Driver didn't pick up but has completed my order
We are really sorry to hear what happened.
Before reporting this incident, if you order GoCar or GoBluebird services, you can try contacting the driver first by sending a chat to the driver up to 2 hours after the order is completed from the Order History page. It's possible that he/she is already on the road to pick you up but accidentally ended the order.
However, if the driver cannot be contacted and does not come after you have waited, you can report this incident to us via Gojek Help page (under My Profile menu) by clicking the Contact Us* button below.
Please note that the driver you report will be sanctioned in accordance with the applicable provisions in Gojek Indonesia and you cannot withdraw your report. So, please make sure that your report is in accordance with what you experienced.
*Contact Us button only accessible when you open this page on your phone/tablet