If you experience your balance deducted for transaction failure at offline stores (e.g., shops, restaurants), the balance will automatically return.

However, if your balance has not been returned after a failed transaction at an offline store and the offline store is not able to make a refund by cash, you can report it to us by clicking the Contact Us* button below within a maximum of 7x24 hours after the transaction is made. We will gladly help you.

*) Contact Us button is only accessible when you open this page on your phone/tablet.

For transactions at Indomaret and AlfaGroup

If you face an issue when transacting in Indomaret and AlfaGroup (Alfamart, Alfamidi, DAN+DAN, Lawson), please contact their Customer Care. Here’s the contact:

1. Customer Care Indomaret:

   i. Phone: (021) 1500280

   ii. SMS: 08111500280

   iii. Email: kontak@indomaret.co.id

2. Customer care AlfaGroup (Alfamart, Alfamidi, DAN+DAN, atau Lawson):

   i. Phone: (021) 1500959

   ii. SMS: 0817111234

   iii. Email: sahabat_alfamart@sat.co.id