Q: GoMart service area

GoMart is available in: <ul><li>Alfamart: Jabodetabek, Bali, Bandung, Malang, Makassar, Medan, Palembang, Semarang, Surabaya, Solo, Yogyakarta, Cirebon, Garut, Jember, Karawang, Kediri, Madiun, Pekalongan, Purwokerto, Serang, Sukabumi, Tasikmalaya, and Tegal </li><li>Alfamidi: Jabodetabek, Bandung, Malang, Semarang, Solo, Surabaya, Yogyakarta, Garut, Karawang, Kediri, Madiun, Serang, ... Read more

Q: I forgot to pay my order to the driver

Always check your payment method after making an order. If you forgot to pay your order to the driver because you use cash/combination payment, you can report it to us via the Help page (on My Profile menu) in Gojek app by clicking the Contact Us* button below this article and we will ... Read more

Question 1

GoMart service area

Accepted Answer

GoMart is available in:

Alfamart: Jabodetabek, Bali, Bandung, Malang, Makassar, Medan, Palembang, Semarang, Surabaya, Solo, Yogyakarta, Cirebon, Garut, Jember, Karawang, Kediri, Madiun, Pekalongan, Purwokerto, Serang, Sukabumi, Tasikmalaya, and Tegal
Alfamidi: Jabodetabek, Bandung, Malang, Semarang, Solo, Surabaya, Yogyakarta, Garut, Karawang, Kediri, Madiun, Serang, ... Read more

Question 2

How to redeem promo code

Accepted Answer

If you have a voucher code to redeem, you can exchange it by following these steps:

Click ‘Got a promo code? Enter here’ menu in ‘Promo’ page or

Go to 'My profile’ page then click ‘Enter promo code’

Question 3

Driver has completed my order status without delivering it

Accepted Answer

We are really sorry to hear what happened.

If the driver didn’t deliver your food or goods but completed the order, you can do the following things first if you order GoFood, GoShop, GoSend, or GoMart services:

Check your chat history with the driver (can be seen up to 24 hours ... Read more

Question 4

Chat to driver after the order completed

Accepted Answer

Now you can chat with your driver after the order is completed*. So, if there’s something wrong with your order such as the items you received is not complete or if the driver has completed the order but your item isn’t delivered yet, or even if you left your belongings ... Read more

Question 5

Driver bought me wrong item

Accepted Answer

If you received the wrong item or more/less than what you’ve ordered, we suggest you to see the chat history with the driver first in the Order History page. So you can check whether the driver has already informed you about the item you ordered.

After checking the chat ... Read more

Question 6

I paid twice for the same order

Accepted Answer

If you’ve already paid twice for the same order, please report it to us via Gojek Help page (on My Profile menu) by clicking Contact Us* below the article and we’ll be glad to help you.

*Contact Us button only accessible when you open this page ... Read more

Question 7

Driver was Impolite

Accepted Answer

In order to provide the best service to our customers, we have educated our drivers about the policies and procedures that are applied in Gojek Indonesia including how to properly interact with customers.

We are really sorry you have to experience unpleasant journey with our driver ... Read more

Question 8

Price in app was different from invoice

Accepted Answer

We are really sorry you had to experience this problem, but please keep in mind that there are things you need to know about ordering GoFood, GoShop, or GoMart:

The price that is shown in the app is only estimated price

The driver will input the actual ... Read more

Question 9

I forgot to pay my order to the driver

Accepted Answer

Always check your payment method after making an order. If you forgot to pay your order to the driver because you use cash/combination payment, you can report it to us via the Help page (on My Profile menu) in Gojek app by clicking the Contact Us* button below this article and we will ... Read more

Question 10

Driver asked for more payment

Accepted Answer

We are deeply sorry for the driver who insisted and asked for more payment from the total price stated on the app.

Please keep in mind that the payment you should pay to the driver is the total price stated on your app with the payment method that you choose. However, ... Read more

Question 11

What is GoMart?

Accepted Answer

GoMart is a service from Gojek that will help you to buy your daily needs easily.

When you use GoMart, our driver will buy the items you ordered at the nearest store that has partnered with us and will deliver it to you as soon as possible within 1 ... Read more

Question 12

GoMart order status

Accepted Answer

On your GoMart order page, you can find the latest status with the following details:

Order confirmed

Your order has been accepted by GoMart and we'll be looking for the driver soon. *Important ... Read more

Question 13

How to use GoMart

Accepted Answer

Here's how to use GoMart:

Choose GoMart in the Gojek app homepage. Or, swipe up the services menu to find GoMart

If you are in a service area that has ... Read more

Question 14

Daily needs in GoMart

Accepted Answer

With GoMart, you can easily buy your daily needs in these categories:

1. Household Needs

Basic Food
Instant Food
Snacks
Soft Drinks
Pet Products
Cooking Gas
Toiletries
Fresh products: Ice cream, fresh meat, fruits and vegetables, canned food, and frozen food.

2. Home & Lifestyle

Kitchen Appliances
Stationery
Clothes and Footwears

3. Beauty and Personal Care

Question 15

GoMart's Shopper

Accepted Answer

To provide you with a better GoMart shopping experience, now GoMart has a service for shopping from supermarkets (such as LotteMart). To ensure a comfortable and fast shopping experience for you, GoMart will also place a shopper as a shopping assistant in the supermarket.

Not much different from ... Read more

Question 16

GoMart order statuses in supermarket

Accepted Answer

On your GoMart order page, you can find the latest status with the following details:

Order confirmed

Your order is accepted and the system will find a shopper who will help you to prepare the order.

Question 17

Payment combination using GoPay/PayLater and cash

Accepted Answer

Want to order something but your GoPay or PayLater balance is only enough to pay for part of the total amount of your order? Just combine it with cash!*

*GoPay promos still apply

GoPay & Cash Combination

Can be used for these services:

GoFood
GoShop
GoMart

PayLater & Cash Combination

Can only ... Read more

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