If you cannot make a payment through GoTagihan, please make sure these following things:

• You are using the latest version of Gojek app
• Your GoPay balance is sufficient to make a payment
• Limit/balance in Credit/Debit card is sufficient
• You have a stable internet connection
• The bills have not been paid before
• You entered the correct billing code/customer ID/phone number
• Your payment nominal does not exceed the maximum GoPay balance limit. For more information, click here
• If you buy a PLN token, your kWh (electrical power) does not exceed the maximum limit that is determined by PLN
• Enter the GoPay PIN correctly. Click here to find out how to set GoPay PIN 

If you still cannot make a payment, please report this to us via Gojek Help page (under My Profile menu) by clicking the Contact Us* button below. We will help you.

*Contact Us button only accessible when you open this page on your phone/tablet.