Item shipped by GoBox was damaged

To prevent any damages when you use GoBox to ship your goods, you can do these things:

  • Make sure that the dimensions and weight of your goods are per GoBox's terms and conditions
  • Padding your items with some filler like crumpled paper, bubble wrap, or air pillows.
  • Make sure you have swiped right on ‘fragile item’ before creating an order (see image below), or Print “Handle With Care” or “Fragile” and directly affix a label on your items to take the stress out of the delivery process.


If you have received a broken item after using GoBox, we are really sorry about this. We understand how you feel regarding this incident. Therefore, please report it to us via Gojek Help page (under My Profile menu) by clicking the Contact Us* button below. so we can take action on this and ensure that it won’t happen again in the future.

With this item protection policy, you can submit a claim if the item you received was broken or lost during the delivery. So, there’s nothing to worry about if you use GoBox :)

*Contact Us button only accessible when you open this page on your phone/tablet.

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