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Set PIN for Your Gojek Account Safety

Set PIN for Your Gojek Account Safety
GoPay / 22 Nov 2019

By using GoPay, you will experience hassle-free transactions. No need to worry about splitting bills with your friends also, because you can transfer GoPay balance to friends and family.

But, have you set up your PIN? PIN (Personal Identification Number) is a secret code that has to be set in your Gojek app for every GoPay user. Similar to debit card PIN, it’s used as a code before making transactions or transferring GoPay balance. Therefore, same as OTP/verification/password that is sent through SMS, your PIN code shouldn’t be shared to anyone.

If your Gojek account is safe, your GoPay balance is also! Set your PIN now!

Easy Way to Set GoPay PIN

  1. Click “Set PIN”.
  2. Put your desired PIN numbers.
  3. Put your PIN again for confirmation.
  4. Type your OTP (verification code) that is sent through SMS. Don’t share it with anyone!
  5. PIN is set!

How to Change GoPay PIN When You Forgot It

  1. Click “Explore” in the GoPay menu.
  2. In your “Settings” page, click “Forgot PIN”, or you can also choose “Forgot PIN” when you’re trying to make a transaction, transfer GoPay balance, or withdraw balance.
  3. Input your new PIN code twice.
  4. The system will send OTP code to your phone number through SMS. Don’t share it with anyone!
  5. Done!

How to Change GoPay PIN

  1. Click “Explore” in the GoPay menu.
  2. Click “Settings”.
  3. Choose “Change PIN”.
  4. Input 6 numbers of your new PIN.
  5. Input the 6 numbers again for confirmation.
  6. Done!

Take a deep breath, because your GoPay balance will be even safer with PIN. Remember to not share it with anyone else! Gojek will never ask for your PIN and verification code.


If you have further questions or any other information, you can go to Help Page or email customerservice@gojek.com