This condition can happen due to the following reasons:

• The restaurant and the driver's reception or internet connection is currently unstable, so the order status isn't updated
• The restaurant has many orders, so it takes more time to prepare yours
• We're still looking for a driver for you, as the availability is currently limited

If you already have a driver, you can contact him directly to find out the status of your order. Read more information on how to contact your driver here.