Upgrade GoPay to GoPay Plus

Upgrade your GoPay to GoPay Plus to get the other GoPay features such as:

• PayLater feature
• Extra protection for your GoPay balance
• Transfer GoPay balance to bank
• GoPay limits up to Rp10.000.000
• Transfer GoPay balance to other Gojek users
• Exclusive promo for customers who have upgraded to GoPay Plus

To upgrade GoPay to GoPay Plus, make sure you have a valid ID card (eKTP for Indonesian Citizenand PASSPORT for foreigner), also don’t forget to update your Gojek app to the latest version.

*Please note that the ID card (eKTP or Passport) you registeredcan only be used for 1 (one) Gojek account.

Ready? Let's get started! 

• Choose 'More'on GoPay features
• Click 'Plus' to upgrade your GoPay account
• Click‘Upgrade now’
• Take a clear picture of your ID Card (eKTP/PASSPORT)
• Take a clear selfie of your face with your ID Card (eKTP/PASSPORT)
• Send the documents by clicking 'Submit Documents' 

Here’s how to make a good selfie and photo ID card the correct way and to get verified in a flash:

Your ID card (eKTP or Passport)

 

• Make sure your ID card photo is fully visible and clear
• Your ID card is still active
• Your ID card photo must be captured directly, not a photocopy or other digital format

Your selfie with ID card (eKTP or PASSPORT)
 

• Make sure your selfie with ID card photo is fully visible and clear
• Make sure you’re using the same ID card with the ID card you’ve uploaded before
• Your ID card doesn’t cover your face
• Selfie with ID card must be captured directly from your phone

After submitting the documents, you can check your GoPay upgrade to GoPay Plus status with these steps: 

1. Choose 'More'on GoPay features
2. Click 'Settings'
3. Status definition in Complete Your ID:
• Pending = Documents have been accepted and are still being processed
• Approved = Your GoPay upgrade to GoPay Plus is successful
• Rejected = Your GoPay upgrade to GoPay Plus was rejected because did not match the required criteria. Please submit with the correct document. *Click here to see the information why your GoPay upgrade to GoPay Plus was rejected.

Please remember that the verification and confirmation process of GoPay account upgrade to GoPay Plus will take approximately 3x24 hours*.

*We're sorry, due to COVID-19 pandemic, the upgrade process time which usually takes a maximum of 3x24 hours might be delayed and takes a longer time than usual.