GoMart is available in: <ul><li>Alfamart: Jabodetabek, Bali, Bandung, Malang, Makassar, Medan, Palembang, Semarang, Surabaya, Solo, and Yogyakarta. </li><li>Alfamidi: Jabodetabek, Bandung, Malang, Semarang, Solo, Surabaya, and Yogyakarta.</li><li>Sayurbox: Jakarta and Depok.</li><li>Kibif: North Jakarta, South Jakarta, and Bekasi.<span ... Read more

In order to provide the best service to our customers, we have educated our drivers about the policies and procedures that are applied in Gojek Indonesia including how to properly interact with customers. You can give the driver rating after your trip. If you forgot to ... Read more

GoMart is a service from Gojek that will help you to buy your daily needs easily. When you use GoMart, our driver will buy the items you ordered at the nearest store that has partnered with us and will deliver it to you as soon as possible within 1 ... Read more

On your GoMart order page, you can find the latest status with the following details: <ul><li>Order confirmed </li></ul> <figure class="text-center"><img src="https://lelogama.go-jek.com/cms_editor/2020/10/09/1_new.JPG" data-image="7907" style="height: auto; width: 45%;"></figure> Your order has been accepted by GoMart and we'll be looking for the driver soon. *Important ... Read more

Here's how to use GoMart: <ul> <li dir="auto">Choose GoMart in the Gojek app homepage. Or, swipe up the services menu to find GoMart</li> </ul> <div><img src="https://go-f-one-id-production.s3.ap-southeast-1.amazonaws.com/public/3a0e0c58-98a0-4c39-8dab-f6a8ff639e5bgofood%20bhs.png" alt="gofood" style="height: auto;width: 235px"></div> <ul> <li dir="auto">If you are in a service area that has ... Read more

GoMart

Q: Driver has completed my order status without delivering it

We are really sorry to hear what happened. If the driver didn’t deliver your groceries but completed the order, you can do the following things first: <ul><li>Check your chat history with the driver (can be seen up to 24 hours after the order is completed). Perhaps the driver has notified ... Read more

Q: Chat to driver after the order completed

Now you can chat with your driver up to 15 minutes after the order is completed. So, if there’s something wrong with your order such as the items you received is not complete or if the driver has completed the order but your item isn’t delivered yet, you can still ask the ... Read more

Q: Driver bought me wrong item

We’re very sorry if the driver bought you wrong item or more/less than what you’ve ordered, didn’t give you the receipt, or bought/brought you incomplete item, please report it to us via Gojek Help page (under My Account menu) by clicking the Contact us* below. We’ll do our best to solve the issue. *Contact ... Read more

Q: I paid twice for the same order

If you’ve already paid twice for the same order, please report it to us via Gojek Help page (on My Profile menu) by clicking Contact Us* below the article and we’ll be glad to help you. *Contact Us button only accessible when you open this page ... Read more

Q: I didn’t receive my item

We are really sorry for what happened. We frequently educate the driver to pay attention to the terms of service including delivering orders to the customer's destination. We’re very sorry if you didn’t receive your item. Therefore, please report it to us via Gojek Help page (under My Account menu) ... Read more

Q: Price in app was different from invoice

For every order you make in Gojek app has been calculated in the best possible way so the payment you should pay to the driver is the total price stated on your app with the payment method that you choose. However, please keep in mind that there are ... Read more

Q: I forgot to pay my order to the driver

Always check your payment method after making an order. If you forgot to pay your order to the driver because you use cash/combination payment, you can report it to us via the Help page (on My Profile menu) in Gojek app by clicking the Contact Us* button below this article and we will ... Read more

Q: Driver asked for more payment

For every order you make in Gojek app has been calculated in the best possible way so the payment you should pay to the driver is the total price stated on your app with the payment method that you choose. However, if the driver asked for more payment ... Read more