In order to provide the best service to our customers, we have educated our drivers about the policies and procedures that are applied in Gojek Indonesia including how to properly interact with customers. You can give the driver rating after your trip. If you forgot to ... Read more

GoMart is a new service from Gojek where you can buy your daily needs such as toiletries, snacks, soft drinks, and many more. With GoMart, you can just easily buy your daily needs without having to choose which store to buy it from because we will assign our driver to ... Read more

Track your GoMart orders through Gojek app using order tracking feature. With that feature You can see your order status, so you don't need to wonder where your items and the driver at. These are how to track the status of your GoMart order: <ol> <li><span ... Read more

Now you don't have to go through traffic or even queue just to buy your daily needs. With GoMart, our driver will buy your daily needs based on your order. For more information about GoMart, please click <a href="https://www.gojek.com/help/gomart/apa-itu-go-mart/" nanoreplinkid="2084317713" target="_blank">here</a>. Also, you can make multiple orders at the ... Read more

GoMart

Q: Driver has completed my order status without delivering it

We always strive to give the best service to our customers. Therefore, we aspire to improve our services by educating our drivers regularly to obey the service policies and procedures. To improve our services safety and quality you can give a rating for your driver after your order completed. ... Read more

Q: Driver bought me wrong item

We’re very sorry if the driver bought you wrong item or more/less than what you’ve ordered, didn’t give you the receipt, or bought/brought you incomplete item, please report it to us via Gojek Help page (under My Account menu) by clicking the Contact us* below. We’ll do our best to solve the issue. *Contact ... Read more

Q: I paid twice for the same order

If you’ve already paid twice for the same order, please report it to us via Gojek Help page (on My Account menu) by clicking Contact Us* below the article and we’ll be glad to help you. *Contact Us button only accessible when you open this page on your phone/tablet ... Read more

Q: I didn’t receive my item

We are really sorry for what happened. We frequently educate the driver to pay attention to the terms of service including delivering orders to the customer's destination. We’re very sorry if you didn’t receive your item. Therefore, please report it to us via Gojek Help page (under My Account menu) ... Read more

Q: Price in app was different from invoice

For every order you make in Gojek app has been calculated in the best possible way so the payment you should pay to the driver is the total price stated on your app with the payment method that you choose. However, please keep in mind that there are ... Read more

Q: I forgot to pay my order to the driver

If you forgot to pay the driver for your order, no need to worry! You can report it to us via Help page (on My Account menu) in Gojek app by clicking Contact Us below this article and we will help you to pay the driver. It ... Read more

Q: Driver asked for more payment

For every order you make in Gojek app has been calculated in the best possible way so the payment you should pay to the driver is the total price stated on your app with the payment method that you choose. However, if the driver asked for more payment ... Read more