Type of GoSend services
Currently, Gojek has three types of delivery services: Instant, Same Day,and Intercity Delivery. Let’s see the differences below:
Your package will be delivered within 1 - 2 hours after being picked up by the driver. This service can be used for 24 hours.
Same Day Delivery:
Your package will be delivered within 6 - 8 hours after being picked up by the driver. The booking time of this service is 8:00 - 15:00 and is only available in Jadetabek area.
If you use the Same Day Delivery service as a shipping method when shopping at e-commerce, please visit the e-commerce help page if you want more information since each e-commerce has different terms and conditions.
GoSend in collaboration with Paxel provides a special service for shipping goods out of town from Jadetabek to Bandung, or vice versa.
For this service, if you place an order above 22.00 WIB, the courier will pick up your package the next day at 08.00 WIB. Clickherefor more information about Intercity Delivery.
Terms and Conditions about Insurance:
*Gojek provides compensation for the product loss up to Rp10.000.000. The compensation is based on receipt of purchase and or referring to the market price.
**For those who buy goods in Tokopedia, compensation of the product loss is up to 10 times the maximum shipping cost. The maximum compensation is Rp1.000.000.
***For GoSend Intercity Delivery service, Paxel provides compensation for the loss of the goods up to Rp10.000.000 when all of the insurance requirements have been fulfilled.
Other Terms and Conditions:
**For you who buy goods in Tokopedia:
If on the same day the driver has not taken the item(s) and resulting order cancellation by the driver, Tokopedia Customer Service, or Customer Service GoSend, Tokopedia will do random reimbursement to another delivery service on the following day.