If you can’t pay with your Jago balance, please make sure things below: 

• You have a stable internet connection
• You have linked your main Jago account
• Your Jago balance is sufficient 
• Your GoPay account is active and not blocked
• Your Jago balance can only be used as the payment method for GoRide, GoFood, GoCar, GoBluebird, and GoTagihan service

If you’re facing a problem with your Jago account, you can contact Jago Customer Service at 1500746 or +62 21 3000 0746, or you can send email to tanya@jago.com