In order to provide the best service to our customers, we have educated our drivers about the policies and procedures that are applied in Gojek Indonesia including how to properly interact with customers. You can give the driver rating after your trip. If you forgot to ... Read more

You can send large goods using GoBox in these cities: <ol> <li>Bali (including Gianyar and Tabanan) </li><li>Balikpapan </li><li>Bandung </li><li>Cirebon </li><li>Jabodetabek </li><li>Karawang </li><li>Makassar </li><li>Malang </li><li>Medan </li><li>Palembang </li><li>Semarang (including Ungaran) </li><li>Serang </li><li>Solo </li><li>Surabaya (including Gresik and Sidoarjo) </li><li>Tasikmalaya </li><li>Yogyakarta </li></ol> Read more

You can use GoBox service to send large size items. GoBox provides a wide selection of vehicles to suit your shipping needs. GoBox provides various choices of vehicles according to your shipping needs. When you order GoBox services, you can make more than one order at the same ... Read more

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Q: I forgot to pay my order to the driver

If you forgot to pay the driver for your order, no need to worry! You can report it to us via Help page (on My Account menu) in Gojek app by clicking Contact Us below this article and we will help you to pay the driver. It ... Read more

Q: I paid twice for the same order

If you’ve already paid twice for the same order, please report it to us via Gojek Help page (on My Account menu) by clicking Contact Us* below the article and we’ll be glad to help you. *Contact Us button only accessible when you open this page on your phone/tablet ... Read more

Q: Driver has completed my order status without delivering it

We always strive to give the best service to our customers. Therefore, we aspire to improve our services by educating our drivers regularly to obey the service policies and procedures. To improve our services safety and quality you can give a rating for your driver after ... Read more

Q: Driver asked for more payment

For every order you make in Gojek app has been calculated in the best possible way so the payment you should pay to the driver is the total price stated on your app with the payment method that you choose. However, if the driver asked for more payment for the ... Read more

Q: I didn’t receive my package

If you haven’t received your package, here are some things you can do: <ul><li>Check of the destination address is complete and correct</li><li>Check the driver’s location through the application</li><li>Contact the driver to make sure your order has arrived to the destination</li><li>For ... Read more

Q: Prohibited items to send

To find out what types of items that cannot be sent when using GoBox service, you can <a href="https://www.gojek.com/terms-and-condition/" target="_blank">click here</a> for more information. Read more