On GoTagihan you can pay your bills, buy certain digital vouchers, and top up phone credit/mobile data/e-money in a simple way by using your GoPay balance or GoPayLater on Gojek app. You can use GoTagihan to pay for: <ul><li>Top Up & Data Package- Pulsa- Data Package- PLN Token- Electronic Money* ... Read more

To pay bills, you can follow the steps below: <ol><li>Choose GoTagihan on the Gojek homepage</li><li>Choose or search the service/product you want to pay</li><li>Input your Customer ID</li><li>The amount of the bill you need to pay will appear on the screen</li><li>Click 'Pay Now'</li><li>Scan fingerprint/face or enter your GoPay PIN ... Read more

GoTagihan

Q: Can't redeem promo code

If you're sure your promo code is valid based on its Terms & Conditions but it’s still cannot be redeemed, you can report this incident to us via Gojek Help page (under My Profile menu) by clicking the Contact Us* button below. *Contact Us button only accessible when you open this page on your phone/tablet. Read more

Q: How to redeem promo code

If you have a voucher code to redeem, you can exchange it by following these steps: <ul><li>On the ‘Promos’ page, click ‘Got a promo code? Enter here’ menu; or</li></ul> <figure class="text-center"><img src="https://lelogama.go-jek.com/cms_editor/2022/03/24/EN_new_klik_promo.jpg" style="cursor: pointer; width: 250px;"></figure> <figure class="text-center"><img src="https://lelogama.go-jek.com/cms_editor/2022/03/22/EN_masukkan_kode_promo.jpg" style="cursor: pointer; width: 250px;"></figure> <ul><li>Go to 'My profile’ page then click ‘Enter promo ... Read more

Q: Auto-payment on GoTagihan was failed

Always make sure these things below so your auto-payment will always succeed: <ul><li>Your GoPay balance is sufficient while on the payment schedule</li><li>Your GoPay wallet isn’t blocked</li><li>If you changed your GoPay PIN, please reauthorize* your auto-payment first. </li><li></li></ul>*Click <a href="https://www.gojek.com/help/gotagihan/cara-verifikasi-ulang-pembayaran-otomatis/" data-slate-node="element" data-slate-inline="true">HERE</a> to see how to reauthorize If the auto-payment process still ... Read more

Q: Report unknown transaction

If you feel that your GoPay balance does not show the correct amount when you did not make any transactions, report it to us via Gojek Help page (under My Profile menu) by clicking the Contact Us* button below. *Contact Us button only accessible when you open this page ... Read more

Q: Bill still remains after payment

Your payment process has been received and is in the process, please wait until the maximum of 1 (one) business day. However, if after 1 (one) business day your bill is still not paid, please report it to us via Gojek Help page (under My Profile menu) by clicking the ... Read more

Q: Payment on GoTagihan was failed

If you cannot make a payment through GoTagihan, please make sure these following things: <ul><li>You are using the latest version of Gojek app</li><li>Your GoPay balance is sufficient to make a payment</li><li>You have a stable internet connection</li><li>The bills have not been paid before</li><li>You entered the correct billing code/customer ID/phone number</li><li>Your payment ... Read more

Q: How to top up phone credit/data package

Here's how to top up your phone credit and buy a mobile data package: <ul><li>Choose GoPulsa or GoTagihan on the homepage.</li><li>On the Top Up & Data Package menu, choose ‘Pulsa’ to purchase phone credit or choose ‘Mobile Data' to purchase mobile data</li></ul> <img src="https://go-f-one-id-production.s3.ap-southeast-1.amazonaws.com/public/2a2ec2a9-472b-4127-ac49-2eddea8951f0PulsaENG.png" style="height: auto;width: 250px"> ... Read more

Q: How to delete auto-payment

Here’s how to delete your bills from auto-payment feature: <ol><li>On GoTagihan homepage, choose 'Autopay'</li><li>Choose ‘Delete’</li><li>Select the bill you want to delete from auto-payment</li><li>Enter your GoPay PIN</li><li>You’ve successfully deleted your bill from auto-payment feature</li></ol> You can only delete your bill one at a time. If you want to delete ... Read more

Q: Auto-payment terms of use

To use auto-payment feature on GoTagihan, please make sure you’ve understood these things below: <ul><li>You can only use GoPay as the payment method for auto-payment feature on GoTagihan</li><li>To see your payment status, check the Inbox menu and Payment History on GoTagihan.</li><li>If you change your GoPay PIN, please re-enter ... Read more

Q: Auto debit Payment for BPJS Kesehatan

To set Auto debit for BPJS Kesehatan on GoTagihan, you need to register your card number by following these steps: <ul><li>On Gojek homepage, choose ‘GoTagihan’</li><li>Choose 'BPJS Kesehatan'</li><li>Choose ‘Set BPJS auto debit’</li></ul> <figure class="text-center"><img src="https://go-f-one-id-production.s3.ap-southeast-1.amazonaws.com/public/b3c9c889-6568-479d-9bb2-ce6049118321bpjs%20autodebit%20english.png" style="height: auto;width: 350px"></figure> <ul><li>Input your BPJS Kesehatan card number or Virtual Account (VA) number, ... Read more