GoPay

Upgrade to GoPay Plus

Follow the steps below to Upgrade GoPay Plus:

  • Choose 'Explore' on GoPay menu

  • Click ‘Plus’ on GoPay Feed (click 'More features' if you can't find it)

  • Click ‘Upgrade now’

  • Take a clear picture of your own ID Card and not a copy or scanned photo (eKTP for Indonesian Citizen/Passport for foreigner) and make sure your personal details on the ID Card is readable.

    Important!

    ID card you registered can only be used for 1 (one) Gojek account.

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  • Take a clear selfie of your face

  • Send the documents by clicking 'Submit Documents' 

    Note:

    If your eKTP is lost or damaged, you can fix it first by clicking this
    link to know how. 

GoPay upgrade status

After submitting the documents, you can check the status on the GoPay 'Settings'

  • Pending = Documents have been accepted and are still being processed

  • Approved = Your GoPay upgrade to GoPay Plus is successful

  • Rejected =  Your submission does not meet the requirements. To see the reasons, check the 'Plus' page. To avoid the same rejections, you can see the solutions reasons here.

Notes:Once your GoPay Plus status becomes "Approved", please wait for a few moments before using GoPay Plus benefits.

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