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My GoPay balance was lost after cancelling order

When GoPay balance deducted after canceling the order, you can do these things below:

  • Ensure you have a good internet connection
  • Close and re-open Gojek app
  • Log out and log in

But after you’ve done those things above but your GoPay balance is still incorrect, please report it to us by clicking the Contact Us* button below. 

*) Contact Us button is only accessible when you open this page on your phone/tablet


If your GoPay balance is lost due to account hijacking or other fraud, you can report it in these following article:

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