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How to upgrade GoPay account

You can upgrade your GoPay account to get the newest features such as:  

  • Transfer GoPay credit to other Gojek users
  • Withdraw GoPay credit into your bank account
  • Also keep your GoPay balance to Rp10.000.000.

To upgrade your GoPay account, make sure you have a valid identity card (KTP/SIM/PASSPORT), also don’t forget to update your Gojek app to the latest version.
*Please note that the Icard (KTP, SIM, or Passport) you registered can only be used for 1 (one) Gojek account

Now you can follow these steps to upgrade your GoPay account:

  1. Choose 'More' on GoPay features
  2. Click‘Upgrade your GoPay Account (Free)’as the picture below to continue upgrading your GoPay account

  1. Take a clear picture of your Identity Card (KTP/SIM/PASSPORT)
  2. Take a clear selfie of your face and your Identity Card (KTP/SIM/PASSPORT)
  3. Send the documents by clicking 'Submit Documents'

Here’s how to make a good selfie and photo ID card the correct way and to get verified in a flash: 

Your ID card (KTP, SIM, or Passport)

  • Make sure your ID card photo is fully visible and clear 
  • Your ID card is still active 
  • Your ID card photo must be captured directly, not a photocopy or other digital format 

Your selfie with ID card (KTP, SIM, or PASSPORT)

  • Make sure your selfie with ID card photo is fully visible and clear 
  • Make sure you’re using the same ID card with the ID card you’ve uploaded before 
  • Your ID card doesn’t cover your face 
  • Selfie with ID card must be captured directly from your phone 

After you submitted the documents, you can follow the steps below to check your GoPay Account Upgrade status:

  1. Choose 'More' on GoPay features
  2. Click 'Settings'
  3. Status definition in Complete Your ID:
    • Pending = Documents have been accepted and are still being processed
    • Approved = Your  account has successfully upgrade is successful
    • Rejected = Your account rejected because did not match the required criteria. Please submit  with the correct document. *Click here to see the information why your GoPay upgrade account was rejected.

Why my GoPay upgrade account request hasn’t been proceeded yet?

The verification and confirmation process will take approximately 3 (three) days. If you haven’t got confirmation after 3 (three) days, please report it to us via Gojek Help page (under My Account menu) by clicking the Contact Us* below.

*Contact Us button only accessible when you open this page on your phone/tablet