GoPay Money Back Guarantee
As part of the #AmanBersamaGojek safety campaign, we’d like to introduce you to GoPay Back Guaranteeprogram where you can claim a refund for your GoPay or PayLater loss due to some cases such as:
- Unauthorized login attempts that lead to account take-over
- When you lost your phone
- Your balance was deducted, but you didn’t receive your order or the driver didn’t pick you up.
To claim a refund for this program, please make sure these following things first:
- You have upgraded your GoPay account before the case occurred
- You have set GoPay PIN before the case occurred
- Haven’t claimed this program in the past 6 (six) months.
- Submit your claim in maximum of 7 (seven) days after the case occurred.
- You have read GoPay Back Guarantee Terms and Conditions.*Read more information and the terms and conditions for the programHERE.
Thanks to GoPay Back Guarantee, your transactions with GoPay or PayLater now is more secure than ever.