In order to provide the best service to our customers, we have educated our drivers about the policies and procedures that are applied in Gojek Indonesia including how to properly interact with customers. You can give the driver rating after your trip. If you forgot to ... Read more

You can send large goods using GoBox in these cities: <ol> <li>Bali (including Gianyar and Tabanan) </li><li>Balikpapan </li><li>Bandung </li><li>Cirebon </li><li>Jabodetabek </li><li>Karawang </li><li>Makassar </li><li>Malang </li><li>Medan </li><li>Palembang </li><li>Semarang (including Ungaran) </li><li>Serang </li><li>Solo </li><li>Surabaya (including Gresik and Sidoarjo) </li><li>Tasikmalaya </li><li>Yogyakarta </li></ol> Read more

You can send large items anywhere (without maximum distance), and here’s how to order GoBox <ul> <li dir = "auto">Choose GoBox in the Gojek app homepage. Or, swipe up the services menu to find GoBox</li> </ul> <div style="text-align:center;"><img src="https://go-f-one-id-production.s3.ap-southeast-1.amazonaws.com/public/c0b3f480-cb40-4532-85fd-d8b5700517dfother%20services%20-%20swipe%20up.jpg" alt="menu layanan" style="height: auto;width: 235px"/></div> ... Read more

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Q: I forgot to pay my order to the driver

If you forgot to pay the driver for your order, no need to worry! You can report it to us via Help page (on My Profile menu) in Gojek app by clicking Contact Us below this article and we will help you to pay the driver. It is ... Read more

Q: I paid twice for the same order

If you’ve already paid twice for the same order, please report it to us via Gojek Help page (on My Profile menu) by clicking Contact Us* below the article and we’ll be glad to help you. *Contact Us button only accessible when you open this page ... Read more

Q: Driver has completed my order status without delivering it

We always strive to give the best service to our customers. Therefore, we aspire to improve our services by educating our drivers regularly to obey the service policies and procedures. To improve our services safety and quality you can give a rating for your driver after ... Read more

Q: Driver asked for more payment

For every order you make in Gojek app has been calculated in the best possible way so the payment you should pay to the driver is the total price stated on your app with the payment method that you choose. However, if the driver asked for more payment ... Read more

Q: I didn’t receive my package

If you haven’t received your package, here are some things you can do: <ul><li>Check of the destination address is complete and correct</li><li>Check the driver’s location through the application</li><li>Contact the driver to make sure your order has arrived to the destination</li><li>For ... Read more

Q: Prohibited items to send

To find out what types of items that cannot be sent when using GoBox service, you can <a href="https://www.gojek.com/terms-and-condition/" target="_blank">click here</a> for more information. Read more