Payment on GoTagihan was failed
If you cannot make a payment through GoTagihan, please make sure these following things:
- You are using the latest version of Gojek app
- Your GoPay balance is sufficient to make a payment
- Limit/balance in Credit/Debit card is sufficient
- You have a stable internet connection
- The bills have not been paid before
- You entered the correct billing code/customer ID/phone number
- Your payment nominal does not exceed the maximum GoPay balance limit. For more information, click here
- If you buy a PLN token, your kWh (electrical power) does not exceed the maximum limit that is determined by PLN
- Enter the GoPay PIN correctly. Click here to find out how to set GoPay PIN
If you still cannot make a payment, please report this to us via Gojek Help page (under My Profile menu) by clicking the Contact Us* button below. We will help you.
*Contact Us button only accessible when you open this page on your phone/tablet.