You can find two payment options on GoTix Booking Confirmation page: <img src="https://go-f-one-id-production.s3.ap-southeast-1.amazonaws.com/public/7d545543-50b2-4899-9469-fdc4d0883a42GoTix%20Payment%20Methpd.png" style="height: auto;width: 250px"> <ul><li>‘Payment by GoPay’ to pay with GoPay, PayLater*, or LinkAja. Click [⋮] to choose one of them.</li><li>‘Credit/Debit Card’ to pay with your credit/debit card. Prepare your card number, card expiry date, ... Read more

GoPulsa

Q: Purchases on GoPulsa have not been received

If you haven’t received mobile data/phone credit after buying it, please wait for a maximum of 1 business day. If you're still facing the issue after waiting for it, you can report this to us via Gojek Help page (under My Profile menu) by clicking the Contact Us* button below. ... Read more

Q: Can't redeem promo code

If you're sure your promo code is valid based on its Terms & Conditions but it’s still cannot be redeemed, you can report this incident to us via Gojek Help page (under My Profile menu) by clicking the Contact Us* button below. *Contact Us button only accessible when you open this page on your phone/tablet. Read more

Q: Unable to transact on GoPulsa

If you are unable to purchase mobile data/phone credit on GoPulsa, please make sure you have followed these steps: <ul><li>Your GoPay balance is sufficient to make transactions</li><li>The destination phone number has been entered correctly and the provider is available on GoPulsa</li><li>GoPay PIN has been entered correctly</li></ul> If you have confirmed the things metioned ... Read more

Q: How to redeem promo code

If you have a voucher code to redeem, you can exchange it by following these steps: <ul><li>On the ‘Promos’ page, click ‘Got a promo code? Enter here’ menu; or</li></ul> <figure class="text-center"><img src="https://lelogama.go-jek.com/cms_editor/2022/03/24/EN_new_klik_promo.jpg" style="cursor: pointer; width: 250px;"></figure> <figure class="text-center"><img src="https://lelogama.go-jek.com/cms_editor/2022/03/22/EN_masukkan_kode_promo.jpg" style="cursor: pointer; width: 250px;"></figure> <ul><li>Go to 'My profile’ page then click ‘Enter promo ... Read more

Q: How to see payment history

To see the payment history, choose the ‘receipt and time’ logo on GoTagihan home page. Then, you can see a list of GoTagihan transactions that you have made, click the transaction if you want to see the detailed transactions. From the 'Payment History' page, you can filter the transaction by category. Or, if you want to reorder your transaction, ... Read more

Q: Report unknown transaction

If you feel that your GoPay balance does not show the correct amount when you did not make any transactions, report it to us via Gojek Help page (under My Profile menu) by clicking the Contact Us* button below. *Contact Us button only accessible when you open this page on your phone/tablet. Notes: ... Read more

Q: Available provider in GoPulsa

List of providers that are available in GoPulsa: <ul><li>Telkomsel (Simpati, AS)</li><li>Indosat</li><li>XL Axiata</li><li>Tri</li><li>SMARTFren</li><li>AXIS</li></ul> Read more

Q: How to see pulsa/mobile data payment history

To see payment history, choose ‘History’ menu on GoTagihan home page. Then you can see a list of GoTagihan transactions that you have made, click the transaction if you want to see the detail transactions. From the 'Payment History' page, you can reorder your transaction by clicking the 'Reorder' button on the transaction. <img src="https://lh6.googleusercontent.com/mICiUcVdu775e2Nszbw51aU9zFSFCATANXW8YwRGZU5Y1gklFL3fYwBEsWS-WVikgdNgJl4x7iLosfjdhLp191q3IPo-9r7rV8TA_0tRy-s-KoAIl0kwUn1ZVAEoZX2H3_tH2xRR" width="330" height="240" style="cursor: pointer; ... Read more

Q: How to top up phone credit/data package

Here's how to top up your phone credit and buy a mobile data package: <ul><li>Choose GoPulsa or GoTagihan on the homepage.</li><li>On the Top Up & Data Package menu, choose ‘Pulsa’ to purchase phone credit or choose ‘Mobile Data' to purchase mobile data</li></ul> <img src="https://go-f-one-id-production.s3.ap-southeast-1.amazonaws.com/public/2a2ec2a9-472b-4127-ac49-2eddea8951f0PulsaENG.png" style="cursor: pointer; width: 250px;"> <ul><li>Enter the phone number that ... Read more