If you can't see your ongoing order, first, you need to make sure that you’ve seen your Gojek app home page to see your order through 'Track your order'.

Or, you also can follow the steps below to find your ongoing order:

• Go to the My Profile menu on the top right on your Gojek app homepage

• Choose ‘My orders’. Then you’ll see your ongoing order.

If you have followed 2 steps above but the ongoing order still does not appear, please remain calm and follow these steps:

• Make sure the data service and your internet package are available
• Log out of your Gojek application, then log in again

But if you're still unable to find your ongoing order and you have already followed the steps above, you can report this incident to us via Gojek Help page (under My Profile menu) by clicking the Contact Us* button below.

*Contact Us button only accessible when you open this page on your phone/tablet