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How to buy and claim Cracked Screen Protection
How to buy and claim Cracked Screen Protection

Here are how to purchase Cracked Screen Protection:

  • Choose GoTagihan on the homepage.
  • Choose Pulsa or Data Package. 
  • Enter the phone number and nominal credit or data package.
  • In Receiver Detail page, Cracked Screen Protection add-on will be shown.

  • Click Add To Order button to purchase the insurance.
  • Choose your preferred payment method, click Pay Now.
  • Activated insurance policy will be sent to your email.

How To Claim Cracked Screen Protection

  1. Not later than 30 calendar days from incidents, have applied and submitted all required claim documents.
  2. Take all steps or actions within his/her power to minimize the level of destruction or damage.
  3. Maintain the affected part (salvage) and make it available for inspection by the Insurer which will become the right of the Insurer.
  4. Claim Documents:
    1. Mandatory Document
      1. Claim Form.
      2. Photo of the Insured’s KTP (Identity Card).
      3. Date of incident.
      4. Chronology of event.
      5. Bank Account
    2. Cracked/Shattered Screen
      1. Photo of LCD product before repair (which is still cracked/broken).
      2. Photo LCD product after being repaired with the IMEI number on the screen.
      3. Photos of product repair receipts & result of analysis of the causes of damage from the service center.
      4. Other supporting documents required by the Insurer.
      5. Salvage.
    3. Loss of Insured Object Due to Theft:
      1. Statement letter from the policy (for loss of insured object due to theft).
      2. Statement letter from the doctor if there is a bodily injury.
      3. Photos of damage to property.
      4. Other supporting documents required by the Insurer.
    4. No claim can be paid under this Policy unless these conditions have been met.
    5. The Insured must have completed all claim submission documents within 30 calendar days after the claim submission report was submitted and received by the Insurer;

For further information related to the GoPulsa Cracked Screen Protection product, you can contact:

PT Perdana Wahana Sentosa  (Prodigi)

  • Call Center: 150118 
  • WA: +62 812-1264-0206
  • Email: cs@prodiginow.com
  • Email Claim: claim@prodiginow.com
  • WA Claim: +62 812-8048-9167
  • Website: https://prodiginow.com/ 

The Cracked Screen Protection Insurance policy can be accessed on the policy email sent to the user registered email.