GoMart is available in: <ul><li>Alfamart: Jabodetabek, Bali, Bandung, Malang, Makassar, Medan, Palembang, Semarang, Surabaya, Solo, Yogyakarta, Cirebon, Garut, Jember, Karawang, Kediri, Madiun, Pekalongan, Purwokerto, Serang, Sukabumi, Tasikmalaya, Tegal, Balikpapan, Bandar Lampung, Banjarmasin, Batam, Manado, Palangkaraya, Pekanbaru, and Pontianak </li><li>Alfamidi: Jabodetabek, Bandung, ... Read more

In order to provide the best service to our customers, we have educated our drivers about the policies and procedures that are applied in Gojek Indonesia including how to properly interact with customers. We are really sorry you have to experience unpleasant journey with our driver ... Read more

GoMart is a service from Gojek that will help you to buy your daily needs easily. When you use GoMart, our driver will buy the items you ordered at the nearest store that has partnered with us and will deliver it to you as soon as possible within 1 ... Read more

On your GoMart order page, you can find the latest status with the following details: <ul><li>Order confirmed </li></ul> <figure class="text-center"><img src="https://lelogama.go-jek.com/cms_editor/2020/10/09/1_new.JPG" data-image="7907" style="height: auto; width: 45%;"></figure> Your order has been accepted by GoMart and we'll be looking for the driver soon. *Important ... Read more

Here's how to use GoMart: <ul> <li dir="auto">Choose GoMart in the Gojek app homepage. Or, swipe up the services menu to find GoMart</li> </ul> <div><img src="https://go-f-one-id-production.s3.ap-southeast-1.amazonaws.com/public/3a0e0c58-98a0-4c39-8dab-f6a8ff639e5bgofood%20bhs.png" alt="gofood" style="height: auto;width: 235px"></div> <ul> <li dir="auto">If you are in a service area that has ... Read more

To provide you with a better GoMart shopping experience, now GoMart has a service for shopping from supermarkets (such as LotteMart). To ensure a comfortable and fast shopping experience for you, GoMart will also place a shopper as a shopping assistant in the supermarket. Not much different from ... Read more

GoMart

Q: How to redeem promo code

If you have a voucher code to redeem, you can exchange it by following these steps: <ul><li>Click ‘Got a promo code? Enter here’ menu in ‘Promo’ page or</li></ul> <img src="https://go-f-one-id-production.s3.ap-southeast-1.amazonaws.com/public/72af8ea0-f922-4cd3-8451-f728cf3bf949promo%20page%20menu.jpg" style="height: auto;width: 350px"> <ul><li>Go to 'My profile’ page then click ‘Enter promo code’</li></ul> <img src="https://go-f-one-id-production.s3.ap-southeast-1.amazonaws.com/public/efd6f179-4abe-4e27-ac95-bca5c324b35dkode%20eng.png" style="height: auto;width: ... Read more

Q: Driver has completed my order status without delivering it

We are really sorry to hear what happened. If the driver didn’t deliver your food or goods but completed the order, you can do the following things first if you order GoFood, GoShop, GoSend, or GoMart services: <ul><li>Check your chat history with the driver (can be seen up to 24 hours ... Read more

Q: Chat to driver after the order completed

Now you can chat with your driver after the order is completed*. So, if there’s something wrong with your order such as the items you received is not complete or if the driver has completed the order but your item isn’t delivered yet, or even if you left your belongings ... Read more

Q: Driver bought me wrong item

If you received the wrong item or more/less than what you’ve ordered, we suggest you to see the chat history with the driver first in the Order History page. So you can check whether the driver has already informed you about the item you ordered. After checking the chat ... Read more

Q: I paid twice for the same order

If you’ve already paid twice for the same order, please report it to us via Gojek Help page (on My Profile menu) by clicking Contact Us* below the article and we’ll be glad to help you. *Contact Us button only accessible when you open this page ... Read more

Q: Price in app was different from invoice

We are really sorry you had to experience this problem, but please keep in mind that there are things you need to know about ordering GoFood, GoShop, or GoMart: <ul><li>The price that is shown in the app is only estimated price</li></ul> <ul><li>The driver will input the actual ... Read more

Q: I forgot to pay my order to the driver

Always check your payment method after making an order. If you forgot to pay your order to the driver because you use cash/combination payment, you can report it to us via the Help page (on My Profile menu) in Gojek app by clicking the Contact Us* button below this article and we will ... Read more

Q: Driver asked for more payment

We are deeply sorry for the driver who insisted and asked for more payment from the total price stated on the app. Please keep in mind that the payment you should pay to the driver is the total price stated on your app with the payment method that you choose. However, ... Read more