My GoPay balance was lost after cancelling order

When GoPay balance deducted after canceling the order, you can do these things below:

• Ensure you have a good internet connection
• Close and re-open Gojek app
• Log out and log in

But after you’ve done those things above but your GoPay balance is still incorrect, please report it to us by clicking the Contact Us* button below. 

*) Contact Us button is only accessible when you open this page on your phone/tablet

Note:

If your GoPay balance is lost due to account hijacking or other fraud, you can report it in these following article:

• My account was hijacked by someone else
• I experienced a scam