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How to buy and claim Cracked Screen Protection
Here are how to purchase Cracked Screen Protection:
- Choose GoTagihan on the homepage.
- Choose Pulsa or Data Package.
- Enter the phone number and nominal credit or data package.
- In Receiver Detail page, Cracked Screen Protection add-on will be shown.
- Click Add To Order button to purchase the insurance.
- Choose your preferred payment method, click Pay Now.
- Activated insurance policy will be sent to your email.
How To Claim Cracked Screen Protection
- Not later than 30 calendar days from incidents, have applied and submitted all required claim documents.
- Take all steps or actions within his/her power to minimize the level of destruction or damage.
- Maintain the affected part (salvage) and make it available for inspection by the Insurer which will become the right of the Insurer.
- Claim Documents:
- Mandatory Document
- Claim Form.
- Photo of the Insured’s KTP (Identity Card).
- Date of incident.
- Chronology of event.
- Bank Account
- Cracked/Shattered Screen
- Photo of LCD product before repair (which is still cracked/broken).
- Photo LCD product after being repaired with the IMEI number on the screen.
- Photos of product repair receipts & result of analysis of the causes of damage from the service center.
- Other supporting documents required by the Insurer.
- Salvage.
- Loss of Insured Object Due to Theft:
- Statement letter from the policy (for loss of insured object due to theft).
- Statement letter from the doctor if there is a bodily injury.
- Photos of damage to property.
- Other supporting documents required by the Insurer.
- No claim can be paid under this Policy unless these conditions have been met.
- The Insured must have completed all claim submission documents within 30 calendar days after the claim submission report was submitted and received by the Insurer;
For further information related to the GoPulsa Cracked Screen Protection product, you can contact:
PT Perdana Wahana Sentosa (Prodigi)
- Call Center: 150118
- WA: +62 812-1264-0206
- Email: cs@prodiginow.com
- Email Claim: claim@prodiginow.com
- WA Claim: +62 812-8048-9167
- Website: https://prodiginow.com/
The Cracked Screen Protection Insurance policy can be accessed on the policy email sent to the user registered email.