Type of GoSend services
Currently, Gojek has three types of delivery services: Instant, Same Day,and Intercity Delivery. Let’s see the differences below:
Instant Delivery:
Your package will be delivered within 1 - 2 hours after being picked up by the driver. This service can be used for 24 hours.
Same Day Delivery:
Your package will be delivered within 6 - 8 hours after being picked up by the driver. The booking time of this service is 8:00 - 15:00 and is only available in Jadetabek area.
If you use the Same Day Delivery service as a shipping method when shopping at e-commerce, please visit the e-commerce help page if you want more information since each e-commerce has different terms and conditions.
Intercity Delivery:
GoSend in collaboration with Paxel provides a special service for shipping goods out of town.
Please remember:
- If you place an order before 17:59 WIB, the courier will pick up your package on the same day and will send it on the next day maximum at 23:59 WIB
- If you place an order after 17:59 WIB, the courier will pick up your package the next day at 08.00 - 10.00 WIB and will send the package on the day after (D+2) maximum at 19:59 WIB.
Clickherefor more information about Intercity Delivery.
Terms and Conditions about Insurance:
*Gojek provides compensation for the product loss up to Rp10.000.000. The compensation is based on receipt of purchase and or referring to the market price.
**For those who buy goods in Tokopedia, compensation of the product loss is up to 10 times the maximum shipping cost. The maximum compensation is Rp1.000.000.
***For GoSend Intercity Delivery service, Paxel provides compensation for the loss of the goods up to Rp10.000.000 when all of the insurance requirements have been fulfilled.
Other Terms and Conditions:
**For you who buy goods in Tokopedia:
If on the same day the driver has not taken the item(s) and resulting order cancellation by the driver, Tokopedia Customer Service, or Customer Service GoSend, Tokopedia will order a random delivery service replacement on the following day.