GoMart is available in: <ul><li>Alfamart: Jabodetabek, Bali, Bandung, Malang, Makassar, Medan, Palembang, Semarang, Surabaya, Solo, Yogyakarta, Cirebon, Garut, Jember, Karawang, Kediri, Madiun, Pekalongan, Purwokerto, Serang, Sukabumi, Tasikmalaya, Tegal, Balikpapan, Bandar Lampung, Banjarmasin, Batam, Manado, Palangkaraya, Pekanbaru, and Pontianak </li><li>Alfamidi: Jabodetabek, Bandung, Malang, Semarang, Solo, Surabaya, Yogyakarta, Garut, Karawang, Kediri, ... Read more

We apologize for the inconvenience. If you can't make an order and get a notification such as: <ul class="text-justify"><li class="text-justify">GoPay is not available</li><li class="text-justify">We found something not right with your account</li><li class="text-justify">Our system detected suspicious activities on your account</li><li class="text-justify">Wallet locked</li><li class="text-justify">Sorry, you can't make any orders. Please contact ... Read more

Here are the terms that you need to know before ordering GoMart: <ul><li>Maximum dimension of the product is 70 cm x 50 cm x 50 cm</li><li>Maximum weight of the product is 25kg</li><li>Additional fee for shopping bag applies in several GoMart operational areas</li><li>The available payment methods for GoMart are cash and ... Read more

In order to provide the best service to our customers, we have educated our drivers about the policies and procedures that are applied in Gojek Indonesia including how to properly interact with customers. We are really sorry you have to experience unpleasant journey with our driver ... Read more

GoMart is a service from Gojek that will help you easily buy your daily needs. When you use GoMart, our driver or GoMart shopping assistant will buy the item you ordered at the nearest store that has partnered with us and the driver will deliver it to you as ... Read more

On your GoMart order page, you can find the latest status with the following details: <ul><li>Order confirmed </li></ul> <figure class="text-center"><img src="https://lelogama.go-jek.com/cms_editor/2020/10/09/1_new.JPG" data-image="7907" style="height: auto; width: 45%;"></figure> Your order has been accepted by GoMart and we'll be looking for the driver soon. *Important ... Read more

Here's how to use GoMart: <ul> <li dir="auto">Choose GoMart in the Gojek app homepage</li> <li dir="auto">Choose the store > product that you want to order </li><li dir="auto">Confirm your order on the ‘Order Confirmation’ page and choose your preferred payment method </li> <li ... Read more

To provide you with a better GoMart shopping experience, now GoMart has a service for shopping from supermarkets (such as LotteMart). To ensure a comfortable and fast shopping experience for you, GoMart will also place a shopper as a shopping assistant in the supermarket. Not much different from ... Read more

GoMart

Q: I can't find my current order

Your ongoing order is available on the Gojek app homepage, you can see it on the 'Track your order' page as shown below. <img src="https://lh4.googleusercontent.com/V_F1pZFcLdgOM-2znXcu_3VAqSyBBRlAp-Ki1vE9OjYoeC3yJZ0Uuo_yaNnpGGTAU2871QIQBfyE7Gn1o3TAV0E7V5lMjSLkPcLrZBhdYUbXGgDCdnsZlIKntEfTqdG9-jGWBScW" style="height: auto;width: 200px"> Or, you also can follow the steps below: <ul class="text-justify"><li class="text-justify">Go to the My Profile menu on the top ... Read more

Q: How to rate GoMart ordered item

Now you can give a rating of the quality of your GoMart order. Follow these steps: <ul class="text-justify"><li class="text-justify">Choose GoMart on the Gojek app homepage</li></ul> <ul class="text-justify"><li class="text-justify">On the GoMart homepage, you will find the banner to give a rating of your GoMart ordered, then you will be ... Read more

Q: I can’t find a certain products or food

If you want to buy food, medicine, or daily needs but can’t find them in GoMart, you can use GoShop instead to purchase the products or food you want with a maximum distance of 25 km. To buy medicine, you can use GoMed service in Halodoc app. Please ... Read more

Q: Some items in GoMart are out of stock

When you use GoMart services, sometimes the items you order are not available/out of stock. If you experience this in the middle of an ongoing order, the driver or shopping assistant will contact you via chat or phone to confirm the reduction in the number of items. Once ... Read more

Q: How to get order history

Find your last 15 orders within the last 60 days on the <a href="https://gojek.link/gocore/myorders/history">'Order History'</a>* page by following these steps: <ul class="text-justify"><li class="text-justify">On the Gojek homepage, open My Profile menu by clicking on your profile photo</li><li class="text-justify">Click on My Orders menu then click on the order history that you want to see in History tab</li></ul> Or, ... Read more

Q: How to manage your payment method

You can manage your payment method for transactions in Gojek app by following these steps: <ol><li>Choose ‘Explore’ on Gojek app homepage</li><li>Click 'Setting<a href="gojek://gopay/settings" data-slate-node="element" data-slate-inline="true"></a>' on GoPay Feed (click 'More features' if you can't find it)</li><li>Click ‘Manage payment methods’</li></ol> <img src="https://go-f-one-id-production.s3.ap-southeast-1.amazonaws.com/public/d6ed6676-1fba-45f6-afd7-da76c8da06a9Eng%201.png" style="height: auto;width: 300px"> On the Manage payment methods ... Read more

Q: I paid more for the same order

If you’ve already paid twice for the same order in the Gojek app, you can report this incident to us via Gojek Help page (under My Profile menu) by clicking the Contact Us* button below. To prevent this from happening again, here are our suggestions when ordering Gojek services: <ul class="text-justify"><li class="text-justify">Pay attention to the ... Read more