Jago

Q: I have questions or problem with Bank Jago

If you still have other questions regarding Bank Jago, you can ask through these contacts: Hotline: 1500-746 Phone: 021-30000746 WhatsApp: 0819-247-7490 Email: <a href="mailto:tanya@jago.com" data-slate-node="element" data-slate-inline="true">tanya@jago.com</a> Support website: <a href="https://www.jago.com/en/support/contact-us" data-slate-node="element" data-slate-inline="true"></a><a href="https://www.jago.com/en/support/contact-us">https://www.jago.com/en/support/contact-us</a> Read more

Q: I can’t use Jago to pay my order

If you can’t pay with your Jago balance, please make sure things below: <ul><li>You have a stable internet connection</li><li>You have linked your main Jago account</li><li>Your Jago balance is sufficient </li><li>Your GoPay account is active and not blocked</li><li>Your Jago balance can only be used as the payment method for GoRide, GoFood, GoCar, ... Read more

Q: How to use Jago Pocket to pay my order

Now you can use your Jago Pocket to pay for GoRide, GoFood, GoCar, GoBluebird, and GoTagihan. You just need to link your Jago Pocket to your Gojek account. Before linking it, make sure you already have a Jago account. Then, you can follow these steps: <ol> <li>Select ‘Explore’ on the ... Read more

Q: Bank Jago activation via video call

After you've done with registration, your Bank Jago account is not immediately activated, preventing you from adding money or doing any transaction activities such as sending money. To fully experience your Bank Jago and access all features provided, you have to activate your account that you can do ... Read more

Q: My eKTP is already registered in Bank Jago

If your eKTP is already registered in Bank Jago and you see this notification: <figure class="text-center"><img src="https://go-f-one-id-production.s3.ap-southeast-1.amazonaws.com/public/6a314a29-2b89-4aec-b5d1-176d1688dc65kyc%20is%20already%20registered.png" style="height: auto;width: 250px"></figure> then you can just link your Jago Pockets to the Gojek app through the Manage payment methods menu in GoPay Settings page. <figure class="text-center"><img src="https://go-f-one-id-production.s3.ap-southeast-1.amazonaws.com/public/d140a858-f8f6-44f1-9091-5862d485e0bbmanage%20payment%20method%20EN.jpg" style="height: auto;width: 250px"></figure> ... Read more

Q: How to create Bank Jago account via Gojek app

You can create your own Bank Jago account in your Gojek app, you only need to follow these steps: <ol><li>Make sure you’re using the latest version of Gojek app (Jago account creation in the Gojek app is gradually available in app version 4.28)</li><li>Select ‘Explore’ on the GoPay menu</li><li>Select ‘Jago’ in ... Read more

Q: Is Bank Jago registered in OJK?

PT Bank Jago Tbk is registered and supervised by Financial Services Authority (OJK) and guaranteed by Indonesia Deposit Insurance Corporation (LPS), so your data will be secured. Read more

Getting Started

Bank Jago is a life finance solutions provider supervised by Bank Indonesia and OJK. Bank Jago helps you save & send money, top up e-Wallet (e.g GoPay), pay bills, request money from your friends, anytime and anywhere you like.