Transaction at online store or other applications failed but my balance was deducted
If you experience problems regarding your GoPay balance being deducted in a failed transaction at an online store or other apps; the GoPay balance will be refunded automatically.
But if your balance has not been refunded, don't hesitate to contact the online store first and ensure you already got the proof of confirmation that your order failed, and they suggest you contact Gojek / GoPay.
After getting the confirmation, you can report this matter to us by clicking the Contact Us* button below. We will gladly help you.
*) Contact Us button is only accessible when you open this page on your phone/tablet.