Gojek Account Log In Limitation, One Account for One Device Only
Gojek Account Log In Limitation, One Account for One Device Only
gojek / 24 Feb 2024

You may be wondering why suddenly your Gojek account that was set up in some of your devices logged out automatically? Yes, we hear you. Regarding our concern for your account safety, we limit your account login for one device only. That means you have to choose one preferred device for your Gojek account.

In case you’re wondering how to get your account logged in. We give you these steps to follow:

  1. Select your preferred device
  2. Login with your mobile number.
  3. After that, you will get a one-time password (OTP) code to verify your account which will be sent via SMS. REMEMBER! Do not share the OTP code to anyone including anyone claiming to be from Gojek!
  4. Enter the OTP code and you can go back to using your Gojek account.

This log in limitation will help you in noticing if your account gets used by someone else in another device. If your Gojek account suddenly gets logged out of your device and you never feel like trying to access your account through another device, don’t worry we’ve got you covered. Follow these steps to secure your account:

  1. Log back into your account by following the steps provided above
  2. If you experience difficulties, you can immediately contact Gojek Customer Service for assistance via email to customerservice@go-jek.com or report via the help page.

Now, if you still have other questions, you can read the Q&A; below.

Q&A; about Gojek account log in limitation

Q: Why is my Gojek account suddenly logged out of my devices?

A: This happens if there are multiple devices that were connected to your account at the same time, you will be automatically logged out of all those devices. Please log in with only one preferred device for Gojek app.

Q: What is this limitation aimed for?

A: We do this login limitation to maintain the security and improve the quality of Gojek services since the security of your Gojek account is our top priority. Always remember not to share your verification code (OTP) or Object PIN with anyone.

Q: What if I need to share an account with someone in order to monitor their whereabouts?

A: If you want to know someone else’s whereabouts, you can use the Share Trip feature. You can see more information about our Share Trip feature here.

Q: What if I want to share an account with someone so I can share my GoPay balance?

A: You can help them create a new Gojek account so you can share your GoPay balance by transferring the balance. See the full method here.

Q: What if I still want to log in to more than 1 (one) device?

A: To maintain the security and quality of Gojek services, your account can only be used for 1 device only.

Q: Is there any way I can use Gojek app on both of my cellphones?

A: You can create a new Gojek account on other devices with different mobile numbers, so you can still use Gojek on 2 (two) mobile phones with 2 (two) different accounts.

Q: I feel uncomfortable because of this limitation.

A: We do this program to maintain and improve your Gojek service and to avoid misuse of accounts by irresponsible parties. Always remember not to share your one-time password (OTP) code or GoPay PIN with anyone.

For the convenience and safety of your Gojek account, you should use one device for one account only, and when you log in to your account, do not give your verification code (OTP) to anyone including those claiming to be from Gojek!

Do not forget to share this information with all your friends and family! Take good care of your Gojek account, so you can use our services!

For further information, contact Gojek Customer Service by email to customerservice@go-jek.com.

<See How to Install GoPay Pin

<See How to Protect Verification Code