In some cases, you get a new phone number or your registered phone number is lost or inactive. Don’t worry! You can still access your pre-existed Gojek account via Gojek's account recovery feature. Account recovery enables you to access your account hassle-free, with just entering an OTP code that is sent to your verified email address.

Please follow the instruction in this link: https://www.gojek.com/vn/blog/...