GoPay

Transaction at online store or other applications failed but my balance was deducted

If the transaction fails, the balance used will be refunded automatically.

Please contact the related online store/app to confirm if the balance has not been refunded. If they direct to contact us, please report it to us know by clicking the Contact us* button below and filling out the form provided.
*) Contact Us button is only accessible when you open this page on your phone/tablet.

Note: On the form, we need confirmation of evidence as shown below to follow up the issue.

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