In order to provide the best service to our customers, we have educated our drivers about the policies and procedures that are applied in Gojek Indonesia including how to properly interact with customers. We are really sorry you have to experience unpleasant journey with our driver ... Read more

You can send large goods using GoBox in these cities: <ol> <li>Bali (including Gianyar and Tabanan) </li><li>Balikpapan </li><li>Bandung </li><li>Cirebon </li><li>Jabodetabek </li><li>Karawang </li><li>Makassar </li><li>Malang </li><li>Medan </li><li>Palembang </li><li>Semarang (including Ungaran) </li><li>Serang </li><li>Solo </li><li>Surabaya (including Gresik and Sidoarjo) </li><li>Tasikmalaya </li><li>Yogyakarta </li></ol> Read more

You can send large items anywhere (without maximum distance), and here’s how to order GoBox <ul><li>Choose GoBox in the Gojek app homepage. Or, swipe up the services menu to find GoBox</li></ul> <img src="https://go-f-one-id-production.s3.ap-southeast-1.amazonaws.com/public/5a3a5ba8-58d5-4ec6-b52e-eacb8d9df197gobox.png" style="height: auto;width: 250px"> <ul><li>Choose the type of service provided by GoBox according to your needs, Large delivery or ... Read more

GoBox

Q: How to redeem promo code

If you have a voucher code to redeem, you can exchange it by following these steps: <ul><li>Click ‘Got a promo code? Enter here’ menu in ‘Promo’ page or</li></ul> <img src="https://go-f-one-id-production.s3.ap-southeast-1.amazonaws.com/public/72af8ea0-f922-4cd3-8451-f728cf3bf949promo%20page%20menu.jpg" style="height: auto;width: 350px"> <ul><li>Go to 'My profile’ page then click ‘Enter promo code’</li></ul> <img src="https://go-f-one-id-production.s3.ap-southeast-1.amazonaws.com/public/efd6f179-4abe-4e27-ac95-bca5c324b35dkode%20eng.png" style="height: auto;width: ... Read more

Q: I forgot to pay my order to the driver

Always check your payment method after making an order. If you forgot to pay your order to the driver because you use cash/combination payment, you can report it to us via the Help page (on My Profile menu) in Gojek app by clicking the Contact Us* button below this article and we will ... Read more

Q: I paid twice for the same order

If you’ve already paid twice for the same order, please report it to us via Gojek Help page (on My Profile menu) by clicking Contact Us* below the article and we’ll be glad to help you. *Contact Us button only accessible when you open this page ... Read more

Q: Driver has completed my order status without delivering it

We are really sorry to hear what happened. If the driver didn’t deliver your items but completed the order, you can report this incident to us via Gojek Help page (under My Profile menu) by clicking the Contact Us button button below. Please note that the driver you report will ... Read more

Q: Driver asked for more payment

We are deeply sorry for the driver who insisted and asked for more payment from the total price stated on the app. Please keep in mind that the payment you should pay to the driver is the total price stated on your app with the payment method that you choose. However, ... Read more

Q: I didn’t receive my package

If you haven’t received your package, here are some things you can do: <ul><li>Check of the destination address is complete and correct</li><li>Check the driver’s location through the application</li><li>Contact the driver to make sure your order has arrived to the destination</li><li>If the status of the items/package has been delivered ... Read more

Q: Prohibited items to send

To find out what types of items that cannot be sent when using GoBox service, you can <a href="https://www.gojek.com/terms-and-condition/" target="_blank">click here</a> for more information. Read more