GOFOOD PLUS TERMS AND CONDITIONS

as of 22 January 2024

GoFood PLUS is a package that entitles you to a vouchers, discounts and/or other benefits provided by Us, the Delivery Service Providers and/or the Offer Providers in Indonesia (“GoFood+”). These GoFood+ Terms and Conditions govern your purchase and use of Your GoFood+ package (“GoFood+ Terms”) and are an integral part of the Gojek Terms of Use.

By purchasing a GoFood+ package, you agree to these GoFood+ Terms, as well as any additional terms specified in the offer You receive through the Gojek Application (“Offer”). Your Offer includes important details and restrictions, therefore, please read the details of Your Offer carefully before purchasing a GoFood+ package. Your usage and purchase of the GoFood+ package represents your acceptance of the GoFood+ Terms of Use.

There may be more than one GoFood+ package offered by Gojek which GoFood+ Benefits may vary. Details of each package will be provided under Your Promo Page > Subscriptions.

• GoFood+ Benefits:

  • You will be entitled to various offers for selected Services within the Application as determined by Us for the duration of your GoFood+ package (“GoFood+ Benefits”).
  • The GoFood+ Benefits can be in the form of, but not limited to, either:
    1. discounts on handling and delivery fee and/or any other fees charged by the Delivery Service Provider(s);
    2. Vouchers to reduce trip fare, cart/product price, platform fee and/or any other fees charged by the Service Provider(s) and/or Us; and/or
    3. other benefits and offers as may be communicated by Us on the Application and/or other official communication channels.

• Fees & Payment:

  1. In order to obtain the GoFood+ Benefits, You are required to pay a subscription fee based on the GoFood+ package opted by You. You can choose a payment method made available by Us for the purchase of GoFood+.

• Duration and Renewal:

  1. The duration of the GoFood+ package will be specified and will follow the rules of the selected Offer. Your GoFood+ package and its benefits will automatically renew at the end of each GoFood+ package period. The subscription fee will be automatically deducted from the selected payment method. If your GoPay and/or GoPay Coins balance is insufficient to pay for the renewal, the automatic renewal of your GoFood+ package will fail and you will no longer be able to enjoy the GoFood+ Benefits.

• GoFood+ Subscription from Other Platforms:

  • For GoFood+ packages purchased outside the Gojek Application, the following terms shall apply:
    1. Purchases can be made by following the terms and conditions that apply to the site/platform.
    2. The terms and conditions of the GoFood+ package will follow those stated in the Gojek Application or GoFood+ blog.
    3. Any differences between the provisions of the GoFood+ terms and conditions and those on the related platform/site, then for any GF+ package purchased, these GoFood+ Terms on the Gojek Application or GF+ blog will prevail, unless determined otherwise by Gojek.
    4. You can only have one active GoFood+ package at the same time in your Gojek Application.

• Cancellation and Refund:

  1. GoFood+ packages that have been purchased are non-transferable, non-exchangeable and non-refundable, unless otherwise determined by Gojek.
  2. You are able to cancel the auto-renewal feature by following the instructions here. Once You cancel, your GoFood+ package will not be renewed but You will still have access to GoFood+ Benefits until the end of package validity period.
  3. In the event of cancellation by You, there shall be no refund on the GoFood+ Fee You paid and/or unused GoFood+ Benefits.

• General:

  1. We reserve our right to make changes to the terms and conditions of GoFood+ from time to time by providing notifications via the Gojek Application and/or the GoFood+ blog. Gojek reserves the right to: (i) make changes to Your Offer and/or GoFood+ Benefits at any time; and (ii) reject any users from subscribing to GoFood+ based on Gojek own discretion and consideration. By continuing access and usage of GoFood+ continuously after the changes come into effect, You will be deemed to have agreed to the latest terms and conditions.
  2. The GoFood+ Benefits are subject to our Service Providers availability and acceptance of request for the relevant Service(s).
  3. GoFood+ packages are only available on the latest version of the Gojek Application.