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What is Money Back Guarantee

As part of the #AmanBersamaGoPay user safety campaign, we present to you the Money Back Guarantee program.

By upgrading your account to GoPay Plus, you can enjoy the benefits of extra protection for your balance where you can claim a refund for your balance if there is a loss beyond your control, such as:

  1. Brute Force: Unauthorized login attempts that lead to account take-over
  2. Phone loss:Balance loss due phone lost
  3. Your balance was deducted, but you didn’t receive your order or the driver didn’t pick you up

To claim a refund of Money Back Guarantee, please make sure these following things first:

  • You have upgraded your GoPay account to GoPay Plus before the case happened
  • You have set the GoPay PIN before the case happened
  • Have have not claimed this program in the past 6 (six) months
  • Submit your claim in a maximum of 60 days after the case happened
  • You have read Money Back Guarantee Terms and Conditions HERE

You can submit a claim HERE*

*You can submit a claim by filling in the form that is only accessible when you open this page on your phone/tablet

With Money Back Guarantee, now you will enjoy a worry-free transaction with your balance. Don't forget to always apply J.A.G.A, because your account safety is also your responsibility

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