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My balance was lost after cancelling order
My balance was lost after cancelling order

For canceled orders, the balance will be returned automatically (check this article).

What if my balance has not been returned?

Check how to report it according to the payment used:

  • GoPay: Report it to us by filling in the form below this article by clicking the Contact Us*.
    *) Contact Us button is only accessible when you open this page on your phone/tablet
  • LinkAja* & Jago: Report it to the related payment parties to be followed up.
    *)Estimated returned balance for LinkAja is three working days.
  • Debit/Credit Card: See further information and handling in the article: Lost my card balance after order got canceled

Please visit the articles below if the balance has not been returned due to a failed transaction.