If your order is canceled or fails, the balance you used for the transaction will not be deducted and will be returned automatically. A canceled or failed transaction can be found on the 'History' page. Here’s the sample:

What if my balance has not been returned?

Please visit the articles below for further action.

• Haven't received GoPay transfer to bank
• My balance was lost after cancelling order
• Lost my card balance after order got cancelled
• Transaction at online store or other applications failed but my balance was deducted
• Transaction at offline store failed but my balance was deducted

Notes: For payments using LinkAja, the estimated returned balance is three working days. If the problem persists, please report it to LinkAja.