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I can't use GoPay

Have you ever experienced a moment when you can not use GoPay for a payment? Let's make sure  you have done these following steps:

  • You are using the latest version of Gojek app
  • Your GoPay balance is sufficient to make a payment
  • You have a stable internet connection
  • You have upgraded your GoPay to GoPay Plus to transfer and withdraw GoPay balance to another Gojek user or bank account
    *Clickhereto see how to upgrade GoPay to GoPay Plus
  • You have allowed  your phone camera to access Gojek app to make payment by scanning the QR code
  • Enter GoPay PIN correctly
    *If you haven't set your GoPay PIN, clickhereto see information on how to set GoPay PIN

If you still cannot make a payment, it may indicate that your GoPay account is being blocked. So, to protect your GoPay balance, we have blocked the transaction. This is necessary to prevent any potential suspicious transaction made without your permission

What should I do then?
If you can’t use your GoPay, please report this to us via Gojek Help page (under My Profile menu) by clicking the Contact us* below.

*Contact Us button only accessible when you open this page on your phone/tablet