Payment on GoTagihan was failed

If you cannot make a payment through GoTagihan, please make sure these following things:

  • You are using the latest version of Gojek app
  • Your GoPay balance is sufficient to make a payment
  • Limit/balance in Credit/Debit card is sufficient
  • You have a stable internet connection
  • The bills have not been paid before
  • You entered the correct billing code/customer ID/phone number
  • Your payment nominal does not exceed the maximum GoPay balance limit. For more information, click here
  • If you buy a PLN token, your kWh (electrical power) does not exceed the maximum limit that is determined by PLN
  • Enter the GoPay PIN correctly. Click here to find out how to set GoPay PIN 

If you still cannot make a payment, please report this to us via Gojek Help page (under My Profile menu) by clicking the Contact Us* button below. We will help you.

*Contact Us button only accessible when you open this page on your phone/tablet.

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