Help /gomart /
Driver has completed my order status without delivering it
Driver has completed my order status without delivering it

We are really sorry if the driver did not deliver your order, but suddenly the order status was completed/delivered.

Do these things as the first solution:

  • Check your chat history with the driver (can be seen up to 24 hours after the order is completed). Perhaps the driver has notified and informed that your order/items have been received by someone else.

  • If there is no news from the driver, you can contact the driver via chat up to 2 hours after the order is completed.

  • For GoFood, you can call the driver via Orders > History > choose your order > click "Need help" > click "Chat with Support" > click "Driver completed my order without delivering"  > give your answer and you’ll find the call button.

However, if the driver cannot be contacted and your order/goods are still not delivered after you have waited, you can report this incident to us by clicking the Contact us* button below.

Please make sure that this article is suitable for your issue, as the driver you report will be sanctioned in accordance with the applicable provisions in Gojek Indonesia. If you’re not sure this is the right article, you can find another one in the Help page that is more suitable for your report.

*Contact Us button is only accessible when you open this page on your phone/tablet