Help /gotagihan /
I can’t use Jago to pay my order
I can’t use Jago to pay my order

If you can’t pay with your Jago balance, please make sure things below: 

  • You have a stable internet connection
  • You have linked your main Jago account
  • Your Jago balance is sufficient 
  • Your GoPay account is active and not blocked
  • Your Jago balance can only be used as the payment method for GoRide, GoFood, GoCar, GoBluebird, and GoTagihan service

If you’re facing a problem with your Jago account, you can contact Jago Customer Service at 1500746 or +62 21 3000 0746, or you can send email to tanya@jago.com