Fares and Charges

Help/customer/fares-and-charges /
How do I make payment for an outstanding balance?
How do I make payment for an outstanding balance?

If you are paying by cash on your next trip, any outstanding balance from previous trips will be included in the final amount you will have to pass on to your driver.


If you are paying with a card, you’ll have to charge it onto your card and clear the payment before booking your next trip. If the payment is unsuccessful after multiple tries, try changing your payment method or add a new credit/debit card to your account. 

Browse customer topics

Accident and Safety
Order experience
Lost and Found
Business profile
Community guidelines
Vouchers and Promotion
Fares and Charges
GoCar XL
Free accident coverage
In-Vehicle Recording Device (IVRD)
GoTaxi
RideShield
Account and Privacy
GoCar