Q: Autodebet Payment for BPJS Kesehatan

To set Autodebet for BPJS Kesehatan on GoTagihan, you can register it first when making a payment by following these steps: <ol><li>On Gojek homepage, choose ‘GoTagihan’</li><li>Choose ‘BPJS Kesehatan’</li><li>Input your BPJS Kesehatan Virtual Account number then click ‘Yes’ on the ‘BPJS Autodebet Registration’ menu<img src="https://go-f-one-id-integration.s3.ap-southeast-1.amazonaws.com/public/bb87b791-04f5-438f-93e2-174a11b983a1AutodebitBPJSENG.png" style="0px 0px 0px 3px; max-width: 300px; ... Read more

Q: How to buy digital vouchers

To buy digital vouchers such as game items/vouchers or streaming voucher, you can follow the steps below: <ol><li>Choose GoTagihan on the Gojek homepage</li><li>Choose or search the digital voucher you want to buy</li><li>Enter your Customer/User/Player ID if it’s needed</li><li>Choose amount of voucher then click 'Next'</li><li>Click 'Pay Now'</li></ol> Scan fingerprint/face or enter ... Read more

Q: How to top up e-money

If you want to top up your e-money card on GoTagihan, make sure your NFC feature is activated or enter the card number correctly. Then, you can follow the steps below: <ol><li>Choose GoTagihan on Gojek homepage</li><li>Click ‘Electronic Money’</li><li>Place your e-money card on the back of your phone or enter ... Read more

Question 1

How to redeem promo code

Accepted Answer

If you have a voucher code to redeem, you can exchange it by following these steps:

Click ‘Got a promo code? Enter here’ menu in ‘Promo’ page or

Go to 'My profile’ page then click ‘Enter promo code’

Question 2

Autodebet Payment for BPJS Kesehatan

Accepted Answer

To set Autodebet for BPJS Kesehatan on GoTagihan, you can register it first when making a payment by following these steps:

On Gojek homepage, choose ‘GoTagihan’
Choose ‘BPJS Kesehatan’
Input your BPJS Kesehatan Virtual Account number then click ‘Yes’ on the ‘BPJS Autodebet Registration’ menu

Question 3

How to reauthorize auto-payment

Accepted Answer

You need to re-authorize the auto-payment feature on GoTagihan if you change your GoPay PIN. To re-authorize your auto-payment, you do it through:

Notification that you’ll get if you change your GoPay PIN
Notification when you enter GoTagihan homepage
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Question 4

How to delete auto-payment

Accepted Answer

Here’s how to delete your bills from auto-payment feature:

On GoTagihan homepage, tap the 'Autopay' menu
Choose ‘Delete’
Select the bill you want to delete from auto-payment
Enter your GoPay PIN
You’ve successfully ... Read more

Question 5

Auto-payment terms of use

Accepted Answer

To use auto-payment feature on GoTagihan, please make sure you’ve read these things below:

You can only use GoPay as payment method for auto-payment feature on GoTagihan
To see your payment status, check Inbox and Payment History on GoTagihan.
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Question 6

I haven't received my PLN Token

Accepted Answer

Don’t be panic! If you haven’t received your PLN token, it would be good to check first on the 'History' menu on GoTagihan homepage to see the PLN token that you purchased is succeed. In GoTagihan History, you can see payment details, token numbers, and receipt of your transactions.

Question 7

How to buy digital vouchers

Accepted Answer

To buy digital vouchers such as game items/vouchers or streaming voucher, you can follow the steps below:

Choose GoTagihan on the Gojek homepage
Choose or search the digital voucher you want to buy
Enter your Customer/User/Player ID if it’s needed
Choose amount of voucher then click 'Next'
Click 'Pay Now'

Scan fingerprint/face or enter ... Read more

Question 8

How to top up e-money

Accepted Answer

If you want to top up your e-money card on GoTagihan, make sure your NFC feature is activated or enter the card number correctly. Then, you can follow the steps below:

Choose GoTagihan on Gojek homepage
Click ‘Electronic Money’
Place your e-money card on the back of your phone or enter ... Read more

Question 9

How to set auto-payment

Accepted Answer

To set an auto payment on GoTagihan, you need to pay manually on the biller you want to set first. Then, you can follow the steps below:

Choose ‘Set an Auto-Payment’ on the transaction detail pages
Tab ‘Set Now’
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Question 10

E-money balance can’t be updated

Accepted Answer

Please make sure these things below if your e-money balance can’t be updated after top up:

If you update your balance using NFC, make sure you don’t move the card from the back of your phone during the update balance process
If you update your balance at the ATM, make ... Read more

Question 11

How to see payment history

Accepted Answer

To see payment history, choose ‘History’ menu on GoTagihan home page. Then you can see a list of GoTagihan transactions that you have made, click the transaction if you want to see the detail transactions. From the 'Payment History' page, you can reorder your transaction by clicking the 'Reorder' button ... Read more

Question 12

Haven't received Game/Streaming Voucher/Item

Accepted Answer

You will receive your game/streaming voucher/item that you have purchased through for maximum 1 (one) day.

If after 1 (one) day you still haven’t received your game voucher/item gam/streaming game, please report this to us via Gojek Help page (under My Profile menu) by clicking the Contact ... Read more

Question 13

Bills hasn't been paid after transaction made

Accepted Answer

You already paid your bill with GoBills, but your bill hasn't been paid? Relax, your payment process has been received and is in the process, please wait until maximum of 1 (one) day.

However, if after 1 (one) day your bill is still not paid, please ... Read more

Question 14

What is GoTagihan?

Accepted Answer

On GoTagihan you can pay your bills, buy certain digital vouchers, and top up phone credit/mobile data/e-money in a simple way by using your GoPay balance only on Gojek app.
*GoTagihan is a newest version of GoBills and currently only available for Android users.

At the moment, you can use GoTagihan ... Read more

Question 15

Admin fee, due dates & fines

Accepted Answer

ADMINISTRATION FEE

DUE DATES & FINES

*For GoBills services, we suggest you to pay before the payment due date

**Fines and due date depend on each Biller’s ... Read more

Question 16

How to pay bills

Accepted Answer

To pay bills, you can follow the steps below:

Choose the service/product you want to pay
Input your Customer ID
The amount of the bill you need to pay will appear on the screen

Question 17

Haven’t received SPIL’s e-DO

Accepted Answer

SPIL will send you the link of the e-DO via SMS to your registered phone number on SPIL, once your payment on GoTagihan is successful. Please wait for maximum one day to receive the e-DO link.

However, if after one day you haven’t received the e-DO link, please contact SPIL’s ... Read more

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