of the Service and/or purchase/booking of tickets are the exclusive responsibility of the User and are solely borne by the User.
    2. Users are required to pay for all services and/or tickets that are selected, ordered and purchased based on the provisions, mechanisms and/or procedures available and chosen by the User. The buyer warrants us that the purchase does not violate the provisions of any agreement where the User is subject to and bound, statutory regulations, court decisions, authorized agency orders, sanctions and penalties and/or has obtained all necessary agreements or requirements before making an order, purchase and payment of the Ticket.
    3. Under no circumstances shall we become responsible for any ticket bookings made through other sites that are not an official site owned or managed by us. For this reason, users must carefully check the official address of the site owned or managed by us when making a ticket order/purchase, i.e. www.go-tix.id.
    4. Event organizers may apply tickets in various categories or classes, dates and hours of events, and/or various other distinguishing variations, including to provide tickets for one time entry to the venue or many times and/or terms of use and/or exchange of tickets that the Users purchase. The user is obliged to pay attention to all the provisions of the Ticket and choose and agree to the terms and conditions of the Ticket and the venue of the Ticket that the User buys in accordance with the wishes of the User.
    5. For shows/events that are marked with a minimum age (for example: 17+, 18+, 21+), Users who are less than the minimum age listed are not permitted to enter the Event area for any reason. There is no refund or compensation in any form. Age validation can only be done by showing a valid User ID.
    6. Ticket booking/purchase transactions are considered successful and have taken place after GoTix has received confirmation of payment of Ticket payment by the User through ways that the User has chosen and provided through the Site that the User chooses and approves, including but not limited to when GoTix sends E-Voucher that is valid and verified with the GoTix system.
    7. Users hereby acknowledge that failure of payment transactions may occur at any time due to a failure of the banking system, and the User hereby agrees that in the event of a banking system failure, the Ticket booking/purchase is deemed unsuccessful. In the event of a dispute in the future regarding the Ticket booking/purchase, the User agrees that the data contained in our system constitutes and is the only valid and binding evidence between Us and You.
    8. By completing payment for a User's purchase/order of Event Tickets through GoTix, the User agrees to accept and comply with the provisions relating to the use, exchange, procedures for entering the Event area, the regulations applied by the Operator for each Event, and/or our policies and/or other Organizers, which can be applied from time to time based on the situation and policy of the Operator and/or Us at that time.
    9. Tickets that have been ordered/purchased and paid for by you cannot be canceled or returned or cashed or resold or transferred in any way to another person for any reason. You hereby agree to replace all losses suffered by Us, as well as release and protect Us from any form of claim filed by any party arising in connection with the resale or transfer of the Ticket by You to another person, whether caused directly by your actions or indirectly.
  6. Terms Regarding Tickets
    1. Tickets are only valid if purchased according to the procedures specified in GoTix services.
    2. For tickets purchased that require physical ticket submission or E-Voucher exchange or ticket redemption, please ensure that you bring your identity card that refers to the data that you submit when using GoTix services.
    3. Ticket exchange can only be done once in accordance with the E-Voucher or purchase data in the GoTix system. GoTix and the Operator and affiliates We are not responsible for losing the Ticket after the Ticket has been exchanged and received by you and other losses or risks, including the use of tickets by others or theft of the Ticket.
    4. For electronic tickets that can be printed directly by the user, please make sure to bring the electronic ticket printed on the day the event is held.
    5. Users are prohibited from duplicating or duplicating Tickets and/or E-Vouchers.
    6. We are not responsible for the negligence of Users which results in tickets or E-Vouchers falling into the hands of others or being in the possession of others and used as a sign of entry into the Event or exchanged for actual physical tickets so as to eliminate the User's right to enter the Event or to redeem Tickets or E-Vouchers with physical Tickets.
    7. The Event Organizer has the right to take any action to prohibit or reject Users entering the Event or exchange electronic tickets with actual physical tickets if the User's Ticket or E-Voucher has been used previously by another person.
    8. The Event Organizer and/or We have the right to process and prosecute in accordance with the applicable laws and regulations, both civil and criminal, people (including Users) who obtain tickets in a way that is not in accordance with the procedures imposed by the promoter or the organizer, including but not limited to fraudulent acts or duplication of tickets.
  7. Terms of Event
    1. The date of the event, show time and venue is fully determined by and is the authority of the Event Organizer and therefore we are not responsible for changes in the date of the Event, showtime and venue and other changes made by the Event Organizer after the ticket purchase transaction has been successfully carried out.
    2. In the event that the Event is canceled or there is a refund of the ticket purchase by the Event Organizer, the User hereby agrees that the Ticket refund policy is entirely the authority of the Event Organizer, and the User hereby agrees to defend, release and release and not file any claim to us/or our affiliated company in connection with cancellation of the Event and refund of the ticket purchase. Bank fees and administrative fees that have been charged to the User when purchasing a Ticket cannot be returned.
    3. The Event Organizer has the right to refuse the User to enter the Event or remove the User from the Event if the User behaves in an disorderly manner, ignites a dispute, is suspected of violating laws and regulations, these Terms of Use, other provisions that apply to the Ticket or venue and/or reject instructions/warnings from the Event Organizer staff and/or based on the policies of the Operator that can be accounted for. Furthermore, GoTix and/or the Event Organizer are not obliged to make a refund to the User in the case mentioned above.
    4. The user is required to safeguard the personal belongings of the User during the Event. We and/or the Organizer of the Event in any event are not responsible for the loss and/or damage of the User's personal property during the Event.
    5. Users hereby release us and/or the organizer of the Event from all forms of claim in the event of cancellation of the event carried out unilaterally by the artist or the government or for other reasons beyond the ability and will of GoTix and/or the Event Organizer.
    6. Users hereby agree to take full responsibility and release and release us from all forms of responsibility, compensation, claims, claims, claim rights, requests for rights from any party and/or any form of obligation that must be borne due to violations of these Terms of Use, violation of laws and regulations, violations of social norms, illiteracy, public order, and/or violations of the rights of other parties who feel their rights are violated due to the implementation and visit of the Event that the Ticket is purchased by Users and/or violations of prohibitions, statements and guarantees. obligations and all forms of provisions of these Terms of Use.
    7. Users release and indemnify GoTix from all legal responsibilities arising from the implementation of the Event, including the consequences of visits to the Event carried out by the Buyer. Therefore, the Buyer voluntarily, in their own conscience without coercion from any party, shall enjoy, visit, and use the event tickets purchased through us.
    8. In the event of an Event cancellation by an artist or an authorized authority or other party due to reasons that are beyond the control or will of the Operator and Us, the User agrees to legally release the Event Organizer and Us from any claim whatsoever in relation to the cancellation.
    9. Users must comply with the terms and conditions of the Event imposed by the organizer during the Event, including but not limited to provisions on dress and behavior, age restrictions and restrictions on carrying certain items to the venue/show. The user understands that the terms and conditions of the Event are entirely the authority of the organizer or promoter and we are not involved and do not have any authority regarding the Event. Therefore, we are not responsible for actions taken by the Operator for Users before, during and after the Event, including those that cause harm to the User.
    10. We do not guarantee and are responsible for the continuity, implementation, operation and/or quality as well as User satisfaction with the Event for the Ticket the User buys through the Site.
    11. We do not guarantee and are responsible for the accuracy of the schedule for the Event and/or whether or not an Event that the User buys his Ticket through GoTix, and the User understands and agrees that there is a possibility of cancellation, reimbursement and/or delay in the Event due and other things. Users release and indemnify us from any litigation, claims, demand for rights and/or any legal process arising from the implementation of the Event, the quality of the Event, cancellation of the Event, postponement of Event schedule, changes to the Event and/or any other occasion related to the Event.
    12. Refunds on ticket purchases as a result of cancellation of the Event or Event Organizer policy, will be carried out in accordance with the terms and conditions specified by the Operator. Convenient fee or fees other than the price of the Ticket itself charged to the User will not be refunded.
  8. Guarantee

    We do not provide statements, guarantees or guarantees for the reliability, timeliness, quality, suitability, availability, accuracy or completeness of services, our Site and/or our Platform, including but not limited to Services obtained or originating from the Operator and/or our partners through the use of the Platform. We do not represent or warrant that :

    1. the use of the Platform will be safe, timely, uninterrupted or error free or operate in combination with other hardware, software, systems or data;
    2. the service will meet your needs or expectations;
    3. any stored data will be accurate or reliable;
    4. the quality of products, services, information or other materials purchased or obtained by you through the Platform will meet your needs or expectations;
    5. errors or defects in The platform will be fixed; or
    6. a platform or server (server) that provides a platform free of viruses or other harmful components. Services provided for you are limited to "as is" basis. All conditions, statements and guarantees, whether express, implied, required by law or otherwise, include, but are not limited to, implied warranties regarding sale and purchase, suitability for a particular purpose, or no violation of the rights of third parties, hereby excluded and excluded with the highest and maximum limits. You acknowledge and agree that all risks arising from the use of the Platform by you remain solely and entirely on you and you will not have the right to request any compensation from us.
  9. Limits of Responsibility
    1. We are not responsible for any injuries, deaths, damage or losses incurred on the Event and/or use of our Platform and/or Site. Neither are we responsible for errors, including violations, or criminal acts carried out by the Operator, other visitors or other parties who are in the place of the Event taking place during the implementation of the Event, including by the Users themselves.
    2. We are not responsible and you guarantee and release us, our operators, our partners, and our affiliated companies from the responsibility for any losses, claims, claims and/or requests for any rights by you, buyers, event visitors and/or third parties for misuse, fraud, fraudulent acts and/or other actions resulting from the dissemination of event information and/or data, including Event Ticket data/information, which you do yourself and/or as a result of your negligence, negligence and/or intentions. Therefore, you are required to maintain and not disseminate your own personal information and data, including your account.
    3. Any claim against us in any case by you, will be limited to the total amount actually paid by and/or owed to you when using our services during the event that caused the claim. In any case We and/or licensors and/or affiliated companies We will not be liable to you or anyone for fees, interest, damage or loss of any kind or form (including personal injury, emotional disturbance and loss of data, goods, income, profits, use or other economic benefits). We will not be held responsible for any loss, damage or injury that may be caused by or caused by you during the Event or in the context of implementing this agreement or to anyone for whom you have ordered services, including but not limited to loss, damage or injury arising from, or in any way in connection with services and/or platforms, including but not limited to the use or inability to use services and/or our Platform and/or Site.
    4. You expressly waive and release us from any and all obligations, claims or damages arising from or in any way in connection with the Buyer, your partner, the Operator, the visitor of the Event, the party who is at the Event and/or the Operator. We and our affiliated companies will not be parties to the dispute, negotiating disputes between you and any party. The responsibility for the decisions that you make for the event is solely your responsibility. You expressly waive and release us from any and all obligations, demands, causes of action or damage arising from the use of the Platform, the implementation of the Event, software and/or Platform, or in any way related to Us and the Event Organizer introduced to You through the platform.
    5. We will take reasonable steps to prevent internet fraud and ensure that data is collected by us and stored so that it is safe. However, we are not responsible in the event of a violation on your computer server, We are not responsible as a third party.
  10. Indemnification

    By using our services and/or our Site, you agree that you will defend, provide compensation and release us, our licensors, affiliates and each of our officers, directors, commissioners, employees, lawyers and agents from and to each and all claims, costs, damages, losses, liabilities and costs (including attorneys' fees and fees) arising from or in connection with: (a) the use of services on our Site and / or Platform by you, your relationship with Buyers, third party providers, partners, advertisers and or sponsors, or (b) violations of or not being complied with in one of the Terms of Use or the applicable provisions, whether stated here or not or (c) your violations of the rights of third parties, including third-party partners and our Partners, or (d) use or misuse of our Platform services. The obligation to defend and compensate this will remain valid even if the Terms of Use and use of the Site by you and the Event have expired.

  11. Licensing
    1. Depending on the User's compliance with the Terms of Use, we give the User permission that is limited, non-exclusive, non-transferable, non-sublicensable, permission that can be withdrawn to download on a single mobile device that the User has or controls and runs The site is solely for the user's personal, non-commercial needs.
    2. Users are not permitted (i) to copy, modify, adapt, translate, make derivative works from, distribute, license, sell, transfer, publicly display, reproduce, transmit, move, broadcast, decompile or disassemble any part of or in other ways that may exploit the Site, except as permitted in these Terms of Use, (ii) license, sublicense, sell, resell, transfer, transfer, distribute or exploit commercially or make available to third parties the Site and / or software by means of; (iii) creating internet "links" to the Site or "frame" or "mirror" any software on other servers or wireless devices or internet-based ones; (iv) reengineering or accessing our software to (a) build competing products or services, (b) build products using ideas, features, functions or graphics similar to the Site, or (c) copy ideas, features, functions or Site graphics, (v) launch automated programs or scripts, including , but not limited to, web spiders, web crawlers, web robots, web ants, web indexers, bots, viruses or worms, or any program that might make multiple server requests per second, or create heavy loads or hinder operations and/or performance Site, (vi) using robots, spiders, site searches/retrieval sites, or other manual or automatic devices or processes to retrieve, index, "data mine", or in any way reproduce or avoid the navigation or presentation structure of the Site or its contents; (vii) publish, distribute or reproduce in any way material that is protected by copyright, trademark or other information without obtaining prior approval from the owner of the property, (viii) delete any copyright, trademark or other proprietary rights notices contained in the Site. There are no licenses or rights granted to Users with implications based on intellectual property rights owned or controlled by us or our licensors, except for those licenses and rights expressly given in these Terms of Use.
  12. Intellectual Property
    1. GoTix, including the name and logo, Site, and services along with symbols, logos, photography, posters and / or creations of Us, Our affiliates and/or Organizers, are protected by copyright, trademark and other rights provided based on the law of the Republic of Indonesia. We (and our licensors, as applicable) exclusively own all rights, ownership and interests in and to the Site, including all related intellectual property rights.
    2. Without deviating from our rights based on applicable law or the Terms of Use, the User is notified that any actual attempt or violation of this provision will result in the termination of all User rights under the Terms of Use. If the User avoids any of the ways we take to protect the service from unauthorized use, the User must immediately stop any and all uses of the service, and the User agrees to do so. GoTix, including the name and logo, Site, and services along with symbols, logos, photography, posters and/or creations of Ours, Our affiliates and/or Organizers, are protected by copyright, trademark and other rights provided based on the law of the Republic of Indonesia. We (and our licensors, as applicable) exclusively own all rights, ownership and interests in and to the Site, including all related intellectual property rights.
  13. Termination
    1. Users are not obliged to use our Site, and may choose to stop using it at any time by canceling the User account and leaving the Site from our device, thereby disabling the use of the Site. The Terms of Use automatically expire when the User permanently deletes the Site from the device.
    2. The user can terminate the User account by telling us the User's intention to cancel your account. We will try to do our best to complete your termination.
    3. We reserve the right to immediately suspend, limit or stop the Terms of Use and use of the Site if we have reason to suspect that the User has violated the provisions of these Terms of Use or applicable laws and regulations.
  14. Miscellaneous
    1. Waiver or tolerance or our failure to claim a violation of the provisions of these Terms of Use or to exercise the rights stated by these Terms of Use or applicable law, will not be considered as waiver in connection with subsequent violations of any provisions of these Terms of Use.
    2. These Terms of Use are prepared in English and Indonesian, both versions will bind the User and Us. In the event of a discrepancy between the Indonesian version and the English version, the Indonesian language version will apply.
    3. Users cannot transfer or delegate their rights based on the Terms of Use, without our prior written consent. We may transfer our rights based on the Terms of Use to the parties solely and absolutely according to our policies.
    4. If there are terms based on the Terms of Use which are considered invalid, invalid or unenforceable, either in whole or in part, based on the enactment or statutory provisions, the terms or parts of those terms will, to the extent, be considered not part of these Terms of Use however the legality, validity or enforceability of the remaining Terms of Use will not be affected.
    5. These Terms of Use are governed by and interpreted under the laws of the Republic of Indonesia. Any and all disputes arising from the use of our services will be governed by the exclusive jurisdiction of the South Jakarta District Court.
    6. These Terms of Use can be modified and changed from time to time, whether with prior notification or not. Users has obligation to periodically check the Terms of Use. We may notify Users through the Site and/or email for modifications, and/or changes to the Terms of Use. Continuous use of the Site after receipt of this notification constitutes the User's approval and acceptance of modifications, and/or changes, even if not given personal notification to the User.
    7. These Terms of Use mutatis mutandis apply absolutely to the use and/or utilization of the Site both in Our Site and GoTix features on Gojek Applications, and vice versa (vice versa) although not clearly regulated or written in these Terms of Use, where applicable shall become the full authority of Us to determine.
    8. Users can file complaints about a ticket purchase transaction through GoTix by reporting it to the GoTix Call Center at (021) 5084 9000 or sending an email to csgotix@go-jek.com within 48 hours after the transaction.
GoGames Gojek

GOGAMES TERMS OF USE

We thank you for your trust in GoGames Services. Please take Your time to read the whole Terms of Use of GoGames ("GoGames Terms of Use").

This GoGames Terms of Use is an integral part of the Gojek Terms of Use. If you use GoGames Service on the Gojek App, You will be deemed to have read and agreed to the GoGames Terms of Use. Therefore, if you do not approve any part of the GoGames Terms of Use, please do not continue using GoGames Service.

 

  1. GENERAL TERMS

    Unless specifically defined below and in other parts of this GoGames Terms of Use, the capital letters used in this GoGames Terms of Use must be interpreted in accordance with the terms in the Gojek Terms of Use.

    GoGames means Digital Content payment channel feature and Digital Content placement channel by Digital Content Providers in the Gojek App.

    Digital Content means any digital content which may be in the form of online games, features in online games, articles and/or videos related to online games.

    Digital Content Provider means any third party who publishes and/or provides Digital Content who engages directly or through aggregators or integrators with Us with regards to Digital Content payment acceptance and/or Digital Content placement through the GoGames feature.

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  3. TERMS OF SERVICE

    1. User may use GoGames Service to pay for Digital Content and/or access Digital Content published and/or provided by Digital Content Provider. Payment service for Digital Content is available if the User has sufficient balance in his/her GoPay account or other source of fund, including but not limited to credit card, debit card and/or other electronic money, as determined by Us from time to time.
    2. The use of GoGames for the payment of Digital Content may be subject to the specific terms and conditions that apply to each payment of such Digital Content as determined from time to time by Us and/or Digital Content Provider.
    3. The use of GoPay as a payment method in the GoGames feature is subject to the GoPay Terms of Use.
    4. The use of other source of fund, including but not limited to credit card, debit card and/or other electronic money, as payment method in the GoGames feature is subject to the terms and conditions of such relevant source of fund, any fault and/or loss arising out of the use of other source of fund as payment method in the GoGames feature shall not be Our liability.
    5. All forms of failure for payment through the GoGames features which arise out of any fault from any third party, including but not limited to Digital Content Provider, payment methods provider and/or integrator system, shall not be Our fault.
    6. The successful transaction history of GoGames will be displayed in the application maximum for a period of 1 (one) year months after the transaction or other period of time that We specify.
    7. You understand that We only facilitate the provision of Digital Content, no guarantee is made from Us relating to the quality and/or material of Digital Content, including the suitability, validity and accuracy of Digital Content provided by Digital Content Provider.
    8. Your access or use of the Digital Content is a form of your consent to comply with the terms and conditions set by Us or Digital Content Provider.
    9. User complaints regarding GoGames Service can be submitted via Gojek Call Center at 021-50849000 or by sending an email to customerservice@gojek.com within a period of no later than 1 (one) year after the transaction.
  4.  

  5. USER’S REPRESENTATIONS AND WARRANTIES

    1. The User’s representations and warranties provided in this Article are additional to the representations and warranties provided by the User as set out in the Gojek Terms of Use. Nothing in this Article shall reduce or limit the applicability of the representations and warranties provided by the User in the Gojek Terms of Use.
    2. You agree to hold harmless and indemnify us for any claims filed and losses that is incurred by Us, Digital Content Provider or any other third party in any form, whether directly or indirectly, related or in connection with violations of representations, warranties or provisions in this GoGames Terms of Use or non-exercise of any obligation in this GoGames Terms of Use by You.

THIRD-PARTY CONTENT PROVIDER’S SERVICE TERMS OF USE

latest modified: 30 July 2020

We thank you for Your trust in the Services provided by Third-Party Content Providers in the Gojek App. Please take Your time to read the whole Terms of Use of the Third-Party Content ("Third-Party Content Terms of Use").

This Third-Party Content Terms of Use is an integral part of the Gojek Terms of Use. If you use any Services provided by the Third-Party Content Provider on the Gojek App, You will be deemed to have read and agreed to this Third-Party Content Terms of Use. Therefore, if You do not agree to part or all conditions of the Third-Party Content Terms of Use, please discontinue the use of Third-Party Content Services provided by the Third-Party Content Providers on the Gojek App.

 

  1. SCOPE

    This Third-Party Content Terms of Use applies to any Service(s) provided by the Third-Party Content Provider in the Gojek App which includes but not limited to GoGreener, GoGive, GoInvestasi, GoMall, GoMed, GoNews, GoFitness, GoService, GoSure, and any other service that may supplemented from time to time.

  2. GENERAL TERMS

    Unless specifically defined below and in other parts of this Third-Party Content Terms of Use, capital letters used in this Third-Party Content Terms of Use must be interpreted in accordance with the terms in the Gojek Terms of Use.

    GoPay is an electronic money service issued and operated by PT Dompet Anak Bangsa.

    Third-Party Content is any and/or all information and any offer of goods and/or services made and/or compiled and/or developed and/or managed by Third-Party Content Provider, including but not limited to text or writing, pictures, quotes or excerption, photos, illustrations, animations, videos, sound or music recordings, titles, descriptions, and/or any other form of data provided by Third-Party Content Provider to be displayed on the Gojek App, including any link redirected thereto. For the avoidance of doubt, the Third-Party Content also includes every and/or all offers of good and/or services, information, data, actual news, writings, images, quotes, photos, illustrations, animations, videos, sound recordings, obtained by Third-Party Content Provider from third parties, where the Third-Party Content Provider has the authority to use and distribute the content.

  3. TERMS OF SERVICE
    1. We only facilitate the provision of Third-Party Content provided by the Third-Party Content Provider; Third-Party Content of which is not owned or controlled by Us, therefore we are responsible for such Third-Party Content and not able to guarantee the accuracy of the Third-Party Content, as well as the implementation of offer of goods and/or service by the Third-Party Content Provider. 
    2. Third-Party Content Provider is third party(-ies) who agrees to become the Third-Party Content Provider based on the partnership scheme or other cooperation scheme with Us.
  4. REPRESENTATION AND WARRANTIES
    1. Representation and warranties of the User as stipulated in this Article 4 are in addition to the representations and warranties provided by the User as contained in the Gojek Terms of Use. There are no provisions in this Article 4 that reduce or limit the applicability of the representations and warranties provided by the User in the Gojek Terms of Use. 
    2. You represent and warrant that You may separately be required by the Third-Party Content Provider to be subject to terms and conditions and privacy policy of the Third-Party Content Provider and/or payment system and/or tools provider available in the Third-Party Content (in case You are required to make a payment over the Third-Party Content and/or to access the Third-Party Content) including, but not limited to the GoPay Terms of Use, Know Your Customer (KYC) process of the Third-Party Content Provider (as applicable), and age restrictions to access the Third-Party Content which may be different from the age restrictions applicable in the Gojek App.
    3. You agree to release Us from any submitted claim and loss incurred in any form, either directly or indirectly, related to or in connection with the Third-Party Content, misrepresentation, breach of warranties or breach of terms in this Third-Party Content Terms of Use or non-performance of obligations under this Third-Party Content Terms of Use by You. 
    4. We and/or the related Third-Party Content Provider has the right to refuse Your Third-Party Content Service request if We and/or the Third-Party Content Provider has reasonable reasons to suspect that You have, or by accepting Your request, You will violate this Third-Party Content Terms of Use, the Gojek Terms of Use or applicable laws and regulations. 

How to Contact Us

You Can contact us by e-mail to the following address customerservice@go-jek.com or by telephone number (021) 5084 9000 (Gojek Call Center). All Your correspondence will be recorded and stored for Our records. 

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