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Interface and notification problem

If you have problems with the Gojek app such as server error, GPS or network problems and other problems such as:

  1. Interface in the app remains the same after updating
  2. Order is completed but still showing
  3. Order progress is not displayed
  4. Driver Profile doesn’t appear
  5. Rating menu doesn’t appear

Please kindly follow these steps below:

  • Make sure your internet connection is stable
  • The GPS is active and in ‘High Accuracy’ mode
  • You are using the latest version of Gojek app
  • Force close your Gojek app, then clear cache
  • Kindly try to open the Gojek app again periodically then try to make an order

If your Gojek app is constantly crashing (closed automatically), please update or reinstall the app. If you are still experiencing the problems, please report it to us via Gojek Help page (under My Profile menu) by clicking the Contact Us* button below. We will gladly help you.

*) Contact Us button is only accessible when you open this page on your phone/tablet.

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