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GoPay Money Back Guarantee

As part of the  #AmanBersamaGojek safety campaign, we’d like to introduce you to GoPay Back Guaranteeprogram where you can claim a refund for your GoPay or PayLater loss due to some cases such as:

  1. Unauthorized login attempts that lead to account take-over
  2. When you lost your phone
  3. Your balance was deducted, but you didn’t receive your order or the driver didn’t pick you up.

To claim a refund for this program, please make sure these following things first:

  • You have upgraded your GoPay account before the case occurred
  • You have set GoPay PIN before the case occurred
  • Haven’t claimed this program in the past 6 (six) months.
  • Submit your claim in maximum of 7 (seven) days after the case occurred.
  • You have read GoPay Back Guarantee Terms and Conditions.*Read more information and the terms and conditions for the programHERE.

Thanks to GoPay Back Guarantee, your transactions with GoPay or PayLater now is more secure than ever. 

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