GoPay balance limit

Maximum GoPay balance limit

• GoPay account hasn’t been upgraded to GoPay Plus: Rp2.000.000 (including top up, transfer and receive GoPay balance, receive cashback, etc)
• GoPay account upgraded to GoPay Plus: Rp10.000.000 (including top up, transfer and receive GoPay balance, receive cashback, etc)
• The maximum cumulative limit for GoPay balance from all transactions (top up, transfer, cashback, etc.) for upgraded/non-upgraded GoPay accounts is Rp20.000.000/month. The limit will be reset automatically every 1st of each month

Please note that you won’t be able to receive your GoPay balance top up* or receive transaction if the nominal of top up or receive balance causes your GoPay balance exceeding the specified limit. Regarding cashback in GoPay promos, the cashback can be canceled if the GoPay total amount that you receive in your account in a month exceeds the specified limit (Rp20.000.000/month).

*If you experience unreceived top up due to exceeding the GoPay balance limit, you can report it to us through this article: I haven't received my GoPay top up