GoBox will guarantee that the package you send arrives at your destination in perfect condition. In collaboration with PasarPolis, GoBox provides insurance on every package sent to all customers. Type of insurance and coverage value Order via Gojek app: <ul class="text-justify"><li class="text-justify">You will get insurance coverage to ... Read more

We apologize for the inconvenience. If you can't make an order and get a notification such as: <ul><li>GoPay is not available</li><li>We found something not right with your account</li><li>Our system detected suspicious activities on your account</li><li>Wallet locked</li><li>Sorry, you can't make any orders. Please contact our customer service for detailed information.</li><li>Please contact ... Read more

In order to provide the best service to our customers, we have educated our drivers about the policies and procedures that are applied in Gojek Indonesia including how to properly interact with customers. We are really sorry you have to experience unpleasant journey with our driver ... Read more

You can send large goods using GoBox in these cities: <ol> <li>Bali (including Gianyar and Tabanan) </li><li>Balikpapan </li><li>Bandung </li><li>Cirebon </li><li>Jabodetabek </li><li>Karawang </li><li>Makassar </li><li>Malang </li><li>Medan </li><li>Palembang </li><li>Semarang (including Ungaran) </li><li>Serang </li><li>Solo </li><li>Surabaya (including Gresik and Sidoarjo) </li><li>Tasikmalaya </li><li>Yogyakarta </li></ol> Read more

You can send large items anywhere (without maximum distance), and here’s how to order GoBox <ul><li>Choose GoBox in the Gojek app homepage. Or, swipe up the services menu to find GoBox</li></ul> <img src="https://go-f-one-id-production.s3.ap-southeast-1.amazonaws.com/public/5a3a5ba8-58d5-4ec6-b52e-eacb8d9df197gobox.png" style="height: auto;width: 250px"> <ul><li>Choose the type of service provided by GoBox according to your needs, Large delivery or ... Read more

GoBox

Q: Item shipped by GoBox was damaged

To prevent any damages when you use GoBox to ship your goods, you can do these things: <ul class="text-justify"><li class="text-justify">Make sure that the dimensions and weight of your goods are per<a href="https://www.gojek.com/id/terms-of-service/"> GoBox's terms and conditions</a></li><li class="text-justify">Padding your items with some filler like crumpled paper, bubble wrap, or air ... Read more

Q: How to find GoBox order history

To find GoBox order history, you can follow 2 ways below: <h10>First way:</h10> <ul class="text-justify"><li class="text-justify">Choose GoBox on your Gojek app homepage &gt; click the icon on the top right corner of GoBox homepage</li></ul> <figure class="text-center"><img src="https://lelogama.go-jek.com/cms_editor/2021/12/18/gobox_history.png" data-image="11992" style="height: auto;width: 200px"></figure> <ul class="text-justify"><li class="text-justify">Click 'Completed' to see your ... Read more

Q: I can't find my current order

If you can't see your ongoing order, first, you need to make sure that you’ve seen your Gojek app home page to see your order through 'Track your order'. <figure class="text-center"><img src="https://lelogama.go-jek.com/cms_editor/2021/11/26/I_cant_find_my_current_order_1.png" data-image="11794" style="cursor: pointer; width: 300px;"></figure> Or, you also can follow the steps below to find your ongoing order: ... Read more

Q: How to manage your payment method

You can manage your payment method for transactions in Gojek app by following these steps: <ol><li>Choose ‘Explore’ on Gojek app homepage</li><li>Click 'Setting<a href="gojek://gopay/settings" data-slate-node="element" data-slate-inline="true"></a>' on GoPay Feed (click 'More features' if you can't find it)</li><li>Click ‘Manage payment methods’</li></ol> <img src="https://go-f-one-id-production.s3.ap-southeast-1.amazonaws.com/public/d6ed6676-1fba-45f6-afd7-da76c8da06a9Eng%201.png" style="cursor: pointer; width: 300px;"> <figure></figure> On the Manage payment methods menu, you can: <ul><li>Set your default payment ... Read more

Q: I paid more for the same order

If you’ve already paid twice for the same order in the Gojek app, you can report this incident to us via Gojek Help page (under My Profile menu) by clicking the Contact Us* button below. To prevent this from happening again, here are our suggestions when ordering Gojek services: <ul><li>Pay attention to the payment method you’re using, ... Read more

Q: How to redeem promo code

If you have a voucher code to redeem, you can exchange it by following these steps: <ul><li>Click ‘Got a promo code? Enter here’ menu in ‘Promo’ page or</li></ul> <img src="https://go-f-one-id-production.s3.ap-southeast-1.amazonaws.com/public/72af8ea0-f922-4cd3-8451-f728cf3bf949promo%20page%20menu.jpg" style="height: auto;width: 350px"> <ul><li>Go to 'My profile’ page then click ‘Enter promo code’</li></ul> <img src="https://go-f-one-id-production.s3.ap-southeast-1.amazonaws.com/public/efd6f179-4abe-4e27-ac95-bca5c324b35dkode%20eng.png" style="height: auto;width: ... Read more

Q: I forgot to pay my order to the driver

Always check your payment method after making an order. If you forgot to pay your order to the driver because you use cash/combination payment, you can report it to us via the Help page (on My Profile menu) in Gojek app by clicking the Contact Us* button below this article and we will ... Read more

Q: I paid twice for the same order

If you’ve already paid twice for the same order, please report it to us via Gojek Help page (on My Profile menu) by clicking Contact Us* below the article and we’ll be glad to help you. *Contact Us button only accessible when you open this page ... Read more