Hi Gojekers, 

In this challenging situation, we are required to be more cautious with our health, hygiene & safety. In response to that, we are implementing J3K(Stay Healthy, Hygienic and Protected) protocol, a new way to live life more comfortably. 

Introducing ProtectShield, innovation to provide extra protection from coronavirus transmission during trips with GoCar, which comes at no additional cost for you (to get this protection) or driver partners (to receive and install ProtectShield). 

Made from durable plastic material, ProtectShieldis our extensive effort to implement a new service standard with the hope of preventing COVID-19 transmission and which will gradually be available in all GoCar vehicles in 16 Indonesian cities.

The adoption of ProtectShield is a form of self-protection measure based on the recommended guidelines published by the World Health Organization (WHO), whereby stated physical insulation made from glass or plastic material is one of the Personal Protection Equipment (PPE) which role is to reduce exposure to the coronavirus.

The new upgraded ProtectShield completes our safety and hygiene initiatives that we have implemented, such as driver-partners temperature check and vehicle disinfection that are done regularly through the Gojek Safety Centres, in order to ensure the condition of driver-partners’ health and to maintain their vehicles’ hygiene. 

Now, you can also be informed on driver-partners' verified temperature check and vehicle disinfection status through the New Gojek Driver Profile after ordering a GoCar.

Gradually, we will also include the information status of ProtectShield installation in the GoCar driver profile.

In addition, we will continuously remind you to stay alert and to take care of your health. Check how you can be responsible while riding with GoCar by Being Responsible During Your Trip with GoRide & GoCar. 

Through various initiatives that have been and will be carried out, Gojek hopes to help all levels of society to adapt to the current situation. By implementing the J3K protocol together, #ThereIsAlwaysAWay to make life safer and more comfortable.