We are committed to your safety and security
We take the initiative to equip you with knowledge, technology advancement and protection to keep you safe with Gojek. Check out our three safe steps below:
#1 We equip you with knowledge
Maintain the security of your Gojek account and Gopay balance with OTP code
OTP Code or One Time Password is a secret code that is only given to you. This code is needed to verify yourself every time you try to log into your account or when there are changes to your Gojek account. Never share your OTP code with anyone, including those who claim to be from Gojek. Because Gojek / Driver / Partners will never ask for your OTP code.
Learn more here
Learn more here
Always be safe with Gojek by understanding how psychological manipulation works
Psychological Manipulation fraud will attack your psychological aspect by persuading or forcing you to share secret codes or other confidential stuff such as personal data, PINs or OTP codes, and/or influence you to make undue transactions. To be safe, always be vigilant and remember to practice Gojek’s safe steps.
Click to see the most common types of psychological manipulation.
Click to see the most common types of psychological manipulation.
Keep your GoPay Account Safe by Practicing These Safe Steps
We believe that ensuring your safety and security is our shared responsibility. That’s why we provide you with knowledge and technology to remind you to stay vigilant every time you use our services, including GoPay. Practice these GoPay safe steps we have listed for you and have fun with our hassle-free payment services.
Learn more here
Learn more here
We Strengthen Our Security for Your Increasing Digital Transactions
The pandemic has changed the lives of so many Indonesians, including the way we use the internet that has spiked up to 40%. It is also followed by an increase in cybercrime including social engineering fraud. As Gojek users, you have to stay alert, but rest assured because Gojek continues to strengthen its ecosystem through #AmanBersamaGojek initiative by prioritizing digital literation and technology advancement, guaranteed to protect users in an era where digital transactions are on its highest demand.
Learn more about our safety here
Learn more about our safety here
Tips for Safer Online Transactions from GoPay & BCA
In collaboration with BCA, we provide tips on safe online transactions so that your security and comfort are always maintained.
Learn more about our safety here
Learn more about our safety here
#2 We facilitate you with the latest technology advancement
We send notifications to increase your awareness of your data safety
To protect your personal data, we send notifications every time there is an attempt to access your Gojek account.
Learn more about the security features of your Gojek account here.
Learn more about the security features of your Gojek account here.
Make sure your GoPay transaction is protected with a PIN
The security of your GoPay transactions is a shared responsibility. Make sure your GoPay transaction is protected with the PIN code that you created. Keep your PIN confidential and don't give it to anyone.
Learn more about PIN here.
Learn more about PIN here.
We send notifications through Gojek’s chat feature to increase your awareness of psychological manipulation fraud
Through chat feature you will be reminded to always be vigilant in order to avoid various types of psychological manipulation (MAGIS). We will keep reminding you to avoid making any payment or transaction through other platforms such as bank transfers. Avoid, ignore and report to Gojek if you experience it.
We maintain the security of your personal data
Personal data is an important thing we must protect at any cost. Our number-masking feature will help protect your personal data as well as the driver-partners’ during your trip. Your number will be automatically disguised and the driver will contact you through the number that has been changed/disguised. Both parties can only see each other’s incognito number. Always use communication features in the application to keep your personal data safe with Gojek.
Click to learn more about our number-masking feature.
Click to learn more about our number-masking feature.
Make your family and friends calm with Gojek’s share trip feature
Our technology allows you to share real-time trips, provide driver-partner information, and your trip status to family and friends. Access this feature directly from Gojek SHIELD button on your order page.
Find out about share trip features.
Find out about share trip features.
Keep calm on the go with our emergency assistance feature
We created security features we hope you will never use as a preventive measure to keep you calm on your trip with us. In an emergency situation, Gojek is ready to accompany you. With this feature you will be connected to Gojek reaction unit that is trained to respond to emergency signals that you send via the shield button on the order page.
Learn about the emergency button feature here.
Learn about the emergency button feature here.
Keep your Gojek account safe with Gojek’s single device login
Now we have limited your account login for one device only to help you noticing if your account gets used by someone else in another device. Now you have to choose one preferred device for your Gojek account.
Learn more about device safety here.
Learn more about device safety here.
Safe Transactions with Credit and Debit Card
Transacting on Gojek has never been this practical with credit and debit card. Your online card transactions will be protected by: a series of intelligent fraud detection systems that can identify suspicious transactions; 3D Secure system with multi-step security authentication and OTP (One Time Password) to protect your card registration process optimally; and international data encryption standard to maintain the confidentiality of your online card data.
Learn more about online card protection systems used by Gojek.
Learn more about online card protection systems used by Gojek.
Akun Gojekmu Jadi Makin Aman dengan Fitur Kode Keamanan
Gojek meluncurkan fitur keamanan 2 langkah verifikasi bernama Multi-Factor Authentication agar kamu tetap aman.
Pelajari tentang Multi-Factor Authentication disini.
Pelajari tentang Multi-Factor Authentication disini.
Driver Gojek Terverifikasi
With our face recognition feature in Gojek drivers app, we want to ensure you ride safely with our trusted drivers.
More Safer with New Login Features in your Gojek App
Security for every transaction with face and fingerprint verification
Our innovation makes it easy to ensure the authorization of transactions via face verification and fingerprint scanning.
Read more here
Read more here
#3 We protect with you with insurance coverage
Your GoPay balance is guaranteed #AmanBersamaGojek
If you experience GoPay and PayLater balance loss beyond your control in cases like stolen phone or hacked account, your loss will be returned. Don't forget to upgrade your GoPay account to get GoPay’s balance protection.
Services from reliable and trusted partners
Gojek ensures that its partners have gone through personal background check and a series of training related to safety-driving, excellent service, first aid training, and anti-sexual harassment. Gojek routinely ensures that our partners have followed our code of conduct to ensure your security with Gojek.
Find out how Gojek ensures the quality of our reliable partners here.
Find out how Gojek ensures the quality of our reliable partners here.
The benefits of GoRide, GoCar and GoCar L’s insurance protection
In every trip with Gojek, you are protected by Jasa Raharja or Allianz.
Learn more about GoRide insurance protection.
Learn more about GoCar insurance protection.
Learn more about GoRide insurance protection.
Learn more about GoCar insurance protection.
GoSend ensures your items protected by insurance
As a form of protection from Gojek, items sent with GoSend are automatically covered by insurance worth up to IDR 1 million and maximum insurance coverage up to IDR 10 million by purchasing a premium insurance fee of IDR 500.
Find out the complete information here.
Find out the complete information here.
GoLife guarantees lost or damaged items
GoLife (GoMassage and GoClean) provide protection for users in cases like damaged or lost goods, physical injury, death caused by the use of services provided by partners. In collaboration with Pasar Polis, this insurance is given free to users without fee.
How to claim GoLife insurance coverage.
Complete information about GoLife protection.
How to claim GoLife insurance coverage.
Complete information about GoLife protection.
Gojek and Kemkominfo Collaboration
Practice our safe steps
Be aware of various types of fraud, including psychological manipulation that is commonly used. Through a collaboration video with the Ministry of Communication and Information, we hope you will fully understand how psychological manipulation can occur and know how to avoid it.
Don't forget, always be vigilant and follow our safe steps.
Don't forget, always be vigilant and follow our safe steps.
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